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Stanford Stadium has hosted numerous major sporting events over the years – from Super Bowl XIX to soccer matches at the 1984 Summer Olympics, and both the 1994 Men’s and 1999 Women’s World Cup. But on May 31st and June 1st, 2025, Coldplay played the first live music event ever held at the venue – part of the band’s “Music of the Spheres” tour – and what a debut it was.
We examined the data to see how attendance spiked during this landmark concert and how the audience compared to the stadium’s usual visitor base.
During the week of May 26th, 2025, when Coldplay took the stage, visits to Stanford Stadium surged by an astonishing 1425.9% compared to the venue’s weekly average since June 2024. Other recent major events – including Stanford commencement (June 16th, 2024), the big Earthquakes vs. Galaxy MLS match (June 29th, 2024), and the Stanford Cardinal’s own home opener against TCU on August 30th, 2024 – all drew much smaller crowds than the Coldplay concert.
Concertgoers came from far and wide to see Coldplay in action. Plenty of locals attended, including 15.1% who came from less than five miles away. But nearly one-fifth of visitors journeyed more than 100 miles to enjoy the music – a testament to the band’s strong draw.
To understand how the Coldplay concert impacted Stanford Stadium’s visitor profile, we compared the psychographics of Stanford Stadium’s captured market during the 2024 football season (August 24th to December 1st, 2024) to those during the Coldplay concert.
Across both analyzed periods, Stanford Stadium attracted higher-than-average shares of Spatial.ai: PersonaLive’s “Ultra Wealthy Families,” “Educated Urbanites,” and “Young Professionals” segment groups. However, the concert’s audience skewed more toward “Ultra Wealthy Families,” whereas football fans were nearly twice as likely to be “Young Professionals” and slightly more likely to be “Educated Urbanites”. “Near-Urban Diverse Families” and “Wealthy Suburban Families” were underrepresented in the stadium’s market during both periods, though they both constituted a slightly higher share during the Coldplay concert – further underscoring the event’s power to attract different audiences than usual.
As universities navigate the changing nature of college athletics, NIL rights, and shifting revenue streams, using a football stadium as a concert venue is a creative way to utilize the space and bring in some dollars – as well as joy to both students and other visitors. Is this milestone event a precursor to more major cultural happenings at the Bay Area stadium?
For more data-driven live event analyses, follow The Anchor.
Nike has recently pivoted away from its "Consumer Direct Acceleration" strategy in favor of a more multi-channel distribution approach. What does the data say about this shift? We dove into traffic numbers and audience composition metrics to find out.
In 2020, Nike introduced its "Consumer Direct Acceleration" strategy that had aimed to expedite the company's DTC pivot in an effort to regain control of the brand and own the customer relationship directly. But the emphasis on owned channels did not yield the desired results – in fact, the move away from wholesale may have helped smaller sneaker companies take over shelf space and market share from the legacy sportswear brand.
In mid-2023, Nike shifted to a more balanced, multi-channel approach, and by late 2023, Nike was once again selling its products through retail partners such as DSW and Macy's. More recently, in May 2025, Nike announced that it would be resuming direct sales on Amazon – a channel the brand exited in 2019 – in an effort to reach customers where they shop.
Diving into year-over-year monthly traffic numbers for Nike stores nationwide underscores the merits of the recent strategic shift. Visits to Nike stores have been trending negative for eight months straight, validating the recent company-wide pivot back towards a more holistic, multi-channel approach.
Using Spatial.ai PersonaLive data to compare the audience composition in Nike's captured market with the audience composition in some captured markets of some of its largest retail partners further highlights the advantages of Nike's new multi-channel approach.
The data shows that Nike already does a great job of reaching "Ultra Wealthy Families," "Young Professionals," and "Educated Urbanites" through its owned stores – the share of these segments in Nike's trade area is larger than in the trade areas of any of its main partners. But both DSW and DICK's Sporting Goods reach more suburban families than Nike, with a larger share of "Wealthy Suburban Families" and "Upper Suburban Diverse Families" in their trade areas than in Nike's. And Macy's and Foot Locker seem to be better positioned to reach "Near-Urban Diverse Families" and "Young Urban Singles".
