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Article
National Restaurant Association Show Takeaways: Who’s Winning the Food Fight?
R.J. Hottovy
May 24, 2024

Earlier this week, we attended the National Restaurant Association show in Chicago and had the chance to speak with a wide range of restaurant owner/operators (large chains, small chains, independents, and franchisees) as well as their vendors, distributors, and other technology solutions. We’ve already seen some great recaps of the event (including one from Nation’s Restaurant News), but we thought we’d offer some of our own observations from the event.

Fierce Fight for Visits Amid New Sources of Competition

We discussed this during our trade show preview last week, but concerns about slowing foot traffic trends and increased competition with alternative food retail channels like grocery, dollar stores, and convenience stores was easily the number one topic of discussion at the event. Most operators we spoke with acknowledged flat or year-over-year declines in comparable visits, which is consistent with the year-to-date on most of the restaurant subcategories we monitor (below)  

Most of the restaurant executives we spoke to at the event also noted the improvements of prepared food offerings in the grocery and c-store channels as a competitive headwind. One executive even told us that “C-stores have gone from copying QSR category innovations to setting the bar higher in many ways.” We’ve seen this in the channel shift taking place across the food retail category, which we touched upon last week.


As it pertains to competition in the months ahead, operators across all categories admitted that they were curious about the ripple effect of McDonald’s plans to launch a $5 value menu on June 25 (which will run for a month). We’re already starting to see competitors try to front-run McDonald’s $5 value menu, and there will likely be others who introduce similar promotions in the coming weeks. While these offers are likely to help QSR chains recapture some of the visits lost to other channels, these chains will likely need to continue with their value messaging in the back half of the year (especially with the rollbacks taking place at Walmart, Target, and other superstore chains) while also committing to more menu innovation than we’ve seen year-to-date.

Coffee’s Momentum Continues–With A Notable Outlier

One of the two subcategories that is seeing year-over-year increases is coffee. Some of this growth has been fueled by expansion plans of Dutch Bros, 7 Brew Coffee, 151 Coffee, Scooter’s Coffee, Philz Coffee, particularly in the South and Southeast U.S. (something we touched on late last year). Below, we’ve put together a custom chain of drive-thru focused chains versus the category average to put some context behind where the growth in the category is coming from (although the category itself as a whole continues to see healthy growth).

Starbuckswhich reported a 7% decline in comparable transactions during its January-March 2024 quarter–is one of the key outliers from this category. Starbucks CEO Laxman Narasimhan called the company’s performance “disappointing” on its most recent update call. There have been no shortage of opinions on why the chain has underperformed, but our data continues to indicate that occasional visitors are the root of the softer visitation trends, much like they were last quarter. To reverse these trends, the company has already launched flavored pearls for a series of summer seasonal drinks and an improved blueberry muffin. Additionally, the company plans to launch more sugar-free customization options (including syrups) as well as a zero-to-low-calorie energy beverage.

Casual Dining’s Quiet Comeback

The other restaurant category posting seeing year-over-year growth may come as a surprise: casual-dining chains. After a slow start to the year due to weather, the category has generally seen low-single-digit growth on a year-over-year basis (something Placer’s blog team pointed out a few weeks ago). Several executives in the casual dining space we spoke with noted that they had started to see improving trends, with a few citing a narrowing price gap with QSR/fast casual chains (in other words, if consumers are going to pay the same price per entree, they’ll gravitate toward casual dining) as well as a continued propensity to spend for events/holidays (a theme we touched on repeatedly in the past).


Where is the growth coming from? There are a couple of expected categories, including steakhouses, breakfast-first concepts, and eatertainment. Asian concepts have also performed well this year, helped by growth from experiential concepts like Kura Sushi and GEN Korean BBQ.

On the other end of the spectrum, we see weakness in Mexican and Seafood concepts. Seafood should not come as a surprise given that one of other notable development in the restaurant industry this week was Red Lobster’s bankruptcy announcement. The company's Endless Shrimp promotion has been widely blamed for the company's bankruptcy filing--and our visitation data does show a spike in visits coinciding with the promotion--but there were certainly other factors such as unfavorable lease terms that played a part.

Article
ICSC Takeaways: Retail Optimism, Getting Creative with Formats, Impact of Hybrid/Remote Work, and Miami is Hot
Caroline Wu
May 24, 2024

It’s been nicknamed the “Superbowl for Dealmakers” and this year’s packed ICSC Las Vegas conference paved the way for tons of pipelines.  All had comfy shoes on, phones ready to scan badges, and everyone was eager to learn and network.  

Based on the buzz in the booths, it’s clear that dealmakers were happy to be able to meet face-to-face.  High-demand retail locations are staying strong and able to command higher rents.  However, there are also landlords in areas with less demand willing to negotiate and toss in reduced rent or concessions.  With higher costs for construction and borrowing and limited supply in hot areas, both landlord and tenants are getting creative with solutions. Some are carving up vacant anchors for non-traditional tenants or experimenting with smaller footprints and more curated merchandise.  Kroger is launching new concepts within the ethnic grocery space. Meanwhile others are taking advantage of large spaces to create experiential flagships, as we noted in the panel on “Shifting Store Formats” that Placer participated in, along with Kohl’s, CBRE, and Colliers. Other fascinating panels included understanding the impact of influencer marketing and innovations that are revolutionizing the shopping experience.  

In a panel on “The Office - The Effect of Flexible Work Models on Foot Traffic,” a panel including Avison Young, CBRE, and Placer discussed how shoppers are shifting their times and locations for shopping, dining, fitness, and entertainment as a result of migration and varying remote and hybrid work schedules.

Over the course of the conference, one city kept popping up in conversation and that city was Miami. Whether it was cocktail party conversation, pub crawl chit chat, or booth banter, people kept lauding how this city barely missed a beat during COVID, new residents kept flocking in, its vibrant and cosmopolitan feel, and the opportunity for new concepts and store openings here.  Let’s unpack some of the things happening in Miami.

Migration

Using Placer’s Migration Dashboard and honing on our Migration Draw tool, we see that Miami’s coastal areas are extremely attractive to residents.

Niche Grades for Miami 5.24.24

Some of the factors that most affect Miami’s desirability include weather, being pedestrian-friendly, and superior access to restaurants and nightlife.

