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High food-away-from-home prices weighed on the dining sector in 2023. But affordable indulgences were the name of the game – and for plenty of people, their daily caffeine fix remained non-negotiable.
So with the new year gathering steam, we dove into the data to explore consumer trends impacting Starbucks and Dunkin’ in 2023. What were the biggest days of the year for the two chains? And who were the java enthusiasts driving visits to the two chains last year?
The first Friday of every June is National Donut Day, an event first kicked off by the Salvation Army in the 1930’s to honor folks that served doughnuts to soldiers during the First World War. Every year, Dunkin’ marks the occasion with – you guessed it – free doughnuts, and this year wasn’t any different. On June 2, 2023, Dunkin’ fans were invited to snag a delicious free treat with the purchase of any beverage, and customers turned out in droves.
The day turned out to be the busiest one of the year, with Dunkin’ locations seeing a 49.4% increase in foot traffic compared to the chain’s 2023 daily average. And after a couple of years when the occasion garnered somewhat less turnout, National Donut Day appears to be very much on track to regain its pre-COVID glory (The last time National Donut Day was the busiest day of the year was in 2019). Friends, it seems, really don't let friends miss out on free doughnuts.
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Like many restaurant and coffee chains, Starbucks tends to be busiest on Saturdays. And in 2023, the popular coffee chain drew its biggest crowds on November 4th – the first Saturday after the launch of the eagerly-anticipated holiday menu. With mouth-watering offerings like Chestnut Praline Latte and Iced Gingerbread Oatmeal Chai, it’s no wonder customers can’t wait to indulge – especially when they can top off their drink with a Snowman Cookie or a Peppermint Brownie Cake Pop. (Luckily, the menu launch comes before those pesky new year’s resolutions.)
Starbucks’ second-busiest day of the year in 2023 was Black Friday (November 24th), as shoppers sought a quick way to fuel up or get a caffeine boost while they hit the stores. And the chain’s third-busiest day of the year was August 26th – the first Saturday after the annual release of Starbucks’ calendar-owning Pumpkin Spice Latte, a tradition that never fails to drive excitement – and foot traffic.
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But who were the customers that fueled Starbucks’ and Dunkin’s foot traffic in 2023? Analyzing the two chains’ captured markets with psychographics from Spatial.ai shows that while each of them attracted a somewhat different audience, they both drew diverse crowds throughout the year.
Starbucks, which features a cozy ambiance that encourages people to stay a while, has emerged as a popular WFH spot – and is more likely than Dunkin’ to be frequented by Young Professionals. The doughnut leader, on the other hand, boasts a to-go vibe, and draws greater shares of Suburban Boomers and Rural High-Income customers. Still, the data shows that coffee consumption is far from a zero-sum game, and in 2023, both chains attracted healthy shares of each of the analyzed segments.
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In addition, while Starbucks customers tend to hail from more affluent areas than Dunkin’ fans, the median household income (HHI) of each chain’s customer base varied considerably by region last year – as did the extent of the HHI gap between the two chains.
Starbucks’ most affluent customer base was in New England, where the median HHI of its captured market stood at $90.7K – a significant 19.2% higher than that of Dunkin’s ($75.8K). But in the Pacific region, including California, Dunkin’s captured market had a median HHI of $83.2K, just 2.1% lower than that of Starbucks.
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“Coffee, coffee, coffee!” may be a bit from Gilmore Girls, but it’s also a way of life for millions of Americans. And location data shows that in 2023, there was plenty of love to go around for coffee leaders like Starbucks and Dunkin’.
How will National Donut Day and Starbucks’ holiday menu play out in 2024? And what does the new year have in store for the coffee space more generally?
Follow Placer.ai’s data-driven analyses to find out.
In the spring of 2023, the surgeon general released an alarming report about the epidemic of loneliness in the US, which has negative implications on our physical, social, and emotional health such as “a 29% increased risk of heart disease, a 32% increased risk of stroke, and a 50% increased risk of developing dementia for older adults. Additionally, lacking social connection increases risk of premature death by more than 60%.” Among his six recommendations to combat this, the number one idea was to “Strengthen Social Infrastructure: Connections are not just influenced by individual interactions, but by the physical elements of a community (parks, libraries, playgrounds) and the programs and policies in place. To strengthen social infrastructure, communities must design environments that promote connection, establish and scale community connection programs, and invest in institutions that bring people together.” We’ve written at length about how malls are becoming one of the old-but-new gathering places for Gen Z and how pickleball is a new craze that has been bringing people together. Let’s take a look now at how some parks and recreation centers serve their communities as well as the vision for one mall redeveloper, who held town halls and numerous local meetings in order to understand the needs of the community.
First up is Brooklyn Bridge Park. This 85- acre park resides on the Brooklyn side of the East River in New York City. It has revitalized 1.3 miles of Brooklyn’s post-industrial waterfront. Among its many offerings are playgrounds, athletic fields, a roller-skating rink, fitness equipment, kayak and canoe launch sites, and basketball, bocce, handball, and beach volleyball courts.
