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If you grew up in the 1980s or 1990s, the idea of a milkman was more folklore than lived experience. You saw it in cartoons or black-and-white sitcoms – a man in uniform carrying glass bottles to a doorstep. It felt like a relic of a bygone era. Surely it would never return.
Fast forward to today, and not only is milk back on the doorstep, but so is everything else in your refrigerator. Technology has made it seamless to order groceries, household essentials, and even ready-to-cook meals, delivered daily with a few taps on your phone. The milkman is back – he just drives an Instacart-branded Prius or an Amazon Fresh van.
This isn’t nostalgia. It’s a cycle. Technology often appears to propel us forward, but in reality, it bends us back to practices we once thought obsolete. The form changes, but the function remains strikingly familiar.
Take grocery delivery. In the 1950s, home delivery was a necessity – fewer households had multiple cars, and local dairies were tightly woven into community life. Today, we have more cars than ever, but also less time. Digital platforms fill that gap, mirroring the personal convenience of the past while scaling it through logistics and data.
Another example comes from the general store. In the 1820s, shopping meant telling an attendant what you wanted, who then gathered items from the back. It wasn’t until the early 1900s that “self-service” emerged, with baskets, aisles, and eventually barcodes.
We now find ourselves swinging back with Buy Online, Pick Up In-Store (BOPIS) and curbside services that mimic that early model: Customers order in advance, then pick up a neatly packed bag from the counter. The shopper no longer roams aisles – the retailer does it for them.
And this is borne out by data: Placer.ai data on Target, Walmart, and Kroger shows spikes in short-duration visits – customers spending less than 10 minutes inside. That is the digital general store in action: efficient, pre-bundled, and familiar in its service, though powered by algorithms instead of store clerks.
Urban planning, too, is entering a similar loop. America’s postwar suburbs were built for cars – seas of parking lots, wide arterials, and drive-through convenience. Yet when you walk in the old towns of Europe – San Sebastián, Florence, Prague – the scale is human, not automotive. Streets are narrow, plazas are alive, and walkability is the default.
Autonomous vehicles may bend us back toward that human-centric design. If fewer people need to own cars, or if vehicles can drop off passengers and then disappear into shared fleets, parking loses its primacy. The city grid can prioritize people again.
For retail, this shift is profound. Shopping centers that once maximized asphalt for parking may repurpose land for dining, green space, or entertainment. Placer.ai’s visitation metrics already show the power of “experience-first” environments: centers with strong dining and social elements draw visitors who stay longer and come more often.
Education is another domain where technology is looping us back. A century ago, one-room schoolhouses educated children ages 6 to 16 under a single teacher, with individualized pacing as much as possible. Then industrialized schooling standardized the process – grade levels, subject blocks, and centralized curricula.
Artificial Intelligence could return us to the one-room model, but at scale. A teacher might become less of a “lecturer” and more of a coach in learning. AI tutors can adapt to each child’s needs, while the teacher provides human guidance, empathy, and context. It’s both cutting-edge and old-fashioned: personal learning, locally grounded, supported by technology rather than limited by it.
Perhaps the most intriguing cycle will be around authenticity. Global commerce has delivered incredible convenience, but also a flattening of experience. Walk down a high street in London, São Paulo, or Bangkok, and you’ll find the same Starbucks, H&M, and McDonald’s.
Even shops that feel “local” often sell merchandise sourced from the same global factories. Authenticity has become scarce – and scarcity, as any economist will tell you, creates value.
Placer.ai’s data often highlights how unique, local experiences can outperform national chains. Look at the night markets in Asia, where a single fried chicken vendor with a 50-year tradition can attract lines that rival global QSR brands. Or U.S. examples like Franklin Barbecue in Austin, Joe’s Pizza in New York – or even entertainment-focused Casa Bonita in Lakewood, CO, where one location is enough to generate pilgrimage-level demand.
The lesson for retail landlords is clear: the future is not only about digital convenience but also about curating hyper-local authenticity. A shopping center that balances national anchors with unique regional tenants can capture both predictability and excitement.
Placer.ai location analytics underscore this trend. Centers with a strong mix of “only-here” brands often see stronger visitation and longer dwell times. Customers aren’t just coming for errands – they’re coming for identity and discovery.
