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Article
Are Cracks in Consumer Resilience Beginning to Show? 
After stability in early 2025, U.S. retail and dining traffic has declined for three straight months, with weakness spreading across states. Tariffs, income bifurcation, and Gen Z holiday cutbacks signal rising risks to consumer resilience heading into late 2025.
Shira Petrack
Sep 15, 2025
3 minutes

August Caps Off Three Months of Retail & Dining Consumer Traffic Declines 

U.S. consumer activity looked relatively stable in the first half of 2025, with year-over-year (YoY) retail and dining traffic (shown in the chart below) staying mostly positive or flat through May – aside from February, when extreme cold and leap year comparisons drove declines. 

But momentum shifted in June, when both categories slipped into negative territory, and the softness persisted in July before worsening in August. The late-summer weakness suggests that what began as a temporary cooling may now be evolving into a broader consumer slowdown.

Summer Dining Visits Down 

Looking at state-level data reveals that the pullback is not isolated to a few regions. Western states such as Idaho and Utah – where H1 2025 dining traffic rose 2.1% and 2.4% YoY, respectively – flattened out, with visits in July and August down 0.2% and 0.1%, respectively. And states that had already experienced flat visits or dining softness in H1 2025 saw their visit gaps grow further: YoY dining traffic in New York State declined from -1.2% to -2.3%, while California saw its visits swing from +0.3% in H1 2025 to -2.0% in July and August 2025. Only in Vermont and Rhode Island did YoY dining visits actually increase over the summer. 

Retail Traffic Declines Nationwide

Statewide retail traffic trends also point to broad-based declines in consumer activity, as visits to retail chains nationwide fell compared to July-August 2024 – even in regions such as the Pacific Northwest and the Southwest that had experienced high consumer resilience in H1 2025. Vermont, joined this time by Delaware, once again stood out as an outlier.

What’s Driving the Downturn?

A key driver of the slowdown is the widening gap between higher- and lower-income households. While wealthier consumers have continued to prop up overall spending, middle- and lower-income groups are scaling back. Even among high earners, international summer travel may have drawn dollars away from U.S. retail and dining, softening domestic foot traffic during the analyzed period. This dynamic highlights the risks of relying too heavily on affluent households to sustain consumer activity.

Tariffs have added another layer of complexity. Earlier in the year, many consumers rushed to make purchases ahead of anticipated price hikes. Now, the lingering financial impact of those spring splurges may still be weighing on budgets.

Looking ahead to the holiday season, discretionary fatigue looms large. Spending is expected to slow, led by a sharper cutback from Gen Z. Budget-conscious households may already be tightening their belts in preparation for holiday expenses, further dampening retail and dining performance.

For more data-driven consumer insights, visit placer.ai/anchor

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.

Article
August 2025 Placer.ai Office Index: An End-of-Summer Slump? 
Placer.ai’s August 2025 Office Index shows visits down 34% vs 2019, with seasonal shifts masking steady recovery trends.
Lila Margalit
Sep 12, 2025
3 minutes

With summer just behind us, we dove into the data to see how office visitation fared in August 2025. Did July’s impressive recovery momentum hold, or did seasonal factors slow the pace?

The August Effect

Visits to the Placer.ai Nationwide Office Building Index registered a 34.3% decline in August 2025 compared to the same period in 2019 – a wider gap than that seen in August 2023, and an even more notable retreat from July's encouraging 21.8% deficit.

However, this apparent setback is largely due to calendar differences: August 2025 had only 21 working days, compared to 22 in both August 2024 and 2019, and 23 in August 2023. When normalized for average visits per workday, August 2025 actually outperformed August 2023.

Seasonal dynamics also likely played a crucial role. August represents peak vacation season, and just as employees often embrace remote work on Fridays to extend weekends, they likely embrace similar flexibility during the peak summer travel season. Organizations may also relax in-office requirements when substantial portions of their workforce are taking time off.