There’s certainly a seasonal element to park visitation, with visits increasing into the spring and peaking in the summer.
Late afternoon into the evening tends to be when most people visit the park.
It appears most visitors enjoy their park outing with hamburgers, some shopping, pizza, and ice cream with Shake Shack the top destination before and after visiting.
While Educated Urbanites and Young Urban Singles make up the majority of segments, the park attracts a broad range of additional segments, ranging from Ultra Wealthy Families to Urban Low Income. Another fun fact about this park is that it is financially self-sustaining, due to the fact that 10% of the parkland was set aside for development, which sustains 90% of the park’s operating budget.
Speaking of Brooklyn, we now turn our attention to a Dallas-based developer, Peter Brodsky, who originally hails from Brooklyn. He purchased the Redbird Mall in South Dallas in 2015 and incorporated much community feedback to understand what the residents in the area wanted, such as jobs, health care, grocers, restaurants, and a Starbucks. It’s currently under development as The Shops at RedBird, and incorporating trends we’ve highlighted in previous Anchor articles, such as mixed-use, with a new apartment complex on the grounds of an ex-parking lot; a Courtyard Marriott hotel to follow; two health care providers--Parkland and UT Southwestern-- taking over Dillard’s and Sears further reinforcing our bullishness on malls and healthcare; and on the second floor a call center operator that employs two thousand workers with plans for more. Below, we show a birds-eye view plan for this exciting new development. Plus, there is a one-acre lawn for community events.
Like almost all malls, these shops saw a dip during the pandemic, but since then traffic has perked up.
When we look at year-over-year change from the surrounding zip codes, we see a fair amount of growth coming from the south and the farther western direction.
Using Jan 1, 2023 as a baseline, the overall shopping center as well as some of the major tenants like Starbucks, Burlington, and Foot Locker show a positive trend.
In fact, among all the Starbucks stores that Placer tracks, this Starbucks location at Redbird ranks #5 in traffic for the year 2023.
In more exciting news, there are also plans for a Tom Thumb grocery to open up at this shopping center. We will keep an eye on this development for sure as more tenants and office/residence/hospitality opens up.
The past four years have each taken on their own identities for consumers, retailers, and commercial real estate companies. 2020 was obviously the pandemic year, where consumers had to quickly change behaviors and retailers were forced to make drastic changes in their business models to keep up. With such drastic changes in 2020, 2021 became a year where many retailers and commercial real estate companies made structural changes in their operating models, adopting new store sizes or formats or evolving their tenant mix. 2022 got off to a rocky start with COVID variants and inflationary pressures, but eventually, we saw a reopening that led to a shift away from physical goods to experiences that has largely continued through today. And while inflation defined much of 2023, we also think consumers' focus on events, value, and uniqueness also explains consumer behavior.
Heading into the year, there was hope that 2024 would be our first “normal” year in some time, but three weeks in, we’re already seeing evidence that weather may be end up being a more pronounced story. Storms across the Midwest (for the week ending Jan. 15) and Southeast (during the week ended Jan. 22) have already had a significant impact on visitation trends across many retail categories. Below, we’ve used data from Placer’s Industry Trends report to examine year-over-year visit trends for chains across all major retail categories to start the year.
For the week ended Jan. 8, visits decreased -8.6% nationwide across all categories and a relatively small variance range across states (ranging from double-digit declines across much of the Northeast to low-single-digit decline in the upper Midwest).
We start to see the impact of the snowstorms that hit the Midwest U.S. during the week ended Jan. 15, with Nebraska and Iowa seeing an almost 30% decrease in visitors year-over-year, and many other surrounding states seeing a 20% decrease in visits.
For the week ended Jan. 22, the Southeast U.S. was more heavily impacted, including a -32% decrease in retail visits in Tennessee, a -22% decline in Mississippi, and mid-to-high teens declines in Arkansas, Kentucky, Alabama, and West Virginia. Texas saw a -14% decline in visits that week.
Which categories were hit hardest by these weather trends? Consumer electronics–which had a strong Black Friday and solid holiday period (which we discuss in the economics section below)–saw mid-to-high teen declines in visits throughout January, although the category is lapping some tougher comparisons with many retailers shedding excess inventory in the year ago period (this is also true for office supplies). After that, we see the greatest impact in a few more weather-sensitive categories like home improvement (mid-teens declines in visits) and restaurants (the QSR/Fast Casual and full-service restaurant categories both saw double-digit declines in visits as the month progressed).
We expect weather will be a key topic as retailers and restaurants begin to report their full-year 2023 results and provide 2024 outlooks over the next month. Historically, inclement weather is something that doesn’t have a major impact on consumer demand for products and services (it usually just delays these purchases), but it is possible that those chains that have outsized exposure to the affected regions may temper their expectations for the year.
CVS and Walgreens are the two leading brick-and-mortar pharmacy chains, controlling together over 40% of the U.S. prescription drug market. And although the companies have been rightsizing their physical footprint over the past couple of years, CVS and Walgreens together still operate over 18,000 locations throughout the country.
