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Our latest white paper, Who’s in the Stands? An In-Depth Look at Arena and Stadium Visits, uses location intelligence tools to uncover the demographic and psychographic characteristics of sporting events attendees – including Super Bowl fans. Below is a taste of our findings. For the full report, click here.
As the biggest game of the year, the Super Bowl usually brings a tourism boom to the host city. The heat map below depicts the origins of travelers to the past three Super Bowls (excluding Super Bowl LV in 2021 which was held under COVID restrictions). Year after year, the distribution of Super Bowl attendees is relatively similar to the country’s population distribution – which means, perhaps unsurprisingly, that the most densely populated regions are well-represented at the game.
But the data also reveals that many Super Bowl attendees travel from the regions where the competing teams are based, which indicates that die-hard fans are willing to make the trip to see their local team potentially win a championship. The map also shows that visitors from the Super Bowl’s host city and surrounding areas are heavily represented at the game, regardless of whether or not a local team is playing. It’s likely that a significant number of football fans who live nearby take advantage of the rare opportunity to see a Super Bowl close to home.
Super Bowl LVI in 2022, for example, was played at SoFi Stadium in Los Angeles, CA between the Cincinnati Bengals and the Los Angeles Rams. The event was heavily visited by fans from Southern California as the game was not only being played by the LA Rams, but also at their home stadium in Inglewood, CA. A greater contingent than previous years was also in attendance from Cincinnati, OH and its surrounding areas.
Many fans travel to the Super Bowl from the same regions every year, with the host city and the contending teams’ hometowns also providing significant factions of attendees. But analyzing Super Bowl crowds throughout the years also reveals an important demographic shift taking place among those traveling to the Super Bowl – the growing number of family-oriented visitors.
Since 2019, the True Trade Areas of the Super Bowl stadiums include increasingly greater shares of larger families. Last year’s Super Bowl LVI had an in-person audience that reflected a trade area in which 17.9% of residents came from families of five or more, up from 11.9% at the Super Bowl three years prior. Conversely, Super Bowl attendees in 2022 reflected a trade area in which 37.7% of residents were part of two-person households, a decrease from 47.8% in 2019.
The increase in attendees from areas with larger families could reflect the NFL’s initiatives to make football a more family-friendly sport, including rule and equipment changes aimed at increasing player safety and supporting youth football clubs. The trend towards an increase in attendees from larger families may also inform decisions about products to promote as well as amenities that will contribute to a family-friendly experience on game day.
Brands invest heavily in ads that air during the Super Bowl. But with the right insights, stadium advertising platforms have tremendous potential to reach target audiences in-person at the big game. While a large audience is part of the equation, in order to achieve maximum impact, an in-depth understanding of visitors is critical.
For more insights into sports events attendees, read the full report here.
Key McDonald's Metrics
While focus and streamlined operations are key to restaurant growth strategies, we also continue to see evidence of the impact of innovation and nostalgia in driving visits. McDonald’s has had success with its past celebrity meal collaborations with Travis Scott and J Balvin, with our data indicating a mid-to-high teens lift in visits compared to the weeks prior to the promotion. However, McDonald’s "Adult Happy Meal" collaboration with streetwear brand Cactus Plant Flea Market might be its most successful collaboration today, with data suggesting more than a 30% increase in in-store visitation trends compared to the weeks leading up to the promotion (below). We’ve discussed the impact of limited-time offers (LTO) in the QSR space earlier this year, but McDonald’s has set a new bar for the industry (beating out Taco Bell’s Mexican Pizza launch in May).
Although QSR chains saw more resilient visitation trends than other restaurant categories for much of 2022, the gap between the QSR, fast casual, and full-service restaurant chains had narrowed in September as lower-income consumers continue to face inflationary headwinds from menu price hikes across the QSR space while higher-end consumers continue to dine out. Nevertheless, the impact of McDonald’s adult happy meal promotion is evident in not only the massive spike in visitation trends for the full QSR sector last week (below). While not everyone may love these promotions, they can be an extremely effective way to drive visitation growth.
