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Mall visit trends improved slightly in July 2025. Indoor mall traffic grew 1.3% year-over-year, reversing June's visit declines. This growth highlights indoor malls' rebound and suggests that enclosed shopping centers continue to attract consumers seeking climate-controlled comfort during peak summer heat.
Meanwhile, open-air shopping centers and outlet malls narrowed their visit gaps, with visits to open-air shopping centers almost on par with July 2024 levels and visits to outlet malls just 2.1% lower than this time last year.
Diving into the weekly data reveals a more complex picture. While mid-July visits were generally up relative to 2024 – perhaps boosted by the various July sales events – traffic across all three formats softened towards the end of the month. This may suggest that these major promotional events may be pulling demand forward rather than generating sustained, incremental traffic and highlights the challenge of converting a promotional 'sugar rush' into lasting momentum.
Boise Towne Square significantly outpaced the broader Placer.ai Indoor Mall Index in July, posting 12.2% year-over-year growth versus the national average of 1.3% – extending the Idaho mall's exceptional performance streak throughout 2025. And remarkably, Boise Towne Square has also consistently surpassed its pre-pandemic visit level every month of 2025 so far.
While multiple factors likely contribute to this strength, a major traffic driver has been the new In-N-Out location that opened in the mall in late October 2024. Since the opening, visits to Boise Towne Square have steadily increased, and other tenants – including other dining establishments – have also benefited from sustained visit improvements across the entire mall.
This demonstrates the powerful halo effect that a high-draw non-traditional anchor tenant can create for an entire shopping center.
To check out retail foot traffic trends for yourself, try Placer.ai's free industry trends tool.
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Despite persistent economic uncertainty, the retail sector continues to show signs of stability, though not without caveats. Store closures have put pressure on vacancies, while new construction remains limited. Yet, leasing momentum has persisted in prime locations, supported by resilient consumer demand and evolving tenant strategies. In this report, we explore the key takeaways across retail fundamentals and shifting consumer behavior, using foot traffic trends to illuminate where the market is headed next.
Overall consumer foot traffic was up year-over-year in the first half of 2025, pointing to the resilience of the U.S. consumer and the continued demand for brick-and-mortar channels. Car wash services received the most significant visit spike, followed by theaters, music venues, and attractions. However, out-of-home entertainment still has a way to go before reaching pre-COVID visit levels. Traffic to fitness chains also increased, an impressive accomplishment given the category's multi-year growth streak.
Meanwhile, visits lagged for discretionary categories, especially those carrying larger-ticket items, such as home improvement retailers and electronics stores. Traffic to gas stations and C-stores was also below 2024, perhaps due to the recent dip in domestic travel.
Source: Colliers, Placer.ai
Analyzing the top 10 chains from the Placer 100 Retail and Dining Index with the most significant YoY growth in visits per venue in H1 2025 highlights consumers' current preference for affordable brands. Chili's took the top spot – its ongoing value promotions are still resonating with diners and driving traffic to the chain in 2025. Crunch Fitness, Ollie's Bargain Outlet, and HomeGoods – each known for their affordability– also made the top 10 list.
Several chains catering to mid- and high-income consumers – including Nordstrom, Staples, LA Fitness, and Barnes & Noble – experienced significant growth in visits per venue. This suggests that while value matters, brands don't need the lowest prices to win customers. Consumers want confidence that they're getting their money's worth. Brands that effectively communicate their value proposition can thrive, no matter the final price point.
Source: Colliers, Placer.ai
The first half of 2025 painted a mixed picture for retail real estate. While well-located centers continued to see solid leasing activity and rent stability, a surge in store closures placed an upward pressure on vacancies across lower-tier assets. New construction remains muted amid high borrowing costs, with most developers focusing on repositioning existing spaces. Absorption and leasing activity reflected the broader theme of bifurcation—strong demand for value-driven and experiential retail on one end, and lingering weakness in legacy retail formats.
Despite ongoing macroeconomic noise – from inflationary pressures to tariff uncertainty – U.S. retail sales posted steady year-over-year growth across the first half of 2025.
