.svg)
July has become a heavy hitter in the retail calendar as retailers battle for consumers' attention and spending. Promotional activity during this month is incredibly high as the industry enters the back-to-school season and debut of pre-fall collections. However, one promotional event has long held the top spot in July, with its history pre-dating Prime Day and other retailer deal day events: The Nordstrom Anniversary Sale.
The Anniversary Sale’s premise is unique compared to other promotional events across the retail calendar; most items included in the event are exclusive to Nordstrom and typically the discounts are on new releases instead of previously released mark downs. The sale has become a signal of the changing of seasons as consumers prepare their fall wardrobes. Over the years, it has provided incredible insight into the psyche of the consumer and the impact of social media influencers on the retail industry.
The annual event has undergone some major changes over the last decade. Nordstrom was quick to embrace the power of social media influencers, and the Anniversary Sale gave influencers incredible opportunities to drive conversion from themselves and the retailer, and in return, receive high commissions. It wasn’t uncommon for user generated content to skyrocket with influencers posting hauls of their Anniversary Sale finds and deals. However, the commission structure has evolved over time, and the retailer has seemingly shifted its focus away from content creators as the primary driver of consumer engagement.
This year marked the longest public Anniversary Sale, which ran from July 12th through August 3rd. (Any consumer can shop at Nordstrom during the public Anniversary sale, but Nordstrom cardmembers usually have early access to the sale, and pre-sale lengths have fluctuated over the years). This year had 23 sale days, compared to 21 in 2023 & 2024, 17 in 2019 and 2022, and 12 in 2021, which may have been impacted by pandemic induced supply chain issues.
Looking at overall visitation for the event, traffic was up 17% compared to 2024 and 15% compared to 2023, but that does account for the two extra days of the sale. On a more comparable basis, the average visits per day of the 2025 Anniversary Sale were up 7% vs. 2024 and up 5% vs. 2023, respectively, highlighting that 2025 did bring a higher volume of average visitors per day, despite the longer sale period. But average visits per day during the sale were below 2019, 2021 and 2022 levels, when influencer marketing around the event was much higher than it is today.
Still, Nordstrom has regained its footing with many consumers over the past year, and that combined with consumers' desire for value across retail may have contributed to this year’s higher volume of visits compared to the past few years.
Another interesting outcome from this year? The percentage of visits during the weekend was higher in 2025 than all previous years reviewed. The public sale did start on a Saturday this year, which could have had an impact, but it also indicates that consumers might have been looking to the sale as an event to plan their shopping around, instead of a quick stop off during the week. Beginning the sale on Saturday may have moved the needle to drum up shopper excitement and incentivize visitors to shop on the first day of the event.
Consumers of all segments are increasing their appetite for value across the retail industry, and it appears that the Anniversary Sale was primed to welcome wealthy shoppers who wanted to score this year’s trends and designers at a lower price point. According to PersonaLive consumer segmentation, 2025 saw a higher distribution of visits from Ultra Wealthy Families & Wealth Suburban Families than the previous two sale events. There may have been fewer aspirational shoppers this year as well, concentrating visits with consumers who have higher levels of disposable income.
There was also an increase in the share of visits by older consumer segments at the expense of younger shoppers, which is interesting considering potential differences in consumer sentiment between generations and less emphasis on marketing the sale through social media.
Overall, the success of this year’s Anniversary Sale from a visitation perspective is encouraging, as many retailers contend with rising prices and waning consumer demand for discretionary goods. The strong visitation trends during the early back-to-school period highlight the brand value and positive consumer perception that the retailer has successfully cultivated in recent years. Nordstrom has found the formula to engage and retain shoppers, and it’s no wonder that we selected it as a Ten Top Brand to Watch for 2025.
Retailers have to be more creative to drive consumer activity in-store for the remainder of the year, but exclusivity might just be the key to success as evidenced by the Anniversary Sale performance.
To see up-to-date retail traffic trends, visit our free tools.
In June and July 2025, visits to Placer’s Industrial Manufacturing Composite Index grew 3.0% and 2.3% year over year (YoY), respectively, as supply chains raced against the clock to build inventory in advance of the new tariffs set to come into effect on August 7th. But as the deadline approached, YoY visits to these sites by employees and logistics partners began to decline, dropping to 4.2% YoY during the week of August 11th, 2025.