We, the founding team, always loved data - ideating around it, engineering with it, understanding the world better with it.
But what captivated us most was imagining data products that can be used by tens of thousands of businesses across the world.
Among all the ideas and visions we bounced around before starting the company, one stood out for its simplicity and potential impact - building a ‘Physical Market Intelligence Platform’ to provide everyone in the offline world (a.k.a the ‘real world’) with aggregate insights for decision-making. Or in layman’s terms, “a dashboard to get instant insights for any place to understand its audience, surroundings, and competition”.
In 2016, the Placer founding team gathered in a basement and spent a weekend sketching out a plan to turn this idea into a massive world-class data company.
Whiteboarding without customers or tech debt is fun!!!
The more paper we stuck to that basement wall, the bigger the vision became! Everything is possible with the stroke of a pen…
But very quickly, we hit some glaring challenges:
The best way to approach a big challenge is breaking it down into smaller ones. So we worked hard to define Phase 1 - focusing on building a product that (1) was centered around the mobile location analytics dataset and (2) generated reports tailored for CRE and retail.
5 years and 5 funding rounds later, we’re FINALLY feeling “pretty good” about Phase 1: we launched a world-class mobile analytics product that’s used by over 1,000 customers, and thousands more are using our free products.
But it’s also been “frustrating” - we were always strapped for cash and resources. We’re yet to integrate most of the datasets we need; key reports for certain verticals remain in the product pipeline; and in terms of usability and workflow features, we still have a lot to do in order to create a truly comprehensive platform (vs “read only” status insights tool).
That’s why the $100M Series C funding we just announced is so momentous for me and the rest of the Placer team. It finally removes the shackles and equips us with the tools and materials we need for Phase 2 - rapidly building the full Placer.ai Market Intelligence Platform.
So let’s dive into what that means…
A Physical Market Intelligence Platform is a big data puzzle. Piecing it together - in a nutshell - consists of four phases:
A vast amount of interconnected data is required to create a truly accurate and complete picture of what’s going on at a location. This data falls into two broad categories:
Now consider all things you see going on in the world and imagine how POI and geospatial data can capture and quantify them…
Here’s a snippet:
We track dozens of data categories and thousands of datasets and vendors in order to identify new data that can help answer our customers’ questions.
This is 50% of our work and is a huge data challenge - but also great fun!
Through partnerships and our App Marketplace, we’ve recently integrated online reviews, credit card data, demographics, vehicle traffic volume, crime figures and planned construction into our platform. And we have lots more datasets in our pipeline: retail sales, property sales, financial data, leasing comparisons and climate data to name just a few.
If the data are the ingredients, then ingestion is the cooking. This includes complex data science processes:
Tagging data to POIs is a massive task. Placer’s POI database contains millions of entities: a commercial real estate asset in a customer’s portfolio; stores of a retailer’s chain or that hold a CPG brand’s products; a billboard used for out-of-home advertising; a downtown area being regenerated by a municipality or business improvement district. We geofence each one so data can be tagged to it.
But a much greater complexity than the volume of data-POI matching is the fact that our data structure is mutable - it changes. Stores, restaurants, strip malls and other POIs open, close, merge and move. Our physical environment is constantly changing. One of our platform’s standout attributes is that it always reflects historical change.
In practice, this means that, for each POI change, we not only adjust our data tagging but also re-tag 5 years of historical data to ensure any historical comparisons are “like with like”. This is a huge investment of resources on the part of our data science, devops and engineering teams - exponentially increasing our data management burden.
To complete the cooking metaphor, after selecting ingredients (datasets) and cooking them (data ingestion), we then lay out a buffet-style feast of solutions for our users:
The most basic level of the platform is converting the data into real-world constructs that can be understood by industry professionals: tables, charts, maps and other graphics displaying cross shopping, trade areas (below), cannibalization, risk analysis, visit frequency and so on.
A key tenet of the Market Intelligence Platform is the approach that insights like those are often not the answer to the questions that our customers are looking for. Rather, they are just part of the explanation behind the answer. That means providing a comprehensive suite of Solutions SUPPORTED by insights, not just a library of uncontextualized insights.
