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Foot traffic to retail corridors nationwide plummeted during the shelter-in-place restrictions of 2020, and recent data shows that visits have yet to fully recover to 2019 levels. While traffic has steadily improved each year since the pandemic lows, 2025 visits remain 11.7% below their pre-pandemic baseline.
What is holding the retail corridor recovery back? We dove into the data to find out.
Retail corridors are typically concentrated in downtown areas, featuring a mix of stores, restaurants, bars, and offices – and are often surrounded by even more office space. And comparing average visits per day of week in 2025 and 2019 suggests that the persistence of hybrid and remote work is likely driving much of the lag.
Monday through Thursday foot traffic to retail corridors was down between 16.3% and 17.3% in 2025 compared to 2019. The gap narrowed to 11.7% on Friday as activity began to shift toward the weekend, and nearly disappeared on Saturday (-2.8%) and Sunday (-4.2%).
The much larger weekday deficit suggests that reduced office attendance continues to weigh on downtown retail activity. With fewer workers commuting daily, there are fewer pre-work coffee stops, lunchtime errands, and spontaneous after-work visits that once fueled these corridors. So while leisure-driven weekend traffic has largely rebounded, the office-driven weekday ecosystem that historically sustained retail corridors has yet to fully return.
Hourly data reinforces the role that office attendance (or lack thereof) is playing in the retail corridor visit lag. The steepest declines are concentrated squarely within traditional workday hours: visits between 7 AM and 11 AM are down 23.7% compared to 2019, followed by a 19.2% decline from 11 AM to 3 PM. But the gap is much more moderate both earlier and later in the day (from 12 AM to 7 AM and 3 PM to 12 PM) in the day later in the day, with visits down 13.7% from 3 PM to 7 PM and just 9.6% after 7 PM. This suggests that the missing traffic is closely tied to reduced daily commuting – fewer morning coffee runs, lunch breaks, and midday errands – while evening and leisure-oriented visits have proven far more resilient. With more schedule flexibility, downtown businesses and civic stakeholders may need to focus on creating reasons for consumers to intentionally visit downtowns during slower weekday hours, rather than relying on routine commuter traffic to fill stores organically.
The retail corridor traffic data suggests that downtowns are facing a structural shift in when and why people visit. With fewer daily commuters, stakeholders may need to focus less on restoring a five-day office week and more on activating the days and hours that already show strength. Civic leaders can prioritize safety, cleanliness, transit reliability, and targeted weekday programming or events that encourage intentional trips downtown. Retailers and dining concepts can adapt hours, promotions, and experiences to better align with flexible work schedules. In a hybrid era, success may depend less on recreating old commuting patterns and more on making downtown a destination people choose – not just a place they pass through.
For more data-driven retail insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Downtown Austin is navigating a period of unusual complexity. A convention center renovation and major highway construction have created significant disruption, while extreme summer heat and pullbacks in consumer spending are adding further pressure.
Yet despite these headwinds, visitation is nearing pre-pandemic levels. And a key factor driving Austin’s recovery has been its deliberate use of data to guide strategy, align stakeholders, and deploy resources where they can have the greatest impact.
Since 2022, Downtown Austin has been on a steady recovery trajectory. By 2025, non-resident and non-employee visits to the area reached 94.4% of 2019 levels – a milestone that becomes even more meaningful against the backdrop of this year’s intensely hot summer and the temporary closure of Austin’s convention center, which has remained offline since April 2025.
This data reveals resilience that might otherwise have gone unnoticed – critical framing when coordinating across agencies and reassuring stakeholders that downtown remains a reliable economic engine even during infrastructure transitions.
The composition of that visitation tells an equally important story. A growing share of visitors to downtown Austin are coming from within Texas – especially on weekends.
In an environment where consumers are more value-conscious and long-haul travel remains uneven, this regional draw has become a strategic asset. In-state travelers are more likely to make shorter, repeat trips, creating consistent demand for restaurants, entertainment venues, and retail corridors.
The Downtown Austin Alliance uses this insight to refine both marketing and access strategies. Partnerships such as discounted ride programs within a 30-mile radius reduce friction for local visitors during the holiday season, while targeted programming ensures downtown remains competitive as a weekend destination.
At the policy level, this data strengthens the case that downtown’s success benefits the broader state economy. When a rising share of visitors originates within Texas, the dollars spent downtown circulate locally – supporting jobs, generating tax revenue, and reinforcing Austin’s role as an economic anchor.