And while the two chains may sometimes appear interchangeable, diving into the demographic differences between CVS and Walgreens’ trade areas indicates that each brand serves a slightly different audience.
A chain’s potential market looks at the Census Block Groups – CBGs – where visitors to a chain come from, weighted according to the population of each CBG. And since both CVS and Walgreens operate in all 50 states and often have locations in the same town or city, the makeup of the two chains’ potential market trade area is remarkably similar – indicating that both chains have the potential to reach the same types of households.
But diving into the captured market (the trade area of each chain weighted according to the actual number of visits from each CBG) reveals a major difference in trade area median household income (HHI). Although both chains have the potential to attract visitors with a median HHI of around $70.0K, visitors to CVS come from CBGs with a median HHI of $76K – meaning that visitors to CVS tend to come from the more affluent neighborhoods within CVS’s potential trade area. Walgreens visitors, on the other hand, come from CBGs with a median HHI of $67.5K, which is lower than the median HHI in the brand’s potential market, and indicates that Walgreens visitors tend to come from the less affluent neighborhood within the company’s trade area.
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The two pharmacy leaders also seem to attract different shares of singles and families, although the differences are not as pronounced as the differences in median HHI.
CVS and Walgreens have equal shares of one-person & non-family households in their trade areas, but the share of this segment in Walgreens’ captured market is slightly larger than in CVS’ captured market. Still, for both brands, one-person and non-family households are slightly underrepresented in the captured market relative to the potential market, indicating that singles across the board are perhaps slightly less likely to visit brick-and-mortar pharmacy chains.
On the other hand, both CVS and Walgreens had more families (households with four or more children) in their captured market than in their potential market – although the share of this segment in CVS’ captured market was slightly higher than in Walgreens’.
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CVS’ relative popularity with family segments also comes through when looking at the psychographic makeup of its trade area. When compared to Walgreens, CVS’s captured market included larger shares of three out of four family-oriented segments analyzed by the Spatial.ai: PersonaLive dataset – Ultra Wealthy Families, Wealthy Suburban Families, and Near-Urban Diverse Families. Walgreens’ captured market did include larger shares of Upper Suburban Diverse Families, but the difference was minimal – 9.8% for Walgreens compared to 9.5% for CVS.
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CVS and Walgreens carry a very similar product selection, and the two chains’ nearly identical potential trade area makeup indicates that both brands’ locations have the potential to reach the same types of customers. But diving into CVS and Walgreens’ captured market reveals some differences between the two chains’ audiences – CVS tends to attract more affluent visitors, while Walgreens seems slightly more popular among singles.
For more data-driven retail insights, visit placer.ai/blog.
From high prices to changing workplace attire (yes, soft pants are most definitely still a thing) – the fashion industry faced plenty of headwinds in 2023. But some segments, like off-price and thrift stores, reaped the benefits of trading down by consumers. And the category as a whole enjoyed a robust holiday season, helping to drive record holiday sales.
So with 2024 getting underway, we dove into the data to explore the evolving relationship between three major segments that comprise the fashion industry: non-off-price apparel chains, off-price retailers (such as T.J. Maxx, Marshalls, Ross Dress for Less, and Burlington), and thrift shops.* Which segment drew the most foot traffic in 2023? And how have the demographic profiles of visitors to the three sub-categories shifted in recent years?
*Analysis includes major thrift shop chains, including Goodwill, the Salvation Army, Buffalo Exchange, Plato’s Closet, and others.
Last year saw an acceleration of the redistribution of foot traffic between non-off-price apparel retailers, off-price apparel chains, and thrift shops – a trend which began even before COVID. Back in 2017, non-off-price apparel stores accounted for just over 50% of visits to these three segments – but in the years since, the sub-category’s visit share dwindled to 38.9%. Over the same period, off–price-apparel chains grew their visit share by 8.1 percentage points, from 39.3% to 47.4%, and the share of visits to thrift shops increased by 3.2%.
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Unsurprisingly, non-off-price apparel chains have traditionally attracted more affluent consumers than either off-price retailers or thrift stores. And throughout the analyzed period, the captured market of non-off-price apparel retailers continued to feature a median household income (HHI) that was significantly higher than the nationwide baseline, while the captured markets of off-price chains and thrift stores featured median HHIs below the nationwide median.
But the three segments were impacted differently by shifts in consumer behavior in the wake of the pandemic. In early 2020, all three sub-categories experienced significant dips in the affluence of their captured markets. But while thrift shops saw an immediate HHI rebound, non-off-price apparel chains – and even more so off-price retailers – have yet to see the affluence of their visitor bases return to 2019 levels.
Foot traffic data also reveals an interesting divide in the household composition of visitors to the three segments: While the income profiles of off-price apparel shoppers are more akin to those of thrifters, their household composition is closer to that of visitors to non-off-price apparel stores.
