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The 2026 FIFA World Cup is already reshaping foot traffic across the country - filling stadiums, lifting restaurant traffic near host venues, and drawing fans to watch parties and festivals. But one of the tournament's clearest retail beneficiaries may be its most visible sponsor: adidas, supplier of the official Trionda match ball and kit provider to national teams from Mexico to Argentina.
Heading into the spring, adidas stores were fighting an uphill battle - weekly visits ran below 2025 levels for most of April, bottoming out at -20.5% YoY the week of April 13th. Traffic gradually stabilized through May, and then the World Cup arrived.
During the week of June 8th – which included the tournament’s June 11th kickoff and the USMNT’s 4-1 opening win over Paraguay at SoFi Stadium – adidas store visits climbed 14.3% YoY. Momentum then accelerated the following week, the first full week of group-stage play, when the USMNT defeated Australia in Seattle and adidas visits surged 44.7% above the same week last year.
Father’s Day, which fell on June 21st this year, may have contributed to that jump, since the comparison week in 2025 began the day after Father’s Day. But the magnitude of the spike, along with its staying power in subsequent weeks, suggests that tournament-driven excitement was the main driver.
Big temporary visit spikes often fade fast – but this one hasn’t. During the weeks of June 22nd and June 29th, visits remained elevated more than 20% YoY – suggesting that the tournament is driving a sustained shift in demand, not just a burst of opening-week excitement.
The World Cup's foot traffic ripple effects extend well beyond the stadiums - into dining, retail, and beyond. And while global sponsorships are usually measured in impressions, location intelligence makes them measurable in visits. For adidas, supplying the match ball and outfitting some of the tournament's biggest teams moved fans into stores, week after week. With knockout rounds running through the July 19th final, the three stripes may not be done running up the score.
For more data-driven retail insights, visit placer.ai/anchor.
Coffee shops remain one of dining’s most dependable bright spots, as consumers continue to splurge on affordable indulgences even while cutting back on pricier outings. In H1 2026, coffee visits were up 4.1% year over year (YoY), even as overall dining traffic fell 0.4%. But in some metros, the caffeine rush was running much stronger.
This month's Placer 5 highlights the nation’s top five major coffee markets – metro areas that logged upwards of 10 million coffee shop visits in H1 2026, where coffee shops saw the most YoY visit growth. Each one is thriving for its own reasons, and together they show that there are many ways to win at coffee.
For many of these metros, coffee visit growth was driven at least in part by fleet expansion. But in all five markets, average visits per coffee shop also rose YoY, suggesting that existing venues are also drawing bigger crowds.
Still, each metro brews its own story.
In inland California’s Riverside and Bakersfield, the surges were powered primarily by Starbucks and Dutch Bros, with Bakersfield – the only analyzed metro without an increase in major coffee chain locations in H1 – seeing traffic at existing coffee shops rise significantly even as the overall store count edged down.
In Indianapolis and Kansas City, meanwhile, coffee visits were propelled in part by the drive-thru coffee wave sweeping the middle of the country – a format with so much momentum that Technomic’s 2026 America’s Favorite Chains ranking featured three drive-thru coffee brands in its top 10 for the first time ever. Alongside new Dutch Bros locations, fast-growing 7 Brew also expanded its footprint in both metros. Their car-friendly layouts make Indianapolis and Kansas City natural magnets for the format – and with per-location visits still climbing, the new stands appear to be filling up as fast as they open.
Orlando, for its part, appears to be riding a more general demand wave. The metro's population grew 1.29% between July 2024 and July 2025 – well ahead of the 0.52% national average – while record tourist visits kept vacation mornings busy. More residents and more visitors translate directly into more lattes – and several major chains added stores to keep pace.
Tourism and population growth in Orlando, a drive-thru boom in the heartland, and steady strength in inland California – the standout coffee metros of 2026 each found their own path to growth. And it's worth noting that all five sit far from Stars Hollow of Gilmore Girls’ fame: the Northeast may claim the diner-counter coffee mystique, but the caffeine craze is a truly national affair.
The result is a coffee category that remains highly adaptable. Whether fueled by convenience, expansion, tourism, or loyal daily routines, America's coffee shop segment continues to find new ways to keep visits percolating.
Over the past two decades, Boston's Seaport has undergone a remarkable transformation – evolving from an underutilized stretch of waterfront into one of the city's most vibrant mixed-use destinations. The story of Seaport highlights a critical lesson in real estate development: What you build matters, but creating reasons for people to visit, linger, and return matters just as much.
Using AI-powered location intelligence, we explored Seaport's recent growth and the role of community programming, experiential retail, and other placemaking initiatives in making it one of Boston's premier retail corridors.
Experiences and community have been central to Boston Seaport’s historic revitalization. In the late 2010s, mixed-use development and entertainment anchors helped to establish Seaport as a leisure-time destination, while initiatives like Snowport, Seaport Sweat, and The Current emphasized neighborhood programming and experiential concepts. During this period, visitation consistently peaked in the summer, which remained the corridor’s primary traffic driver.
