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Visits to Starbucks usually spike on its annual Red Cup Day, as patrons flock to the chain to order a specialty holiday beverage and receive a complimentary reusable red cup. But last year, the chain’s Red Cup Day performance was relatively muted – although foot traffic still got a boost, the jump was not quite as significant as in previous years. Was the promotion more effective in 2024? We dove into the data to find out.
Starbucks’ Red Cup Day came roaring back in 2024, with Thursday, November 14th – the day of the promotion – receiving 42.4% more visits than the recent Thursday daily visit average. And Red Cup Day didn’t just drive visits relative to a regular weekday – the promotion brought a 9.4% lift in overall weekly visits to Starbucks during the week of the event.
The relative visit bump was significantly higher than on Red Cup Day 2023 – when visits on Thursday, November 16th 2023 were only 25.0% higher than the previous five Thursday averages – and even outshined the already strong performance of Red Cup Day 2022.
As usual, Red Cup Day at Starbucks drove a larger visit spike than the launch of the chain’s popular Pumpkin Spice Latte (PSL): During the week of the PSL launch, visits rose 9.7% compared to the first week of H2 (July 1st-7th 2024), while Red Cup Day drove a 12.9% foot traffic bump relative to that same baseline.
Nevertheless, the recent data also indicates that the PSL remains a seasonal fan favorite – Starbucks received more weekly visits on the PSL’s arrival week than it did when it launched the holiday menu, when visits increased 6.7% relative to the beginning of H2.
This year’s Red Cup Day followed several weeks of year-over-year (YoY) visit dips at Starbucks, with weekly foot traffic between September 2nd and November 10th 2024 down an average of 4.4% YoY. But the success of the promotion – which drove YoY visit growth for the first time since August – showcases Starbucks’ expertise at driving visits by owning the calendar.
The chain has succeeded in establishing a yearly buzz around its branded cups that drive visits during what would otherwise be an off-season for the chain. And even this year, when consumers seem to be tightening their purse strings and cutting down on discretionary spending ahead of the holidays, Red Cup Day still managed to drive patrons to Starbucks stores in search of holiday beverages and free swag.
How will Starbucks perform throughout the end of 2024?
Visit placer.ai to find out.
How did leading eatertainment chains Dave & Buster’s and Chuck E. Cheese perform in Q3 2024? We dove into the data to find out.
Since January 2024, Dave & Buster’s has enjoyed mainly positive YoY visit growth, fueled in part by the eatertainment leader’s continued expansion. In Q2 and Q3 2024, visits to the chain were up 3.2% and 7.3%, respectively. And though YoY foot traffic to the chain slowed down in Q3 2024, a look at Dave & Buster’s monthly visit patterns shows that this may have been due in part to a summer visit peak that was slightly lower – but more extended – than that seen last year.
In 2023, Dave & Buster’s experienced three distinct visit spikes – in March, July, and December – with the restaurant’s 14.6% July visit boost (compared to a monthly average for Jan. ‘23 - Oct. ‘24) preceded by a relatively quiet June (+2.0%). But this year, summer foot traffic began to trend upwards earlier, with both June and July seeing substantial upticks – 13.6% and 13.4%, respectively. (June is in Q2 and so this part of the uptick would not have been included in Q3 foot traffic numbers). And though September, usually a down period for Dave & Buster’s, saw a modest drop in visitors compared to 2023, the chain’s March peak was higher than last year’s.
Digging even deeper into the data shows that even as YoY quarterly visits to Dave & Buster’s remained flat in Q3 2024, mid-week visits to the chain continued to climb. Dave & Buster’s has been investing heavily in mid-week promotions meant to drive traffic during quieter periods, and its efforts are clearly paying off. On Wednesdays, Dave & Buster’s offers a 50% discount on games – and the average number of Wednesday visits to the chain were up 7.0% YoY. Thursdays, too, saw an 11.3% YoY foot traffic increase, likely fueled by diners drawn to Thursday specials as the most intensive part of the work week wound down. (In Q3 2024, July 4th fell on a Thursday, which also generated a significant visit bump – but even when discounting the week of the holiday, Thursday visits were up 6.4% on average.)