Source: Colliers, Census Bureau
One of the most overlooked trends this year is who is driving the spending. A recent Fed working paper highlighted that when using granular, self-reported income data, the narrative shifts dramatically: much of the consumer "resilience" is being propped up by high-income households, while middle- and lower-income groups are pulling back. Retailers that cater to affluent demographics or can flex their value proposition are faring better than those stuck in the middle.
Retailers should note that underlying volume growth, which strips out inflation and tariff-influenced buying, has been consistently weaker than top-line figures suggest. Analysts warn that this could foreshadow softer performance in the second half of 2025, especially as inflation, interest rates, and tariff impacts start to ripple more clearly through the supply chain.
Looking ahead to the second half of 2025, the retail sector is expected to remain stable but face growing macroeconomic pressures. Vacancy rates should hold steady, supported by a sharp 45% drop in new construction, though closures in freestanding formats (like pharmacies and discount stores) may cause localized upticks. Asking rents are projected to rise by about 2%, driven by limited supply and steady tenant demand. While net absorption may ease slightly, it is expected to remain positive across malls and open-air centers. Store-based retail sales are forecast to grow 1.5% in 2025, maintaining a 76% share of total retail sales. However, elevated inflation could weigh on consumer volume growth and leasing momentum in more price-sensitive segments.
For more data-driven insights, visit placer.ai/anchor.
At Colliers, we’re proud to partner with Placer.ai, an industry-leading foot traffic analytics platform, to deliver more profound insights into the evolving retail landscape. As enterprise users of the tool, we’ve combined location intelligence with market fundamentals to uncover the trends shaping retail real estate in the first half of 2025.
Xiao Long Bao, or soup dumplings, have long been a staple at Chinese restaurants. Kids’ faces would light up as the bamboo steamer was uncovered and the big question swirled around how to eat it: take a small nibble and slowly savor the soup first or let it cool and eat in one big bite? Both options were enormously satisfying, and now the cat is out of the bag and xiao long bao have taken the world by storm.
Din Tai Fung began selling dumplings in 1978 in Taipei, Taiwan. Over the years, one of the Hong Kong branches has become a 5-time Michelin Star winner, and the chain has now expanded to 13 countries with 180 locations around the world. A recent Restaurant Business Online article revealed that “Din Tai Fung’s per-restaurant average of $27.4 million is nearly two times higher than the next closest brand, an astounding feat for a casual-dining chain.” The next 4 highest AUV restaurants are all steakhouses. The article continues with saying that “to generate unit volumes of that magnitude, a restaurant generally has to do three things: It has to be big, customers have to spend a decent amount, and it has to be busy. Din Tai Fung checks all three of those boxes.”
Go to any Din Tai Fung and you will often see lines snaking out the door, even in between meal times, like at 2pm. Their enormous popularity also has a great upside for the malls in which they reside. There’s a wait? No problem, one can shop while waiting to be called.
In the past year, malls with a Din Tai Fung consistently outperformed the indoor mall and open-air lifestyle center index. Even in some months where mall traffic was down year-over-year, the malls with a Din Tai Fung were often positive.
There are two likely explanations for these trends: 1) that Din Tai Fung is simply good at choosing its locations, placing its restaurants in centers that are already bustling and with an audience or trade area receptive to its offering, or 2) that Din Tai Fung is helping to drive this mall traffic. It may also be a bit of both, with a symbiotic relationship occurring.
Analyzing a location that has had a recent Din Tai Fung opening, namely Santa Monica Place in Southern California reveals that the addition of the restaurant also helps boost dwell time and evening visits.
This makes sense, as the opening of large restaurants in a shopping center increases one of the “occasions” for visiting, namely dinner. In particular, the timeframe after 7 PM has also expanded in popularity. Concurrently, dwell time at the mall has risen with the opening of this new restaurant, from an average of 45 minutes to now 58 minutes.
Din Tai Fung’s first US location was on Baldwin Ave in Arcadia, CA which opened in 2000. Before its worldwide expansion, it was already a local San Gabriel Valley gem. Looking at Placer data for this stand-alone restaurant in an outdoor center, we see that it was already showing signs of greater visits per square foot than many other peer establishments in the neighborhood, including other Chinese restaurants. After flying a bit under the radar for over a dozen years, a flagship restaurant opened at Santa Anita mall across the way in 2016. The original Arcadia location eventually closed in late July 2020, but since then many others have popped open all over the US.
