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Office supplies behemoth Staples has faced a challenging few years, contending with stiff competition from online rivals and evolving office visit trends that have reduced demand for some of its core products. Consumer cutbacks in discretionary spending driven by recent inflationary pressures have also taken their toll on the retailer, which has closed dozens of stores over the past several years.
But by remaining agile and pivoting towards services and B2B offerings, Staples has defied expectations – showing how retailers can succeed by staying in tune with shifting consumer needs and habits. We dove into the data to explore Staples’ recent visit growth and some of the factors behind its current success.
Last month, Staples brought back its iconic “That Was Easy!” button, highlighting the chain’s mission to simplify customers’ lives through products and solutions. But though Staples’ impressive traffic resurgence might appear to have been effortless, its current growth is the result of a carefully orchestrated pivot towards meeting the practical demands of shoppers in 2025.
In addition to its staple (pun intended) office and school supplies, Staples is ramping up its business-focused services. The chain recently began a pilot with Verizon to expand its tech offerings – with the explicit purpose of offering the telecom giant access to more small business visitors. The company has also expanded its onsite services, offering everything from print-while-you-wait to travel-related options like passport photos.
And a look at Staples’ foot traffic over the past several months shows these efforts are paying off. Since January 2025, visits and average visits per location to Staples have been consistently elevated year over year (YoY), with the sole exception of February, when retailers across categories were impacted by stormy weather and the comparison to a leap year. And as the year has worn on, Staples’ visitation trends have only gotten stronger, with June seeing a 10.3% increase in overall foot traffic and a 13.2% increase in average visits per location compared to 2024.
Despite the challenges of the past several years – and the closure of dozens of stores since 2019 – Staples’ foot traffic is also now higher than it was pre-COVID. In Q2 2025, overall visits to the chain exceeded Q2 2019 levels by 5.6%. And each open store is seeing far more foot traffic than it did before the pandemic, with average visits per location rising by 23.9% over the same period.
Location analytics reinforce the notion that it is Staples’ pivot to services and B2B solutions that is largely fueling this comeback.
August, for example, has traditionally been Staples’ busiest month of the year, as students and families descend on the chain to stock up on back-to-school supplies. But in recent years, the month has become less of an outlier, with traffic spread more evenly across the calendar.
Moreover, the number of frequent visitors to Staples – i.e. those who return to the chain multiple times per month – has grown steadily since 2019. Between H1 2019 and H1 2025, the share of customers visiting Staples at least twice a month on average edged up from 12.0% to 12.8%, and the proportion of those making three or more monthly visits climbed from 3.5% to 4.9%. This shift points to a consumer base increasingly reliant on Staples for ongoing needs rather than episodic purchases.
Staples’ recent visit success sheds light on the power of pivoting to meet shifting consumer demands. By emphasizing services and leaning into B2B offerings, Staples has transformed itself into a go-to destination for new audiences – reinforcing the importance of adaptability and innovation in retail.
For more data-driven retail analyses, visit Placer.ai/anchor.
2025 is shaping up to be the year of the RTO mandate. Local governments and companies across industries – from AT&T to Amazon and Starbucks – have introduced stricter in-person requirements, with some even shifting back to a full five-day, in-office work week. Still, rolling out these mandates hasn’t been entirely smooth sailing, and many workplaces still strive to strike a balance between RTO and WFH.
So how are these trends unfolding on the ground? Did the office recovery continue to stagnate as it did in May, or did the start of the summer reignite RTO momentum? We dove into the data to find out.
After losing a bit of steam in May, office visits regained their stride in June 2025. Foot traffic to the Placer.ai Nationwide Office Index was just 27.4% below pre-COVID (2019) levels – a significant improvement from June 2024, when it was down by 32.9%. While part of this uptick can be attributed to June 2024 having one fewer working day (19, compared to 20 in both 2019 and 2025), the data nevertheless points to meaningful RTO progress.
And looking at monthly fluctuations in office visits since June 2019 further highlights the month’s strong performance. Despite having only 20 working days, June 2025 ranked as the fourth busiest in-office month since the pandemic, trailing only October 2024, July 2024, and April 2025 – each with 22 working days.
Once again, Miami and New York led the RTO charge, with both cities nearing a full post-pandemic recovery. Miami posted just a 4.2% gap compared to June 2019, while New York recorded a 5.3% deficit – putting them both well ahead of the nationwide average. Sunbelt cities such as Atlanta, Dallas, and Houston also outperformed the U.S. overall, reflecting a robust return to workplaces in these regions.
Most of the cities analyzed also saw notable year-over-year (YoY) gains in June 2025 – partly attributable to this June’s extra work day. Los Angeles was the only hub to experience a YoY gap – potentially linked to last month’s local protests, which may have disrupted commuting routines for some employees. Houston, for its part, lapping a storm-ridden June 2024, recorded an impressive 17.2% YoY bump. And though San Francisco remained farthest from its pre-pandemic attendance levels, the city maintained its strong YoY streak, suggesting steady recovery in its tech-heavy landscape.
Overall, June’s data indicates that RTO mandates and hybrid strategies are helping fuel a meaningful rebound in office attendance. While the road to full recovery is still unfolding, these positive trends point to an office environment that is very much alive and evolving.
