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This year’s March Madness really lived up to its name, buoyed by the star power of Caitlin Clark, Angel Reese, Paige Bueckers, and Juju Watkins driving viewership to new heights. For the first time in history, the NCAA women’s basketball title drew more viewers than the men’s at 18.9M for the women’s and 14.8M for the men’s, per Nielsen.
Tickets to the Final Four cost $532 on average, an 82% increase over last year, and for the championship game, Rocket Mortgage Fieldhouse Stadium in Cleveland, OH was packed to the gills.
In the days leading up to the women’s final, nearby hotels saw visits increase as well.
Last week, we took a look at where the retail sector stood after Q1 2024, with a focus on superstores, home improvement, athletic footwear and apparel, and beauty. This week, to mark the release of short visit data with Placer’s Data Version 2.0 (which better captures visits that lasted 1 minute or longer for QSR/drive-thru locations) and the publishing of our latest dining whitepaper (The QSR Dining Advantage), we thought we’d take closer look at where the restaurant sector stands after Q1 2024.
When we looked at the restaurant category in January, most chains were reporting that visits were down on a year-over-year basis (which was partly a byproduct of inclement weather across much of the country) but that there was a sense of optimism about 2024. Looking at trends by category, we see that operators were justified in this optimism, as visit trends have increased on a year-over-year basis for most categories since late January. After adjusting for calendar shifts for both Valentine’s Day and Easter, we also see strong fine dining visits for these holidays, indicating that consumers remain motivated by holiday and events (a theme we called out several times last year).
We’ve also been fielding several questions about daypart shifts given that the Placer.ai Nationwide Office Building Index (an index of data from some 1,000 office buildings across the country) continued to show an uptick in visits during March 2024 and now stands at about 67.3% of March 2019 visits. Below, we show the percentage of visits by daypart for quick-service restaurant (QSR) and full-service restaurant chains. Given the lift in office visits, it’s not surprising that we continue to see improvement in early morning (6:00 AM-9:00 AM) visits, but it’s notable that we continue to see strength in late morning (9:00 AM-12:00 PM) and afternoon (3:00 PM-6:00 PM) visits. We’ve already seen many QSR chains test new menu items that better address consumer preferences in these dayparts–McDonald's CosMc’s is just one example--and we’d expect more in the months ahead. We also continue to see strength in late night QSR visits, something that we’ve called out in the past. On the full-service dining front, we see 2023 visits still down compared to 2019 levels, but with improvement versus 2021 in most cases. Here, it’s interesting that the afternoon visits to full-service dining chains in 2023 is down only slightly compared to 2019, while the gap during the evening daypart is much wider. This reinforces some of our previous analyses on earlier dining times
With our Data Version 2.0 update, we can now more accurately monitor dwell time by restaurant channel. After bottoming-out in Q2 2020 as most chains shifted to a largely takeout model, we’ve seen dwell time steadily increase across most restaurant channels the past several years. The QSR and fast casual categories remain below pre-pandemic levels, which isn’t a surprise given an increase in drive-thru and takeout orders compared to 2019 levels. Still, some of the operators we’ve spoken to have indicated that drive-thru bottlenecks have become more of an issue in recent quarters, which may reflect in the increase in dwell times for the QSR category the past 4-5 quarters. On the other side of the spectrum, dwell time for casual dining chains has fully recovered. We believe this has been helped by the continued popularity of eatertainment concepts, which have almost twice the average dwell time as most casual dining chains. We also see that fine dining dwell time now exceeds pre-pandemic levels, which may be the result of consumers’ aforementioned focus on holiday/event dining, which tends to drive dwell times higher.
Restaurant chains still face obstacles–the spread between food at home (grocery prices) and food away from home (restaurant prices) remains high and the $20 minimum wage for QSR workers recently went into effect in California (our data does not indicate major visit changes going into effect as it may be too recent for behavioral changes to be noticeable). However, March and early April visitation trends help the optimism that many restaurant operators felt at the beginning of the year. With Panera (and other chains) evaluating a possible IPO and many other brands finally accelerating growth plans (with an increased emphasis on higher-growth markets in the Southern/Southeastern U.S.), we’d expect visitation trends to remain positive on a year-over-year basis in the months to come.
Say the word New Mexico and one might picture the stunning cliff dwellings at Bandelier Monument, rich troves of Native American Pueblo culture, or the stunning artworks of Georgia O’Keefe. This vibrant state’s largest city is Albuquerque, but Santa Fe also lays claim to fame by being the oldest state capital in the United States.