The timing of this decline, occurring just days after tariff implementation, points to manufacturers potentially working through stockpiled inventory and reassessing supply chain strategies under the new cost structure. While it's still early to determine whether this represents a temporary recalibration or the beginning of a more sustained slowdown, the data suggests that the manufacturing sector is entering a period of adjustment as businesses adapt to the new tariff environment.
Bath & Body Works emerged as a surprise retail winner in February 2025’s Placer 100 roundup, when overall visits to the chain jumped by 13.7% YoY in conjunction with its Disney-themed fragrance release. And the chain is maintaining its relevance in the face of declining discretionary spending and tighter consumer budgets through a multi-pronged approach, including store expansions, a TikTok presence, and partnerships with influencers.
Still, traffic to the chain reflects the impact of softened discretionary spending. Although overall traffic increased 3.5% in Q2 2025 compared to Q2 2024, thanks in part to the chain's strategic expansion, same-store visits for the quarter fell slightly, as seen in the chart below. But foot traffic rebounded dramatically in July, when its semi-annual sale sent same-store visits up by 12.7% and overall visits up by 17.5%, highlighting how compelling promotions – especially when consumer budgets are tight – can lead to foot traffic spikes.
Visit Placer.ai/anchor for the latest data-driven retail insights.
The beauty industry continues to flourish, with external factors like the rise of #BeautyTok, the influence of online creators, and a steady stream of new products driving interest. Within this landscape, Ulta (ULTA) has been driving strong sales, capitalizing on continued interest in beauty to fuel this growth.
Following major gains through the pandemic years and beyond, Ulta's visits have flattened slightly. In Q2 2025, overall visits to the chain grew by 1.4% year over year (YoY), likely thanks to store openings (Ulta opened 62 new stores between Q1 2024 and Q1 2025), as same-store visits declined by 1.1% in the same period.
Despite softer same-store foot traffic as seen in the chart below, Ulta delivered strong comp sales growth of 2.9% last quarter, driven by a 2.3% rise in average ticket size and a 10.0% increase in e-commerce sales. Now, the chain seems to be entering a new phase of its story, choosing to wind down its Target partnership in favor of its Ulta Beauty Unleashed growth plan.
As Ulta’s growth momentum slows, its decision not to renew its six-year partnership with Target may be a strategic move to direct traffic to its growing store fleet.
The partnership launched in 2021 with the goals of making prestige beauty more accessible to Target shoppers while helping Ulta "deepen loyalty with existing guests and introduce Ulta Beauty to new guests." And, at least for Ulta, the strategy seems to have worked – the share of Target shoppers also visiting Ulta stores has increased significantly since the launch, as seen in the chart below. This suggests that the Ulta shop-in-shops helped the chain acquire new customers through the brand exposure generated by the partnership.
But the data also suggests that the benefits to Ulta may be diminishing. Since 2023, the share of Target shoppers also visiting Ulta appears to have plateaued around 30%, indicating that the shop-in-shops are no longer driving meaningful traffic to stand-alone Ulta stores. Meanwhile, Ulta now has a larger store fleet than it did in 2021 (the company opened approximately 150 new stores between Q2 2021 and Q1 2025). This expansion likely also contributed to increased cross-visitation while reducing the partnership's value proposition, as beauty consumers now have more opportunities to visit standalone Ulta stores. With the partnership's customer acquisition benefits plateauing and Ulta's expanded footprint reducing reliance on Target's locations, ending the collaboration appears to be a logical step toward maximizing traffic to Ulta's own stores.
Now, both brands have new opportunities to focus on their relative strengths. For Ulta, that means building out its Ulta Beauty Unleashed program, which will see the brand focus on improving store operations, enhancing the digital experience, and moving into new markets. Meanwhile, incoming Target CEO Michael Fiddelke plans to take the company back to its roots, focusing on its own merchandise and using technology to improve efficiency.
As Ulta transitions away from its Target partnership and focuses on its Ulta Beauty Unleashed growth plan, the company is well-positioned to capitalize on expanding store operations, enhanced digital experiences, and entry into new markets.
For the latest data-driven retail insights, visit Placer.ai/anchor.