Brands that cater to local tastes are also succeeding, driving loyalty and repeat visits. Barnes & Noble, for example, has made a remarkable comeback with a strategy focused on local curation and community connection, eschewing the cookie-cutter feel of many national chains. Store managers now have the freedom to shape selections around neighborhood interests from regional authors to niche genres – creating spaces that feel personal rather than programmed. In an age dominated by algorithms, this human touch has become a competitive advantage.
So, what does all this mean for the future of shopping centers? It means history is not linear. Technology doesn’t only push us forward; it often bends us back to models we once knew, reshaped to fit today’s context.
The milkman is now a grocery delivery app. The general store clerk is now BOPIS. The European plaza is reborn through autonomous vehicles. The one-room schoolhouse reappears through AI tutors. And authenticity – once assumed, now rare – is becoming the most valuable commodity in commerce.
As landlords and investors, the opportunity is to recognize these patterns early. Instead of asking, “What’s new?” we might ask, “What’s old that technology will make new again?”
Where are people choosing speed over browsing? Where are they trading scale for authenticity? Where are they staying longer because the environment is built for people, not cars?
These are not just data points. They are clues to the future – a future that looks surprisingly familiar.
For more data-driven retail insights, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Grocery stores aren’t usually top of mind when it comes to holiday retail. But as families prepare for their annual feasts, supermarkets gear up for their busiest stretch of the year – a season marked by crowded aisles, overflowing carts, and soaring sales.
How do grocery stores and other food-at-home purveyors, from superstores to dollar stores, experience the holidays? Is “Turkey Wednesday” – the day before Thanksgiving – the only key milestone that matters, or are there other moments that drive performance? And which segments and brands stand to benefit most this season?
Thanksgiving is about gratitude and family – but it’s also about good food. And as families prepare their feasts, grocery stores nationwide buzz with activity.
During Turkey Wednesday last year, grocery store visits soared 74.5% above the daily average, making it the busiest day of the past 12 months for the category – followed by December 23rd and Christmas Eve. Other food-at-home retailers, such as dollar stores and superstores, also experienced elevated traffic before Thanksgiving, but their largest surges came in the lead-up to Christmas, as shoppers stocked up on gifts, decorations, and non-food essentials alongside their groceries.
The contrast underscores how deeply Thanksgiving belongs to grocery retail. When the meal itself is the main event, consumers prioritize fresh ingredients, pantry staples, and those all-important last-minute items – areas where supermarkets lead the charge. But the data also shows there’s plenty of room for multiple formats to shine during the season, with each experiencing its own distinct holiday peak.
Within the grocery industry, Black Friday and December 23rd stand out as the two busiest shopping days of the year across segments, though the intensity of the surges varies.
Traditional supermarkets – think Kroger, Safeway, and H-E-B – dominate the pre-thanksgiving rush, as shoppers on the hunt for holiday-specific items gravitate towards their broader assortments. In 2024, visits to this segment jumped 77.9% above a 12-month daily average on Turkey Wednesday, with a smaller uptick on the day before Christmas Eve. Value grocers followed a similar trajectory, though with more modest boosts.
Meanwhile, specialty and fresh-format grocers reached their traffic peak on December 23rd, reflecting their focus on premium, seasonal, and gift-oriented products that align more with December entertaining and gifting than with Thanksgiving meal prep.
Still, within grocery segments there remains significant variation between brands. ShopRite saw one of the biggest Turkey Wednesday spikes last year, with visits nearly doubling compared to the daily average. Kroger and Food Lion also outperformed the traditional grocery average.
Meijer, by contrast, followed a different rhythm. As a supercenter hybrid that straddles grocery and general merchandise, its biggest surge came not before Thanksgiving but in the days before Christmas, mirroring broader patterns for stores that serve “everything under one roof” missions.
Trader Joe’s also peaked closer to Christmas, though its busiest day of the past year was May 10th 2025, when the chain’s seasonal line-up of flowers, sweets, and small gift items helped drive an 82.1% jump in visits ahead of Mother’s Day. The pattern reflects Trader Joe’s focus on curated staples and seasonal specialties rather than the wide selections typical of larger supermarkets.