Data also helps the Alliance optimize services around major events that drive tourism to Austin – such as the annual ACL Music Festival and Formula 1 Grand Prix – supporting operational precision. High-traffic areas receive intensified cleaning and hospitality services, while lower-traffic zones become candidates for murals, activations, and smaller-scale programming designed to distribute energy more evenly. Event-driven data also informs conversations with transportation partners as construction continues to reshape mobility routes.
The strategic use of data is also evident in the revitalization of East Sixth Street. Long known as a historic entertainment corridor with a late-night reputation, the district is now the focus of a coordinated effort to evolve its positioning and offerings.
And data has played an important role in getting people on board. Location analytics, for example, show that out-of-market visitors to the district are coming from more affluent areas, showing that spending power exists and is growing – and that the district’s offerings may have room to evolve alongside its audience.
For property owners and local businesses, this data provides a clearer picture of market potential. And for public-sector partners, it strengthens the case for infrastructure upgrades and placemaking investments.
Austin’s experience offers a broader lesson for cities navigating disruption. Infrastructure transitions, climate pressures, and evolving travel patterns present real challenges – but by grounding placemaking strategies in clear, measurable data, Austin is strengthening downtown’s economic foundation and aligning stakeholders around a shared vision.
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Amid a tightening job market, the list of employers requiring workers to show up in person – many now mandating five days a week – continues to grow. But how did the office recovery fare in February 2026, a month marked by heavy snowstorms across major Northeast markets?
We dove into the data to find out.
In February 2026, visits to the Placer.ai Nationwide Office Index were 31.9% below 2019 levels – marking the smallest February post-pandemic visit gap to date. Overall attendance even slightly outpaced February 2024, a leap year that benefited from 20 business days instead of the usual 19.
While this is hardly the most impressive RTO showing we’ve seen in recent months, February’s gains came in spite of meaningful headwinds.
A late-February blizzard disrupted major Northeast markets, driving a year-over-year (YoY) decline in New York City office visits and widening Manhattan’s post-pandemic gap to 21.3% below 2019 levels. Boston, also hit hard by snow, saw visits remain flat YoY, slipping behind San Francisco and Denver in overall recovery progress.
By contrast, cities in other regions posted clear gains, with San Francisco – still benefiting from AI-driven hiring and renewed tech activity – once again seeing some of the strongest growth at +11.9% YoY.
February’s performance underscores a familiar pattern of month-to-month fluctuation, even as the broader RTO trajectory continues its upward climb. Regional dynamics – from weather disruptions to sector-specific hiring cycles – are shaping local outcomes, but the national baseline for office utilization is steadily rising.
For more data driven CRE insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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The bifurcated consumer trends established in the second half of 2025 have persisted. While higher-income shoppers maintain relatively stable spending habits, lower- and middle-income households continue to feel the squeeze on essential categories like groceries and fuel. These consumers have become increasingly selective and price-sensitive, actively pivoting away from traditional mid-market chains in favor of discount retailers and value-oriented brands. Because affordability remains a core focus, average households are spreading their visits across a wider number of non-discretionary stores to hunt for deals. For example, our data shows that grocery visit growth is currently being driven by low- and middle-income households, as elevated food costs necessitate more frequent, budget-conscious trips.
However, despite this intense focus on everyday value, it would be a mistake to count out the discretionary sector, where consumer visits have also been mostly positive year-over-year (YoY) since the start of 2026. Despite weather-driven volatility, we continue to see healthy demand for discretionary categories as consumers start to put their tax refunds to work, actively seeking affordable indulgences and high-end brands at a discount.
E-commerce fulfillment centers are also seeing robust activity. Excluding a brief weather-related slump in late January, visits to these facilities are growing at a high-single to low-double-digit clip.
This surge in logistics activity is being driven by a perfect storm of consumer behavior and retail strategy: value-seeking shoppers, massive supply chain investments from giants like Walmart and Target, and the rise of frictionless "agentic" and social commerce. Furthermore, record-high product returns are forcing these centers to process a massive wave of reverse logistics, keeping facility utilization incredibly high.
As delayed tax refunds finally hit consumer bank accounts in the months ahead, we expect this strong e-commerce and fulfillment momentum to continue.
Manufacturing data has been highly volatile in early 2026. Placer.ai’s Industrial Manufacturing Index – which measures physical visits to manufacturing facilities across a wide range of verticals – showed an ebb and flow in the early weeks of the year. Severe winter storms heavily weighed on facility visits in late January, followed by a clear rebound in February.