Dollar General and Dollar Tree have grown significantly in recent years, upending the competitive dynamics in the wider retail landscape. Can these chains continue to grow? Or are they beginning to reach their saturation point? We dove into the data to find out.
Dollar Tree recently completed the sale of the Family Dollar brand, allowing management to dedicate its efforts to "Dollar Tree's long-term growth, profitability and returns on capital."
The strategic refocus appears to be already paying off. As the chart below shows, year-over-year (YoY) overall and same-store visits to the chain have surged in recent months, indicating strong organic performance amplified by fleet expansion.
Meanwhile, Dollar General is also experiencing traffic growth – though momentum has cooled slightly. After posting a robust 12.2% visit increase between July 2023 and July 2024, growth has decelerated to 2.9% year-over-year in July 2025.
Still, although Dollar General's growth has slowed while Dollar Tree's growth has picked up, Dollar General remains the significantly larger chain. In H1 2025, 58.7% of combined visits to the two retailers went to Dollar General, compared to 41.3% of visits to Dollar Tree. And just because Dollar General's growth has slowed somewhat does not mean that the company has reached its saturation point.
Even though both chains have been growing for several years, geographic data reveals that domestic expansion opportunities for both retailers still exist.
The map below shows the share of combined visits to Dollar General and Dollar Tree going to each chain by DMA. Dollar Tree receives a majority of visits in the yellow DMAs, which are heavily concentrated in the Western United States. In contrast, Dollar General receives the majority of visits in the purple DMAs which cover most of the Midwest and South.
This distinct geographic segmentation indicates that rather than competing head-to-head, each chain has built regional strongholds – creating significant white space opportunities for cross-regional expansion. Dollar Tree's renewed focus and accelerating traffic position it well to build up its position in the South and Midwest – Dollar General's traditional markets. Conversely, Dollar General's established operational scale and proven rural market penetration strategy could drive significant growth for the chain in Dollar Tree's Western strongholds.
Dollar Tree’s sharpened focus and accelerating traffic growth signal strong long-term potential, while Dollar General’s scale ensures it remains a formidable player despite cooling momentum. With distinct geographic strongholds, both retailers still have significant white space for expansion – setting the stage for continued growth rather than saturation.
For the most up-to-date superstore visit data, check out Placer.ai's free tools.
Value-oriented retailers Ollie's Bargain Market (OLLI) and Five Below (FIVE) continue their impressive growth trajectory, with Q2 2025 visits surging 18.3% and 14.3% year-over-year, respectively.
Both chains are aggressively expanding their footprints – Ollie's acquired around 40 Big Lots leases and opened 25 of its projected 75 new stores by May 2025, while Five Below plans to add 150 locations this year after opening hundreds in 2024. Critically, the expansions are not coming at the expense of existing stores. Same-store visits grew 9.4% at Ollie's and 5.9% at Five Below, meaning individual locations are actually busier now than last year – despite the larger fleet size.
These positive traffic trends underscore the strong consumer appetite for value-oriented discretionary retail in today's economic environment and highlight the growth potential of the two chains.
Five Below and Ollie's positive visit trends demonstrate that growth doesn't have to be zero-sum. Rather than cannibalizing each other's traffic, both chains are successfully growing in parallel, as their increased store presence and busier locations expand the overall value-oriented discretionary retail market.
This growth can also be seen from the cross-visitation data in the chart below. H1 2025 saw the largest share of Ollie's shoppers visiting Five Below and the largest share of Five Below shoppers visiting Ollie's in recent years. (The cross-visitation from Ollie's to Five Below was likely significantly higher than the reverse due to Five Below's much larger physical footprint.)
This rising cross-visitation between the two chains validates the expanding market opportunity for value-oriented discretionary retail, as consumers increasingly embrace multiple value-oriented shopping destinations to meet their needs.
The strong performance of Five Below and Ollie's in Q2 2025 demonstrates the resilience and growth potential of the discount retail sector during challenging economic times.
Visit Placer.ai/anchor for the latest data-driven retail insights.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
Many retail and dining chains performed well in 2024 despite the ongoing economic uncertainty. But with the consumer headwinds continuing into 2025, which brands can continue pulling ahead of the pack?
