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When consumers get cautious, off-price gets busy. And as shoppers continued trading down in Q1 2026 amid rising gas prices and tariff-driven uncertainty, Ross Dress for Less stood out as a top performer, capturing demand from consumers seeking the deepest discounts.
Off-price’s momentum is most visible in its widening lead over department stores. The category captured 65.7% of combined visit share in Q1 2026, up from 62.2% in Q1 2025 and just 56.2% in Q1 2022. These steady, multi-year gains underscore a structural shift in where consumers are choosing to shop – one that continues to accelerate as value becomes a central decision driver.
While part of off-price’s growth stems from ongoing fleet expansions – even as department stores shrink their footprints – the data also points to steady, and in some cases rising, same-store performance.
Ross Dress for Less, for example, has seen double-digit same-store visit gains in recent months, consistent with its most recent earnings report of a 9% year-over-year (YoY) increase in comparable sales, primarily driven by traffic. Its no-frills, ultra-low pricing often undercuts the rest of the off-price segment – making it particularly attractive in today’s increasingly needs-based shopping environment. And with no e-commerce channel to divert demand, every transaction runs through the chain’s physical stores.
At Marshalls and TJ Maxx, the core strategy remains what it has always been: opportunistic buying at scale paired with a slightly more elevated treasure-hunt experience that keeps customers coming back. And in Q1, the banners delivered low single-digit overall visit growth, with modest gains in visits per location.
Performance, however, was uneven across the quarter. After a February lift – helped in part by easier comparisons – March same-store traffic turned slightly negative, reflecting both a calendar shift (one fewer Saturday) and broader consumer caution. That softness largely continued into April, though TJ Maxx saw a modest 0.4% YoY uptick. Marmaxx's higher price points and more brand-forward assortment likely make it more sensitive to discretionary pullbacks than Ross – while its e-commerce presence could also be absorbing demand as higher gas prices shift some shopping online.
Even so, Marmaxx remains in a position of structural strength. Its network of more than 1,400 buyers sourcing from over 21,000 vendors worldwide provides unmatched flexibility – particularly as tariff-related disruptions push excess inventory into the market. And as consumer sentiment rebounds, traffic growth is likely to follow.
Burlington, meanwhile, posted an 7.7% overall increase in visits in Q1, largely driven by its rapidly expanding store base, even as per-location traffic declined 2.1% YoY.
The company’s elevation strategy – focused on improving assortment quality with more recognizable brands and higher quality products – has delivered solid results in recent quarters. But with consumers pulling back on discretionary spending, the elevated assortment may be temporarily finding a smaller audience – a dynamic likely amplified by Burlington’s more value-oriented customer base compared to peers.
Still, Burlington’s positioning leaves it well placed to regain momentum when conditions stabilize. And given the current environment, strong overall traffic growth coupled with modest same-store declines represents a relatively resilient performance.
When economic pressure builds, off-price tends to win. And though Ross may be leading the pack today, Marmaxx and Burlington are both well positioned to regain strong traffic momentum as conditions evolve. With consumer confidence still strained and excess inventory likely to remain plentiful, the structural tailwinds supporting off-price remain firmly in place.
For more data-driven retail insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Overall visits to U.S. grocery stores rose 1.7% year over year (YoY) in Q1 2026, extending a streak of growth that now spans four consecutive quarters. At the category level, most of this growth was driven by expansion, as the average number of visits per location remained essentially flat YoY.
Still, a deeper look at the data reveals meaningful variation across segments and regions, shedding light on the dynamics shaping grocery traffic in 2026.
Grocery visit growth has been positive in every quarter over the past year, peaking at 3.3% YoY in Q4 before moderating to 1.7% in Q1 2026. Per-location visits, however, lagged overall growth throughout the analyzed period, increasing just 0.2% YoY in Q1 2026.
The takeaway? New store openings, rather than stronger performance from existing locations, are accounting for most of the category's recent visit gains.
That said, the combination of ongoing expansion and steady performance at existing locations points to resilient underlying demand. Even as mass merchandisers, wholesale clubs, and e-commerce players compete for share, dedicated grocery stores remain a fundamentally durable format.
The relatively flat nationwide per-location performance also masks some regional variation. Several statewide markets – including Montana, Colorado, Maine, Kansas, Texas, New Mexico, Rhode Island, and Indiana – saw per-location visit growth exceeding 2.0% YoY in Q1 2026.
This divergence suggests that local dynamics, ranging from population growth and suburban expansion to competitive intensity and store rollout strategies, are playing a role in shaping performance. In other words, while national trends appear stable, grocery remains a highly localized business where market-specific factors can drive outperformance.