And although visits to the corridor fell sharply at the onset of the pandemic, Seaport continued to invest in public spaces. When social gatherings resumed, new mixed-use projects like Harbor Way, The Superette, and The Paseo helped to reinforce Seaport as an experience-driven destination and fuel the neighborhood’s foot traffic rebound.
Since then, expanded seasonal programming has diversified visitation beyond the summer months. The launch of The Holiday Market in 2021 complemented the already popular Snowport activation, creating a new seasonal traffic peak. Since its introduction, December has consistently generated a significant surge in visitation – a pattern that was largely absent before the pandemic.
Still, summer remains Seaport’s peak season, with the fair-weather appeal of its outdoor spaces becoming the backdrop for community and engagement. Seaport’s summer programming continues to expand, and with it, foot traffic to the corridor, which has risen nearly every year since COVID, exceeding pre-pandemic levels in the summer of 2025 and again in May and June 2026. And with new social venues, America 250 events, and World Cup action taking place in Boston and within the Seaport corridor, the stage is set for another robust summer season.
While some of Seaport's visitation growth can be attributed to the neighborhood's continued real estate development, a closer look at visitor dwell times provides further evidence that foot traffic is being driven by deeper engagement, not just new construction.
Extended visits consistently account for a significant share of Seaport’s overall traffic. Between January and June 2026, out-of-market visits lasting more than 150 minutes (excluding local employees) represented 39.7% of total visits to the corridor, up from 38.4% in 2025. And over the past six months, visits exceeding 150 minutes consistently outperformed overall visits year-over-year (YoY) – suggesting that visitors are becoming more engaged with the area's retail, dining, and public spaces.
Extended visits and increasing foot traffic aren't the only indicators of Seaport's upward trajectory. Audience segmentation suggests that the corridor’s experiential recreation and retail are helping to attract an affluent consumer base – a valuable cohort in today's bifurcated economic environment.
Location intelligence combined with the STI: PopStats dataset reveals that the Seaport retail corridor attracts a relatively affluent audience, with a trade area median household income (HHI) of $131.3K over the past six months, compared to $124.8K for the Boston-Cambridge-Newton, MA-NH CBSA overall. But concepts such as Ballers – a new padel and pickleball venue with social events – and The Current, a seasonal retail pop-up along Seaport's main pedestrian thoroughfare, draw even more affluent audiences. The captured market median HHIs for these venues were $143.6K and $144.1K, respectively.
Further analysis using the Spatial.ai: PersonaLive dataset suggests that Ballers and The Current attract distinct mixes of affluent consumers. The Current attracts a substantially larger share of Ultra Wealthy Families (24.5%) than either Ballers (17.5%) or the Seaport retail corridor overall (19.4%). Meanwhile, Ballers over-indexes for Educated Urbanites – affluent young professionals living in dense urban areas – relative to both The Current and the broader corridor. This suggests that Seaport's growing mix of experiential concepts is deepening the corridor's appeal across multiple affluent audience segments.
For retail corridors, creating reasons to visit is just as important as creating places to shop.
Boston's Seaport illustrates how placemaking extends beyond development itself. While new retail, dining, and mixed-use projects have reshaped the neighborhood, the data suggests that ongoing investments in programming, public spaces, and experiential concepts have helped transform the corridor into a destination for community engagement.
As Seaport prepares for another busy summer, pairing physical development with curated experiences is likely to sustain the corridor's momentum.
For more insights, visit Placer.ai/anchor.
Spoiler Alert – one of the key pieces of our look back on Q3 will be a focus on those who benefitted from World Cup visitation.
But soccer’s quadrennial – yup, it’s a word, I looked it up – kicked off in June, and brands like Chipotle got into the action. The chain's Buy One Get One (BOGO) free campaign on June 11th drove the highest visit count for the entire year, surpassing a former BOGO-driven peak in March. The lesson? Value works, but value plus a buzzy reason to visit works even better.
It does feel like every time the wider home improvement sector is poised to have a breakout period, something happens to dampen the potential. In 2025, just as visits were starting to rise, momentum stalled as consumers faced with the threat of tariffs looked to offset the risk of rising prices by deferring certain purchases. And it happened in the middle of the segment’s seasonal peak.
In 2026, it was rising gas prices – again during the segment’s most highly trafficked period. Year-over-year visits for the sector went from up 3.6% on average for January and February, to being up just 0.4% on average for March, April and May year over year. The same was seen for the sector’s leaders with Home Depot going from average monthly visit increases of 2.7% in January and February to a decline of 0.2% in March and May, and Lowe’s going from 3.0% to up just 0.7% during those same periods.
The takeaway? The home improvement sector – and leaders Home Depot and Lowe’s – are probably in a better position than they are showing. A little bit of luck – or just the removal of bad timing – seems to be all that stands in the way of significant and ongoing visit growth. Just another reason why the segment and these chains in particular are high on our watch list for the second half of 2026.
