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Just as the dining space was beginning to recover from the COVID pandemic, the ongoing inflation brought a fresh set of challenges to the sector in 2022 and 2023. How did the headwinds impact Burger King, Popeyes Louisiana Kitchen, Taco Bell, KFC, and other leading brands from the RBI and Yum! Portfolio? We dove into the data to find out.
Restaurant Brands International (RBI) and Yum! Brands each own three QSR banners along with one fast-casual chain. RBI owns the Burger King, Popeyes Louisiana Kitchen, and Tim Hortons brands as well as fast-casual sub chain Firehouse Subs. Yum! Brands operates the KFC, Pizza Hut, and Taco Bell fast-food banners and the fast-casual The Habit Burger Grill.
Both companies’ banners saw year-over-year (YoY) growth in Q1 2023, likely aided by favorable comparisons to an Omicron-plagued Q1 2022. And although traffic dropped off as the year went on – perhaps due to consumers cutting back on dining out – the dip was subdued, with visits staying relatively close to 2022 levels.
RBI’s banners ended the year with just a 2.5% YoY dip in Q4 2023, although Firehouse Subs, Popeyes Louisiana Kitchen, and Tim Hortons all saw positive visit growth for three out of four quarters of 2023.
Following three quarters of YoY visit growth for the Pizza Hut banner and for the company as a whole, Yum! Brands also began feeling the impact of the consumer spending contraction, with the company’s Q4 2023 foot traffic performance 3.7% lower, on average, than in 2022.
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The wider QSR space tends to serve trade areas composed of Census Block Groups with an overall median household income (HHI) that is lower than the median HHI nationwide ($63.2K for QSR compared with $69.5K nationwide). And the median HHI in the trade areas of Pizza Hut, Taco Bell, KFC, Burger King, Tim Hortons, and Popeyes is even lower than the median HHI in the wider QSR space.
The relatively low median HHI in the trade areas of RBI and Yum! Brands’ QSR banners means that visitors to these chains may be feeling particularly frugal, which could explain the slight dips in foot traffic towards the end of 2023.
But some of these brands are already implementing changes to woo back their budget-conscious customers. Taco Bell recently unveiled a new value menu that includes some items priced at $1.99, and several other chains in the Yum! and RBI portfolio have launched national campaigns advertising wallet-friendly promotions – which may well bring foot traffic back up in 2024.
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QSR chains seem particularly attractive to singles, with the trade area of the average QSR brand containing a larger share of one-person and non-family (roommate) households compared to the nationwide average (33.8% to 33.2%). And analyzing the household composition of the QSR banners of RBI and Yum! reveals that the trade areas of these brands tend to include an even larger share of one-person and non-family households than the wider QSR industry. (Pizza Hut is the sole exception, with one-person and non-family households making up 33.6% of households in its trade area – slightly less than the QSR industry average of 33.8%, but still more than the nationwide average of 33.2%.)
The trade areas of QSR brands also tend to include a greater share of large households (households of four or more people) compared to the percentage of 4+ person households nationwide. But Yum! And RBI banners (with the exception of Popeyes) seem to serve fewer 4+ person households compared to the QSR average (although Pizza Hut, Taco Bell, KFC, Burger King, and Tim Hortons still have more 4+ person households in the trade areas compared to the nationwide average.)
This trade area demographic data could help Yum! and RBI plan their 2024 promotions – discounts on larger orders could be particularly appealing to Popeyes diners, but may not necessarily drive demand among the visitor base of the other QSR banners. At the same time, all brands analyzed may benefit from offering value-priced individual items that can help singles living alone or with roommates budget smartly.
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With food-away-from-home prices expected to increase in 2024, chains that offer low-cost options are likely to see a resurgence – and RBI and Yum! may well benefit from consumers’ continued thriftiness.
Who wouldn’t want weekends to last seven days? That’s the thinking behind Marine Layer’s eco-friendly and “absurdly soft” tees. This San Francisco-based company, founded in 2009, has its beginnings in a shirt thrown away by a girlfriend. One man’s trash is another man’s treasure, and from that action sprouted the seeds for founder Mike Natenshon as he set on his quest to create the ultimate soft-on-day-1 shirt. Forty-five stores later, Marine Layer has spread across the nation, timed perfectly with our desire for coziness after extended time at home made comfy clothing a must.
