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Albertsons Companies is one of the largest grocery holding companies in the U.S., operating over a dozen regional grocery banners and serving millions of shoppers across the country.
With such a broad presence, the brand caters to a highly diverse customer base – but some overall trends can be observed on a nationwide scale. We took a closer look at the overall visitation patterns the brand experienced in Q3 2024 and dove into the demographics of some of its largest markets.
Year over year (YoY), Q3 2024 visits to Albertsons’ banners dropped 1.4% compared to the equivalent period of 2023, possibly reflecting the ongoing financial strain consumers face amid rising grocery prices. Despite this, visits to the company’s chains were significantly higher than pre-pandemic, with Q3 2024 visits up by 10.8% compared to 2019.
Analyzing quarterly visits to Albertsons’ banners relative to a Q1 2019 baseline further highlights the chain’s firm long-term positioning. After dropping during the pandemic, visits increased steadily through Q4 2022 – and have held steady since, despite the challenges facing traditional grocery stores over the past two years. This indicates that even in the face of the growing competition posed by online and value grocers, Albertsons has succeeded in holding onto gains and maintaining its standing within the sector.
While major holidays like Thanksgiving and Christmas are known for driving grocery visits, other key dates also spark significant foot traffic across Albertsons’ banners. For instance, during the week of July 1, 2024, visits to the company’s portfolio spiked by 14.1% compared to the year-to-date (YTD) weekly visit average, as customers flocked to stores for July 4th weekend supplies.
Mother’s Day also drove significant foot traffic, with visits during the week of May 6, 2024 rising 10.8% above the YTD average. So with Halloween, Turkey Wednesday, and Christmas just around the corner, Albertsons appears poised to enjoy a busy holiday season.
Albertsons’ extensive reach means that it attracts a broad spectrum of consumers, but overall, the company tends to over-index for wealthier and suburban markets.
Using the Spatial.ai: PersonaLive dataset to analyze Albertsons' trade areas reveals that, on a nationwide level, the company’s captured market has higher shares of wealthy and suburban consumer segments than its potential one. (A business’ potential market is obtained by weighting each Census Block Group (CBG) in its trade area weighted according to the size of its population. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain or venue in question – and thus represents the profile of its actual visitor base).
During the first eight months of 2024, for example, the share of “Ultra Wealthy Families” in Albertsons’ captured market stood at 13.7%, higher than the company’s potential market share of 10.7%. This suggests that from within the overall trade areas served by Albertsons, the chain is especially successful at attracting this affluent demographic.
On the flip side, consumer groups like “Young Professionals” and “Young Urban Singles” were underrepresented in Albertsons’ captured market compared to its potential one. This signals potential growth opportunities for Albertsons, as they could expand their appeal to younger, city-based segments.
Albertsons continues to offer something for everyone, enjoying visit boosts offered by special calendar days and growing its foot traffic relative to pre-pandemic.
For the latest data-driven grocery insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
It’s been quite a year for coffee and beverage chains. Heading into the year, we thought the category would see strong visitation trends due to store expansion, return-to-work, menu innovation, migration, and new approaches to promotional strategies. By and large, that has played out, with mid-single-digit visitation growth on a year-over-year basis (excluding January, which was negatively impacted by inclement weather across much of the country, and April, which was impacted by a calendar shift that resulted in four weekends this year versus five in the year-ago period).
Of course, the category has been much more nuanced. Category-leader Starbucks has seen visits moderate, which played a part in one of the more notable leadership changes in the restaurant industry history. However, as we’ve discussed over the past several years, the shift to drive-thru focused coffee and beverage chains has accounted for much of the growth. Below, we’ve presented visits per location for eight of the leading coffee and beverage chains. Drive-thru chains like Dutch Bros., Scooter’s Coffee, 7 Brew Coffee, and Biggby Coffee all remain well above their pre-pandemic visit per location trends, even as they continue to aggressively expand unit openings. On the other hand, traditional players like Starbucks, Dunkin’, Tim Hortons, and Caribou Coffee have all seen visit per location declines the past several years.
The success of these emergent competitors will likely result in further changes across Starbucks and other legacy coffee chains. New Starbucks CEO Brian Niccol has already made it clear that, going forward, Starbucks stores will have “a clear distinction between “to-go” and “for-here” service”, and we suspect other chains will follow suit.
For fashion-focused consumers, there’s never been more choices available to shop. While luxury brands and retailers are still viewed as the trend setters, there are many brands in the mid-tier luxury market gaining traction. At a time when perceived value is paramount to shopper decision-making, brands that provide a great experience and on-trend styles that won’t break a budget are winning visits.
Product knowledge, recommendations and styling tips can all be accessed in the digital and social world, which gives smaller brands a fighting chance at connecting with shoppers who may not have stores located near them. Those brands whose social presence also coincides with a physical shopping experience, they’re able to build a cult-like following.
Accessories is a market that’s even further fragmented when it comes to the number of consumer choices, specifically in areas like handbags. Brands that have found their niche in the mid-tier market, like Clare V. and Stoney Clover Lane, have been able to hedge against the headwinds facing most discretionary brands. Although each brand has a handful of locations in comparison to accessory behemoths, their unique selection, brand storytelling and ability to assimilate to local environments have helped them to garner quite the following.
In comparing both brands to other apparel and accessories sectors, they have outperformed the other areas handily throughout 2024. Certainly fashion is very cyclical; one day, a brand is hot, and within a few weeks the craze might be over. However, both of these brands have been around since before the pandemic and continued to climb.
Looking further into Stoney Clover Lane, the brand is known for its colorful nylon pouches, purses and luggage that consumers can customize with a broad assortment of patches. The brand has also had licensing partnerships with brands such as American Girl and Disney.