How will the RTO continue to develop as the year progresses? Follow Placer.ai/anchor for more office visitation insights.
Consumer anticipation of potential tariffs on goods in 2025 has varied across retail categories. Some segments allow consumers to plan purchases far in advance, while others require a “read and react” approach. In general, consumers appear to have followed the latter strategy from late April to June 2025, as year-over-year (YoY) foot traffic returned to levels more in line with long-term trends. Still, this may shift as summer progresses.
One specific category that has been interesting to watch is baby products. Because these purchases are tied to specific life events, they tend to be driven by necessity rather than desire – leaving shoppers with little flexibility to time their buying. At the same time, baby items may face a disproportionate impact from potential tariffs due to their manufacturing sources, giving consumers an incentive to make purchases sooner rather than later.
Against this backdrop, have consumers changed their visit behavior regarding baby products? Data from baby registry Babylist’s physical showroom in Beverly Hills, CA – where customers can test and browse items in person before adding them to a registry – indicates that anticipation of tariffs may indeed be influencing shopping patterns in this space. Starting in April 2025, visits to the showroom began to rise, peaking in May before settling (though still elevated) in June. This trend suggests that new and expecting parents may have pulled forward purchases in order to secure products before potential price hikes, especially on higher-ticket items like strollers, car seats, or furniture.
An analysis of Babylist’s trade area using the STI:PopStats dataset shows that it caters to an affluent demographic: Between January and May 2025, the showroom’s captured market had a median household income of $112.6K, well above both nationwide ($79.6K) and California ($99.3K) baselines. This speaks to the notion that even higher-income consumers could be concerned about future price increases and potential shifts in demand due to tariffs.
Kohl’s provides another window into these shifts. Last fall, Kohl’s launched Babies”R”Us shop-in-shops across nearly 200 locations to expand its assortment and attract and retain shoppers. In our analyses of the program during the first few months post-launch, there hadn’t been much improvement in visitation trends compared to the total store fleet – and for most of early 2025, visits to the stores with Babies”R”Us underperformed the chainwide average.
However, in May and June 2025, Kohl’s locations featuring Babies”R”Us outpaced the chainwide YoY foot traffic. While overall visits were still down, these specific stores saw smaller declines than their counterparts.
One possible factor behind this trend may be the demographic mix at Kohl’s with Babies”R”Us. These stores draw more family-oriented visitor segments – such as Wealthy Suburban Families, Upper Suburban Diverse Families and Near-Urban Diverse Families – than the overall Kohl’s fleet. The family orientation of the Kohl’s + Babies”R”Us stores and the potential focus on the baby category in the midst of potential socioeconomic changes may have combined to help improve the trend at these sites.
How should retailers that carry baby items respond? The baby category is poised to be greatly disrupted due to potential tariff implementation and price increases are likely to hit store shelves. Consumers, for their parts, are clearly aware of potential cost changes and are reacting quickly to adjust their retail behavior. Retailers will need to continue to communicate value and product knowledge to shoppers, especially first-time parents. And creative problem solving will be critical to maintaining product assortment and quality for shoppers over the months and years to come.
About the Mall Index: The Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
In June 2025, shopping center traffic fell slightly following two straight months of year-over-year (YoY) visit growth – although indoor malls continued to show the strongest performance, with just a 0.7% drop in YoY June visits. (Open-air shopping centers and outlet malls saw YoY visit declines of 1.6% and 4.4%.)
The course reversal may suggest that the visit growth in April and May was at least partially driven by a pull-forward of consumer demand in anticipation of tariff-driven price hikes. By June, many of those purchases had likely already been made, and the resulting downturn in mall visits might represent a natural normalization of traffic rather than a new weakness in consumer demand.
Still, despite the June slow-down, shopping center traffic was mostly positive in H1 2025. Indoor malls led the pack, with YoY visits up 1.8%, while open-air shopping centers saw visits grow 0.6% YoY and outlet mall traffic remained relatively flat at -0.8%. And all mall formats experienced a rise in average visit duration – with indoor malls once again seeing the largest average dwell time increase of 3.3% – suggesting an improvement in visit quality and consumer engagement.
But while indoor malls led in terms of short-term growth, comparing current visitation to pre-COVID patterns revealed the longer-term strength of the open-air format – the only shopping center type to surpass pre-pandemic levels, with visits up 0.3% compared to H1 2019. At the same time, indoor malls' average visit duration has recovered more closely to 2019 levels – perhaps suggesting that visit quality is improving at indoor malls faster than the visit quantity.
Looking at quarterly visit data since the pandemic also highlights the visitation success of open-air shopping centers and the recent comeback of indoor malls.
Open-air shopping centers are the only type of mall where visits consistently met or exceeded pre-pandemic levels over the past two years, with Q2 '25 visits 2.7% higher than in Q2 '19. But indoor malls narrowed the gap significantly this past quarter – with Q2 '25 visits just 1.1% lower than in Q2 2019, marking their strongest performance since 2020 – suggesting that the post-pandemic indoor mall story is still being written.
While June's softness may reflect natural demand normalization after spring's tariff-driven shopping surge, the broader YoY H1 2025 trends show shopping centers generally exceeding last year's visit levels with average visit duration also on the rise. And while visit quantity and quality is generally not quite back to pre-COVID levels, the data suggests that the recovery story is very much still being written.