The potential markets of all three categories, for example, featured similar shares of one-person households in 2023. But their captured markets were quite different – with singles over-represented for thrift stores, and under-represented for off-price and non-off-price apparel stores. This indicates that thrifters hail disproportionately from Census Block Groups (CBGs) that feature higher-than-average shares of one-person households. And visitors to off-price and non-off-price retailers come from the CBGs within the trade areas of these chains that feature smaller-than-expected concentrations of one-person households. Given the special appeal thrift shops carry for demographics like college students, it may come as no surprise that singles are among their best customers.
For families with children, on the other hand, more traditional apparel retailers hold sway: Visitors to off-price and non-off-price apparel stores were more likely to come from areas with higher concentrations of families with children in 2023, while thrifters were more likely to come from areas with smaller ones.
Economic headwinds and evolving consumer preferences have left their mark on the shifting relationship between different sub-categories within the fashion industry. But what does 2024 have in store for the sector? Will cooling inflation and rebounding consumer confidence lead to an increase in visit share for non-off-price favorites? And will more parental households make the pivot to thrift stores?
Follow Placer.ai’s data-driven retail analyses to find out.
2023 was a challenging year for many restaurant operators as persistent inflation caused many would-be diners to rethink going out for a bite to eat. Today, we take a closer look at three fast-food and fast-casual dining chains – McDonald’s, Chipotle, and Panda Express – to see what – and who – is driving visits to these restaurants.
McDonald’s, Chipotle, and Panda Express each boast thousands of locations across the country. And a closer look at the three chains’ trade areas, analyzed using the STI: Popstats dataset, reveals differences in visitors across each dining chain. The median household income (HHI) of the three chains’ trade areas differed both on a nationwide average basis and when diving into individual states.
Chipotle consistently drew in visitors coming from higher-income trade areas – its nationwide median HHI stood at $75.9K/year. In contrast, Panda Express’ trade area had nationwide median HHIs of $68.2K/year, and McDonald’s, known for its affordability, had a trade area median $61.2K/year, respectively. And these trends persisted across all analyzed states, including New York, Texas, Arizona, North Carolina, and Florida, with Chipotle drawing visitors from the highest-income areas, followed by Panda Express and then McDonald’s.
The past few years have seen consumers shifting their dining patterns as the pandemic with its more flexible schedules and drop in office attendance led many to adjust when, and where, they went out to eat. And though some pre-COVID habits have now returned, other consumer behaviors have proved to be stickier.
For example, McDonald’s saw a significant drop in its share of early morning and lunch visits between 2019 and 2021, likely a result of fewer workers heading into the office and grabbing a coffee or Big Mac for a pick-me-up. But 2023 saw breakfast visits ticking back up, growing from 15.9% to 16.7% YoY, perhaps driven by a gradual return to in-person work.
Meanwhile, Panda Express, which also saw lunchtime visits drop in 2021 – but visits between 11:00 AM and 2:00 PM have steadily increased since and almost reached pre-pandemic levels in 2023. Midday visits also increased while dinnertime (7 PM to 10 PM) visits decreased slightly – perhaps thanks to the chain’s recent focus on building out its to-go options, which allows customers to pick up dinner on their way home instead of heading out to dine on-premises.
Like the other two chains, Chipotle also experienced a decline in lunchtime visits in 2021 – but unlike Panda Express, the lunchtime rush at Chipotle has yet to return in full force, with the share of visits between 11 AM and 2 PM just 36.2% in 2023 compared to 40.0% in 2019. At the same time, mid-afternoon (3 PM to 6 PM) visits picked up, which may be due to the chain’s relatively high prices compared to the other two chains leading some consumers to stick with lower-cost afternoon snacks instead of full meals. And evening visits have also increased since COVID, perhaps driven by the wider QSR trend towards more late-night visits and by some consumers choosing to visit Chipotle for their main meal of the day instead of splurging on an on-the-go lunch.
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McDonald’s, Chipotle, and Panda Express have managed to find their own niche within the crowded and competitive world of quick-service and fast-casual dining. Will their success continue into 2024?
Visit placer.ai/blog to find out.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
Consumer preferences have shifted over the past five years. COVID-19 and inflation impacted shopping habits and behaviors across the retail space – and while some of the changes were short-lived, others appear to have more staying power. Now, with memories of the lockdowns fading, and as the inflation that plagued much of 2022 and 2023 wanes (hopefully), we analyzed location intelligence data to understand what the retail and dining landscape looks like today.
This report leverages historical and current foot traffic data and trade area analysis to better understand the current retail and dining landscape and reveal consumer trends likely to shape 2024 and beyond. Which segments have benefited most from the shifts of the past five years? How are legacy brands staying on top of current shopping and dining trends? Where are people shopping and dining in 2024? And what characterizes the modern consumer?
One of the major retail stories of the past five years has been the rise of Discount & Dollar Stores. Category leaders such as Dollar General and Dollar Tree expanded significantly prior to the pandemic, which helped these essential retailers attract large numbers of customers during the initial months of lockdowns.
During this period, many Discount & Dollar Stores invested in more than just their store count – several leading chains also expanded their grocery selection, allowing these companies to compete more directly for Grocery and Superstore shoppers. As Discount & Dollar Stores continued growing their store fleets – and as the pandemic gave way to inflation concerns – shoppers looking for more affordable consumables options gravitated to this segment.