Its physical retail presence combines experiences and an expansive assortment where consumers can customize their bags in store with patches and also attend local events. The brand has the highest percentage of weekend visits compared to the competitive set, and it’s clear that it’s a destination retailer for visitors.
Stoney Clover Lane’s Nashville outpost, located in the popular 12 South neighborhood, offers the product customization as well as a performance stage to infuse some of the local culture into the store. Looking at the visitor journey for this location, there is a high level of cross visitation to hotels and restaurants, indicating that this store may serve as a destination for out-of-town travelers who want to shop the location. Placer’s Trade Area feature corroborates this, as there is a high concentration of visits from other Southern cities including Atlanta, Birmingham, Dallas and Miami.
Clare V. blends the iconic styles of Los Angeles and Paris into an accessories brand that feels inherently cool. Its retail locations feel like an art museum blended with your best friend’s closet and each store location incorporates the local feel of the neighborhood it inhabits, including iconic locations like the Brentwood Country Mart in Los Angeles.
Clare V.’s Chicago shop draws a more local crowd, with a high level of cross-vistation to and from home as well as transportation services. Other neighborhood shops, restaurants and venues like Wrigley Field also have high levels of cross-visitation for visitors to Clare V.. By entrenching itself into the local look and feel of the neighborhoods it occupies, this national brand still feels like a well kept secret for those passing by. In comparing the trade area of the Chicago location in 2024 and 2023, the brand has been able to expand its reach further in Western Chicago Suburbs this year.
It’s been about a month since Labor Day, so let’s take a look and see how return-to-office (RTO) has been faring year-to-date. A majority of states saw fairly sizable bumps in year-over-year office traffic at the beginning of the year. The return in the state of Washington was particularly pronounced in the first four months of the year, with a 40% increase in January 2024 compared to January 2023.
Texas saw a bit of a decrease in May, June, and August. Overall, Houston and Dallas account for more of the office visits, followed by Austin.
Houston drove a decrease in office visits in the months of May, June, and August, while office visits were largely flat in September, with the exception of Austin, which showed a decline compared to the prior year.
There are multiple reasons potentially driving some of the decreases in Houston. The devastation of Hurricane Harvey in 2017 resulted in a long recovery. Many large companies along the I-10 chose to reduce their office footprint. However, per Avison Young, vacancy rates are lower at trophy assets.
Interestingly, those commuting 10-25 miles away have a lower RTO rate than those living 0-5 miles away, 5-10 miles away, or 25+ miles away. The first two make sense as we generally see higher RTO rates among those living within a closer commuting distance.
Dallas sees a similar pattern, though those who live within 5 miles have returned to office at a considerably higher rate at 85% than those farther afield.
One of the more intriguing patterns we are seeing is in Austin, Texas. Here, the RTO rate is actually higher the longer the commute. This seems rather counterintuitive, as in most locations, highest RTO rates are found the closer one lives to the office. New York is more typical, as we see that people are more likely to come into the office the closer they live.
Austin may, in fact, be a victim of its own success. Per Placer’s Migration Dashboard, its population has skyrocketed in the past few years. With more demand comes higher prices, and as a result, people are forced to move farther out in their quest for homes or more land. On the other hand, Austin traffic is not nearly as bad as some major cities like Los Angeles or New York, so living 25+ miles may not be as daunting a prospect when it comes to commuting.
Another huge factor? The move from California to Austin, Texas for Tesla's HQ means that it is now Austin’s largest employer, surpassing H-E-B, and Tesla CEO Elon Musk has made it clear that he expects his employees to fully return to office. Both visits and visitors to Giga, Texas have exploded.
With Q4 2024 just underway, retailers are already gearing up for the all-important holiday season. A condensed shopping window – just 27 days between Thanksgiving and Christmas this year – is prompting many to launch early deals and promotions. And though consumers remain cautious, shoppers are expected to spend more this year than they did in 2023.
But what can recent visitation trends tell us about how this year’s holiday season will really play out? We dove into visit data for various retail categories and chains to try and predict what’s in store for the all-important fourth quarter of 2024.
A look at the overall state of brick-and-mortar retail this year offers a glimpse into what we can expect this holiday season.
Since January 2024, monthly retail foot traffic has generally been on an upswing, with YoY visits up most months since January 2024 – and foot traffic higher than in 2022 or 2019 (pre-pandemic). This steady rise in retail visits signals strong consumer engagement in 2024, setting the stage for what may turn out to be a robust Q4.
Holiday promotions are kicking off early this year, offering customers more time to take advantage of deals and helping retailers navigate supply chain and logistics challenges. And though early sales are nothing new, 2024’s shorter holiday shopping season may suffuse them with more significance than ever.
In 2023, Thanksgiving fell on November 23rd, leaving consumers with 32 days in which to do their holiday shopping. But this year, the holiday will be on November 28th, shortening the period between Thanksgiving and Christmas by five days. To make up for lost time, retailers and consumers alike may embrace an early shopping frenzy, potentially detracting from the power of milestones like Black Friday, Super Saturday, and Christmas Eve Eve.
But a look at consumer behavior during special calendar days this year suggests that traditional retail milestones still very much resonate with customers. On Mother’s Day, Memorial Day, and Labor Day, key industries saw YoY visit boosts, though the magnitude of the increases varied across categories.
On Mother’s Day, for example, the beauty and wellness sector saw a 3.2% YoY increase in visits – highlighting the category’s enduring popularity for grateful offspring seeking to give mom a special gift. But on Memorial Day, department stores had their time in the sun, overshadowing other segments with a 7.2% YoY visit boost.
Overall, these occasions proved particularly effective at driving consumer engagement this year. So whether by targeting big days like Black Friday or planning extended holiday campaigns, the 2024 holiday season gives retailers a great chance to benefit from consumer excitement.