So rather than signaling a genuine return-to-office (RTO) reversal, August's softer performance likely reflects the intersection of compressed work calendars and seasonal vacation patterns, with the underlying recovery trajectory remaining fundamentally intact.

San Francisco Sustains Momentum

The August effect impacted major markets nationwide, including New York and Miami – both of which achieved full recovery in July yet posted year-over-six-year gaps in excess of 10.0% last month. But while gaps widened across most markets, San Francisco once again avoided last place, ranking ahead of Chicago in post-pandemic office recovery metrics. Despite still facing below-average office attendance relative to 2019 levels, the Bay Area market’s renewed momentum – bolstered by increased AI-sector leasing activity – continues drawing employees back to offices even amid summer distractions.

Chicago Leads YoY Office Recovery

San Francisco also ranked among August's year-over-year (YoY) office visit recovery leaders, providing further evidence of the city’s robust recovery momentum. But it was Chicago that claimed the top spot with a 12.5% year-over-year (YoY) gain – encouraging progress for the Windy City, though it remains to be seen whether this signals the beginning of a lasting turnaround.

Meanwhile, Boston also exceeded the nationwide year-over-year average of 2.9% with a 3.1% increase, while Washington, D.C. lagged behind with a YoY decline of 3.9%.

Renewed Gains in September?

As we noted in July, the office recovery path is anything but linear. Months of significant progress are often followed by more sluggish periods – and August 2025 exemplifies how seasonality and calendar differences can obscure underlying trends. 

Will September 2025 set a new RTO record as kids return to school and employees refocus?

Follow Placer.ai/anchor to find out. 

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more

Article
Placer.ai Manufacturing Index: Traffic Dips in August
August 2025 saw U.S. manufacturing visits drop 5.6% YoY as mixed PMI signals highlight uncertainty in factory activity.
Shira Petrack
Sep 11, 2025
1 minute

Dip in August Foot Traffic to Manufacturing Facilities

Following modest gains to the Placer.ai Industrial Index in June and July, foot traffic to U.S. manufacturing facilities fell 5.6% year over year in August 2025. So even as order books improved in July, operators seem to have scaled back in-plant activity and nonessential visits to navigate cost and policy uncertainty.

Mixed Signals 

Several national and regional gauges underscore the divergence in August. S&P Global’s Manufacturing PMI jumped to 53.0, its highest since May 2022, as firms built inventory amid worries over prices and supply constraints. Meanwhile, ISM's Production Index fell to 47.8% – 3.6 percentage points lower than July's 51.4% – pointing to weaker factory output, and demand for industrial space has fallen recently for the first time in 15 years. The Philadelphia Fed’s August 2025 Manufacturing Business Outlook Survey also showed a decline in general activity as new orders dipped back into negative territory. 

Caution Amid Uncertainty

Together, these mixed signals mirror Placer.ai's foot-traffic trends: Underlying demand is stabilizing, but managers remain cautious with on-site labor and vendor engagement, with macro uncertainty continuing to translate into swings in on-the-ground activity. Looking ahead, September will reveal whether greater policy clarity and easing cost pressures can help stabilize factory visits after a turbulent summer.

For more data-driven insights, visit placer.ai/anchor

Article
Will Delayed Car Purchases Fuel a Surge in Aftermarket Maintenance?
An aging U.S. vehicle fleet and cutbacks in new car purchases are fueling steady demand for auto parts leaders.
Lila Margalit
Sep 10, 2025
4 minutes

The same macroeconomic forces pressuring other retail sectors are fueling demand for auto parts: With the U.S. light vehicle fleet now averaging 12.8 years – up from 11.6 in 2019 – and many households delaying new car purchases, aftermarket maintenance has become more essential than ever. And while discretionary upgrades may be postponed, core failure and replacement parts continue to see robust demand. Though tariff-related uncertainty continues to loom, leading retailers report they have managed the impact effectively so far.

Against this backdrop, we dove into the data to check in with AutoZone, O’Reilly Auto Parts, and Advance Auto Parts. How did they fare in Q2 2025? And what awaits them the rest of the year? 