This physical, on-the-ground improvement aligns with the latest macroeconomic indicators. According to the most recent ISM report, the U.S. manufacturing sector expanded for the second consecutive month in February, with the PMI registering a solid 52.4. Crucially, this growth is being driven by strong forward-looking demand, as the ISM New Orders Index remained firmly in expansion territory at 55.8. Ultimately, while underlying production and new orders show sustained momentum, unpredictable weather patterns continue to create short-term fluctuations in actual facility operations.
Looking ahead, volatility will likely be the baseline expectation for both the retail and manufacturing sectors throughout 2026. Unpredictable weather events, shifting supply chain dynamics, and the complexities of lapping 2025's macroeconomic hurdles will continue to create week-to-week fluctuations in physical foot traffic and industrial output.
Yet, beneath this turbulence lies a remarkably stable foundation: the American consumer. Despite the ongoing pressures of inflation and depleted household savings, shoppers remain incredibly resilient. They are highly strategic – pinching pennies on daily essentials and heavily utilizing value channels – precisely so they can continue to fund discretionary spending and lifestyle upgrades. The market may be volatile, but the 2026 consumer is proving that they are willing and able to spend when the value proposition is right.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
With its recent IPO, Bob’s Discount Furniture has officially entered a new chapter, stepping onto the public stage at a time when the home furnishings sector continues to face macroeconomic pressures. Yet despite these challenges, Bob’s has demonstrated notable momentum. This AI-powered data analysis takes a closer look at Bob’s performance, examining traffic trends, demographic positioning, and cross-shopping behavior to better understand what’s driving the company’s success.
Bob’s continued expansion supported year-over-year (YoY) visit increases throughout 2025 – but growth was not driven by footprint alone. Visits per location to the chain also climbed by 1.8% in 2025, indicating that existing stores captured incremental demand alongside new openings.
Analysis of Bob’s and the broader home furnishings category suggests that a favorable mix of value-oriented and affluent shoppers may be supporting the brand’s growth.
In 2025, the median household income of Bob’s captured market was $89.0K – below the category median of $92.5K, yet above the nationwide median of $79.6K. A similar pattern emerged when examining Bob’s audience by income groups. Among households earning under $100K and those earning over $150K, Bob’s share fell between the category benchmark and the national baseline.
This positioning suggests that while Bob’s resonates strongly with value-seeking consumers, its appeal is not limited to lower-income households – which could reflect the strength of its "Good, Better, Best" assortment strategy. As value-prioritization has gained traction across income levels, Bob’s appears to be attracting shoppers who are price-conscious yet still maintain discretionary spending power – a combination that is especially advantageous in a bigger-ticket category like furniture.
Reinforcing its position as a primary destination for furniture shoppers appears to be another factor fueling Bob’s growth.
AI-based location intelligence reveals that in 2025, the share of Bob’s visitors who also visited other major home furnishings chains declined compared to 2024. The shift was consistent across several key competitors, suggesting that fewer shoppers felt compelled to compare offerings at other chains before visiting Bob's Discount Furniture.
In a category where consumers frequently comparison-shop, declining cross-visitation may signal that Bob’s relaxed in-store environment – featuring the “Little Bob” sock-puppet and complementary cafés – is resonating with shoppers, reducing the incentive to look elsewhere.
These insights underscore Bob’s differentiated strategy within a volatile retail landscape. By combining disciplined expansion with broad cross-income appeal and brand loyalty, Bob’s is building both growth and resilience as it enters its public chapter.
Will Bob’s continue to find success in 2026? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Traffic to Darden banners remained relatively stable in 2025, with the company seeing an average increase of 1.2% in overall visits coupled with a slight dip of 0.3% in average visits per venue across its brands. Average visits per venue improved towards the end of the year relative to the annual average, growing 1.5% YoY in Q4 2025 – likely due to the closure of several Bahama Breeze restaurants in 2025, part of the company's plans to sunset the banner entirely by April 2026.
Analyzing traffic by banner points to clear resilience at the top of the market, with upscale casual and premium brands such as Yard House and Ruth's Chris Steakhouse generally showing the strongest and most consistent traffic growth. This pattern suggests that higher-income consumers remain relatively insulated and willing to spend, even amid broader volatility.