For more data-driven retail insights, visit placer.ai/anchor.
Summer 2025 has arrived, and airports are gearing up for travelers heading out on long-awaited vacations.
We analyzed airport traffic on a nationwide, statewide, and DMA level to assess how the sector stands ahead of one of the year's busiest travel periods.
Summers are typically busy periods for airports as people head out to visit family and friends and take advantage of summer vacations. But going into the 2025 summer travel season, airport visits (excluding traffic from international visitors) have been lagging, with year-over-year (YoY) visits down since February 2025. And while some of the dip may be attributed to a normalization of traffic following the post-COVID recovery, the softer airport visitation trends could also indicate a slower travel season ahead.
Still, diving into airport visits by state reveals pockets of growth – specifically in New England and in the Northwest. Maine, Vermont, and Rhode Island led the country in terms of YoY visit growth in May 2025, with Connecticut and New Hampshire also seeing positive YoY airport visit trends. In the Northwest, May 2025 airport visits also increased YoY in South Dakota, Wyoming, Montana, Oregon, North Dakota and Idaho.
The strong airport performance in these states indicates that certain regions – perhaps those with outdoor recreation appeal – are still seeing robust visitor activity despite the wider cool down.
Plotting May 2025 YoY airport visits by DMA on a map provides a visual representation of this trend – and highlights other pockets of airport visit growth throughout the country.
For example, while overall airport visits in Florida declined 4.3% YoY in May 2025, airport visits in Tampa-St. Petersburg, Panama City, and Ft. Myers-Naples DMAs all increased. And California, which saw an overall 3.0% dip in airport visits, also saw airport visit bumps in several DMAs, including Bakersfield, Monterey-Selinas, Fresno-Visalia DMAs.
These localized bright spots suggest that while the broader travel recovery may be plateauing, specific markets continue to show resilience and growth potential.
The overall decline in airport visits may suggest a cooling in domestic tourism ahead of summer 2025, perhaps marking the end of the broad-based travel surge of recent years. This shift away from widespread growth suggests that travelers are becoming more discerning in their travel choices, perhaps favoring destinations that offer authentic experiences, natural beauty, or seasonal advantages.
For more data-driven consumer insights, visit placer.ai/anchor.
As value continues to dominate consumer behavior in 2025, full-service restaurants (FSRs) are finding creative ways to adapt to rising costs and shifting consumer priorities. We dove into the data to find out which FSR segments are winning this year and what’s driving these trends.
Despite ongoing anxiety about the economy, FSR visitation trends show that consumers continue to seek out opportunities to enjoy sit-down meals outside the home. During the first five months of 2025, casual dining chains and upscale restaurants both saw largely positive year-over-year visit growth, with only February and March registering YoY declines. And crucially, in May 2025 – a pivotal month for FSRs thanks to Mother’s Day, the industry’s busiest day of the year – both segments saw increases in total visits and average visits per location.
Still, there remain important differences between the two FSR categories. For casual dining, average visits per location grew faster than segment-wide foot traffic, reflecting a reduction in the number of locations over the past year as some brands implemented rightsizing initiatives. The positive gain in per-location gain suggests that those efforts are paying off, boosting visitation at remaining sites.
Meanwhile, for upscale dining chains, the opposite dynamic occurred – overall visit growth outpaced average visits per location. Even so, per-location visits rose YoY here as well, indicating that continued expansion is meeting robust demand.
A closer look at trends in casual dining – by far the larger of the two FSR segments – shows significant differences among cuisine types. Much like upscale concepts, casual dining steakhouses saw total foot traffic growth rise faster than per-location visits as chains like Texas Roadhouse and LongHorn Steakhouse continued to grow while maintaining momentum at existing locations. Against a backdrop of soaring beef prices, the draw of affordable, high-quality steaks remains particularly strong.
American-style restaurants, for their parts – many of which have focused on rightsizing – recorded especially robust per-location visit growth, buoyed by compelling value offers from major players like Chili's and Applebee's. And Italian-themed casual dining also performed well YoY.
However, not all casual dining categories have fared as well. Breakfast-oriented chains experienced a modest YoY decline, while the Mexican segment suffered the steepest dip – likely due in part to On the Border Mexican Grill & Cantina’s recent Chapter 11 filing, which was accompanied by the closure of dozens of locations. The segment has likely also been impacted by stiff competition from popular fast-casual brands like Chipotle and Qdoba that offer tasty, quality Mexican-inspired cuisine at more of a bargain.
The rising popularity of steakhouses is further underscored by shifts in casual dining visit share. Since 2019, steakhouses have seen their slice of total visits to the above categories climb from 14.0% to 18.1% in 2025, primarily at the expense of American-style concepts, whose share declined from 45.4% to 43.7% over the same period. Still, American chains have regained some ground over the past year, thanks in part to Chili’s strong comeback.
Looking ahead, the steady increases in per-location visits for both casual and upscale dining signal the industry’s overall resilience. What lies in store for FSRs as 2025 wears on?
Follow Placer.ai/anchor to find out.
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1. Overall dining traffic is mostly flat, but growth is concentrated in specific areas.