One of the higher-trafficked outdoor Marine Layer locations is at Ponce City Market in Atlanta. This shopping center boasts other in-demand brands like Lululemon, Reformation, and Buck Mason. Another popular location resides at 12South, a Nashville neighborhood spanning a half mile that includes walkable local businesses, bars, and bakeries. White Bison Coffee and Five Daughters Bakery are places to stop in for a bite while shopping. And in Boulder, Pearl St is another pedestrian-friendly venue for shoppers.
It’s clear that certain segments are attracted to Marine Layer’s offer - most notably Young Professionals in Atlanta and Boulder, who make up a quarter of the customers, as well as Ultra Wealthy Families across the board, particularly in Nashville where they comprise a fifth. There are a few clientele differences, such as the fact that Marine Layer draws Urban Low Income in Atlanta and more Sunset Boomers in Boulder.
Looking at the potential market for these three areas, we see some interesting patterns arise via Spatial.ai Followgraph. For instance, all three markets overindex in following the musical Hamilton, fitness brand Peloton, outdoor sporting goods store REI, and the confection Moon Pie. Regarding fashion brands, Tory Burch, J. Crew, Lululemon, Vineyard Vines, and Patagonia are popular too.
Faherty is a brand that has been around for 10 years but that we’ve seen accelerating its physical store footprint in the last few years. Evoking chill surf trips, family bonfires, and hikes in the great outdoors, this American brand invites you to cozy up in its sweaters, spend a Saturday riding the waves, or just all-out enjoy family time and making memories. Its locations span from east coast to west coast, with popular locations in Panama City Beach, New York City, Austin, Manhattan Beach, among others.
The appeal of this brand is such that it finds itself on the beach, in urban high streets, and suburban locations, indicating that it’s really more about the vibe. Not only that, the segments are quite varied in terms of who is shopping at Faherty (using PersonaLive segments). In Panama City Beach, we see largely Ultra Wealthy Families, Sunset Boomers, and Young Professionals. Meanwhile, in SoHo, Educated Urbanites and Young Urban Singles make up the lion’s share of the trade area. The Austin shopper profile is more similar to the Panama City Beach one, with the addition of Educated Urbanites as well. This intergenerational appeal is possibly rooted in the ethos of the brand with its focus on family, friends, and enjoying life’s moments.
One thing that these shoppers do have in common? High household incomes. Most of these shoppers come from households earning $150K+, with particularly high earners hailing from Greenwich, CT.
While the customers from Florida, New York, and Texas are geographically dispersed, they do share some commonalities: an above average propensity to be bubbly drinkers and wine drinkers, clearly in line with the brand’s positioning of celebratory moments. Customers in these three markets also consider themselves “Pilates People”, “Joggers,” and “Fitness Fans.” You will find Faherty devotees from all three of these markets at the spa, at the museum, or enjoying book clubs. And largely in keeping with Faherty’s sustainability promise, many of their customers consider themselves Environmental Activists.
In December 2023, Placer.ai released the white paper: The Retail Opportunity of Stadiums. Below is a taste of our findings. To read more data-driven consumer research, visit our resource library.
While every stadium provides a similar core of traditional game day eats, each venue also offers a unique set of dining options, both on- and off-premise. The visitor bases of the various venues also exhibit unique dining tastes – a reminder that no customer or fan base is alike. Aligning on- or off-site dining options with offerings that align with a given customer base’s preferences can improve overall visitor satisfaction and boost revenues.
The chart below shows the share of visitors coming to a stadium from a dining venue (on the x-axis) or going to a dining venue after visiting the stadium (on the y-axis). The data reveals a correlation between pre-stadium dining and post-stadium dining – stadiums where many guests visit dining venues before the stadium also tend to have a large share of guests going to dining venues after the event. For example, the AT&T Stadium in Arlington, Texas, saw large shares of visitors grabbing a bite to eat on their journey to or from the stadium, while the M&T Bank Stadium in Baltimore, Maryland saw low rates of pre- and post stadium dining engagement.
These trends present opportunities for both local businesses and stadium stakeholders. For example, venues with high dining engagement can explore partnerships with local restaurants, while those with lower rates can build out their in-house dining options for hungry sports fans.
