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Black Friday 2024 provided valuable insights into consumer behavior as we look ahead to 2025. Placer’s blog highlighted a +2.7% increase in Black Friday weekend visits compared to last year, with shoppers focusing on value while also seeking unique and differentiated products, evidenced by strong year-over-year trends at off-price retailers like HomeGoods, Marshalls, and T.J. Maxx. Pandemic-era categories like home furnishings and sporting goods may also be seeing signs of a resurgence.
The standout takeaway, however, was the evolving role of malls. Mixed-use developments and placemaking, a key trend for malls heading into 2024, proved pivotal this Black Friday weekend. Open-air and indoor malls saw larger year-over-year visit increases (6.7% and 5.0%, respectively) than retailers across all property types (up 2.7%). This was a trend echoed by operators like Simon, further underscoring the mall’s continued relevance in modern retail.
Retailers remain integral to malls, but seasonal attractions, entertainment options, and a more diverse tenant mix have transformed malls into community hubs and prime destinations for both residents and tourists. These attractions have a symbiotic effect, driving greater foot traffic to mall tenants compared to standalone stores of the same brands.
Need evidence that this strategy works? Consumers are staying longer. Our data shows that open-air malls experienced a 7.2% increase in dwell time over Black Friday weekend, while indoor malls saw a 5.1% rise. As we've highlighted before, the longer consumers spend at a mall, the more likely they are to make a purchase.
A strong box office undeniably played a role in Black Friday visit trends and dwell time. Our data shows a nearly 250% increase in visits to movie theaters this Black Friday compared to last year (below). However, the data also reveals that many malls with unique holiday attractions and effective marketing strategies experienced increased visits, indicating that mall traffic was driven by more than just blockbuster movies.
Taken together, our data reinforces that malls have become more vital than ever to modern retail, evolving from traditional shopping hubs into multifaceted destinations that blend commerce, entertainment, and community experiences. Changes in tenant mix have introduced a diverse array of retailers, including digitally native brands, experiential stores, and unique local offerings, catering to broader consumer tastes. Increased visitor attractions, such as dine-in theaters, fitness studios, and immersive art installations, create compelling reasons that drive repeat visits for more than just shopping. Mall-focused events, from seasonal pop-ups to live performances, further enhance the draw by fostering engagement and creating a sense of occasion. This strategic evolution has positioned malls as essential anchors in the retail ecosystem, blending convenience and experience to meet the demands of today’s shoppers.
The holiday shopping season is in full swing, and with Black Friday weekend behind us, it's time to assess how this season is shaping up for retailers. As we noted before Thanksgiving, the shortened window between Thanksgiving and Christmas this year places added pressure on retailers to drive store traffic during key holiday events and weekends.
In 2023, Black Friday accounted for approximately 7% of holiday season retail visits, making it crucial for retailers this year to attract consumers early to mitigate potential slowdowns later in the season. Without burying the lede, Black Friday weekend (Friday through Sunday) delivered on this goal, with six of the seven analyzed retail sectors experiencing visitation growth. While the fervor around Black Friday may not match the excitement of the 1990s and 2000s, this year reaffirmed its enduring importance as a cornerstone of holiday shopping.
From a category perspective, luxury department stores had a strong performance this year, with traffic up 4% compared to Black Friday weekend last year. Nordstrom, in particular, stood out with a successful event. Throughout 2024, luxury department stores have worked hard to align more closely with consumer expectations in terms of assortment, in-store experience, and value, which clearly paid off during this key retail event. According to PersonaLive segmentation, Ultra Wealthy Families made up a quarter of visitors to luxury department stores during Black Friday weekend, bolstering traffic as these consumers tend to be less price-sensitive.
Full-line department stores, mass merchants, beauty, and home furnishing retailers also saw a 2-3% increase in traffic year-over-year. Overall, while discretionary retail still faces challenges, the weekend showed more positive momentum than we've seen in recent years.
Placer’s traffic estimates revealed that while most categories experienced an increase in weekend traffic, there was a noticeable shift in the distribution of visits across the days compared to last year. This year, Friday accounted for a smaller share of event visits than in 2023, while Sunday saw a higher percentage of traffic. Despite this shift, Friday still represented nearly 50% of event visits on average across retail sectors. It’s possible that consumers delayed their shopping trips until later in the weekend, potentially after conducting online research on Friday and Saturday.
What about the iconic lines outside retailers—did they make a comeback? Our data indicates that a few specific items drove consumers to camp out and arrive early for store openings on Black Friday. Notably, Target's exclusive release of the Taylor Swift Eras Tour book and a vinyl edition of her latest album, The Tortured Poets Department, attracted early crowds. Hourly visit data shows a higher share of visits between 4 AM and 6 AM compared to 2023. While last year saw a greater share of visits during regular store hours, this year shoppers arrived earlier, likely drawn by these exclusive products.
What does Black Friday weekend reveal about the rest of the holiday season? The industry successfully overcame its first hurdle—boosting overall holiday visitation despite fewer shopping days—thanks to the growth seen last weekend. However, challenges remain with more lull weeks ahead and an earlier Super Saturday this year. As we noted previously, a shorter season also means tighter shipping windows, which could drive increased in-store visits in the final days before Christmas. On the positive side, discretionary retail saw strong visitation, with key items and promotions effectively capturing the holiday spirit and engaging consumers during this critical period.
Black Friday is the biggest retail milestone of the year – drawing millions of shoppers to stores nationwide. And even as e-commerce claims a growing piece of the holiday shopping pie, consumers flock to brick-and-mortar retailers to browse the aisles, check out new products, and enjoy the festive holiday atmosphere.
But how did brick-and-mortar retailers fare during this year’s Black Friday? Did the high-stakes shopping period deliver?
Black Friday has evolved into a multi-day shopping bonanza. Early holiday sales draw crowds well before Thanksgiving, and major markdowns continue into the weekend and through Cyber Monday. Still, foot traffic data shows that the traditional milestone hasn’t lost its touch. On November 29th, 2024 visits to retailers nationwide surged by 40.4% compared to an average Friday this year – up slightly from 39.8% in 2023.