This report highlights 10 brands (in no particular order) that exhibit significant potential to grow in 2025 – as well as three chains that have faced some challenges in 2024 but appear poised to make a comeback in the year ahead. Which chains made the cut? Dive into the report to find out.
Through 2024, visits to Sprouts Farmers Market locations increased an average of 7.2% year-over-year (YoY) each month, outpacing the wider grocery segment standard by an average of six percentage points. And not only were visits up – monthly visits per location also grew YoY.
The promising coupling of overall and visits per location growth seems driven by the brands’ powerful understanding of who they are and what they bring to the market. The focus on high quality, fresh products is resonating, and the utilization of small- format locations is empowering the chain to bring locations to the doorstep of their ideal audiences.
This combination of forces positions the brand to better identify and reach key markets efficiently, offering an ideal path to continued growth. The result is a recipe for ongoing grocery success.
CAVA has emerged as a standout success story in the restaurant industry over the past several years. Traditionally, Mediterranean concepts have not commanded the same level of demand as burger, sandwich, Mexican, or Asian fast-casual concepts, which is why the category lacked a true national player until CAVA's rise. However, evolving consumer tastes have created a fertile landscape for Mediterranean cuisine to thrive, driven by factors such as social media influence, expanded food options via third-party delivery, growing demand for healthier choices, the rise of food-focused television programming, and the globalization of restaurant concepts .
CAVA’s success can be attributed to several key factors. Roughly 80% of CAVA locations were in suburban areas before the pandemic, aligning well with consumer migration and work-from-home trends. Additionally, CAVA was an early adopter of digital drive-thru lanes, similar to Chipotle’s "Chipotlanes," and began developing these store formats well before the pandemic. The brand has also utilized innovative tools like motion sensors in its restaurants to optimize throughput and staffing during peak lunchtime hours, enabling it to refine restaurant design and equipment placement as it expanded. CAVA’s higher employee retention rates have also contributed to its ability to maintain speed-of-service levels above category averages.
These strengths allowed CAVA to successfully enter new markets like Chicago in 2024. While many emerging brands have struggled to gain traction in new areas, CAVA’s visit-per-location metrics in recently entered markets have matched its national averages, positioning the brand for continued growth in 2025.
Ashley’s recent strategy shift to differentiate itself through experiential events, such as live music, workshops, and giveaways, is a compelling approach in the challenging consumer discretionary category. Post-pandemic, commercial property owners have successfully used community events to boost visit frequency, dwell time, and trade area size for mall properties. It’s no surprise that retailers like Ashley are adopting similar strategies to engage customers and enhance their in-store experience.
The decision to incorporate live events into its marketing strategy reflects the growing demand for experiential and immersive retail experiences. While home furnishings saw a surge in demand during the pandemic, the category has struggled over the past two years, underperforming other discretionary retail sectors compared to pre-pandemic levels. Recognizing this challenge, Ashley’s rebrand focuses on creating interactive and memorable experiences that allow customers to engage directly with its products and explore various design possibilities. In turn, this has helped to drive visits from trade areas with younger consumers with lower household incomes.
Ashley has leaned into collaborations with interior designers and industry experts to offer informative sessions and workshops during these events. These initiatives not only attract traffic but also provide valuable insights into customers’ preferences, which can be used to refine product offerings, enhance customer service, and shape future marketing efforts. This approach is particularly relevant as millennials and Gen Z drive new household formation. While still early, Ashley’s pivot to live events is showing promising results in attracting visits and increasing customer engagement.
Department stores have had many challenges in navigating changing consumer behavior and finding their place in an evolving retail landscape. Nordstrom, an example of department store success in 2024, has been able to maintain a strong brand relationship with its shoppers and regain its footing with its store fleet. While the chain has certainly benefited from catering to a more affluent, and less price sensitive, consumer base, it still shines in fostering a shopping experience that stands out.
Value might be a driver of retail visitation across the industry, but for Nordstrom, service and experience is paramount. The retailer has downplayed promotional activity in favor of driving loyalty among key visitors. Nordstrom also has captured higher shares of high-value, younger consumer segments, which defies commonly held thoughts about department stores. The chain was a top visited chain during Black Friday in 2024, showcasing that it’s top of mind for shoppers for both gift giving and self-gifting.
