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About the Mall Index: The Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
Shopping centers are making a comeback. Following an unusually cold January that impacted retail visit trends across the country, mall visits increased year-over-year (YoY) in February 2024 and rose even higher in March: Last month, traffic to Indoor Malls, Open-Air Shopping Centers, and Outlet Malls was up 9.7%, 10.1%, and 10.7% respectively, compared to March 2023.
The positive visitation trends along with the rising consumer sentiment numbers capping off the first quarter of 2024 bode well for retail in general and discretionary categories in particular – and may signal the end of the retail challenges that plagued much of 2022 and 2023.
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Comparing Q1 visits to malls in 2021, 2022, 2023, and 2024 to Q1 2019 further highlights the positive trajectory of the ongoing mall recovery. The data reveals that the pre-pandemic visit gap has been steadily narrowing over the past four years across all shopping center formats. And in Q1 2024, visits to Open-Air Shopping Centers even exceeded 2019 levels for the first time since the lockdowns – indicating that retail has not yet fully settled into a “new normal” and the post-COVID recovery story is still being written.
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But even as mall visit numbers may be returning to pre-pandemic levels, analyzing the visitor journey for malls in Q1 2019 and Q1 2023 – which looks at where mall visitors were directly before and after their mall visit – indicates that some mall-based shopping habits have shifted.
Between Q1 2019 and Q1 2024, the share of shoppers coming to a mall directly from home or returning home directly following the mall visit decreased. And during the same period, the share of mall visitors coming from or going to dining venues or other retail locations before or after a mall visit generally increased across mall formats. The change in visitor journey between 2019 and 2024 indicates that more consumers are now visiting malls as one of multiple stops within a larger outing.
The fact that consumers are still visiting malls, even if they are no longer treating shopping centers like a one-stop-shop can be seen as another testament of malls’ resilience: Despite the string of big-name retailers expanding off-mall in recent years, shoppers continue incorporating malls into their shopping and dining routines – even as they expand their outing to add stops to off-mall shopping or dining locations as well.
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Despite the years of mall apocalypse predictions, consumer behavior continues to showcase the central role that malls play in the U.S. retail landscape. And even as consumer habits change, top shopping centers have proven capable at adapting their offerings to current consumer appetites to maintain their relevance in 2024 and beyond.
For more data-driven retail insights, visit our blog at placer.ai.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
Is return-to-office picking up steam?
Last month, location intelligence indicated that the office recovery needle was starting to move once again. Whether due to stricter corporate mandates – especially in the finance sector – or to employees seeking to reap the rewards of in-person collaboration and mentoring, office activity appeared to be on an upswing.
But what’s happened since then? Has the momentum worn off, or is RTO still trending on the ground?
Hybrid work may be here to stay – but the situation on the ground remains very much in flux. Last month, office visits nationwide were just 32.7% below what they were in March 2019 (pre-pandemic). This represents a significant narrowing of the visit gap in relation to March 2022 and March 2023 – when visits were down 48.2% and 36.3%, respectively.
And comparing monthly visits to a March 2022 baseline shows that visits last month were among the highest they’ve been since COVID. Only August 2023 (which had two more working days than March) and October 2023 featured higher visitation rates.
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Drilling down into the data for eleven major cities nationwide shows that Miami and New York are holding firmly onto their regional RTO leads – with less than a 20% visit gap compared to pre-pandemic levels. And RTO appears likely to continue apace in both cities, driven by tech companies in Miami and finance firms in the Big Apple. Indeed, in Miami, visits to office buildings in March 2024 were the highest they’ve been in four years. Washington, D.C., Dallas, Atlanta, and Denver also outperformed the nationwide baseline compared to pre-COVID, while Chicago, Boston, Houston, Los Angeles, and San Francisco lagged behind.
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But despite bringing up the rear for overall post-COVID office recovery, San Francisco has been experiencing outsize YoY office visit growth for some time now. And in March 2024, the city continued to lead the regional YoY visit recovery pack – tied for first place with Washington, D.C.
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Given San Francisco’s stubbornly large post-COVID visit gap, it may come as no surprise that the city’s office vacancy rate is higher than it’s ever been. But demand for office space in San Francisco is back on the rise, leading market observers to conclude that bright times may be ahead for the local market.