An excellent example of this is Void Analysis. A key question for retail real estate is “who is my ideal tenant?” While our platform offered important insights (such as retailers’ average monthly foot traffic and cannibalization) for reaching an answer, landlords were doing a lot of legwork. The Void Analysis tool we released late last year enables CRE professionals to instantly analyze thousands of potential tenants through automatically generated reports that include ranking according to our unique Relative Fit Score. This significantly improves the speed and scope of a search for new tenants.
We are now working on the many additional solutions like Void Analysis in our development pipeline - sales forecasting, site selection for retail chains, market selection, market change reports, product optimization for CPG to name a few.
To be truly useful, solutions must also be delivered in a way that fits various users’ workflows. A dashboard is a good start, but a full platform must offer a range of access points. This means data feeds, REST APIs, and other methods of programmatic access.
We’ll also add to that a rich layer of data exploration tools such as GIS, templates, graph builders, pivot table functionality and advanced entity search. This will provide users with maximum flexibility in how they explore and visualize our data.
The lion’s share of the work is still ahead of us here - more widgets, third party integrations, report generators, scheduled intelligence reports and alerts, and much more.
The platform’s user interface must be fully customized to fit the needs of its different user types across verticals AND within companies (business users, data scientists, data analysts, third party users). An example of how we’ve begun to do this is a portfolio overview section for CRE analysts to rapidly scan properties’ performance metrics. Another is our COVID-19 Recovery Dashboard, particularly used by civic organizations to assess the impact of the pandemic on local economic areas.
As we presented “just data”, we quickly realized some customers were looking for humans to add a “research layer” and context around the data. So an analytical research team has become part of the product. They capture and present key market intelligence, respond to the latest industry trends and customer interests. “The Anchor”, a weekly CRE executive intelligence report launched last September, has now become an inbox staple for many of our customers.
To our current understanding, we’re just “5%” of the way to our Market Intelligence Platform vision. The remaining 95% will be built by scaling POI coverage, datasets, answering more questions and developing the other core components of the platform.
So our focus now is on ramping up the velocity of this development. And to do that, we need even more of the world’s best talent across the company.
So, during 2022, we will use our new capital to double the size of our engineering team and significantly expand the data at our disposal. In parallel, we will also channel more resources to supporting our customers and contributing to industry understanding through our analytical research department and educational content.
Placer.ai is committed to transforming the way real-world businesses make decisions. And we don’t want to waste any time going about it.
LOS ALTOS, CA (January 12, 2021)--Placer.ai, the leader in location analytics and foot traffic data, announced today the closing of a $100M Series C funding round at a $1B valuation. The round was led by Josh Buckley with participation from WndrCo, Lachy Groom, MMC Technology Ventures LLC, Fifth Wall Ventures, JBV Capital, and Array Ventures. The round also included the participation of leading commercial real estate investors and operators, including J.M. Schapiro (Continental Realty Corp), Eliot Bencuya and Jeff Karsh (Tryperion Partners), Daniel Klein (Klein Enterprises/Sundeck Capital), Majestic Realty, and others. The funding will be used to expand the company’s R&D capabilities to further increase the pace of innovation.
“Placer experienced significant growth during 2021 as a consensus formed across the market that accurate, reliable consumer behavior analytics is indispensable to brick and mortar decision-making,” said Noam Ben-Zvi, CEO and Co-Founder of Placer.ai. “Yet, location analytics is just the foundation for a much broader and more comprehensive vision. With this funding, we will accelerate the development of the Placer.ai platform, adding an unprecedented range of new data sets - such as vehicle traffic, planned construction, web traffic, purchase data, and much more - as well as more advanced solutions to empower any professional with a stake in the physical world to make better decisions, faster than ever before. ”
Since launching in November 2018, Placer.ai has been adopted by over 1,000 customers including industry leaders in commercial real estate and retail like JLL, Regency Centers, Taubman, Planet Fitness, BJ’s Wholesale Club, and Grocery Outlet. In the wake of COVID-driven upheaval, the company saw widespread adoption among a series of new categories, among them hedge funds and CPG leaders including Tyson Foods and Reckitt Benckiser.