Against the backdrop of solid seasonal peaks and impressive mid-week visitation trends, Dave & Buster’s appears poised to enjoy a robust December – another important seasonal milestone for the restaurant. And keep an eye out for the week after Christmas, traditionally Dave & Buster’s busiest week of the year: Last year, the week starting December 25th drove a 65.0% visit spike to the chain compared to a 2023 weekly average.
Speaking of promotions – Chuck E. Cheese is another eatertainment leader that has been finding success by leaning into special deals, making it easier for price-conscious consumers to treat their kids to pizza and fun.
Following a lackluster start to the year, YoY visits to Chuck E. Cheese began trending upwards in May 2024 and have remained elevated ever since. Between June and August 2024, foot traffic to Chuck E. Cheese was up between 20.1% and 26.8% compared to the equivalent period of 2023. And though the pace of visit growth began to taper in September as kids went back to school, visits remained substantially higher than last year.
What’s behind Chuck E. Cheese’s summer flourishing? A look at shifts in loyalty trends at the chain suggests that the success of this year’s Summer Fun Pass may be a big part of the story.
On average, the share of loyal visitors to Chuck E. Cheese – i.e. those frequenting the restaurant at least twice in a month – tends to range between five and seven percent. Last summer, this percentage increased to 8.1%, as parents sought out indoor activities to keep kids occupied when school was out. But this year’s summer loyalty spike – just over 12.0% in both June and July – was significantly higher.
Though Chuck E. Cheese also offered a Summer Fun Pass last year, this year’s deal provided even greater value – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. And the promotion was such a smashing success that Chuck E. Cheese has launched a new unlimited-visit pass meant to make frequent trips to the chain more affordable for families all year round. As the kids’ eatertainment leader continues to revamp its offerings – remodeling locations and adding new activities like indoor trampolines – Chuck E. Cheese appears poised to keep drawing the crowds.
Today’s cautious consumers are always on the lookout for ways to save – and eatertainment chains are paying attention. Will Dave & Buster’s post-Christmas visit spike outperform last year’s? And will Chuck E. Cheese’s new unlimited play model continue to drive traffic throughout Q4?
Follow Placer.ai’s data driven analyses to find out.
Shoppers continue to prioritize value in 2024, offering opportunities for discount and dollar stores to thrive during the upcoming holiday season.
With that in mind, we took a look at visitation metrics – both from 2024 and from previous years – to see how the segment is performing and what the crucial holiday season might hold for discount retailers Dollar Tree and Dollar General.
Discount and dollar stores continue to benefit from an inflation-impacted economy, with category leaders like Dollar Tree and Dollar General continuing to expand their footprints to serve the increasing number of budget-conscious shoppers.
And in large part thanks to the increased store count, visits to Dollar Tree and Dollar General have continued to increase – Q3 2024 visits to the chains were up by 5.3% and 4.8% YoY, respectively. Monthly visits also showed impressive growth, with October 2024 visits up by 7.6% at Dollar Tree and 7.8% at Dollar General. These growth numbers may be slightly lower than the visit increases posted by the category in the past – but the ongoing positive performance by discount & dollar store leaders indicates that the category remains one of the most consistently strong players in the wider retail space.
November and December are typically the most important months for retailers as multiple shopping events – Turkey Wednesday, Black Friday, Christmas Eve Eve, and Boxing Day – drive consumers to the tills. And while many retailers open the holiday season with visit spikes driven by big Black Friday discounts, the visitation patterns look slightly different at discount chains, where prices are already low and discounts are – as their name implies – already applied. So when do these retailers get their holiday visit boosts?
Comparing weekly visit numbers in 2021, 2022, and 2023 to each year’s weekly average reveals differences between the two discount & dollar store leaders. Visits to Dollar Tree gradually increase from early November onward and peak on the last full week before Christmas, likely driven by shoppers flocking to its stores to pick up snacks, gift wrap, and stocking stuffers. Meanwhile, Dollar General’s visits exhibited more stability – although visits were higher than average between Black Friday and Christmas Eve Eve, the increase was much more muted relative to Dollar Tree’s holiday spike. Dollar General’s softer holiday traffic may be due to the expansion of its Dollar General Market concept, which turned many of its stores into destinations for fresh foods – so consumers may be treating Dollar General more like a grocery store and less like a holiday shopping spot.