San Francisco’s strong YoY office visit performance may be a reflection of this increased demand, providing another sign of good things to come in the Golden Gate city.
Remote work carries plenty of benefits, but a variety of factors – from Gen Z work-from-home fatigue to the better wages and opportunities available to on-site employees – are driving increased office attendance. And if March 2024 data is any indication, further shifts in the RTO/WFH balance may yet be in the cards.
For more data-driven return-to-office updates, follow Placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Every year in March and early April, thousands of young people descend on Florida beaches to soak up some sun, kick back with friends, and have a good time. But while the influx of revelers can be a boon to local businesses, some municipalities are pushing back against the mayhem. This year, Miami Beach famously announced its intention to “break up” with spring break (“It’s not us, it’s you”) – instituting a series of restrictive measures, from curfews to elevated parking fees, designed to temper the crowds.
But what’s happening on the ground? How did this year’s spring break impact local businesses in key Florida destinations like Miami, Key West, Panama City Beach, and Daytona Beach? Which retail segments continued to benefit from the excitement – and who were the visitors driving foot traffic to their venues?
Florida is home to the most-searched spring break destinations in the United States. And perhaps thanks to the influx of vacationers, location intelligence shows that Quick-Service Restaurants (QSR) and Breakfast, Coffee, Bakeries, & Dessert Shops in Florida spring break hotspots enjoy significant annual visit boosts during March and early April.
The extent of the seasonal boost varies between CBSAs – and though this year’s traffic spikes were slightly lower than last year’s bumps, the two dining segments continued to benefit strongly from spring break-fueled visit bumps in 2024.
Visits to QSR & Fast-Food venues and Breakfast, Coffee, Bakeries, & Dessert Shops in Panama City – known as the spring break capital of the world – were up 57.6% and 56.9%, respectively, during the week of March 11th 2024, compared to an early January 2023 baseline. This represents a minor decline from the comparable period last year (the week of March 13th, 2023), when visits were up a respective 59.2% and 68.6%.
QSR and coffee and breakfast chains in the Miami-Fort Lauderdale-Pompano Beach, Key West, and Deltona-Daytona Beach-Ormond Beach CBSAs also experienced significant visit spikes during the week of March 11th, 2024. Though the March foot traffic increases in these CBSAs were smaller than those seen in Panama City, they were nearly on par with the visit bumps seen in the comparable period of 2023.
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Who are the visitors driving this spring break dining activity? Drilling down into the data for leading Panama City QSR and coffee chains shows that college student influxes are likely a major contributing factor.
In July 2023 – during Panama City’s peak summer season – the captured markets of local Whataburger, Dunkin’, Starbucks, and Chick-fil-A locations were nearly devoid of STI: Landscape’s “Collegian” segment – a category encompassing currently-enrolled college students. But in March 2024, the share of this segment in the brands’ captured markets skyrocketed.
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Analyzing the audiences of local Panama City resorts reveals a similar pattern. During the month of July, the captured markets of SpringHill Suites and Holiday Inn Resort – two venues popular among spring breakers – included miniscule shares of Collegians. But in March, the share of college students in the resorts’ captured markets jumped to 13.8% and 10.0%, respectively – highlighting the role of undergrads in driving hotel visits during this period.
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Spring break is party time – and Florida has traditionally been at the center of it all.
How will 2024 spring break continue to unfold this year in the Sunshine State? And what other retail categories stand to benefit from the excitement?
Follow Placer.ai’s data-driven civic and retail analyses to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
DC residents and businesses have been on tenterhooks ever since plans were announced in December 2023 to move the Caps and Wizards to Potomac Yard in Alexandria, VA. Original plans called for a new Wizards practice facility, a separate performing arts center, a media studio, new hotels, a convention center, housing and shopping. Meanwhile, DC mayor Muriel Bowser worked furiously to keep the teams, eventually putting together a $500 million+ deal that was officially approved in the last week, so that the teams would stay in the District until “at least 2050.” That is good news for those businesses by Gallery Place/Chinatown, and the teams can keep the Washington moniker, as opposed to potentially being the “National Landing” teams were they to have moved to the Potomac Yard area.