Din Tai Fung has many things going for it, particularly as Asian food and culture has been exploding in popularity in the United States. One San Francisco Chronicle article talks about how two SF malls, Japantown and Stonestown Galleria, are defying the mall doom loop by “capturing the zeitgeist by offering unique Japanese, Korean, and Chinese pop culture.” In addition to providing tasty food, Din Tai Fung is also in the unique position of featuring a lot of shareables at affordable price points.
While steak dinners might be more for business or special occasion meals, Din Tai Fung is elevated enough to be a treat, but a lesser hit on the wallet. As dining becomes more experiential, diners enjoy being able to try a variety of main and side dishes. Locations allow you to peek in on the action, with the chefs painstakingly pleating the soup dumplings to exacting proportions of 18 folds and 21 grams. As someone who has been frequenting Din Tai Fung since its first US location opened as a stand-alone restaurant in Arcadia, as well as 11 of the US locations and the original in Taiwan, the company also maintains extremely high standards and consistent execution.
Ultimately, Din Tai Fung's success suggests that a combination of operational excellence and experiential dining can create a destination brand that elevates the entire ecosystem around it.
For more data-driven insights, visit placer.ai/anchor.
Following a period of caution in May and June, U.S. industrial manufacturing facilities saw a significant surge of activity in July 2025. As we've noted previously, many manufacturers experienced an increase in visits during March and April to build inventory ahead of initial tariff implementation dates, followed by a normalization period in May and June as businesses adopted a "wait-and-see" approach. However, with the hard deadline of August 1st for new, widespread tariffs, July was marked by a dramatic uptick in visits from both employees and logistics partners as companies made a last-ditch effort to maximize output and shipments.
This flurry of activity was particularly intense in highly interconnected sectors like auto manufacturing, industrial machinery, and metals processing, all of which are vulnerable to tariffs on imported raw materials and components. Metals processing plants, for example, ramped up operations to convert as much raw steel and aluminum as possible before their costs increased. In turn, auto and industrial machinery manufacturers accelerated their own production lines, pulling in vast quantities of both processed metals and specialized foreign parts to build up inventory before the new duties could disrupt their supply chains.
This final pre-tariff rush was evident in our data: the increase in employee visits to factories signaled that production lines were running at high capacity, while a sharp rise in visits from logistics partners – like truckers and other carriers – indicated a massive push to move finished goods and components through the supply chain before the August 1st implementation date.
For more data-driven consumer insights, visit placer.ai/anchor.
In a challenging macroeconomic environment, full-service restaurants (FSRs) face mounting pressure to attract and retain diners. Recent foot traffic data underscores a growing divide among top FSR players:
Brinker International (EAT), parent to Chili’s Grill & Bar and Maggiano’s Little Italy, continued its winning streak with double-digit YoY visit growth in Q2.
Texas Roadhouse’s portfolio (TXRH), featuring its flagship steakhouse, Bubba-33, and Jaggers, saw moderate (+4.1%) YoY overall visit gains and slightly increased same-store visits, reflecting steady performance at existing sites amid ongoing expansion.
Bloomin’ Brands (Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill, and Fleming's Prime Steakhouse & Wine Bar) experienced YoY foot traffic declines. While Bloomin’ narrowed its YoY visit gap in Q2, it remains squeezed between the aggressive value messaging of chains like Chili’s and the focused execution of competitors like Texas Roadhouse.
What lies behind Chili’s and Texas Roadhouse’s standout success in 2025?
Chili’s visits began to surge in Q2 2024 – the result of a turnaround plan executed by CEO Kevin Hochman after he took the helm in 2022. By reducing and refining the menu, boosting efficiency, and focusing on craveable yet affordable dishes, Chili’s cut costs and funneled the savings into compelling promotions. The company also worked to make its brand more fun and buzzworthy, setting the stage for viral TikTok moments amplified by well-coordinated influencer campaigns. Meanwhile, menu innovations – most notably the Big Smash Burger, added to the company’s “3 for Me” value menu in April 2024 – drove a lasting traffic boost that persisted into 2025 as the chain continued updating its value meal.
