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About the Placer.ai Mall Index: The Placer.ai Mall Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
Mall visits largely rebounded in March following their February drop. Traffic to indoor malls grew 1.8% year-over-year while open-air shopping centers and outlet malls saw their YoY visit gaps narrow to 1.1% and 0.7%, respectively. The rebound may be driven by the slight increase in consumer confidence among younger consumers (under 35 years old) and consumers from households earning over $125K a year – since affluent households are overrepresented in the trade areas of all three mall formats.
Indoor malls’ March YoY visit growth is the latest manifestation of the format’s strength. Between Q2 2023 and Q1 2024, open-air shopping centers led the shopping center space as this format consistently outperformed the other two mall types on a YoY visit basis. But over the past year, indoor malls have led the pack, with YoY visit trends to indoor malls consistently stronger than visitation metrics for the other two formats.
Some of the strength of indoor malls could be attributed to a sort of “survival of the fittest.” Many indoor malls shuttered in recent years, so the malls that remain in operation – such as the top-tier malls in the Placer.ai Indoor Mall Index – may be receiving some of the traffic that may have previously gone to less successful malls. Indoor malls are likely also benefiting from a renewed demand for the indoor mall experience – which could explain the string of recent investments in class B malls – from Walmart’s purchase of the Monroeville mall to Simon’s redevelopment of the Smith Haven Mall.
March 2025 marked the five-year anniversary of the retail lockdowns. And although this past month marked an improvement in visitation trends on a YoY basis, zooming out in time reveals that the pandemic is still having a lingering impact on both the quantity and quality of mall visits across formats.
All three mall types received fewer, shorter visits in Q1 2025 compared to Q1 2019, with outlet malls seeing the largest drop in both visit numbers and visit duration. Open-air shopping centers experienced the strongest recovery in terms of visit numbers – Q1 2025 traffic was just 2.0% lower than in Q1 2019 – while visit duration fell 4.4%. Indoor malls saw the strongest rebound in visit duration, with Q1 2025 visits only 2.9% shorter than pre-pandemic – but visit numbers were down 7.4%. So despite the resilience of open-air shopping centers and the recent visit gains of indoor malls, the shopping center industry still has a ways to go before visitation patterns return to pre-COVID levels across the board.
As the industry looks beyond the five-year mark, the future of malls will likely depend on adaptability. Operators who can balance digital integration, experiential offerings, and responding to shifting consumer preferences will be best positioned to thrive in a post-COVID retail environment.
While the positive March visit data offers a degree of optimism for the mall industry, it's crucial to acknowledge that the sector is still navigating the long-term effects of the pandemic, characterized by fewer and shorter visits compared to pre-2020. At the same time, the recent success of indoor malls suggests a potential shift in consumer preferences or a concentration of traffic in stronger locations, highlighting the ongoing evolution of the retail landscape. Moving forward, the resilience and future success of malls will likely hinge on their ability to adapt to changing consumer behaviors and integrate innovative strategies that enhance the overall shopping experience.
Consumers are as interested as ever in heath-conscious eating, and many are turning to protein-packed diets to meet their fitness and wellness goals. We took a closer look at two retailers making a name for themselves in the high-protein, health-centric food space – Wild Fork Foods and Clean Eatz.
Wild Fork Foods is a paradise for meat and seafood lovers. The chain, which boasts nearly 60 locations nationwide, is at once a grocer, specialty products purveyor, and prepared foods destination. While much of Wild Fork’s product selection is frozen-meat-centric, the chain also offers a robust array of prepared foods.
And consumers seem to be resonating with the brands’ offerings – foot traffic to Wild Fork Foods consistently outpaced overall grocery visits, with YoY visits 33.8% higher in February 2025 than in February 2024, while overall grocery visits dropped by 1.7%. While some of this visit growth can be attributed to an increase in locations, Wild Fork’s strong performance bodes well for the brand.
Clean Eatz takes a different approach with its product offerings. While the chain boasts an on-site cafe, its real strength lies in its prepared meals and meal kits, which can be ordered individually or as part of full meal plans for the week. Each plan includes detailed nutrition information, making the chain an ideal option for those looking to take their diet to the next level.
This health-centric approach seems to be resonating with visitors, with Clean Eatz foot traffic outperforming the fast-casual restaurant segment in all months analyzed. And like Wild Fork, Clean Eatz has expanded over the past year, opening 14 locations between Q3 2023 and Q3 2024.
