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Department stores have faced significant challenges in recent years, with inflationary pressures and the rise of off-price competitors weighing on performance. Yet Dillard’s has managed to buck the trend. We dove into the data to explore some of the factors helping Dillard’s stay ahead of its peers.
Better-than-expected recent earnings beats notwithstanding, department stores have faced considerable headwinds in recent years, with store closures and an overall category contraction leading to visit slowdowns. But Dillard’s has remained ahead of the curve – a resilience reflected not only in steady shopper traffic but also in a stock price that has surged as the chain continues to outperform peers.
While overall department store visits fell year-over-year (YoY) through much of 2025, Dillard’s posted positive traffic growth in several key months – most notably May, July, and August – and consistently outpaced a wider segment that saw continued declines.
Location analytics reveal three factors behind Dillard’s recent success: a consistent emphasis on fundamentals that have turned its stores into weekend retail destinations, a Sunbelt-focused footprint, and a thriving clearance network.
First, the fundamentals: Dillard’s has consistently excelled at the basics – maintaining clean, well-staffed stores, prioritizing essentials over fads, and offering an in-store experience defined by helpful sales associates. The fruits from this investment can be seen from its position as a bona fide destination. Between January and August 2025, 42.9% of Dillard’s visits took place over the weekend (Saturdays and Sundays), compared to 40.0% for other department stores. And almost half of Dillard’s weekend visitors traveled more than ten miles to shop (see chart below), versus just 36.5% for other department stores.
The pronounced weekend shift indicates that Dillard’s has become a destination retailer that shoppers go out of their way to visit – a powerful marker of brand strength in a challenging environment.
Dillard's concentration in growing Sunbelt markets like Texas and Florida may also mean that Dillard's is operating in markets relatively favorable to its offerings. The chain has no footprint in the Northeast, where the department store segment has seen the largest YoY declines. Instead, most of its stores are in the South and West where wider department store traffic trends have been generally more favorable.
Last but not least, Dillard’s successful clearance centers have also bolstered the retailer. Out of its 272 stores, 28 operate as clearance centers, and these locations are thriving.
While overall year-to-date visits to Dillard’s remained essentially flat YoY between January and August 2025 – aligning with recent earnings reports – visits to clearance stores rose 7.5% YoY. These outlets are driving meaningful incremental traffic at a time when value-conscious shopping is reshaping consumer behavior.
By combining regional strength, thriving clearance centers, and destination appeal, Dillard’s has carved out a rare advantage in a challenged sector. And with its recent acquisition of Longview Mall in Texas, the chain is showing that it’s not just surviving today’s headwinds – it’s betting on the future of department store retail.
For more data-driven department store insights explore Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
At a time when much of the retail industry looks and feels the same, many retailers are working to cement their brand identity and individuality with consumers, which can help set them apart from their competitors. Finding a competitive advantage can be hard to come by in 2025, as consumers hunt for value wherever they can find it and loyalty to any individual chain is low. This challenge is especially true in the apparel category, where assortments across retail banners have become more similar over time and retailers rely on the same trend forecasting, leading to a lack of newness in the market for shoppers.
One option to freshen up merchandising and offer something unique to potential visitors is through category expansion. Creating more opportunities for consumers to engage with different types of products in a single location could improve visit frequency and overall customer satisfaction, and allow the brand's ethos to expand beyond its traditional borders. Gap Inc. recently announced a new initiative in line with this theory; Both Gap & Old Navy will launch beauty lines in 2026 and 2025 respectively. Old Navy is also slated to launch a true collection of handbags.
Accessories and beauty are natural product expansion categories for retailers that specialize in fashion; for other apparel brands such as J.Crew, Madewell and French label Sézane, accessories have helped to bolster their business and deepen their relationships with shoppers. Luxury apparel and accessory brands have long intertwined their labels with beauty as well, which has helped to spark the prestige beauty industry. In examining the potential opportunity for both retailers and the expanded categories through the lens of retail visits, it’s clear that the mainstream apparel brands can benefit from creating more opportunities for consumers to engage with different products.
