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Coffee has been a popular topic for us the past few months. We looked at why the category should still post a solid 2024 despite being one of the stronger categories in the restaurant industry last year. We also examined loyalty trends among Starbucks visitors, and where that might trend in the quarters ahead.
This week, we’re revisiting Dutch Bros., which has been one of our favorite growth stories to watch going back to (and even before) the company’s initial public offering. During the quarter, the company posted 5% comparable-store sales growth, representing 100 basis points of acceleration from Q3 2023. The growth was driven by a combination of factors, including sequential improvement in customer traffic with particular strength in the mid-day and afternoon dayparts (something we see in Q4 2023 visits by daypart compared to Q4 2022). Our data indicates that the periods between 1:00 PM and 7:00 PM saw the largest increases in percentage of visits year-over-year.
What’s driving the growth in mid-day and afternoon dayparts? Management chalked it up to category innovation, including new product platforms like Protein Coffee as well as limited time offers (LTOs), including the successful Truffle Mocha platform that was introduced in Q4 2023. The company is mindful that new products can have an impact on speed of service but appears to be focused on new products that don’t add “a layer of extra complexity” but can still drive incremental visits (something our data also indicates this quarter). Mobile app ordering–something the company plans to test in the Arizona market before potentially rolling out to a multi-shop test–also offers an opportunity with potential to attract new visitors and introduce new occasions, though it will likely be a few years before this functionality contributes to visit counts and financial results.
Looking ahead, Dutch Bros expects to open 150-165 new locations in 2024, compared to the 159 opened across 13 states in 2023. Over time, the company still sees the opportunity for 4,000-plus shops, balanced with “a renewed emphasis on capital efficiency” and a longer-term shift toward more build-to-suit leases and a wider array of prototype units such as end caps (management expects to see the impact of these changes beginning in 2025). From a market standpoint, the company expects to have more openings in existing markets like California, have less relative openings in the Texas market, and opened its first location in Florida (Orlando) this week.
Valentine’s Day presents an opportunity – or at least lays on the pressure – for coupled-up consumers to shower their significant other with chocolates, flowers, or special gifts. And while some shoppers choose to order online or visit stores ahead of time to find the perfect Valentine’s Day gift, those who forgot to plan in advance can stop by brick-and-mortar retailers the day of to ensure they don’t show up to date night empty-handed. So which industries saw the largest boost on February 14th? And how did 2024’s patterns compare to last year’s trends? We dove into the data to find out.
Valentine’s Day may not be a major retail holiday – but the occasion still drives a mid-week visit boost across many retail categories, including Restaurants, Discount & Dollar Stores, Liquor Stores, Grocery, Superstores, Breakfast Shops, and Beauty & Spa. Comparing Valentine’s Day 2024 visits to average visit levels over the previous six Wednesdays reveals a significant jump in traffic compared to the typical mid-week shopping lull.
Restaurants saw the largest visit bump, with visits up 60.0% compared to the average number of Restaurant visits over the previous six Wednesdays. Others opted for a morning coffee or brunch date, driving a 19.7% increase in foot traffic to Breakfast, Coffee, Bakeries, and Dessert Shops. And some consumers seem to have chosen a romantic evening, leading to surges in Grocery and Liquor Store visits. Retailers carrying affordable gifts, including Discount & Dollar Stores, Superstores, and Beauty & Spa brands also benefited from the Valentine’s Day Boost.
And visits to the analyzed categories weren’t just up relative to the year-to-date Wednesday average – traffic across the board also rose relative to Valentine’s Day 2023, boding well for brick-and-mortar retail in 2024.
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Valentine’s Day is sometimes referred to – not always affectionately – as a Hallmark Holiday. And foot traffic data reveals that the day really does drive significant visit increases to Hallmark stores nationwide, with Valentine’s Day 2024 traffic up 123.2% relative to the previous six Wednesday average. The Paper Store, another major greeting card retailer, also saw a large jump in Valentine’s Day visits compared to the year-to-date same weekday average, and Walgreens and CVS – also major greeting card purveyors – received a visit boost as well.