The distinct audience composition of each retail partner suggests that a varied wholesale approach is necessary to achieve comprehensive market coverage, allowing Nike to reach a far broader spectrum of consumers than its own stores can capture alone.
Nike's return to a multi-channel approach suggests that achieving comprehensive market coverage requires a balanced strategy, leveraging partners to engage with a broader spectrum of consumers in addition to building out owned DTC channels.
For more data-driven retail insights, visit placer.ai/anchor.
In today’s challenging dining market, restaurants are battling for consumer attention through special deals, limited time offers (LTOs), and pop-culture collaborations. We dove into the data to see how several special recent events at Chipotle, IHOP, and Jack in the Box helped drive visits to these chains.
Earlier this year, Chipotle leaned into the Stanley Cup excitement with an LTO designed especially for hockey fans. On Monday, April 21st, 2025 – just two days after the start of Round 1 playoffs – Chipotle offered one of its classic BOGO (buy one get one free) deals for anyone wearing a hockey jersey who dined at a participating location after 3:00 PM.
Nationwide, the promotion sparked a substantial 34.4% visit boost during the hours of the offer compared to an average Monday. But in Minneapolis-St. Paul, at the heart of the so-called “State of Hockey”, visits surged by an astonishing 77.3% – the most seen in any metro area throughout the U.S. – underscoring just how impactful relevant LTOs can be in the right market.
It’s no secret that everybody loves free stuff. But another recent LTO shows that people also embrace the chance to do good. On March 4th, 2025, hungry diners flocked to IHOP restaurants nationwide to snag free pancakes – no purchase required! – at participating locations. The promotion, part of the chain’s month-long charitable drive, encouraged guests to donate to Feeding America.
IHOP’s promotion spurred visit increases across the country. But it struck a particular chord in certain northeastern markets – especially in New Jersey, where a local franchise owner’s interviews about the event’s charitable aspect helped motivate a remarkable 142.5% visit spike. And on the West Coast, particularly in California, the promotion’s success was supported by the chain’s “20k for Pancake Day” event in Santa Monica, held on March 1, 2025 to raise money for Feeding America, which garnered substantial media coverage.
But freebies aren’t the only way to drive traffic. On May 29th, 2025, Jack in the Box created plenty of buzz with the launch of its late-night T-Pain Munchie Meal, available after 9:00 PM. By the week of June 2nd, hungry night owls were flocking to Jack in the Box in droves, driving substantial increases in late-night traffic.
The late-night offer increased the proportion of nighttime visits to 25.1% during the week of June 2nd, compared to a 12-month average of 23.0%. The largest nighttime visit increase came on Thursday, June 5th, likely due to excitement for T-Pain’s June 6 debut in “Jack Zone Wars,” a custom in-game Fortnite world built specifically for this collaboration. And with T-Pain’s June 26th live-stream Fortnite event still ahead, momentum will likely continue to build as the month wears on.
These recent promotions at Chipotle, IHOP, and Jack in the Box highlight the power of well-timed, relevant LTOs to create excitement and boost traffic. By tapping into local cultural trends, charitable causes, and pop-culture collaborations, restaurants can stay top of mind – even in a crowded dining market.
For more data-driven dining insights follow The Anchor.
Since its emergence from bankruptcy in late 2020, JCPenney has been on a slow and steady comeback trajectory. Last year, the company continued closing underperforming stores and revamped its loyalty program, which helped it achieve a year-over-year (YoY) visit gap of just 3.0% and a YoY gap in average visits per location of just 1.8% in Q4 2024.
Part of last year's success was likely also due to the company's investments in major promotional efforts – and now JCPenney is back in the advertising game with its new "Yes, JCPenney" national ad campaign. We dove into the data to see how these marketing efforts are bearing fruit.