"Placer provides instant, simple and actionable insights to questions we've been asking as operators for over 30 years. The pace of innovation, the unique trust that the company has developed, and the massive market demand all point to the magnitude and scale of what this team can achieve,” said Jeffrey Katzenberg, Founding Partner of WndrCo.
"We have long felt like the disruption Placer can bring is massive, but the market demand has far exceeded our initial expectations," said Josh Buckley. “We see a powerful opportunity to continue partnering with Placer to improve the way decisions are made in the physical world, fundamentally improving the way these businesses and organizations operate."
Try Placer.ai for free here.
About Placer.ai:
Placer.ai is the most advanced foot traffic analytics platform allowing anyone with a stake in the physical world to instantly generate insights into any property for a deeper understanding of the factors that drive success. Placer.ai is the first platform that fully empowers professionals in retail, commercial real estate, hospitality, economic development, and more to truly understand and maximize their offline activities. Find more information here: https://placer.ai/
LOS ALTOS, CA (April 27, 2021) --Placer.ai, the leader in location analytics and foot traffic data, announced today the close of a $50M Series B funding round. The round was led by Josh Buckley, Todd Goldberg and Rahul Vohra, with participation from Fifth Wall, JBV Capital and Aleph VC. The funding will be used to grow the company’s R&D, expand sales and marketing teams, introduce additional reports and data sets, and grow the recently announced marketplace.
Since launching in November 2019, Placer.ai has been adopted by over 500 customers including industry leaders in Commercial Real Estate and Retail like JLL, Brixmor, Taubman, Planet Fitness, and Dollar General. Yet, the recent upheaval caused by COVID led to widespread adoption among a series of new categories including Hedge Funds and CPG leaders.
“As a business deeply rooted in offline retail, we expected COVID to present a unique challenge. Yet, adoption actually increased as a result of our ability to introduce certainty into such an uncertain environment. The result has been a clearer and deeper understanding by the market of the absolute imperative of location data to improve the decision-making process,” said Placer.ai CEO and Co-Founder Noam Ben-Zvi.
“But our current offering is just the beginning, and we are fully focused on expanding the capabilities both through the development of a range of new features and tools, and the integration of a wide range of data sets through our marketplace. Placer.ai is rapidly becoming the market intelligence platform for anyone with a stake in the physical world.”
In the last year, Placer.ai continued to expand its presence in core markets like Commercial Real Estate, Retail, Municipal governments, and Hospitality while advancing into new segments like CPG and Hedge Funds. The result has been growing market adoption and an increasingly large and diverse reach.
"Fifth Wall has some of the largest owners and operators of real estate as our limited partners and several were customers of Placer.ai, giving us a unique perspective on the company’s growth and potential. We saw firsthand the impact that the data is already having in reimagining the way business is done in retail and real estate broadly,” said Kevin Campos, Partner on the Retail & Consumer Investment team at Fifth Wall. “Yet, what’s even more exciting is that we’re still only seeing a piece of the puzzle and know that there are so many other sectors where the data can be applied. We’re thrilled to help grow and execute this vision alongside this exceptional team.”
"Placer allows businesses that operate offline to make data-driven decisions, fundamentally improving the way they operate. This is the same type of tooling that online businesses have used to grow, moving from hunches to definitive answers," said Josh Buckley. “I'm excited to be partnering with the company's next phase of growth and product development."
“Our journey with Placer.ai started at the very beginning as one of the company's first beta customers. Seeing the disruptive power of the product up close, the speed at which the company developed new features, and the tremendous traction they achieved in the marketplace led us to invest less than a year later and in every round since," said Sandy Sigal, CEO of NewMark Merrill Companies, an owner and developer of over 80 shopping centers and Chairman of BrightStreet Ventures, their venture capital arm. "Several years later, the customer growth, their ongoing product development, and the continuing value they have brought to our organization has only deepened our conviction and makes continued support a no-brainer for us."
