.svg)
About the Placer 100 Index for Retail & Dining: The Placer 100 Index for Retail and Dining is a curated, dynamic list of leading chains that often serve as prime tenants for shopping centers and malls. The index includes chains from various industries, such as superstores, grocery, dollar stores, dining, apparel, and more. Among the notable chains featured are Walmart, Target, Costco, Kroger, Ulta Beauty, The Home Depot, McDonald’s, Chipotle, Crunch Fitness, and Trader Joe's. The goal of the list is to provide insight into the wider trends impacting the retail, dining and shopping center segments.
October’s positive visitation trends continued in November, with overall visits to the Placer 100 Retail & Dining Index up 0.9% year-over-year (YoY) – a strong start to the holiday season.
Some of the November uptick was likely driven by Black Friday – visits to the Placer 100 Index were up 2.2% YoY overall for Black Friday Weekend 2024, with Sunday seeing a particularly pronounced visit spike of 5.3%.
And zooming out to the week before Black Friday reveals that the visit boost started even earlier – YoY visits increased as early as the Saturday before Thanksgiving, with traffic remaining positive throughout the week leading up to the retail milestone. The early growth in visits highlights the success of early promotions in driving visits this year.
Once again, Chili’s Grill & Bar topped the Placer 100 Index, likely thanks to the ongoing popularity of the chain’s Big Smash Burger, 3 For Me value meal, and Triple Dipper offering. The chain’s even more remarkable visit growth in November was likely also due to Chili’s free Veteran’s Day meals to veterans and active duty personnel, which generated a 135.4% increase in visits on Monday, November 11th relative to the previous three Mondays’ average.
November’s Placer 100 Index winners also included several value-driven chains – such as Aldi’s, HomeGoods, and Crunch Fitness – as well luxury brands such as Nordstrom and Jared Jewelers – perhaps a testament to the still bifurcated consumer market.
Barnes & Noble also made the November 2024 top 10 list, with 13.0% overall visit growth and 9.8% more visits per location, on average, than in November 2023. The legacy book retailer, on an upward trajectory since 2021, has gained significant momentum this year – and the strong November numbers indicate that the company is headed into a promising holiday season.
The chain is seeing more than just impressive visit growth – since November 2023, the share of visitors coming to Barnes & Noble from their home location or headed straight home after a trip to the book retailer has also grown. This visitation pattern suggests that Barnes & Noble is becoming a primary destination for consumers rather than an incidental stop on the way to or from another errand – underscoring the chain’s restored relevance in the wider retail landscape.
Who will dominate the holiday season and top the Placer.ai 100 Retail & Dining Index in December 2024?
Visit placer.ai to find out.
After reaching new heights in October 2024, how did the office recovery fare in November? We dove into the data to find out.
In November 2024, visits to office buildings nationwide were 62.4% of what they were in November 2019, down from 66.7% in November 2023. This marks the most substantial drop in office foot traffic since January 2024 – and a sharp decline from October 2024.
But though significant, November’s downturn is likely a reflection of this year’s record-breaking Thanksgiving travel rather than of any real office recovery slowdown. Millions of Americans took to the skies and roads to spend the holiday with loved ones. And with remote work making it easier than ever before for professionals to plug in from virtually anywhere, many likely extended their trips without taking extra days off – leading to fewer office visits in the days leading up to the holiday.
Taking a look at regional trends, Miami continued to outshine other cities in November 2024, with visits at 84.0% of pre-pandemic levels – perhaps due in part to strict return-to-office (RTO) policies implemented by major players within the city’s growing tech and finance sector. New York came in second with recovery at 81.9%, while San Francisco continued to lag behind other major cities. But with major projects like the September 2024 grand opening of the revamped Transamerica Pyramid set to revitalize the city’s Financial District, more accelerated recovery may be ahead for this West Coast hub.
Indeed, San Francisco was among November 2024’s regional leaders for year over year (YoY) office visit growth. Nationwide, office building foot traffic was down 6.5% YoY. But in San Francisco, visits increased 1.6% – likely bolstered by recent RTO mandates from major local employers like Salesforce. The city’s temperate climate may also have played a role in encouraging residents to stay local for the holidays. Miami, too – a popular holiday destination in its own right – saw visits increase 1.7% YoY.
Denver, meanwhile, experienced its fourth snowiest November on record, which may have contributed to a larger portion of its workforce embracing remote work during the month – and an 11.3% YoY visit decline. And in New York, extended “workcations” by remote-capable finance employees, as well as potential disruptions in public transit and increased congestion during the holiday season, may have fueled a larger-than-average drop. Given the Big Apple’s strong overall recovery trajectory, we will likely see a rebound to more robust YoY growth by January, when the holiday season winds down.
While Thanksgiving travel created a temporary headwind for office recovery, cities like Miami and San Francisco demonstrate that the story is far from uniform. And looking ahead to the coming months, the office recovery still appears poised to continue apace.
For more data-driven office recovery analyses, follow Placer.ai.