A closer look at different grocery segments reveals further variation.
Fresh-format grocers like Trader Joe's and Sprouts led in overall visit growth, highlighting a rapidly expanding segment that is capturing a growing share of traffic while also maintaining solid YoY visit performance at existing stores. Value grocers also saw expansion-driven gains, though per-location traffic was softer at -2.8% YoY. And though traditional grocery chains have not been on an expansion trajectory, they slightly outperformed fresh-format players on a per-location basis, with visits up 1.5% YoY. For a segment that has lagged peers for several quarters, this represents notable improvement.
What's behind traditional groceries’ emerging store-level strength?
One explanation may be traditional grocers' success in capturing the short trip – the fastest-growing type of grocery visit. Whether driven by curbside pickup or quick fill-in runs for a few missing items or an inexpensive prepared lunch, these visits are becoming increasingly common. And a look at relative category-wide visit share shows that traditional grocers are the only grocery segment over-indexing on sub-10 minute visits, capturing a greater share of short visits than of overall grocery traffic in Q1 2026.
This suggests that habit, proximity, and assortment breadth may matter more than price positioning when a shopper just needs a few items fast. Traditional grocery shoppers may also be more likely than value-oriented shoppers to use curbside pickup – a service that may come with markups or additional fees – while fresh and specialty shoppers may be more inclined to browse in-store.
The Q1 2026 grocery landscape is defined by steady but uneven growth. New store expansion is fueling topline gains, while performance varies across regions and formats. At the same time, the rise of short, convenience-driven trips is subtly reshaping the competitive landscape – favoring retailers that can deliver speed, accessibility, and consistency over those competing primarily on price or experiential differentiation.
So is traditional grocery making a comeback? Not in the sense of reclaiming overall growth leadership. But in some of the areas that increasingly matter, traditional grocers are carving out a durable and defensible role.
Will traditional grocery retailers continue to thrive as the year wears on? Follow Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Warehouse clubs continue to benefit from their strong value proposition, sustaining meaningful visit growth even amid macro uncertainty. And elevated fuel prices are adding another tailwind, driving increased traffic to wholesale club gas stations. Leveraging location intelligence, we examined recent performance for Costco, Sam’s Club, and BJ’s Wholesale Club.
Recent visit data for BJ’s, Costco, and Sam’s Club reveals how the warehouse club model continues to resonate with consumers. All three chains sustained year-over-year (YoY) visit growth over the past six months, and while growth moderated briefly in March 2026, a rebound in April suggests the slowdown was more calendar-driven than demand-driven. March 2026 included one fewer Saturday than the prior year – a small shift that can have a significant impact on time-rich retail formats.
Real estate strategy also emerged as a key factor shaping traffic trends across the three wholesalers. Costco and BJ’s both saw gains in overall visits alongside same-store growth, indicating that performance was supported by a combination of new unit expansion and growing demand at existing locations. Costco added 15 domestic warehouses in fiscal 2025 and appears on track for a similar pace in fiscal 2026, while BJ's opened seven clubs in fiscal 2025 and and is signaling a more aggressive expansion over the next two years, including its recent entry into the Dallas-Fort Worth market.
Sam's Club, by contrast, added just one new location in its fiscal 2026 (ended January 2026) while completing 14 remodels – pointing to a strategy centered on optimizing its existing footprint. This emphasis is reflected in the close alignment between overall and same-store visits, suggesting that growth is being driven primarily by improvements within the current store base. Still, Sam’s Club’s pipeline includes at least one upcoming opening, which could indicate a gradual shift toward expansion – potentially blending its optimization strategy with the unit growth that has supported momentum for its peers.
Beyond the traffic inside wholesale clubs, an equally notable story is unfolding at their gas stations. As the chart below shows, visits to BJ’s Gas, Costco Gas, and Sam’s Club Fuel accelerated in early March 2026, aligning with a sharp rise in fuel prices amid the Iran War. Perhaps expectedly, this demonstrates that competitively priced fuel is a meaningful traffic driver during periods of elevated gas prices – reinforcing the value proposition of warehouse club memberships. If fuel prices remain high, members may be more inclined to consolidate shopping trips around fuel fill-ups, potentially boosting both gas station traffic and in-club spending.
Diving deeper into March and April visitor patterns offer further perspective into how fuel prices are influencing wholesale club member behavior. Across all three wholesale gas chains, the share of visitors who visited at least twice rose in both March and April 2026 compared to 2025.
Rising visit frequency suggests that increased traffic is not being driven by one-time responses to pricing pressure. Instead, higher fuel prices appear to be prompting members to consistently shift a greater share of their fuel spend into the wholesale ecosystem.