Year over year (YoY), retail foot traffic increased 0.9% on Black Friday this year – a modest uptick, but one which highlights the resilience of physical retail in an increasingly digital world. Most of the days during the week leading up to Black Friday also saw modest YoY visit increases, as shoppers got a head start on their bargain hunting. And the Saturday and Sunday following the milestone saw more significant YoY visit increases of 2.0% and 6.2%, respectively – perhaps driven in part by customers picking up orders placed online during Black Friday.
Digging deeper into the data for different areas of the country shows that the resonance of the milestone varies significantly by region. In Delaware and New Hampshire, visits to retailers on November 29th were up a whopping 75.9% and 72.8%, respectively, compared to an average Friday this year. And in much of the Midwest – including North and South Dakota, Nebraska, Indiana, Minnesota, Wisconsin, Iowa, Kentucky, Tennessee, and Kansas – retail foot traffic surged by more than 50.0%. By contrast, Western states such as California (26.0%), Wyoming (24.1%), New Mexico (24.5%), Montana (31.3%), Colorado (32.6%), Nevada (33.1%), and Utah (33.6%) experienced much more modest visit boosts.
The differences in statewide Black Friday performance may reflect more general regional Black Friday patterns. Though the Mountain states saw smaller Black Friday visit spikes than other areas of the country, retail visits in the region on November 29th, 2024 were up 4.1% YoY – perhaps a sign that the milestone is growing in local importance. The Eastern and Western South Central regions saw YoY visit increases of 3.7% and 2.8%, respectively – while the South Atlantic region saw a 1.5% increase. Meanwhile, some of the areas where Black Friday is most resonant – including the Midwest – saw visits remain flat or fall slightly below 2023 levels.
Holiday shopping is about more than just making transactions – consumers eagerly leave the comfort of their homes to embrace the thrill of the treasure hunt, explore new products firsthand, and enjoy the experience of shopping with friends. And foot traffic data shows that Black Friday retains plenty of in-person appeal.
For more data-driven insights, visit placer.ai.
Many Americans choose to take the entire week of Thanksgiving off, heading home early and maximizing family time during the holiday. How does the extra vacation time impact travel and leisure foot traffic? We dove into the data to find out.
The Tuesday and Wednesday before Thanksgiving are among the busiest travel days of the year as Americans head back home or travel to friends to celebrate the holiday with loved ones. But with many employees taking the entire week of Thanksgiving off – or choosing to work remotely – the Saturday before Thanksgiving is also a popular travel day.
On Saturday November 23rd, 2024, major U.S. airports and ground transportation hubs saw a 16.8% and 12.5% increase in visits, respectively, compared to the recent Saturday average. The Saturday spike suggests that many travelers started their holiday journey early to avoid the pre-Thanksgiving rush while enjoying a little more time with family and friends.
Visits to both airports and ground transportation hubs then fell on Sunday – although the airport drop was more pronounced than the bus and train station dip – before diverging for the rest of the week: Bus and train stations rose on Monday and peaked on Tuesday before leveling off, while airport visits stayed low on Monday, spiked on Tuesday, and peaked on Wednesday.
The dip in Monday visits along with the relatively larger drop in Sunday visits for airports is likely due to athe decrease in business travel during the week of Thanksgiving. Meanwhile, ground transportation may pick up on Monday because those trips tend to be longer – so travelers could be choosing to head out earlier.
But even as travel traffic increased, hospitality visits dipped. Most hotel categories – with the exception of luxury hotels – received significantly fewer visits on the days before Thanksgiving relative to their recent daily visit averages, with visits only rising slightly for some categories just before the holiday.
This substantial drop in hotel visits pre-Thanksgiving is likely due to a decrease in business travel ahead of the holiday. But all that Saturday travel (see above) still means more people away from home – so where are these travelers staying? The dip in hotel visits before Thanksgiving suggests that many people traveling earlier in the week may be choosing to forego the hotel and instead stay with friends or family.
How do these early Thanksgiving travelers spend their time ahead of the holiday?
Many of those traveling early may be taking extra PTO ahead of the holiday to maximize quality time with their geographically distant family – so, unsurprisingly, foot traffic data indicates that visits to family-friendly destinations spike ahead of the holiday.
This year, visits to museums, aquariums, and zoos peaked on the Tuesday before Thanksgiving relative to the recent Tuesday average, and remained significantly elevated on Wednesday. Museums – which may appeal to a wider age range than the other two types of attractions – also received a substantial visit boost on Monday.
This trend highlights the opportunity for family-friendly venues to strategically plan events, promotions, and extended hours during the early Thanksgiving week to attract traveling families seeking meaningful experiences together.
Indeed, zooming in on family-friendly museums across the country reveals that these venues tend to welcome a much larger share of out-of-town guests on the Monday to Wednesday before Thanksgiving compared to the same period the week before. This suggests that many of those who traveled early for Thanksgiving use the days ahead of the holiday to spend quality time with their relatives and engage in family-friendly activities in their hosts’ cities. Museums and similar venues can capitalize on this trend by tailoring their offerings or promotions to appeal to these out-of-town visitors during this peak period.
Analyzing pre-Thanksgiving foot traffic to travel hubs and leisure venues reveals that many Americans likely leverage the extra time off to extend their stay with their loved ones and explore local attractions together. By understanding these trends, businesses and cultural institutions can better cater to holiday travelers, creating meaningful experiences during this uniquely busy and family-focused season.
For more data-driven insights, visit Placer.ai.
Many of Thanksgiving’s consumer behavior impacts are broadly recognized, from the pre-Thanksgiving Turkey Wednesday peak at grocery stores to the post-Thanksgiving Black Friday shopping bonanza. But diving into consumer foot traffic trends for the week before the holiday reveals some lesser-known ripple effects from many Americans’ favorite national event. So how did Thanksgiving impact retail, dining, and airport visits this year? We analyzed the data to find out.
Many Americans host friends and family for Thanksgiving dinner, leading to the well-recognized spike in pre-Thanksgiving grocery traffic that culminates on Turkey Wednesday. But hosting a proper Thanksgiving dinner requires more than just good food – the space needs to be prepped as well.