While all retail categories participate in the holiday season's flurry of sales, promotions, and limited-time offers, a select few shine especially bright during this period. These segments’ strong performance can often make up for quieter stretches earlier in the year.
Department stores are prime examples of holiday season winners. An analysis of weekly visits throughout 2023 shows that department stores experience one of the most impressive visits spikes of the holiday season. In the week leading up to Christmas, visits to department stores surged 113.4% compared to a 2023 weekly average – highlighting the segment’s success at positioning itself as a go-to destination for holiday shopping.
Another standout during the holiday season is the hobbies, gifts, and crafts category. Unlike department stores, this category sees a more evenly-distributed rise in foot traffic across Q4, with peaks leading up to Halloween, Thanksgiving, and Christmas. This pattern reflects the popularity of holiday-related decorations and gifts, which drive increased visits during these festive periods.
These two powerhouse categories – department stores and hobbies, gifts, and crafts – are poised to dominate the 2024 holiday season, just as they did last year. And with consumer spending expected to rise and foot traffic showing no signs of slowing, both categories have significant potential for even greater success this year.
The upcoming holiday season looks on track to be a big one. Despite the shorter shopping window, retailers are taking steps to maximize shopping opportunities with early promotions. And against the backdrop of this year’s robust consumer engagement – especially around milestones – Q4 is shaping up to be a festive season indeed.
Will retailers rise to the challenge? Follow Placer.ai to see how this holiday season unfolds.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Grocery stores have been on an upward foot traffic trajectory as of late, and Trader Joe’s – with its cult-like following – is often near the top of the pack.
We dove into the location analytics for the chain, exploring its nationwide performance and visitor trends in its home state of California, to uncover what’s behind the grocer’s ongoing success.
Despite positive signs that food-at-home inflation is stabilizing, many consumers are still feeling the pinch of high grocery costs. And with the help of its wide range of premium-quality, private-label products, Trader Joe’s offers an upscale experience at prices that are attractive to value-conscious grocery shoppers.
Perhaps bolstered in part by several new locations, Trader Joe’s year-over-year (YoY) visit growth has outperformed the wider grocery category every month of 2024 so far. And the chain appears to be doubling down on its expansion strategy, with two dozen new stores planned through the end of 2024.
By continuing to meet consumer demand for value and quality, and through the ongoing expansion of its fleet, Trader Joe’s is likely to sustain foot traffic growth in the near future.
In addition to competitive pricing and a growing real estate footprint, examining visitor dynamics in California – Trader Joe’s largest market by far – suggests that the chain may be driving success by becoming more shoppers’ principal grocery destination.
Between January and August 2024, California Trader Joe’s experienced YoY visit growth ranging from 3.2% to 11.1% – while YoY foot traffic to the wider grocery segment ranged from -2.7% to 4.6%. And over the same period, the share of Trader Joe’s visitors that also frequented other leading California grocery chains decreased significantly – indicating that TJ’s is making inroads with some of its toughest competition in the state.
Between January and August 2023, for example, 50.1% of visitors to a California Trader Joe’s also visited Ralphs – a share that dropped to 47.1% during the equivalent period of 2024. Similar patterns could be observed for VONS, Sprouts Farmers Market, and even California’s grocery visit leader, Safeway.
This suggests that a growing percentage of Trader Joe’s shoppers may be relying on the chain for more of their essentials – rather than visiting TJ’s in addition to a traditional grocery store.
Diving deeper into the demographic characteristics of visitors to California Trader Joe’s provides further insight into the consumers driving the chain’s statewide YoY visit gains. Analyzing California TJ’s trade areas with data from STI: PopStats reveals that Trader Joe’s drives an outsized share of visits from singles – living on their own or with roommates.
Between January and August 2024, 26.5% of residents in Trader Joe’s California captured market lived in one-person households – compared to a statewide average of 22.9%. Meanwhile, 10.0% of the trade area residents were from non-family households – well above the state average of 8.0%.
This could be partially due to Trader Joe’s ongoing investment in college town locations, as well as its fail-safe frozen food selection – a winner with novice cooks pressed for time or space for meal-prep. Plus, Trader Joe’s boasts cheerfully-themed, seasonal products that change every few months, which may be particularly likely to resonate with college students that follow seasonal rhythms of their own.
Trader Joe’s continues to shine in the grocery space in part due to ongoing consumer demand for value and the chain’s expansion. And in California, a loyal and disproportionately single audience is a significant driver of foot traffic.
For updates and more grocery foot traffic insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
To optimize office utilization and surrounding activity in 2026, stakeholders should:
1. Plan for continued, but slower, office recovery. Attendance continues to rise and has reached a post-pandemic high, but moderating growth suggests the return-to-office may progress at a more gradual and incremental pace than in prior years.
2. Account for growing seasonality in office staffing, local retail operations, and municipal services. As office visitation becomes increasingly concentrated in late spring and summer, offices, downtown retailers, and cities may need to plan for more predictable peaks and troughs by adjusting hours, staffing levels, and local services accordingly, rather than relying on annual averages.
3. Align leasing strategies with seasonal demand. Stronger attendance in Q2 and Q3 suggests these quarters are best suited for leasing activity, while softer Q1 and Q4 periods may be better used for renovations, repositioning, and targeted activation efforts designed to draw workers in.
4. Design hybrid policies around midweek anchor days. With Tuesdays and Wednesdays consistently driving the highest office attendance, employers can maximize collaboration and space utilization by concentrating meetings, programming, and in-office expectations midweek.
5. Reduce early-week commute friction to support attendance. Monday office attendance appears closely correlated with commute ease, suggesting that reliable and efficient transportation may be an important factor in early-week office recovery.