And more frequent fill-ups increase the likelihood that gas trips are paired with in-club shopping, suggesting that habits formed in response to pricing dynamics at the pump may ultimately drive increases in visit frequency and in-store spend.
In the wholesale club space, core value perception is sustaining steady visit growth, while elevated fuel prices are amplifying that advantage by driving incremental traffic and frequent visits to gas stations.
In this context, wholesale fuel is transforming club-member behavior and has the potential to drive deeper, long-term engagement with the retailers as a whole.
Will these trends continue in the months ahead? Check back in with The Anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Brick-and-mortar retail foot traffic continues to demonstrate notable resilience despite rising gas prices and broader macroeconomic uncertainty, with April 2026 marking the seventh consecutive month of year-over-year (YoY) gains. March's relative softness now looks like the product of calendar shifts rather than the start of a structural decline – retail visits essentially held last year's levels despite one fewer Saturday and store closures for Easter. And April's subsequent rebound reinforces that underlying consumer demand remains intact, with shoppers continuing to show up to physical stores even as they contend with elevated prices at the pump and an uncertain economic backdrop.
But the real star of April's consumer data was Placer's Ecommerce Distribution Index, which registered a massive 20.5% YoY increase in foot traffic, following an already strong 16.3% gain in March – likely driven in part by elevated gas prices nudging some consumers online.
The traffic data indicates that both physical and digital retail grew simultaneously despite historically weak consumer sentiment – suggesting that consumers are saying one thing and doing another, and that underlying demand may be more durable than the headlines suggest.
Meanwhile, manufacturing foot traffic came under renewed pressure in April 2026 following two months of tentative stabilization. This softness in physical activity persists despite a wave of headline-grabbing investment announcements: private-sector U.S. manufacturing commitments have surpassed $1.6 trillion and Q1 2026 industrial net absorption rose 52% YoY, the strongest start to a year since 2023. The disconnect reflects a fundamental shift underway – leasing demand is increasingly concentrated in automation-ready, high-clearance facilities, meaning more square footage is being absorbed with fewer workers walking through the door.
For more retail and CRE insights, visit placer.ai/anchor
Fast casual extended its winning streak into April 2026, while shifting visit durations across all restaurant formats point to deeper changes in how consumers are choosing to dine.
April 2026 marked another month of year-over-year (YoY) visit growth for fast casual, with traffic rising 1.9% compared to April 2025. The consistency of that trend – visible in the chart below – speaks to the ongoing strength of the segment’s value perception as consumer sentiment declines and energy costs spike – putting pressure on household budgets. Consumers continue to weigh quality and experience against price, and fast casual – sitting between the affordability of QSR and the elevated cost of full-service – keeps clearing that bar. This could also explain the slight decline in QSR visits – for the second consecutive month – which may be reflecting rising prices that are narrowing the gap with fast casual and prompting some consumers to trade up.
Full service restaurants, meanwhile, saw their visit gap improve following March's 4.8% YoY decline – which may indicate that March's dramatic decrease may have been due to calendar shifts rather than to a sharp drop in demand. (March 2025 had five Saturdays compared to March 2026's four, which likely hurt full-service's total monthly traffic last month.) The return to modest dips suggests that, while underlying demand is facing broader macro headwinds, the pressure is less severe than last month’s outsized drop implied.
Beyond visit counts, April 2026 brought a slight shift in visit duration. Mid-length visits (10 to 30 minutes) grew their share YoY across all three segments, while the share of very short visits (under 10 minutes) declined for QSR and fast-casual and the share of longer visits (30+ minutes) fell for all three categories.
For QSR, the 10 to 30 minute visit bucket grew from 30.2% of visits in April 2025 to 31.2% in April 2026 – a meaningful shift for a segment where speed is a core value. This could reflect consumers skipping the drive-thru, and opting to park and dine-in instead, as fuel costs make idling a less economical proposition.
Fast casual visits revealed a similar pattern, as mid-length visits in the segment edged up from 34.2% in April 2025 to 35.4% in April 2026. Given that fast casual is already designed for a more relaxed dining pace than QSR, the uptick in mid-length visits might reflect a combination of factors – consumers leaning into the sit-down experience, and slightly longer wait times as the segment's sustained popularity pressures throughput.
Meanwhile, full-service visits saw a decline in the share of longer visits (30+ minutes) while the share of both short and mid-length visits increased – though longer visits still lead in overall share. Lighter checks, smaller parties, or a more purposeful approach to dining occasions could all be contributing factors.
Fast casual's sustained outperformance and the industry-wide shift toward mid-length visits both point in the same direction: consumers are engaging more selectively with dining, and the segments and brands that offer a compelling experience are pulling ahead.