Many pontificated about why the rising retail leader would make a move on Everlane, pointing to the lift received from tapping into a socially conscious retail brand. And while this is very likely a piece of the puzzle, there are elements that should not be overlooked.
Not only does Everlane offer the positive brand lift associated with a player committed to certain values, it also offers more access to key markets and audiences – in this case young, high earning urban shoppers and wealthy families, among others. Shein – via a range of pop up experiments – has already displayed an understanding of the value of physical spaces and the benefits that come from offline touchpoints, especially with the aim of user acquisition. With Everlane, they leverage these touchpoints to bring customers – existing and potential – into an even larger world of apparel options.
And the user acquisition piece is key. The use of spaces as an entry point into the wider Shein ecosystem will offer massive long term potential.
One of the more fascinating data points of the year thus far was the incredible correlation between rising gas prices and visits to membership clubs – Costco, BJ’s Wholesale, Sam’s Club – gas locations.
The takeaway here is absolutely clear – when prices rise these locations are trusted by customers to provide the best possible value. But the really important takeaway is that these ‘shorter term’ swings have significant and long term impacts for these retailers. During the pandemic we saw that visits to locations like these don’t just provide a quick win, they indicate a likelihood that these visitors will now be making membership club locations a larger and ongoing part of their retail patterns.
Providing value amid surging gas prices is just another example of an opportunity these leaders are taking to create a win for customers – something they have proven uniquely capable of turning into long term loyalty.
Super Mario launched at the very tail end of Q1, but it was the first signal of the huge potential movie theatre traffic would have in 2026. Obviously, the peak summer months of July and August will carry a huge amount of weight in this conversation, but the spikes driven by Toy Story 5 and others in Q2 were the necessary ‘next signal’ that the run of blockbusters scheduled for this year could drive big visits.
The other area to track here is who else benefits. We’ve talked a lot about limited time offers - especially those tied to movie releases or other anchors that create urgency. And with so many movies coming, and so many of these having significant retail and dining tie-ins, the wider impact could be even larger.
Every year we gather in Las Vegas for a pulse check on the state of retail real estate. And 2026 continued a trend of clear and significant confidence that the positioning of physical stores and dining locations is in a very strong place.
The big question is now less about how rosy or bleak the segment’s future is, but which players will take advantage of the current state of strength to future proof their portfolios by taking calculated risks on how to up level shopping centers and the retail spaces within them.
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The return-to-office (RTO) wars are grinding on. Mandates are expanding across the private and public sectors, and employers are getting more serious about enforcement. But even as the share of Fortune 100 companies requiring full-time in-person work has climbed to 55%, employees continue to push back in ways both visible and subtle – from protests and petitions to "hushed hybrid" workarounds and coffee badging – quiet quitting's caffeinated cousin.
So where does actual attendance stand? We dove into the data to find out.
Nationwide office visits in June 2026 jumped 8.5% year over year (YoY) and stood 21.0% below June 2019 levels. But June 2026 also came with a calendar assist: The month had 21 working days, compared to 20 in both June 2025 and June 2019. And Juneteenth fell on a Friday this year, rather than a Thursday as in 2025 – meaning the holiday landed on what is typically the week’s quietest office day, likely blunting its drag on attendance.
On a per-working-day basis, office visits rose a more modest 3.3% YoY, continuing the slow but stubborn climb the index has traced for the past several months. Still, even when normalizing for business days, June emerged as the single busiest in-office month since COVID began in March 2020.
Nationwide Office Index, June 2026
| Total Visits | Avg. Visits Per Working Day |
|---|---|
|
Compared to June 2019
Pre-pandemic
▼21.0%
|
Compared to June 2019
Pre-pandemic
▼24.8%
|
|
Compared to June 2025
Year over year
▲8.5%
|
Compared to June 2025
Year over year
▲3.3%
|
Click a key in the legend below to show or hide either line.
Market-level data shows that many analyzed metros – including Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, and Miami – reached new post-pandemic office attendance highs in June after adjusting for the number of working days. But Miami was the clear June RTO winner, with office visits surpassing 2019 levels. Critically, this is still an estimation, and it remains to be seen how Miami’s recovery will continue to play out over the long term. Still, the obvious takeaway is that the Florida hub – which has also seen the lowest vacancy rate of any major U.S. office market in recent months – is in an especially strong position as the RTO continues.
Every major market also posted YoY visit growth, with Los Angeles leading the pack. The market was lapping a soft June 2025, when local protests disrupted commuting routines – though L.A.’s solid showing in recent months suggests the jump reflects more than an easy comparison. San Francisco ranked second, continuing the momentum that made it the YoY growth leader in May. And Chicago also logged a substantial YoY gain, moving into the middle of the post-pandemic recovery pack as its downtown office market recorded its first vacancy decline in fifteen quarters in Q2 2026.