Foot traffic data indicates that many consumers do in fact spend the week before Thanksgiving shopping for decor and other entertainment supplies, driving visit increases at home furnishing stores such as Homesense and at party supply stores such as Party City. And the prospect of guests also seems to motivate consumers to tackle whatever home repair projects they’ve been putting off – visits to home improvement stores, including Home Depot and Lowe’s, also received a significant boost the week before Turkey Day.
All the time spent in the kitchen cooking for Thanksgiving may also be contributing to a rise in dining visits on the days leading up to the holiday. Although visits to restaurants, breakfast joints, and fast food places dipped slightly during the weekend before Thanksgiving, foot traffic to major dining segments began climbing on Monday, November 25th before peaking on Turkey Wednesday.
This increase in dining visits could be due in part to home cooks – and their families – looking to fuel up outside the home as the kitchen gets taken over by Thanksgiving prep. And some Americans who started the Thanksgiving vacation early may choose to spend some quality time going out to eat with their friends and families prior to the big day. Others who are already traveling may also be driving up dining visits by looking for more meals on the go.
But even as some Americans begin their Thanksgiving travels earlier in the week, most Americans traveling by car seem to wait until Wednesday to head out – and the traffic boost to car-related categories seems to occur much closer to the day itself. Car shops & services and gas stations & convenience stores received a minor bump on the Tuesday before Thanksgiving as some Americans hit the road early or got their car serviced ahead of the long drive back home. But most of the traffic boost to car shops, car washes, and gas stations occurred on Wednesday November 27th – just before Thanksgiving travel.
Thanksgiving’s economic impact is not limited to grocery stores and post-Thanksgiving Black Friday shopping. Analyzing consumer foot traffic data for the week before the holiday reveals the widespread impact that Thanksgiving has on a range of consumer sectors, from car washes to dining segments to home improvement.
For more data-driven consumer insights, visit placer.ai.
Turkey Wednesday – the day before Thanksgiving – is the grocery industry’s Black Friday. As shoppers flock to stores for turkeys, cranberry sauce, and other holiday essentials, the day delivers impressive visit spikes for grocery, superstore, and dollar stores alike. But how did this year’s Turkey Wednesday measure up – and which brands capitalized most successfully on this critical shopping event?
We dove into the data to find out.
People love to shop – but they also love to procrastinate, descending on stores just before major holidays to grab last-minute supplies. So far in 2024, March 30th (Easter Eve), May 11th (the day before Mother's Day), and November 27th (Turkey Wednesday) have been the busiest days of the year for grocery stores, superstores, and discount & dollar stores. But while the first two milestones drew bigger crowds to superstores and discount & dollar stores – both natural destinations for gift buyers and food shoppers alike – Turkey Wednesday was the grocery sector’s time to shine.
On November 27th, 2024, grocery stores saw visits surge by 81.0% compared to a year-to-date (YTD) daily average, capturing over half (51.2%) of visits across grocery, superstore, and discount chains. (During the rest of the year, grocery stores account for just 46.6% of the three industries’ overall visit pie.) Still, superstores and discount & dollar stores also attracted plenty of pre-Thanksgiving shoppers with enticing holiday promotions of their own. And despite reports of consumer cut-backs ahead of the holiday, this year’s Turkey Wednesday performance was on par with last year’s, with grocery visits on November 27th 2024 up 0.7% relative to November 22nd 2023 (last year’s Turkey Wednesday).
Diving into statewide grocery store data shows that like Black Friday, Turkey Wednesday’s appeal isn’t evenly distributed across the United States. Though grocery visits spiked nationwide on November 27th, 2024, some regions saw bigger foot traffic peaks than others.
In the Pacific Northwest, parts of New England, and some Mountain states, for example, grocery visits increased by less than 70.0% compared to a YTD daily average. But in parts of the Midwest and South, visits spiked by over 90.0%. Mississippi and Minnesota in particular stood out as major Turkey Wednesday winners, with visits up 96.8% and 96.5%, respectively. These regional differences highlight Turkey Wednesday’s special resonance in areas where holiday shopping traditions like Black Friday also dominate.
Which grocery chains benefit the most from Turkey Wednesday? A look at individual brands shows that traditional grocery stores – think Kroger, Albertsons, and Safeway – generally see bigger pre-Thanksgiving visit boosts than limited-assortment value chains like Aldi and Trader Joe’s. And in keeping with the regional trends noted above, some of the best-performing chains are midwestern favorites like Schnucks and Albertsons’ Jewel-Osco, which saw Turkey Wednesday foot traffic surges this year of 103.9% and 92.6%, respectively.
But numerous other chains also saw major Turkey-fueled visit increases on November 27th – including Food 4 Less, the Kroger-owned regional value chain with locations in both the Midwest and California, and East Coast brands ShopRite and Wegmans. When it comes to last-minute holiday shopping, it seems, there is plenty of room for multiple brands to thrive.
Though value-oriented grocery chains typically see smaller visit spikes on Turkey Wednesday, many budget brands are steadily growing their pre-holiday audiences.
Grocery Outlet Bargain Market and Aldi saw foot traffic rise by 13.5% and 11.2%, respectively, on November 27th, 2024 compared to last year’s Turkey Wednesday. (Both chains also saw substantial increases in the average number of visits to each of their individual locations – 9.7% and 8.4%, respectively – proving that the increase isn’t solely a result of fleet expansion.) Meanwhile, traditional grocery leaders like H-E-B, Kroger’s Ralphs, Ahold Delhaize’s Hannaford, and Albertsons’ Jewel Osco, also recorded year-over-year (YoY) foot traffic gains, highlighting robust performance across much of the sector.
Groceries are a crucial part of the Thanksgiving holiday – but liquor, it seems, may be even more indispensable. On November 27th, 2024, visits to liquor stores surged even higher than visits to grocery stores – generating a remarkable 186.4% visit spike, as consumers stocked up on spirits to ease the mood at stressful family gatherings or to show gratitude to hard-working hosts. Like for grocery stores, Turkey Wednesday was liquor stores’ busiest day of the year so far – though if last year is any indication, the run-up to Christmas will likely generate even more impressive traffic bumps.