Migration to the Mountain States, named for the sprawling Rocky Mountain range that runs through the region, has been on an upward trend in recent years. And one state in particular – Utah – has received an impressive influx of new residents.
Which areas are experiencing the most growth? And what is driving migration to the Beehive State? We take a closer look.
Utah, with its iconic national parks and burgeoning tech industry, is growing fast. According to Placer.ai’s Migration Trends Report, Utah experienced an 5.5% rise in population between January 2020 and January 2024, partially driven by inbound domestic migration: 1.8% of the state’s January 2024 population moved in between January 2020 and January 2024.
Utah has a relatively young population – the median age in Utah (according to the 2021 ACS 5-Year Projection dataset) is 31. But relocators to the state seem to be coming from older states – the weighted median age in the states of origins of newcomers moving to Utah over the past four years was 38.
But although Utah’s median age is lower than the median age in the states of origin, the median HHI in the Beehive State is higher than in its feeder states. Between January 2020 and January 2024, the weighted median HHI in the states feeding migration to Utah was $71K/year, lower than the Utah median of $79K/year (although higher than the national average of $69.0K/year).
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Although Utah as a whole has seen positive net migration over the past four years, the new residents are not evenly distributed across the state’s major metropolitan areas. Inbound domestic migration was particularly strong in the Provo-Orem and Ogden-Clearfield CBSAs (core-based statistical areas), with both states also seeing significant increases in their population (10.7% and 5.1%, respectively) over the past four years. But during the same period, the migrated share of the population of Utah’s largest CBSA – Salt Lake City – has declined, and the overall population in the Salt Lake City CBSA grew by just 1.0%. So what is driving migration to Provo-Orem and Ogden-Clearfield?
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January 2020 to January 2024 migration data reveals that relocators to Provo and Ogden come from CBSAs with a lower median age and HHI compared to those moving to Salt Lake City: Newcomers to the Provo-Orem and Ogden-Clearfield CBSAs came from CBSAs with a weighted median HHI of $73K and $72K, respectively, compared to a $75K median HHI for CBSAs feeding migration to the Salt Lake City CBSA. And the weighted median age in the CBSAs of origin for Provo-Orem and Ogden Clearfield was 25 and 32, respectively, compared to 33 in the CBSAs of origin for Salt Lake City.
The movement of younger people from lower-HHI areas to these CBSAs may indicate that many of those relocating to Utah to benefit from the state’s robust economy are specifically choosing the Provo-Orem and Ogden-Clearfield metro areas.
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Niche’s Neighborhood Grades – available in the Placer.ai Marketplace – assigns grades to various types of regions based on a variety of factors, including job opportunities. And comparing the Niche rating for “Jobs” assigned to Utah’s three largest CBSAs with the aggregate “Jobs” grade assigned to the CBSAs of origin also suggests that Provo and Ogden’s economic opportunities are driving migration to these smaller metro areas.
All three Utah CBSAs analyzed received a higher “Jobs” grade than their CBSAs of origin – indicating that the employment opportunities in all three metro areas are likely drawing newcomers. But while Salt Lake City only got a “B+” in “Jobs” – just one grade up from the aggregate grade assigned to its areas of origin – Provo-Orem and Ogden-Clearfield got a “Jobs” grade of “A-”, or two notches up from the “Jobs” grade in their CBSAs of origin. The highly robust job markets in these smaller CBSAs may explain why newcomers seem to prefer Provo-Orem and Ogden-Clearfield to Salt Lake City.
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Utah’s population growth makes it one of the most exciting states to watch, and the state’s promising employment opportunities seems to be a major draw for newcomers to the state.
Will Utah continue to experience population growth?
Visit placer.ai to keep up with the latest migration trends.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
In a world where convenience is key and online shopping reigns supreme, many brands are turning to experiential retail to draw visitors into brick-and-mortar stores. We take a look at three companies with different types of experiential offerings – Michaels, DICK’S, and Lowe’s Home Improvement – to understand what experiential retail can look like in 2024.
Some retailers are encouraging consumers to engage fully in their brand by dedicating entire brick-and-mortar venues entirely to immersive experience. Sporting goods brands in particular, including Lululemon with its yoga studios and Nike and its training studios, have employed this strategy to directly engage with their core audience. And perhaps the best example of this is the DICK’S House of Sport concept, launched in 2021 by sporting goods retailer DICK’S.