What’s next? Nordstrom announced at the end of December that it plans to go private with the help of Mexican retail chain Liverpool. We expect to see even more innovation in store experience, assortments and services with this newfound flexibility and investment. And, we cannot forget about Nordstrom Rack, which allows the retailer to still engage price-conscious shoppers of all income levels, which is certainly still a bright spot as we head into 2025.
Visits are up, and the audience visiting Sam’s Club locations seems to be getting younger which – when taken together – tells us a few critical things. First, Sam’s Club has parlayed its pandemic resurgence into something longer term, leveraging the value and experience it provides to create loyal customers. Second, the power of its offering is attracting a newer audience that had previously been less apt to take advantage of the unique Sam’s Club benefits.
The result is a retailer that is proving particularly adept at understanding the value of a visit. The membership club model incentives loyalty which means that once a visitor takes the plunge, the likelihood of more visits is heightened significantly. And the orientation to value, a longer visit duration, and a wide array of items on sale leads to a larger than normal basket size.
In a retail segment where the value of loyalty and owning ‘share of shopping list’ is at a premium, Sam’s Club is positioned for the type of success that builds a foundation for strength for years to come.
Raising Cane’s exemplifies the power of focus by excelling at a simple menu done exceptionally well. Over the past several years, the chain has been one of the fastest-growing in the QSR segment, driven by a streamlined menu that enhances speed and efficiency, innovative marketing campaigns, and strategic site selection in both new and existing markets. Notably, Raising Cane’s ranked among the top QSR chains for visit-per-location growth last year. Unlike many competitors that leaned on deep discounts or nostalgic product launches to boost traffic in 2024, Raising Cane’s relied on operational excellence to build brand awareness and drive visits. This approach has translated into some of the highest average unit sales in the segment, with restaurants averaging around $6 million in sales last year.
Raising Cane’s operational efficiency has also been a key driver of its rapid expansion, growing from 460 locations at the end of 2019 to more than 830 heading into 2025. This includes over 100 new store openings in 2024 alone, placing it among the top QSR chains for year-over-year visit growth. The chain’s ability to maintain exceptional performance while scaling rapidly highlights its strong foundation and operational strategy.
While Life Time has fitness at its core, it has also expanded to become a lifestyle. Healthy living is its mantra and this extends to both the gym aspect, but also the social health of its members with offerings like yoga, childcare, personalized fitness programs, coworking, and even an option for luxury living just steps away.
With all these choices, it’s no wonder that its members are more loyal than others in its peer group.
To the delight of book lovers everywhere, Barnes & Noble is back in force. With a presence in every single state and approximately 600 stores, location options are growing to browse bestsellers, chat with in-store bibliophiles, or grab a latte. Stores are feeling cozier and more local, with handwritten recommendations across the store. The chain’s extensive selection of gifts and toys mean that one can stop in for more than just books. The membership program is also relaunching, rewarding members for their purchases. Even though some locations have downsized, efficiency is up with average visits per square foot increasing over the last 3 years. Customers are also lingering, with nearly 3 in 10 visitors staying 45 minutes or longer.
With options for a “third place” that’s not home or work dwindling, Barnes & Noble is poised to fill that hole.
From its origins as a corner grocery store in Queens, NY 42 years ago, H Mart now boasts over 80 stores throughout the US. Shoppers are enticed by the aroma of hot roasted sweet potatoes wafting through the store, the opportunities to try new brands like Little Jasmine fruit teas, and the array of prepared foods such as gimbap and japchae. In addition to traditional Korean, Chinese, and Japanese groceries, H Mart’s assortment has expanded to staple items and American brands as well like Chobani yogurt or Doritos.
As the Hallyu wave sweeps across the nation and K-pop stars like Rose top the charts for the eight straight week with the catchy “APT”, so too is the appetite for Asian food. At the second-most visited H Mart in the nation in Carrollton, TX, the ethnic makeup of customers is 39% White, 14% Black, 23% Hispanic or Latino, and 20% Asian – reflecting the truly universal appeal of this supermarket chain.
Beauty retail had a transformative 2024, with a general cooling off in demand for the category. Competition between chains has increased and delivering quality products, expertise and services is critical to maintain visits. Against this backdrop, Bluemercury stands out as a shining star in parent company Macy’s portfolio of brands, with the brand well positioned to take on this next chapter of beauty retail.