Turkey Wednesday 2024 reaffirmed the key role played by traditional grocery stores in the run-up to Thanksgiving. And though supermarkets and liquor stores stole the spotlight, superstores and discount & dollar stores also experienced significant visit upticks – and value chains are steadily growing their pre-holiday audiences. How will these categories continue to fare throughout the rest of the holiday season?
Follow Placer.ai’s data-driven retail analysis to find out.
Sports leagues like the NBA, NFL, and MLB boast billion-dollar revenues – and the venues where these games unfold hold significant commercial potential in their own rights. Many stadiums host concerts and other shows in addition to regularly held sporting matches and can accommodate tens of thousands of spectators at once – creating massive retail, dining, and advertisement opportunities.
This white paper analyzes location intelligence metrics for some of the biggest stadiums across the country to reveal the commercial potential of these venues beyond simple ticketing revenue. Where do visitors of various stadiums like to shop? Do specific sporting and cultural events impact the nearby restaurant scene differently? How can stadium operators, local businesses, and advertisers tailor their offerings to a stadium’s particular audience and make the most of the stadium and the space throughout the year?
We take a closer look below.
The three major sports leagues – the National Basketball League (NBA), Major League Baseball (MLB), and the National Football League (NFL) – play at different points of the year, and the number of games each league holds during the season also varies.
MLB leads in game frequency, with each team playing 162 games during the regular season, which runs approximately from April through September. Basketball season is also around six months – roughly from mid-October to mid-April – but each NBA team plays only 82 games a season. And the NFL has both the shortest season – 18 weeks running from early September to early January (with the pre-season starting in August) – and the fewest number of matches per team. Understanding the monthly visitation patterns for the various types of stadiums can help advertisers, stadium operators, and other stakeholders ensure that they are leveraging the full potential of the venue throughout the year.
Unsurprisingly, the sports arenas serving the different leagues see visit spikes during their leagues’ respective season. But comparing visit numbers throughout the year to the average monthly visit numbers for each category in 2023 reveals that the relative visit increases and decreases during the on- and off-season vary for each type of stadium.
MLB stadiums display the steadiest visit strength during the on-season – perhaps due to MLB’s packed game schedule. MLB tickets also tend to be relatively affordable compared to tickets to pro football or basketball matches, which may also contribute to MLB’s consistently strong visit numbers throughout the season. During the MLB off-season, baseball fields – which tend to be uncovered – are relatively empty.
The seasonal visit spike to NBA arenas is less steady. The beginning and end of the season see strong peaks, and visits slow down slightly during the mid-season months of January and February. Visits then drop during the off-season spring and summer, but the off-season visit dip is not as low as it is for MLB fields – perhaps because the NBA arenas’ indoor nature make them suitable locations for concerts and other non-basketball events.
Meanwhile, NFL stadiums see the least dramatic drop in visits during the NFL off-season, as these venues’ enormous size also make them the ideal location for concerts and other cultural events that draw large crowds. These arenas’ strong almost year-round visitation numbers mean that sponsors and advertisers looking to expand beyond sports fans to reach a diverse audience may have the most success with these venues.
Although MLB offers the most budget-friendly outing, combining STI: Popstats demographic metrics with trade area data reveals that MLB stadium visitors reside in higher-income areas when compared with visitors to NBA or NFL stadiums.
Baseball fans tend to be older than fans of the other sports, which could partially explain MLB stadium visitors’ higher household income (HHI). The combination of lower ticket prices, higher median HHI among fans, and many games per season offers baseball stadiums significant opportunities to engage effectively with their fan bases.
But while NBA and NFL stadium attendees may not come from as high-income areas as do MLB stadium visitors, fans of live basketball and football still reside in trade areas with a higher HHI compared to the nationwide median. So by leveraging stadium space, advertisers and other stakeholders can reach tens of thousands of relatively high-income consumers easily and effectively.
Sports fans are known to be passionate, engaged, and willing to spend money on their team – but stadium visitors also shop for non-sports related goods and services. Retailers and advertisers can draw on location analytics to uncover the consumer preferences of stadium visitors and tailor campaigns, sponsorships, and collaborations accordingly.
Visitation data to the top five most visited MLB stadiums during 2023 showed differences between the apparel and sporting goods shopping preferences of the various stadiums’ attendees. While 39.4% of visitors to Truist Park also visited DICK’s in 2023, only 30.8% of Yankee Stadium visitors stopped by the sporting goods retailer in the same period. Similarly, while 29.9% of visitors to Yankee Stadium frequented Kohl’s, that percentage jumped to 47.3% for Busch Stadium visitors.
Harnessing location intelligence to see the consumer preferences of a stadium’s visitor base can help retailers, stadium operators, and even team managers choose partnerships and merchandising agreements that will yield the most effective results.
Sports and snacks go hand in hand – what would a baseball game be without a hot dog or peanuts? But while every stadium likely provides a similar core of traditional game day eats, each venue also offers a unique set of dining options, both on- and off-premise. And by leveraging location analytics to gain visibility into stadium-goers dining habits, stadium operators and local food businesses can understand how to best serve each arena’s audience.
Mapping where stadium visitors dine before and after games can help stakeholders in the stadium industry reach more fans.
The chart below shows the share of visitors coming to a stadium from a dining venue (on the x-axis) or going to a dining venue after visiting the stadium (on the y-axis). The data reveals a correlation between pre-stadium dining and post-stadium dining – stadiums where many guests visit dining venues before the stadium also tend to have a large share of guests going to dining venues after the event. For example, the AT&T Stadium in Arlington, Texas, saw large shares of visitors grabbing a bite to eat on their journey to or from the stadium, while the M&T Bank Stadium in Baltimore, Maryland saw low rates of pre- and post stadium dining engagement.
These trends present opportunities for both local businesses and stadium stakeholders. For example, venues with high dining engagement can explore partnerships with local restaurants, while those with lower rates can build out their in-house dining options for hungry sports fans.