6. Prioritize proximity in leasing and development decisions. Visits from employees traveling less than five miles to work have increased steadily since 2019, reinforcing the value of centrally located offices and housing near employment hubs.
2025 was the year of the return-to-office (RTO) mandate. Employers across industries – from Amazon to JPMorgan Chase – instituted full-time on-site requirements and sought to rein in remote work. But the year also underscored the limits of policy. As employee pushback and enforcement challenges mounted, many organizations turned to quieter tactics such as “hybrid creep” to gradually expand in-office expectations without triggering outright resistance.
For employers seeking to boost attendance, as well as office owners, retailers, and cities looking to maximize today’s visitation patterns, understanding what actually drives employee behavior has become more critical than ever. This reports dives into the data to examine office visitation patterns in 2025 – and explore how structural factors such as weather, commute convenience, and workplace proximity have emerged as key differentiators shaping how and when, and how often workers come into the office.
National office visits rose 5.6% year over year in 2025, bringing attendance to just 31.7% below pre-pandemic levels and marking the highest point since COVID disrupted workplace routines. At the same time, the pace of growth slowed compared to 2024, signaling a possible transition into a steadier phase of recovery.
With new return-to-office mandates expected in 2026, and the balance of power quietly shifting towards employers, additional gains remain likely. But the trajectory suggested by the data points toward gradual progress rather than a return to the more rapid rebounds seen in 2023 or 2024.
Before COVID, “I couldn’t come in, it was raining” would have sounded like a flimsy excuse to most bosses. But today, weather, travel, and individual scheduling are widely accepted reasons to stay home, reflecting a broader assumption that face time should flex around convenience.
This shift is visible in the growing seasonality of office visitation, which has intensified even as overall attendance continues to rise. In 2019, office life followed a relatively steady year-round cadence, with only modest quarterly variation after adjusting for the number of working days. In recent years, however, greater seasonality has emerged. Since 2024, Q1 and Q4 have consistently underperformed while Q2 and Q3 have posted meaningfully stronger attendance – a pattern that became even more pronounced in 2025. Winter weather disruptions, extended holiday travel, and the growing normalization of “workations” appear to be pulling some visits out of the colder, holiday-heavy months and concentrating them into late spring and summer.
For employers, office owners, downtown retailers, and city planners, this emerging seasonality matters. Staffing, operating budgets, and programming decisions increasingly need to account for predictable soft quarters and peak periods, making quarterly planning a more useful lens than annual averages. Leasing activity may also convert best in Q2 and Q3, when districts feel most active. Slower quarters, meanwhile, may be better suited for renovations, construction, or employer- and city-led programming designed to give workers a reason to show up.
The growing premium placed on convenience is also evident in the persistence of the TGIF workweek – and in the factors shaping its regional variability.
Before COVID, Mondays were typically the busiest day of the week, followed by relatively steady attendance through Thursday and a modest drop-off on Fridays. Today, Tuesdays and Wednesdays have firmly established themselves as the primary anchor days, while Mondays and Fridays see consistently lower activity. And notably, this pattern has remained essentially stable over the past three years – despite minor fluctuations – as workers continue to cluster their in-office time around the days that offer the most perceived value while preserving flexibility at the edges of the week.
At the same time, while the hybrid workweek remains firmly entrenched nationwide, its contours vary significantly across regions – and the data suggests that convenience is once again a key differentiator.
Across major markets, a clear pattern emerges: Cities with higher reliance on public transportation tend to see weaker Monday office attendance, while markets where more workers drive alone show stronger early-week presence. While industry mix and local office culture still matter, the data points to commute hassle as another factor potentially shaping Monday attendance.
New York City, excluded from the chart below as a clear outlier, stands as the exception that proves the rule. Despite nearly half of local employees relying on public transportation (48.7% according to the Census 2024 (ACS)), the city’s extensive and deeply embedded transit system appears to reduce perceived friction. In 2025, Mondays accounted for 18.4% of weekly office visits in the city, even with heavy transit usage.
The contrast highlights an important nuance: Where transit is fast, frequent, and integrated into daily routines, it can support office recovery, offering a potential roadmap for other dense urban markets seeking to rebuild early-week momentum.
Another powerful signal of today’s convenience-first mindset shows up in commute distances. Since 2019, the share of office visits generated by employees traveling less than five miles has steadily increased, largely at the expense of mid-distance commuters traveling 10 to 25 miles.
To be sure, this metric reflects total visits rather than unique visitors, so the shift may be driven by increased visit frequency among workers with shorter, simpler commutes rather than a change in where employees live overall. Still, the pattern is telling: Workers with shorter commutes appear more likely to generate repeat in-person visits, while longer and more complex commutes correspond with fewer trips. Over time, this dynamic could shape office leasing decisions, residential demand near employment centers – whether in urban cores or in nearby suburbs – and the geography of the workforce.
Taken together, the data paints a clear picture of the modern return-to-office landscape. Attendance is rising, but behavior is no longer driven by mandates alone. Instead, workers are making rational, convenience-based decisions about when coming in is worth the effort.
For cities, the implication is straightforward: Ease of access matters. Investments in transit reliability, last-mile connectivity, and housing near employment centers can all play a meaningful role in shaping how consistently people show up. For employers, too, the lesson is that the path back to the office runs through convenience, not just compulsion, as attendance gains are increasingly driven by how effectively organizations reduce friction and increase the perceived value of being on-site.
1. AI is raising the bar for physical retail as shoppers arrive more informed, more intentional, and less tolerant of friction – though the impact varies by category and format.
2. As discovery shifts upstream, stores increasingly serve as confirmation rather than discovery points where shoppers validate decisions through hands-on experience and expert guidance.
3. AI-based tools can improve in-store performance by removing operational friction – shortening trips in efficiency-led formats and supporting deeper engagement in experience-led ones.