While nationwide dining visits were nearly unchanged in early 2025, western states like Utah, Idaho, and Nevada showed moderate growth, while states in the Midwest and South, along with Washington D.C., saw declines.
2. Fine dining and coffee chains are growing through expansion, not just busier locations.
These two segments were the only ones to see an increase in total visits, but their visits-per-location actually decreased, indicating that opening new stores is the primary driver of their growth.
3. Higher-income diners are driving the growth in resilient categories.
The segments that saw visit growth—fine dining and coffee—also attracted customers with the highest median household incomes, suggesting that affluent consumers are still spending on dining despite economic headwinds.
4. Remote work continues to reshape dining habits.
The share of suburban customers at fine dining establishments has increased since 2019, while it has decreased for coffee chains. This reflects a shift towards "destination" dining closer to home and away from commute-based coffee runs.
5. Limited-service restaurants own the weekdays; full-service restaurants win the weekend.
QSR, fast casual, and coffee chains see the majority of their traffic from Monday to Friday, whereas casual and fine dining see a significant spike in visits on weekends.
6. Each dining segment dominates a specific time of day.
Consumer visits are highly predictable by the hour: coffee leads in the early morning, fast casual peaks at lunch, casual dining takes the afternoon, fine dining owns the dinner slot, and QSR captures the late-night crowd.
Overall dining visits held relatively steady in the first five months of 2025, with year-over-year (YoY) visits to the category down 0.5% for January to May 2025 compared to the same period in 2024. Most of the country saw slight declines (less than 2.0%), though some states and districts experienced larger drops: Washington, D.C, saw the largest visit gap (-3.6% YoY), followed by Kansas and North Dakota (-2.9%), Arkansas (-2.8%), Missouri and Kentucky (-2.6%), Oklahoma (-2.1%), and Louisiana (-2.0%).
Still, there were several pockets of moderate dining strength, specifically in the west of the United States. January to May 2025 dining visits in Utah, Idaho, and Nevada increased 1.8% to 2.4% YoY, while the coastal states saw traffic rise 0.6% (California) to 1.2% (Washington). Vermont also saw a slight increase in dining visits (+1.9%).
Diving into visit trends by dining segment shows that fine dining and coffee saw the strongest overall visit trends, with visits to the segments up 1.3% and 2.6% YoY, respectively, between January and May 2025. But visits per location trends were negative for both segments – a decline of 0.8% YoY for fine dining and 1.8% for coffee during the period – suggesting that much of the visit strength is due to expansions rather than more crowded restaurants and coffee shops.
In contrast, full-service casual dining saw overall visits decrease by 1.5%, while visits per location remained stable (+0.2%) YoY between January and May 2025. Several casual dining chains have rightsized in the past twelve months – including Red Lobster, TGI Fridays, and Outback Steakhouse – which impacted overall visit numbers. But the data seems to show that their rightsizing was effective, as the remaining locations successfully absorbed the traffic and maintained performance levels from the previous year. And the monthly data also provides much reason for optimism, with May traffic up both overall and on a visit per location basis – suggesting that the casual dining segment is well positioned for growth in the second half of 2025.
Meanwhile, QSR and fast casual chains saw similar minor visits per venue dips (-1.5% and -1.2%, respectively). At the same time, QSR also saw an overall visit dip (-0.8%) while traffic to fast casual chains increased slightly (+0.3%) – suggesting that the fast casual segment is expanding more aggressively than QSR. But the two segments decoupled somewhat in May, with overall traffic and visits per venue to fast casual chains up YoY while traffic remained flat and visits per venue fell slightly for QSR – perhaps due to the relatively greater affluence of fast casual's consumer base.
Analyzing the income levels of visitors to the various dining segments over time shows that each segment followed a slightly different trend – and the differences in visitor income may help explain some of the current traffic patterns.
The only three segments with YoY visit growth – casual dining, fine dining, and coffee – also had the highest captured market median household income (HHI). Although the median HHI in the captured market of upscale and fine dining chains fell after COVID, it has risen back steadily over time and now stands at $98.0K – slightly higher than the $97.1K median HHI between January to May 2019. This may explain the segment's resilience in the face of wider consumer headwinds. Meanwhile, the median HHI at fast casual and coffee chains has fallen slightly, perhaps due to aggressive expansions in the space – including Dave's Hot Chicken and Dutch Bros – which likely broadened the reach of the segments, driving visits up and trade area median HHI down.
Like fine dining, casual dining also saw its trade area median HHI increase slightly over time – but the segment has still been facing visit dips. This could mean that, even though consumers trading down to casual dining may have boosted the trade area median HHI for the segment, it still might not have been enough to make up for the customers lost to tighter budgets.
The QSR segment saw its trade area median HHI remain remarkably steady – and visits to the segment have also been quite consistent – staying between $70.6K and $70.9K between 2019 and 2025 – which may explain why the segment's visits remained relatively stable YoY.
Diving into the psychographic segmentation shows that, although the fine dining segment attracted visitors from the highest-income areas between January and May 2025, fast casual chains drew the highest share of visitors from suburban areas, followed by casual dining and coffee. QSR attracted the smallest share of suburban visitors, with just 30.5% of the category's captured market between January and May 2025 belonging to Spatial.ai: PersonaLive suburban segments.