Location intelligence shows that the rapidly opening stores and stocking them with fresh groceries is working – since 2019, Discount & Dollar Stores have slowly but steadily grown their visit share relative to the Grocery and Superstore sectors.
In 2019, Discount & Dollar retailers captured 15.1% of the visit share between the three categories analyzed. This number grew by a full percentage point between 2019 and 2020 and the trend has continued, with the category enjoying 16.6% of the relative visit share in 2023. Meanwhile, Superstores’ relative visit share decreased during the same period, dropping from 41.7% in 2019 to 40.0% in 2023, while the relative visit share of Grocery Stores remained mostly stable.
Still, consumers are not giving up their regular Grocery or Superstore run quite yet – over 80% of combined visits to Grocery Stores, Superstore, and Discount & Dollar Store sectors still go to Grocery Stores and Superstores. But the data does indicate that some shoppers are likely choosing to shop for groceries and other consumables at Discount & Dollar Stores. And CPG companies and category managers looking to reach customers where they shop may want to consider adding Discount & Dollar Stores to their distribution channels.
The key question that remains is how much of the gained visit share can the Discount & Dollar leaders maintain as the economic environment improves. This metric will be the strongest sign of whether the short term gains made within a favorable context drove long term value.
Superstores’ visit share may be shrinking somewhat in the face of Discount & Dollar Stores’ growth. But diving into the Superstore leaders reveals that these macro-shifts are having a different impact on the various sub-categories within the wider Superstore segment.
Walmart remains the undisputed Superstore leader thanks to its 61.8% share of overall visits to Walmart, Target, Costco, Sam’s Club, and BJ’s in 2023. But 61.8% is still lower than the 66.3% relative visits share that the Superstore behemoth enjoyed in 2019. Meanwhile, Target grew its relative visit share from 17.3% in 2019 to 19.3% in 2023, while the combined visit share of the three membership club brands increased from 16.5% in 2019 to 18.9% in the same period.
Some of the shift in visit share can be attributed to Walmart closing several locations while Target, Costco Sam's Club, and BJ's expanded their fleet – but other factors are likely at play.
Costco and Target attract the most affluent clientele of the five chains analyzed, which could explain why these chains have seen significant growth at a time when many consumers are operating with tighter budgets. The success of these companies also suggests that there are enough consumers willing to spend beyond the basics – as shown with Target’s Stanley Cup success (more on that below) – to support a varied product selection that includes higher-priced options. It also speaks to a high upside on a per customer basis for chains that have proven effective at providing higher-end products alongside those with a value orientation. This speaks to a unique capacity to effectively address “the middle” – an audience that is defined neither solely by value-seeking nor by high-end product proclivities.
Sam's Club and BJ’s also give shoppers an opportunity to save by buying in bulk and cutting down on shopping trips – and related gas expenses – which may also have contributed to their success. The increase in the relative visit share of wholesale clubs indicates that today’s consumer might react positively to more options for bulk purchases in non-warehouse club chains as well.
Retail is not the only sector that has seen slow and steady shifts in recent years – the dining space was also significantly impacted by pandemic restrictions of 2020-2021 and the inflation of 2022-2023. Location intelligence reveals shifts in both the types of establishments favored by consumers and in the in-store behaviors of dining consumers.
Convenience stores’ dining options have evolved in recent years, with today’s consumers heading to Wawa for a freshly made specialty hoagie or to Buc-ee’s to enjoy the chain’s variety of specialty snacks.
Analyzing the visit distribution among C-Stores and other discretionary dining categories (Fast Food and QSR, Restaurants, and Breakfast & Coffee, not including Grocery and Superstores) showcases the growing role of C-Stores in the dining space. Between 2019 and 2023, C-stores' visit share relative to the other discretionary dining categories jumped from 24.2% to 27.1%. The relative visit share of Breakfast, Coffee, Bakeries & Dessert Shops also grew slightly during the period. Meanwhile, Restaurants’ relative visit share dropped from 13.8% to 11.7% and Fast Food & QSR’s dipped from 51.8% to 50.6%.
Several factors are likely driving this evolution. Most Restaurants shuttered temporarily at the height of the pandemic while C-Stores remained open – and consumers likely took the opportunity to get acquainted with C-Stores’ food-away-from-home options. And many C-Stores expanded their footprint in recent years, while some dining chains downsized, which likely also contributed to the changes in relative visit share between the segments.
But the continued growth of C-Stores between 2021 and 2022, and again between 2022 and 2023, indicates that many diners are now embracing C-Store food out of choice and not just due to necessity. The rise of the Breakfast, Coffee, Bakeries & Dessert Shops category alongside C-Stores in the past five years may also highlight the current appetite for affordable grab-and-go food options. And with C-Store operators embracing the shifts brought on by the pandemic and actively expanding their food options, diners are increasingly likely to consider C-Stores for their portable meals and packaged snacks.