Migration Draw Factors 5.24.24

There are of course some trade-offs as well, such as higher housing costs and overall cost of living than many transplants’ original locales.

Migration Tradeoffs 5.24.24

Nightlife

If you want to party in the city where the heat is on, Miami's the place for you.  Taking a look at the time period of 6pm- midnight, nightlife visits in Miami outnumber those in East Williamsburg, Capitol Hill, or Deep Ellum.

Return to Office

In an interesting twist, Miami also leads in having the highest rate of return-to-office.  How do they manage to do that if they’ve been out partying?  It’s likely a work hard/play harder mentality.  Or, like many at ICSC mentioned, Miami never really closed down as much as other cities during Covid, hence there is less to recover from. Placer's Office Dashboard notes that Miami is in the lead with the highest recovery rate.

Miami RTO Dashboard 5.24.24

Shopping and Entertainment

For those who love all things retail, there are plenty of shopping centers and shopping areas to choose from. Brickell City Centre has seen some of the largest year-over-year increases. Meanwhile, Aventura’s April visits are up considerably compared to last year. The Miami Design District, which the Anchor has written about previously, has also been showing consistent year-over-year growth this year.

Article
Checking in With DICK’S Sporting Goods
DICK'S Sporting Goods is one of the biggest names in the sportswear retail segment. We take a look at the brand, as well as its House of Sport banner, to see how 2024 is treating the chain so far.
Bracha Arnold
May 23, 2024

DICK’S Sporting Goods is one of the best-known names in the sportswear and sporting goods retail segment, with more than 700 stores across the country. The company, which also operates several smaller banners including its interactive House of Sport, has thrived in recent years, buoyed by a continued interest in health and wellness. 

How is the chain faring into 2024? We took a look at the latest location intelligence to find out.

DICK’S Holds Onto Gains – Outperforming Apparel and Sportswear

DICK'S was a major pandemic-era winner, sustaining visit gains through 2021 and 2022 and into early 2023. And though YoY visits slowed as 2023 wore on, DICK’s ended last year in a strong position, reporting the largest sales quarter of its history in Q4 2023.

And in early 2024, DICK’s largely held on to its gains. Like many retailers, DICK’S saw YoY foot traffic fall in January, as unusually cold and stormy weather kept many shoppers at home. But in February and March, the chain’s YoY visit gap narrowed considerably, with foot traffic hovering just under 2023 levels – no small feat for a discretionary chain in an environment marked by stubbornly elevated prices and flagging consumer confidence.

During most analyzed months, DICK’S outperformed both traditional Apparel and Sportswear & Athleisure retailers. And though the chain saw monthly YoY foot traffic drop once again in April, an analysis of weekly data shows that it entered May on an upswing.

Quarterly, monthly visits to DICK'S Sporting Goods, Apparel Excluding off-price, and Sportswear & Athleisure Retailers compared to previous year

Weekly Visits Rally

Indeed, zooming into weekly visits to DICK’S shows that only during the week of April 8th, 2024 did the chain experience a large visit gap. And visits to the sportswear company began to trend upward towards the end of April and beginning of May – with YoY visits growing by 1.9% during the week of April 29th, and by 0.7% in the week of May 6th. The company also outperformed the Apparel and Sportswear segments in all but one of the analyzed weeks – Sportswear retailers had a slightly stronger showing than DICK’S did for the week of April 22.

Weekly visits to DICK'S Sporting Goods, Apparel (Excluding off-price retailers) and Sportswear & Athleisure retailers, compared to 2023

Visitors Linger at House Of Sport

Experiential retail has emerged as a significant success story in recent years, and DICK’S has enthusiastically embraced the trend. In 2021, the company introduced its House Of Sport concept, offering visitors the opportunity to browse athletic gear or try their hand at a climbing wall or a batting cage.

The concept quickly gained traction, expanding to fourteen locations, with several more slated to open in 2024 alone. And an analysis of visitation patterns at DICK’S House Of Sport locations shows why the model is such a powerful one. 

In Q1 2024, YoY visits to the three original House of Sport locations in Victor, NY, Minnetonka, MN, and Knoxville TN –  the only ones operational at the start of 2023 – increased by 4.8%. So as DICK’S continues to expand its portfolio of House of Sport locations, existing ones are also drawing bigger crowds. 

The original House of Sport locations also drew more extended visits in Q1 2024 than other DICK’s locations – with a remarkable 40.7% of visits lasting more than 30 minutes. With the success of House of Sport under its belt, DICK’S has begun further diversifying its fleet with a new store format that brings an interactive retail experience to the chain’s traditional store type.

Visits to DICK'S House of Sports - Year-over-year visit growth Q1 2024 compared to Q1 2023; Share of visitors staying at least 30 minutes - DICK'S Sporting Goods vs. DICK'S House of Sport

Last Thoughts

DICK’S continues to outperform the wider Apparel and Sportswear retail segments, and its expanding House of Sport concept is meeting healthy and growing demand. As the company continues to lean into its experiential offerings, will the chain’s positive momentum accelerate further? 

Visit placer.ai for the latest data-driven retail insights.

Article
Driving Success: Auto Parts Chains in 2024
Dive into the data to see how leading auto parts chains are faring in early 2024 – and explore factors driving success in a thriving segment.
Samuel Roche
May 22, 2024
3 Minutes

As cars get more expensive, demand for repairs rises – and auto part chains are reaping the benefits. We analyzed the visit data for four leading auto part chains – AutoZone, O'Reilly Auto Parts, NAPA Auto Parts and Advance Auto Parts – and dove into O’Reilly Auto Parts’ recent growth to understand what may be driving success in this flourishing segment.

Could 2024 Be the Year of Auto Parts?

Auto parts chains are having a moment. With vehicle prices significantly higher than before COVID, many consumers would rather fix their cars than purchase new ones. At the same time, inflation has begun to subside, leaving people with more room in their budgets for non-essential maintenance and repairs. 

Following a drop in December 2023, YoY visits to AutoZone, O’Reilly Auto Parts, Advance Auto Parts, and NAPA Auto Parts began to pick up in January 2024 – despite unusually cold and stormy weather that left many consumers hunkered down at home. And between February and April, YoY visits to the four chains remained nearly uniformly elevated.