Following weaker foot traffic performances in September and October, mall visits swung positive in November: Indoor malls, open-air shopping centers, and outlet malls received year-over-year (YoY) visit boosts of 6.4%, 4.8%, and 3.8%, respectively. The strong YoY growth across all mall types underscores the continued attraction of brick-and-mortar retail – particularly during the holiday season.
While much of the November boost is likely due to the malls’ strong Black Friday performance, foot traffic data indicates that early deals also drove visits before the big day: Comparing daily visits during the week before Black Friday (from Friday November 22nd to Wednesday November 27th) to visits during the equivalent days in 2023 (November 17th to 22nd 2023) reveals that malls received more pre-Black Friday mall visits this year than in 2023.
This willingness to shop ahead of Black Friday instead of waiting for the best deals on the day itself may highlight the effectiveness of retailers’ early promotions– or it could signal the readiness of some consumers to spend more freely this holiday season.
Still, despite the positive pre-Black Friday showing, the majority of the November visit boost can likely be attributed to malls’ impressive Black Friday Performance. All three formats saw YoY visit growth over Black Friday weekend, with open-air shopping centers seeing the largest visit increases – foot traffic for this sub-category was up 6.0% compared to Black Friday weekend 2023. In fact, this year’s Black Friday numbers were so strong that visits to indoor malls and open-air shopping centers even exceeded pre-pandemic Black Friday weekend.
These numbers reveal that, despite the rise in early Black Friday deals and online shopping, many consumers still want to experience the excitement of Black Friday bargain hunting in person. And this powerful kickoff to the 2024 holiday season indicates that the unique experiential offering of malls – combining shopping, dining, and entertainment all under one roof – continue to play a central role in the wider retail landscape.
For more data-driven retail insights, visit placer.ai.
Hot on the heels of last year’s Barbenheimer phenomenon, 2024 brought us “Glicked”— the powerhouse pairing of Gladiator II and Wicked that lit up movie theaters across the country. How did these box office juggernauts – followed just a few days later by Disney’s much-anticipated release of Moana 2 – impact movie theater foot traffic during the Thanksgiving holiday weekend?
We dove into the data to find out.
On its premiere day (Friday, November 22nd, 2024) “Glicked” drew a 69.2% increase in movie theater visits compared to the daily average between June 1, 2023 and December 1, 2024. By Saturday, November 23rd, foot traffic surged by a dramatic 147.3%, solidifying the weekend as one of the most memorable of the year. And on Wednesday, November 27th, the release of Moana 2 drove an impressive 142.6% foot traffic increase.
But the real box office magic came on Black Friday (November 29th), when the combined power of Glicked, Moana 2, and the holiday shopping frenzy fueled an epic 263.2% surge in theater visits – making November 29th the third busiest for theaters since June 1st 2023. Foot traffic to movie theaters on this year’s Black Friday even outpaced the unforgettable levels seen on Barbenheimer Saturday (July 22nd, 2023), when visits soared to 241.0% above the daily average.
Black Friday is always a busy time for movie theaters. In 2019, movie theater visits on Black Friday (November 29th, 2019) were up 80.2% compared to an average 2019 Friday – while in 2022 and 2023 (November 25th, 2022 and November 24th, 2023), they were up 40.8% and 39.4% compared to an average Friday for each of those years.
And in 2024, Black Friday cinematic foot traffic surged past previous years’ benchmarks – surpassing even pre-pandemic levels. On November 29th, 2024, visits to movie theaters were 13.1% higher than on Black Friday in 2019 – and the effect lasted through the weekend, pushing visits up 9.5% and 27.8% on the Saturday and Sunday after Thanksgiving compared to the equivalent period of 2019.
But the Black Friday foot traffic surge wasn’t distributed equally throughout the day. Unsurprisingly given the holiday weekend, morning and early afternoon screenings saw the most impressive visit increases – with foot traffic up an incredible 524.0% between 11:00 AM and 2:00 PM compared to an average year-to-date (YTD) Friday. Afternoons (2:00 PM–5:00 PM) weren’t far behind, with visits climbing 389.9%. But impressively, even though Friday evenings are typically busy times for movie theaters year round, visits on the evening of Black Friday surged by more than 200% between 5:00 PM and 11:00 PM.
Black Friday’s box office boost also wasn’t evenly spread across the map. Leading the charge was the Philadelphia-Camden-Wilmington area, where theater visits soared by an astonishing 373.5% compared to its 2024 year-to-date average. Close on its heels were Washington, D.C. (322.8%) and New York (321.9%), proving that East Coast audiences were all in for some big-screen magic.
Interestingly, Black Friday was less resonant on the West Coast, particularly in California, where the cultural pull of the big shopping day seems to be less strong. Los Angeles, for example, saw a more modest boost in visits, reflecting the region’s typically lighter Black Friday enthusiasm.
Black Friday, it turns out, isn’t just about shopping – it also has the power to supercharge movie theater foot traffic. And while Gladiator II, Wicked, and Moana 2 all drew crowds on their opening days, the strategic timing of their pre-holiday releases drove a Black Friday visit surge for the ages. Whether driven by the thrill of a new hit or the magic of the holiday season, people are returning to theaters – and in record numbers.