With California's four-day mandate for state workers taking effect July 1, and full-time office requirements set to roll out this September at employers including Fidelity and TikTok, the second half of 2026 may bring fresh RTO tailwinds. Will these policies push the recovery even further ahead? And will Miami's move above pre-COVID levels hold over time? Time will tell.
For more data-driven RTO insights, visit Placer.ai/anchor.
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From Michigan Avenue to Main Street, retail corridors have long served as a barometer of urban vitality – and their post-pandemic trajectory has become one of the most closely watched storylines in retail real estate. We dove into the data to see how these districts are faring in 2026, and what AI-powered location analytics reveal about when, and why, people are showing up.
After several years of gradual improvement, the post-pandemic retail corridor recovery stalled in early 2026. Visits remained 12.6% below 2019 levels in Q1 and 12.5% below in Q2, reversing some of the gains made during 2025, when the Q2 gap had narrowed to just 9.5%. The slowdown coincided with a broader cooling in consumer demand, with shoppers growing more selective and trimming discretionary purchases.
So what's behind the widening recovery gap, and where are the bright spots?
Comparing Q2 2026 visits with Q2 2019 by daypart shows that the largest remaining recovery deficit is concentrated during weekday mornings and afternoons, with Monday through Friday visits between 8 AM and 4 PM still running 20% to 30% below pre-pandemic levels. That pattern closely mirrors office attendance trends, which remained roughly 30% below pre-pandemic levels this spring. With fewer commuters flowing through downtowns, the coffee runs, lunch breaks, and midday errands that once sustained corridor traffic have yet to fully return.
The pattern, however, is markedly different on weekends. Visit gaps on Saturday and Sunday mornings were significantly smaller and narrowed throughout the day before disappearing entirely by evening. Friday visits between 8 PM and 12 AM exceeded Q2 2019 levels by 2.0%, while Saturday evening visits came in 0.7% above the pre-pandemic benchmark.
In other words, while remote work continues to reshape weekday routines and consumers scale back daytime shopping, retail corridors remain compelling destinations for entertainment, socializing, and dining. The trend aligns with broader consumer spending patterns showing that even budget-conscious households continue to prioritize experiences over goods. It also reflects what's happening on the ground in downtowns nationwide, where restaurants are driving retail leasing activity and cities are increasingly investing in programming that attracts visitors after hours.
Year-over-year data also shows that even though the recovery has stalled, evenings continue to gain momentum. Although overall retail corridor visits fell 3.3% in Q2 2026, nighttime visitation increased across the week. Weekend mornings also proved relatively resilient, while midday shopping hours (12 PM to 4 PM) posted the steepest declines.
At the same time, average dwell time rose from 118.0 minutes in Q2 2025 to 123.0 minutes in Q2 2026. So while fewer people may be visiting retail corridors overall, those who do visit appear to be staying longer than they did last year – a sign that corridors are increasingly serving as destinations in their own right.
Retail corridors may still be waiting on the office worker, but they are increasingly winning the off-the-clock hours. As daytime shopping softens, evenings have become the corridors' engine of growth – especially on Fridays and Saturdays – powered by diners, barhoppers, and experience-seekers who keep showing up even as they tighten their belts elsewhere. For retailers, restaurants, property owners, and civic stakeholders, the evening and weekend windows look like the clearest growth opportunities of 2026.
Will nighttime visitation continue gaining momentum in the second half of the year? Or will office recovery finally spark a weekday daytime comeback? Visit placer.ai/anchor to find out.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
Consumer preferences have shifted over the past five years. COVID-19 and inflation impacted shopping habits and behaviors across the retail space – and while some of the changes were short-lived, others appear to have more staying power. Now, with memories of the lockdowns fading, and as the inflation that plagued much of 2022 and 2023 wanes (hopefully), we analyzed location intelligence data to understand what the retail and dining landscape looks like today.
This report leverages historical and current foot traffic data and trade area analysis to better understand the current retail and dining landscape and reveal consumer trends likely to shape 2024 and beyond. Which segments have benefited most from the shifts of the past five years? How are legacy brands staying on top of current shopping and dining trends? Where are people shopping and dining in 2024? And what characterizes the modern consumer?
One of the major retail stories of the past five years has been the rise of Discount & Dollar Stores. Category leaders such as Dollar General and Dollar Tree expanded significantly prior to the pandemic, which helped these essential retailers attract large numbers of customers during the initial months of lockdowns.
During this period, many Discount & Dollar Stores invested in more than just their store count – several leading chains also expanded their grocery selection, allowing these companies to compete more directly for Grocery and Superstore shoppers. As Discount & Dollar Stores continued growing their store fleets – and as the pandemic gave way to inflation concerns – shoppers looking for more affordable consumables options gravitated to this segment.
Location intelligence shows that the rapidly opening stores and stocking them with fresh groceries is working – since 2019, Discount & Dollar Stores have slowly but steadily grown their visit share relative to the Grocery and Superstore sectors.