Graph with monthly visits compared to previous year and visit share to AutoZone, O'Reilly Auto Parts, Advance Auto Parts, and NAPA Auto Parts

On a quarterly basis, O’Reilly Auto Parts saw the biggest YoY visit increase, despite lapping a strong 2023. The chain, which drew 32.1% of total visits to the four brands in Q1, saw quarterly YoY foot traffic increase by 5.1%. AutoZone, which received 40.1% of quarterly visits to the four chains, saw quarterly YoY visits increase by 3.5%. And Advance Auto Parts and NAPA Auto Parts both saw quarterly YoY visits increase by 1.7%. 

O’Reilly’s Successful Loyalty Program

One strategy that has likely helped O’Reilly Auto Parts stay ahead of the pack is its much-touted loyalty program, recently ranked by Newsweek as one of the best in the nation. 

Location intelligence shows that since COVID, O’Reilly Auto Parts has seen a steady increase in the loyalty of its customer base. And in April 2024, O’Reilly Auto Parts boasted the most loyal customer base of the four analyzed chains – with 52.0% of visits made by individuals that frequented the chain at least twice during the month. But other auto chains, including AutoZone, also enjoyed significant shares of visits by repeat customers – showing that there’s plenty of room at the top in the auto parts space.

Share of loyal visits to O'Reilly Auto Parts in Q1, 2019 through 2024; share of loyal visits to other leading auto parts chains in Q1 2024

Auto Parts Promising Year

The auto parts industry is poised for success in 2024, with leading chains like O'Reilly Auto Parts, AutoZone, Advance Auto Parts, and NAPA Auto Parts demonstrating resilience and growth. How will these chains continue to perform as the year wears on?

Visit placer.ai to find out. 

Article
CAVA Still Going Strong
CAVA is growing rapidly, with plans to reach 1,000 locations by 2032. How is the fast-casual chain performing across its major markets? We take a closer look.
Shira Petrack
May 21, 2024
3 minutes

We looked at nationwide and regional visitation patterns for CAVA to understand how the fast-growing fast-casual chain is performing across its major markets. 

CAVA’s Expansion Driving Visit Growth

CAVA – which operated a little over 300 locations by the end of 2023 – is growing rapidly, with plans to reach 1,000 locations by 2032. The chain has seen consistent year-over-year (YoY) visit growth in most of its major markets, with a 23.6% YoY overall increase in nationwide visits in Q1 2024 – in large part due to its ongoing expansion.

Monthly visits to CAVA, by State & Nationwide, compared to previous year

CAVA is headquartered in Washington, D.C., and currently, most of its venues are located in the mid-Atlantic and southeastern United States. But the chain also has a strong presence in Texas and California and operates restaurants in a handful of additional states. Recently, CAVA entered the Midwest with its first Chicago location – and has plans to extend its reach even further. So what do CAVA’s various markets have in common – and what sets them apart? 

CAVA Attracts Affluent Diners Across Its Major Markets 

Nationwide, the median household income (HHI) in CAVA’s captured market trade area is higher than the US median HHI – and diving into the regional markets indicates that this trend persists across regional markets. 

In most states with a major CAVA presence – including Texas, Virginia, California, North Carolina, Georgia, and Maryland – the median HHI in CAVA’s trade area is 11% to 24% higher than the statewide median. Even in Florida, where the chain’s trade area HHI is closest to the statewide median, households in CAVA’s captured market are still slightly more affluent than in Florida as a whole.

Demographic analysis of median household income in CAVA's statewide and nationwide captured market trade areas, Q1 2024

Differences in Dining Habits 

But while the chain seems to attract a similar demographic across states, diving into the hourly visitation patterns in CAVA’s various markets indicates that dining habits differ between regions. 

In Texas, Georgia, Florida, and North Carolina, the share of 11:00 AM - 10:00 PM CAVA visits taking place during the lunchtime daypart (11:00 AM - 2:00 PM) ranges from 35.5% to 36.9% – at or above the nationwide average of 35.4%. But in Virginia and Maryland, and especially California, the lunchtime rush is more subdued. In these states, the afternoon and evening dayparts tend to be busier than in the other analyzed states – with California in particular seeing 35.7% of visits taking place between 6:00 PM and 10:00 PM.

Share of visits by daypart to CAVA locations across different states, Q1 2024

CAVA’s Path to Nationwide Ubiquity 

Identifying similarities and differences between the visitor bases in CAVA’s various markets can help the company identify ideal locations, optimize staffing needs, and tailor promotional efforts as it continues to enter new markets and open additional restaurants in existing ones. 

For more data-driven dining insights, visit placer.ai/blog

Article
Mother’s Day Shopping and Dining Trends
How did Mother’s Day impact retail and dining foot traffic this year? We dove into the data to find out. 
Lila Margalit
May 20, 2024
3 minutes

How did Mother’s Day (May 12th, 2024) impact retail and dining foot traffic this year? We dove into the data to find out. 

The Hallmark Holiday

Urban legends notwithstanding, Mother’s Day wasn’t actually created by the greeting card industry. But the occasion hasn’t become known as the “Hallmark holiday” for nothing. Every year in the run-up to Mother’s Day, shoppers descend on the chain to purchase everything from cards to candy. 

Most years, the day before Mother’s Day is Hallmark’s busiest day of the year, with Super Saturday (the Saturday before Christmas) a not-so-close second. In 2023, Mother’s Day was edged out by Super Saturday, which converged with Christmas Eve Eve to create a pre-holiday shopping bonanza for the ages.

And this year is shaping up to be no different: On May 11th, 2024 (the day before Mother’s Day), Hallmark experienced a major visit spike – leaving all other Saturdays, including the Saturday before Easter, in the dust.

Visits to Hallmark on Mother's Day and Super Saturday compared to annual Saturday visit average; Daily visits to Hallmark relative to a March 1st 2024 baseline

A Variety of Retail Categories Benefit From Mother’s Day

But greeting card retailers like Hallmark aren’t the only ones to benefit from Mother’s Day. A look at foot traffic to major industries on May 11th, 2024 shows that retailers across segments – from Home Improvement chains to Superstores – enjoy substantial visit boosts on the day before Mother’s Day. (Recreational & Sporting Goods, not so much).

For Home Improvement, Department Stores, Hobbies, Gifts & Crafts, and Clothing, May 11th, 2024 was the busiest day of the year so far, while for Discount & Dollar Stores and Superstores it was superseded only by March 30th – the day before Easter.

