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Articles
Article
Short Visits Surge as Kroger Bets on Store-Based Fulfillment
Kroger’s Q3 2025 traffic climbed 1.8% year over year, with short visits up 5% as more shoppers embraced BOPIS and curbside pickup. The growth reflects rising digital engagement and aligns with Kroger’s shift toward store-based fulfillment and delivery partnerships to boost profitability.
Lila Margalit
Nov 28, 2025
3 minutes

BOPIS, Anyone?

During the quarter ending August 16, 2025, Kroger’s same-store sales (excl. fuel) rose 3.4% year over year, slightly outperforming the prior reporting period’s 3.2% increase. Behind that steady sales growth is a surge in digital engagement: E-commerce sales – including BOPIS (buy-online-pickup-in-store) – jumped 16.0%, building on an already impressive 15.0% increase the previous quarter.

This digital momentum is showing up in store traffic as well. Over the past several months, total visits to Kroger’s banners have grown modestly, between 0.4% and 3.3% year over year (YoY). But short visits (under ten minutes) have really accelerated, suggesting rising shopper appetite for curbside and in-store pickup – an especially promising sign for the grocery leader as it doubles down on digital profitability. Last week, Kroger announced the closure of several automated facilities and a pivot toward store-based fulfillment and third-party delivery partnerships. And with the increasing use of BOPIS, that strategy appears well-aligned with how many customers are already choosing to shop.

Zooming in on Kroger’s Leading Banners

Zooming in on Kroger’s individual brands reveals a similar trend. Short visits led the way across all major Kroger banners, from its namesake stores to Fred Meyer’s hypercenter format. At the same time, longer in-store visits also trended upward, showing that traditional in-store shopping remains resilient even as digital and pickup channels expand. 

And like many other retailers, all Kroger brands saw positive YoY visit growth in October. This renewed strength in a category like grocery that doesn’t typically feature major October promotions may signal improving consumer resilience heading into the holidays.

Momentum Into Q4

Foot traffic patterns highlight Kroger’s growing strength in balancing digital convenience with in-store engagement. And as the company refines its fulfillment model, its ability to efficiently serve customers across channels may prove to be a key competitive edge as Q4 wears on.

For more data-driven retail insights, follow Placer.ai/anchor

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.

Article
How Do Holiday Shopping Patterns Differ for Off-Price and Traditional Apparel?
Holiday visitation trends differ across apparel segments. Off-price retailers sustain strong, steady traffic from value-seeking shoppers, while traditional brands rely on milestone-driven bursts like Black Friday. Differences in dwell time and shopper mix show how each segment is capturing a unique share of the holiday wallet.
Lila Margalit
Nov 26, 2025
4 minutes

The holiday season is apparel’s time to shine. Steep seasonal markdowns draw budget-conscious consumers eager to save a few bucks on refreshing their wardrobes, while a wide array of gift options entices those hunting for that perfect sweater their sister would never buy for herself. 

But to make the most of this opportunity, retailers need to understand their shoppers. Who is driving holiday visit traffic to clothing stores – and what are they after?

Off-Price’s Slow Burn vs. Traditional Apparel’s Milestone Spikes

If last year is any indication, off-price brands will likely see a steady climb in visits from early November onward, fueled by continuous markdowns and the treasure-hunt appeal of new inventory. Traditional apparel retailers, by contrast, are more likely to see sharper, event-driven spikes – especially around key milestones like Black Friday.

Differing Dwell Times

The two apparel categories also differ in how shoppers spend their time once they’re in-store.

Traditional retailers see visit durations rise on Black Friday, as shoppers looking to restock their closets take time to browse and try on clothes. But during key December milestones like Super Saturday and the days leading up to Christmas, dwell times actually dip below average as shoppers focus on quick gift purchases rather than personal shopping.  

Off-price retailers, on the other hand, sustain longer dwell times throughout most of the season. This suggests that many off-price shoppers are combining gift buying with taking advantage of seasonal prices to purchase clothing for themselves and their families. Only on Christmas Eve do visit durations to off-price retailers fall below average, as shoppers make their final dash for stocking stuffers.

A Broader Mix of Shoppers 

Unsurprisingly, off-price retailers draw less affluent shoppers than traditional apparel chains. But during the holiday shopping season, both segments attract broader audiences than usual. Last December, the captured markets of both types of retailers included higher shares of middle- and lower-income consumers that may not typically splurge on new clothes – though as illustrated by the chart below, the shift was more pronounced for off-price retailers. 