In 2019, Discount & Dollar retailers captured 15.1% of the visit share between the three categories analyzed. This number grew by a full percentage point between 2019 and 2020 and the trend has continued, with the category enjoying 16.6% of the relative visit share in 2023. Meanwhile, Superstores’ relative visit share decreased during the same period, dropping from 41.7% in 2019 to 40.0% in 2023, while the relative visit share of Grocery Stores remained mostly stable.
Still, consumers are not giving up their regular Grocery or Superstore run quite yet – over 80% of combined visits to Grocery Stores, Superstore, and Discount & Dollar Store sectors still go to Grocery Stores and Superstores. But the data does indicate that some shoppers are likely choosing to shop for groceries and other consumables at Discount & Dollar Stores. And CPG companies and category managers looking to reach customers where they shop may want to consider adding Discount & Dollar Stores to their distribution channels.
The key question that remains is how much of the gained visit share can the Discount & Dollar leaders maintain as the economic environment improves. This metric will be the strongest sign of whether the short term gains made within a favorable context drove long term value.
Superstores’ visit share may be shrinking somewhat in the face of Discount & Dollar Stores’ growth. But diving into the Superstore leaders reveals that these macro-shifts are having a different impact on the various sub-categories within the wider Superstore segment.
Walmart remains the undisputed Superstore leader thanks to its 61.8% share of overall visits to Walmart, Target, Costco, Sam’s Club, and BJ’s in 2023. But 61.8% is still lower than the 66.3% relative visits share that the Superstore behemoth enjoyed in 2019. Meanwhile, Target grew its relative visit share from 17.3% in 2019 to 19.3% in 2023, while the combined visit share of the three membership club brands increased from 16.5% in 2019 to 18.9% in the same period.
Some of the shift in visit share can be attributed to Walmart closing several locations while Target, Costco Sam's Club, and BJ's expanded their fleet – but other factors are likely at play.
Costco and Target attract the most affluent clientele of the five chains analyzed, which could explain why these chains have seen significant growth at a time when many consumers are operating with tighter budgets. The success of these companies also suggests that there are enough consumers willing to spend beyond the basics – as shown with Target’s Stanley Cup success (more on that below) – to support a varied product selection that includes higher-priced options. It also speaks to a high upside on a per customer basis for chains that have proven effective at providing higher-end products alongside those with a value orientation. This speaks to a unique capacity to effectively address “the middle” – an audience that is defined neither solely by value-seeking nor by high-end product proclivities.
Sam's Club and BJ’s also give shoppers an opportunity to save by buying in bulk and cutting down on shopping trips – and related gas expenses – which may also have contributed to their success. The increase in the relative visit share of wholesale clubs indicates that today’s consumer might react positively to more options for bulk purchases in non-warehouse club chains as well.
Retail is not the only sector that has seen slow and steady shifts in recent years – the dining space was also significantly impacted by pandemic restrictions of 2020-2021 and the inflation of 2022-2023. Location intelligence reveals shifts in both the types of establishments favored by consumers and in the in-store behaviors of dining consumers.
Convenience stores’ dining options have evolved in recent years, with today’s consumers heading to Wawa for a freshly made specialty hoagie or to Buc-ee’s to enjoy the chain’s variety of specialty snacks.
Analyzing the visit distribution among C-Stores and other discretionary dining categories (Fast Food and QSR, Restaurants, and Breakfast & Coffee, not including Grocery and Superstores) showcases the growing role of C-Stores in the dining space. Between 2019 and 2023, C-stores' visit share relative to the other discretionary dining categories jumped from 24.2% to 27.1%. The relative visit share of Breakfast, Coffee, Bakeries & Dessert Shops also grew slightly during the period. Meanwhile, Restaurants’ relative visit share dropped from 13.8% to 11.7% and Fast Food & QSR’s dipped from 51.8% to 50.6%.
Several factors are likely driving this evolution. Most Restaurants shuttered temporarily at the height of the pandemic while C-Stores remained open – and consumers likely took the opportunity to get acquainted with C-Stores’ food-away-from-home options. And many C-Stores expanded their footprint in recent years, while some dining chains downsized, which likely also contributed to the changes in relative visit share between the segments.
But the continued growth of C-Stores between 2021 and 2022, and again between 2022 and 2023, indicates that many diners are now embracing C-Store food out of choice and not just due to necessity. The rise of the Breakfast, Coffee, Bakeries & Dessert Shops category alongside C-Stores in the past five years may also highlight the current appetite for affordable grab-and-go food options. And with C-Store operators embracing the shifts brought on by the pandemic and actively expanding their food options, diners are increasingly likely to consider C-Stores for their portable meals and packaged snacks.
C-Store visitors are increasingly receptive to trying new products at their local c-store. So how can C-Store operators and CPG companies determine which products will best appeal to customers? Analyzing the trade areas of seven major chains – 7-Eleven, Wawa, Casey’s, QuikTrip, Cumberland Farms, Plaid Pantry, and Buc-ee’s – using the Spatial.ai: FollowGraph dataset reveals significant variance in food preferences between the chains’ visitor bases.