Stadiums looking to enhance their food offerings – or local entrepreneurs thinking of opening a restaurant near a stadium – can also get inspired by stadium visitors’ dining preferences. For example, psychographic data taken from the Spatial.ai: FollowGraph dataset reveals that visitors to MetLife Stadium in East Rutherford, New Jersey have a much stronger preference for Asian cuisine compared to New Jersey residents overall. With that knowledge, the stadium can enhance the visitor experience by expanding its Asian food offerings.
On the other hand, MetLife Stadium goers seem much less partial to Brewery fare than average New Jerseyans, so the stadium operators and restaurateurs may want to avoid offering too many Brewery-themed dining options. Stadium stakeholders can reserve the craft beers for Caesars Stadium, M&T Bank Stadium, and Soldier Field Stadiums, where visitors seem to enjoy artisanal brews more than the average resident in Louisiana, Maryland, and Illinois, respectively.
All of the stadiums analyzed exhibited unique visitor dining tastes, a reminder that no customer or fan base is alike. Aligning on- or off-site dining options with offerings that align with a given customer base’s preferences can improve overall visitor satisfaction and boost revenues.
Zooming in to look at consumer behavior around individual events reveals further variability in dining preferences even among visitors to the same stadium, with different types of events driving distinct dining behaviors.
State Farm Stadium in Glendale, Arizona, is home to the Arizona Cardinals. The stadium hosted the 2023 Super Bowl, but the NFL stadium also acts as a concert venue for acts ranging from Taylor Swift to Metallica. And location intelligence reveals that the dining preferences of stadium visitors vary based on the events held at the venue.
During the Super Bowl, sports bars such as Yard House and Buffalo Wild Wings saw the largest increase in visits compared to the chains’ daily average. A month later, attendees at Taylor Swift's concert gave fried-chicken leader Raising Cane’s a significant boost.
Local restaurants can leverage location analytics to see what types of events are popular with their visitor base and craft collaborations and advertising campaigns that resonate effectively with their patrons.
Sports stadiums and arenas are not just spaces for sports and music enthusiasts to gather; they also offer significant commercial opportunities for the surrounding communities. Stadium operators and local businesses can fine-tune their offerings by utilizing location analytics to better connect with their visitor bases and uncover new retail opportunities.
The dining industry showcased its agility over the past couple of years as it rapidly adapted to shifts in consumer preference brought on by COVID and rising prices. And with a new year around the corner, the pace of change shows no signs of slowing down.
This white paper harnesses location analytics, including visitation patterns, demographic data, and psychographic insights, to explore the trends that will shape the dining space in 2024. Which dining segments are likely to pull ahead of the pack? How are chains responding to changes in visitor behavior? And where are brands driving dining foot traffic by taking advantage of a new advertising possibility? Read on to find out how dining leaders can tap into emerging trends to stay ahead of the competition in 2024.
Comparing quarterly visits in 2023 and 2022 highlights the impact of the ongoing economic headwinds on the dining industry. The year started off strong, with year-over-year (YoY) dining visits up overall in Q1 2023 – perhaps aided by the comparison to an Omicron-impacted muted Q1 2022. And while overall dining growth stalled in Q2 2023, several segments – including QSR, Fast Casual, and Coffee – continued posting YoY visit increases, likely bolstered by consumers trading down from pricier full-service concepts.
Foot traffic slowed significantly in Q3 2023 as inflation and tighter consumer budgets constrained discretionary spending. Overall dining visits fell 2.4% YoY, and full-service restaurants – with their relatively high price point compared to other dining segments – seemed to be particularly impacted by the wider economic outlook. But the data also revealed some bright spots: Fast Casual still succeeded in maintaining positive YoY visit numbers and Coffee saw its Q3 visit grow an impressive 5.4% YoY. As the return to office continues, a pre-work coffee run or lunchtime foray to a fast-casual chain may continue propelling the two segments forward.
Restaurant visitation patterns have evolved over the past few years. Although an 8 PM seating was once the most coveted slot at fine-dining restaurants, recent visitation data suggests that sitting down to dinner earlier is rising in popularity.
But among the QSR segment, the opposite trend is emerging, with late-night visits rising. Analyzing hourly foot traffic to several major QSR chains reveals that the share of visits between 9 PM and 12 AM increased significantly between Q3 2019 and Q3 2023. Even Taco Bell – already known for its popularity among the late-night crowd – saw a substantial increase in late-night visits YoY – from 15.4% to 20.3%.
Who is driving the late night visit surge? One reason restaurants have been expanding their opening hours is to capture more Gen-Z diners, who tend to seek out nighttime dining options. But location intelligence reveals that younger millennials are also taking advantage of the later QSR closing times.
An analysis of the captured market for trade areas of top locations within one of Taco Bell’s major markets – the Chicago-Naperville-Elgin, IL-IN-WI Metropolitan area – reveals a year-over-four-year (Yo4Y) increase in “Singles & Starters.” The “Singles & Starters” segment is defined by Experian: Mosaic as young singles and starter families living in cities who are typically between 25 and 30 years old. As consumers continue to prioritize experiential entertainment and going out with friends, late-night dining may continue to see increased interest from young city-dwellers.
Millennials and Gen-Z consumers aren’t only heading to their favorite fast food joint for a late-night bite – these audience segments are also helping drive visits on the weekends. Smoothie King is one chain feeling the benefits of young, health-conscious consumers.
The chain, which opened in New Orleans, LA, in 1973 as a health food store, has since grown to over 1,100 locations nationwide and is currently expanding, focusing on the Dallas-Fort Worth CBSA. The area’s Smoothie King venues have seen strong visitation patterns, particularly on the weekends – weekend visits were up 3.4% YoY in Q3 2023. The smoothie brand’s trade areas in the greater Dallas region is also seeing a YoY increase in weekend visits from “Young Professionals” – defined by the Spatial.ai PersonaLive dataset as “well-educated young professionals starting their careers in white-collar or technical jobs.”
While some dining chains are appealing to the late-night or weekend crowd, others are driving visits by appealing to sports lovers. How have recent rule changes around student athletes changed the restaurant game, and how can college football teams drive business in their hometowns?