Learn more about Placer.ai.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
Consumer preferences have shifted over the past five years. COVID-19 and inflation impacted shopping habits and behaviors across the retail space – and while some of the changes were short-lived, others appear to have more staying power. Now, with memories of the lockdowns fading, and as the inflation that plagued much of 2022 and 2023 wanes (hopefully), we analyzed location intelligence data to understand what the retail and dining landscape looks like today.
This report leverages historical and current foot traffic data and trade area analysis to better understand the current retail and dining landscape and reveal consumer trends likely to shape 2024 and beyond. Which segments have benefited most from the shifts of the past five years? How are legacy brands staying on top of current shopping and dining trends? Where are people shopping and dining in 2024? And what characterizes the modern consumer?
One of the major retail stories of the past five years has been the rise of Discount & Dollar Stores. Category leaders such as Dollar General and Dollar Tree expanded significantly prior to the pandemic, which helped these essential retailers attract large numbers of customers during the initial months of lockdowns.
During this period, many Discount & Dollar Stores invested in more than just their store count – several leading chains also expanded their grocery selection, allowing these companies to compete more directly for Grocery and Superstore shoppers. As Discount & Dollar Stores continued growing their store fleets – and as the pandemic gave way to inflation concerns – shoppers looking for more affordable consumables options gravitated to this segment.
Location intelligence shows that the rapidly opening stores and stocking them with fresh groceries is working – since 2019, Discount & Dollar Stores have slowly but steadily grown their visit share relative to the Grocery and Superstore sectors.
In 2019, Discount & Dollar retailers captured 15.1% of the visit share between the three categories analyzed. This number grew by a full percentage point between 2019 and 2020 and the trend has continued, with the category enjoying 16.6% of the relative visit share in 2023. Meanwhile, Superstores’ relative visit share decreased during the same period, dropping from 41.7% in 2019 to 40.0% in 2023, while the relative visit share of Grocery Stores remained mostly stable.
Still, consumers are not giving up their regular Grocery or Superstore run quite yet – over 80% of combined visits to Grocery Stores, Superstore, and Discount & Dollar Store sectors still go to Grocery Stores and Superstores. But the data does indicate that some shoppers are likely choosing to shop for groceries and other consumables at Discount & Dollar Stores. And CPG companies and category managers looking to reach customers where they shop may want to consider adding Discount & Dollar Stores to their distribution channels.
The key question that remains is how much of the gained visit share can the Discount & Dollar leaders maintain as the economic environment improves. This metric will be the strongest sign of whether the short term gains made within a favorable context drove long term value.
Superstores’ visit share may be shrinking somewhat in the face of Discount & Dollar Stores’ growth. But diving into the Superstore leaders reveals that these macro-shifts are having a different impact on the various sub-categories within the wider Superstore segment.
Walmart remains the undisputed Superstore leader thanks to its 61.8% share of overall visits to Walmart, Target, Costco, Sam’s Club, and BJ’s in 2023. But 61.8% is still lower than the 66.3% relative visits share that the Superstore behemoth enjoyed in 2019. Meanwhile, Target grew its relative visit share from 17.3% in 2019 to 19.3% in 2023, while the combined visit share of the three membership club brands increased from 16.5% in 2019 to 18.9% in the same period.
Some of the shift in visit share can be attributed to Walmart closing several locations while Target, Costco Sam's Club, and BJ's expanded their fleet – but other factors are likely at play.
Costco and Target attract the most affluent clientele of the five chains analyzed, which could explain why these chains have seen significant growth at a time when many consumers are operating with tighter budgets. The success of these companies also suggests that there are enough consumers willing to spend beyond the basics – as shown with Target’s Stanley Cup success (more on that below) – to support a varied product selection that includes higher-priced options. It also speaks to a high upside on a per customer basis for chains that have proven effective at providing higher-end products alongside those with a value orientation. This speaks to a unique capacity to effectively address “the middle” – an audience that is defined neither solely by value-seeking nor by high-end product proclivities.