Previous years’ visitation patterns indicate that the busiest time of the year is still ahead for Dollar General and Dollar Tree. How will these retailers perform during the critical pre-Christmas rush? Visit Placer.ai to find out.
Heading into the Q3 2024 retailer reporting period, most expected Walmart to continue gaining market share from essentials-focused retailers. In our coverage of Walmart’s Q2 2024 update, we highlighted the chain’s significant disruption in the grocery category, driven by everyday low pricing, Walmart+ store delivery orders, store remodeling efforts, an improved selection of premium merchandise, and a broadened marketplace offering. These strategies notably boosted visits among higher-income households earning $100,000 or more annually.
While Walmart did indeed disrupt essentials retailers this quarter, what stood out even more was its impact across discretionary categories. Management reported low-single-digit comparable sales growth in general merchandise, with mid-single-digit unit growth offsetting low-to-mid single-digit price deflation. Categories like home, toys, and hardlines led this growth, complemented by strength in beauty, fashion, and apparel. Walmart’s marketplace played a key role in this success, offering consumers a broader selection of brands and items than in-store. Marketplace sales in beauty, toys, hardlines, and home each grew by 20% year-over-year.
To assess Walmart’s impact on other general merchandise retailers, we analyzed cross-visitation trends. Our data indicates that year-over-year cross-visitation between Walmart and other hardgoods retailers like Best Buy, GameStop, Lowe’s, Home Depot, Hibbett Sports, Sportsman Warehouse, and Big 5—as well as pet retailers like Petco and PetSmart—declined. This suggests a potential shift in consumer behavior, with shoppers consolidating more of their general merchandise purchases at Walmart.
To confirm Walmart's impact on general merchandise, we analyzed visitation trends across several discretionary categories from July to November 2024 (below). With the exceptions of beauty and home furnishings—more on that category in a minute—most categories experienced year-over-year declines throughout much of the August to October quarter. Notably, mid-October brought a temporary improvement in visit trends, coinciding with major promotional events such as Amazon’s Big Deal Days, Walmart’s Holiday Deals Event, and Target’s Circle Week, underscoring how deal-driven consumers are in today’s environment. Following these promotions, shopping activity largely paused until last week, when Black Friday deal announcements began to drive renewed interest.
Home furnishings deserve a closer look. Earlier this year, we noted strong visit trends in housewares retail, and that momentum has largely continued. Mattress retailers, which began the year on a high note, have also maintained positive year-over-year visitation growth in the second half of 2024. Notably, furniture retailers—both value-focused and full-priced—saw year-over-year visitation gains during the quarter, though there was a slight pause in November as consumers waited for Black Friday deals.
These trends align with the third-quarter 2024 update from Williams-Sonoma, where management highlighted improvements in furniture sales at its West Elm and Pottery Barn brands. Additionally, the company cited strength in seasonal items and housewares, suggesting that Walmart’s strong performance in the home category reflects both broader industry trends and its own merchandising improvements. These patterns may also mark the early stages of a new home furnishings cycle as we near the five-year anniversary of the COVID-19 pandemic.
Walmart’s strong performance in discretionary categories serves as a warning to other discretionary retailers to elevate their strategies ahead of the holiday shopping season. With in-store merchandise enhancements and a robust third-party marketplace offering access to over 700 million stock-keeping units (SKUs), Walmart is positioned to be even more competitive this holiday season.
With the rise of hybrid and remote work, we’ve observed a notable shift in everyday consumer behaviors, particularly around fitness, shopping, running errands, and grabbing takeout. Without the need to commute on certain days, it’s easier for consumers to squeeze in a workout or make a quick trip to a store. Local outdoor shopping centers have become prime beneficiaries of this new “pop-in, pop-out” behavior. Here, we explore some of the brands poised to thrive in this evolving landscape.