College sports have long been a major moneymaker, with top-tier teams raking in billions of dollars annually. And as of 2021, college athletes can enjoy a piece of the significant fan following of college sports thanks to the change in the NCAA’s Name, Image, and Likeness (NIL) rules, which now allows student athletes to sign endorsement deals.
Since then, multiple restaurants have jumped on the opportunity to partner with student athletes, some of whom have millions of followers on Instagram and TikTok. Chains like Chipotle, Sweetgreen, Slim Chickens, and Hooters have all signed college athletes to various brand deals.
How can brands ensure they partner with athletes their customers will want to engage with? Analyzing a chain’s audience by looking at the interests of residents in a given chain’s trade area can reveal which type of athlete will be the most attractive to each brand’s customer base. For example, data from Spatial.ai: Followgraph provides insight into the social media activity of consumers in a given trade area and can highlight desirable partnerships.
Examining the trade areas of Chipotle, Sweetgreen, Slim Chickens, and Hooters, for instance, reveals that Sweetgreen’s visitors tended to have the largest share of Women’s Soccer followers. Conversely, Sweetgreen’s trade area had lower-than-average shares of College Football Fans or College Basketball Fans, while residents of the trade areas of the other three chains showed greater-than-average interest in these sports. Leveraging location intelligence can help companies choose brand deals that their customers resonate with and find the ideal athletes to represent the chain.
Finding the right college athlete partnership is one way for dining brands to appeal to college sports enthusiasts. But dining chains and venues located near major college stadiums also benefit from the popularity of their local team by enjoying a major game day visit boost.
One of the country’s most popular college football teams, the Ohio State Buckeyes, can draw millions of TV viewers, and its stadium has a capacity of 102,780 – one of the largest stadiums in the country. And while tailgating is a popular activity for Buckeyes fans, nearby restaurants are some of the biggest beneficiaries of the college football craze. Panera experienced a 235.3% increase on game days as compared to a typical day, Domino’s Pizza visits grew by 283.3%, and Tommy’s Pizza, a local pie shop, saw its visits jump by a whopping 600.9%.
This influx in diners also causes a major shift in game day visitor demographics, as revealed by changes in visitors at dining venues located near stadiums of two of the nation’s best college football teams – the Ohio State Buckeyes and Ole Miss Rebels. Based on Spatial.ai: Personalive data for the captured market of these dining venues, game day visitors tended to come from “Ultra Wealthy Families” when compared to visitors during a typical non-game day in September or October.
The analysis indicates that popular sporting events create a unique opportunity for restaurants near college stadiums to attract high-income customers game day after game day, year after year.
While some spend game day tailgating or visiting a college restaurant, others hold a viewing party – with a six-foot submarine. And the sub’s popularity extends beyond Superbowl Sundays. Sandwich chains including Jersey Mike’s, Firehouse Subs, Jimmy John’s, and Subway (recently purchased by the same company that owns Jimmy John’s) have seen sustained YoY increases in visits and visits per venue in the first three quarters of 2023.
Some of the growth to these chains may be related to their affordability, a draw at all times but especially during a period marked by consumer uncertainty and rising food costs. And subway leaders seem to be seizing the moment and striking while the iron is hot – Jersey Mike’s opened 350 stores in 2023 and still saw its YoY visits per venue grow by 6.6%. And Subway reported ten consecutive quarters of positive sales, a promising sign for its new owner.
The love for a healthy, affordable sandwich extends across all income levels, with all four chains seeing a range in their visitors' median household income (HHI). Out of the four chains analyzed, Jersey Mike’s – which has long prioritized a suburban, middle-income customer – had the highest trade area median household income of the four chains at $77.3K/year. Subway, known for its affordability, had the lowest, with $62.9K/year. The variance in median HHI combined with the strong foot traffic growth shows that when it comes to sandwiches, there’s something for everyone.
Persistent inflation and declining consumer sentiment may pose serious challenges for the dining space, but emerging trends are helping boost some restaurants. Customers seeking out a late-night bite drive visits to QSR chains, and health-conscious diners are boosting foot traffic to smoothie bars and sandwich shops. Meanwhile, sports sponsorships and game-day restaurant visits can provide a boost to dining businesses that take advantage of these opportunities.
“Retail media networks have turned retailers into ad moguls. That’s a huge change and nobody yet understands all the implications of it.”
Constantine von Hoffman, MARTECH
Companies operating consumer-facing brick-and-mortar venues traditionally relied on selling goods and services as their primary revenue stream. But recently, leading retailers such as Walmart and Target have begun to leverage their immense store fleet into a powerful advertising platform.
Online retailers have been tapping into the advertising power of their digital sites for years by relying on various automated tools to show third-party advertisements to relevant consumer segments. But now, retailers with a strong offline presence can also leverage physical marketing impressions and focus their campaigns while reaching consumers at the point of purchase. Retailers have long recognized the intent that drives a store visit, and understanding the full value of leveraging that visit to its full extent is an important new frontier.
Major retailers are continuing to see their physical visits outnumber their online ones.
And in spite of the gloomy predictions regarding the future of brick and mortar retail, major retailers are continuing to see their physical visits outnumber their online ones. Monthly numbers of visitors to Walmart and Target significantly outpace the brands’ online reach, according to web data from Similarweb. So although, up until recently, these brands have focused their media placements on their digital channels, it is becoming increasingly clear that these chains’ physical stores hold powerful – and currently untapped – advertising potential.
Online visitor data source: similarweb.com
And with the recent rise in digital advertising costs, retail media networks are becoming more attractive for companies looking to make the most of their ad budget. Retail media networks can also help brands reach rural communities, elderly Americans, and other consumer segments that are currently underserved by digital advertisers.
This white paper explores several retailers on the cutting edge of the retail media network revolution. Keep reading to find out how advertisers can use retail media networks to promote to hard-to-reach consumers, segment their ad spending, and optimize their campaigns.
Residents of rural areas use the internet less frequently, and have lower levels of technology ownership than their urban and suburban counterparts. As a result, companies that stick to digital advertising may have a harder time reaching rural consumers. Brick and mortar retailers popular in smaller markets can fill in the gaps and help brands promote their products and services to this hard-to-reach audience.