C-Store visitors are increasingly receptive to trying new products at their local c-store. So how can C-Store operators and CPG companies determine which products will best appeal to customers? Analyzing the trade areas of seven major chains – 7-Eleven, Wawa, Casey’s, QuikTrip, Cumberland Farms, Plaid Pantry, and Buc-ee’s – using the Spatial.ai: FollowGraph dataset reveals significant variance in food preferences between the chains’ visitor bases.
For instance, Plaid Pantry visitors were 55% more likely than the nationwide average to fall into the “Asian Food Enthusiasts” segment in 2023, in contrast with Casey’s visitors who are 7% less likely to belong to this psychographic. Residents of the trade areas of QuikTrip and Buc-ee’s rank highest for "Fried Chicken Lovers," while Cumberland Farms and Plaid Pantry visitors register the least interest. C-Store operators, QSR franchisees, packaged food manufacturers, and other stakeholders can leverage these insights to optimize food offerings, identify promising partnership opportunities, and find new venues for product testing.
While C-Stores stores may be the exciting story of the day, Full-Service Restaurants continue to play a major role in the wider dining landscape. And despite the ongoing economic headwinds, several dining brands and categories are seeing growth – although location intelligence suggests that in-restaurant behavior may be changing as well.
For example, the hourly visits distribution for leading steakhouse chains has shifted over the past five years: Between 2019 and 2023, Texas Roadhouse, LongHorn Steakhouse, and Outback Steakhouse all saw a jump in the share of visits occurring between 2:00 PM and 6:00 PM – not typical steak eating hours.
Outback and Texas Roadhouse offer early bird dinner specials while LongHorn has a happy hour, so some diners may be choosing to visit these restaurant chains earlier in the evening in order to stretch their eating out budget. Other consumers who are still working from home most of the week may also be eating on a more flexible schedule, and these diners may be having more late lunches in 2023 when compared to 2019. Restaurant operators, drink providers, and menu developers may want to adapt their offerings to this emerging mid-afternoon rush.
The data examined above shows changes within key retail and dining segments over the past five years. So what do these shifts reveal about today’s consumer? What are shoppers and diners looking for in 2024?
The beginning of 2024 was marked by an Arctic blast and plunging temperatures. Consumers, unsurprisingly, hunkered down at home – and foot traffic to many retail categories took a dip. But the declines were short-lived, and by the fourth week of January 2024 foot traffic had rebounded across major categories.
Still, zooming into weekly visit performance for key retail and dining categories for the first eight weeks of the year reveals that the cold did not impact all segments equally – and the subsequent resurgence boosted some sectors more than others.
Discount & Dollar Stores had the strongest start to 2024, with YoY visits up almost every week since the start of the year, and the category showing even more substantial growth once the cold spell subsided. The Grocery category also succeeded in exceeding 2023 weekly visit levels almost every week, although its visit increases were more subdued than those in the Discount & Dollar Store segment.
Superstore and C-Store experienced relatively muted YoY declines in early January and saw significant weekly visit growth as Q1 progressed, with C-Stores outperforming Superstores by late January 2024. And Dining – which suffered a particularly heavy blow in early 2024 – also rebounded with gusto, offering another strong indicator of the resilience of today’s consumer.
Like in the wider Dining industry, weekly YoY visits to the QSR segment quickly rebounded following the unusual cold of the first three weeks of January 2024. And three chains from across the QSR spectrum – legacy chain Wingstop, rapidly expanding Raising Cane’s, and regional cult favorite Whataburger – are seeing particularly strong foot traffic performances.
Diving deeper into the location intelligence reveals that the three chains’ success may be due in part to their visitor base composition: The trade areas of all three brands included a larger share of four-person households compared to the nationwide average of 24.6%.
Wingstop, Raising Cane’s, and Whataburger’s menus all include larger orders to create shareable meals. And larger households seem to be particularly receptive to dining options that allow them to save money, which could explain the significant share of 4+ person households that visit these chains.
The success of these diverse QSR chains also indicates that, although larger households may have more expenses – and might therefore be more impacted by inflation – they can also drive visits to brands that cater to their needs. So dining operators and food manufacturers looking to attract family demographics may consider offering larger meal combos or larger packaging to help larger households splurge on affordable luxuries without breaking the bank.
Perhaps the most significant sign that today’s consumers are still willing to spend money on non-essentials is the recent success of the Starbucks X Stanley “Pink Cup”. The cup has caused such a sensation that re-sellers ask for up to six times the original $50 price – and for those unwilling to shell out the big bucks on the cup, enterprising cup owners offer photo shoots with the product for $5.
The Starbucks X Stanley “Pink Cup” was released on January 3rd, 2024 and could only be bought at Starbucks kiosks located inside a Target. Viral videos of the release circulated on social media, showing eager crowds lining up early in the morning for the chance to be first to grab their cup. Location intelligence reveals that these early morning visits were significant enough to change Target’s typical hourly visit pattern.