AutoZone Grows Visits Without Cannibalization

AutoZone, the sector's largest chain, continues to expand while growing its customer base. Over the past six years, AutoZone has steadily increased its store count, leaning into growing demand without diluting location-level traffic. Year over year (YoY) too, the chain saw significant visit growth between March and May 2025 – and while June showed some softening, July and August visits remained essentially flat versus 2024, demonstrating stability during the chain’s busy summer maintenance season

This robust foot traffic performance aligns with the company's recent financials. In its last reporting period (ending May 10, 2025), AutoZone posted a solid 5.0% year-over-year increase in U.S. comparable sales. Commercial performance was especially strong – Do-It-For-Me (DIFM) sales jumped 10.7%, while DIY sales grew 3.0% YoY. And management emphasized that tariff-related impacts have been minimal so far.

O'Reilly's Strong Same-Store Visit Growth

O'Reilly Auto Parts is also executing on an impressive expansion strategy. In Q2 2025, overall visits to O’Reilly climbed 4.6% YoY, with same store visits up 3.0%. Compared to 2019, both total and per-location foot traffic has steadily increased, demonstrating the company’s success in combining aggressive growth with operational efficiency. 

And in its last reporting quarter, the company posted a 4.1% increase in comparable store sales, with robust performance across both DIY and professional channels. Total sales revenue reached a record $4.53 billion – a 6.0% increase versus last year. The company also noted a modest pricing lift tied to tariffs but emphasized that overall demand trends remain strong.

Advance Auto Parts Narrows Visit Gap

Advance Auto Parts, for its part, is restructuring to compete more effectively. During the quarter ending July 12th, 2025, net sales fell 7.7% year-over-year, partly due to planned store closures. Still, signs of stabilization are emerging: Comparable-store sales edged up 0.1%, indicating that core demand remains healthy. 

And recent foot traffic provides further evidence that the company’s rightsizing strategy is beginning to bear fruit. Same-store traffic declines were narrower than the chain’s overall visit gap – just -1.5% YoY in July and -2.4% in August – suggesting that consolidation is helping shore up performance at remaining locations. At the same time, Advance is modernizing its supply chain to accelerate deliveries and strengthen its DIFM offerings – which, as with its peers, serves as a critical growth anchor for the chain. While it remains to be seen if these moves will drive sustained recovery amid shifting tariff pressures, Advance has restored profitability while implementing its strategic turnaround.  

DIFM Ahead?

The auto parts sector remains robust, driven by an aging vehicle fleet and delayed new car purchases. And though tariff uncertainty remains, AutoZone, O’Reilly, and Advance are thus far navigating the new cost environment without major disruption. As 2025 unfolds, the second half of the year will show whether higher new-car prices push more consumers into aftermarket maintenance – and how customers, particularly in the DIY segment, respond if retailers need to pass through additional price increases.

For the most up-to-date retail visit data, check out Placer.ai's free tools.

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more

Article
What Are the Fast-Growing QSR Categories in 2025?
Coffee, chicken, and Mexican-inspired chains stand out as 2025’s QSR growth leaders, though August softness signals the need for strategic discipline.
Bracha Arnold
Sep 9, 2025
3 minutes

Chicken, Mexican, and Coffee Chains Lead 2025 QSR Trends

This year has posed challenges for limited-service dining chains as inflation and higher prices continued to weigh on consumer traffic. We analyzed visitation trends in 2025 so far across major segments to better understand which categories are holding up – and which may need to adjust strategies.

Coffee, Chicken, and Mexican-Inspired Chains Lead Limited Service Dining

This year brought significant challenges for the limited-service dining industry, as persistent price increases kept many would-be diners at home. Even industry giants like McDonald’s reported declines in same-store sales as lower- and middle-income consumers pulled back spending. Yet several categories, including the ever-impressive chicken segment, managed to buck the trend.

The chart below highlights the differences in YoY foot traffic for major limited service dining concepts in H1 2025. Pizza, burger, and sandwich chains experienced declines, while coffee, chicken, and Mexican-inspired concepts emerged as the growth drivers in terms of overall visit increases. 