4. By embedding expertise directly into frontline workflows, AI helps retailers deliver consistent, high-quality service despite high turnover and limited training windows.
5. AI enables precise, location-specific marketing and execution, allowing retailers of any size to align assortments, staffing, and messaging with real local demand.
6. Retailers can also use AI to manage their store fleets with greater discipline and understand where to expand, where to avoid cannibalization, and where to rightsize based on observed demand rather than static assumptions.
7. AI is not a universal lever in physical retail; its value depends on the store format, and in discovery-driven models it should support operations behind the scenes rather than reshape the customer experience.
Physical retail has faced repeated claims of obsolescence, from the rise of e-commerce to the shock of COVID. Each time, analysts predicted a structural decline in brick-and-mortar. And each time, physical retail adapted.
AI has triggered a similar round of predictions. Much of the current discussion frames retail’s future as a binary outcome: either stores become heavily automated, or e-commerce becomes so optimized that physical locations lose relevance altogether.
But past disruptions point in a different direction. E-commerce changed how physical retail operated by raising expectations for omnichannel integration, speed, and clarity of purpose. Retailers that adjusted store formats, merchandising, and operations accordingly went on to drive sustained growth.
AI likely represents another inflection point for physical retail. As shoppers arrive with more information, clearer intent, and even less tolerance for friction than in the age of "old-fashioned" e-commerce, physical stores will remain – but the standards they are held to continue to rise.
This report presents four ways retailers are using AI to get – and stay – ahead as physical retail adapts to this next wave of disruption.
E-commerce moved discovery earlier in the shopping journey. Instead of beginning the process in-store, many shoppers now arrive at brick-and-mortar locations after having deeply researched products, comparing options, and narrowing choices online – entering the store to validate rather than initiate their purchasing decision.
AI-powered shopping accelerates this pattern. Conversational assistants, recommendation engines, and AI-driven discovery across search and social reduce the time and effort required to evaluate options – and this shift is changing consumers' expectations around the in-store experience.
Apple shows what it looks like when a physical store is built for well-informed shoppers. Given the prevalence of AI-powered search and assistants in high-consideration categories like consumer electronics, Apple customers likely arrive at the Apple Store with more preferences already shaped by AI-assisted research than other retail categories.
Apple Stores were designed for this kind of customer long before AI became widespread. The layout puts working products directly in customers’ hands, merchandising emphasizes live use over promotional signage, and associates are trained to answer detailed technical questions rather than walk shoppers through basic options.
That alignment is showing up in store behavior. Even as AI-powered shopping expands, Apple Stores continue to see rising foot traffic and longer visits thanks to the store's specific and curated role in the customer journey – a place where customers confirm decisions through hands-on experience and expert guidance.
Some applications of AI extend trends that e-commerce has already introduced. Others address operational challenges that previously required manual coordination or tradeoffs.
AI can reduce friction and make store visits more predictable by improving staffing allocation, reducing checkout delays, optimizing inventory placement, and managing traffic flow. These changes reduce friction without altering the visible customer experience.
Sam's Club offers a clear, recent example of AI solving a specific in-store bottleneck. For years, customers completed checkout only to face a second line at the exit, where an employee manually scanned paper receipts and spot-checked carts.
In early 2024, Sam’s Club introduced computer vision-powered exit gates, allowing customers to exit the store without stopping as AI algorithms instantly captured images of the items in their carts and matched them against digital purchase data. Employees previously tasked with receipt checks could now shift their focus to member assistance and in-store support.
The impact was measurable. Sam’s Club reported that customers now exit stores 23% faster than under manual receipt checks, a result confirmed by a sustained nationwide decline in average dwell time. During the same period, in-store traffic increased 3.3% year-over-year – demonstrating how removing friction with AI can deliver tangible gains.
AI optimizes stores for different outcomes. At Sam’s Club, it shortens visits by removing friction from task-driven trips. At Apple, upstream research leads to longer visits focused on testing, questions, and decision validation. In both cases, AI aligns store execution with shopper intent – prioritizing speed and throughput in efficiency-led formats and deeper engagement in experience-led ones.
Beyond shaping store roles and streamlining operations, AI can also address a long-standing challenge in physical retail: delivering consistent, high-quality expertise on the sales floor despite high turnover and seasonal staffing. In the past, retailers relied on heavy training investments that often failed to pay off. AI can now embed that expertise directly into frontline workflows, allowing associates to deliver confident, informed service regardless of tenure and strengthening the in-store experience at scale.
In May 2025, Lowe’s rolled out a major in-store AI enhancement called Mylow Companion, an AI-powered assistant that equips frontline staff with real-time, expert support on product details, home improvement projects, inventory, and customer questions.
Mylow Companion is embedded directly into associates’ handheld devices, delivering instant guidance through natural, conversational interactions, including voice-to-text. This enables even newly hired employees to provide confident, expert-level advice from day one, while helping experienced associates upsell and cross-sell more effectively. The tool complements Mylow, a customer-facing AI advisor launched the same year to help shoppers plan projects and discover the right products, leading to increased customer satisfaction.
While AI alone cannot solve demand challenges—especially amid macroeconomic pressure on large-ticket discretionary spending—early signals suggest it may still play a meaningful role. Location analytics indicate narrowing year-over-year visit gaps at Lowe’s post-deployment, pointing to a potentially improved in-store experience. And Home Depot’s recent announcement of agentic AI tools developed with Google Cloud suggests that these technologies are becoming table stakes in this category.
As more retailers roll out similar capabilities, those that moved earlier are better positioned to help set the bar – and benefit as the market adapts.