Foot traffic between 7:00 AM and 9:00 AM on January 3rd, 2024 accounted for 4.4% of daily visits, compared to 2.6% of daily visits occurring during that time slot on a typical Wednesday in January or February. And demand for the pink Stanley cup drove a spike in daily visits as well – overall daily visits to Target on January 3rd were 18.7% higher than the average Wednesday visits in January and February 2024.
The visit trends to Target on Pink Cup Day are particularly impressive given the freezing weather in some regions of the country and because consumers were coming off the holiday shopping season. And the success of the cup shows that 2024’s shopper is willing to show up – especially for a viral product. Creating buzzy marketing campaigns, then, may be the key to driving retail success.
The retail changes of the past few years have left their mark on how people shop, eat, and spend. And keeping ahead of these changes allows companies and product managers to ensure they can tailor their offerings – whether product selection or marketing campaigns – to the right audience.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
This white paper includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The remote work war is far from over – and as the labor market cools, companies are ramping up efforts to get workers back in the office. But even those employers that are cracking down on WFH aren’t generally insisting that employees come in five days a week – for the most part.
Indeed, a growing consensus seems to posit that though in-person work carries important benefits, plugging in remotely at least part of the time also has its upsides. Nixing the daily commute can put the ever-elusive work/life balance within reach. And there’s evidence to suggest that remote work can enhance productivity – limiting distractions and letting workers lean into their individual biological clocks (so-called “chronoworking”).
But the precise contours of the new hybrid status-quo are still a work in progress. And to keep up, relevant stakeholders – from employers and workers to municipalities and local businesses – need to keep their fingers on the pulse of how this fast-changing reality is evolving on the ground.
This white paper dives into the data to explore some of the key trends shaping the office recovery. The analysis is based on Placer.ai’s Nationwide Office Index, which examines foot traffic data from more than 1,000 office buildings across the country. What was the trajectory of the post-COVID office recovery in 2023? What impact did return-to-office (RTO) mandates have on major cities nationwide, including New York, Dallas, San Francisco, and others? And how has the demographic and psychographic profile of office-goers changed since the pandemic?
Analyzing office building foot traffic over the past several years suggests that the office recovery story is still very much being written. After plummeting during COVID, nationwide office visits began a slow but steady upward climb in 2021, reaching about 70.0% of January 2019 levels in August 2023.
Since then, the recovery appears to have stalled – with some observers even proclaiming the death of RTO. But looking back at the office visit trajectory since 2019 shows that the process has been anything but linear, with plenty of jumps, dips, and plateaus along the way. And though office foot traffic tapered somewhat between November 2023 and January 2024, this may be a reflection of holiday work patterns and of January’s unusually cold and stormy weather, rather than of any true reversal of RTO gains. Indeed, if 2024 is anything like last year, office visits may yet experience an additional boost as the year wears on.
TGIF Vibes
But for now, at least, a full return to pre-COVID work norms doesn’t appear to be in the cards. And like in 2022, last year’s hybrid work week gave off some serious TGIF vibes.
On Tuesdays, Wednesdays, and Thursdays, office foot traffic was just 33.2% to 35.3% lower than it was pre-COVID. But on Mondays and Fridays, visits were down a whopping 46.0% and 48.9%, respectively. From a Year-over-year (YoY) perspective too, the middle of the week experienced the most pronounced visit recovery, with Tuesday, Wednesday, and Thursday visits up about 27.0% compared to 2022.
The slower Monday and Friday office recovery may be driven in part by workers seeking to leverage the flexibility of WFH for extended weekend trips. (Indeed, hybrid work even gave rise to a new form of nuptials – the remote-work wedding.) So-called super commuters, many of whom decamped to more remote locales during COVID, may also prefer to concentrate visits mid-week to limit time on the road. And let’s face it – few people would object to easing in and out of the weekend by working in their pajamas. Whatever the motivating factors – and despite employer pushback – the TGIF work week appears poised to remain a fixture of the post-pandemic working world.
Analyzing nationwide office visitation patterns can shed important light on evolving work and commuting norms. But to really understand the dynamics of office recovery, it is crucial to zoom in on local trends. RTO in tech-heavy San Francisco doesn’t look the same as it does in New York’s financial districts. And commutes in Dallas are very different than in Chicago or Washington, D.C.
Overall, foot traffic to buildings in Placer.ai’s Nationwide Office Index was down 36.8% in 2023 compared to 2019 – and up 23.6% compared to 2022. But drilling down into the data for seven major markets shows that each one experienced a very different recovery trajectory.
In New York and Miami, offices drew just 22.5% and 21.9% less visits, respectively, in 2023 than in 2019 – meaning that they recovered nearly 80.0% of their pre-COVID foot traffic. In New York, remote work policy shifts by major employers like Goldman Sachs and JPMorgan appear to have helped set a new tone for the financial sector. And Miami may have benefited from Florida’s early lifting of COVID restrictions in late 2020, as well as from the steady influx of tech companies over the past several years.
San Francisco, for its part, continued to lag behind the other major cities in 2023, with office building foot traffic still 55.1% below 2019 levels. But on a YoY basis, the northern California hub experienced the greatest visit growth of any analyzed city, indicating that San Francisco’s office recovery is still unfolding.