At the same time, Hallmark, Walgreens, and CVS did not display the same year-over-year (YoY) increases as for the other categories. Instead, YoY Valentine’s Day visits stayed relatively steady – likely due to these chains’ store fleet contractions rather than to any drop in demand. Meanwhile, Valentine’s Day visits to The Paper Store grew by 10.8% YoY – perhaps aided by the company’s expansion.
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Valentine’s Day yields a clear mid-week boost for brick-and-mortar retail, driving visits to a variety of dining and retail segments. And this year’s Valentine’s Day seems to have been particularly successful, driving YoY jumps across many major categories and brands.
For more data-driven retail insights, visit our blog at placer.ai.
Sweetgreen, which IPO-ed in 2021, and CAVA – public since last year – are continuing their growth spurt. We dove into the location intelligence data to understand what is driving success for these emerging fast-casual leaders.
Restaurant visit growth slowed last year as inflation took a toll on discretionary spending. But despite the wider dining deceleration, foot traffic to CAVA and sweetgreen continued to increase, helped by consistent store fleet expansion. Both chains posted year-over-year (YoY) visit gains every month of 2023, even as overall foot traffic to the fast-casual category lagged.
The positive trends continued in the new year, when consumers braved the cold to drive a 18.4% and 22.3% YoY increase in January 2024 visits – despite the challenging comparison to an already impressive January 2023.
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Cava and sweetgreen’s success may be attributed to a variety of factors. Both chains are known for their healthy offerings, which may attract the many consumers prioritizing health and wellness in their food choices. Plant-forward meals have also been particularly popular recently, and both CAVA and sweetgreen’s produce-heavy menus align well with this trend.
The income level of the chains’ visitor bases may be another key driver of Cava and sweetgreen’s success. In general, the potential market trade areas of fast-casual dining chains consists of households with income (HHI) levels that are slightly above the nationwide median. The median HHI in the neighborhoods within those trade areas that feed the most visits to fast-casual chains (the chains’ captured market) is even higher.
CAVA and sweetgreen’s potential market trade area median HHIs in 2023 was significantly higher than that in the wider fast-casual category – and the captured market median HHI was even greater. The particularly affluent visitor bases of CAVA and sweetgreen were likely less impacted by last year’s economic headwinds, which may have helped the chains continue to grow their footprint – and visit numbers – despite the wider challenges in the space.
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The similarities between CAVA and sweetgreen extend beyond their high-income visitor bases and shared emphasis on healthy options – both chains also seem to attract a particularly high share of singles. CAVA and sweetgreen’s captured market trade area include 37.9% and 42.3% of one-person and non-family households, respectively, compared to to an average of 34.1% for the wider Fast-Casual category.
Diving into the psychographics confirms this pattern. The two chains’ captured markets include a larger percentage of Educated Urbanites, defined by Spatial.ai: PersonaLive as “Well educated young singles living in dense urban areas working relatively high paying jobs.” Young Professionals, defined as “Well-educated young professionals starting their careers in white-collar or technical jobs” and having an average household size of 1, are also overrepresented for CAVA and sweetgreen’s relative to the wider Fast-Casual category.
The large share of singles in these chains’ trade areas – especially combined with the high median HHI – likely means that CAVA and sweetgreen visitors have fewer overall expenses and fairly large discretionary budgets which can be spent on dining out.
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CAVA and sweetgreen thrived in 2023 and appears poised to continue growing in 2024, with visits to both chains skyrocketing even as foot traffic growth tapered off in the wider dining industry. And the company’s success in attracting high-income visitors from small households – who likely have the funds to continue spending on non-essentials despite the ongoing headwinds – means that both companies are well positioned for continued strength in the new year.
For more data-driven restaurant and dining insights, visit our blog at placer.ai.
January is a time for new beginnings – and nearly half of Americans vowed to improve their fitness in the new year. So with 2024 picking up steam, we dove into the data to explore the current state of fitness. How did leading fitness chains perform last month? And what’s in store for the industry as a whole?