Although JCPenney has been gradually improving its metrics, the chain generally underperformed the department store category for most of 2024 – until traffic turned around in October and November 2024, at the height of the brand's "Really Big Deals Reveals" campaign. Visits to JCPenney then declined below the category average again, with the chain underperforming the category between December 2024 and March 2025 – with the exception of February, when the chain's "Petite Power List" campaign may have temporarily boosted visits.
But recently, the company launched a major nationwide campaign titled "Yes, JCPenney," with the goal of challenging and overcoming outdated consumer perceptions of the brand. The ads started running in April 2025, and traffic to the chain picked up significantly – with year-over-year (YoY) visits to JCPenney up 0.7% and 3.0% in April and May 2025, respectively.
Diving into May 2025 YoY traffic to the chain by DMA indicates that the "Yes, JCPenney" has been met with broad success, with the chain seeing visit strength across the country. The visit increases were especially notable in the South and Midwest – with DMAs in South Dakota, Missouri, Indiana, Kentucky, Arkansas, and Texas seeing major lifts – suggesting that the focus on style and value connected deeply with consumers in these regions.
Diving into the recent audience shifts at JCPenney suggests that part of the campaign's success may be attributed to its resonance with single shoppers. Using the Experian: Mosaic dataset reveals that nationwide, the share of "Singles and Starters" in JCPenney's captured market edged up slightly from 11.2% in May 2024 to 11.3% in May 2025, while the share of "Significant Singles" rose from 4.4% to 4.7%.
And though these nationwide shifts are relatively small ones, in some DMAs where JCPenney saw a particularly notable YoY visit increase, the share of singles in the chain’s trade area increased more significantly. For example, May YoY data shows that JCPenney visits in New York, NY, increased by 9.8%, while the share of "Significant Singles" grew from 22.7% to 26.1%. And in Tyler-Longview, TX, visits increased 18.0% YoY in May 2025 while the share of "Singles and Starters" rose from 12.8% to 14.0% in the same period.
JCPenney's success in increasing its resonance with single consumers – who are likely younger, and who may be less familiar with the legacy brand – suggests that the "Yes, JCPenney" campaign may be attracting a new generation of shoppers to the chain.
The initial surge in May 2025 foot traffic, particularly among younger, single shoppers, is quite promising. Will the company succeed in converting shoppers brought in through the "Yes, JCPenney" campaign into sustained visitors and loyal customers?
Keep up with The Anchor to find out.
Apparel retail has experienced significant setbacks in recent years, from the COVID-19 pandemic to supply chain disruptions to inflation – and now the emerging threat of tariffs. Yet, the sector continues to adapt. We took a look at the overall performance of the luxury apparel segment to see how things are holding up as the year's first half draws to a close.
The current economic climate has posed significant challenges to the apparel retail segment, and luxury retail has not been immune. The category saw its visits slow year-over-year throughout 2024, likely owing to the accumulated strain of inflation and rising prices. Yet, a surprising opportunity is now emerging, stemming from an unexpected catalyst: tariff concerns.
While apparel visits (excluding the off-price segment) generally slowed year-over-year, luxury apparel experienced only a single month of visit declines – in February '25 – likely owing to the comparison to a leap year and a longer February 2024. And more recently, luxury apparel has been performing especially well, with the segment seeing year-over-year (YoY) increases of 4.7% and 4.4% in April and May 2024, respectively – perhaps driven by the risk of price hikes and the uncertainty around the current tariff landscape.
Diving into the audience composition for nationwide luxury brands reveals that the category's current strength is likely driven in part by a more affluent and more suburban consumer base. Over the past four years, the median household income (HHI) in luxury chains' captured market has increased – rising from $101.9K in May 2025 to $108.0K in May 2025. During this period, the share of suburban consumers in the category's trade area also grew, from 39.1% in May 2022 to 41.9% in May 2025.