Sam's Club and BJ’s also give shoppers an opportunity to save by buying in bulk and cutting down on shopping trips – and related gas expenses – which may also have contributed to their success. The increase in the relative visit share of wholesale clubs indicates that today’s consumer might react positively to more options for bulk purchases in non-warehouse club chains as well.
Retail is not the only sector that has seen slow and steady shifts in recent years – the dining space was also significantly impacted by pandemic restrictions of 2020-2021 and the inflation of 2022-2023. Location intelligence reveals shifts in both the types of establishments favored by consumers and in the in-store behaviors of dining consumers.
Convenience stores’ dining options have evolved in recent years, with today’s consumers heading to Wawa for a freshly made specialty hoagie or to Buc-ee’s to enjoy the chain’s variety of specialty snacks.
Analyzing the visit distribution among C-Stores and other discretionary dining categories (Fast Food and QSR, Restaurants, and Breakfast & Coffee, not including Grocery and Superstores) showcases the growing role of C-Stores in the dining space. Between 2019 and 2023, C-stores' visit share relative to the other discretionary dining categories jumped from 24.2% to 27.1%. The relative visit share of Breakfast, Coffee, Bakeries & Dessert Shops also grew slightly during the period. Meanwhile, Restaurants’ relative visit share dropped from 13.8% to 11.7% and Fast Food & QSR’s dipped from 51.8% to 50.6%.
Several factors are likely driving this evolution. Most Restaurants shuttered temporarily at the height of the pandemic while C-Stores remained open – and consumers likely took the opportunity to get acquainted with C-Stores’ food-away-from-home options. And many C-Stores expanded their footprint in recent years, while some dining chains downsized, which likely also contributed to the changes in relative visit share between the segments.
But the continued growth of C-Stores between 2021 and 2022, and again between 2022 and 2023, indicates that many diners are now embracing C-Store food out of choice and not just due to necessity. The rise of the Breakfast, Coffee, Bakeries & Dessert Shops category alongside C-Stores in the past five years may also highlight the current appetite for affordable grab-and-go food options. And with C-Store operators embracing the shifts brought on by the pandemic and actively expanding their food options, diners are increasingly likely to consider C-Stores for their portable meals and packaged snacks.
C-Store visitors are increasingly receptive to trying new products at their local c-store. So how can C-Store operators and CPG companies determine which products will best appeal to customers? Analyzing the trade areas of seven major chains – 7-Eleven, Wawa, Casey’s, QuikTrip, Cumberland Farms, Plaid Pantry, and Buc-ee’s – using the Spatial.ai: FollowGraph dataset reveals significant variance in food preferences between the chains’ visitor bases.
For instance, Plaid Pantry visitors were 55% more likely than the nationwide average to fall into the “Asian Food Enthusiasts” segment in 2023, in contrast with Casey’s visitors who are 7% less likely to belong to this psychographic. Residents of the trade areas of QuikTrip and Buc-ee’s rank highest for "Fried Chicken Lovers," while Cumberland Farms and Plaid Pantry visitors register the least interest. C-Store operators, QSR franchisees, packaged food manufacturers, and other stakeholders can leverage these insights to optimize food offerings, identify promising partnership opportunities, and find new venues for product testing.
While C-Stores stores may be the exciting story of the day, Full-Service Restaurants continue to play a major role in the wider dining landscape. And despite the ongoing economic headwinds, several dining brands and categories are seeing growth – although location intelligence suggests that in-restaurant behavior may be changing as well.
For example, the hourly visits distribution for leading steakhouse chains has shifted over the past five years: Between 2019 and 2023, Texas Roadhouse, LongHorn Steakhouse, and Outback Steakhouse all saw a jump in the share of visits occurring between 2:00 PM and 6:00 PM – not typical steak eating hours.
Outback and Texas Roadhouse offer early bird dinner specials while LongHorn has a happy hour, so some diners may be choosing to visit these restaurant chains earlier in the evening in order to stretch their eating out budget. Other consumers who are still working from home most of the week may also be eating on a more flexible schedule, and these diners may be having more late lunches in 2023 when compared to 2019. Restaurant operators, drink providers, and menu developers may want to adapt their offerings to this emerging mid-afternoon rush.