Visits to various retail categories on May 11th, '24, compared to Saturday visit avg. for Jan. 1st, '24 - May 10th, '24

Going Out to Eat: Only the Best for Mom

While the day before Mother’s Day is an important retail milestone, Mother’s Day itself is an occasion for treating mom to a nice meal out. And though grabbing a bite at a fast food joint or fast-casual fave is lots of fun – it decidedly isn’t the Mother’s Day vibe. A special occasion calls for a splurge, and Mother’s Day is Full-Service Restaurants’ time to shine. 

On May 12th, 2024, Quick-Service and Fast-Casual Restaurants received about the same number of visits as on an average Sunday this year. But Full-Service Restaurants saw visits skyrocket – outperforming an average Sunday by 49.6%.

Visits to fast-casual restaurants, quick-service restaurants, and full-service restaurants on May 12th, '24, compared to Sunday visit avg. for Jan. 1st - May 11th, '24

A Day for Olive Garden

And drilling down into the data for six of Mother’s Day’s busiest Full-Service Restaurant chains shows Olive Garden emerging as a major holiday winner – with 89.0% more visits on May 12th, 2024 than on an average Sunday this year. Olive Garden drew more visits this Mother’s Day than on any other day since the beginning of the year – with Valentine’s Day (February 14th, 2024) coming in a close second.

But the Italian-American cuisine giant certainly isn’t the only FSR to enjoy a substantial visit boost on the big day: Texas Roadhouse, Cracker Barrel General Store, Chili’s Grill & Bar, Applebee’s, and IHOP saw respective May 12th visit increases of 55.1%, 51.0%, 46.4%, 44.4%, and 29.3%, compared to an average Sunday.

Visits to various full-service dining chains on May 12th, '24, compared to Sunday visit avg. for Jan 1st - May 11th, '24

Final Thoughts

Mother’s Day comes but once a year – and grateful offspring nationwide show their appreciation with gifts and celebratory meals, generating boons for businesses across categories. 

With Father’s Day right around the corner, what kind of impact will Dad’s big day have on retail and restaurant visits? Will Recreational & Sporting Goods brands have their day in the sun?

For more data-driven retail and dining insights, follow placer.ai.

Reports
INSIDER
Report
6 Trends Still Defining Post- Pandemic Consumer Behavior
Dive into the data five years post-COVID to uncover six fundamental shifts in consumer behavior since the pandemic.
Placer Research
July 17, 2025
10 minutes

Key Takeaways: 

1. Appetite for offline retail & dining is stronger than ever. Both retail and dining visits were higher in H1 2025 than they were pre-pandemic.

2. Consumers are willing to go the extra mile for the perfect product or brand. The era of one-stop-shops may be waning, as many consumers now prefer to visit multiple chains or stores to score the perfect product match for every item on their shopping list.

3. Value – and value perception – gives chains a clear advantage. Value-oriented retail and dining segments have seen their visits skyrocket since the pandemic. 

4. Consumer behavior has bifurcated toward budget and premium options. This trend is driving strength at the ends of the spectrum while putting pressure on many middle-market players. 

5. The out-of-home entertainment landscape has been fundamentally altered. Eatertainment and museums have stabilized at a different set point than pre-COVID, while movie theater traffic trends are now characterized by box-office-driven volatility.   

6. Hybrid work permanently reshaped office utilization. Visits to office buildings nationwide are still 33.3% below 2019 levels, despite RTO efforts.

The first half of 2025 marked five years since the onset of the pandemic – an event that continues to impact retail, dining, entertainment, and office visitation trends today. 

This report analyzes visitation patterns in the first half of 2025 compared to H1 2019 and H1 2024 to identify some of the lasting shifts in consumer behavior over the past five years. What is driving consumers to stores and dining venues? Which categories are stabilizing at a higher visit point? Where have the traffic declines stalled? And which segments are still in flux? Read the report to find out. 

Retail Outperforming Dining

In the first half of 2025, visits to both the retail and dining segments were consistently higher than they were in 2019. In both the dining and the retail space, the increases compared to pre-COVID were probably driven by significant expansions from major players, including Costco, Chick-fil-A, Raising Cane's, and Dutch Bros, which offset the numerous retail and dining closures of recent years. 

The overall increase in visits indicates that, despite the ubiquity of online marketplaces and delivery services, consumer appetite for offline retail and dining remains strong – whether to browse in store, eat on-premises, collect a BOPIS order, or pick up takeaway. 

Product and Brand Focused Consumers Bypass Convenience 

A closer look at the chart above also reveals that, while both retail and dining visits have exceeded pre-pandemic levels, retail visit growth has slightly outpaced the dining traffic increase. 

The larger volume of retail visits could be due to a shift in consumer behavior – from favoring convenience to prioritizing the perfect product match and exhibiting a willingness to visit multiple chains to benefit from each store's signature offering. Indeed, zooming into the superstore and grocery sector shows an increase in cross-shopping since COVID, with a larger share of visitors to major grocery chains regularly visiting superstores and wholesale clubs. It seems, then, that many consumers are no longer looking for a one-stop-shop where they can buy everything at once. Instead, shoppers may be heading to the grocery stores for some things, the dollar store for other items, and the wholesale club for a third set of products. 

This trend also explains the success of limited assortment grocers in recent years – shoppers are willing to visit these stores to pick up their favorite snack or a particularly cheap store-branded basic, knowing that this will be just one of several stops on their grocery run.  

Value-Oriented Categories Fuel Retail Growth 

Value-Forward Retail Categories Still Growing

Diving into the traffic data by retail category reveals that much of the growth in retail visits since COVID can be attributed to the surge in visits to value-oriented categories, such as discount & dollar stores, value grocery stores, and off-price apparel. This period has been defined by an endless array of economic obstacles like inflation, recession concerns, gas price spikes, and tariffs that all trigger an orientation to value. The shift also speaks to an ability of these categories to capitalize on swings – consumers who visited value-oriented retailers to cut costs in the short term likely continued visiting those chains even after their economic situation stabilized.