In Albuquerque, a large development is taking place centered around the Indian Pueblo Cultural Center. While one may be a bit surprised at its location, which is within an outdoor shopping center, it serves as a perfect anchoring point for a convention or a leisure trip. The museum features insights into 19 Pueblo cultures, and also hosts an authentic Indian kitchen where one can try indigenous favorites such as red chile beef stew, calabacitas, and assorted fruit pies. There is a Holiday Inn Express & Suites and a Towneplace Suites by Marriott just across the street for those who need accommodations. Meetings, parties, and events can be held onsite with particularly memorable experiences to be had in the outdoor arena and fire pit. One can even hold a wedding at the venue. And in a sign of the convenience store trend we are seeing towards localization, Four Winds offers a walk-in humidor with cigar selection, the ability to fill a growler with local craft beers, and an assortment of food, beer, wine, liquor, and tobacco.
Further afield, an hour away in Santa Fe, visitors flock to the galleries galore, restaurants and bars like Coyote Cantina, or simply enjoy an ice cream while people watching at Santa Fe Plaza. One of the highlights for opera lovers around the world is coming to Santa Fe Opera House during its season, which runs from the end of June to the end of August. Here, one can enjoy the unique open-air aspect of the opera house while sobbing along to the sad fate of Violetta in La Traviata.
Junior Rangers might enjoy exploring Carlsbad Caverns, Aztec Ruins National Monument, or venture to Petroglyph National Monument. Adults seeking R&R can ski the day away in Taos or opt for a therapeutic visit to Ojo Caliente Mineral Springs Resort & Spa. A review of the resort describes it as “Just you, the blue New Mexico sky, peace and quiet.” Add to that a massage or spa treatment, and it sounds like just what the doctor ordered.
One of the major employers in New Mexico is Los Alamos National Laboratory. A visit to the National Historic Park there will take you on an intriguing journey of key sites that were relevant to the Manhattan Project. Between last summer’s Oppenheimer blockbuster and current global sensation The Three-Body Problem fanning interest in cutting-edge science, this is a must-see location.
Albertsons Companies is one of the largest grocers in the country, with around 20 grocery banners in its portfolio boasting around 2,200 stores in 34 states. Aside from its eponymous brand, Albertsons, the company owns major chains like Safeway and Vons, as well as smaller regional banners.
With Q1 2024 under wraps, we take a closer look at visit trends to some of Albertsons Companies’ main banners, examine the top-performing chains by state, and dive into the demographics in the company’s two largest markets.
Diving into 2023’s visits shows that the company’s eight major banners – Albertsons, Safeway, Vons, Jewel-Osco, ACME Markets, Shaw's Supermarket, United Supermarkets, and Tom Thumb – enjoyed year-over-year (YoY) visit growth during every quarters of the year. Visits to Jewel-Osco, and Shaw’s Supermarket were particularly elevated, with Q4 2023 visits YoY up 5.8%, and 5.9%, respectively.
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Albertsons Companies’ positive performance has continued in 2024. Visits to most of the chains remained positive YoY in January despite the chilling retail impact of early 2024’s arctic blast, and all banners saw significant growth in February and March.
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Albertsons Companies is headquartered in Boise, Idaho, and its eponymous banner is highly popular in the western United States. But the company has also gained a foothold in the South, Midwest, Mid-Atlantic, and Northeast – and solidified its dominance in the West – through several successful mergers.
The company’s strategy of acquiring regional channels means that most states now have an Albertsons Companies’ banner catering to local grocery shoppers. Nationwide, the company’s most visited chains are Albertsons and Safeway – likely due to the sheer number of locations – but regional chains like Tom Thumb in Texas and Jewel-Osco in the Midwest are still the reigning Albertsons Companies banners in their areas.
California and Texas, the country's two most populous states, also boast the highest number of Albertsons Companies-owned grocery chains. Analyzing the demographic differences between the trade areas of the top three Albertsons Companies banners in each of the two states shows how the company leverages its banner variety to reach a larger audience.
According to the STI:Popstats 2023 dataset, the median household income (HHI) in Texas is $75.9K. Two of the top three Albertsons Companies’ banners in the state had a trade area median HHI below the Texas statewide median – United Supermarkets at $58.7K/year, and Albertsons at $68.3K/year – while Tom Thumb drew visitors from neighborhoods with a median HHI of $99.5K. And in California, although all three most visited Albertsons Companies banners drew visitors from neighborhoods with a median income above the statewide median, the trade area HHI also exhibited a range – from $99.2K/year for Albertsons to $115.0K/year for Safeway.
The variance in median HHI by banner and state highlights the benefit of operating grocery banners that can attract a range of shoppers from all along the income scale. By offering shopping options that cater to shoppers of all kinds, Albertsons Companies can hope to maximize its market reach and attract a diverse array of consumers.
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Albertsons Companies has set up shop across the country and offers a wide range of shoppers multiple grocery experiences across regions and price points. Will its grocery banners continue to see elevated foot traffic into 2024?