While Wild Fork and Clean Eatz share similarities in foot traffic trends and expansion efforts, a closer look at visitor demographics reveals key differences that highlight their respective strengths.
Compared to Wild Fork, Clean Eatz receives more of its traffic during the weekday – 77.3% of Clean Eatz’ visits take place on Monday through Friday, in contrast to Wild Fork’s 62.6%. Similarly, a higher share of Clean Eatz visitors visit the chain on their way to or from work – 14.9% and 10.0%, respectively – compared to Wild Fork’s 7.8% and 4.8%.
This suggests that Clean Eatz has become a convenient meal option for busy weekdays, while Wild Fork primarily attracts shoppers making planned stock-up trips.
Examining demographic data reveals additional distinctions between Wild Fork and Clean Eatz’ customers beyond their shopping preferences. While both chains draw visitors from trade areas with relatively high median household incomes (HHI), Wild Fork’s captured market skews wealthier, with a median HHI of $106.3K, compared to $83.9K for Clean Eatz.
Wild Fork’s trade area also includes significantly more "Near-Urban Diverse Families" – middle-class households living in or near cities – while Clean Eatz thrived with suburban audiences, capturing a higher share of the "Blue Collar Suburbs" Spatial.ai: PersonaLive segment.
These differences highlight that there is plenty of room within the prepared foods segment for a wide range of concepts. By aligning their offerings with customer preferences – perhaps by expanding into suburban markets or focusing on premium selections – retailers can carve out their own space and thrive.
Wild Fork and Clean Eatz are making names for themselves in the prepared food and gourmet grocery spaces. By tailoring their offerings to different consumer preferences, they’ve proven that multiple concepts can thrive within the high-protein food segment.
Will the space continue to evolve? Visit Placer.ai to find out.
Eatertainment concepts have grown in popularity as consumers continue to prioritize experiences. We dove into the latest location intelligence for one of the leaders in the space – Dave & Buster’s – to explore the consumer behavior and demographics behind its foot traffic growth.
Throughout the first three quarters of 2024, visits to Dave & Buster’s increased year-over-year (YoY), likely due to an emphasis on remodels aimed at improving the entertainment and dining experience, as well as the brand’s continued expansion. And though the chain experienced a moderate visit gap in Q4 2024, it finished out the year with an overall 3.0% YoY increase in visits. Visits to the chain in 2024 were also up 4.7% when compared to 2019 (pre-pandemic) – an impressive showing given the headwinds that have plagued the wider full-service restaurant space in recent years.
Although visits to Dave & Buster’s have lagged YoY most weeks in 2025 so far, this may have more to do with severe weather experienced in large parts of the country than with a sustained decrease in demand for the chain. Indeed, during the week of March 17th, 2025, visits increased YoY, highlighting the popularity of March Madness and Dave & Buster’s spring break promotions – and perhaps signaling a positive start to the chain’s busy spring season.
In 2024, Friday through Sunday accounted for a large share of Dave & Buster’s visits (62.7%), but compared to 2023, the days with the greatest increases in foot traffic were Monday (8.2%), Tuesday (8.0%), Thursday (6.8%), and Wednesday (5.3%). Meanwhile, Friday and Saturday traffic increased by only 1.8% and 1.0% respectively, and Sunday visits were flat YoY. So although the chain received a majority of its visits on weekends (Friday-Sunday), most of its YoY visit growth came from weekday visits.
This validates Dave & Buster’s promotional strategy of incentivizing weekday visits when locations can leverage available capacity.
Dave & Buster’s focus on weekday promotions has likely resonated particularly well with its core audience – consumers with median household incomes (HHIs) slightly below the nationwide baseline. For many middle-income Americans, the chance to indulge without overspending is crucial in a time of rising prices and economic uncertainty, and Dave & Buster’s has effectively met their needs with its discounted midweek food, drinks, and gameplay options.
But in addition to young singles and cost-conscious families (such as the “Family Union” segment, encompassing middle-income, middle-aged families in blue-collar occupations), the brand also appeals to several more affluent consumer segments. In 2024, Dave & Buster’s captured market featured higher-than-average shares of both the “Suburban Style” and “Flourishing Families” segments, which include different groups of affluent, middle-aged couples and families. This broad appeal across a diverse range of consumer groups positions the brand on solid footing as it continues to navigate a challenging economic environment.
Dave & Buster's has seen increased customer traffic, likely due to strategic renovations and an expanded footprint. While weekend visits remain dominant, weekday growth indicates successful promotional efforts that resonate with diverse consumer groups.
For more data-driven consumer insights, visit Placer.ai.