For instance, Plaid Pantry visitors were 55% more likely than the nationwide average to fall into the “Asian Food Enthusiasts” segment in 2023, in contrast with Casey’s visitors who are 7% less likely to belong to this psychographic. Residents of the trade areas of QuikTrip and Buc-ee’s rank highest for "Fried Chicken Lovers," while Cumberland Farms and Plaid Pantry visitors register the least interest. C-Store operators, QSR franchisees, packaged food manufacturers, and other stakeholders can leverage these insights to optimize food offerings, identify promising partnership opportunities, and find new venues for product testing.
While C-Stores stores may be the exciting story of the day, Full-Service Restaurants continue to play a major role in the wider dining landscape. And despite the ongoing economic headwinds, several dining brands and categories are seeing growth – although location intelligence suggests that in-restaurant behavior may be changing as well.
For example, the hourly visits distribution for leading steakhouse chains has shifted over the past five years: Between 2019 and 2023, Texas Roadhouse, LongHorn Steakhouse, and Outback Steakhouse all saw a jump in the share of visits occurring between 2:00 PM and 6:00 PM – not typical steak eating hours.
Outback and Texas Roadhouse offer early bird dinner specials while LongHorn has a happy hour, so some diners may be choosing to visit these restaurant chains earlier in the evening in order to stretch their eating out budget. Other consumers who are still working from home most of the week may also be eating on a more flexible schedule, and these diners may be having more late lunches in 2023 when compared to 2019. Restaurant operators, drink providers, and menu developers may want to adapt their offerings to this emerging mid-afternoon rush.
The data examined above shows changes within key retail and dining segments over the past five years. So what do these shifts reveal about today’s consumer? What are shoppers and diners looking for in 2024?
The beginning of 2024 was marked by an Arctic blast and plunging temperatures. Consumers, unsurprisingly, hunkered down at home – and foot traffic to many retail categories took a dip. But the declines were short-lived, and by the fourth week of January 2024 foot traffic had rebounded across major categories.
Still, zooming into weekly visit performance for key retail and dining categories for the first eight weeks of the year reveals that the cold did not impact all segments equally – and the subsequent resurgence boosted some sectors more than others.
Discount & Dollar Stores had the strongest start to 2024, with YoY visits up almost every week since the start of the year, and the category showing even more substantial growth once the cold spell subsided. The Grocery category also succeeded in exceeding 2023 weekly visit levels almost every week, although its visit increases were more subdued than those in the Discount & Dollar Store segment.
Superstore and C-Store experienced relatively muted YoY declines in early January and saw significant weekly visit growth as Q1 progressed, with C-Stores outperforming Superstores by late January 2024. And Dining – which suffered a particularly heavy blow in early 2024 – also rebounded with gusto, offering another strong indicator of the resilience of today’s consumer.
Like in the wider Dining industry, weekly YoY visits to the QSR segment quickly rebounded following the unusual cold of the first three weeks of January 2024. And three chains from across the QSR spectrum – legacy chain Wingstop, rapidly expanding Raising Cane’s, and regional cult favorite Whataburger – are seeing particularly strong foot traffic performances.
Diving deeper into the location intelligence reveals that the three chains’ success may be due in part to their visitor base composition: The trade areas of all three brands included a larger share of four-person households compared to the nationwide average of 24.6%.
Wingstop, Raising Cane’s, and Whataburger’s menus all include larger orders to create shareable meals. And larger households seem to be particularly receptive to dining options that allow them to save money, which could explain the significant share of 4+ person households that visit these chains.
The success of these diverse QSR chains also indicates that, although larger households may have more expenses – and might therefore be more impacted by inflation – they can also drive visits to brands that cater to their needs. So dining operators and food manufacturers looking to attract family demographics may consider offering larger meal combos or larger packaging to help larger households splurge on affordable luxuries without breaking the bank.
Perhaps the most significant sign that today’s consumers are still willing to spend money on non-essentials is the recent success of the Starbucks X Stanley “Pink Cup”. The cup has caused such a sensation that re-sellers ask for up to six times the original $50 price – and for those unwilling to shell out the big bucks on the cup, enterprising cup owners offer photo shoots with the product for $5.
The Starbucks X Stanley “Pink Cup” was released on January 3rd, 2024 and could only be bought at Starbucks kiosks located inside a Target. Viral videos of the release circulated on social media, showing eager crowds lining up early in the morning for the chance to be first to grab their cup. Location intelligence reveals that these early morning visits were significant enough to change Target’s typical hourly visit pattern.
Foot traffic between 7:00 AM and 9:00 AM on January 3rd, 2024 accounted for 4.4% of daily visits, compared to 2.6% of daily visits occurring during that time slot on a typical Wednesday in January or February. And demand for the pink Stanley cup drove a spike in daily visits as well – overall daily visits to Target on January 3rd were 18.7% higher than the average Wednesday visits in January and February 2024.