Some of the visit increases are due to the aggressive expansion strategies of leaders in those categories – including Dollar General and Dollar Tree, Aldi, and all the off-price leaders. But the dramatic increase in traffic – around 30% for all three categories since H1 2019 – also highlights the strong appetite for value-oriented offerings among today's consumers. And zooming into YoY trends shows that the visit growth is still ongoing, indicating that the demand for value has not yet reached a ceiling. 

Value Alone Doesn't Drive Success

While affordable pricing has clearly driven success for value retailers, offering low prices isn't a guaranteed path to growth. Although traffic to beauty and wellness chains remains significantly higher than in 2019, this growth has now plateaued – even top performers like Ulta saw slight YoY declines following their post-pandemic surge – despite the relatively affordable price points found at these chains.

Some of the beauty visit declines likely stems from consumers cutting discretionary spending – but off-price apparel's ongoing success in the same non-essential category suggests budget constraints aren't the full story. Instead, the plateauing of beauty and drugstore visits while off-price apparel visits boom may be due to the difference in value perception: Off-price retailers are inherently associated with savings, while drugstores and beauty retailers, despite carrying affordable items, lack that same value-driven brand positioning. This may suggest that in today's market, perceived value matters as much as actual affordability.

Traffic to Chains Selling Big-Ticket Products Significantly Below 2019 Levels 

Another indicator of the importance of value perception is the decline in visits to chains selling bigger-ticket items – both home furnishing chains and electronic stores saw double-digit drops in traffic since H1 2019. 

And looking at YoY trends shows that visits here have stabilized – like in the beauty and drugstore categories – suggesting that these sectors have reached a new baseline that reflects permanently shifted consumer priorities around discretionary spending.

Bifurcation of Consumer Behavior  

Mid-Market Apparel Underperforms Luxury & Off-Price

A major post-pandemic consumer trend has been the bifurcation of consumer spending – with high-end chains and discount retailers thriving while the middle falls behind. This trend is particularly evident in the apparel space – although off-price visits have taken off since 2019 (as illustrated in the earlier graph) overall apparel traffic declined dramatically – while luxury apparel traffic is 7.6% higher than in 2019. 

Bifurcated Dining Behavior

Dining traffic trends also illustrate this shift: Categories that typically offer lower price points such as QSR, fast casual, and coffee have expanded significantly since 2019, as has the upscale & fine dining segment. But casual dining – which includes classic full-service chains such as Red Lobster, Applebee's, and TGI Fridays – has seen its footprint shrink in recent years as consumers trade down to lower-priced options or visit higher-end venues for special occasions. 

Chili's has been a major exception to the casual dining downturn, largely driven by the chain's success in cementing its value-perception among consumers – suggesting that casual dining chains can still shine in the current climate by positioning themselves as leaders in value. 

Are Consumers De-Prioritizing Experiences? 

Consumers' current value orientation seems to be having an impact beyond the retail and dining space: When budgets are tight, spending money in one place means having less money to spend in another – and recent data suggests that the consumer resilience in retail and dining may be coming at the expense of travel – or perhaps experiences more generally.  

While airport visits from domestic travelers were up compared to pre-COVID, diving into the data reveals that the growth is mostly driven by frequent travelers visiting airports two or more times in a month. Meanwhile, the number of more casual travelers – those visiting airports no more than once a month – is lower than it was in 2019. 

This may suggest that – despite consumers' self-reported preferences for "memorable, shareable moments" – at least some Americans are actually de-prioritizing experiences in the first half of 2025, and choosing instead to spend their budgets in retail and dining venues. 

Stability and Volatility in the Entertainment Space

The out of home entertainment landscape has also undergone a significant change since COVID – and the sector seems to have settled into a new equilibrium, though for part of the sector, the equilibrium is marked by consistent volatility. 

Museums & Eatertainment Reach New Set Point 

Eatertainment chains – led by significant expansions from venues like Top Golf – saw a 5.5% visit increase compared to pre-pandemic levels, though YoY growth remained modest at 1.1%. On the other hand, H1 2025 museum traffic fell 10.9% below 2019 levels with flat YoY performance (+0.2%). The minimal year-over-year changes in both categories suggest that these entertainment segments have found their new post-COVID equilibrium. 

The rise of eatertainment alongside the drop in museum visits may also reflect the intense focus on value for today's consumers. Museums in 2025 offer essentially the same value proposition that they offered in 2019 – and for some, that value proposition may no longer justify the entrance fee. But eatertainment has gained popularity in recent years as a format that offers consumers more bang for their buck relative to stand-alone dining or entertainment venues – which makes it the perfect candidate for success in today's value-driven consumer landscape.  

But movie theaters traffic trends are still evolving – even accounting for venue closures, visits in H1 2025 were well below H1 2019 levels. But compared to 2024, movie traffic was also up – buoyed by the release of several blockbusters that drove audiences back to cinemas in the first half of 2025. So while the segment is still far from its pre-COVID baseline, movie theaters retain the potential for significant traffic spikes when compelling content drives consumer demand.

The blockbuster-driven YoY increase can perhaps also be linked to consumers' spending caution. With budgets tight, movie-goers may want to make sure that they're spending time and money on films they are sure to enjoy – taking fewer risks than they did in 2019, when movie tickets and concession prices were lower and consumers were less budget-conscious. 

Office Traffic Slowly Inching Up  

H1 2025 also brought some moderate good news on the return to office (RTO) front, with YoY visits nationwide up 2.1% and most offices seeing YoY office visit increases – perhaps due to the plethora of RTO mandates from major companies. But comparing office visitation levels to pre pandemic levels highlights the way left to go – nationwide visits were 33.3% below H1 2019 levels in H1 2025, with even RTO leaders New York and Miami still seeing 11.9% and 16.1% visit gaps, respectively. 

So while the data suggests that the office recovery story is still being written – with visits inching up slowly – the substantial gap from pre-pandemic levels suggests that remote and hybrid work models have fundamentally reshaped office utilization patterns.

Post-COVID Stabilization of Consumer Behavior 

Five years post-pandemic, consumer behavior across the retail, dining, entertainment, and office spaces has crystallized into distinct new patterns.

Traffic to retail and dining venues now surpasses pre-pandemic levels, driven primarily by value-focused segments. But retail and dining segments that cater to higher income consumers –such as luxury apparel and fine dining – have also stabilized at a higher level, highlighting the bifurcation of consumer behavior that has emerged in recent years. Entertainment formats show more variability – while eatertainment traffic has settled above and museums below 2019 levels, and movie theaters still seeking stability. Office spaces remain the laggard, with visits well below pre-pandemic levels despite corporate return-to-office initiatives showing modest impact.