At the start of this year, we predicted that the beauty category boom we witnessed last year would persist, with wellness and self-care becoming integral parts of that definition. For many, self-care includes a good workout, whether low-impact or high-intensity. We've previously highlighted fitness trends, with brands like Club Pilates and Orangetheory Fitness continuing to demonstrate year-over-year growth. A perfect post-workout activity might include a massage or chiropractic session to ease sore muscles or restore alignment—services that have driven increased traffic for brands like Massage Envy and Joint Chiropractic. Another standout is Madison Reed, which offers "salon results without salon cost or time" and continues to expand its footprint.
The next group of brands stands out for their ubiquity—you’re likely to find one or more of these stores in any local outdoor shopping center. UPS is indispensable for shipping and returning items, serving as a go-to for everyday logistics. Meanwhile, telecommunications and internet service providers like AT&T, Verizon, T-Mobile, and Xfinity maintain a steady customer base, driven by the regular upgrade cycle for cell phones and service plans.
Another home improvement and furnishings replacement cycle may be upon us. Pandemic-driven nesting behaviors accelerated demand in previous years, but now, many consumers are cautiously approaching this phase. Instead of investing in big-ticket items like dining or living room furniture, there’s growing enthusiasm for budget-friendly updates, such as applying a fresh coat of paint. Sherwin-Williams stands out as a key player, experiencing increased foot traffic. This rise in paint store visits could signal a positive trend for future investments in home improvement, redecorating, and refurnishing.
Next, we have some tasty additions perfect for local outdoor shopping centers. Americans’ love affair with chicken shows no signs of slowing down. Dave’s Hot Chicken has developed a cult following for its juicy, flavorful chicken, while Raising Cane’s draws loyal fans for its irresistible tenders and signature sauce. Bb.q Chicken offers a unique twist, boasting over a dozen wing flavors, including Caribbean Spice, Hot Mala, and Cheesling cheese dust.
With Black Friday just a week away, it's the perfect time to reflect on the state of retail and what lies ahead over the next 28 days as consumers prepare for holiday gatherings, celebrations, and gift-giving. The retail industry in 2024 has been anything but consistent—some categories continue to thrive, others have struggled, and a few are clawing their way back to prominence.
This year’s holiday season is likely to follow a similar pattern, but the key differentiator is time. As we highlighted in our TL;DR newsletter on LinkedIn this week, the 2024 holiday shopping period has five fewer days compared to last year, reminiscent of the 2019 vs. 2018 holiday timeline. Holiday shopping kicked off earlier this year, with department stores seeing increased activity in October. With a condensed holiday window, it’s now up to retailers to drive more frequent visits and encourage consumers to linger longer in their stores.
Analyzing daily visits during last year’s holiday season, there were five weekends compared to four this year. Across key holiday gifting retail categories in 2023, those five weekends (Saturday and Sunday combined) accounted for 39% of total holiday season visits, defined as Thanksgiving Day through Christmas Eve. Individually, each weekend contributed between 7% and 9% of total sector visitation, with the last two weekends each capturing 9%. In 2024, each weekend would need to account for approximately 10% of total holiday season visits to match last year’s pace.
One advantage of having fewer weekends between Thanksgiving and Christmas is the reduction in lull periods, which are traditionally challenging for retailers trying to attract visitors. This year, two of the four weekends include Black Friday weekend and Super Saturday. In 2023, Black Friday alone accounted for 7% of total holiday visitation across the analyzed sectors, meaning a strong Black Friday could help offset the impact of having fewer weekends. By sector, Black Friday holds particular importance for department stores and consumer electronics retailers, as they typically see a higher share of visits on that day compared to other categories.
Another way to offset the five fewer shopping days? Increasing the time consumers spend in stores. In 2023, dwell times during Black Friday weekend (Thursday–Sunday) were, on average, three minutes longer than the full-year average across the analyzed sectors. Department stores had the largest gap, with visitors staying six minutes longer than average on Black Friday, followed by consumer electronics, superstores, and beauty retailers. These sectors are among the most popular for holiday shoppers during Black Friday weekend, making it encouraging that visitors stayed longer while seeking holiday deals.