The Bottom Line

While off-price retailers have seen stronger foot traffic trends this year, the holidays remain a critical period for both segments. And by understanding shifts in consumer behavior, retailers across apparel categories can better tailor their strategies to capture demand:

  • For off-price retailers, maintaining a steady cadence of deals and merchandise drops will help keep traffic strong through December – while selectively leaning into milestone events can complement their steady momentum. 
  • For traditional apparel chains, balancing key shopping days with smaller activations or targeted mid-season promotions can help sustain engagement between major events. Their shorter visits make convenience especially important – simplifying gift zones and promoting “grab-and-go” gift displays for time-pressed shoppers. 
  • For both segments, engaging even more effectively with value-conscious shoppers will be key to maximizing performance.

For more data-driven apparel insights check out Placer.ai’s free industry trends tool.

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.

Article
DICK's Sporting Goods Riding Positive Visit Trend into the Holidays
DICK’S Sporting Goods improved its YoY visit gap from -6.0% in Q1 to -2.6% in Q3 2025, with October visits up 2.2%. The retailer’s 5.0% YoY sales growth and expanding digital reach via Game Changer and House of Sport highlight strong holiday potential despite store closures.
Bracha Arnold
Nov 25, 2025
2 minutes

Visits to DICK’S Sporting Goods remained below 2024 levels through most of 2025, but the year-over-year (YoY) gap has narrowed – improving from -6.0% in Q1 to -2.6% in Q3. This YoY visit gap is partly due to store closures: Over the past year, DICK’s has closed several locations, leading to a drop in its total unit count. And monthly data points to renewed momentum for Q4 – October visits climbed 2.2% YoY, marking the company’s strongest performance of the year and a promising sign for the holiday season.

DICK’s solid positioning ahead of the holidays is also supported by recent sales results. For the quarter ending August 2nd, 2025, comparable sales rose 5.0% YoY, driven primarily by a 4.1% increase in average ticket size and supported by a 0.9% uptick in transactions – with e-commerce once again outpacing overall company performance. 

The retailer is also deepening its digital engagement through its Game Changer youth sports app, which last quarter reached 7.4 million unique active users. At the same time, DICK’S recent acquisition of Foot Locker opens new opportunities to drive in-person shopping growth, while its expanding House of Sport concept strengthens the brand’s experiential footprint. 

As the all-important holiday season approaches, will DICK’S continue to grow its foot traffic? Or will inflation fatigue keep shoppers at home?

Follow Placer.ai's data driven retail analyses to find out what lies ahead for DICK’S. 

Article
Dollar Tree and Dollar General Thrive Amid Inflation Fatigue
Despite weakened consumer sentiment, Dollar Tree and Dollar General continue to post strong visit and sales growth. Both chains are capitalizing on shoppers’ focus on value, with consistent quarterly gains and October momentum signaling sustained strength into the holidays.
Bracha Arnold
Nov 24, 2025
2 minutes

Consumer sentiment has fallen to historic lows as financial strain and inflation fatigue take their toll. Yet some retail categories continue to see steady visit growth, and dollar stores are among the standouts. 

We dove into the visit data for two major players in the space – Dollar Tree and Dollar General – to see how they are faring in 2025. 

Strong Quarterly Trends

Dollar Tree and Dollar General are entering the final quarter of the year on the tails of consistent, meaningful visit growth, with visits to both chains elevated every quarter from Q1 2024 onward. These results are consistent with both chains’ reporting, with Dollar Tree’s Q2 2025 net sales up 12.3% YoY, and comp sales rising 6.5%. Dollar General delivered similarly steady growth, with Q2 2025 net sales up 5.1% while same-store sales grew 2.8%. 

Monthly Visits Show October Uptick

Monthly visits, like quarterly trends, were elevated, with a notable uptick in October. Dollar Tree’s YoY visits climbed from -0.1% in September to 2.8% in October, while Dollar General’s rose from 4.4% to 6.0% over the same period, likely driven by Halloween shopping and early seasonal momentum ahead of the holidays.

Both brands continue to focus on expanding their fleets, signalling that both Dollar Tree and Dollar General are confident that their value propositions will continue to resonate with shoppers. 