Beyond improving the in-store experience, AI also gives retailers a powerful way to drive foot traffic through precision marketing. By processing large volumes of behavioral, location, and timing data, AI can help retailers decide who to reach, when to engage them, where to activate, and what message or assortment will resonate – shifting marketing from broad seasonal pushes to campaigns grounded in local demand.
Target offers an early example of this approach before AI became widespread. Stores near college campuses have long tailored assortments and messaging around the academic calendar, especially during the back-to-school season. In August, these locations emphasize dorm essentials, compact storage, bedding, tech accessories, and affordable décor – supported by campaigns aimed at students and parents preparing for move-in. That localized approach has been effective in driving in-store traffic to Target stores near college campuses, with these venues seeing consistent visit spikes every August and outperforming the national average across multiple back-to-school seasons from 2023 to 2025.
AI makes local execution repeatable at scale. By analyzing visit patterns, past performance, and timing signals across thousands of locations, retailers can decide which products to promote, how to staff stores, and when to run campaigns at each location. Marketing, merchandising, and store operations then act on the same demand signals instead of separate assumptions.
Crucially, AI makes this level of localization accessible to retailers of all sizes. What once required the resources and institutional knowledge of a big-box giant can now be achieved through precision marketing and demand forecasting tools, allowing brands to adapt each store’s messaging, assortment, and execution to the unique rhythms of its community.
Beyond improving performance at individual stores, AI can also give retailers a clearer view of how their entire store fleet is working – and where it should grow, contract, or change. By analyzing foot traffic patterns, trade areas, customer overlap, and visit frequency across locations, AI helps retailers identify which sites are truly reaching their target audiences and which are underperforming relative to local demand.
AI also plays a critical role in smarter expansion. Retailers can use it to identify markets and neighborhoods where demand is growing, customer overlap is low, and incremental visits are likely – reducing the risk of cannibalization when opening new stores. By modeling how shoppers move between existing locations, AI can flag when a proposed site will attract new customers versus simply shifting traffic from nearby stores, grounding expansion decisions in observed behavior rather than demographic proxies or intuition alone.
Equally important, AI helps retailers recognize when expansion no longer makes sense. By tracking total fleet traffic, visit growth, and trade-area saturation, retailers can assess whether new stores are adding net demand or diluting performance. The same signals can identify locations where demand has structurally declined, informing rightsizing decisions and store closures. In this way, AI supports a more disciplined approach to physical retail – one that treats the store fleet as a dynamic system to be optimized over time, rather than a footprint that only grows.
The impact of AI on physical retail will vary significantly by category and format. Not every successful store experience is built around efficiency, prediction, or pre-qualification. Retailers with clearly differentiated offline value don’t necessarily benefit from forcing AI into customer-facing experiences that dilute what makes their stores work.
“Treasure hunt” formats are a clear example. Off-price retailers like TJ Maxx, Marshalls, Ross, and Burlington continue to drive strong traffic by offering unpredictability, scarcity, and discovery that cannot be replicated – or meaningfully enhanced – through AI-driven search or recommendation. The appeal lies precisely in not knowing what you’ll find. For these retailers, heavy investment in AI-led personalization or pre-shopping guidance risks undermining the core experience rather than improving it.
Similar dynamics apply in other categories. Independent boutiques, vintage stores, resale shops, and certain specialty retailers succeed by offering curation, serendipity, and human taste rather than optimization. In these cases, AI may still play a role behind the scenes – supporting inventory planning, pricing, or site selection – but it should not reshape the customer-facing experience. AI is most valuable when it reinforces a retailer’s existing value proposition. Formats built around discovery, surprise, or experiential browsing should protect those strengths, even as other parts of the retail landscape move toward greater efficiency and intent-driven shopping.
AI is forcing physical retail to evolve with intention. By creating a supportive environment for customers who arrive with made-up minds, removing friction inside the store, offering the best in-store services, and orchestrating demand with greater precision, retailers are adapting to the new world standards set by AI. All five strategies focus on aligning stores with shopper intent – what customers want, how the store supports it, and when the interaction happens.
The retailers that win in this next era won’t be the ones that use AI to simply automate what already exists. They’ll be the ones that use it to sharpen the role of physical retail – turning stores into places that help shoppers validate decisions, deliver value beyond convenience, and show up at exactly the right moment in a customer’s journey.
In the age of AI, physical retail wins by becoming more intentional – designed around informed shoppers, optimized for the right outcome in each format, and activated at moments when demand is real.
If 2025 proved anything, it’s that the American consumer hasn’t stopped spending – they’ve just become incredibly selective about who earns their dollar. As we look toward 2026, success isn't just about weathering headwinds; it's about identifying the specific operational levers that drive traffic.
We analyzed the data to identify ten retail and dining standouts (presented in no particular order) that are especially well-positioned for the year ahead. From grocery icons mastering hyper-authenticity to fitness challengers proving that low price doesn't mean low quality, these companies have demonstrated a powerful understanding of their audience and the operational agility to meet them where they are.
Here – in no particular order – are the brands setting the pace for 2026.
When we pick retailers for our Ten Top list, there are some that rest on the edgier side and others that look fairly down the middle. Picking H-E-B, a grocer that has seen monthly visits up year over year (YoY) for all but one month since April of 2021, is clearly not one of the bolder claims. But consistent success shouldn’t preclude a retailer from receiving its well deserved kudos, and there are some unique reasons that H-E-B specifically needs to be included this year.
H-E-B exemplifies the single most important trend in retail: the need for a brand to have authenticity and a clear reason for being. The retailer understands its audience, and as a result, it’s able to optimize its merchandising, promotions, and experience to best serve that loyal customer base. This pops in the data when we see the loyalty H-E-B commands, especially when compared to the grocery average.