Brick and mortar retailers popular in smaller markets can help brands advertise to hard-to-reach audiences.
Dollar General saw significant success over the pandemic, with the current economic climate continuing to benefit the brand. Between January and August 2022, nationwide visits to Dollar General venues were 35.6% higher than they were between January and August 2019, while the number of visitors increased 25.4% in the same period.Visit numbers aggregate the visits to the chain’s various locations in a given period, while visitor numbers track the number of people who enter the brand’s stores.
The company has also been operating a media network since 2018. The Dollar General Media Network (DGMN) enables advertisers to reach Dollar General consumers across the company’s channels to build awareness both digitally and in physical spaces. Advertisers with DGMN can display in-store bollard, blade, and wipe stand signs, security pedestals, basket bottomers, and shelfAdz to deliver in-store messaging from parking lot to purchase. Recently, Dollar General announced that its ad platform was now working with 21 new advertising partners, including Unilever, General Mills, Hershey’s, and Colgate-Palmolive.
Embracing the Power of the Small Market
Advertising partners can leverage the DGMN to promote their goods and services to harder-to-reach consumers.
Dollar General has been serving rural residents for years, with the majority of the company’s stores located in communities with fewer than 20,00 residents. And while the brand is growing nationwide, Dollar General’s strength is particularly evident in small markets – which means that advertising partners can leverage the DGMN to promote their goods and services to harder-to-reach consumers.
Comparing year-over-three-year (Yo3Y) visit change to Dollar General stores in metropolitan and micropolitan core based statistical areas (CBSAs) highlights the company’s success in smaller markets. According to the United States Office of Management and Budget, metropolitan and micropolitan CBSAs have over and under 50,000 residents, respectively. Since January 2022, monthly Yo3Y visit growth to Dollar General venues in select Texas micropolitans has consistently outpaced foot traffic to nearby metropolitan areas. While the Sherman-Denison metro area saw August 2022 foot traffic hit a solid 24.5% increase over August 2019, the Gainesville, Texas micro area – around 35 miles east of Sherman – saw its foot traffic increase 54.5% in the same period.
Dollar General’s presence across a significant number of smaller markets means that advertising partners can use the growing DGMN to increase awareness and drive purchase consideration among these harder-to-reach consumers.
In the digital space, three tech giants – Alphabet (previously Google), Meta (previously Facebook), and Amazon – enjoy over 60% of the digital ad revenue in the United States. This means that companies are competing for impressions on a small number of platforms – and smaller brands geared at specific consumer segments may need to spend significant advertising budgets to outbid the larger players. Retail media networks create additional advertising platforms, and enable advertisers to diversify their ad spend, increase their (physical) impressions, focus on more specialized channels to better reach their audience, and potentially reach customers at their highest point of intent.
Retail media networks create additional advertising platforms and potentially reach customers at their highest point of intent.
Albertsons launched its retail media network, Albertsons Media Collective, in November 2021 with the goal of delivering “digitally native, shopper-centric and engaging branded content to the company’s ever-growing network of shoppers.” Currently, the grocer’s media network is primarily digital, but Albertsons’ head of retail media products Evan Hovorka recognizes the importance of leveraging in-store assets to deliver a unique advertising experience. The company is testing out smart carts that link with “Albertsons for U” loyalty program to display ads to shoppers – and Albertsons is likely to find more ways to reach in-store consumers as it continues to develop its retail media network.
The chain is also one of the most popular grocers nationwide. With the exception of March and April 2022, when inflation and high gas prices temporarily halted growth, the brand’s monthly visits and visitor numbers have consistently exceeded pre-pandemic levels. Monthly visits for Albertsons in August 2022 were up 5.7% and monthly visitors were up 5.4% on a Yo3Y basis. This means that advertisers with Albertsons can increase their reach and grow their physical ad impressions just by displaying their ads in Albertsons locations and tapping into the chain’s growing visitor base.
Looking beyond Albertsons' nationwide average foot traffic trends reveals some important regional differences. Between January and July 2022, visits to the brands increased 4.6% in Wyoming on a Yo3Y basis, while foot traffic to the brand’s locations in Oregon jumped 18.5% compared to January through July 2019. This means that a brand looking to reach consumers in Oregon can contract with Albertsons’ media network to show its ads to a fast-growing pool of visitors.
A larger visitor count translates to an increase in unique ad impressions, while more visits from fewer visitors can drive repeated exposures.
Diving deeper into the data reveals an additional layer of insight. Some states with only moderate visit growth are seeing a surge in visitor numbers, while other states are seeing a drop in visitor numbers but a rise in visits. A larger visitor count translates to an increase in unique ad impressions and more people exposed to the ads, while more visits from fewer visitors translates to more overall impressions that can drive repeated exposure among a smaller group of visitors. So advertisers can use segmented foot traffic data to decide where to focus their marketing depending on the goal of the campaign.
For example, Wyoming's moderate increase in visits hides a significant spike in visitors, which means that advertisers to Albertsons venues in Wyoming can get their impressions before a large number of different potential consumers. Meanwhile, Oregon's 18.5% increase in visits is the result of just a 9.4% increase in visitors – so Albertsons is cultivating an increasingly loyal following in the Beaver State, and the grocer’s advertising partners can expect that the same visitors will be exposed to their brand repeatedly.
So companies that want to increase unique ad impressions and build awareness can advertise to Albertsons customers in Wyoming, where their ads will be seen by a large number of new people. But in Oregon, companies may want to promote a campaign that focuses on moving Albertsons visitors through their funnel.
In order to accurately assess the ad distribution patterns in each location, brands operating retail media networks need to understand both visits and visitors trends in each region and for the chain as a whole.
Advertisers with retail media networks can use foot traffic data to refine their geographic audience by identifying the consumer preferences of a given brick-and-mortar brand on a store or city level.
In August 2020, CVS Pharmacy launched its media network, the CVS Media Exchange (cMx). The company estimates that 76% of U.S. consumers live within five miles of at least one store, and the cMx allows partners to tap into the chain’s reach by giving advertisers access to CVS’ online and offline channels, including in-store ads.