Gap Inc.’s planned launch of beauty lines at both Old Navy and Gap tap into the excitement generated by the beauty industry since the pandemic. Recently, the beauty space has faced more headwinds, with increased market saturation and changing consumer behavior softening demand for the category.
But beauty still has a lot of potential momentum ahead, with consumers' continued focus on health, wellness and appearance as well as the rising demand for more affordable indulgences and luxuries in the face of a challenging consumer environment. And while traffic to beauty and self care retail has remained relatively flat in 2025 so far compared to 2024, the industry is still lapping exceptionally strong gains from the past few years.
Gap Inc. has a strong opportunity to bring a fresh perspective to the beauty category. A significant share of Gap and Old Navy shoppers also frequent Ulta, with Old Navy showing the higher overlap (42.2% of Old Navy visitors also visited Ulta between January and August 2025, compared to 38.1% of Gap visitors) – likely one reason the beauty line will debut there first. The audience crossover between Gap Inc.'s leading banners and Ulta highlights clear demand for beauty among Gap Inc.'s customer base and opens the door for the company's apparel brands to capture a portion of that spend over time.
Importantly, both Ulta and Sephora have leaned into expanding their private-label offerings, reflecting consumers’ growing comfort with trying beauty products outside of traditional beauty brands. That shift suggests shoppers may also be willing to embrace beauty lines from retailers like Gap and Old Navy, giving Gap Inc. a more favorable entry point into the category.
Gap Inc.’s most recent release about the project mentioned adding beauty consultants to the Old Navy stores during this fall’s rollout of the category. Dedicated product knowledge and expertise is incredibly important in the beauty space, and visitors tend to stay longer to browse and learn. If Old Navy could capture even a few extra minutes of shoppers’ attention, conversion and dwell times could rise during the remainder of 2025.
Similar to the brands’ expansion into beauty, a new push into the accessories category might just be what Gap Inc. needs to further cement itself as a steward of American fashion. Accessories, including handbags, have had a challenging few years in the post-pandemic period. The category has become more fragmented, and consumers have shown an inclination for fewer logos and branded products. And, the Gap brand has already tested the strategy earlier this year with its collaboration with travel brand Beis.
Old Navy is the first brand to release a robust handbag offering, under the creative direction of Zac Posen – and there is evidence to suggest that handbags might be a great new expansion for the brand. Looking at Old Navy and Gap's visitor habits shows that there are high levels of cross-visitation with off-price retailers, including T.J.Maxx, Marshall’s and Ross Dress For Less.
The off-price channel has had the benefit of being able to curate an assortment of designer and branded handbags at value-driven price points, which has made it more difficult for other retailers to compete. Old Navy focusing on creating products that are value-driven but also fashion forward might prove them to be a worthy adversary in the value apparel space.
But the data also highlights that Gap may hold an even stronger opportunity in accessories.. The chain hasn’t launched its renewed accessories program, but the company recently announced hires hailing from leading accessories giants that certainly can help the brand shape its handbag identity. For consumers who are focused on trend-right styles at a more accessible price point, Gap may be able to find its footing, especially against the backdrop of economic headwinds for many American consumers.
Shoppers may also be looking for alternatives to luxury accessory brands over the next few years – especially those consumers who are considered more aspirational, or only purchase luxury goods occasionally due to their levels of discretionary spending. Foot traffic to luxury apparel and accessories brands shows a slowdown in luxury apparel's offline growth throughout 2025, and insights show that the visits are becoming more consolidated around wealthier shoppers.
Gap Inc.’s expansion into beauty and accessories can help the company drive differentiation in a retail environment where sameness dominates. By entering categories that naturally complement fashion, Gap Inc. has an opportunity to extend its brand identity beyond apparel, deepen customer engagement, and capture wallet share from both loyal shoppers and those trading down from luxury.