It seems, then, that the new consumer landscape rewards businesses that can clearly articulate their value proposition to attract consumers' increasingly selective spending and time allocation – or offer a premium product or experience catering to higher-income audiences.

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Report
‍Out-Of-Home Dining in 2025: Performance & Consumer Trends  
Dive into the data to find out how the dining category is performing in 2025, which segments are coming out on top, and how dining consumer behavior has shifted in recent years.
June 26, 2025
10 minutes

Key Takeaways:

1. Overall dining traffic is mostly flat, but growth is concentrated in specific areas.

While nationwide dining visits were nearly unchanged in early 2025, western states like Utah, Idaho, and Nevada showed moderate growth, while states in the Midwest and South, along with Washington D.C., saw declines.

2. Fine dining and coffee chains are growing through expansion, not just busier locations.

These two segments were the only ones to see an increase in total visits, but their visits-per-location actually decreased, indicating that opening new stores is the primary driver of their growth.

3. Higher-income diners are driving the growth in resilient categories.

The segments that saw visit growth—fine dining and coffee—also attracted customers with the highest median household incomes, suggesting that affluent consumers are still spending on dining despite economic headwinds.

4. Remote work continues to reshape dining habits.

The share of suburban customers at fine dining establishments has increased since 2019, while it has decreased for coffee chains. This reflects a shift towards "destination" dining closer to home and away from commute-based coffee runs.

5. Limited-service restaurants own the weekdays; full-service restaurants win the weekend.

QSR, fast casual, and coffee chains see the majority of their traffic from Monday to Friday, whereas casual and fine dining see a significant spike in visits on weekends.

6. Each dining segment dominates a specific time of day.

Consumer visits are highly predictable by the hour: coffee leads in the early morning, fast casual peaks at lunch, casual dining takes the afternoon, fine dining owns the dinner slot, and QSR captures the late-night crowd.

Year-over-Year Dining Traffic Trends 

Dining Visits Mostly Up in the West, Down in Most of Midwest and East  

Overall dining visits held relatively steady in the first five months of 2025, with year-over-year (YoY) visits to the category down 0.5% for January to May 2025 compared to the same period in 2024. Most of the country saw slight declines (less than 2.0%), though some states and districts experienced larger drops: Washington, D.C, saw the largest visit gap (-3.6% YoY), followed by Kansas and North Dakota (-2.9%), Arkansas (-2.8%), Missouri and Kentucky (-2.6%), Oklahoma (-2.1%), and Louisiana (-2.0%). 

Still, there were several pockets of moderate dining strength, specifically in the west of the United States. January to May 2025 dining visits in Utah, Idaho, and Nevada increased 1.8% to 2.4% YoY, while the coastal states saw traffic rise 0.6% (California) to 1.2% (Washington). Vermont also saw a slight increase in dining visits (+1.9%). 

Coffee & Fine Dining See Strongest Overall Visit Growth 

Diving into visit trends by dining segment shows that fine dining and coffee saw the strongest overall visit trends, with visits to the segments up 1.3% and 2.6% YoY, respectively, between January and May 2025. But visits per location trends were negative for both segments – a decline of 0.8% YoY for fine dining and 1.8% for coffee during the period – suggesting that much of the visit strength is due to expansions rather than more crowded restaurants and coffee shops. 

In contrast, full-service casual dining saw overall visits decrease by 1.5%, while visits per location remained stable (+0.2%) YoY between January and May 2025. Several casual dining chains have rightsized in the past twelve months – including Red Lobster, TGI Fridays, and Outback Steakhouse – which impacted overall visit numbers. But the data seems to show that their rightsizing was effective, as the remaining locations successfully absorbed the traffic and maintained performance levels from the previous year. And the monthly data also provides much reason for optimism, with May traffic up both overall and on a visit per location basis – suggesting that the casual dining segment is well positioned for growth in the second half of 2025. 

Meanwhile, QSR and fast casual chains saw similar minor visits per venue dips (-1.5% and -1.2%, respectively). At the same time, QSR also saw an overall visit dip (-0.8%) while traffic to fast casual chains increased slightly (+0.3%) – suggesting that the fast casual segment is expanding more aggressively than QSR. But the two segments decoupled somewhat in May, with overall traffic and visits per venue to fast casual chains up YoY while traffic remained flat and visits per venue fell slightly for QSR – perhaps due to the relatively greater affluence of fast casual's consumer base. 

Dining Demographics

Visitor Income Levels Hold Steady in Most Segments 

Analyzing the income levels of visitors to the various dining segments over time shows that each segment followed a slightly different trend – and the differences in visitor income may help explain some of the current traffic patterns. 

The only three segments with YoY visit growth – casual dining, fine dining, and coffee – also had the highest captured market median household income (HHI). Although the median HHI in the captured market of upscale and fine dining chains fell after COVID, it has risen back steadily over time and now stands at $98.0K – slightly higher than the $97.1K median HHI between January to May 2019. This may explain the segment's resilience in the face of wider consumer headwinds. Meanwhile, the median HHI at fast casual and coffee chains has fallen slightly, perhaps due to aggressive expansions in the space – including Dave's Hot Chicken and Dutch Bros – which likely broadened the reach of the segments, driving visits up and trade area median HHI down.   

Like fine dining, casual dining also saw its trade area median HHI increase slightly over time – but the segment has still been facing visit dips. This could mean that, even though consumers trading down to casual dining may have boosted the trade area median HHI for the segment, it still might not have been enough to make up for the customers lost to tighter budgets. 

The QSR segment saw its trade area median HHI remain remarkably steady – and visits to the segment have also been quite consistent – staying between $70.6K and $70.9K between 2019 and 2025 – which may explain why the segment's visits remained relatively stable YoY. 

Suburban Dining Patterns

Diving into the psychographic segmentation shows that, although the fine dining segment attracted visitors from the highest-income areas between January and May 2025, fast casual chains drew the highest share of visitors from suburban areas, followed by casual dining and coffee. QSR attracted the smallest share of suburban visitors, with just 30.5% of the category's captured market between January and May 2025 belonging to Spatial.ai: PersonaLive suburban segments. 