These segments were likely aided by aggressive unit expansion and consumer preferences shifting toward more affordable, customizable, and protein-forward options. Coffee continues to hold steady as a daily staple, while chicken and Mexican-inspired operators are capturing demand for protein-forward and customizable formats. 

However, per-location data tempers this growth narrative. Visits per store declined across every major category – even those with overall visit increases – indicating that expansion may be outpacing underlying demand and pushing the segment toward potential oversaturation.

Softer August Results

Recent summer data underscores the cautionary signals. Year-over-year traffic growth for coffee, chicken, and Mexican-inspired concepts was weaker in July than in the first half of the year. By August, declines had spread across nearly every category – with chicken chains in particular seeing a dip in traffic and an even steeper drop in average visits per location – leaving coffee as the only segment to sustain growth.

This broader slowdown in limited-service dining, combined with persistent economic uncertainty, suggests that consumers may be scaling back restaurant spending – even in categories traditionally viewed as more budget-friendly.

Final Thoughts

While 2025 has been marked by volatility, the underlying consumer appetite for convenient, protein-forward, and customizable dining is helping some limited-service segments stay ahead of the pack. Still, visit per location data suggests that expansion plans may need to be put on ice for the next few quarters. 

Instead, operators that focus on menu innovation, building loyalty, and driving higher output per store stand to capture demand when economic pressures ease. As confidence rebounds, concepts that have expanded strategically may be especially well positioned to benefit from renewed consumer traffic.

For the most up-to-date dining data, check out Placer.ai’s free tools.

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.

Article
Placer.ai August 2025 Mall Index: Is Consumer Caution Weighing on Mall Performance? 
Placer.ai’s August 2025 Mall Index reveals a summer slowdown in mall traffic, with indoor malls showing modest gains and outlet malls closing visit gaps. Shorter visit durations and softer Labor Day results signal rising consumer caution. The holiday season presents a pivotal chance to recapture momentum.
Shira Petrack
Sep 8, 2025
4 minutes

Slowing Momentum Continues in August 

After a strong spring for mall traffic, momentum slowed over the summer. As the chart below shows, visits in June declined year-over-year across all three formats, while July and August traffic leveled off. 

Yet, even in this softer environment, indoor malls stood out as the only format to register growth – albeit modest – in both July and August. At the same time, outlet malls managed to close their YoY visit gap, likely buoyed by families looking to save on back-to-school shopping. This trend also points to the potential for a rebound in the format, as consumers’ growing focus on value continues to shape shopping behaviors in new ways.

Traffic Falls Slightly Over Labor Day 

A softer Labor Day capped off the slower summer, with slight dips in visits across all three mall formats compared to Labor Day weekend 2024 (though indoor malls continued to lead with the smallest YoY visit gap). Outlet malls saw the biggest drop, which combined with their flat August performance, suggests that shoppers frequented outlets earlier in the month rather than holding off for Labor Day promotions. 

Taken together, these trends indicate that the summer slowdown was not simply the result of consumers holding back for holiday sales. Instead, with sentiment weakening, shoppers appear to be reducing discretionary purchases that typically drive mall traffic, or looking for better value on a routine basis rather than waiting for special sales. 

Visit Length on the Decline

The decline in average mall visit length offers another indicator of softening consumer sentiment and a cutting back on discretionary purchases. Visit length plummeted over the pandemic as consumers tried to limit their time spent in enclosed spaces, but the average visit duration to malls rose in 2023 and again in 2024 – suggesting that malls were slowly regaining their role as destinations for leisure, dining, and extended shopping trips. 

The drop in August 2025, however, signals a reversal of that momentum, perhaps reflecting heightened consumer caution and a renewed focus on efficiency and essentials over browsing and discretionary spending.