Forget water, soda, or tea – coffee reigns supreme in the United States. A recent study reveals that coffee surpasses even water as the nation's most consumed beverage. This continued demand is fueling a robust coffee shop sector that continues to thrive despite economic headwinds.
We took a closer look at industry-wide trends to understand how the segment is performing.
The coffee segment has seen consistent visit growth over the past few years, demonstrating remarkable resilience – a trend fueled by steady consumer demand. Analyzing the baseline change in quarterly visits from Q1 2019 underscores this growth – and also reveals distinct seasonal patterns.
Visits to coffee shops plummeted during the pandemic, as consumers hunkered down at home and many independent coffee shops went out of business – but swiftly rebounded as consumers sought affordable luxuries and a sense of normalcy. Between 2021 and early 2024, coffee foot traffic continued to climb, as chains from Starbucks to Dutch Bros expanded their footprints. The visit growth followed a fairly predictable seasonal rhythm, slowing in the first quarter of the year and peaking in Q4. But though visits in Q4 2024 were slightly higher YoY, they remained relatively flat compared to Q2 and Q3 2024, possibly signaling that the industry may be reaching a plateau.
Looking at the data by region reveals that coffee shop visit growth has been widespread throughout the country, with most CBSAs experiencing growth relative to 2023.
Some areas – like parts of the Midwest and South – experienced especially pronounced growth, suggesting heightened interest in coffee chains in these regions. Coffee visit growth in the South in particular may be partially a reflection of greater market penetration following chain expansions and inflows of domestic migration over the past several years. And while some areas of the country saw YoY declines, most CBSAs saw continued growth, highlighting the consistent appeal of coffee chains across a wide range of markets.
There are hundreds of coffee shops nationwide catering to every kind of coffee drinker – from chains with 2-3 locations specializing in artisanal blends to major players like Starbucks and Dunkin'. And diving into the visit split between small, mid-sized, and large coffee chains shows that mid-sized coffee chains – many of which are drive-thru focused – are gradually claiming a greater share of the market.
Between 2019 and 2024, the share of visitors to mid-sized coffee chains grew from 10.8% to 17.6%. Some of this growth can be attributed to Dutch Bros’ ascendance – but other fast-growing coffee chains like BIGGBY Coffee are contributing to this growth.
Smaller coffee chains also saw their visit share increase, albeit more modestly, from 3.2% in 2019 to 4.4% in 2024. This trend suggests that, while Starbucks and Dunkin' continue to dominate, there remains plenty of room – and interest – for smaller, independent chains to thrive.
Indeed, diving into visitor behavior at small, mid-sized, and large chains highlights the distinct niches these segments effectively fill. Between 2023 and 2024, short visits (<10 minutes) increased more than longer visits at mid-sized and large chains, while large chains actually saw a drop in longer visits, likely a result of increased emphasis on drive-thru and mobile ordering.
Meanwhile small chains saw a greater YoY increase in long visits (+13.4%) than in short ones (+9.1%), suggesting that smaller coffee shops are increasingly filling the niche of a relaxed, destination-oriented experience.
These shifts highlight the different needs that coffee shops can fill within a community, with some offering speed and convenience, while others can meet the desire for a relaxed and personalized coffee experience.
The success of the overall coffee segment highlights the continued consumer demand for affordable luxuries even as economic uncertainty persists, and the benefits of a diverse market that accommodates different visitor needs.
Will the coffee segment continue to thrive into 2025? Visit Placer.ai for the latest data-driven dining insights.
College students make up a small portion of the U.S. population, but they wield an outsize influence in the consumer market. Despite being notoriously budget-conscious, collegians value enjoyment and willingly splurge on experiences. And as tomorrow’s affluent consumers, today’s college students can deliver big future rewards for brands that successfully build lasting relationships with the segment.
So with spring break upon us, we dove into the data to see how today’s college crowd allocates its dining dollars. Where do they like to eat out? And how can brands best cater to their preferences?
Tight budgets notwithstanding, students are always on the hunt for delicious treats that don’t break the bank. And while overindulgence in beer and pizza traditionally led to the dreaded “freshman fifteen”, location analytics show that today’s college students are a bit more discerning. They balance cost with a desire for elevated experiences – while also prioritizing healthier options.