But looking at the data since 2019 reveals small but significant changes in the shares of suburban audiences in some categories' captured markets. And although the percentage changes are slight, these represent hundreds of thousands of diners every year.
The data shows that shares of suburban segments in the captured markets of fine dining chains have increased, while their share in the captured market of coffee chains has decreased. The shares of suburban visitors to QSR, fast casual, and casual chains have remained relatively steady.
This may suggest that the COVID-19 pandemic and the subsequent rise of remote and hybrid work models are still impacting consumer dining habits, benefiting destination-worthy experiences in suburban locales such as fine dining chains while reducing the necessity of daily coffee runs that were often tied to commuting and office work. Meanwhile, the stability in QSR, fast casual, and casual dining segments could indicate that these categories continue to meet consistent suburban demand for convenience and everyday dining, largely unaffected by the redistribution seen in the fine dining and coffee sectors.
Although QSR, fast casual, casual dining, fine dining, and coffee all fall under the wider dining umbrella, the data shows distinct consumer behavior patterns regarding visits to these five categories.
Limited service segments, including QSR, fast casual, and coffee tend to see higher shares of visits on weekdays, while full service segments – casual dining and fine dining – receive higher shares of weekend visits. Diving deeper shows that QSR has the largest share of weekday visits, with 72.3% of traffic coming in between Monday and Friday, followed by fast casual (69.8% of visits on weekdays) and coffee (69.4% of visits on weekdays.) Looking at trends within the work week shows that QSR receives a slightly larger visit share between Monday and Thursday compared to the other limited service segments. Meanwhile, coffee seems to receive the smallest share of Friday visits – 16.3% compared to 17.0% for fast casual and 17.2% for QSR.
On the full-service side, casual dining and fine dining chains have relatively similar shares of weekend visits (39.0% and 38.8%, respectively), but fine dining also sees an uptick of visits on Fridays (with 19.1% of weekly visits) as consumers choose to start the weekend on a festive note.
Hourly visit patterns also show variability between the segments. Coffee is the unsurprising leader of early visits, with 14.6% of visits taking place before 8 AM and, almost two-thirds (64.9%) of visits taking place before 2 PM. Fast casual leads the lunch rush (29.4% of visits between 11 AM and 2 PM), casual dining chains receive the largest share of afternoon (2 PM to 5 PM) visits, and fine dining chains receive the largest share of dinner visits, with almost 70% of visits taking place between 5 PM and 11 PM. QSR leads the late night visit share – 4.1% of visits take place between 11 PM and 5 AM – followed by casual dining chains (3.2% late night and overnight visit share), likely due to the popularity of 24-hour diners.
This suggests that each dining segment effectively "owns" a different part of the day, from the morning coffee ritual and the quick lunch break to the leisurely evening meal and late-night cravings.
An analysis of average visit duration also reveals a small but lasting shift in post-pandemic dining behavior. Between January and May 2025, the average dwell time for nearly every dining segment was shorter than during the same period in 2019. This efficiency trend is evident across limited-service categories like QSR, fast casual, and coffee shops, suggesting a continued emphasis on speed and convenience.
The one notable exception to this trend is upscale and fine dining, where the average visit duration has actually increased compared to pre-COVID levels. This may suggest that, while visits to most segments have become more transactional, consumers are treating fine dining more as an extended, deliberate experience, reinforcing its position as a destination-worthy occasion.
1. The Midwest is the only region where Black Friday retail visits outpace Super Saturday.
But several major Midwestern markets, including Chicago and Detroit, actually see higher shopper turnout on Super Saturday.
2. Holiday season demographic shifts also vary across regions.
Nationwide, electronics stores see a slight uptick in median household income (HHI) in December – yet in certain markets, electronics retailers such as Best Buy see a drop in captured market median HHI during this period.
3. Back-to-school shopping starts earliest for clothing and office supplies retailers in the South Central region, likely tied to earlier school schedules.
But back-to-school visits surge higher for these retailers in the Northeast later in the season.
4. The share of college students among back-to-school shoppers varies by region.
In August 2024, “Collegians” made up the largest share of Target’s back-to-school shopping crowd in New England, and the smallest in the West.
5. Mother’s Day drives the biggest restaurant visit spikes in the Middle Atlantic Region, while Father’s Day sees its biggest boosts in the South Atlantic states.
Mother’s Day diners also tend to travel farther to celebrate, suggesting an extra effort to treat mom.
6. Western states proved particularly responsive to McDonald’s recent Minecraft promotion.
During the week of A Minecraft Movie’s release, the promotion drove significantly higher visit spikes in the West than in the Eastern U.S.
Retailers rely on promotional events to fuel sales – from classics like Black Friday and back-to-school sales to unique limited-time offers (LTOs) and pop-culture collaborations. Yet consumer preferences and behavior can vary significantly by region, making it critical to tailor campaigns to local markets.
This report dives into the data to reveal how consumers in 2025 are responding to major retail promotions, exploring both broad regional trends and more localized market-level nuances. Where is Black Friday most popular, and which areas see a bigger turnout on Super Saturday? Where are restaurants most packed on Mother’s Day, and where on Father’s Day? Which region kicks off back-to-school shopping – and where are August shoppers most likely to be college students? And also – which part of the country went all out on McDonald’s recent Minecraft LTO?