The data examined above shows changes within key retail and dining segments over the past five years. So what do these shifts reveal about today’s consumer? What are shoppers and diners looking for in 2024?
The beginning of 2024 was marked by an Arctic blast and plunging temperatures. Consumers, unsurprisingly, hunkered down at home – and foot traffic to many retail categories took a dip. But the declines were short-lived, and by the fourth week of January 2024 foot traffic had rebounded across major categories.
Still, zooming into weekly visit performance for key retail and dining categories for the first eight weeks of the year reveals that the cold did not impact all segments equally – and the subsequent resurgence boosted some sectors more than others.
Discount & Dollar Stores had the strongest start to 2024, with YoY visits up almost every week since the start of the year, and the category showing even more substantial growth once the cold spell subsided. The Grocery category also succeeded in exceeding 2023 weekly visit levels almost every week, although its visit increases were more subdued than those in the Discount & Dollar Store segment.
Superstore and C-Store experienced relatively muted YoY declines in early January and saw significant weekly visit growth as Q1 progressed, with C-Stores outperforming Superstores by late January 2024. And Dining – which suffered a particularly heavy blow in early 2024 – also rebounded with gusto, offering another strong indicator of the resilience of today’s consumer.
Like in the wider Dining industry, weekly YoY visits to the QSR segment quickly rebounded following the unusual cold of the first three weeks of January 2024. And three chains from across the QSR spectrum – legacy chain Wingstop, rapidly expanding Raising Cane’s, and regional cult favorite Whataburger – are seeing particularly strong foot traffic performances.
Diving deeper into the location intelligence reveals that the three chains’ success may be due in part to their visitor base composition: The trade areas of all three brands included a larger share of four-person households compared to the nationwide average of 24.6%.
Wingstop, Raising Cane’s, and Whataburger’s menus all include larger orders to create shareable meals. And larger households seem to be particularly receptive to dining options that allow them to save money, which could explain the significant share of 4+ person households that visit these chains.
The success of these diverse QSR chains also indicates that, although larger households may have more expenses – and might therefore be more impacted by inflation – they can also drive visits to brands that cater to their needs. So dining operators and food manufacturers looking to attract family demographics may consider offering larger meal combos or larger packaging to help larger households splurge on affordable luxuries without breaking the bank.
Perhaps the most significant sign that today’s consumers are still willing to spend money on non-essentials is the recent success of the Starbucks X Stanley “Pink Cup”. The cup has caused such a sensation that re-sellers ask for up to six times the original $50 price – and for those unwilling to shell out the big bucks on the cup, enterprising cup owners offer photo shoots with the product for $5.
The Starbucks X Stanley “Pink Cup” was released on January 3rd, 2024 and could only be bought at Starbucks kiosks located inside a Target. Viral videos of the release circulated on social media, showing eager crowds lining up early in the morning for the chance to be first to grab their cup. Location intelligence reveals that these early morning visits were significant enough to change Target’s typical hourly visit pattern.
Foot traffic between 7:00 AM and 9:00 AM on January 3rd, 2024 accounted for 4.4% of daily visits, compared to 2.6% of daily visits occurring during that time slot on a typical Wednesday in January or February. And demand for the pink Stanley cup drove a spike in daily visits as well – overall daily visits to Target on January 3rd were 18.7% higher than the average Wednesday visits in January and February 2024.
The visit trends to Target on Pink Cup Day are particularly impressive given the freezing weather in some regions of the country and because consumers were coming off the holiday shopping season. And the success of the cup shows that 2024’s shopper is willing to show up – especially for a viral product. Creating buzzy marketing campaigns, then, may be the key to driving retail success.
The retail changes of the past few years have left their mark on how people shop, eat, and spend. And keeping ahead of these changes allows companies and product managers to ensure they can tailor their offerings – whether product selection or marketing campaigns – to the right audience.