The visit trends to Target on Pink Cup Day are particularly impressive given the freezing weather in some regions of the country and because consumers were coming off the holiday shopping season. And the success of the cup shows that 2024’s shopper is willing to show up – especially for a viral product. Creating buzzy marketing campaigns, then, may be the key to driving retail success.
The retail changes of the past few years have left their mark on how people shop, eat, and spend. And keeping ahead of these changes allows companies and product managers to ensure they can tailor their offerings – whether product selection or marketing campaigns – to the right audience.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
This white paper includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The remote work war is far from over – and as the labor market cools, companies are ramping up efforts to get workers back in the office. But even those employers that are cracking down on WFH aren’t generally insisting that employees come in five days a week – for the most part.
Indeed, a growing consensus seems to posit that though in-person work carries important benefits, plugging in remotely at least part of the time also has its upsides. Nixing the daily commute can put the ever-elusive work/life balance within reach. And there’s evidence to suggest that remote work can enhance productivity – limiting distractions and letting workers lean into their individual biological clocks (so-called “chronoworking”).
But the precise contours of the new hybrid status-quo are still a work in progress. And to keep up, relevant stakeholders – from employers and workers to municipalities and local businesses – need to keep their fingers on the pulse of how this fast-changing reality is evolving on the ground.
This white paper dives into the data to explore some of the key trends shaping the office recovery. The analysis is based on Placer.ai’s Nationwide Office Index, which examines foot traffic data from more than 1,000 office buildings across the country. What was the trajectory of the post-COVID office recovery in 2023? What impact did return-to-office (RTO) mandates have on major cities nationwide, including New York, Dallas, San Francisco, and others? And how has the demographic and psychographic profile of office-goers changed since the pandemic?
Analyzing office building foot traffic over the past several years suggests that the office recovery story is still very much being written. After plummeting during COVID, nationwide office visits began a slow but steady upward climb in 2021, reaching about 70.0% of January 2019 levels in August 2023.
Since then, the recovery appears to have stalled – with some observers even proclaiming the death of RTO. But looking back at the office visit trajectory since 2019 shows that the process has been anything but linear, with plenty of jumps, dips, and plateaus along the way. And though office foot traffic tapered somewhat between November 2023 and January 2024, this may be a reflection of holiday work patterns and of January’s unusually cold and stormy weather, rather than of any true reversal of RTO gains. Indeed, if 2024 is anything like last year, office visits may yet experience an additional boost as the year wears on.
TGIF Vibes
But for now, at least, a full return to pre-COVID work norms doesn’t appear to be in the cards. And like in 2022, last year’s hybrid work week gave off some serious TGIF vibes.
On Tuesdays, Wednesdays, and Thursdays, office foot traffic was just 33.2% to 35.3% lower than it was pre-COVID. But on Mondays and Fridays, visits were down a whopping 46.0% and 48.9%, respectively. From a Year-over-year (YoY) perspective too, the middle of the week experienced the most pronounced visit recovery, with Tuesday, Wednesday, and Thursday visits up about 27.0% compared to 2022.
The slower Monday and Friday office recovery may be driven in part by workers seeking to leverage the flexibility of WFH for extended weekend trips. (Indeed, hybrid work even gave rise to a new form of nuptials – the remote-work wedding.) So-called super commuters, many of whom decamped to more remote locales during COVID, may also prefer to concentrate visits mid-week to limit time on the road. And let’s face it – few people would object to easing in and out of the weekend by working in their pajamas. Whatever the motivating factors – and despite employer pushback – the TGIF work week appears poised to remain a fixture of the post-pandemic working world.
Analyzing nationwide office visitation patterns can shed important light on evolving work and commuting norms. But to really understand the dynamics of office recovery, it is crucial to zoom in on local trends. RTO in tech-heavy San Francisco doesn’t look the same as it does in New York’s financial districts. And commutes in Dallas are very different than in Chicago or Washington, D.C.
Overall, foot traffic to buildings in Placer.ai’s Nationwide Office Index was down 36.8% in 2023 compared to 2019 – and up 23.6% compared to 2022. But drilling down into the data for seven major markets shows that each one experienced a very different recovery trajectory.
In New York and Miami, offices drew just 22.5% and 21.9% less visits, respectively, in 2023 than in 2019 – meaning that they recovered nearly 80.0% of their pre-COVID foot traffic. In New York, remote work policy shifts by major employers like Goldman Sachs and JPMorgan appear to have helped set a new tone for the financial sector. And Miami may have benefited from Florida’s early lifting of COVID restrictions in late 2020, as well as from the steady influx of tech companies over the past several years.
San Francisco, for its part, continued to lag behind the other major cities in 2023, with office building foot traffic still 55.1% below 2019 levels. But on a YoY basis, the northern California hub experienced the greatest visit growth of any analyzed city, indicating that San Francisco’s office recovery is still unfolding.