Read on to find out.
Promotions aimed at boosting foot traffic on key holiday season milestones like Black Friday and Super Saturday are central to retailers’ strategies across industries. The day after Thanksgiving and the Saturday before Christmas typically rank among in-store retail’s busiest days, last year generating foot traffic surges of 50.1% and 56.3%, respectively, compared to a 12-month daily average. And
But a closer look at regional data shows that these promotions land differently across the country. In the Midwest, Black Friday outperformed Super Saturday last year, fueling the nation’s biggest post-Thanksgiving retail visit spike – a testament to the milestone’s strong local appeal. Meanwhile, in the Western U.S. Black Friday trailed well behind Super Saturday, though both milestones drove smaller upticks than in other regions. And in New England and the South Central states, Super Saturday achieved its biggest impact, suggesting that last-minute holiday specials may resonate especially well in that area.
Digging deeper into major Midwestern hubs shows that even within a single region, holiday promotions can produce widely different responses.
In St. Louis, Indianapolis, and Minneapolis, for example, consumers followed the broader Midwestern pattern, flocking to stores on Black Friday exhibiting less enthusiasm for Super Saturday deals. By contrast, Chicago and Detroit saw Super Saturday edge ahead, with Chicago’s Black Friday peak falling below the nationwide average of 50.1%. examples highlight the power of local preferences to shape holiday campaign results.
Holiday promotions don’t just drive visit spikes; they also spark subtle but significant changes in the demographic profiles of brick-and-mortar shoppers, expanding many retailers’ audiences during peak periods. And these shifts, too, can vary widely across regions.
Outlet malls, department stores, and beauty & self-care chains, for instance, which typically attract higher-income consumers, tend to see slight declines in the median household incomes (HHI) of their visitor bases in December. This dip may be due to promotions drawing in more mid- and lower-income shoppers during the peak holiday season. Electronics stores and superstores, on the other hand, which generally serve a less affluent base, see modest upticks in median HHI in the lead-up to Christmas.
But once again, drilling further down into regional chain-level data reveals more nuanced regional patterns. Take Best Buy, a leading holiday season electronics destination. In some of the chain’s biggest, more affluent markets – including New York, Los Angeles, and Chicago – the big-box retailer sees small dips in median HHI during December. But in Atlanta and Houston – also relatively affluent, but slightly less so – December saw a minor HHI uptick, hinting at a stronger holiday rush from higher-income shoppers in those cities.
Back-to-school promotions also play a pivotal role in the retail calendar, with superstores, apparel chains, office supply stores and others all vying for shopper attention. And though summer markdowns drive increased foot traffic nationwide, both the timing of these shifts and the composition of the back-to-school shopping crowd differ among regions.
Analyzing weekly fluctuations in regional foot traffic to clothing and office supplies stores shows, for example, that back-to-school shopping picks up earliest in the South Central region, likely due to earlier school start dates.
But the biggest visit peaks occur in the Northeast – with clothing retailer foot traffic surging in New England in late August, and office supplies stores seeing an even bigger surge in the Middle Atlantic region in early September. Retailers and advertisers can plan their back-to-school deals around these differences, targeting promotions to local trends.
Though K-12 families drive much of the back-to-school rush, college student shoppers also play a substantial role. And here, too, their participation varies by region.
For instance, the “Collegians” segment accounted for 2.2% of Target’s shopper base nationwide over the past year – rising to 3.0% in August 2024. But regionally, the share of “Collegians” soared as high as 4.0% in New England versus just 2.2% in the West. So while retailers in New England may choose to lean into the college vibe, those in Western states may place greater emphasis on families with children.
When it comes to dining, Mother’s Day and Father’s Day are the busiest days of the year for the full-service restaurant (FSR) category, as families treat their parents to a hassle-free meal out. And eateries nationwide capitalize on this trend by offering a variety of deals and promotions that add a little extra charm (and value) to the experience.
Nationwide, Mother’s Day drives more FSR foot traffic than Father’s Day – except in parts of the Pacific Northwest, where Father’s Day traditions run especially deep. Still, the size of these holiday boosts varies substantially by region.
This year, for instance, Mother’s Day (May 11, 2025) drove the largest FSR surge in the Middle Atlantic, with the South Atlantic and Midwest not far behind. Father’s Day, by contrast, saw its biggest lift in the South Atlantic. Mother’s Day proved least resonant in the West, whereas Father’s Day had its smallest impact in New England.
Dining behavior also differs between the two occasions. Mother’s Day celebrants display a slight preference for morning FSR visits and a bigger one for afternoon visits, while Father’s Day crowds favor evenings – perhaps reflecting a preference for sports bars and later dinners with dad. Another interesting nuance: On Mother’s Day, a larger share of FSR visits originate from between 3 and 50 miles away compared to Father’s Day, suggesting that families go the extra mile – sometimes literally – to celebrate mom.
While established dates like Black Friday or Mother’s Day naturally spur promotions, brands can also craft their own moments with limited-time offers (LTOs). And much like holiday campaigns, these retailer-led events can produce varied outcomes across different regions.
Fast food restaurants, for example, have leaned heavily on limited-time offers (LTOs) and pop-culture tie-ins to fuel buzz in what remains a challenging overall market. And McDonald’s recent Minecraft promotion, launched on April 1, 2025 to coincide with the April 3 release of A Minecraft Move, shows just how impactful the practice can be.