Texas Roadhouse, by contrast, has pursued steady expansion over the past several years. Like Chili’s, it relies on a focused, core menu to maintain quality and efficiency, but unlike Chili’s it rarely changes up its offerings, sticking instead to consistently excelling at what it does best. The steakhouse chain also famously forgoes nationwide advertising in favor of local engagement and a strong reputation for everyday value. Although per-location visit growth at Texas Roadhouse softened slightly in early 2025 – perhaps reflecting heightened consumer attention to limited-time offers and special promotions – the steakhouse continues to grow its footprint while limiting cannibalization.
Despite following different paths to growth, Chili’s and Texas Roadhouse have both made focused menus a core tenet of their strategies. And with menu simplification proving effective in today’s crowded market, it is no surprise that Bloomin’ Brands has recently outlined its own plans to cut costs and boost consistency by trimming menus – particularly at Outback Steakhouse.
Ultimately, foot traffic translates into market share, and both Chili’s and Texas Roadhouse have grown their portions of the overall FSR visit pie. While Texas Roadhouse has steadily augmented its reach over several years, Chili’s saw a sharp surge in H1 2025, propelled by its aggressive value-driven initiatives.
The varied performances of Brinker, Texas Roadhouse, and Bloomin’ Brands underscore the critical need for a clear, disciplined strategy in today’s competitive casual dining sector. And Chili's and Texas Roadhouse’s successes demonstrate how menu simplicity and operational efficiency can fuel distinct avenues to success.
As these brands head into the second half of 2025, several questions loom large for executives and investors:
The coming months will test whether Chili’s and Texas Roadhouse can maintain their winning formulas – and whether Bloomin’ Brands can course-correct through targeted menu reductions and promotional recalibrations.
For more data-driven dining insights, visit placer.ai/anchor.
Health and wellness continue to be a major priority for most Americans, and the fitness industry continues to reap the benefits. This segment has ample room for all kinds of gym-goers, from luxury athletic chains like Life Time to more accessible and affordable options like Planet Fitness. We took a look at visitation patterns to these two chains in Q2 2025 to understand their recent performance
Upscale gym chain Life Time has evolved into a wellness powerhouse over the years, offering its members access to fitness classes, luxury amenities, and even co-working and residential spaces.
Though the chain experienced impressive visit growth in 2024, YoY visits slowed slightly in 2025 – perhaps owing in part to the difficult comparison to a particularly strong 2024. Still, visit gaps were fairly minimal – Q2 2025 visits were just -0.6% lower than in Q2 2024, and average visits per location were just -1.5% lower year-over-year.
And while visits may have moderated somewhat in the first half of the year, Life Time seems confident about its market position, with several new locations in the pipeline for 2025 and 2026.
While Life Time caters to gym-goers looking for a luxury wellness experience, Planet Fitness offers easily accessible, judgment-free fitness zones that welcomes all kinds of gym-goers. This model, characterized by its low monthly fees and basic amenities, aims to appeal to a broad consumer base.
And foot traffic trends suggest that this model is not just working, it’s thriving: YoY visits were elevated by 10.1% in Q2 2025, and average visits per location grew by 6.2% in the same period. This growth comes on the heels of its elevated visits throughout H2 2024 – a promising sign for the chain as it begins a major expansion push.
A closer look at visit data highlights that visit frequency at Life Time is consistently higher than at Planet Fitness. Throughout 2025, visitors to Planet Fitness visited an average of 4.1 to 4.4 times a month, while visitors to Life Time visit an average of 5.7 to 6.2 times a month.
This reflects the two brands’ different models: Life Time aims to be a true one-stop-shop for wellness, combining co-working spaces and residential living with its fitness offerings, elements that encourage members to visit more frequently. Meanwhile, Planet Fitness’s focus on affordability and a straightforward gym-going experience attracts budget-conscious gym-goers whose visits, while slightly less frequent, align with their demand for simple, convenient fitness.
Life Time and Planet Fitness occupy two very different ends of the fitness and wellness spectrum – and both are proving that there’s room for variety in the gym segment.
How might the second half of the year look for these two chains?
Visit Placer.ai/anchor for the latest data-driven fitness insights.
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