At the same time, LongHorn Steakhouse, one of Darden’s largest brands, also emerged as a standout performer, delivering steady positive traffic across multiple months. Given its scale within the portfolio, LongHorn likely made an outsized contribution to Darden’s overall positive traffic trends, helping to offset softness in other chains and reinforcing the company’s momentum.
Same-store YoY visit trends in recent months are very close to overall visit trends, suggesting that Darden’s traffic trends are largely same-store-driven rather than expansion-driven, with little evidence that unit growth is materially distorting overall traffic trends. Premium brands continue to perform well, and LongHorn is generating steady same-store growth across its large footprint, suggesting that Darden’s results are being driven by real consumer demand – especially among higher-income diners.
Darden’s results suggest that performance is being driven less by sheer scale and more by brand positioning, with concepts that offer either premium experiences or strong value perception (like LongHorn) capturing disproportionate demand. As consumer budgets remain tight, growth is likely to concentrate further in brands that clearly justify their price point – leaving middle-of-the-road concepts increasingly pressured to sharpen their value proposition or differentiate more meaningfully.
For up-to-date restaurant foot traffic, visit our free Industry Trends tool.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Malls have come a long way since their introduction to the world in the 1950s. These gleaming retail hubs promised shoppers a taste of the American dream, offering a third place for teens, families, and everyone in between to shop, socialize, and hang out.
And though malls have faced challenges in recent years, as e-commerce and pandemic-induced store closures led to shifts in consumer habits, the outlook is brightening. Malls have embraced innovation, incorporating enhanced entertainment, dining, and experiential offerings that attract a diverse range of visitors and redefine their purpose.
This white paper takes a look at the recent location intelligence metrics to gain an understanding of the changes taking place at malls across the country – including both indoor malls and open-air shopping centers. The report explores questions like: Why do malls experience foot traffic bumps during the summer months? How much of an impact do movie theaters have on mall visits, and what can mall operators learn from the Mall of America and American Dream malls’ focus on experiential entertainment?
Mall visitation is highly seasonal, with strikingly consistent monthly visitation patterns. Each year, visits decline somewhat in February, pick up in March, and begin to trend upward again in May – before peaking again in August. Then, after a slower September and October, foot traffic skyrockets during the holiday season, spiking dramatically in December.
And while these trends follow similar patterns every year, comparing monthly visits throughout 2019, 2023, and 2024 (YTD) to each year’s own January baseline shows that this seasonality is growing more pronounced - especially for indoor malls.
Following a lackluster 2023, visits to both indoor malls and open-air shopping centers peaked higher in March 2024 than in 2019. And this summer, indoor malls in particular saw a much larger visit boost than in previous years. In August 2024, for example, visits to indoor malls were 27.3% higher than in January 2024 – a substantially higher baseline jump than that seen either in August 2019 (17.0%) or in August 2023 (12.0%). And though open-air shopping centers experienced a smaller summer visit boost, they too saw a bigger bump this year than in 2019 or in 2023.
But malls aren’t just seeing larger visit spikes this year relative to their January baselines – they are also drawing bigger crowds than they did in 2023.
Between June and August 2024, indoor malls and open-air shopping centers both experienced year-over-year (YoY) visit growth. Indoor malls saw the largest YoY foot traffic boost (3.7%) – perhaps owing in part to 2024’s record-breaking heat, which led many patrons to seek refuge in air conditioned spaces. Still, open-air shopping centers, which feature plenty of air conditioned stores and restaurants, also enjoyed a YoY visit boost of 2.8% during the analyzed period.
Malls’ strong summer baseline and YoY foot traffic growth built upon the strong performance seen during most of 2024 so far, leading to the question: What is driving malls’ positive momentum? We delve into some of the factors propelling these changes below.
One offering that continues to play a significant role in driving foot traffic to malls is on-site movie theaters. Summer blockbuster releases, in particular, help attract crowds to theaters, in turn boosting overall visits to malls.
Much like malls, movie theaters have also proven their resilience over the past few years. While pundits fretted about the theater’s impending death, production houses were busy releasing blockbuster after blockbuster and shattering box-office records at an impressive clip. And while 2023 was certainly a banner year for blockbuster summer releases, 2024 has had its fair share of stunning box-office successes, leading to major visit boosts at theaters across the country.
Analyzing visits to malls with and without movie theaters highlights the impact of these summer Hollywood hits. Between June and August 2024, malls with theaters saw bigger visit boosts compared to a monthly year-to-date (YTD) average than malls without – an effect observed both for indoor malls and for open-air shopping centers.
