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As new retail construction slows, the trend of repurposing underperforming malls is accelerating, offering exciting opportunities to transform these properties into vibrant mixed-use developments. By blending retail, lifestyle, entertainment, and essential services, these redevelopments can better serve the evolving needs of today’s consumers. Class B malls offer significant potential for investors and retailers to unlock value while meeting the needs of local communities.
According to Green Street, there are 250 Class-B malls in the U.S., making up 28% of all U.S. malls. These properties are typically located in suburban or secondary markets and often feature a mid-tier tenant mix of national and regional retailers within a traditional enclosed mall format. According to Green Street data, A-rated malls boast an impressive 95% occupancy rate, while B malls sit at 89%. Meanwhile, occupancy drops significantly to 72% for C-rated malls and below.
B Malls face a number of challenges in addition to their higher vacancy rates, including lower sales per square foot, less desirable locations, outdated designs, and competition from newer lifestyle centers that offer a more dynamic mix of retail, dining, and entertainment.
Class-B malls, despite their challenges, offer a compelling opportunity for adaptive reuse. Often priced below their original value, these properties are ideal for redevelopment into community-centric hubs, featuring a mix of residential, retail, and public spaces. Reimagining these spaces not only allows investors and developers to achieve significant returns, but also fosters positive economic growth in local communities. For retailers, these revitalized spaces offer the chance to thrive in environments with increasing foot traffic and elevated customer engagement.
Hawthorn Mall, a premier two-story super-regional shopping center in Vernon Hills, Illinois, is one B Mall currently undergoing a significant transformation – and early data suggests that the revitalization efforts are already bearing fruit.
Owned by Centennial Real Estate, Hawthorn is strategically positioned at the intersection of Lake County’s key thoroughfares, offering exceptional convenience and accessibility. The center is anchored by major brands like AMC, Dave & Buster’s, JCPenney, and Macy’s, with a diverse mix of more than 60 retailers and restaurants, including Anthropologie, FP Movement, H&M, Lovesac, PGA Tour Superstore, Perry’s Steakhouse & Grille, and Pure Barre. Now, in the midst of redevelopment, Hawthorn is evolving into a vibrant mixed-use community, integrating luxury residential, expanded retail and dining, and pedestrian-friendly spaces.
Although the Hawthorn Mall redevelopment is still under way, visit quality to the mall has already improved – with the median visit duration rising from 54 minutes between April 2022 and March 2023 to 61 minutes between April 2024 and March 2025. The median household income in Hawthorn’s captured market has increased as well, perhaps thanks to the addition of a luxury apartment complex on the mall’s property. Lastly, the share of evenings visits also grew, suggesting that Hawthorn's revamped dining and entertainment are making it an increasingly popular evening destination for locals.
Class-B malls represent a unique opportunity to meet both market demands and community needs through thoughtful redevelopment. While challenges such as securing financing, navigating zoning and regulatory hurdles, and managing costs exist, the potential rewards are significant. Successful redevelopment requires targeted tenant curation, strategic location, and a bold, forward-thinking vision. With expansive footprints, prime access, and adaptability, Class-B malls are perfectly positioned to evolve into dynamic, mixed-use centers – redefining retail experiences and meeting the needs of modern consumers and communities.
Traffic to First Watch continues to climb as the company forges on with its expansion. Visits to the chain were 7.3% higher year-over-year (YoY) in Q1 2025 as visits per location held essentially steady (-0.8% YoY) – revealing that demand for the breakfast, brunch, and lunch dining concept remains robust despite the consumer headwinds.
And according to the latest monthly data, First Watch may be in even better shape than its already strong Q1 2024 visit numbers suggest. In April 2025, overall visits to the chain grew 10.5% YoY while visits per location increased by 3.0% – indicating that the morning and afternoon-focused dining brand likely still has more room to grow.
For more data-driven consumer analysis, visit placer.ai/anchor.
While Warby Parker and Allbirds both originated as direct-to-consumer brands, they have since firmly established themselves as brick-and-mortar retailers. Warby Parker, known for its quirky and affordable approach to eyecare, has around 270 stores in the United States, while Allbirds, which recently underwent a significant rightsizing process, currently operates 24 stores across the country.
We took a look at the visit data for the two retailers to explore how they are faring thus far in 2025.
Warby Parker continues to impress. The eyewear chain, which transitioned from an online-only model to physical stores in 2013, spent 2024 adding stores to its current fleet – and visit data highlights the positive impact of this expansion.
Q4 2024 and Q1 2025 visits to Warby Parker were 13.4% and 6.6% higher, respectively, than in Q4 2023 and Q1 2024. Average visits per location, too, showed growth in Q4 2024 (+4.9%), though they slowed slightly in Q1 2025. Still, Warby Parker’s ability to drive visit growth while keeping average visits per location stable suggests that its expansions are meeting with consistent demand.