To better understand the relationship between employees’ occupational backgrounds and local office recovery trends, we examined the share of Financial, Insurance, and Real Estate sector workers in the captured markets of different cities’ office buildings. (A POI’s captured market is derived by weighting the census block groups (CBGs) in its True Trade Area according to the share of actual visits from each CBG – thus providing a snapshot of the people that actually visit the POI in practice). We then compared this metric to each city’s year-over-four-year (Yo4Y) office visit gap.
The analysis suggests that the finance sector has indeed been an important driver of office recovery. Generally speaking, cities with greater shares of employees from this sector tended to experience greater office recovery than other urban centers. And for New York City in particular, the dominance of the finance industry may go some way towards explaining the city’s emergence as an RTO leader.
Regional differences notwithstanding, office foot traffic has yet to rebound to pre-COVID levels in any major U.S. market. But counting visits only tells part of the RTO story. Stakeholders seeking to adapt to the new normal also need to understand the evolving characteristics of the in-office crowd. Are office-goers more or less affluent than they were four years ago? And is there a difference in the employee age breakdown?
To explore the evolution of the demographic and psychographic attributes of office-goers since COVID, we analyzed the captured markets of buildings included in the Placer.ai Office Indexes with data from STI (Popstats) and Spatial.ai (PersonaLive). And strikingly, despite stubborn Yo4Y office visit gaps, the profiles of last year’s office visitors largely resembled what they were before COVID – with some marked shifts. This may serve as a further indication that 2023 brought us closer to an emerging new normal.
The median household income (HHI) of the Office Indexes fell during COVID. But by 2022, the median HHI in the trade areas of the Office Indexes was climbing back nationwide in all cities analyzed, and fell just 0.6% short of 2019 levels in 2023. And in some cities, including San Francisco and Dallas, the median HHI of office-goers is higher now than it was pre-pandemic.
Better-paid, and more experienced employees often have more access to remote and hybrid work opportunities – and at the height of the pandemic, it was these workers that disproportionately stayed home. But as COVID receded, many of them came back to the office. Now, even if high-income workers – like many other employees – are coming in less frequently, their share of office visitors has very nearly bounced back to what it was before COVID.
Who are the affluent employees driving the median HHI back up? Foot traffic data suggests that much of the HHI rebound may be fueled by “Educated Urbanites” – a segment defined by Spatial.ai PersonaLive as affluent, educated singles between the ages of 24 and 35 living in urban areas.
For younger employees in particular, fully remote work can come at a significant cost. A lot of learning takes place at the water cooler – and informal interactions with more experienced colleagues can be critical for professional development. Out of sight can also equal out of mind, making it more difficult for younger workers that don’t develop personal bonds with their co-workers and to potentially take other steps to advance their careers.
Analyzing the trade areas of offices across major markets shows that – while parents were somewhat less likely to visit office buildings in 2023 than in 2019 – affluent young professionals are making in-person attendance a priority. Indeed, in 2023, the share of “Educated Urbanites” in offices’ captured markets exceeded pre-COVID levels in most analyzed cities – although the share of this segment still varied between regions, as did the magnitude of the shift over time.
Miami and Dallas, both of which feature relatively small shares of this demographic, saw more dramatic increases relative to their 2019 baselines – but smaller jumps in absolute terms. On the other end of the spectrum lay San Francisco, where the share of “Educated Urbanites” jumped from 47.8% in 2019 to a remarkable 50.0% in 2023. New York office buildings, for their parts, saw the share of this segment rise from 28.8% in 2019 to 31.0% in 2023.
Other segments’ RTO patterns seem a little more mixed. The share of “Ultra Wealthy Families” – a segment consisting of affluent Gen Xers between the ages of 45 and 54 – is still slightly below pre-COVID levels on a nationwide basis. In 2023, this segment made up 13.0% of the Nationwide Office Index’s captured market – down slightly from 13.3% in 2019. In New York and San Francisco, for example – both of which saw the share of “Educated Urbanites” exceed pre-COVID levels last year – the share of “Ultra Wealthy Families” remained lower in 2023 than in 2019. At the same time, some cities’ Office Indexes, such as Miami, Dallas, and Los Angeles, have seen the share of this segment grow Yo4Y.
Workers belonging to this demographic tend to be more established in their careers, and may be less likely to be caring for small children. Well-to-do Gen Xers may also be more likely to be executives, called back to the office to lead by example. But employees belonging to this segment may consider the return to in-person work to be a choice rather than a necessity, which could explain this cohort’s more varied pace of RTO.
COVID supercharged the WFH revolution, upending traditional commuting patterns and offering employees and companies alike a taste of the advantages of a more flexible approach to work. But as employers and workers seek to negotiate the right balance between at-home and in-person work, the office landscape remains very much in flux. And by keeping abreast of nationwide and regional foot traffic trends – as well as the shifting demographic and psychographic characteristics of today’s office-goers – stakeholders can adapt to this fast-changing reality.