As Thanksgiving approaches, traditional grocers once again look poised to dominate Turkey Wednesday, while value, specialty, superstore, and dollar store formats each find their own seasonal spotlights. How will shopping patterns play out across these segments this year?
Follow Placer.ai/anchor to find out.
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After a relatively subdued summer performance, malls rebounded sharply in October 2025, with foot traffic to indoor malls, open-air shopping centers, and outlet malls rising significantly both year over year (YoY) and month over month (MoM). What does this mean for the upcoming holiday season? Read on to find out.
All mall formats saw clear YoY visit gains in October 2025, potentially signaling renewed consumer enthusiasm heading into the holiday season. And although indoor malls led the growth – continuing their strong performance throughout 2025 – open-air shopping centers and outlet malls also returned to positive territory after four consecutive months of declines, underscoring the breadth and strength of the October recovery.
The MoM data underscores the scale of this recovery. In October 2025, visits rose sharply compared to September 2025 – up 6.1% for Indoor Malls, 5.5% for Open-Air Shopping Centers, and 7.9% for Outlet Malls. In comparison, October 2024 saw only slight MoM increases of 0.5%, 2.1%, and 1.4%, respectively, compared to September 2024.
While the YoY data shows steady improvement in overall mall traffic, this month-over-month jump reveals a meaningful change in consumer behavior. Rather than waiting for November’s traditional start to the holiday season, shoppers appear to be hitting stores earlier and in greater numbers, making October a much more significant month for retail activity than it was last year.
The standout performance of outlet malls in particular reinforces consumer interest in value and discounts. As households remain price-sensitive, outlet centers continue to benefit from their combination of recognizable brands and lower price points.
October’s surge suggests that the 2025 holiday shopping season may be starting earlier and spreading out more evenly than in previous years. Recent research shows that many U.S. consumers plan to start their holiday shopping sooner, driven by concerns over rising prices and a desire for better product selection. Retailers are responding with expanded October promotions that pull forward demand.
At the same time, shoppers remain highly value-driven, with most saying inflation has made them more price-conscious. That dynamic likely helped fuel outlet malls’ nearly 8% MoM increase, as consumers sought recognizable brands at lower prices.
Together, these trends suggest that consumers are approaching the 2025 holiday season with more intention – shopping earlier, seeking value, and spreading spending over a longer period. For malls, that could mean a steadier flow of visits throughout Q4, rather than the sharp peaks of prior years.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Each year, Starbucks drives excitement with its seasonal launches – from PSL Day, marking the return of the popular Pumpkin Spice Latte, to Red Cup Day in November, when customers can snag a free reusable cup with any beverage purchase.
But this year, Starbucks kicked off the holiday season with an even bigger event – the launch of a $29.95 bear-shaped glass that broke the internet and sent fans into a frenzy. How did the Bearista craze impact Starbucks visitation trends – and what can we learn from its standout success?
On November 6th, the day of the Bearista launch, visits to Starbucks jumped 37.8% above the last 12 months' daily average, outpacing even the brand’s successful August PSL debut. (The Friday following the PSL launch drove a 23.1% spike in visits compared to the daily visit average over the last 12 months.) Even after the initial rush, traffic remained elevated for several days as fans hunted for remaining inventory and social media buzzed with stories of sellouts. The buzz wasn’t just big; it was lasting.
And despite its hefty price tag, the Bearista Cup drop drove a traffic boost similar to last year’s Red Cup Day boost, when the promise of a free cup drove a 40.7% surge in visits compared to an average Thursday. While the Bearista spike was slightly smaller, its momentum endured for days as excitement – and anxiety over scarcity – continued to build.
People lining up to pay $30 for a bear-shaped glass – albeit a super cute one – wasn’t on anyone’s bingo card this year. So what can we learn from the event’s smashing success?
For one thing, even in an era of trading down, consumers are still willing to splurge on items that feel special – especially those that offer a sense of belonging to a cultural moment. Value matters, but it isn’t everything.
For another, not everything needs to be free or deeply discounted to draw major crowds. The Bearista proved that creativity and emotion can rival even the most generous giveaways.