DICK’S currently operates 12 House of Sports locations where visitors can repair their bikes, pick out a golf club, use a climbing wall or batting cage. The concept has been highly successful, especially as more people engage in some form of recreational sports or fitness activities, and the chain is looking to add at least 100 more of these experiential stores in the next five years.
Quarterly foot traffic patterns suggest that the new locations will be met with enthusiasm. Visits to the three longest-running House of Sports stores in Q4 2023 were 7.2% higher than they were in Q4 2022, while visits to DICK’S Sporting Goods stores nationwide were 2.3% lower for the same period. Psychographic data also reveals that House of Sport visitors also tend to be slightly older and more established than visitors to DICK’S nationwide – and this older audience may be more inclined to spend more than their younger counterparts.
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By creating an immersive athletic experience that taps into the growing popularity of personal fitness, House of Sport can continue to draw in visitors and foster community – and serve as a model for other sporting goods retailers looking to expand their experiential offerings.
Retailers who don’t want to devote an entire location to their experiential offering can also leverage their regular venues to offer visitors hands-on engagement with their products on certain days or time slots. Rising costs have led more people than ever to turn to DIY – and meeting that demand, leading home improvement retailer Lowe’s has introduced a DIY workshop on Saturdays and Sundays at 100 locations across the country. Visitors heading to participating Lowe’s stores will be able to participate in workshop stations and take advantage of all-day demos – with no registration required. The company also runs a family-friendly Weekending at Lowe’s program, which allows visitors to register to free workshops focused on child-friendly activities, such as creating a butterfly biome or a tabletop basketball game
Providing people with a hands-on, practical approach to home repairs may help Lowe’s expand its customer base as more people embrace DIY concepts. Participants in the DIY workshops may feel more confident in tackling new projects at home. They are also more likely to choose Lowe’s products due to familiarity with the store and its offerings — a win for the company.
Comparing year-over-year (YoY) visits at Lowe’s locations with DIY workshops to the foot traffic performance of the chain as a whole indicates that the DIY venue, while experiencing the effects of the ongoing retail headwinds, are managing to perform better than Lowe’s stores overall. And analyzing locations using the Spatial.ai: PersonaLive dataset reveals that Lowe’s DIY stores are particularly popular among rural segments, with more "Rural Average Income" and "Rural Low Income" segments in their captured markets than their potential market*.
*A chain’s potential market refers to the population residing in a given trade area, where the Census Block Groups (CBGs) making up the trade area are weighted to reflect the number of households in each CBG. A chain’s captured market weighs each CBG according to the actual number of visits originating to the chain from that CBG.
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Lowe’s can harness this data if it seeks to expand the DIY concept further to help it capitalize on its success among rural audiences – and other retailers can take note of the demand for hands-on workshops from this segment.
A third model for experiential retail empowers the customer to take the reins and decide when to schedule the in-store event – and who to add to the guest list. Craft chain Michaels, which has long emphasized child-friendly experiences like summer camps and free classes, recently introduced store-hosted birthday parties for kids up to age 13.
Demographic data from both potential and captured trade areas suggest that this focus on kids activities is succeeding in attracting the family households in its trade area. Michaels attracts a larger share of married couples with children in its captured market than in its potential market, and has a captured market household size of 2.6, slightly larger than its potential market household size. The share of households in Experian: Mosaic’s “Suburban Style,” “Flourishing Families”, and “Family Union” segments were also all higher in Michaels captured market than in its potential market.
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Michael’s seems to be positioning itself as a one-stop shop for crafters of all ages, and focusing on children’s events may help the chain attract more family segments to its stores. This serves as a reminder of the draw that quality children’s entertainment can provide and offers a blueprint for retailers wishing to attract more families to their locations.
These three chains prove that there are plenty of ways to attract people into brick-and-mortar stores. By offering workshops, events, and in-store attractions, the three chains are building brand awareness and increasing their foot traffic.
Will experiential retail continue to dominate in 2024?
Visit placer.ai/blog to stay up-to-date on the latest retail trends.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