For both mall types, the gap between centers with and without movie theaters was most pronounced in July 2024, likely owing to the release of Inside Out 2 in mid-June as well as the July releases of Deadpool & Wolverine and Twister. But in June and August 2024, too, centers with movie theaters sustained particularly impressive visit boosts – a solid sign that movie theaters and malls remain a winning combination.
Malls with movie theaters also drew higher shares of evening visits (7:00 PM - 10:00 PM) this summer than those without. Between June and August 2024, for example, evening outings accounted for 22.9% of visits to open-air shopping centers with movie theaters – compared to 18.2% of visits to centers without theaters. Indoor malls with theaters also saw a larger share of evening visits than those without – 18.1% compared to 15.0%.
This increase in evening traffic is likely driven by major summer movie releases and the flexibility of summer schedules, with many visitors – including families – taking advantage of late-night outings without the concern of early wakeup calls. These summer visitation trends benefit both theaters and malls, opening up opportunities for increased sales through concessions, promotions, and evening deals that attract a more relaxed and engaged crowd.
Analyzing the demographics of malls’ captured markets also reveals that centers with movie theaters are more likely to attract certain family-oriented segments than those without. (A mall’s captured market consists of the mall’s trade areas – the census block groups (CBGs) feeding visitors to the mall – weighted according to each CBG’s actual share of visits to the mall.)
Between June and August 2024, for example, 14.2% of the captured markets of open-air shopping centers with movie theaters were made up of “Wealthy Suburban Families” – compared to 9.7% for open-air shopping centers without theaters.
Indoor malls saw a similar pattern with regard to “Near-Urban Diverse Families”: Middle class families living in and around cities made up 9.0% of the captured markets of indoor malls with movie theaters, compared to 7.1% of the captured markets of those without.
This increase in foot traffic from middle-class and wealthy family segments can be a boon for malls and retail tenants – driving up food court profits and bolstering sales at stores with kid-friendly offerings.
Malls have long positioned themselves as destinations for summer entertainment as well as retail therapy, holding – in addition to back to school sales – events like Fourth of July celebrations and even indoor basketball and arena football games. And during the summer months, malls attract visitors from further away.
Between June and August 2024, indoor malls drew 18.2% of visitors from 30+ miles away – compared to just 16.7% during the first five months of the year. Similarly, open-air shopping centers drew 19.6% of visits from 30+ miles away during the summer, compared to 17.1% between January and May.
Extended daylight hours, summer trips away from home, and more free time are likely among the contributors to the summer draw for long-distance mall visitors. But in addition to their classic offerings – from movie theaters to stores and food courts – malls have also invested in other kinds of unique experiences to attract visitors. This next section takes a look at two mega-malls winning at the visitation game, to see what sets them apart.
The Minneapolis-based Mall of America opened in 1992, redefining the limits of what a mall could offer. The mall boasts hundreds of stores, games, rides, and more – and is constantly expanding its attractions, cementing its status as a top destination for retail and entertainment.
Between June and August 2024, Mall of America experienced a 13.8% YoY visit increase, far outperforming the 3.7% visit boost seen by the wider indoor mall space. And as a major tourist attraction – the mall hosted a series of Olympic-themed events throughout the summer – it also drew 41.6% of visits from 30+ miles away. This share of distant visitors was significantly higher than that seen at the mall during the first five months of 2024, and more than double the segment-wide summer average of 18.2%.
The Mall of America also seems to be attracting more upper-middle-class families during the summer than other indoor malls: Between June and August 2024, some 18.0% of Mall of America’s captured market consisted of “Upper Suburban Diverse Family Households” – a segment including upper-middle-class suburbanites – compared to just 11.1% for the wider indoor mall segment. The increased presence of these families at the Mall of America may be driven by the variety of events offered during the summer.
In 2019, the American Dream Mall in New Jersey opened and became the second-largest mall in the country. Since the mall opened its doors, it has also focused on blending retail and entertainment to draw in as wide a range of visitors as possible – and summer 2024 was no exception.
The mall hosted the Arena Football League Championship, ArenaBowl XXXIII, on Friday, July 19th. The event successfully attracted a higher share of visitors traveling from 30+ miles away compared to the average summer Friday – 35.4% compared to 25.7%.
Visits to the mall on the day of the championship were also 13.6% higher than the Friday visit average for the period between June and August 2024, showcasing the mall’s ability to draw in crowds by hosting major events.