Against this backdrop, it may come as no surprise that fast-casual chains hit the college sweet spot between indulgence and affordability. In 2024, the share of STI:Landscape’s “Collegian” segment in the captured market trade areas of fast-casual chains nationwide stood at 54% above the nationwide baseline – meaning that this demographic’s representation among fast-casual’s visitor base was 54% above average. Specialty drinks – think healthful smoothies, boba teas, and juices – also stood out as particularly popular among the college crowd. Meanwhile, the share of college students in the captured markets of full-service restaurants (FSR), traditional coffee spots, and quick-service chains (QSR) was significantly lower – though still on par with, or slightly above, the nationwide baseline.
Within the specialty drink and fast-casual segments, certain chains attract a particularly strong college following, including Noodles & Company – which likely draws students with its unique twist on comfort foods like mac and cheese. Playa Bowls and Kung Fu Tea are also especially popular among undergrads on the hunt for wholesome, convenient pick-me-ups.
Even within categories that typically see fewer college patrons, such as FSR and QSR, select brands maintain a strong hold on this market. Wine club Postino and KPOT Korean BBQ & Hotpot – both of which offer elevated, unique experiences that deliver plenty of bang for the buck – are popular among collegians. Several mass-market FSR and QSR chains, including Waffle House, Texas Roadhouse, The Cheesecake Factory, Chili’s Grill & Bar, Raising Cane’s, Culver’s, Papa John’s Pizza, and Taco Bell also draw significantly higher-than-average college crowds. And within the coffee space, chains like Dutch Bros, and Scooter’s Coffee that offer specialty beverages like smoothies and energy drinks pull in above-average shares of college crowds.
How do college students interact with the dining brands they love? Zooming in on college town venues that cater specifically to the student crowd can shed light on the unique eating-out behaviors of this demographic.
Nationwide, the share of college students in coffee shops’ captured markets is just over the segment’s overall share in the population (+6%). But Starbucks locations near college campuses are positively teeming with students. A remarkable 81.9% of the captured market of the Starbucks near Indiana University, for example (on S. Indiana Ave in Bloomington, IN), belonged to STI:Landscape’s “Collegian” segment in 2024 – 5386% above the national average. Similar patterns were observed at locations near Texas A&M University and Penn State, where the segment made up 70.3% and 61.3%, respectively, of the locations’ visitor bases.
And these students tended to linger far longer than visitors to other Starbucks locations, either to study or hang out with friends – between 28.0 and 34.0 minutes on average, compared to 14.1 minutes for the chain as a whole.
Students also crave quick bites to power them through late-night study marathons and parties. Although most Taco Bells are busiest in the afternoons and early evenings, the one on S. Providence Rd. in Columbia, MO (near Mizzou) – with 68.5% of its market composed of “Collegians” – saw nearly half of visits take place after 8:00 PM last year. The same pattern held true at Taco Bell sites near the University of Florida in Gainesville and Texas A&M in College Station.
Collegian consumer activity typically peaks in August, when back-to-school shopping surges. And this holds true for college town restaurants as well. In 2024, visits to Chili’s locations serving college students – such as the Texas Ave S. location in College Station, TX, where the “Collegian” segment comprises 57.8% of its market – saw a notable visit spike in August. But in December, Chili's busiest month nationwide, things slowed down considerably at the analyzed campus-adjacent locations, as students headed back home for the holidays.
From hearty fast-casual fare to specialty drinks, late-night burritos, and lengthy coffee shop study sessions, college students blend cost-consciousness with a desire for quality and experience. And their loyalty to brands that strike this balance – while catering to their unique preferences and behaviors – can be massive, especially once they leave campus and their spending power grows.
Visit Placer.ai for more data-driven consumer insights.
Why has Old Navy introduced occasionwear? Examining the product selection available at the six brick-and-mortar apparel chains most frequently visited by Old Navy visitors (T.J. Maxx, Kohl’s, Marshalls, Ross Dress for Less, DICK’s Sporting Goods, and Macy’s) can shed light on the apparel needs of Old Navy’s consumer base.
Old Navy shoppers seem to like activewear – all six of Old Navy’s biggest brick-and-mortar competitors in the apparel space carry a large selection of sportswear and athleisure. In fact, the apparel selection at DICK’s Sporting Goods – the fifth most frequently visited chain among Old Navy visitors – is limited to only athletic wear. Old Navy already holds a strong competitive position in this category with its popular activewear collection.
But some Old Navy shoppers may be visiting brick-and-mortar apparel chains in search of the perfect evening dress – five of the top six retailers competing with Old Navy for apparel visits carry evening wear. So expanding its product line to include prom dresses and similar items may help Old Navy recapture some of the traffic lost to competitors from customers in search of occasionwear.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