Nationally, the Minecraft promotion (featuring offerings for both kids and adults) drove a 6.9% lift in visits during the movie’s opening week. But the impact of the promotion was far from uniform across the U.S. Many of McDonald’s Western markets – including Utah, Idaho, Nevada, California, Texas, Arizona, Colorado, and Oregon – recorded visit lifts above 10.0%. Meanwhile, Kentucky saw a 2.1% dip, and several other Eastern states registered modest gains below 3.0%. The McDonald’s example illustrates the power of regional tastes to shape the success of even the most creative pop-culture collabs.
Whether it’s properly timing holiday and back-to-school discounts, recognizing where Mother’s Day or Father’s Day will resonate more, or pinpointing markets that respond best to pop-culture tie-ins, the data reveals that effective promotions depend heavily on local nuances. And by analyzing regional and DMA-level trends, retailers and advertisers can craft compelling, relevant campaigns that heighten engagement where it matters most.
1. Experiential and niche retailers can deliver anchor-level traffic. At Towne East Square Mall, the addition of a Scheels in 2023 significantly increased foot traffic and long-distance travelers, while Barnes & Noble at Coronado Center in Albuquerque has become a key driver of both foot traffic and higher-spend demographics.
2. Size isn’t everything – especially for dining venues. At Glendale Galleria and Northridge Fashion Center, smaller restaurants attracted more foot traffic than some traditional anchors.
3. Refocusing on tenants’ actual traffic contributions enables a flexible anchor approach. Balancing weekend draws like Scheels with weekday favorites such as Costco or Chick-fil-A can help maintain steady visitor flow throughout the week. Similarly, onsite fitness clubs can shift traffic to earlier in the day – an opportunity to adjust store hours and capture additional morning shoppers.
4. Temporary pop-ups can form an integral part of a visit-focused anchor strategy. The Barbie Dreamhouse Living Truck Tour generates mall visit spikes well above typical Saturday levels. Operators can integrate these events into their overall anchor strategies, offering preferential terms to high-performing pop-ups.
5. New tenants can boost traffic for existing stores in similar categories. After Aldi joined Green Acres Commons in February 2020, visits to an existing BJ’s Wholesale Club trended upwards. This synergy highlights how overlapping audiences can become a strength, creating a larger overall customer base.
Malls, it seems, are cool once again. After languishing in the wake of the pandemic, shopping centers across the country are thriving – reinventing themselves as prime “third places” where people can hang out, shop, and grab a bite to eat.
One key driver behind this resurgence is a shift in how malls view their anchor tenants. While traditional mainstays like Macy’s and JCPenney still play an important role, specialized offerings – from popular eateries to fitness centers and immersive retailtainment destinations – are increasingly taking center stage. These attractions maximize the experiential value that brick-and-mortar venues can deliver, driving visits and sales for the center as a whole.
Against this backdrop, this report leverages the latest location intelligence data to explore the types of tenants that can function as mall anchors in 2025. Should mall operators still focus on general merchandisers to draw crowds, or can dining chains and more niche retailers also do the job? How important is square footage in identifying the anchor-like tenants in a shopping center? And how can a visit-focused approach help mall operators select effective anchor or anchor-like tenants – whether to fill big-box spaces or to leverage the leasing perks traditionally reserved for major large-format chains?
One of the most important functions of a mall anchor is to ensure steady visitation – providing its smaller tenants with a constant flow of potential customers. And as the role of the mall continues to evolve, analyzing the actual foot traffic impacts of different types of businesses can help identify the kinds of non-traditional anchors best suited to fulfill that purpose.
Experiential venues, for example, are particularly well-poised to serve as powerful anchors in today’s retail environment – as illustrated by the visit surge experienced by Towne East Square Mall in Wichita, KS following the addition of a Scheels in July 2023.
By blending traditional retail with immersive experiences, Scheels has emerged as a true experiential destination. And this pull has also helped the mall draw more long-distance visitors willing to travel to enjoy Scheels’ offerings. In 2024, 41.9% of the mall’s customers traveled more than 50 miles to visit, compared to 35.8% back in 2018 when Sears occupied the same lot.
Traditionally, anchors aimed to please the widest possible audiences – with department stores, big-box chains, and grocery stores leading the way. But visitation data shows that niche concepts can also deliver anchor-level traffic if they’re compelling enough to attract dedicated fans.
The experience of the Barnes & Noble at Coronado Center in Albuquerque, NM is a case in point. After being written off as all but obsolete, Barnes & Noble has staged an impressive comeback in recent years, finding success through a more curated, localized approach to book selling. And despite not being a formal anchor, the Coronado Center Barnes & Noble accounted for 7.9% of visits to the mall in 2024 – outperforming both Macy’s and JCPenney.
Year-over-year data also shows foot traffic surging at the Coronado Center Barnes & Noble, lifting overall visitation to the mall. And demographic data reveals that the bookstore draws a more affluent audience than either the center as a whole or the two department stores – attracting a crowd with more spending power.
This example also illustrates how smaller tenants can sometimes draw larger crowds. Even though Barnes & Noble occupies a smaller onsite space than either Macy’s or JCPenney, it is proving a powerful visit driver out of proportion to its physical size.