Success will hinge on execution: delivering value-driven yet fashion-forward products, ensuring knowledgeable in-store experiences, and crafting compelling brand storytelling. If Gap Inc. can leverage these new categories effectively, its beauty and accessories strategy could not only boost near-term traffic and sales but also lay the foundation for sustainable long-term growth in a highly competitive market.
Shifts away from designer handbags, both in the luxury and mid-tier segments, may create the perfect opportunity for Gap to stake its claim. The industry is still lacking affordable, fashion driven accessories that can appeal to a wide array of consumers. If the merchandising and brand storytelling can create a compelling reason to buy for shoppers, the brand might be able to extend the reinvention that has been working for the retailer throughout 2025.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
At the height of the pandemic, many wondered whether beauty (retailers like Ulta and Bath & Body Works) and fitness (i.e. gyms and health clubs) foot traffic would ever recover from the many months of home workouts and social distancing. Several years on, however, visits to these retail spaces have not only rebounded, but well-surpassed pre-pandemic levels. We dove into the data for the Beauty and Fitness spaces to find out how consumer behavior has changed and what might be contributing to these categories’ sustained foot traffic growth.
The graph below shows that visits to the Beauty & Self Care and Fitness spaces followed a consistently upward trajectory between 2021 and 2024, but their paths are now beginning to diverge.
Beauty – which expanded its offline footprint more rapidly compared to fitness between 2021 and 2024 – now appears to be plateauing. Ulta, one of the major beneficiaries of the post-pandemic beauty boom, recently raised its full-year guidance, while still expressing caution around global trade uncertainty and noting deceleration in higher priced fragrance and cosmetics. Some executives also report value-conscious shoppers as becoming more selective in their spending instead of chasing every new beauty trend. As a result, even though the sector remains well above pre-pandemic levels, rising consumer caution is putting the brakes on further gains – at least for now.
Meanwhile, fitness traffic continues to grow consistently year over year, perhaps aided by increasingly health-conscious Gen Z and millennial consumers. Although fitness' gains over the pre-pandemic baseline are not as large as those seen in beauty, the category’s steady momentum reflects an increasing consumer focus on wellness and signals substantial potential for future growth.
One factor behind the rise in fitness visits is likely that gymgoers are working out more frequently.
The share of visitors going to the gym around once a week (four times a month or more) increased between Q1 2024 and Q1 2025. Even more impressive is the increased visit frequency at the start of the year, a traditionally strong period for fitness traffic.
Fitness chains typically see a surge in visits at the start of the year as gym visitors – both new sign-ups and existing members – renew their commitment to healthy lifestyles as part of their New Year’s resolutions.
And the data suggests that gym-goers hit the gym more frequently during this period, as well. Close examination of the shaded area in the graph below shows that the share of gym-goers that went at least four times a month (about once a week) during the months Q1 2025 has increased compared to Q1 2024. And the most recent data reveals that frequency has remained higher this year compared to 2024 throughout the summer as well, indicating that visitor frequency is continuing to grow more robust.
In a period of economic uncertainty, gym-goers are getting more value out of their memberships than in the past, and seem to be more likely to join, and remain members, throughout the year.
Even as visits to the beauty space surged since 2019, the length of the average visit has decreased, highlighting the evolving but still critical role of physical stores.
Analysis of average visit duration for three leading chains – Ulta, Bath & Body Works, and Sally Beauty Supply – shows that the average visit length dropped across all three chains between H1 2019 and H1 2024. This trend may reflect the growing influence of social commerce in product discovery and digital sales, reducing the need for extended in-store browsing.
Yet, physical stores remain a powerful driver of engagement: many consumers still seek immersive experiences and want to try and buy products in-person. Retailers are enhancing the appeal of in-store shopping through cutting-edge beauty tech that connect digital discovery with physical retail spaces. Notably, between H1 2024 and H1 2025, the analyzed brands experienced a modest rebound in visit length – further evidence that physical stores continue to serve as vital tools for consumer engagement.