To better understand the relationship between employees’ occupational backgrounds and local office recovery trends, we examined the share of Financial, Insurance, and Real Estate sector workers in the captured markets of different cities’ office buildings. (A POI’s captured market is derived by weighting the census block groups (CBGs) in its True Trade Area according to the share of actual visits from each CBG – thus providing a snapshot of the people that actually visit the POI in practice). We then compared this metric to each city’s year-over-four-year (Yo4Y) office visit gap.
The analysis suggests that the finance sector has indeed been an important driver of office recovery. Generally speaking, cities with greater shares of employees from this sector tended to experience greater office recovery than other urban centers. And for New York City in particular, the dominance of the finance industry may go some way towards explaining the city’s emergence as an RTO leader.
Regional differences notwithstanding, office foot traffic has yet to rebound to pre-COVID levels in any major U.S. market. But counting visits only tells part of the RTO story. Stakeholders seeking to adapt to the new normal also need to understand the evolving characteristics of the in-office crowd. Are office-goers more or less affluent than they were four years ago? And is there a difference in the employee age breakdown?
To explore the evolution of the demographic and psychographic attributes of office-goers since COVID, we analyzed the captured markets of buildings included in the Placer.ai Office Indexes with data from STI (Popstats) and Spatial.ai (PersonaLive). And strikingly, despite stubborn Yo4Y office visit gaps, the profiles of last year’s office visitors largely resembled what they were before COVID – with some marked shifts. This may serve as a further indication that 2023 brought us closer to an emerging new normal.
The median household income (HHI) of the Office Indexes fell during COVID. But by 2022, the median HHI in the trade areas of the Office Indexes was climbing back nationwide in all cities analyzed, and fell just 0.6% short of 2019 levels in 2023. And in some cities, including San Francisco and Dallas, the median HHI of office-goers is higher now than it was pre-pandemic.
Better-paid, and more experienced employees often have more access to remote and hybrid work opportunities – and at the height of the pandemic, it was these workers that disproportionately stayed home. But as COVID receded, many of them came back to the office. Now, even if high-income workers – like many other employees – are coming in less frequently, their share of office visitors has very nearly bounced back to what it was before COVID.
Who are the affluent employees driving the median HHI back up? Foot traffic data suggests that much of the HHI rebound may be fueled by “Educated Urbanites” – a segment defined by Spatial.ai PersonaLive as affluent, educated singles between the ages of 24 and 35 living in urban areas.
For younger employees in particular, fully remote work can come at a significant cost. A lot of learning takes place at the water cooler – and informal interactions with more experienced colleagues can be critical for professional development. Out of sight can also equal out of mind, making it more difficult for younger workers that don’t develop personal bonds with their co-workers and to potentially take other steps to advance their careers.
Analyzing the trade areas of offices across major markets shows that – while parents were somewhat less likely to visit office buildings in 2023 than in 2019 – affluent young professionals are making in-person attendance a priority. Indeed, in 2023, the share of “Educated Urbanites” in offices’ captured markets exceeded pre-COVID levels in most analyzed cities – although the share of this segment still varied between regions, as did the magnitude of the shift over time.
Miami and Dallas, both of which feature relatively small shares of this demographic, saw more dramatic increases relative to their 2019 baselines – but smaller jumps in absolute terms. On the other end of the spectrum lay San Francisco, where the share of “Educated Urbanites” jumped from 47.8% in 2019 to a remarkable 50.0% in 2023. New York office buildings, for their parts, saw the share of this segment rise from 28.8% in 2019 to 31.0% in 2023.
Other segments’ RTO patterns seem a little more mixed. The share of “Ultra Wealthy Families” – a segment consisting of affluent Gen Xers between the ages of 45 and 54 – is still slightly below pre-COVID levels on a nationwide basis. In 2023, this segment made up 13.0% of the Nationwide Office Index’s captured market – down slightly from 13.3% in 2019. In New York and San Francisco, for example – both of which saw the share of “Educated Urbanites” exceed pre-COVID levels last year – the share of “Ultra Wealthy Families” remained lower in 2023 than in 2019. At the same time, some cities’ Office Indexes, such as Miami, Dallas, and Los Angeles, have seen the share of this segment grow Yo4Y.
Workers belonging to this demographic tend to be more established in their careers, and may be less likely to be caring for small children. Well-to-do Gen Xers may also be more likely to be executives, called back to the office to lead by example. But employees belonging to this segment may consider the return to in-person work to be a choice rather than a necessity, which could explain this cohort’s more varied pace of RTO.
COVID supercharged the WFH revolution, upending traditional commuting patterns and offering employees and companies alike a taste of the advantages of a more flexible approach to work. But as employers and workers seek to negotiate the right balance between at-home and in-person work, the office landscape remains very much in flux. And by keeping abreast of nationwide and regional foot traffic trends – as well as the shifting demographic and psychographic characteristics of today’s office-goers – stakeholders can adapt to this fast-changing reality.