This suggests that the luxury sector's current resilience is being powered by an increasingly affluent and suburban clientele who are likely better insulated from broader economic pressures.
Despite operating in a challenging environment, luxury retail is finding ways to keep its visits up. Will the segment continue to rally?
Visit Placer.ai/anchor for the latest data-driven retail insights.
Despite the ongoing macroeconomic uncertainties, overall retail traffic this year has remained generally on par with 2024 levels. Between January and May 2025, retail visits were 0.4% higher than for the equivalent period in 2024, with April and May 2025 visits up 2.3% and 1.3%, respectively.
Some of the recent strength may be attributed to a pull-forward of consumer demand as a response to potential price hikes and limited product availability. But the strongest year-over-year (YoY) visit increase in 2025 so far was actually in January – when visits were up 3.4% compared to January 2024 – highlighting the resilience of retail consumers in 2025 and boding well for the upcoming back to school season.
Diving into YoY May 2025 retail visit data by state suggests that back to school performance may be particularly strong in the West: Retail traffic in Oregon, Washington, Idaho, and Montana was 3.0% to 5.1% higher than in May 2024, while Utah's retail chains received a 5.0% YoY boost in traffic. Consumers in these states may be particularly primed to spend this summer.
Meanwhile, several Eastern states (Ohio, New York, Mississippi, Alabama, and Georgia) saw YoY declines in May 2025 retail visits, perhaps suggesting that consumer confidence in those states is slightly more muted. This may indicate that back to school retail traffic will be slightly weaker in these markets.
Last year, sportswear & athleisure and footwear retailers saw the largest back to school visit jumps, followed by office supplies and traditional apparel (excluding off-price, department stores, and sportswear & athleisure). These segments all saw slight visit increases in May 2025 and are likely to continue seeing sizable traffic spikes for back to school season this year.
But looking at the visit data from April and March reveals that the retail categories seeing the strongest visit trends currently are the segments that get a slightly smaller boost from back to school – including furniture & home furnishings, off-price retailers, and thrift stores. Some of this strength may be attributed to pull-forward of demand (as consumers could have bought larger ticket items like furniture in anticipation of price hikes) or to shoppers' value-orientation (driving visits up for off-price and thrift stores). But these categories' recent success may also suggest that home furnishings, off-price apparel, and thrift stores could see higher volumes of consumer traffic this year compared to 2024.
Ahead of the 2025 back to school season, retail traffic data paints the picture of a generally resilient consumer, despite the regional variability. And while last year's big back to school winners will likely perform well again in 2025, more secondary back to school categories – including home furnishings, off-price, and thrift stores – may be the ones to come out on top this year.
For more data-driven retail insights, visit placer.ai/anchor.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
Many retail and dining chains performed well in 2024 despite the ongoing economic uncertainty. But with the consumer headwinds continuing into 2025, which brands can continue pulling ahead of the pack?
This report highlights 10 brands (in no particular order) that exhibit significant potential to grow in 2025 – as well as three chains that have faced some challenges in 2024 but appear poised to make a comeback in the year ahead. Which chains made the cut? Dive into the report to find out.
Through 2024, visits to Sprouts Farmers Market locations increased an average of 7.2% year-over-year (YoY) each month, outpacing the wider grocery segment standard by an average of six percentage points. And not only were visits up – monthly visits per location also grew YoY.
The promising coupling of overall and visits per location growth seems driven by the brands’ powerful understanding of who they are and what they bring to the market. The focus on high quality, fresh products is resonating, and the utilization of small- format locations is empowering the chain to bring locations to the doorstep of their ideal audiences.
This combination of forces positions the brand to better identify and reach key markets efficiently, offering an ideal path to continued growth. The result is a recipe for ongoing grocery success.