The first month of the year is a time for gyms to shine. Analyzing month-over-month changes in the average number of daily gym visits reveals that the biggest visit spike of the year takes place between December and January, when people double down on their motivation to make a change.
This year was no exception. In January 2024, visits to gyms nationwide jumped by 22.1% relative to December 2023 and were up 1.7% year-over-year (YoY) – despite lapping a very strong January 2023 – indicating that the post-COVID obsession with health and wellness is showing staying power.
Drilling down into the data for the nation’s five most-visited fitness chains shows that there’s plenty of room at the top. Value gym Crunch Fitness led the pack with a 21.1% YoY foot traffic increase, partly fueled by the brand’s continued expansion. Next in line was 24 Hour Fitness, where YoY visit gains highlighted the chain’s recovery from its pandemic-induced troubles. Planet Fitness outpaced its own outstanding 2023 performance with a 1.7% YoY foot traffic increase. And LA Fitness and Anytime Fitness also held their own – with visits just 2.0% and 4.4% under January 2023’s already-impressive levels.
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But the state of fitness isn’t only a national story – it’s also a regional one. Looking at January 2024 YoY fitness visits by state shows significant variations, with some areas seeing strong industry-wide growth, and some seeing YoY visit gaps. Major markets like California, Texas, Florida, and New York all saw visit increases – despite the unusually cold weather in some of these areas, including New York and Texas. Several states, including South Dakota, North Dakota, Minnesota, and South Carolina, even saw visits to fitness centers skyrocket by more than 10.0%. At the same time, parts of the Midwest and South Central regions saw foot traffic dips.
Planet Fitness remains America's most-frequented gym, drawing millions of customers each year with low prices and a quality Judgement Free Zone. In January 2024, a whopping 59.3% of total visits to Crunch Fitness, 24 Hour Fitness, LA Fitness, Anytime Fitness, and Planet Fitness – went to Planet Fitness’s vast club fleet. And in 2023, the category leader added 1.7 million new members to its rosters.
Given Planet Fitness’s incredible reach, it may come as no surprise that the chain has jumped on the media advertising bandwagon, announcing last month the launch of its own media network. The network will connect advertising partners with Planet Fitness’s growing audience, leveraging multiple channels – including in-club TV screens and other on-site promotional solutions.
And a look at the demographic characteristics of Planet Fitness’s trade areas across major markets shows just how varied a customer base the fitness leader attracts – with clubs in different areas of the country drawing very different audiences.
In California, for example, the median household income (HHI) of Planet Fitness’s captured market stood at $71.9K in 2023, 16.1% below the statewide baseline of $85.7K. But in New York, the median HHI of the brand’s captured market was $79.9% – 2.7% above the statewide baseline. And though Planet Fitness is squarely positioned as a bargain gym, a significant share of its captured market consisted last year of wealthy households earning more than $150K a year. This metric also varied across regions, as did the household composition of the chain’s customer base – with New York attracting customers from areas with disproportionately high shares of singles, and California drawing visitors from places with outsize shares of large households.
Given the variation in its captured markets, Planet Fitness’s media network offers potential advertisers not just the ability to reach millions of customers – but also the possibility of creating targeted campaigns aimed at different locations’ specific audiences.
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Gyms have flourished in recent years, buoyed by consumers’ growing emphasis on health, wellness, and affordable experiences. But will newly-committed gym rats tire as the power of their new year’s resolutions wanes? How will the sector continue to fare as 2024 wears on?
Follow Placer.ai’s data driven analyses to find out.
Dutch Bros. has impressed with its foot traffic growth over the past few years. We took a closer look at the foot traffic data to understand where this chain’s growth is headed.
Dutch Bros., the country’s third-largest coffee chain, began as a simple coffee pushcart in Grants Pass, Oregon. Thirty-two years later, the company is one of the fastest-growing coffee chains in the country, having grown to over 900 locations in the country’s North and Southwest regions.