In addition, the chain has also embraced adjacent innovation, leveraging its existing fleet by adding True Texas BBQ to a growing number of locations. The offering not only helps maximize the revenue potential of each visit, it taps into the core identity of the brand, further deepening customer connection and authenticity. The strategy also signals H-E-B’s understanding of emerging consumer behaviors – particularly the increase in shoppers turning to grocery stores for affordable, restaurant-quality lunches. And this combination of expanding revenue channels while heightening H-E-B’s uniqueness should also carry over into the value and impact of its retail media network.
In short, H-E-B has not only identified a critical route to success, it continues to embrace channels that widen revenue potential while doubling down on foundational strengths.
In 2024, Michaels held nearly 32.0% of overall visit share among the top four retailers in the wider crafts and hobby space. By the second half of 2025, that number had skyrocketed to just over 40.0% – driven largely by the closures of key competitors JoAnn Fabrics and Party City.
And it isn’t just that the removal of competitors is increasing the share of overall visits; the rate of capture appears to be accelerating. In Q2 2025, visits rose 7.3% YoY as Michaels began absorbing traffic from Party City, which closed the bulk of its locations by March. Growth strengthened further in Q3, with visits up 13.1% YoY following the completion of JoAnn’s shutdown in May. But during the all-important Q4, traffic surged even higher YoY, suggesting that that consolidation alone doesn’t fully explain the gains.
While the tailwinds of competitor closures clearly help, there are other strategies that are helping the retailer maximize this wave. Whether it be NFL partnerships to boost the retailer’s Sunday role in American households, a push into the framing space with 10-minute custom framing, the addition of JoAnn’s branded merchandise to its offerings, or even a challenge to Etsy’s online dominance with a new marketplace – Michaels is making moves to take full advantage of their improved positioning. There is also an argument to be made that Michaels is the retailer best poised to benefit from the segment’s consolidation, given that it is also the most oriented to a higher income consumer among top players in the category. This could help unlock other more focused concepts and promotions, and better align with an audience now looking for a retail replacement.
Walmart is the dominant player in physical retail.
And they leverage this position to push forward new offerings that extend revenue potential while maximizing per-store impact. They are a pioneer in the retail media space and have been using their unique reach to push that side of the business forward. Add to that the fact that they have been among the savviest players in all of retail in identifying the ideal approach to omnichannel, utilizing their massive physical footprint to improve their reach via BOPIS and store-fulfilled e-commerce.
All good reasons for inclusion, right?
But, here’s the kicker - from a pure visit perspective, things are going from good to better. Between January and September 2025, Walmart visits were essentially flat year over year – a good position for a retailer with such a massive reach and such strength shown in recent years. Yet, since October, visits have actually been on the rise, with Q4 2025 showing a 2.5% YoY traffic increase and several weeks exceeding 4.0% YoY.
A retail giant with even more potential growth than we might have expected – and one that’s pushing the very strategies we believe are the key to future success? That’s certainly a reason for inclusion.
Including a department store again on this year’s list? It seems counterintuitive to many of the narratives that ran through 2025, especially as middle-class consumers continue to be squeezed financially. However, Dillard’s still appears to be an exception to the rule, with performance more closely aligned to that of luxury department store brands like Bloomingdales & Nordstrom than to its true competitive set.
In 2025, visitation to Dillard’s was essentially flat YoY – though the chain has consistently outperformed the wider department store category. Dillard’s stands at a unique point somewhere between a mid-tier and luxury department store, and that distinction may be its secret to success. The retailer continues to wow with strong private label offerings that rival and often exceed national brands, a diverse merchandise mix, and locations that often benefit from indoor mall traffic trends.
While Dillard’s lags behind the wider department store category, for example, in terms of repeat visitation and the share of wealthy visitors, these factors may actually create an advantage. Efforts by Dillard's to refresh its product mix through limited-edition capsule collections and new brand launches may be helping it attract a steady inflow of economically diverse new shoppers. And the ability to continually win over new segments without alienating a “core customer” could be a strength amid economic headwinds and waning consumer sentiment.
At the same time, a more diverse visitor profile means that Dillard’s can truly be the department store for many consumers, with a product range that strikes a chord with different shopper segments.
Department stores truly aren’t dead, and those who have found their reason to exist continue to garner attention with shoppers.
If the retail industry had a symbol for 2025, it was probably Labubu. The toy-and-collectible-turned–bag charm took consumers by storm in the second quarter of the year, and POP MART – the retailer responsible for bringing Labubus stateside – quickly became an overnight sensation. Visits to the chain surged over the summer at the height of the craze, while trade areas expanded as customers traveled significant distances to get their hands on a doll.
And although the frenzy cooled somewhat in early fall, visits to POP MART locations like the one in Tulalip, WA began trending upward once again in November 2025 as the holiday season approached, surging even higher in December. Trade area size also increased dramatically during the holiday shopping period, as consumers rushed to get their hands on the chain’s coveted line of festive blind boxes.
As demonstrated by the recent Starbucks Bearista craze, consumers are all-in on cool collectible items that make life more fun – a trend POP MART, strategically located in high-traffic malls popular with younger shoppers, is uniquely positioned to ride. During times of economic uncertainty, consumers crave small ways to indulge, and affordable collectibles that are cute, cuddly, and fun have worked their way into the American zeitgeist.
So, what is next for POP MART? Can it continue to sustain its momentum? It seems likely that Labubus are here to stay, at least for a little while longer, before the retailer hopefully strikes it big with the next “must have”.
When all is said and done, 2021-2025 will likely be viewed as a pivotal turning point for the U.S. coffee industry. As the country recovered from the pandemic, consumer interaction with coffee brands fundamentally shifted. With more employees working from home – bypassing the traditional pre-work coffee run – visit trends migrated to later in the morning and afternoon. Meanwhile, industry-wide dwell times shortened as consumers renewed their focus on convenience.