But looking at the data since 2019 reveals small but significant changes in the shares of suburban audiences in some categories' captured markets. And although the percentage changes are slight, these represent hundreds of thousands of diners every year. 

The data shows that shares of suburban segments in the captured markets of fine dining chains have increased, while their share in the captured market of coffee chains has decreased. The shares of suburban visitors to QSR, fast casual, and casual chains have remained relatively steady. 

This may suggest that the COVID-19 pandemic and the subsequent rise of remote and hybrid work models are still impacting consumer dining habits, benefiting destination-worthy experiences in suburban locales such as fine dining chains while reducing the necessity of daily coffee runs that were often tied to commuting and office work. Meanwhile, the stability in QSR, fast casual, and casual dining segments could indicate that these categories continue to meet consistent suburban demand for convenience and everyday dining, largely unaffected by the redistribution seen in the fine dining and coffee sectors.

Dining Consumer Behavior Trends 

Although QSR, fast casual, casual dining, fine dining, and coffee all fall under the wider dining umbrella, the data shows distinct consumer behavior patterns regarding visits to these five categories. 

Limited Service Leads Weekday Visit Share, Full Service Rules the Weekend 

Limited service segments, including QSR, fast casual, and coffee tend to see higher shares of visits on weekdays, while full service segments – casual dining and fine dining – receive higher shares of weekend visits. Diving deeper shows that QSR has the largest share of weekday visits, with 72.3% of traffic coming in between Monday and Friday, followed by fast casual (69.8% of visits on weekdays) and coffee (69.4% of visits on weekdays.) Looking at trends within the work week shows that QSR receives a slightly larger visit share between Monday and Thursday compared to the other limited service segments. Meanwhile, coffee seems to receive the smallest share of Friday visits – 16.3% compared to 17.0% for fast casual and 17.2% for QSR. 

On the full-service side, casual dining and fine dining chains have relatively similar shares of weekend visits (39.0% and 38.8%, respectively), but fine dining also sees an uptick of visits on Fridays (with 19.1% of weekly visits) as consumers choose to start the weekend on a festive note. 

Each Segment Owns a Different Daypart

Hourly visit patterns also show variability between the segments. Coffee is the unsurprising leader of early visits, with 14.6% of visits taking place before 8 AM and, almost two-thirds (64.9%) of visits taking place before 2 PM. Fast casual leads the lunch rush (29.4% of visits between 11 AM and 2 PM), casual dining chains receive the largest share of afternoon (2 PM to 5 PM) visits, and fine dining chains receive the largest share of dinner visits, with almost 70% of visits taking place between 5 PM and 11 PM. QSR leads the late night visit share – 4.1% of visits take place between 11 PM and 5 AM – followed by casual dining chains (3.2% late night and overnight visit share), likely due to the popularity of 24-hour diners. 

This suggests that each dining segment effectively "owns" a different part of the day, from the morning coffee ritual and the quick lunch break to the leisurely evening meal and late-night cravings.

Shorter Visits in Most Segments 

An analysis of average visit duration also reveals a small but lasting shift in post-pandemic dining behavior. Between January and May 2025, the average dwell time for nearly every dining segment was shorter than during the same period in 2019. This efficiency trend is evident across limited-service categories like QSR, fast casual, and coffee shops, suggesting a continued emphasis on speed and convenience. 

The one notable exception to this trend is upscale and fine dining, where the average visit duration has actually increased compared to pre-COVID levels. This may suggest that, while visits to most segments have become more transactional, consumers are treating fine dining more as an extended, deliberate experience, reinforcing its position as a destination-worthy occasion.

INSIDER
Report
Crafting Targeted Promotions in 2025: A Regional Perspective
Dive into the data to see how consumer response to major promotional events – from Black Friday and the back-to-school shopping rush to brand-crafted LTOs – varies by market.
June 19, 2025

Key Takeaways

1. The Midwest is the only region where Black Friday retail visits outpace Super Saturday.

But several major Midwestern markets, including Chicago and Detroit, actually see higher shopper turnout on Super Saturday.

2. Holiday season demographic shifts also vary across regions. 

Nationwide, electronics stores see a slight uptick in median household income (HHI) in December – yet in certain markets, electronics retailers such as Best Buy see a drop in captured market median HHI during this period. 

3. Back-to-school shopping starts earliest for clothing and office supplies retailers in the South Central region, likely tied to earlier school schedules. 

But back-to-school visits surge higher for these retailers in the Northeast later in the season. 

4. The share of college students among back-to-school shoppers varies by region

In August 2024, “Collegians” made up the largest share of Target’s back-to-school shopping crowd in New England, and the smallest in the West. 

5. Mother’s Day drives the biggest restaurant visit spikes in the Middle Atlantic Region, while Father’s Day sees its biggest boosts in the South Atlantic states

Mother’s Day diners also tend to travel farther to celebrate, suggesting an extra effort to treat mom. 

6. Western states proved particularly responsive to McDonald’s recent Minecraft promotion. 

During the week of A Minecraft Movie’s release, the promotion drove significantly higher visit spikes in the West than in the Eastern U.S.

Zooming in on Local Trends

Retailers rely on promotional events to fuel sales – from classics like Black Friday and back-to-school sales to unique limited-time offers (LTOs) and pop-culture collaborations. Yet consumer preferences and behavior can vary significantly by region, making it critical to tailor campaigns to local markets. 

This report dives into the data to reveal how consumers in 2025 are responding to major retail promotions, exploring both broad regional trends and more localized market-level nuances. Where is Black Friday most popular, and which areas see a bigger turnout on Super Saturday? Where are restaurants most packed on Mother’s Day, and where on Father’s Day? Which region kicks off back-to-school shopping – and where are August shoppers most likely to be college students? And also – which part of the country went all out on McDonald’s recent Minecraft LTO? 

Read on to find out. 