Malls – both indoor and open-air – continue to evolve while playing a central role in the American retail landscape. Increasingly, malls are emerging as destinations for more than just shopping – especially during the summer – driving up foot traffic and attracting visitors from near and far. And while much is often said about the impact of holiday seasons on mall foot traffic, summer months offer another opportunity to boost mall visits. Malls that can curate experiences that resonate with their clientele can hope to see foot traffic growth – in the summer months and beyond.
New York City is one of the world’s leading commercial centers – and Manhattan, home to some of the nation's most prominent corporations, is at its epicenter. Manhattan’s substantial in-office workforce has helped make New York a post-pandemic office recovery leader, outpacing most other major U.S. hubs. And the plethora of healthcare, service, and other on-site workers that keep the island humming along also contribute to its thriving employment landscape.
Using the latest location analytics, this report examines the shifting dynamics of the many on-site workers employed in Manhattan and the up-and-coming Hudson Yards neighborhood. Where does today’s Manhattan workforce come from? How often do on-site employees visit Hudson Yards? And how has the share of young professionals across Manhattan’s different districts shifted since the pandemic?
Read on to find out.
The rise in work-from-home (WFH) trends during the pandemic and the persistence of hybrid work have changed the face of commuting in Manhattan.
In Q2 2019, nearly 60% of employee visits to Manhattan originated off the island. But in Q2 2021, that share fell to just 43.9% – likely due to many commuters avoiding public transportation and practicing social distancing during COVID.
Since Q2 2022, however, the share of employee visits to Manhattan from outside the borough has rebounded – steadily approaching, but not yet reaching, pre-pandemic levels. By Q2 2024, 54.7% of employee visits to Manhattan originated from elsewhere – likely a reflection of the Big Apple’s accelerated RTO that is drawing in-office workers back into the city.
Unsurprisingly, some nearby boroughs – including Queens and the Bronx – have seen their share of Manhattan worker visits bounce back to what they were in 2019, while further-away areas of New York and New Jersey continue to lag behind. But Q2 2024 also saw an increase in the share of Manhattan workers commuting from other states – both compared to 2023 and compared to 2019 – perhaps reflecting the rise of super commuting.
Commuting into Manhattan is on the rise – but how often are employees making the trip? Diving into the data for employees based in Hudson Yards – Manhattan’s newest retail, office, and residential hub, which was officially opened to the public in March 2019 – reveals that the local workforce favors fewer in-person work days than in the past.
In August 2019, before the pandemic, 60.2% of Hudson Yards-based employees visited the neighborhood at least fifteen times. But by August 2021, the neighborhood’s share of near-full-time on-site workers had begun to drop – and it has declined ever since. In August 2024, only 22.6% of local workers visited the neighborhood 15+ times throughout the month. Meanwhile, the share of Hudson Yards-based employees making an appearance between five and nine times during the month emerged as the most common visit frequency by August 2022 – and has continued to increase since. In August 2024, 25.0% of employees visited the neighborhood less than five times a month, 32.5% visited between five and nine times, and 19.2% visited between 10 and 14 times.
Like other workers throughout Manhattan, Hudson Yards employees seem to have fully embraced the new hybrid normal – coming into the office between one and four times a week.
But not all employment centers in the Hudson Yards neighborhood see the same patterns of on-site work. Some of the newest office buildings in the area appear to attract employees more frequently and from further away than other properties.
Of the Hudson Yards properties analyzed, Two Manhattan West, which was completed this year, attracted the largest share of frequent, long-distance commuters in August 2024 (15.3%) – defined as employees visiting 10+ times per month from at least 30 miles away. And The Spiral, which opened last year, drew the second-largest share of such on-site workers (12.3%).
Employees in these skyscrapers may prioritize in-person work – or have been encouraged by their employers to return to the office – more than their counterparts in other Hudson Yards buildings. Employees may also choose to come in more frequently to enjoy these properties’ newer and more advanced amenities. And service and shift workers at these properties may also be coming in more frequently to support the buildings’ elevated occupancy.
Diving deeper into the segmentation of on-site employees in the Hudson Yards district provides further insight into this unique on-site workforce.
Analysis of POIs corresponding to several commercial and office hubs in the borough reveals that between August 2019 and August 2024, Hudson Yards’ captured market had the fastest-growing share of employees belonging to STI: Landscape's “Apprentices” segment, which encompasses young, highly-paid professionals in urban settings.