Weekly visits from 2025 onward highlight the brands’ strong positioning, with YoY visit growth in most analyzed weeks. (The significant YoY visit decline during the weeks of March 31st and April 7th is likely due to the comparison with last year’s major eclipse-related promotion, during which the chain offered free solar eclipse glasses.)
Shoewear company Allbirds has been charting a new performance course over the last year. The chain, known for its sustainable approach to footwear, recently closed nearly a third of its U.S. fleet in an attempt to optimize its stateside operations. And this consolidation, which allows Allbirds to prioritize top-performing locations, has yielded promising results for the chain.
While YoY visits were down across all analyzed months – an anticipated outcome given the significant reduction in store count – average visits per location, a more relevant indicator of Allbirds’ performance, were up on a near-constant basis. In Q1 2025, visits declined by 35.8% YoY, but visits per location grew by 14.1%.
Monthly visits followed a similar pattern: while overall visits declined by 25.9% YoY in March 2025, visits per location were up by 23.8%. This positive trend continued into April 2025, with overall visits down by just 9.2% YoY and visits per location remaining elevated at 21.0%, suggesting a strengthened performance at the remaining Allbirds stores.
This focus on a more efficient store footprint seems to be paying off for Allbirds, allowing the chain to accurately target its most receptive audience while cutting out underperforming locations.
Warby Parker and Allbirds are performing well, highlighting the importance of remaining agile and pivoting to meet evolving consumer challenges.
Will the two retailers continue to thrive?
Visit Placer.ai to keep up with the latest data-driven retail news.
Some moments in our lives remain ingrained in our heads. One such time period was March of 2020, when it felt like the world suddenly stood still as malls, street retail, and dining establishments closed, everyone masked up, and only essential retail and health services continued. After a while, limitations relaxed, but not without a subconscious preference for open-air shopping centers that appears to linger to this day. Granted, many open-air shopping centers are also newer or redeveloped, thus likely contributing to their popularity. However, there’s no doubt that they’ve rebounded at a higher rate compared to their indoor mall and even outlet mall counterparts.
We analyzed traffic data for one of the most-visited open-air shopping centers in the nation, Victoria Gardens, to see what sets it apart and what continues to draw consumers to open-air centers.
This open-air shopping center is over 1.1 million square feet and hosts over 160 retailers within its borders. In addition to marquee brands such as Apple, lululemon, AMC Theatres, and Cheesecake Factory, it also has regional favorites such as Seven Grams dumpling house and cult-favorite Duck Donuts. Boasting a 160 acre main street community, its walkable layout beckons while classics play in the background. Quite a few of the concepts at Victoria Gardens are on trend. For instance, the Food Hall features local eatery Elephant Thai, which is perfectly in keeping with the popularity of all things Thai these days with Season 3 of White Lotus being set in Koh Samui.
Another genre that one doesn’t often see in more urban mall locations are two retailers devoted to Western wear – Buckle and Tecovas.
Tecovas has a fascinating backstory with its founder, Paul Hedrick, partnering initially with bootmakers from Leon, Mexico, the “boot-making capital of the Americas” and selling his first pairs from the backseat of his SUV. With an average dwell time of 40 minutes between April 2024 and February 2025 and holiday spikes for Thanksgiving and Christmas, it’s clear that for many shoppers, a pair of Tecova boots are on their wishlist.
One of the more unique aspects of this mall is its Cultural Center on premise. With a performing arts theater, library, and interactive children’s museum right next to retail, dining, and a movie theater, it’s truly a one-stop shop for its community.
As shopping centers continue to evolve, with many adopting a Town Square approach, the appeal of open-air shopping centers – full of public spaces, greenery, walkable paths, and fresh air – will only continue to grow.
For more data-driven consumer insights, visit placer.ai/anchor
Aldi and Lidl have firmly established themselves as discount powerhouses. The two German retailers entered the United States market at different times, with Aldi opening its first location in 1976 and Lidl making its way stateside in 2017 – and diving into the foot traffic shows that both are thriving.
In the first quarter of 2025, visits to Aldi and Lidl saw significant year-over-year (YoY) increases of 8.9% and 4.2%, respectively – well above the industry-wide average (0.9%.)
Aldi, which has been on an expansion tear for the past few years, saw a YoY increase in average visits per location – but so did Lidl, which has been slower to add new locations. And this growth – 4.7% at Aldi and 1.9% at Lidl – highlights that their stores, whether new locations or already-existing ones, are driving sustained demand.
A closer look at visitor behavior offers valuable insights into the factors driving the foot traffic success of Aldi and Lidl.
A significantly larger proportion of Aldi and Lidl's visits – 37.2% and 37.7%, respectively – took place on Saturdays and Sundays compared to visits to traditional and value grocery stores. This suggests that the attractive price points offered by Aldi and Lidl position them as prime destinations for shoppers making weekend stock-up trips.