Analyzing the change in monthly visits to the chain since 2019 reveals near-constant growth over the past few years – a noteworthy feat considering the challenges facing the space over COVID and during the recent inflation. And while some of Dutch Bros. visit increase is likely due to its expanding store fleet, the consistency and magnitude of the growth suggests that the chain is keeping its new customers coming back.
Dutch Bros.’ success continued in 2023 and into the new year, with the company posting consistent year-over-year (YoY) visit gains for the past thirteen months. January 2024 visits to Dutch Bros. were 10.0% higher than in January 2023, while overall visits to the coffee space decreased by 2.7% YoY during the same period.
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Dutch Bros.’ drive-thru design helped the chain thrive during the pandemic – and the layout is also helping the chain reach suburban audience segments.
A chain’s potential market refers to the population residing in a given trade area, weighted to reflect the number of households in each Census Block Group (CBG) comprising the trade area. A chain’s captured market weighs each CBG according to the actual number of visits originating to the chain from that CBG.
Analyzing the psychographic makeup of Dutch Bros' trade areas in four major markets – Texas, Arizona, Oregon, and California – revealed that the chain’s captured market attracts an outsize share of suburban audience segments. Specifically, Spatial.ai: PersonaLive’s “Blue Collar Suburbs” and “Upper Suburban Diverse Families” were both overrepresented in Dutch Bros.’ captured market relative to their presence in the chain’s potential market. This suggests that the chain is particularly popular among suburban coffee lovers, regardless of income levels or economic backgrounds. As Dutch Bros. continues its expansion, focusing on suburban, car-centric areas may serve it well.
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Dutch Bros. has been a remarkable success story over the past few years despite the widespread economic headwinds challenges the dining space at large has experienced. Will the chain continue to see its momentum continue into 2024 and beyond?
Stay up-to-date with the latest data-driven dining insights by visiting placer.ai.
Super Bowl LVIII was a memorable event on and off the field. Rising-star quarterback Brock Purdy of the San Francisco 49ers led a valiant effort – though ultimately fell short – against the Kansas City Chiefs and their veteran starter Patrick Mahomes. The game made history as the first-ever Super Bowl hosted in Las Vegas; plenty of cause for celebration – if the city needed any. And because Vegas is packed with world-class entertainment venues just steps away from the stadium, Super Bowl 2024 was poised to be a bash from the get-go. We used the latest location analytics to take a closer look at the Vegas hotspots where fans and celebrities celebrated (or drowned their sorrows) after the game.
Alongside the excitement of the game inside Las Vegas’s Allegiant Stadium, the party atmosphere of The Entertainment Capital of the World did not disappoint. Compared to the two previous Super Bowls, this year’s contest had the highest percentage of postgame hotel & casino visits – a whopping 38.4% of stadium visitors on Super Bowl Sunday visited a hotel or casino immediately after the game.
These venues have numerous attractions – restaurants, bars, nightclubs, and hotel rooms – so it’s difficult to know what specifically drove elevated foot traffic. However, it’s fair to say that postgame parties were a significant factor.
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Diving deeper into the data revealed which Vegas venues drove the most postgame traffic from stadium visitors. Caesars Palace came out on top, welcoming 6.3% of postgame foot traffic. Notably, the hotel’s Omnia nightclub was the location of the 49ers' postgame gathering where Lil Wayne attempted to alleviate the heartbreak of the losing squad.
Las Vegas’ Harry Reid Int’l Airport – where some fans and staff likely made a quick exit after the game – took second place, and Wynn Las Vegas was the third most-visited postgame location and cemented itself as a Super Bowl party destination – having hosted the champs last year as well. This time around, big stars in Chiefs Kingdom – including Patrick and Brittany Mahomes, Travis Kelce, and Taylor Swift – showed up for an after-party at Wynn Las Vegas’ XS Nightclub to celebrate the victory to the music of Marshmello and Jelly Roll. The hotel’s Encore Beach Club put on an additional after-party honoring Dr. Dre, Snoop Dog, and Usher – who performed the Super Bowl halftime show. Ludacris, who also appeared on stage at halftime, was among the big names in attendance.