Foot traffic to both the beauty and fitness spaces has surpassed pre-pandemic levels. However, value-consciousness is currently putting pressure on beauty retail while health-consciousness is aiding fitness gains. Still, the future looks bright for both categories, in which physical spaces are taking on a new role in engaging consumers.
Want more data-driven retail insights? Visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
As consumer spending continues to bifurcate, mid-tier chains face headwinds while off-price and luxury apparel gain ground. Which of the two apparel segments has the greatest growth potential? We dove into the data to find out.
Off-price has led apparel growth in recent years, and continuing economic uncertainty is helping the segment build on that momentum and continue its upward trajectory in 2025. But the luxury apparel segment – which underperformed the wider apparel category for much of 2024 – has also been on the rise lately, as shown in the chart below.
So far in 2025, foot traffic to luxury chains and department stores has increased year-over-year, consistently outpacing the broader apparel category. This trend reflects the increasingly bifurcated retail space: value-oriented chains, including off-price leaders, are winning over budget-conscious shoppers, while premium brands continue to attract affluent customers who remain less sensitive to economic headwinds.
Still, the data also shows that off-price chains continue to show significantly stronger traffic growth, while luxury visits have recently stabilized – traffic between June and August 2025 was roughly flat YoY. This contrast underscores the greater growth potential of value-oriented retailers in the current environment, with middle-income shoppers far more likely to trade down into off-price than to stretch into luxury. So although affluent spending appears to be holding steady, luxury’s room for further expansion may be limited.
Luxury may be more visible than ever, with social media fueling brand awareness. Pandemic-era stimulus checks may also have briefly given middle-income shoppers an opportunity to splurge on coveted labels. But beneath the surface, the data suggests that the audience is actually narrowing, with luxury chains drawing more heavily from affluent areas – even as brands try to broaden their lines and bring prestige to the masses.
Between 2022 and 2025, the median HHI for luxury shoppers climbed from $115K to nearly $118K, while the medians for traditional and off-price apparel shoppers held steady.
This suggests that, as prices rise, luxury increasingly depends on the nation’s wealthiest households, while off-price, with its median HHI of $75K (closely aligned with the national average of $79.6K according to PopStats 2024 data), continues to draw a broad shopper base. Off-price’s income profile may even be buoyed by wealthier shoppers trading down, while mid-range apparel chains feel the pressure of more cost-conscious behavior.
As 2025 progresses, apparel’s bifurcation is likely to deepen, with off-price chains positioned to capture continued traffic gains from value-driven shoppers and even affluent consumers trading down. Luxury is likely to remain resilient among high-income households, but its reliance on a narrowing customer base may limit growth, leaving value-oriented retailers better positioned to capitalize on shifting consumer dynamics in the months ahead.
To see up-to-date retail traffic trends, visit our free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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The arts and crafts sector is undergoing a major shakeup. Party City shuttered all corporate-owned stores early in the year after filing for bankruptcy, and by May, JOANN had closed its doors as well. But what could have been a moment of contraction for the largely discretionary category has instead accelerated growth for its strongest players. The industry is consolidating around two leaders – Hobby Lobby and Michaels.
What explains the continued strength of these two banners? And how are they positioning themselves to capture share in a reshaped retail landscape? We dove into the data to find out.
Despite its discretionary nature, crafting is flourishing in 2025. Screen-fatigued consumers are embracing hands-on, mindful projects like knitting, embroidery, and DIY décor as creative outlets and stress relievers. At the same time, crafting serves a practical role, producing inexpensive gifts and home decorations that help households stretch budgets while delivering creative satisfaction.
And Hobby Lobby and Michaels are making the most of this opportunity. Since April 2025, both chains have posted consistent year-over-year (YoY) visit growth, expanding their footprints while also driving more visits to existing locations. And with JOANN and Party City out of the picture, both retailers appear poised to capture displaced demand and further cement their leadership.
Each retailer is following a different path to success.