This move away from the sit-down café experience placed significant pressure on industry leaders, accelerating the shift toward drive-thru and mobile order-and-pay options. This moment of friction also created space for drive-thru-centric challengers like Dutch Bros, which rapidly expanded on the strength of speed and menu innovation.
Among these challengers, 7 Brew stands out as a fast-rising powerhouse heading into 2026. Expanding outward from its Arkansas roots, 7 Brew has been strategic about market entry and site selection for its unique double-drive-thru format. And with a concept that resonates with younger demographics and a footprint adaptable to various geographies, the coffee chain has become a go-to destination for rural and small-town communities, while also maintaining solid reach among more traditional coffee segments like wealthy suburbanites and urban singles. Thanks in part to this broad appeal, 7 Brew is well-positioned for future growth, even as it faces stiffer competition in new markets.
It is no secret that most of the growth in the QSR space over the past two decades has been driven by chicken concepts. Chick-fil-A, rising from a regional chain to a national player throughout the late 1990s and 2000s, was the first to disrupt the burger’s stranglehold on QSR. Raising Cane’s followed in the 2010s with a model built on menu simplicity and operational excellence, earning its place as one of the largest chains in the category. More recently, hot chicken has emerged as one of the fastest-growing segments – and Dave’s Hot Chicken is leading the charge.
No single factor accounts for Dave’s growth from a lone unit in Los Angeles to over 350 units today. Certainly, a wide assortment of sauces and flavor profiles has resonated with U.S. consumers who are increasingly seeking spicier products, while Dave’s 'rebel' brand positioning has successfully attracted younger audiences. And at a time when many QSR and fast-casual chains are abandoning urban locations in favor of suburban markets, Dave’s Hot Chicken continues to open predominantly in urban settings – a strategy that may prove advantageous as migration patterns shift back toward major cities this year.
With so much of the industry’s expansion driven by chicken concepts, it is natural to ask: Have we reached 'peak chicken'? While we are certainly seeing other categories gain traction – think CAVA – Dave’s unique product mix and edgier marketing should help it stand out, even amidst increased competition.
While many discretionary retail categories – including consumer electronics, sporting goods, home improvement, and furniture – are still waiting for post-pandemic demand to recover, housewares retailers have generally enjoyed solid visit trends in 2025. Although consumers may not be financially positioned for large-scale remodels, we are now five years past the pandemic, and many residents (many of whom still work from home) are looking to refresh their living spaces.
It may therefore come as no surprise that TJX Companies’ HomeGoods and Homesense brands had an exceptional 2025 and are well-positioned to repeat this success in 2026.
This year, we observed a behavioral shift among middle-income consumers, including a clear “trade down” from mid-tier department stores and other discretionary categories. In addition, accumulated housing wear-and-tear, the recent bankruptcies of value-oriented competitors such as Conn’s and At Home, and the enduring appeal of the treasure hunt retail model, have all reinforced the brands’ momentum. Taken together, these trends leave HomeGoods and Homesense poised for both continued unit growth and increased traffic in the year ahead.
With the heightened emphasis on health and wellness post-pandemic, fitness is proving to be a category with remarkable staying power well beyond New Year’s resolution season – even in an era of macroeconomic uncertainty. Whether it’s pumping iron, hitting the treadmill, or joining fitness classes, staying healthy no longer requires breaking the bank – for just a dollar a day or less, gymgoers can build strength and endurance, achieve their rep goals, and hit their mileage targets. And affordable fitness chains – those that charge less than $30 per month – are reaping the benefits, outperforming more expensive gyms for YoY visit growth.
Among this value-oriented fitness cohort, EōS saw outsized traffic growth in 2025, with both overall visits and average visits per location outpacing competitors as the chain expands its footprint. EōS’s motto, “High Value, Low Price,” appears to be resonating strongly – especially in a year when similar value propositions are driving momentum across off-price retailers, value grocers, and dollar stores. Longer-than-average dwell times at EōS provide another encouraging signal, suggesting that its amenities, including pools, saunas, basketball courts, and equipment assortments typically found in higher-priced gyms, are truly connecting with visitors. And since visitors who stay longer are more likely to return – and to renew their memberships – EōS is well-positioned to convert this year’s traffic gains into lasting market share.
Eating and entertainment are a match made in heaven — and by leaning into a subscription model that meets price-sensitive customers where they are, Chuck E. Cheese has solidified its position as a standout in the eatertainment category.
Nearly 50 years old, this evergreen children’s entertainment concept has stood the test of time and now boasts roughly 500 venues nationwide. Its perennial tagline – “where a kid can be a kid” – still resonates with today’s children and with the parents who grew up with the brand. After languishing for several years in the wake of COVID, the company turned things around with a revamped Summer Fun Pass launched on April 30th, 2024. The offer of unlimited play per month sparked a dramatic boost in customer loyalty, and the model proved so successful that the company extended it year-round with a family pass as low as $7.99 per month.
This strategy has helped sustain visit growth throughout 2025. Despite closing several locations during the year, visits to Chuck E. Cheese rose 8.3% YoY – well above the flat eatertainment average. And the company’s loyalty rates outpaced last year from August through November, indicating that the offering isn’t losing steam and that customers continue to respond enthusiastically.
The diversity of brands featured in this report highlights that there is no single path to success in 2026.
H-E-B and Chuck E. Cheese demonstrate the power of deepening loyalty through authentic experiences and value-driven memberships. Michaels and HomeGoods show how savvy retailers can capitalize on competitor consolidation and changing consumer spending habits. Meanwhile, Walmart and 7 Brew prove that even in saturated markets, operational innovation can drive fresh momentum.
As we move deeper into 2026, the brands that win will be those that, like the ten profiled here, combine a clear understanding of their unique value proposition with the agility to execute on it.