For more dining insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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In April 2026, Home Depot's five-day return-to-office mandate took effect for corporate employees – the latest addition to a growing list of major employers requiring more in-person presence. What does the latest data reveal about the pace of recovery on the ground?
Nationwide office visits landed 29.1% below April 2019 levels in April 2026 – a slight improvement compared to April 2025. While this marks continued progress, the pace of recovery was more measured than in March, which saw a 4.2 percentage point gain when controlling for the number of working days. (April 2025 and April 2026 had the same number of working days, offering a clean basis for comparison).
Alongside the growing wave of mandates, a survey from MyPerfectResume early this year found that just 7% of employees would quit outright over a mandatory RTO policy in 2026 – down from 51% in January 2025. The shift reflects a labor market that has continued to soften, leaving workers with less leverage to push back on policies they might have resisted just a year ago.
On the other side of the ledger, rising gas prices introduced a meaningful counterweight in April, with the national average surpassing $4.00 per gallon for the first time since 2022. For daily commuters already reassessing the cost of in-office work, a jump of more than $1.00 per gallon in a single month is a significant headwind – and likely one factor behind the slower pace of gains.
Looking across eleven major office markets, nearly all posted modest YoY visit growth, led again by West Coast hubs Los Angeles and San Francisco. Once viewed as a persistent laggard, San Francisco’s AI-powered recovery has helped it avoid the bottom spot for several months running. And as the city’s narrative continues shifting from “doom loop” to “boom loop,” it is likely to keep gaining ground in the months ahead.
Denver, on the other hand, finished last in April across both measures – down 45.3% versus April 2019 and 1.1% from a year ago. With one of the most remote-friendly labor markets in the country and downtown office vacancy still hovering around 38%, the city is increasingly leaning on alternative strategies such as office-to-residential conversions to revive its urban core. Still, prime and Class A buildings remain a bright spot, as employers look to draw workers back with higher-quality spaces and perks rather than mandates alone – and as these efforts gain traction, Denver could begin to narrow the gap.
April’s data reinforces a familiar theme: The return to office remains non-linear, marked by steady but uneven progress. Mandates continue to accumulate and employer leverage has strengthened compared to last year, helping push attendance higher. But rising gas prices are adding friction – and the gap between the nation’s strongest and weakest office markets remains wide.
For more data-driven RTO reports follow Placer.ai/anchor.
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
1. Appetite for offline retail & dining is stronger than ever. Both retail and dining visits were higher in H1 2025 than they were pre-pandemic.
2. Consumers are willing to go the extra mile for the perfect product or brand. The era of one-stop-shops may be waning, as many consumers now prefer to visit multiple chains or stores to score the perfect product match for every item on their shopping list.
3. Value – and value perception – gives chains a clear advantage. Value-oriented retail and dining segments have seen their visits skyrocket since the pandemic.
4. Consumer behavior has bifurcated toward budget and premium options. This trend is driving strength at the ends of the spectrum while putting pressure on many middle-market players.
5. The out-of-home entertainment landscape has been fundamentally altered. Eatertainment and museums have stabilized at a different set point than pre-COVID, while movie theater traffic trends are now characterized by box-office-driven volatility.
6. Hybrid work permanently reshaped office utilization. Visits to office buildings nationwide are still 33.3% below 2019 levels, despite RTO efforts.
The first half of 2025 marked five years since the onset of the pandemic – an event that continues to impact retail, dining, entertainment, and office visitation trends today.
This report analyzes visitation patterns in the first half of 2025 compared to H1 2019 and H1 2024 to identify some of the lasting shifts in consumer behavior over the past five years. What is driving consumers to stores and dining venues? Which categories are stabilizing at a higher visit point? Where have the traffic declines stalled? And which segments are still in flux? Read the report to find out.
In the first half of 2025, visits to both the retail and dining segments were consistently higher than they were in 2019. In both the dining and the retail space, the increases compared to pre-COVID were probably driven by significant expansions from major players, including Costco, Chick-fil-A, Raising Cane's, and Dutch Bros, which offset the numerous retail and dining closures of recent years.
The overall increase in visits indicates that, despite the ubiquity of online marketplaces and delivery services, consumer appetite for offline retail and dining remains strong – whether to browse in store, eat on-premises, collect a BOPIS order, or pick up takeaway.
A closer look at the chart above also reveals that, while both retail and dining visits have exceeded pre-pandemic levels, retail visit growth has slightly outpaced the dining traffic increase.