On a chain level, both Aldi and Lidl are finding their own paths to success. Aldi is currently undergoing a significant growth phase, aiming to operate 800 stores by the end of 2028. This ambitious trajectory includes adding at least 225 new locations in 2025 alone – and examining the visit distribution across Aldi's largest markets provides valuable insights into how its strategy is unfolding. Contextualizing Aldi’s performance against the wider grocery segment provides a birds-eye view of the value grocer’s performance.
Over the past few years, Aldi has consistently increased its visit share when compared to the overall grocery segment, both nationally and across its major markets. For instance, in Florida, one of Aldi’s largest markets, its visit share grew from 4.8% in Q1 2022 to 7.0% in Q1 2025. And in Illinois, now its second-largest market, Aldi increased its visit share from 12.2% to 14.8% over the same period.
This consistent growth in visit share underscores the broad appeal of Aldi's value proposition to shoppers across the country, suggesting that its ambitious expansion plans are likely to be well-received by consumers.
Lidl also plans to grow its store count, though at a more modest pace than Aldi. And the chain is focusing on its already-existing markets in hopes of entrenching itself further in areas where it already has strong brand recognition.
Geographic segmentation data from the Esri: Tapestry Segmentation dataset within Lidl’s potential and captured markets reveals promising insights into where the retailer might find its most receptive audiences. In its potential market – calculated by weighting each Census Block Group (CBG) within Lidl’s trade area according to population size – the share of visitors from "Suburban Periphery" areas was 41.5%. However, in its captured market, determined by weighting each CBG according to its share of actual visits to Lidl – so better representing its current visitor profile – this suburban segment constitutes a significantly larger 56.4%. Conversely, the proportion of visitors originating from "Principal Urban Centers" and "Metro Cities" was higher in Lidl’s potential market compared to its captured market.
These metrics strongly suggest that Lidl has more demand in the suburbs than it may realize – and as it expands, focusing on these areas might prove to be a winning strategy for the chain.
Aldi and Lidl are thriving, growing their audiences during a challenging economic climate.
Will visits to the two chains continue to increase throughout 2025? Visit Placer.ai to keep up with the latest data-driven grocery insights.
Amid rising housing costs and shifting consumer lifestyles, self-storage has emerged as a go-to solution for many Americans. We dove into the data to take the pulse of the market in Q1 2025 – and uncover the audience segments behind the industry’s ongoing growth.
Visits to leading self-storage companies have been on a steady growth trajectory since 2019. During the pandemic, storage utilization surged as many Americans relocated or stored items to free up space for home offices or DIY projects. Since then, high prices and interest rates appear to have further fueled demand, with some households likely deferring space-adding renovations or larger home purchases.
In Q1 2025, visits to Public Storage and CubeSmart were up 24.7% and 30.7%, respectively, compared to a Q1 2019 baseline. Extra Space Storage – which substantially expanded its unit count following its 2023 acquisition of Life Storage – saw visits surge 98.3% over the same baseline. And year over year (YoY), all three chains posted foot traffic growth, partly driven by continued expansion.
The baseline visit analysis also reveals a distinct seasonal pattern in self-storage usage patterns. Each year, visits to self-storage chains peak in Q2 and Q3 (April through September), aligning with spring cleaning, home improvement prime time, and moving season. Then in Q1, visits drop as people stay indoors during winter – likely also making fewer trips to access recreational gear and vehicles in storage.
Who are the consumers driving self-storage visit growth? Looking at the demographic characteristics of Extra Space Storage, Public Storage, and CubeSmart’s visitor bases reveals a common consumer profile across chains. In Q1 2025, the captured markets of all three chains had nearly identical median household incomes (HHIs), very close to the nationwide baseline of $79.6K. Their markets were also disproportionately urban, with higher-than-average shares of renter-occupied and multi-unit housing – all groups more likely to need extra storage space.
Still, as the self-storage market has grown, industry leaders have grown their presence in more affluent suburban markets. Between Q1 2019 and Q1 2025, Extra Space Storage’s share of “Wealthy Suburban Families” rose from 9.1% to 10.1% – slightly above the nationwide baseline of 9.6%. Meanwhile, Public Storage’s share of this segment increased from 8.8% to 9.8%, and CubeSmart’s share remained steady at 10.1%. A similar pattern emerged for “Upper Suburban Diverse Families”, with all three chains at or above the nationwide segment baseline of 9.0% by Q1 2025.
This small but perceptible shift may reflect rising demand from households where adult children are increasingly staying at home or returning after college, prompting a need for additional storage. Spare rooms once used for storage may also be increasingly repurposed into home offices, studios, or workout spaces in the wake of hybrid work trends.
Known for resilience in the face of economic headwinds and uncertainty, the self-storage space appears well-positioned to continue to thrive. How will the segment evolve in the years and months ahead?
Follow Placer.ai/anchor to find out.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