Companies looking to attract young talent have already noticed that these young professionals are receptive to Hudson Yards’ vibrant atmosphere and collaborative spaces, and describe this as a key factor in their choice to lease local offices.
Manhattan is a bastion of commerce, and its strong on-site workforce has helped lead the nation’s post-pandemic office recovery. But the dynamics of the many Manhattan-based workers continues to shift. And as new commercial and residential hubs emerge on the island, workplace trends and the characteristics of employees are almost certain to evolve with them.
The restaurant space has experienced its fair share of challenges in recent years – from pandemic-related closures to rising labor and ingredient costs. Despite these hurdles, the category is holding its own, with total 2024 spending projected to reach $1.1 trillion by the end of the year.
And an analysis of year-over-year (YoY) visitation trends to restaurants nationwide shows that consumers are frequenting dining establishments in growing numbers – despite food-away-from-home prices that remain stubbornly high.
Overall, monthly visits to restaurants were up nearly every month this year compared to the equivalent periods of 2023. Only in January, when inclement weather kept many consumers at home, did restaurants see a significant YoY drop. Throughout the rest of the analyzed period, YoY visits either held steady or grew – showing that Americans are finding room in their budgets to treat themselves to tasty, hassle-free meals.
Still, costs remain elevated and dining preferences have shifted, with consumers prioritizing value and convenience – and restaurants across segments are looking for ways to meet these changing needs. This white paper dives into the data to explore the trends impacting quick-service restaurants (QSR), full-service restaurants (FSR), and fast-casual dining venues – and strategies all three categories are using to stay ahead of the pack.
Overall, the dining sector has performed well in 2024, but a closer look at specific segments within the industry shows that fast-casual restaurants are outperforming both QSR and FSR chains.
Between January and August 2024, visits to fast-casual establishments were up 3.3% YoY, while QSR visits grew by just 0.7%, and FSR visits fell by 0.3% YoY. As eating out becomes more expensive, consumers are gravitating toward dining options that offer better perceived value without compromising on quality. Fast-casual chains, which balance affordability with higher-quality ingredients and experiences, have increasingly become the go-to choice for value-conscious diners.
Fast-casual restaurants also tend to attract a higher-income demographic. Between January and August 2024, fast-casual restaurants drew visitors from Census Block Groups (CBGs) with a weighted median household income of $78.2K – higher than the nationwide median of $76.1K. (The CBGs feeding visits to these restaurants, weighted to reflect the share of visits from each CBG, are collectively referred to as their captured market).
Perhaps unsurprisingly, quick-service restaurants drew visitors from much less affluent areas. But interestingly, despite their pricier offerings, full-service restaurants also drew visitors from CBGs with a median HHI below the nationwide baseline. While fast-casual restaurants likely attract office-goers and other routine diners that can afford to eat out on a more regular basis, FSR chains may serve as special occasion destinations for those with more moderate means.
Though QSR, FSR, and fast-casual spots all seek to provide strong value propositions, dining chains across segments have been forced to raise prices over the past year to offset rising food and labor costs. This next section takes a look at several chains that have succeeded in raising prices without sacrificing visit growth – to explore some of the strategies that have enabled them to thrive.
The fast-casual restaurant space attracts diners that are on the wealthier side – but some establishments cater to even higher earners. One chain of note is NYC-based burger chain Shake Shack, which features a captured market median HHI of $94.3K. In comparison, the typical fast-casual diner comes from areas with a median HHI of $78.2K.
Shake Shack emphasizes high-quality ingredients and prices its offerings accordingly. The chain, which has been expanding its footprint, strategically places its locations in affluent, upscale, and high-traffic neighborhoods – driving foot traffic that consistently surpasses other fast-casual chains. And this elevated foot traffic has continued to impress, even as Shake Shack has raised its prices by 2.5% over the past year.
Steakhouse chain Texas Roadhouse has enjoyed a positive few years, weathering the pandemic with aplomb before moving into an expansion phase. And this year, the chain ranked in the top five for service, food quality, and overall experience by the 2024 Datassential Top 500 Restaurant Chain.
Like Shake Shack, Texas Roadhouse has raised its prices over the past year – three times – while maintaining impressive visit metrics. Between January and August 2024, foot traffic to the steakhouse grew by 9.7% YoY, outpacing visits to the overall FSR segment by wide margins.