And finally, scarcity (still) sells. The hype was so intense that fights broke out at some stores and eBay resales topped $1,000 – prompting Starbucks to apologize to disappointed fans and promise more holiday merch on the way.
With Red Cup Day just around the corner, will the Bearista momentum help drive an even bigger visit spike this year?
Follow Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
As the 2025 holiday season approaches, several retail categories are showing surprising resilience – from luxury home goods to consumer electronics and grocery. Despite a challenging economic backdrop, a few standout brands are not only holding steady but gaining meaningful traction through smart expansion, effective online-offline integration, and compelling value offerings.
Framebridge, Best Buy, and ALDI each represent a distinct facet of the retail landscape, but they have one thing in common: strong visitation trends heading into the year’s most critical shopping period.
Framebridge has emerged as one of 2025’s standout retail success stories. Over the past 12 months, visits to the brand have climbed 108.8% year over year (YoY) as it rapidly expanded its footprint and deepened its connection with customers.
This momentum stems from Framebridge’s ability to deliver an in-store experience that online competitors simply can’t replicate. Shoppers are invited to see and feel materials firsthand, while design experts offer personalized guidance and creative inspiration to craft meaningful, high-quality pieces. The result is a shopping experience that feels personal, tactile, and memorable – transforming framing from a routine purchase into something experiential and human.
In 2025, Framebridge brought this approach to new audiences with its first stores in California, marking its West Coast debut. And as the chain has expanded, its customer base has grown more affluent: the median household income in Framebridge’s captured market rose from $127.7K in early 2024 to $141.8K by mid-2025, while average household size also increased. Together, these shifts reflect rising resonance among higher-income, family-oriented consumers who value personalization, design, and craftsmanship – leaving the brand well positioned for a strong season of meaningful gift giving.
Not long ago, many analysts were skeptical about Best Buy’s prospects. The electronics retailer was viewed as vulnerable in a tightening consumer environment, with lingering doubts about its ability to stay relevant amid e-commerce dominance and fast-changing tech trends. But recent data suggests that Best Buy is regaining momentum – and that its strategy to blend digital convenience with in-store expertise is beginning to deliver results.
Between November 2024 and October 2025, foot traffic to Best Buy declined just 1.7% YoY, an impressive result given ongoing store closures and the continued expansion of its online business. At the same time, a steady rise in short in-store visits highlights the success of Best Buy’s online-to-offline integration. And though tariff uncertainty continues to loom, Best Buy’s balanced approach leaves it poised to enjoy a successful Q4 – traditionally Best Buy’s strongest period of the year.
In the grocery sector, few brands are gaining momentum like ALDI – the no-frills discount grocer that continues to attract shoppers with its focus on simplicity, savings, and quality. Over the past several years, ALDI has sustained consistent visit growth while expanding its store network. And during the same period, the brand’s share of total industry visits has risen from 4.3% in 2022 to 5.7% in 2025 to date, underscoring its growing influence as a leading value-driven grocery chain.
As “Turkey Wednesday” and the pre-Christmas grocery rush approach, ALDI appears set to capture an even greater share of holiday traffic. With strong visitation trends, expanding market reach, and a clear value proposition, the retailer stands out as one of 2025’s most resilient performers.
Framebridge, Best Buy, and ALDI demonstrate that experience, convenience, and value remain key drivers of retail performance. By focusing on what draws shoppers into stores, these brands are paving the way for a robust holiday season.
For the most up-to-date retail data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
After decades as America’s quintessential diner, Denny’s is entering a new era under the ownership of TriArtisan Capital Advisors, Treville Capital, and Yadav Enterprises. The move to take the company private comes at a time when the brand faces headwinds from store closures and evolving consumer habits – but also holds opportunities to reenergize its position in the family dining space.
We dove into the data to see where Denny’s stands today and what might be next for this legacy chain.
Visits to Denny’s fell 6.2% year over year (YoY) between November 2024 and October 2025, following a smaller 1.7% decline the prior year. This downturn partly reflects store closures, as Denny’s has been shuttering underperforming locations over the past two years to reposition the brand for sustainable growth.