Bluemercury’s success lies in its ability to be a retailer, an expert, and a spa service provider to its consumers. Placer data has shown that beauty chains with a service and retail component tend to attract more visitors than those who just specialize in retail offerings, and Bluemercury is no exception. The chain also focuses solely on the prestige market within the beauty industry and caters to higher income households compared to the broader beauty category; both of those factors have contributed to more elastic demand than with other retailers.
Bluemercury’s bet on product expertise and knowledge combined with a smaller format store help to foster a strong connection between the beauty retailer and its consumers. The brand overindexes with visitors “seeking youthful appearance” and has cemented itself as a destination for niche and emerging beauty brands. As the larger Macy’s brand grapples with its transformation, Bluemercury’s relevance and deep connection to its consumer base can serve as an inspiration, especially as the beauty industry faces mounting uncertainty.
Competitors like Dutch Bros and 7Brew are on the rise, critical office visitation patterns remain far behind pre-pandemic levels, and the chain did not end the year in the most amazing way in terms of visit performance. But there is still so much to love about Starbucks – and the addition of new CEO Brian Niccol positions the coffee giant to rebound powerfully.
The focused attention on leaning into its legendary ‘third place’ concept is in excellent alignment with the shift to the suburbs and hybrid work and with audiences that continue to show they value experience over convenience. But the convenience-oriented customer will likely also benefit from the brand’s recent initiatives, including pushes to improve staffing, mobile ordering alignment and menu simplification. In addition, the brand is still the gold standard when it comes to owning the calendar, as seen with their annual visit surges for the release of the Pumpkin Spice Latte or Red Cup Day and their ability to capitalize on wider retail holidays like Black Friday and Super Saturday.
The combination of the tremendous reach, brand equity, remaining opportunities in growing markets and the combined ability to address both convenience and experience oriented customers speaks to a unique capacity to regain lost ground and drive a significant resurgence against the expectations of many.
Retail has had its challenges this year, with many consumers opting for off-price to snag deals – but the strength of the Adidas brand should not be underestimated. Gazelles and Sambas are still highly coveted, and a partnership with Messi x Bad Bunny racked up over a million likes. Consumers are favoring classic silhouettes across both shoes and clothing, and nothing says classic like those three stripes.
Gap, and its family of brands including Old Navy and Banana Republic, are synonymous with American apparel retail. The namesake brand has always been at the center of comfort, value and style, but over time lost its way with consumers. However, over the past year and a half, the reinvigoration of the Gap family of brands has started to take shape under the direction of CEO Richard Dickson.
New designs, collaborations, splashy marketing campaigns and store layouts have taken shape across the portfolio. While we haven’t seen a lot of change in visitation to stores over the past year, trends are certainly moving in the right direction and outpacing many other brands in the apparel space. Gap has also reinserted itself into the fabric of American fashion this past year with designs for the Met Gala.
The benefit of Gap Inc.’s portfolio is that each brand has a distinct and unique audience of consumers that it draws from. This allows each brand to focus on meeting the needs of its visitors directly instead of trying to be all things for a broader group of consumers. Old Navy in particular has a strong opportunity with consumers as value continues to be a key motivator.
Gap has done all of the right things to not only catch up to consumers’ expectations but to rise beyond them. Even as legacy store-based retail brands have seen more disruption over the past few years, Gap is ready to step back into the spotlight.
The diversity of brands featured in this report highlight the variety of categories and strategic initiatives that can drive retail and dining success in 2025.
Sprouts’ focus on quality products and small-format stores, CAVA’s rise as a suburban dining powerhouse, and Nordstrom’s commitment to customer experience all highlight how understanding and responding to consumer needs can drive success. Brands like Ashley Furniture, Sam’s Club, H Mart, and Life Time have shown how offering a unique value proposition within a crowded segment, leveraging loyalty, and creating memorable experiences can fuel growth. And Raising Cane’s demonstrates the power of simplicity and operational efficiency in building momentum.
At the same time, niche players like Bluemercury are excelling by catering to specific audiences with authenticity and expertise. And while Starbucks, Adidas, and Gap Inc. face challenges, the three companies’ brand equity and revitalization efforts suggest potential for a significant comeback.