This foot traffic growth is fueled not only by expansion but also by the chain's ability to draw traffic during quieter dayparts like weekday afternoons, while at the same time capitalizing on high-traffic times like weekends. Some 27.7% of weekday visits to Texas Roadhouse take place between 3:00 PM and 6:00 PM – compared to just 18.9% for the broader FSR segment – thanks to the chain’s happy hour offerings early dining specials. And 43.3% of visits to the popular steakhouse take place on Saturdays and Sundays, when many diners are increasingly choosing to splurge on restaurant meals, compared to 38.4% for the wider category.
Though rising costs have been on everybody’s minds, summer 2024 may be best remembered as the summer of value – with many quick-service restaurants seeking to counter higher prices by embracing Limited-Time Offers (LTOs). These LTOs offered diners the opportunity to save at the register and get more bang for their buck – while boosting visits at QSR chains across the country.
Limited time offers such as discounted meals and combo offers can encourage frequent visits, and Hardee’s $5.99 "Original Bag" combo, launched in August 2024, did just that. The combo allowed diners to mix and match popular items like the Double Cheeseburger and Hand-Breaded Chicken Tender Wraps, offering both variety and affordability. And visits to the chain during the month of August 2024 were 4.9% higher than Hardee’s year-to-date (YTD) monthly visit average.
August’s LTO also drove up Hardee’s already-impressive loyalty rates. Between May and July 2024, 40.1% to 43.4% of visits came from customers who visited Hardee’s at least three times during the month, likely encouraged by Hardee’s top-ranking loyalty program. But in August, Hardee’s share of loyal visits jumped to 51.5%, highlighting just how receptive many diners are to eating out – as long as they feel they are getting their money’s worth.
McDonald’s launched its own limited-time offer in late June 2024, aimed at providing value to budget-conscious consumers. And the LTO – McDonald’s foray into this summer’s QSR value wars – was such a resounding success that the fast-food leader decided to extend the deal into December.
McDonald’s LTO drove foot traffic to restaurants nationwide. But a closer look at the chain’s regional captured markets shows that the offer resonated particularly well with “Young Urban Singles” – a segment group defined by Spatial.ai's PersonaLive dataset as young singles beginning their careers in trade jobs. McDonald's locations in states where the captured market shares of this demographic surpassed statewide averages by wider margins saw bigger visit boosts in July 2024 – and the correlation was a strong one.
For example, the share of “Young Urban Singles” in McDonald’s Massachusetts captured market was 56.0% higher than the Massachusetts statewide baseline – and the chain saw a 10.6% visit boost in July 2024, compared to the chain's statewide H1 2024 monthly average. But in Florida, where McDonald’s captured markets were over-indexed for “Young Urban Singles” by just 13% compared to the statewide average, foot traffic jumped in July 2024 by a relatively modest 7.3%.
These young, price-conscious consumers, who are receptive to spending their discretionary income on dining out, are not the sole driver of McDonald’s LTO foot traffic success. Still, the promotion’s outsize performance in areas where McDonald’s attracts higher-than-average shares of Young Urban Singles shows that the offering was well-tailored to meet the particular needs and preferences of this key demographic.
While QSR, fast-casual, and FSR chains have largely boosted foot traffic through deals and specials, reputation is another powerful way to attract diners. Restaurants that earn a coveted Michelin Star often see a surge in visits, as was the case for Causa – a Peruvian dining destination in Washington, D.C. The restaurant received its first Michelin Star in November 2023, a major milestone for Chef Carlos Delgado.
The Michelin Star elevated the restaurant's profile, drawing in affluent diners who prioritize exclusivity and are less sensitive to price increases. Since the award, Causa saw its share of the "Power Elite" segment group in its captured market increase from 24.7% to 26.6%. Diners were also more willing to travel for the opportunity to partake in the Causa experience: In the six months following the award, some 40.3% of visitors to the restaurant came from more than ten miles away, compared to just 30.3% in the six months prior.
These data points highlight the power of a Michelin Star to increase a restaurant’s draw and attract more affluent audiences – allowing it to raise prices without losing its core clientele. Wealthier diners often seek unique culinary experiences, where price is less of a concern, making these establishments more resilient to inflation than more venues that serve more price-sensitive customers.
Dining preferences continue to evolve as restaurants adapt to a rapidly changing culinary landscape. From the rise in fast-casual dining to the benefits of limited-time offers, the analyzed restaurant categories are determining how to best reach their target audiences. By staying up-to-date with what people are eating, these restaurant categories can hope to continue bringing customers through the door.