The decline also reflects heightened competition from upscale breakfast chains such as First Watch – a challenge shared by peers like IHOP and Waffle House. Against this backdrop, Denny’s ability to limit traffic losses to single digits highlights its underlying brand resilience. And together with traffic gains at Keke’s Breakfast Café – the fast-growing concept Denny’s acquired in 2022 – this resilience provides a strong foundation for Denny’s and its new ownership group to reinvigorate the company’s success.
Visitor loyalty at Denny’s remains another bright spot. Between November 2024 and October 2025, roughly one in six Denny’s visitors returned within the same month, giving it a 17.3% average monthly loyal visitor share – the second highest among major breakfast chains after Waffle House (24.0%). This depth of loyalty shows that even with fewer restaurants, Denny’s retains a solid base of habitual diners who see it as their go-to comfort food spot. That connection also gives Denny’s – and other traditional diner concepts – a meaningful point of differentiation from more upscale competitors as the brand’s new ownership works to reenergize its business.
The data tells a clear story: Denny’s is in transition, not decline. Its loyal customer base provides stability, and its ability to limit traffic losses amid strategic rightsizing underscores real resilience. Now, as a privately held company, Denny’s has the flexibility to plan for the long term, positioning itself to evolve thoughtfully and make a comeback, one Grand Slam at a time.
For more data-driven dining analyses check out Placer.ai’s free industry trends tool.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
Retail media networks (RMNs) have cemented their roles as the future – and present – of advertising. These networks enable advertisers to promote products and services through a retailer’s online properties and physical stores, when consumers are close to the point-of-purchase and primed to buy.
Today, we take a closer look at two newcomers to the retail media space: Costco Wholesale and Wawa. Both chains have an online presence – but both also excel at in-store experiences, offering unique opportunities for consumer engagement and exposure to new products.
This white paper dives into the data to explore some of the key advantages Costco and Wawa bring to the retail media table – and examine how the retailers’ physical reach can best be leveraged to help advertising partners find new audiences.
Wawa and Costco, the latest additions to the growing number of companies with retail media networks, exhibit significant advertising potential. Both brands boast a wide reach and diverse customer base, and both have access to troves of customer data through membership and loyalty programs.
Foot traffic data confirms the robust offline positioning of the two retailers. In Q1 2024, year-over-year (YoY) visits to Costco and Wawa increased 9.5% and 7.5% respectively – showing that their in-store engagement is on a growth trajectory.
And since consumers tend to spend a lot more time in-store than they do on retailers’ websites, Costco’s and Wawa’s strong brick-and-mortar growth positions them especially well to help advertisers reach new customers. In Q1 2024, the average visits to Costco’s and Wawa’s physical stores lasted 37.4 and 11.4 minutes respectively – compared to just 6.7 and 4.6 minutes for the chains’ websites. These longer in-store dwell times can be harnessed to maximize ad exposure and offer partners more extended opportunities for meaningful interactions with customers. Partners can also analyze the behavior and preferences of the two chains’ growing visitor bases to craft targeted online campaigns.
Costco’s retail media network will tap into the on- and offline shopping habits of its staggering 74.5 million members to inform targeted advertising by partners. And the retailer’s tremendous reach offers a significant opportunity to engage customers in-store.
But while Costco is dominant in some areas of the country, other markets are led by competitors like Sam’s Club and BJ’s Wholesale Club. And advertisers looking to choose between competing RMNs or hone in on the areas where Costco is strongest can analyze Costco's performance and visit share – on a local or national level – to determine where to focus their efforts.
An analysis of the share of visits to wholesalers across the country reveals that Costco is the dominant wholesale membership club in much of the Western United States. But Costco also captures the largest share of wholesale club visits in many other major population centers, including important markets like New York, Chicago, Phoenix, and San Antonio. Costco’s widespread brick-and-mortar dominance offers prospective advertising partners a significant opportunity to connect with regional audiences in a wide array of key markets.
Another one of Costco’s key advantages as a retail media provider lies in its highly loyal and engaged audience. In May 2024, a whopping 41.4% of Costco’s visitors frequented the club at least twice during the month – compared to 36.6% for Sam’s Club and 36.0% for BJ’s Wholesale.