Dining chains are also adept at punching above their square footage – often attracting crowds disproportionate to their size.
Despite its relatively small footprint, for example, the In-N-Out Burger at Glendale Galleria drew an impressive 8.6% of visits to the mall complex in 2024, outpacing some of the mall’s official anchors like DICK’s Sporting Goods, Macy’s, and JCPenney. Still, the onsite Target drew even larger crowds at 14.4% of visits.
A similar pattern emerged at Northridge Fashion Center, where Porto’s Bakery and Cafe captured a notable 15.6% of visits to the complex in 2024 – more than some of the center’s traditional department stores.
These examples underscore the potential for dining chains, which typically require less space, to serve as micro-anchors by consistently attracting outsized crowds – a key consideration for mall operators looking to sustain visitor traffic.
Refocusing on tenants’ actual foot traffic contributions also opens the door to a more flexible and dynamic approach to anchor selection and management – one that considers each venue’s unique visitation patterns.
Seasonal factors, for example, can make certain anchors more powerful at specific times of the year, while different venues shine on particular days of the week.
At Jordan Creek Town Center in West Des Moines, Iowa, for instance, Scheels and Costco each delivered just under 20.0% of the complex’s overall visits in 2024. But the two retailers’ daily patterns differed significantly: Scheels saw bigger crowds on weekends, while Costco was the primary weekday destination.
Understanding differences like these can help operators optimize their tenant mix to maintain a balanced flow of shoppers throughout the week.
Another example of the impact of differing weekday traffic patterns is offered by the impact of mall-based Chick-fil-A locations on the distribution of mall visits throughout the week.
Despite its relatively small size, Chick-fil-A draws substantial traffic to malls. And after adding Chick-fil-A locations, both Northridge and Miller Hill Malls saw meaningful drops in the share of visits to the centers taking place on Sundays – even as the wider indoor mall segment saw slight upticks.
Recognizing this trend could prompt mall operators to compensate by adding more weekend-friendly traffic drivers – or to lean into this distinction by taking additional steps to bolster the mall’s role as a go-to weekday destination.
The power of different mall traffic magnets also varies throughout the day. Increasingly, shopping centers are turning to fitness centers as experiential anchors. And since many people work out early in the morning, these gyms are having a significant impact on the distribution of mall visits across dayparts.
The addition of gyms to Northshore Mall in Peabody, MA and Jackson Crossing in Jackson, MI, for instance, led to a significant rise in visits between 7:00 AM and noon. And though the rest of the stores in these malls typically open at 10:00 or 11:00 AM, this shift presents the centers with a significant opportunity.
By adjusting opening hours to accommodate these early-morning patrons, malls can capitalize on this added traffic, driving up visits and sales for relevant tenants – especially health-focused retailers such as juice bars and sporting goods stores.
Adopting a broader, visit-focused view of anchoring also allows mall operators to apply some of the strategies typically reserved for anchors to non-conventional traffic-generating businesses, to ensure a consistent flow of traffic year-round.
Pop-up stores and events, for example, generally don’t follow the same seasonal trends as other retailers – instead, they generate short-term visit boosts during their runs, whenever in the year that may be. And a visit-focused anchor strategy can leverage some of the perks traditionally reserved for anchor tenants – such as preferential leasing terms – to complement traditional full-time anchors during slower retail periods.
The Barbie Dreamhouse Living Truck Tour is a prime example of a traffic-driving pop-up. By bringing exclusive merchandise to malls across the U.S., the truck generates plenty of buzz, drawing crowds eager to snatch up limited-edition items and immerse themselves in all things Barbie. As a result, malls hosting the tour often see significant visit spikes, with foot traffic surging well above typical Saturday levels. Well-timed pop-ups like these can help balance out traffic throughout the year, offsetting traditional slow periods.
A visit-focused approach to anchor management can also help mall operators assess the potential impact of new tenants on existing stores operating in similar categories. For example, mall owners often worry that new tenants operating in similar categories might cannibalize existing businesses. But a visit-focused anchor approach reveals that a well-chosen addition can sometimes benefit current tenants – especially if they cater to similar audiences.
In February 2020, for instance, value supermarket Aldi opened at Green Acres Commons in Valley Stream, NY – a center that already hosted budget-friendly BJ’s Wholesale Club. While BJ’s visits were relatively flat in 2018 and 2019, they began to rise after Aldi’s opening (and following a pandemic-induced dip). Cross-shopping data also shows that Aldi customers were more likely to visit BJ’s than the average Green Acres patron last year.
This synergy may be due in part to the two retailers’ similar visitor bases: In 2024, the Aldi and BJ’s stores in Green Acres Common drew shoppers with comparable economic profiles. This suggests that overlapping audiences can become a strength if aligned brands attract new shoppers, who then explore multiple stores in the same center.
Looking ahead, effective mall anchors will be defined less by physical footprint and more by their capacity to maintain consistent, valuable foot traffic. While traditional department stores remain pivotal, smaller or niche brands can often rival – or surpass – large-format retailers. And by thinking out of the anchor box and choosing tenants that cultivate a balanced visitor flow and align with local preferences, operators can position their centers as true go-to destinations.