Value Drives Visits

Dollar Tree and Dollar General continue to grow, propelled by consumers’ ongoing prioritization of value and affordability. As the holiday season approaches, both retailers seem well-positioned to capture increased traffic and spending from cost-conscious shoppers.

For the most up-to-date retail insights, check out Placer.ai’s free tools.

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.

Article
October 2025 Placer.ai Office Index: Continued Momentum
The October 2025 Placer.ai Office Index shows continued RTO momentum, with visits just 30.8% below 2019 levels. Miami and New York lead recovery, while San Francisco posts major YoY gains. Yet hybrid habits persist - Friday remains a quiet day, signaling an evolving workweek balance.
Lila Margalit
Nov 24, 2025
3 minutes

The world of work remains in flux as companies and employees keep redefining the new “normal”. On the one hand, hybrid work has become ubiquitous – and remote-driven concepts like “microshifting” are reshaping how we think about maximizing productivity. At the same time, growing awareness of co-location’s role in sustaining the social infrastructure that fuels innovation and success is prompting more companies to call employees back to the office. In 2025 alone, employers from Toyota to JP Morgan Chase, the Washington Post, Paramount/Skydance, and even the federal government joined the wave with five-day-a-week in-office mandates. 

But how are these countervailing currents playing out on the ground? Is office foot traffic reaching a plateau or is the return to office (RTO) still gaining momentum? 

Progress Still Underway

In October 2025, visits to Placer.ai’s Nationwide Office Index were 30.8% below October 2019 levels. While this represents a larger year-over-six-year (Yo6Y) visit gap than in September, it still signals meaningful progress: September 2025 included one extra working day compared to 2019, whereas October had one fewer. And when controlling for the number of business days, October actually saw 1.2% more traffic than September. 

Year over year (YoY), too, nationwide office visits grew 4.7% in October 2025 (see second graph below) – showing that even amid entrenched hybrid norms and ongoing pushback against in-person requirements, office visit numbers continue to trend steadily upwards. 

No Big Regional Surprises

Turning to regional RTO trends, Miami and New York continued to lead the post-pandemic recovery pack. In another sign of San Francisco’s emerging turnaround, the city once again outpaced Chicago for Yo6Y growth and recorded the fastest YoY visit growth of any analyzed city. Southern hubs Dallas and Houston also outperformed the nationwide Yo6Y benchmark of -30.8%, while Houston just slightly lagged at 34.9%.

Quiet Quitting on Fridays (Shhh….)

And in another indication of on-the-ground resistance to five-day mandates, location analytics suggests that employees really are quiet-quitting Fridays – at least when it comes to in-office work. Between January and October 2025, just 12.4% of weekday visits to office buildings took place on Fridays, compared to 24.3% on Tuesdays, 23.7% on Wednesdays, and 21.8% on Thursdays. 

The extent of the phenomenon varies by market – employees were most likely to make the end-of-week trek to the office in Miami and Dallas and least likely to do so in Boston and Chicago – though no analyzed city saw a share of Friday visits above 15.0%. And despite New York City’s strong overall RTO, the Big Apple trailed the national baseline in Friday attendance. 

The Push and Pull of the Post-Pandemic Workplace

October 2025’s Office Index data shows that the RTO story is still far from settled. Hybrid habits remain deeply ingrained, yet steady progress suggests a gradual rebalancing between flexibility and presence – one that will continue to shape the workplace landscape in the months ahead.

For more data-driven office visit insights, follow Placer.ai/anchor.

Article
Department Stores Ahead of the Holidays 
Following uneven Q3 results, department stores rebounded in October 2025. Bloomingdale’s led gains, and key shopping days like Black Friday promise to deliver another lift as the holiday season approaches.
Bracha Arnold
Nov 20, 2025
4 minutes

Retailers nationwide are entering a holiday season defined by tight budgets. Still, demand persists, and consumers are juggling inflation fatigue with a willingness to splurge selectively. Department stores – historically strong holiday performers – are navigating uneven results, with some brands showing surprising strength, while others face continued headwinds.

2024 Trends Persist

Department store visits in Q3 2025 remained mostly below last year’s level, although performance varied by brand – Bloomingdale’s (5.4%), Nordstrom (2.0%) and Dillard’s (0.3%) posting YoY visit growth while other major department store chains saw visit declines.