A final advantage for physical retail is that fewer shopping days mean a shorter delivery window for e-commerce. With less time to shop, the holidays could sneak up on consumers, potentially driving more visitors into stores this year. While this is purely speculative, our enthusiasm for physical retail at Placer compels us to make at least one bold prediction!
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
Consumer preferences have shifted over the past five years. COVID-19 and inflation impacted shopping habits and behaviors across the retail space – and while some of the changes were short-lived, others appear to have more staying power. Now, with memories of the lockdowns fading, and as the inflation that plagued much of 2022 and 2023 wanes (hopefully), we analyzed location intelligence data to understand what the retail and dining landscape looks like today.
This report leverages historical and current foot traffic data and trade area analysis to better understand the current retail and dining landscape and reveal consumer trends likely to shape 2024 and beyond. Which segments have benefited most from the shifts of the past five years? How are legacy brands staying on top of current shopping and dining trends? Where are people shopping and dining in 2024? And what characterizes the modern consumer?
One of the major retail stories of the past five years has been the rise of Discount & Dollar Stores. Category leaders such as Dollar General and Dollar Tree expanded significantly prior to the pandemic, which helped these essential retailers attract large numbers of customers during the initial months of lockdowns.
During this period, many Discount & Dollar Stores invested in more than just their store count – several leading chains also expanded their grocery selection, allowing these companies to compete more directly for Grocery and Superstore shoppers. As Discount & Dollar Stores continued growing their store fleets – and as the pandemic gave way to inflation concerns – shoppers looking for more affordable consumables options gravitated to this segment.
Location intelligence shows that the rapidly opening stores and stocking them with fresh groceries is working – since 2019, Discount & Dollar Stores have slowly but steadily grown their visit share relative to the Grocery and Superstore sectors.
In 2019, Discount & Dollar retailers captured 15.1% of the visit share between the three categories analyzed. This number grew by a full percentage point between 2019 and 2020 and the trend has continued, with the category enjoying 16.6% of the relative visit share in 2023. Meanwhile, Superstores’ relative visit share decreased during the same period, dropping from 41.7% in 2019 to 40.0% in 2023, while the relative visit share of Grocery Stores remained mostly stable.
Still, consumers are not giving up their regular Grocery or Superstore run quite yet – over 80% of combined visits to Grocery Stores, Superstore, and Discount & Dollar Store sectors still go to Grocery Stores and Superstores. But the data does indicate that some shoppers are likely choosing to shop for groceries and other consumables at Discount & Dollar Stores. And CPG companies and category managers looking to reach customers where they shop may want to consider adding Discount & Dollar Stores to their distribution channels.
The key question that remains is how much of the gained visit share can the Discount & Dollar leaders maintain as the economic environment improves. This metric will be the strongest sign of whether the short term gains made within a favorable context drove long term value.
Superstores’ visit share may be shrinking somewhat in the face of Discount & Dollar Stores’ growth. But diving into the Superstore leaders reveals that these macro-shifts are having a different impact on the various sub-categories within the wider Superstore segment.
Walmart remains the undisputed Superstore leader thanks to its 61.8% share of overall visits to Walmart, Target, Costco, Sam’s Club, and BJ’s in 2023. But 61.8% is still lower than the 66.3% relative visits share that the Superstore behemoth enjoyed in 2019. Meanwhile, Target grew its relative visit share from 17.3% in 2019 to 19.3% in 2023, while the combined visit share of the three membership club brands increased from 16.5% in 2019 to 18.9% in the same period.
Some of the shift in visit share can be attributed to Walmart closing several locations while Target, Costco Sam's Club, and BJ's expanded their fleet – but other factors are likely at play.
Costco and Target attract the most affluent clientele of the five chains analyzed, which could explain why these chains have seen significant growth at a time when many consumers are operating with tighter budgets. The success of these companies also suggests that there are enough consumers willing to spend beyond the basics – as shown with Target’s Stanley Cup success (more on that below) – to support a varied product selection that includes higher-priced options. It also speaks to a high upside on a per customer basis for chains that have proven effective at providing higher-end products alongside those with a value orientation. This speaks to a unique capacity to effectively address “the middle” – an audience that is defined neither solely by value-seeking nor by high-end product proclivities.