Stadiums looking to enhance their food offerings – or local entrepreneurs thinking of opening a restaurant near a stadium – can also get inspired by stadium visitors’ dining preferences. For example, psychographic data taken from the Spatial.ai: FollowGraph dataset reveals that visitors to MetLife Stadium in East Rutherford, New Jersey have a much stronger preference for Asian cuisine compared to New Jersey residents overall. With that knowledge, the stadium can enhance the visitor experience by expanding its Asian food offerings.
On the other hand, MetLife Stadium goers seem much less partial to Brewery fare than average New Jerseyans, so the stadium operators and restaurateurs may want to avoid offering too many Brewery-themed dining options. Stadium stakeholders can reserve the craft beers for Caesars Stadium, M&T Bank Stadium, and Soldier Field Stadiums, where visitors seem to enjoy artisanal brews more than the average resident in Louisiana, Maryland, and Illinois, respectively.
Sports leagues like the NBA, NFL, and MLB boast billion-dollar revenues – and the venues where these games unfold hold significant commercial potential in their own rights. Stadium operators, restaurateurs, and other stakeholders can leverage location intelligence and analyze visitor behavior outside the stadiums to understand visit patterns and consumer preferences during games and in the off-season.
Read the full report here to discover more stadium insights. For more data-driven consumer research, visit our resource library.
Urban Outfitters, Inc., operates several apparel banners, including Anthropologie and the eponymous Urban Outfitters. Both brands sell bohemian-style women’s apparel and home goods, although Urban Outfitters’ selection is slightly more eclectic and also includes menswear. Location intelligence indicates that both brands have stores in areas that have the potential to attract similar types of shoppers – but in practice, the two chains’ audiences look rather different.
To better understand the contrast between the two chains, we dove into the demographic and psychographic data of Urban Outfitters’ and Anthropologie’s trade areas.
Location analytics can be used to analyze a chain’s area through two different methods. The potential market trade area focuses on the demographic and psychographic makeup of the Census Block Groups (CBGs) making up the trade area, with each CBG weighted according to the population size of that CBG. The captured market trade area, on the other hand, weighs the CBGs within the trade area according to the number of visits received by the chain from each CBG. So while a potential market analysis can show the types of visitors that a chain can reach on the basis of the geographic location of the chain’s venues, the captured market reveals the audience segments within the potential trade area that actually visit the chain in practice.
For example, the median HHI for both Anthropologie and Urban Outfitters is higher in the captured market than in the potential market. This means that both brands attract visits from the higher-income households within their potential trade area.
The data also indicates that both chains have a relatively similar potential market median HHI, so both chains can reach customers with relatively similar income levels, given their store fleet configuration: Anthropologie’s potential market median HHI is only 5.5% higher than Urban Outfitters’ ($84.7K vs. $80.3K). But in practice, Anthropologie visitors tend to come from much more affluent households than Urban Outfitters visitors, with Anthropologie’s captured market median HHI 17.3% higher than Urban Outfitters’ ($103.6K vs. $88.3K).
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Looking at the household types in Anthropologie and Urban Outfitters’ potential markets reinforces how the two chains have the potential to draw a relatively similar visitor base. Anthropologie’s and Urban Outfitters’ potential trade areas have 38.5% and 38.8% of one-person and non-family (i.e. roommate) households, respectively, and 26.6% and 26.5% of households with children.
In practice, however, Anthropologie tends to attract more households than Urban Outfitters from family-friendly neighborhoods – the share of households with children in its captured market stands at 26.3%, compared with 23.6% for Urban Outfitters’ captured market. Meanwhile, Urban Outfitters seems to be more popular among visitors from one-person and non-family households, with 43.5% of its captured market belonging to this segment, compared to 38.5% of Anthropologie’s captured market.
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Analyzing the captured and potential markets of Anthropologie and Urban Outfitters from a psychographic perspective also reveals differences between the two brands that align with the demographic profiles in the chains’ trade areas. Anthropologie tends to attract more suburban visitors – including shoppers belonging to Spatial.ai PersonaLive’s “Booming with Confidence” segment. Meanwhile, Urban Outfitters draws more Singles & Starters than Anthropologie in both its captured and potential trade area.
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The differences between the makeup of Athropologie’s and Urban Outfitters’ potential and captured market indicate that a chain’s site selection strategy is not the only factor impacting who visits the chain’s stores in practice.