For more data-driven consumer behavior insights, visit placer.ai.
Holiday shoppers in November 2024 turned out in greater numbers than last year, particularly at malls. Following a strong spring and summer year-over-year performance (despite April having one fewer weekend and Easter falling in March, as well as July having one less weekend than 2023), and a weaker early fall, it seems many consumers held off on their mall visits until November.
Indoor malls saw the highest total visits, followed by open-air lifestyle centers and outlet malls.
Deal-hunting was a major theme this year, drawing shoppers in large numbers to outlet malls. For most of November, Arundel Mills in Hanover, MD, led in total visits. However, when it came to post-Thanksgiving steps and walking off turkey-induced calories, Ontario Mills in Southern California claimed the top spot. Sawgrass Mills in Florida secured third place, while the Assyrian fortress-themed Citadel Outlets in Los Angeles landed fourth—complete with a massive Black Friday traffic jam on the 5 Freeway. Gurnee Mills in Illinois rounded out the top five for national outlet mall traffic.
We watched Moana 2 on Black Friday at the Outlets of Orange, the sixth most-visited outlet mall in America. Judging by the unbelievably crowded parking lot, it might be worth checking the Placer app for historical traffic comparisons. The silver lining to the 25-minute parking hunt? With half an hour of previews now the norm, no one missed a moment of the movie! The mall was bustling, with lines stretching around the corners of some stores. Crowds filled the main thoroughfare, and eager shoppers formed long queues at popular spots like Victoria’s Secret and Pink.
Shoppers at juniors' retailers like American Eagle needed a bit of patience, as did those heading to Skechers.
Great Lakes Crossing Outlets in Michigan secured seventh place, while Dolphin Mall in Miami, FL rounded out the top eight.
From November 1 to December 1, the top five most-visited indoor malls were Mall of America in Minnesota, Roosevelt Field in New York, Westfield Valley Fair in California, Del Amo Fashion Center in California, and Woodfield Mall in Illinois. However, Black Friday brought a shift in rankings. Woodfield Mall claimed the top spot for Black Friday visits, with the other malls each moving down one position compared to their overall November visitation rankings.
From November 1 to December 1, Ala Moana Center in Hawaii consistently held its #1 spot among open-air shopping centers, including on Black Friday. If you're enjoying the aloha spirit this holiday season, don’t miss unique Hawaiian stores like Honolulu Cookie Co., Island Slipper, and Malie Organics. The rankings saw some shifts on Black Friday, with Irvine Spectrum climbing from third place throughout November to the #2 spot. Easton Town Center secured third place, while St. Johns Town Center and Victoria Gardens rounded out the fourth and fifth spots, respectively, on the busiest shopping day of the year.
Black Friday 2024 provided valuable insights into consumer behavior as we look ahead to 2025. Placer’s blog highlighted a +2.7% increase in Black Friday weekend visits compared to last year, with shoppers focusing on value while also seeking unique and differentiated products, evidenced by strong year-over-year trends at off-price retailers like HomeGoods, Marshalls, and T.J. Maxx. Pandemic-era categories like home furnishings and sporting goods may also be seeing signs of a resurgence.
The standout takeaway, however, was the evolving role of malls. Mixed-use developments and placemaking, a key trend for malls heading into 2024, proved pivotal this Black Friday weekend. Open-air and indoor malls saw larger year-over-year visit increases (6.7% and 5.0%, respectively) than retailers across all property types (up 2.7%). This was a trend echoed by operators like Simon, further underscoring the mall’s continued relevance in modern retail.
Retailers remain integral to malls, but seasonal attractions, entertainment options, and a more diverse tenant mix have transformed malls into community hubs and prime destinations for both residents and tourists. These attractions have a symbiotic effect, driving greater foot traffic to mall tenants compared to standalone stores of the same brands.
Need evidence that this strategy works? Consumers are staying longer. Our data shows that open-air malls experienced a 7.2% increase in dwell time over Black Friday weekend, while indoor malls saw a 5.1% rise. As we've highlighted before, the longer consumers spend at a mall, the more likely they are to make a purchase.
A strong box office undeniably played a role in Black Friday visit trends and dwell time. Our data shows a nearly 250% increase in visits to movie theaters this Black Friday compared to last year (below). However, the data also reveals that many malls with unique holiday attractions and effective marketing strategies experienced increased visits, indicating that mall traffic was driven by more than just blockbuster movies.
Taken together, our data reinforces that malls have become more vital than ever to modern retail, evolving from traditional shopping hubs into multifaceted destinations that blend commerce, entertainment, and community experiences. Changes in tenant mix have introduced a diverse array of retailers, including digitally native brands, experiential stores, and unique local offerings, catering to broader consumer tastes. Increased visitor attractions, such as dine-in theaters, fitness studios, and immersive art installations, create compelling reasons that drive repeat visits for more than just shopping. Mall-focused events, from seasonal pop-ups to live performances, further enhance the draw by fostering engagement and creating a sense of occasion. This strategic evolution has positioned malls as essential anchors in the retail ecosystem, blending convenience and experience to meet the demands of today’s shoppers.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