An October Turnaround

While Q3 2025 saw broad visit declines, October offered meaningful room for optimism ahead of what is sure to be a closely-watched holiday shopping season. 

Visits improved across the board, with all but three analyzed chains experiencing YoY visit growth. While successful early holiday promotions likely played a role, much of the momentum reflects retailers’ refreshed campaigns and in-store strategies – a sign that their efforts to reenergize foot traffic are paying off.

Bloomingdale’s has leaned into its luxury positioning with high-impact experiential campaigns like its “Just Imagine” activation and new personalization initiatives, while Nordstrom has strengthened its omnichannel experience while tapping into AI-powered capabilities to predict demand. And both brands effectively balance an appeal to affluent customer segments less acutely affected by inflation with the broad reach necessary to support frequent visitation.

Key Shopping Days Still Move the Needle

Despite recent challenges, mid-tier department stores are the ones that shine most during the holidays – and as the holiday season approaches, last year’s trends offer insight into what to expect in 2025. 

In 2024, JCPenney and Belk posted the largest visit spikes during key holiday shopping days. Black Friday gains were especially pronounced, though Super Saturday also delivered substantial lifts. Macy’s visit boosts came in third – likely reflecting its enduring holiday association, from flagship displays and Santa tours to national promotions that keep the brand top-of-mind.

These peaks highlight just how important the holiday season is for mid-tier department stores, while also revealing opportunities for the rest of the year: Targeted promotions, limited-time offers, and event-driven campaigns can still draw major in-store surges, even outside traditional holiday periods. And should typical trends hold, 2025’s fast-approaching holiday season will provide a welcome boost across the board for all brands.

Holiday Success Within Reach for Mid-Tier Department Stores

While October’s momentum offers room for optimism, the broader foot traffic declines seen in Q3 underscore the challenges department stores face amid a bifurcated retail landscape increasingly split between luxury and off-price competitors. Still, holiday season success remains within reach – particularly for brands like Bloomingdale’s and Nordstrom willing to rework existing strategies and adapt to reach ever more discerning shoppers.

For the latest data-driven department store trends, check out Placer.ai’s free tools.

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.

Reports
INSIDER
Report
Emerging Trends for CRE in 2025
This Placer Snapshot examines the evolution of key industries impacting commercial real estate. We explore the shifting dynamics of office visits, the recovery of shopping centers, and population growth patterns across the United States in 2025.
August 28, 2025
INSIDER
Report
A New Era for Retail Giants: Who’s Winning in 2025?
Find out how the Dollar General, Dollar Tree, and Costco's hyper growth have changed the retail landscape and see how Walmart and Target can stay competitive in today's value-driven market.
August 21, 2025

Key Takeaways:

1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape. 

2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.

3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.

4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.

5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.

6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.

Shifting Retail Dynamics

Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.

This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape. 

The New Competitive Landscape

Dollar General, Dollar Tree, and Costco's Hypergrowth Since 2019 

In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores. 

This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.

Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.

The Role of Each Retail Giant in the Wider Retail Ecosystem

Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping. 

Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart. 

By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco. 

Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.

As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.

Cross-Shopping on the Rise Despite Visit Share Shuffle

Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.

This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.

Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.

But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.

The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition. 

Competition For Visit Frequency in a Fragmented Retail Landscape 

Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between  January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks. 

But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.

Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers. 

Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its  already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall. 

Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.

The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants. 

The Path Forward

The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top. 

INSIDER
Report
LA vs SF: Divergent Office Recovery Paths
See the data on Los Angeles and San Francisco's divergent office recovery paths and understand why Century City is emerging as LA's standout submarket for CRE professionals.
Placer Research
August 4, 2025
6 minutes

Key Takeaways: 

1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.

2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.

3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.

4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.

5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.

LA and SF Office Markets Post-Pandemic Divergeance

While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.

Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.

LA is Falling Behind on RTO 

LA Recovery Lags as SF RTO Stabilizes

Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively. 

While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.

Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.

Decline in Out-of-Market Commuters 

The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.

However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.

Unlike in SF, LA Office Visit Growth Doesn't Offset Visitor Decline

Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors. 

But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.  

In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.

Century City is a Pocket of RTO Strength

While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels. 

According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.


The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.

Century City Attracts Younger, More Affluent Employees

Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers. 

Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".

This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.

The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.

Premium Locations Pull Ahead as Office Market Polarizes

As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.

Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era. 

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