Both Anthropologie and Urban Outfitters have relatively similar psychographics and demographics in their potential trade areas, meaning that – based solely on the location of their stores – both brands’ stores have the potential to reach the same types of shoppers. But the demographics and psychographics in the captured markets are distinct, indicating that even stores carrying similar sorts of products and located in similar areas can use contrasting branding, price-points, and other factors to draw in the desired target audience.
For more data-driven retail insights, visit placer.ai/blog.
Hot on the heels of the burrito’s emergence as America’s favorite dish in 2022 – edging out even the iconic cheeseburger – spicy potato tacos rocked Grubhub’s list of 2023’s top five spicy food orders.
So with the new year upon us, we dove into the data to check in with three steadily-expanding taco chains that are likely to continue making waves this year: Bartaco, Condado Tacos, and El Vaquero. Each of the three chains fills a somewhat different niche, and each of them is growing – showing that despite the challenges facing the restaurant industry, there’s a hot market for taco chains that hit the sweet spot with the right food and ambiance.
Bartaco, the upscale eatery known for its beach-like vibe, specialty cocktails, and eclectic street food menu, is a taco restaurant with a twist. The diverse menu includes everything from falafel tacos to glazed pork belly rice bowls. And while guac and chips are on offer, hungry diners can also indulge in kale caesar salad or Korean-style kimchi. Over the past several years, Bartaco has expanded its fleet – and the restaurant now boasts some 29 locations across 12 states (and Washington, D.C).
Condado Tacos is another popular restaurant that has grown its footprint in recent years. The “come as you are” casual-dining chain known for its funky art decor now features some 49 locations across 10 states – 20 of them in Ohio. And with plans to open 90-100 restaurants by 2026, the chain is on a roll. Customers can build their own tacos with fillings like Thai Chili Tofu or Tequila-Lime Steak, or choose one of the menu’s tempting suggestions. And like Bartaco, Condado Tacos offers a variety of cocktails – including seasonal choices like the Harvest Pear Marg.
And location intelligence shows that the expansion of both chains is meeting growing demand. Visits to Bartaco and Condado Tacos have risen steadily over the past two years, reaching a respective 52.2% and 52.9% growth in Q4 2023 relative to Q1 2022.
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Ohio is also home to El Vaquero – a Mexican chain with 18 locations in the Buckeye State and two more in Michigan. El Vaquero, which has also expanded over the past several years, saw foot traffic rise 4.8% in Q4 2023 compared to the equivalent period of 2022. And with a menu that includes everything from nachos to huevos con chorizo, it’s no wonder the chain has emerged as a local favorite.
Like Bartaco and Condado Tacos, El Vaquero has a rich cocktail menu, as well as a varied selection of wines and beers. And while the chain’s offerings certainly draw crowds throughout the year, El Vaquero really goes crazy on Cinco de Mayo, the May 5th commemoration of Mexico's victory over Napoleon in 1862. El Vaquero marks the occasion with a five-day special menu and an all-day happy hour on Cinco de Mayo itself. And on May 5th, 2023, El Vaquero experienced its busiest day of the year by far, drawing a remarkable 200.2% more visitors than it did, on average, during April and May 2023.
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Drilling down into the data for Bartaco, Condado Tacos, and El Vaquero shows that despite their differences, the three chains experience similar hourly visitation patterns. All three are busiest in the evenings – but while El Vaquero and Condado Tacos peak between 6:00 PM and 8:00 PM, Bartaco peaks somewhat later, between 7:00 PM and 9:00 PM. Bartaco also stays busier into the 9:00 PM – 10:00 PM time slot.
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Bartaco’s, Condado Tacos’, and El Vaquero’s evening draw may be due, in part, to the special appeal they hold for singles: The captured markets of all three chains feature significant shares of one-person households – and in the case of Bartaco and Condado Tacos, smaller concentrations of families with children. (For El Vaquero, the proportion of households with children is on par with that of single-person households). Of the three, the more upscale Bartaco boasts the highest share of single-person households – and the lowest share of parental ones – perhaps explaining its later visit peak and greater late-night engagement.
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Mexican food has arisen as a preferred cuisine for many consumers. And even in today’s challenging economic environment, brands that can offer a winning combination of good food, nice cocktails, and a welcoming atmosphere are poised to thrive. How will Bartaco, Condado Tacos, and El Vaquero continue to fare in the new year? And what lies in store for the wider taco restaurant space in the months to come?
Follow Placer.ai’s data-driven dining analyses to find out.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