Sam's Club and BJ’s also give shoppers an opportunity to save by buying in bulk and cutting down on shopping trips – and related gas expenses – which may also have contributed to their success. The increase in the relative visit share of wholesale clubs indicates that today’s consumer might react positively to more options for bulk purchases in non-warehouse club chains as well.
Retail is not the only sector that has seen slow and steady shifts in recent years – the dining space was also significantly impacted by pandemic restrictions of 2020-2021 and the inflation of 2022-2023. Location intelligence reveals shifts in both the types of establishments favored by consumers and in the in-store behaviors of dining consumers.
Convenience stores’ dining options have evolved in recent years, with today’s consumers heading to Wawa for a freshly made specialty hoagie or to Buc-ee’s to enjoy the chain’s variety of specialty snacks.
Analyzing the visit distribution among C-Stores and other discretionary dining categories (Fast Food and QSR, Restaurants, and Breakfast & Coffee, not including Grocery and Superstores) showcases the growing role of C-Stores in the dining space. Between 2019 and 2023, C-stores' visit share relative to the other discretionary dining categories jumped from 24.2% to 27.1%. The relative visit share of Breakfast, Coffee, Bakeries & Dessert Shops also grew slightly during the period. Meanwhile, Restaurants’ relative visit share dropped from 13.8% to 11.7% and Fast Food & QSR’s dipped from 51.8% to 50.6%.
Several factors are likely driving this evolution. Most Restaurants shuttered temporarily at the height of the pandemic while C-Stores remained open – and consumers likely took the opportunity to get acquainted with C-Stores’ food-away-from-home options. And many C-Stores expanded their footprint in recent years, while some dining chains downsized, which likely also contributed to the changes in relative visit share between the segments.
But the continued growth of C-Stores between 2021 and 2022, and again between 2022 and 2023, indicates that many diners are now embracing C-Store food out of choice and not just due to necessity. The rise of the Breakfast, Coffee, Bakeries & Dessert Shops category alongside C-Stores in the past five years may also highlight the current appetite for affordable grab-and-go food options. And with C-Store operators embracing the shifts brought on by the pandemic and actively expanding their food options, diners are increasingly likely to consider C-Stores for their portable meals and packaged snacks.
C-Store visitors are increasingly receptive to trying new products at their local c-store. So how can C-Store operators and CPG companies determine which products will best appeal to customers? Analyzing the trade areas of seven major chains – 7-Eleven, Wawa, Casey’s, QuikTrip, Cumberland Farms, Plaid Pantry, and Buc-ee’s – using the Spatial.ai: FollowGraph dataset reveals significant variance in food preferences between the chains’ visitor bases.
For instance, Plaid Pantry visitors were 55% more likely than the nationwide average to fall into the “Asian Food Enthusiasts” segment in 2023, in contrast with Casey’s visitors who are 7% less likely to belong to this psychographic. Residents of the trade areas of QuikTrip and Buc-ee’s rank highest for "Fried Chicken Lovers," while Cumberland Farms and Plaid Pantry visitors register the least interest. C-Store operators, QSR franchisees, packaged food manufacturers, and other stakeholders can leverage these insights to optimize food offerings, identify promising partnership opportunities, and find new venues for product testing.
While C-Stores stores may be the exciting story of the day, Full-Service Restaurants continue to play a major role in the wider dining landscape. And despite the ongoing economic headwinds, several dining brands and categories are seeing growth – although location intelligence suggests that in-restaurant behavior may be changing as well.
For example, the hourly visits distribution for leading steakhouse chains has shifted over the past five years: Between 2019 and 2023, Texas Roadhouse, LongHorn Steakhouse, and Outback Steakhouse all saw a jump in the share of visits occurring between 2:00 PM and 6:00 PM – not typical steak eating hours.