The Holiday Season: A Regional Story

Promotions aimed at boosting foot traffic on key holiday season milestones like Black Friday and Super Saturday are central to retailers’  strategies across industries. The day after Thanksgiving and the Saturday before Christmas typically rank among in-store retail’s busiest days, last year generating foot traffic surges of 50.1% and 56.3%, respectively, compared to a 12-month daily average. And 

But a closer look at regional data shows that these promotions land differently across the country. In the Midwest, Black Friday outperformed Super Saturday last year, fueling the nation’s biggest post-Thanksgiving retail visit spike – a testament to the milestone’s strong local appeal. Meanwhile, in the Western U.S. Black Friday trailed well behind Super Saturday, though both milestones drove smaller upticks than in other regions. And in New England and the South Central states, Super Saturday achieved its biggest impact, suggesting that last-minute holiday specials may resonate especially well in that area. 

Plenty of Local Variety

Digging deeper into major Midwestern hubs shows that even within a single region, holiday promotions can produce widely different responses.

In St. Louis, Indianapolis, and Minneapolis, for example, consumers followed the broader Midwestern pattern, flocking to stores on Black Friday exhibiting less enthusiasm for Super Saturday deals. By contrast, Chicago and Detroit saw Super Saturday edge ahead, with Chicago’s Black Friday peak falling below the nationwide average of 50.1%.  examples highlight the power of local preferences to shape holiday campaign results.  

Differing Demographic Shifts Across Regions

Holiday promotions don’t just drive visit spikes; they also spark subtle but significant changes in the demographic profiles of brick-and-mortar shoppers, expanding many retailers’ audiences during peak periods. And these shifts, too, can vary widely across regions. 

Outlet malls, department stores, and beauty & self-care chains, for instance, which typically attract higher-income consumers, tend to see slight declines in the median household incomes (HHI) of their visitor bases in December. This dip may be due to promotions drawing in more mid- and lower-income shoppers during the peak holiday season. Electronics stores and superstores, on the other hand, which generally serve a less affluent base, see modest upticks in median HHI in the lead-up to Christmas. 

But once again, drilling further down into regional chain-level data reveals more nuanced regional patterns. Take Best Buy, a leading holiday season electronics destination. In some of the chain’s biggest, more affluent markets – including New York, Los Angeles, and Chicago – the big-box retailer sees small dips in median HHI during December. But in Atlanta and Houston – also relatively affluent, but slightly less so – December saw a minor HHI uptick, hinting at a stronger holiday rush from higher-income shoppers in those cities. 

Back-to-School Bonanzas

Back-to-school promotions also play a pivotal role in the retail calendar, with superstores, apparel chains, office supply stores and others all vying for shopper attention. And though summer markdowns drive increased foot traffic nationwide, both the timing of these shifts and the composition of the back-to-school shopping crowd differ among regions. 

A Southern Head Start

Analyzing weekly fluctuations in regional foot traffic to clothing and office supplies stores shows, for example, that back-to-school shopping picks up earliest in the South Central region, likely due to earlier school start dates. 

But the biggest visit peaks occur in the Northeast – with clothing retailer foot traffic surging in New England in late August, and office supplies stores seeing an even bigger surge in the Middle Atlantic region in early September. Retailers and advertisers can plan their back-to-school deals around these differences, targeting promotions to local trends. 

A New England Collegian Affair

Though K-12 families drive much of the back-to-school rush, college student shoppers also play a substantial role. And here, too, their participation varies by region. 

For instance, the “Collegians” segment accounted for 2.2% of Target’s shopper base nationwide over the past year – rising to 3.0% in August 2024. But regionally, the share of “Collegians” soared as high as 4.0% in New England versus just 2.2% in the West. So while retailers in New England may choose to lean into the college vibe, those in Western states may place greater emphasis on families with children.

Mother’s Day and Father’s Day: Differing Dining Peaks 

When it comes to dining, Mother’s Day and Father’s Day are the busiest days of the year for the full-service restaurant (FSR) category, as families treat their parents to a hassle-free meal out. And eateries nationwide capitalize on this trend by offering a variety of deals and promotions that add a little extra charm (and value) to the experience. 

Atlantic Specials

Nationwide, Mother’s Day drives more FSR foot traffic than Father’s Day – except in parts of the Pacific Northwest, where Father’s Day traditions run especially deep. Still, the size of these holiday boosts varies substantially by region.  

This year, for instance, Mother’s Day (May 11, 2025) drove the largest FSR surge in the Middle Atlantic, with the South Atlantic and Midwest not far behind. Father’s Day, by contrast, saw its biggest lift in the South Atlantic. Mother’s Day proved least resonant in the West, whereas Father’s Day had its smallest impact in New England.

Going the Extra Mile for Mom

Dining behavior also differs between the two occasions. Mother’s Day celebrants display a slight preference for morning FSR visits and a bigger one for afternoon visits, while Father’s Day crowds favor evenings – perhaps reflecting a preference for sports bars and later dinners with dad. Another interesting nuance: On Mother’s Day, a larger share of FSR visits originate from between 3 and 50 miles away compared to Father’s Day, suggesting that families go the extra mile – sometimes literally – to celebrate mom. 

Self-Styled Celebrations: Driving Traffic with DIY Milestones

While established dates like Black Friday or Mother’s Day naturally spur promotions, brands can also craft their own moments with limited-time offers (LTOs). And much like holiday campaigns, these retailer-led events can produce varied outcomes across different regions.   

Fast food restaurants, for example, have leaned heavily on limited-time offers (LTOs) and pop-culture tie-ins to fuel buzz in what remains a challenging overall market. And McDonald’s recent Minecraft promotion, launched on April 1, 2025 to coincide with the April 3 release of A Minecraft Move, shows just how impactful the practice can be. 

Nationally, the Minecraft promotion (featuring offerings for both kids and adults) drove a 6.9% lift in visits during the movie’s opening week. But the impact of the promotion was far from uniform across the U.S. Many of McDonald’s Western markets – including Utah, Idaho, Nevada, California, Texas, Arizona, Colorado, and Oregon – recorded visit lifts above 10.0%. Meanwhile, Kentucky saw a 2.1% dip, and several other Eastern states registered modest gains below 3.0%. The McDonald’s example illustrates the power of regional tastes to shape the success of even the most creative pop-culture collabs.

Adopting a Regional Lens

Whether it’s properly timing holiday and back-to-school discounts, recognizing where Mother’s Day or Father’s Day will resonate more, or pinpointing markets that respond best to pop-culture tie-ins, the data reveals that effective promotions depend heavily on local nuances. And by analyzing regional and DMA-level trends, retailers and advertisers can craft compelling, relevant campaigns that heighten engagement where it matters most. 

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