Wynn Las Vegas, with 3.7% of postgame traffic, was the fourth most-visited postgame venue. The hotel’s Zouk Nightclub hosted the Chiefs’ official after-party celebration, with Travis Kelce, Taylor Swift, Megan Fox, and Machine Gun Kelly in attendance.
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The Super Bowl LVIII celebrations didn’t end on the Las Vegas Strip. Per tradition, at the end of the game, Super Bowl MVP Patrick Mahomes and his family declared “We’re going to Disneyland!” The following day, the Mahomes family was at a sold-out Disneyland Resort to celebrate the win and take part in the iconic victory parade.
The parade – scheduled for 2 pm – proved popular among Disneyland guests. Location intelligence showed that hourly visits to Disneyland climbed during the lead-up to the parade and peaked at the parade’s start time.
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Las Vegas provided a super-sized entertainment backdrop for sports’ biggest stage and one of the most thrilling Super Bowls to date. Location intelligence from the 2024 Super Bowl suggests that fans who make the trip look beyond the in-stadium action for ways to keep the celebrations going after the final whistle.
For more data-driven entertainment, hospitality, and tourism insights, visit Placer.ai.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
Retail media networks (RMNs) have cemented their roles as the future – and present – of advertising. These networks enable advertisers to promote products and services through a retailer’s online properties and physical stores, when consumers are close to the point-of-purchase and primed to buy.
Today, we take a closer look at two newcomers to the retail media space: Costco Wholesale and Wawa. Both chains have an online presence – but both also excel at in-store experiences, offering unique opportunities for consumer engagement and exposure to new products.
This white paper dives into the data to explore some of the key advantages Costco and Wawa bring to the retail media table – and examine how the retailers’ physical reach can best be leveraged to help advertising partners find new audiences.
Wawa and Costco, the latest additions to the growing number of companies with retail media networks, exhibit significant advertising potential. Both brands boast a wide reach and diverse customer base, and both have access to troves of customer data through membership and loyalty programs.
Foot traffic data confirms the robust offline positioning of the two retailers. In Q1 2024, year-over-year (YoY) visits to Costco and Wawa increased 9.5% and 7.5% respectively – showing that their in-store engagement is on a growth trajectory.
And since consumers tend to spend a lot more time in-store than they do on retailers’ websites, Costco’s and Wawa’s strong brick-and-mortar growth positions them especially well to help advertisers reach new customers. In Q1 2024, the average visits to Costco’s and Wawa’s physical stores lasted 37.4 and 11.4 minutes respectively – compared to just 6.7 and 4.6 minutes for the chains’ websites. These longer in-store dwell times can be harnessed to maximize ad exposure and offer partners more extended opportunities for meaningful interactions with customers. Partners can also analyze the behavior and preferences of the two chains’ growing visitor bases to craft targeted online campaigns.
Costco’s retail media network will tap into the on- and offline shopping habits of its staggering 74.5 million members to inform targeted advertising by partners. And the retailer’s tremendous reach offers a significant opportunity to engage customers in-store.
But while Costco is dominant in some areas of the country, other markets are led by competitors like Sam’s Club and BJ’s Wholesale Club. And advertisers looking to choose between competing RMNs or hone in on the areas where Costco is strongest can analyze Costco's performance and visit share – on a local or national level – to determine where to focus their efforts.
An analysis of the share of visits to wholesalers across the country reveals that Costco is the dominant wholesale membership club in much of the Western United States. But Costco also captures the largest share of wholesale club visits in many other major population centers, including important markets like New York, Chicago, Phoenix, and San Antonio. Costco’s widespread brick-and-mortar dominance offers prospective advertising partners a significant opportunity to connect with regional audiences in a wide array of key markets.
Another one of Costco’s key advantages as a retail media provider lies in its highly loyal and engaged audience. In May 2024, a whopping 41.4% of Costco’s visitors frequented the club at least twice during the month – compared to 36.6% for Sam’s Club and 36.0% for BJ’s Wholesale.