Visit placer.ai to stay on top of the latest grocery developments.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
About the Mall Index: The Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
Shopping centers are making a comeback. Following an unusually cold January that impacted retail visit trends across the country, mall visits increased year-over-year (YoY) in February 2024 and rose even higher in March: Last month, traffic to Indoor Malls, Open-Air Shopping Centers, and Outlet Malls was up 9.7%, 10.1%, and 10.7% respectively, compared to March 2023.
The positive visitation trends along with the rising consumer sentiment numbers capping off the first quarter of 2024 bode well for retail in general and discretionary categories in particular – and may signal the end of the retail challenges that plagued much of 2022 and 2023.
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Comparing Q1 visits to malls in 2021, 2022, 2023, and 2024 to Q1 2019 further highlights the positive trajectory of the ongoing mall recovery. The data reveals that the pre-pandemic visit gap has been steadily narrowing over the past four years across all shopping center formats. And in Q1 2024, visits to Open-Air Shopping Centers even exceeded 2019 levels for the first time since the lockdowns – indicating that retail has not yet fully settled into a “new normal” and the post-COVID recovery story is still being written.
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But even as mall visit numbers may be returning to pre-pandemic levels, analyzing the visitor journey for malls in Q1 2019 and Q1 2023 – which looks at where mall visitors were directly before and after their mall visit – indicates that some mall-based shopping habits have shifted.
Between Q1 2019 and Q1 2024, the share of shoppers coming to a mall directly from home or returning home directly following the mall visit decreased. And during the same period, the share of mall visitors coming from or going to dining venues or other retail locations before or after a mall visit generally increased across mall formats. The change in visitor journey between 2019 and 2024 indicates that more consumers are now visiting malls as one of multiple stops within a larger outing.
The fact that consumers are still visiting malls, even if they are no longer treating shopping centers like a one-stop-shop can be seen as another testament of malls’ resilience: Despite the string of big-name retailers expanding off-mall in recent years, shoppers continue incorporating malls into their shopping and dining routines – even as they expand their outing to add stops to off-mall shopping or dining locations as well.
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Despite the years of mall apocalypse predictions, consumer behavior continues to showcase the central role that malls play in the U.S. retail landscape. And even as consumer habits change, top shopping centers have proven capable at adapting their offerings to current consumer appetites to maintain their relevance in 2024 and beyond.
For more data-driven retail insights, visit our blog at placer.ai.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
Is return-to-office picking up steam?
Last month, location intelligence indicated that the office recovery needle was starting to move once again. Whether due to stricter corporate mandates – especially in the finance sector – or to employees seeking to reap the rewards of in-person collaboration and mentoring, office activity appeared to be on an upswing.
But what’s happened since then? Has the momentum worn off, or is RTO still trending on the ground?
Hybrid work may be here to stay – but the situation on the ground remains very much in flux. Last month, office visits nationwide were just 32.7% below what they were in March 2019 (pre-pandemic). This represents a significant narrowing of the visit gap in relation to March 2022 and March 2023 – when visits were down 48.2% and 36.3%, respectively.
And comparing monthly visits to a March 2022 baseline shows that visits last month were among the highest they’ve been since COVID. Only August 2023 (which had two more working days than March) and October 2023 featured higher visitation rates.
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Drilling down into the data for eleven major cities nationwide shows that Miami and New York are holding firmly onto their regional RTO leads – with less than a 20% visit gap compared to pre-pandemic levels. And RTO appears likely to continue apace in both cities, driven by tech companies in Miami and finance firms in the Big Apple. Indeed, in Miami, visits to office buildings in March 2024 were the highest they’ve been in four years. Washington, D.C., Dallas, Atlanta, and Denver also outperformed the nationwide baseline compared to pre-COVID, while Chicago, Boston, Houston, Los Angeles, and San Francisco lagged behind.
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But despite bringing up the rear for overall post-COVID office recovery, San Francisco has been experiencing outsize YoY office visit growth for some time now. And in March 2024, the city continued to lead the regional YoY visit recovery pack – tied for first place with Washington, D.C.
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Given San Francisco’s stubbornly large post-COVID visit gap, it may come as no surprise that the city’s office vacancy rate is higher than it’s ever been. But demand for office space in San Francisco is back on the rise, leading market observers to conclude that bright times may be ahead for the local market.
San Francisco’s strong YoY office visit performance may be a reflection of this increased demand, providing another sign of good things to come in the Golden Gate city.
Remote work carries plenty of benefits, but a variety of factors – from Gen Z work-from-home fatigue to the better wages and opportunities available to on-site employees – are driving increased office attendance. And if March 2024 data is any indication, further shifts in the RTO/WFH balance may yet be in the cards.
For more data-driven return-to-office updates, follow Placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