CAVA has emerged as a standout success story in the restaurant industry over the past several years. Traditionally, Mediterranean concepts have not commanded the same level of demand as burger, sandwich, Mexican, or Asian fast-casual concepts, which is why the category lacked a true national player until CAVA's rise. However, evolving consumer tastes have created a fertile landscape for Mediterranean cuisine to thrive, driven by factors such as social media influence, expanded food options via third-party delivery, growing demand for healthier choices, the rise of food-focused television programming, and the globalization of restaurant concepts .
CAVA’s success can be attributed to several key factors. Roughly 80% of CAVA locations were in suburban areas before the pandemic, aligning well with consumer migration and work-from-home trends. Additionally, CAVA was an early adopter of digital drive-thru lanes, similar to Chipotle’s "Chipotlanes," and began developing these store formats well before the pandemic. The brand has also utilized innovative tools like motion sensors in its restaurants to optimize throughput and staffing during peak lunchtime hours, enabling it to refine restaurant design and equipment placement as it expanded. CAVA’s higher employee retention rates have also contributed to its ability to maintain speed-of-service levels above category averages.
These strengths allowed CAVA to successfully enter new markets like Chicago in 2024. While many emerging brands have struggled to gain traction in new areas, CAVA’s visit-per-location metrics in recently entered markets have matched its national averages, positioning the brand for continued growth in 2025.
Ashley’s recent strategy shift to differentiate itself through experiential events, such as live music, workshops, and giveaways, is a compelling approach in the challenging consumer discretionary category. Post-pandemic, commercial property owners have successfully used community events to boost visit frequency, dwell time, and trade area size for mall properties. It’s no surprise that retailers like Ashley are adopting similar strategies to engage customers and enhance their in-store experience.
The decision to incorporate live events into its marketing strategy reflects the growing demand for experiential and immersive retail experiences. While home furnishings saw a surge in demand during the pandemic, the category has struggled over the past two years, underperforming other discretionary retail sectors compared to pre-pandemic levels. Recognizing this challenge, Ashley’s rebrand focuses on creating interactive and memorable experiences that allow customers to engage directly with its products and explore various design possibilities. In turn, this has helped to drive visits from trade areas with younger consumers with lower household incomes.
Ashley has leaned into collaborations with interior designers and industry experts to offer informative sessions and workshops during these events. These initiatives not only attract traffic but also provide valuable insights into customers’ preferences, which can be used to refine product offerings, enhance customer service, and shape future marketing efforts. This approach is particularly relevant as millennials and Gen Z drive new household formation. While still early, Ashley’s pivot to live events is showing promising results in attracting visits and increasing customer engagement.
Department stores have had many challenges in navigating changing consumer behavior and finding their place in an evolving retail landscape. Nordstrom, an example of department store success in 2024, has been able to maintain a strong brand relationship with its shoppers and regain its footing with its store fleet. While the chain has certainly benefited from catering to a more affluent, and less price sensitive, consumer base, it still shines in fostering a shopping experience that stands out.
Value might be a driver of retail visitation across the industry, but for Nordstrom, service and experience is paramount. The retailer has downplayed promotional activity in favor of driving loyalty among key visitors. Nordstrom also has captured higher shares of high-value, younger consumer segments, which defies commonly held thoughts about department stores. The chain was a top visited chain during Black Friday in 2024, showcasing that it’s top of mind for shoppers for both gift giving and self-gifting.
What’s next? Nordstrom announced at the end of December that it plans to go private with the help of Mexican retail chain Liverpool. We expect to see even more innovation in store experience, assortments and services with this newfound flexibility and investment. And, we cannot forget about Nordstrom Rack, which allows the retailer to still engage price-conscious shoppers of all income levels, which is certainly still a bright spot as we head into 2025.
Visits are up, and the audience visiting Sam’s Club locations seems to be getting younger which – when taken together – tells us a few critical things. First, Sam’s Club has parlayed its pandemic resurgence into something longer term, leveraging the value and experience it provides to create loyal customers. Second, the power of its offering is attracting a newer audience that had previously been less apt to take advantage of the unique Sam’s Club benefits.