Moreover, Costco led in average visit duration compared to its competitors. In May 2024, customers spent an average of 37.1 minutes at Costco – surpassing even the impressive dwell times at Sam’s Club and BJ’s Wholesale Club.
YoY visits per location to Costco, too, were the highest of the analyzed wholesalers, all three of which saw YoY increases. These metrics further establish the wholesaler’s position as an effective retail media provider.
Even when foot traffic doesn't show a brand’s clear regional dominance, location analytics can reveal other metrics that signal its unique potential. Take the Richmond-Petersburg, VA, designated market area (DMA), for example. In May 2024, BJ’s Wholesale Club led the DMA with 41.2% of wholesale club visits, while Costco was a close second with 37.3% of visits.
But despite BJ’s lead in visit share, Costco's Richmond audience was more affluent. Costco's visitors came from trade areas with a median household income (HHI) of $93.2K/year, compared to $73.1K/year for Sam’s Club and $89.5K/year for BJ’s. Additionally, Costco drew a higher share of weekday visits than its counterparts.
Analyzing shopper habits and preferences across chains on a local level can provide crucial context for strategists working on media campaigns. Advertisers can partner with the brands most likely to attract consumers interested in their offerings, and identify where – and when – to focus their advertising efforts.
Convenience stores, or c-stores, are emerging as destinations in and of themselves – and their rising popularity among a wider-than-ever swath of consumers opens up significant opportunities in the retail advertising space.
Wawa is a relative newcomer to the world of retail media, after other c-stores like 7-Eleven and Casey’s launched their networks in 2022 and 2023. But despite coming a bit late to the party, the potential for Wawa’s Goose Media Network is significant – thanks to a cadre of highly loyal visitors who enjoy the physical shopping experience the c-store chain offers.
In May 2024, Wawa’s share of loyal visitors (defined as those who visited the chain at least twice in a month) was 60.1%. In contrast, other leading c-store chains operating in Wawa’s market area – QuickTrip and 7-Eleven, for example – saw loyalty rates of 56.0% and 47.9%, respectively, for the same period.
Additionally, Wawa visitors browsed the aisles longer than those at other convenience retailers. In May 2024, 39.9% of Wawa visitors stayed in-store for 10 minutes or longer, compared to 29.6% at QuickTrip and 25.7% at 7-Eleven.
Wawa's loyal customer base and longer visit durations make it a strong contender in the retail media space. By harnessing this high level of customer engagement, Wawa can draw in advertisers and develop targeted marketing strategies that resonate with its dedicated shoppers.
Wawa has been on an expansion roll over the past few years, with plans to open at least 280 stores over the next decade in North Carolina, Tennessee, Georgia, Alabama, Ohio, Indiana, and Kentucky. The chain has also been steadily increasing its footprint in Florida – between January 2019 and April 2024, Wawa grew from 167 Sunshine State locations to 280, with more to come.
And analyzing changes in Wawa’s visit share in one of Florida’s biggest markets – the Miami-Ft. Lauderdale DMA – shows how successful the chain’s local expansion has been. Between January 2019 and April 2024, Wawa more than doubled its category-wide visit share in the Miami area (i.e. the portion of total c-store visits in the DMA going to Wawa) – from 19.0% to nearly 40.0%.
A look at changes in Wawa’s Miami-Ft. Lauderdale trade area shows that the chain’s growing visit share has been driven by an expanding market and an increasingly diverse audience.
In April 2019, there were some 55 zip code tabulation areas (ZCTAs) in the Miami-Ft. Lauderdale DMA from which Wawa drew at least 3,000 visits per month. By April 2021, this figure grew to 96 – and by April 2024, it reached 129.
Over the same period, the share of “Family Union” households in Wawa’s local captured market – defined by the Experian: Mosaic dataset as families comprised of middle-income, blue collar workers – nearly doubled, growing from 7.4% in April 2019 to 14.4% in April 2024.
Retail media networks that make it easier to introduce shoppers to products and brands that are closely aligned with their preferences and habits offer a win-win-win for retailers, advertisers, and consumers alike. And Costco and Wawa are extremely well-positioned to make the most of this opportunity.