Although CVS has been closing locations recently, the brand is still one of the strongest players in the brick-and-mortar retail space. Its 2022 visit numbers have consistently exceeded pre-pandemic levels nationwide, and data from CVS locations in leading cities shows that its Yo3Y visits per venue and visitor numbers are even higher.
CVS’s nationally distributed fleet means that the brand’s locations in different regions attract distinct consumer bases.
CVS carries a varied product mix of daily essentials in addition to its healthcare offerings, so the brand attracts a wide range of consumer segments. And the chain’s nationally distributed store fleet means that CVS has locations in different regions that attract distinct consumer bases who do not all have the same lifestyle preferences. By using foot traffic data to understand the regional consumer preferences of CVS consumers beyond the store, advertising partners can refine their market and make the most of the cMx.
Different regions have different fitness cultures. Chains catering to health-conscious consumers can use retail media networks and foot traffic data to focus their efforts on areas where inhabitants exhibit a high demand for regular workouts.
Analyzing cross-visit data from CVS locations across five major urban centers in the U.S. shows that the percentage of those who also visited gyms or fitness studios varied significantly across each DMA. In the New York area, 62.7% of those who visited CVS in Q2 2022 also visited a fitness venue during that period, in contrast with only 38.0% of CVS visitors around Dallas-Ft. Worth, TX in the same period. This information can help advertising partners in the health and wellness space decide where to place their campaigns.
Looking at cross-visit data on a city-wide level can provide a sense of the consumer culture in each area, but advertisers that dive into foot traffic data for individual stores can refine their messaging even further.
On average, 43.8% of CVS visitors in the Chicago DMA also visited a gym in Q2 2022. But drilling down to the top CVS locations in the city reveals that the rate of cross-visits varies significantly from location to location. Both the E 53rd Street and W 103rd Street locations have a relatively high share of visitors who visit fitness locations – 52.5% and 49.2%, respectively. Meanwhile fitness cross-visits were at just 36.6% for the South Stony Island Avenue location. Advertisers promoting health and wellness related products and services may want to focus on the 103rd St. and 53rd St. CVS locations.
Diving into a customer’s behavior and preferences outside the store can help retail media network operators and advertising partners find the areas and locations best suited for each type of ad.
Cross-visit data is one way to identify consumer preferences beyond the physical store. Advertisers can also analyze digital preferences of offline visitors to focus their marketing on the most appropriate locations.
Advertisers can also analyze digital preferences of offline visitors to focus on the most appropriate locations.
Over the past couple of years, Macy’s has been finding ways to reinvent itself and optimize its store fleet – and foot traffic data indicates that the retailer's efforts are paying off. In the first half of 2022, Macy’s exceeded its H1 2021 overall visit and average visits per venue numbers and posted a positive year-over-year (YoY) visitor count. In Q2 2022, despite the wider economic challenges, Macy’s visitors, visits, and average visits per venue saw YoY increases of 3.4%, 4.0% and 9.9% increases.
Like CVS, Macy’s launched its media network in August 2020, and by February 2021 the Macy’s Media Network was already generating $35 million annually. In addition to advertising on the company’s digital channels, Macy’s also offers partners the use of in-store screen displays, package inserts, and the brand’s iconic billboard in New York City’s Herald Square.
Advertisers can optimize their advertising by analyzing the differences in consumer profiles between a chain’s various stores.
Advertisers that understand the differences in consumer profiles between a chain’s various stores can optimize their advertising efforts. While looking at variations in cross-visit trends is one way to identify interested brick-and-mortar consumers, diving into visitor’s digital behavior and online preferences can also provide valuable insights.
Tools such as Spatial.ai’s GeoWeb, which tracks online engagement with various trends and topics by neighborhood, can reveal how offline consumers behave online. An index score of 100 indicates that consumers in an area have an average interest in a given topic, while scores over (or under) 100 indicate that consumers are more (or less) interested in the topic when compared to the national average interest.
We used Spatial.ai’s GeoWeb tool to analyze the online behavior of consumers in the True Trade Areas (TTA) of five Macy’s locations in the Philadelphia, PA DMA – and found that residents of the different TTAs stores showed differing indexes. For example, the Macy’s in the King of Prussia Mall location showed a high index of 161 in “Men’s Business Clothes Shoppers,” while the Cottman Ave. location had an only slightly above average index of 102. This means that advertisers of men’s business apparel may see more results by focussing their advertising on visitors to the King of Prussia location.
Advertisers that use retail media networks do a lot more than just reach in-store shoppers. Stores exist in the physical world, so advertisers can also reach passers-by through physical venues’ windows, blade signs – or in the case of Macy’s, through its Herald Square Billboard. Here too, foot traffic data can reveal the consumer preferences of people walking by the sign.
We looked at the online behavior in the TTA around the traffic pin on the corner where the billboard is located (Broadway/6th Ave and 34th Street in New York) to understand which advertisers might benefit most from a billboard at that location. While the “Men’s Business Clothes Shoppers” category was over-indexed compared to the national average, as would be expected in midtown Manhattan, “Women’s Fashion Brand Shoppers” had an even higher index. “Gen Z Apparel Shoppers” were over-represented, but “Leather Good Shoppers” and ”Athleisure Shoppers” were under-represented. So a brand that carries both elegant wear and athleisure may want to display its less casual clothing lines on the billboard.
Understanding how consumers behave both on and offline can help retail media networks and advertising partners promote their campaigns most effectively.
To transform their physical store fleet into a media network, brands and companies need to analyze the reach of each venue. The same chain operating in multiple regions may be reaching different types of consumers in each area, or even in various neighborhoods of the same city. These distinct audiences may have contrasting products, brands, and shopping preferences.
Retailers that leverage their brick and mortar presence can transform the advertisement space as it exists today.
Retailers can also partner with advertising partners who wish to promote goods and services not carried by the retailer. For this to succeed, the retailer will need to analyze how consumers behave outside of its stores. Understanding what characterizes the overall behavior of consumers in each locations’ trade area will allow the retailer to reach a larger audience and truly compete with the digital giants. And by leveraging their brick and mortar presence, brick and mortar retail can transform the advertisement space as it exists today.