Moreover, Costco led in average visit duration compared to its competitors. In May 2024, customers spent an average of 37.1 minutes at Costco – surpassing even the impressive dwell times at Sam’s Club and BJ’s Wholesale Club.
YoY visits per location to Costco, too, were the highest of the analyzed wholesalers, all three of which saw YoY increases. These metrics further establish the wholesaler’s position as an effective retail media provider.
Even when foot traffic doesn't show a brand’s clear regional dominance, location analytics can reveal other metrics that signal its unique potential. Take the Richmond-Petersburg, VA, designated market area (DMA), for example. In May 2024, BJ’s Wholesale Club led the DMA with 41.2% of wholesale club visits, while Costco was a close second with 37.3% of visits.
But despite BJ’s lead in visit share, Costco's Richmond audience was more affluent. Costco's visitors came from trade areas with a median household income (HHI) of $93.2K/year, compared to $73.1K/year for Sam’s Club and $89.5K/year for BJ’s. Additionally, Costco drew a higher share of weekday visits than its counterparts.
Analyzing shopper habits and preferences across chains on a local level can provide crucial context for strategists working on media campaigns. Advertisers can partner with the brands most likely to attract consumers interested in their offerings, and identify where – and when – to focus their advertising efforts.
Convenience stores, or c-stores, are emerging as destinations in and of themselves – and their rising popularity among a wider-than-ever swath of consumers opens up significant opportunities in the retail advertising space.
Wawa is a relative newcomer to the world of retail media, after other c-stores like 7-Eleven and Casey’s launched their networks in 2022 and 2023. But despite coming a bit late to the party, the potential for Wawa’s Goose Media Network is significant – thanks to a cadre of highly loyal visitors who enjoy the physical shopping experience the c-store chain offers.
In May 2024, Wawa’s share of loyal visitors (defined as those who visited the chain at least twice in a month) was 60.1%. In contrast, other leading c-store chains operating in Wawa’s market area – QuickTrip and 7-Eleven, for example – saw loyalty rates of 56.0% and 47.9%, respectively, for the same period.
Additionally, Wawa visitors browsed the aisles longer than those at other convenience retailers. In May 2024, 39.9% of Wawa visitors stayed in-store for 10 minutes or longer, compared to 29.6% at QuickTrip and 25.7% at 7-Eleven.
Wawa's loyal customer base and longer visit durations make it a strong contender in the retail media space. By harnessing this high level of customer engagement, Wawa can draw in advertisers and develop targeted marketing strategies that resonate with its dedicated shoppers.
Wawa has been on an expansion roll over the past few years, with plans to open at least 280 stores over the next decade in North Carolina, Tennessee, Georgia, Alabama, Ohio, Indiana, and Kentucky. The chain has also been steadily increasing its footprint in Florida – between January 2019 and April 2024, Wawa grew from 167 Sunshine State locations to 280, with more to come.
And analyzing changes in Wawa’s visit share in one of Florida’s biggest markets – the Miami-Ft. Lauderdale DMA – shows how successful the chain’s local expansion has been. Between January 2019 and April 2024, Wawa more than doubled its category-wide visit share in the Miami area (i.e. the portion of total c-store visits in the DMA going to Wawa) – from 19.0% to nearly 40.0%.
A look at changes in Wawa’s Miami-Ft. Lauderdale trade area shows that the chain’s growing visit share has been driven by an expanding market and an increasingly diverse audience.
In April 2019, there were some 55 zip code tabulation areas (ZCTAs) in the Miami-Ft. Lauderdale DMA from which Wawa drew at least 3,000 visits per month. By April 2021, this figure grew to 96 – and by April 2024, it reached 129.
Over the same period, the share of “Family Union” households in Wawa’s local captured market – defined by the Experian: Mosaic dataset as families comprised of middle-income, blue collar workers – nearly doubled, growing from 7.4% in April 2019 to 14.4% in April 2024.
Retail media networks that make it easier to introduce shoppers to products and brands that are closely aligned with their preferences and habits offer a win-win-win for retailers, advertisers, and consumers alike. And Costco and Wawa are extremely well-positioned to make the most of this opportunity.