Outback and Texas Roadhouse offer early bird dinner specials while LongHorn has a happy hour, so some diners may be choosing to visit these restaurant chains earlier in the evening in order to stretch their eating out budget. Other consumers who are still working from home most of the week may also be eating on a more flexible schedule, and these diners may be having more late lunches in 2023 when compared to 2019. Restaurant operators, drink providers, and menu developers may want to adapt their offerings to this emerging mid-afternoon rush.
The data examined above shows changes within key retail and dining segments over the past five years. So what do these shifts reveal about today’s consumer? What are shoppers and diners looking for in 2024?
The beginning of 2024 was marked by an Arctic blast and plunging temperatures. Consumers, unsurprisingly, hunkered down at home – and foot traffic to many retail categories took a dip. But the declines were short-lived, and by the fourth week of January 2024 foot traffic had rebounded across major categories.
Still, zooming into weekly visit performance for key retail and dining categories for the first eight weeks of the year reveals that the cold did not impact all segments equally – and the subsequent resurgence boosted some sectors more than others.
Discount & Dollar Stores had the strongest start to 2024, with YoY visits up almost every week since the start of the year, and the category showing even more substantial growth once the cold spell subsided. The Grocery category also succeeded in exceeding 2023 weekly visit levels almost every week, although its visit increases were more subdued than those in the Discount & Dollar Store segment.
Superstore and C-Store experienced relatively muted YoY declines in early January and saw significant weekly visit growth as Q1 progressed, with C-Stores outperforming Superstores by late January 2024. And Dining – which suffered a particularly heavy blow in early 2024 – also rebounded with gusto, offering another strong indicator of the resilience of today’s consumer.
Like in the wider Dining industry, weekly YoY visits to the QSR segment quickly rebounded following the unusual cold of the first three weeks of January 2024. And three chains from across the QSR spectrum – legacy chain Wingstop, rapidly expanding Raising Cane’s, and regional cult favorite Whataburger – are seeing particularly strong foot traffic performances.
Diving deeper into the location intelligence reveals that the three chains’ success may be due in part to their visitor base composition: The trade areas of all three brands included a larger share of four-person households compared to the nationwide average of 24.6%.
Wingstop, Raising Cane’s, and Whataburger’s menus all include larger orders to create shareable meals. And larger households seem to be particularly receptive to dining options that allow them to save money, which could explain the significant share of 4+ person households that visit these chains.
The success of these diverse QSR chains also indicates that, although larger households may have more expenses – and might therefore be more impacted by inflation – they can also drive visits to brands that cater to their needs. So dining operators and food manufacturers looking to attract family demographics may consider offering larger meal combos or larger packaging to help larger households splurge on affordable luxuries without breaking the bank.
Perhaps the most significant sign that today’s consumers are still willing to spend money on non-essentials is the recent success of the Starbucks X Stanley “Pink Cup”. The cup has caused such a sensation that re-sellers ask for up to six times the original $50 price – and for those unwilling to shell out the big bucks on the cup, enterprising cup owners offer photo shoots with the product for $5.
The Starbucks X Stanley “Pink Cup” was released on January 3rd, 2024 and could only be bought at Starbucks kiosks located inside a Target. Viral videos of the release circulated on social media, showing eager crowds lining up early in the morning for the chance to be first to grab their cup. Location intelligence reveals that these early morning visits were significant enough to change Target’s typical hourly visit pattern.
Foot traffic between 7:00 AM and 9:00 AM on January 3rd, 2024 accounted for 4.4% of daily visits, compared to 2.6% of daily visits occurring during that time slot on a typical Wednesday in January or February. And demand for the pink Stanley cup drove a spike in daily visits as well – overall daily visits to Target on January 3rd were 18.7% higher than the average Wednesday visits in January and February 2024.
The visit trends to Target on Pink Cup Day are particularly impressive given the freezing weather in some regions of the country and because consumers were coming off the holiday shopping season. And the success of the cup shows that 2024’s shopper is willing to show up – especially for a viral product. Creating buzzy marketing campaigns, then, may be the key to driving retail success.
The retail changes of the past few years have left their mark on how people shop, eat, and spend. And keeping ahead of these changes allows companies and product managers to ensure they can tailor their offerings – whether product selection or marketing campaigns – to the right audience.