Michaels has leaned aggressively into the category's realignment. The company acquired JOANN's intellectual property and private-label brands to broaden its assortment and has moved quickly into Party City's vacated territory with an expanded lineup of balloons and party goods. Michaels is also doubling down on in-store experiences like birthday parties and leaning even more heavily into seasonal products – including for Halloween, Party City’s traditional stronghold.
This latter move could prove especially powerful during the upcoming spooky season. Halloween was historically Party City’s busiest period of the year, with October 2024 visits surging nearly 95% above the chain’s monthly average. With Party City gone – and Michaels already rolling out its “Summerween” offerings – the retailer looks well-positioned to capture some of that seasonal momentum and emerge as one of Halloween’s new retail destinations.
Hobby Lobby, by contrast, has stuck to its proven strategy of steadily expanding a nationwide fleet of large-format stores with broad, affordable selections. And this approach continues to pay dividends.
Though Hobby Lobby doesn’t really do Halloween, it carries plenty of seasonal decorations – which have traditionally driven substantial holiday visit boosts from November (see graph above). Hobby Lobby’s immersive environment also encourages extended browsing sessions, leading to longer visits. Between May and July of this year, shoppers averaged 31.4 minutes per trip to Hobby Lobby compared to 25.5 minutes at Michaels. The chain also leads in loyalty: Over the same period, 21.5% to 23.3% of visitors shopped at Hobby Lobby at least twice per month, a significant increase from last year.
Far from being sidelined as a discretionary indulgence, crafting has become an outlet for creativity, mindfulness, and affordability – and the shakeout of weaker players has only sharpened the advantage of category leaders. With Michaels pushing boundaries through innovation and seasonal dominance, and Hobby Lobby deepening loyalty through scale and consistency, both banners are positioned to ride the craft retail wave well into the future.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Black Rock Coffee Bar ended its NASDAQ debut in September 2025 at a market valuation of $1.32 billion – a remarkable showing for the relatively young coffee chain.
We took a closer look at the data to see what sets Black Rock apart from its competitors – and what might be fueling its remarkable valuation and early surge in share price.
Black Rock Coffee Bar, which was founded in Oregon and is currently based in Arizona, has been on an impressive growth trajectory– between 2020 and 2025, the chain doubled its unit count, and the company is now targeting 1,000 locations by 2035.
Fueled by its aggressive expansion, Black Rock’s traffic has surged since 2019, with Q2 2025 visits up 226.5% compared to Q3 2019. These trends echo the trajectory of Dutch Bros – another rapidly growing coffee chain founded in Oregon – whose growth path since 2019 closely mirrors Black Rock’s, as shown in the graph below.
Despite their shared origins and similar growth trajectories, the two chains draw distinct audiences. Dutch Bros tends to attract visitors from less affluent neighborhoods, both nationally and within Oregon – due in large part to its typically younger audience – whereas Black Rock Coffee’s customer base skews more affluent than the median in both contexts.
This contrast suggests that the coffee space has ample room for two Oregon-founded chains to scale quickly, as each taps into a distinct segment of the market with complementary growth potential. Dutch Bros can lean into accessibility and mass-market appeal, while Black Rock is positioned to build loyalty with higher-income consumers, potentially supporting premium offerings, differentiated experiences, and stronger long-term margins.
Focusing on recent months shows that – although Black Rock Coffee is maintaining overall positive visit growth – average visits per location have slipped slightly, as seen in the chart below. What does this mean for Black Rock Coffee's future?
Overall traffic is still climbing and new stores are expanding the brand's customer base, so the slowdown appears to be a short-term adjustment rather than a hard ceiling. But the dip in visits per venue may indicate that the chain is beginning to saturate its traditional western and southern markets – signaling that further growth may depend on expansion into new states and DMAs.
Black Rock Coffee's growth is reminiscent of that of Dutch Bros, and demographic differences between their audiences create room for both chains to continue expanding – though Black Rock's softer per-location trends bear watching as it expands. Still, the chain’s affluent customer base provides resilience and supports long-term growth, helping explain Black Rock Coffee's premium valuation and early market enthusiasm.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