Early Signs, Not Final Conclusions

Malls’ strong visitation trends just a few months ago caution against drawing overly dire conclusions, and the softer summer may represent a temporary reset rather than a lasting shift. Seasonal headwinds, travel, and consumer caution likely weighed on recent performance, while the steady resilience of indoor malls points to enduring shopper demand for in-person experiences. Outlet malls' success in closing their visit gap also adds reason for optimism. 

The upcoming holiday season offers malls a chance to regain momentum and recapture consumer attention. While recent trends highlight caution and shorter visit durations, they also underscore consumers’ growing appetite for value and convenience – dynamics that indoor and outlet malls are uniquely positioned to meet. By pairing value-driven promotions with engaging experiences and festive activations, malls can reassert their role as destinations not just for shopping, but for leisure and community during the holidays. This combination positions shopping centers to benefit from seasonal demand, even as consumers remain more selective with discretionary spending.

For more data-driven consumer insights, visit placer.ai/anchor 

Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more

Reports
INSIDER
2024 Hotel Visit Trends
Despite inflation and other headwinds, the hotel industry presents significant growth opportunities across tiers, regions, and audience segments.
August 1, 2024


Hospitality Report Card

The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.

This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends. 

An Upper Midscale Sweet Spot

Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory. 

Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.

Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds. 

But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier. 

As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline. 

Upper Midscale Hotels Gain Visit Share

The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories. 

Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%. 

Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.

The Guests Driving Upper Midscale Chain Growth

Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton

A Variety of (Rising) Income Levels

Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases. 

Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average. 

But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.

(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.) 

Identifying Regional Growth Opportunities

Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential. 

Tourism Booms Bolster Visits Per Location

Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.

Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.  

Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location. 

Extended Stay: An Economy Bright Spot 

Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds. 

Young Professionals Fuel Extended-Stay Success

Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.

And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.

Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.

Market Recovery Led by Affordable, Quality Experiences

The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.

INSIDER
Domestic Tourism Trends in NYC and LA
Dive into the data to explore evolving domestic tourism trends in New York City and Los Angeles – two of the nation's prime travel destinations.
July 25, 2024
6 minutes

Shifting Tourism Patterns  

The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.

And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.

This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?

Major Metropolitan Magnets For Domestic Tourism

Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days). 

The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%). 

New York City - An East Coast Destination 

The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights. 

Flocking to the Big Apple From Nearby Metro Areas

But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas. 

Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%. 

The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period. 

Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.

Younger Travelers Visit NYC

Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.

Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.

The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.

New York City Attractions Draw Younger Visitors

The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024. 

These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.

New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs? 

Los Angeles -  A West Coast Favorite

Tourism to Los Angeles Fed By Households of Modest Means

While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income,  the share of domestic tourists originating from areas with lower HHIs has risen. 

Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.

Higher Shares of Middle-Income Families Visit Los Angeles

Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019. 

Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.

Californians Love Los Angeles 

And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local. 

Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California –  a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019  came from within the state – and by 2023-2024, that number grew to 64.7%.

Final Tourist Destination

Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.

INSIDER
Report
Q2 2024 – Retail & Restaurant Review
Discover how discount and dollar stores, grocery chains, fitness clubs, superstores, home improvement and furnishing chains, and restaurants fared in Q2 2024.
July 18, 2024
6 minutes

Q2 2024 Overview

The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.

The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.

Consumers Double Down on Value and Essential Goods

On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category. 

Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase. 

The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.

Discount & Dollar Stores 

Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter) 

Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty. 

Expanding Store Counts – and Visits

Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.

And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.

Grocery Stores

Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward. 

Aldi Ahead of the Pack

Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way. 

Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year. 

Fitness

Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions. 

And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024. 

Value Fitness Holds Sway

Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.

But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.

Superstores 

The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.  

Wholesale Clubs Maintain Their Lead

Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases. 

Home Improvement and Furnishings

Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects. 

But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come. 

Value Fuels Growth at Harbor Freight Tools

Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds. 

Restaurants

Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often. 

Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.  

Chain Expansion Drives Restaurant Visit Growth 

The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.  

Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu. 

Positive Momentum Heading Into Summer

Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.

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