The result is a retailer that is proving particularly adept at understanding the value of a visit. The membership club model incentives loyalty which means that once a visitor takes the plunge, the likelihood of more visits is heightened significantly. And the orientation to value, a longer visit duration, and a wide array of items on sale leads to a larger than normal basket size.
In a retail segment where the value of loyalty and owning ‘share of shopping list’ is at a premium, Sam’s Club is positioned for the type of success that builds a foundation for strength for years to come.
Raising Cane’s exemplifies the power of focus by excelling at a simple menu done exceptionally well. Over the past several years, the chain has been one of the fastest-growing in the QSR segment, driven by a streamlined menu that enhances speed and efficiency, innovative marketing campaigns, and strategic site selection in both new and existing markets. Notably, Raising Cane’s ranked among the top QSR chains for visit-per-location growth last year. Unlike many competitors that leaned on deep discounts or nostalgic product launches to boost traffic in 2024, Raising Cane’s relied on operational excellence to build brand awareness and drive visits. This approach has translated into some of the highest average unit sales in the segment, with restaurants averaging around $6 million in sales last year.
Raising Cane’s operational efficiency has also been a key driver of its rapid expansion, growing from 460 locations at the end of 2019 to more than 830 heading into 2025. This includes over 100 new store openings in 2024 alone, placing it among the top QSR chains for year-over-year visit growth. The chain’s ability to maintain exceptional performance while scaling rapidly highlights its strong foundation and operational strategy.
While Life Time has fitness at its core, it has also expanded to become a lifestyle. Healthy living is its mantra and this extends to both the gym aspect, but also the social health of its members with offerings like yoga, childcare, personalized fitness programs, coworking, and even an option for luxury living just steps away.
With all these choices, it’s no wonder that its members are more loyal than others in its peer group.
To the delight of book lovers everywhere, Barnes & Noble is back in force. With a presence in every single state and approximately 600 stores, location options are growing to browse bestsellers, chat with in-store bibliophiles, or grab a latte. Stores are feeling cozier and more local, with handwritten recommendations across the store. The chain’s extensive selection of gifts and toys mean that one can stop in for more than just books. The membership program is also relaunching, rewarding members for their purchases. Even though some locations have downsized, efficiency is up with average visits per square foot increasing over the last 3 years. Customers are also lingering, with nearly 3 in 10 visitors staying 45 minutes or longer.
With options for a “third place” that’s not home or work dwindling, Barnes & Noble is poised to fill that hole.
From its origins as a corner grocery store in Queens, NY 42 years ago, H Mart now boasts over 80 stores throughout the US. Shoppers are enticed by the aroma of hot roasted sweet potatoes wafting through the store, the opportunities to try new brands like Little Jasmine fruit teas, and the array of prepared foods such as gimbap and japchae. In addition to traditional Korean, Chinese, and Japanese groceries, H Mart’s assortment has expanded to staple items and American brands as well like Chobani yogurt or Doritos.
As the Hallyu wave sweeps across the nation and K-pop stars like Rose top the charts for the eight straight week with the catchy “APT”, so too is the appetite for Asian food. At the second-most visited H Mart in the nation in Carrollton, TX, the ethnic makeup of customers is 39% White, 14% Black, 23% Hispanic or Latino, and 20% Asian – reflecting the truly universal appeal of this supermarket chain.
Beauty retail had a transformative 2024, with a general cooling off in demand for the category. Competition between chains has increased and delivering quality products, expertise and services is critical to maintain visits. Against this backdrop, Bluemercury stands out as a shining star in parent company Macy’s portfolio of brands, with the brand well positioned to take on this next chapter of beauty retail.
Bluemercury’s success lies in its ability to be a retailer, an expert, and a spa service provider to its consumers. Placer data has shown that beauty chains with a service and retail component tend to attract more visitors than those who just specialize in retail offerings, and Bluemercury is no exception. The chain also focuses solely on the prestige market within the beauty industry and caters to higher income households compared to the broader beauty category; both of those factors have contributed to more elastic demand than with other retailers.
Bluemercury’s bet on product expertise and knowledge combined with a smaller format store help to foster a strong connection between the beauty retailer and its consumers. The brand overindexes with visitors “seeking youthful appearance” and has cemented itself as a destination for niche and emerging beauty brands. As the larger Macy’s brand grapples with its transformation, Bluemercury’s relevance and deep connection to its consumer base can serve as an inspiration, especially as the beauty industry faces mounting uncertainty.
Competitors like Dutch Bros and 7Brew are on the rise, critical office visitation patterns remain far behind pre-pandemic levels, and the chain did not end the year in the most amazing way in terms of visit performance. But there is still so much to love about Starbucks – and the addition of new CEO Brian Niccol positions the coffee giant to rebound powerfully.
The focused attention on leaning into its legendary ‘third place’ concept is in excellent alignment with the shift to the suburbs and hybrid work and with audiences that continue to show they value experience over convenience. But the convenience-oriented customer will likely also benefit from the brand’s recent initiatives, including pushes to improve staffing, mobile ordering alignment and menu simplification. In addition, the brand is still the gold standard when it comes to owning the calendar, as seen with their annual visit surges for the release of the Pumpkin Spice Latte or Red Cup Day and their ability to capitalize on wider retail holidays like Black Friday and Super Saturday.
The combination of the tremendous reach, brand equity, remaining opportunities in growing markets and the combined ability to address both convenience and experience oriented customers speaks to a unique capacity to regain lost ground and drive a significant resurgence against the expectations of many.
Retail has had its challenges this year, with many consumers opting for off-price to snag deals – but the strength of the Adidas brand should not be underestimated. Gazelles and Sambas are still highly coveted, and a partnership with Messi x Bad Bunny racked up over a million likes. Consumers are favoring classic silhouettes across both shoes and clothing, and nothing says classic like those three stripes.
Gap, and its family of brands including Old Navy and Banana Republic, are synonymous with American apparel retail. The namesake brand has always been at the center of comfort, value and style, but over time lost its way with consumers. However, over the past year and a half, the reinvigoration of the Gap family of brands has started to take shape under the direction of CEO Richard Dickson.
New designs, collaborations, splashy marketing campaigns and store layouts have taken shape across the portfolio. While we haven’t seen a lot of change in visitation to stores over the past year, trends are certainly moving in the right direction and outpacing many other brands in the apparel space. Gap has also reinserted itself into the fabric of American fashion this past year with designs for the Met Gala.
The benefit of Gap Inc.’s portfolio is that each brand has a distinct and unique audience of consumers that it draws from. This allows each brand to focus on meeting the needs of its visitors directly instead of trying to be all things for a broader group of consumers. Old Navy in particular has a strong opportunity with consumers as value continues to be a key motivator.
Gap has done all of the right things to not only catch up to consumers’ expectations but to rise beyond them. Even as legacy store-based retail brands have seen more disruption over the past few years, Gap is ready to step back into the spotlight.
The diversity of brands featured in this report highlight the variety of categories and strategic initiatives that can drive retail and dining success in 2025.
Sprouts’ focus on quality products and small-format stores, CAVA’s rise as a suburban dining powerhouse, and Nordstrom’s commitment to customer experience all highlight how understanding and responding to consumer needs can drive success. Brands like Ashley Furniture, Sam’s Club, H Mart, and Life Time have shown how offering a unique value proposition within a crowded segment, leveraging loyalty, and creating memorable experiences can fuel growth. And Raising Cane’s demonstrates the power of simplicity and operational efficiency in building momentum.
At the same time, niche players like Bluemercury are excelling by catering to specific audiences with authenticity and expertise. And while Starbucks, Adidas, and Gap Inc. face challenges, the three companies’ brand equity and revitalization efforts suggest potential for a significant comeback.