The larger volume of retail visits could be due to a shift in consumer behavior – from favoring convenience to prioritizing the perfect product match and exhibiting a willingness to visit multiple chains to benefit from each store's signature offering. Indeed, zooming into the superstore and grocery sector shows an increase in cross-shopping since COVID, with a larger share of visitors to major grocery chains regularly visiting superstores and wholesale clubs. It seems, then, that many consumers are no longer looking for a one-stop-shop where they can buy everything at once. Instead, shoppers may be heading to the grocery stores for some things, the dollar store for other items, and the wholesale club for a third set of products.
This trend also explains the success of limited assortment grocers in recent years – shoppers are willing to visit these stores to pick up their favorite snack or a particularly cheap store-branded basic, knowing that this will be just one of several stops on their grocery run.
Diving into the traffic data by retail category reveals that much of the growth in retail visits since COVID can be attributed to the surge in visits to value-oriented categories, such as discount & dollar stores, value grocery stores, and off-price apparel. This period has been defined by an endless array of economic obstacles like inflation, recession concerns, gas price spikes, and tariffs that all trigger an orientation to value. The shift also speaks to an ability of these categories to capitalize on swings – consumers who visited value-oriented retailers to cut costs in the short term likely continued visiting those chains even after their economic situation stabilized.
Some of the visit increases are due to the aggressive expansion strategies of leaders in those categories – including Dollar General and Dollar Tree, Aldi, and all the off-price leaders. But the dramatic increase in traffic – around 30% for all three categories since H1 2019 – also highlights the strong appetite for value-oriented offerings among today's consumers. And zooming into YoY trends shows that the visit growth is still ongoing, indicating that the demand for value has not yet reached a ceiling.
While affordable pricing has clearly driven success for value retailers, offering low prices isn't a guaranteed path to growth. Although traffic to beauty and wellness chains remains significantly higher than in 2019, this growth has now plateaued – even top performers like Ulta saw slight YoY declines following their post-pandemic surge – despite the relatively affordable price points found at these chains.
Some of the beauty visit declines likely stems from consumers cutting discretionary spending – but off-price apparel's ongoing success in the same non-essential category suggests budget constraints aren't the full story. Instead, the plateauing of beauty and drugstore visits while off-price apparel visits boom may be due to the difference in value perception: Off-price retailers are inherently associated with savings, while drugstores and beauty retailers, despite carrying affordable items, lack that same value-driven brand positioning. This may suggest that in today's market, perceived value matters as much as actual affordability.
Another indicator of the importance of value perception is the decline in visits to chains selling bigger-ticket items – both home furnishing chains and electronic stores saw double-digit drops in traffic since H1 2019.
And looking at YoY trends shows that visits here have stabilized – like in the beauty and drugstore categories – suggesting that these sectors have reached a new baseline that reflects permanently shifted consumer priorities around discretionary spending.
A major post-pandemic consumer trend has been the bifurcation of consumer spending – with high-end chains and discount retailers thriving while the middle falls behind. This trend is particularly evident in the apparel space – although off-price visits have taken off since 2019 (as illustrated in the earlier graph) overall apparel traffic declined dramatically – while luxury apparel traffic is 7.6% higher than in 2019.
Dining traffic trends also illustrate this shift: Categories that typically offer lower price points such as QSR, fast casual, and coffee have expanded significantly since 2019, as has the upscale & fine dining segment. But casual dining – which includes classic full-service chains such as Red Lobster, Applebee's, and TGI Fridays – has seen its footprint shrink in recent years as consumers trade down to lower-priced options or visit higher-end venues for special occasions.
Chili's has been a major exception to the casual dining downturn, largely driven by the chain's success in cementing its value-perception among consumers – suggesting that casual dining chains can still shine in the current climate by positioning themselves as leaders in value.
Consumers' current value orientation seems to be having an impact beyond the retail and dining space: When budgets are tight, spending money in one place means having less money to spend in another – and recent data suggests that the consumer resilience in retail and dining may be coming at the expense of travel – or perhaps experiences more generally.
While airport visits from domestic travelers were up compared to pre-COVID, diving into the data reveals that the growth is mostly driven by frequent travelers visiting airports two or more times in a month. Meanwhile, the number of more casual travelers – those visiting airports no more than once a month – is lower than it was in 2019.
This may suggest that – despite consumers' self-reported preferences for "memorable, shareable moments" – at least some Americans are actually de-prioritizing experiences in the first half of 2025, and choosing instead to spend their budgets in retail and dining venues.
The out of home entertainment landscape has also undergone a significant change since COVID – and the sector seems to have settled into a new equilibrium, though for part of the sector, the equilibrium is marked by consistent volatility.
Eatertainment chains – led by significant expansions from venues like Top Golf – saw a 5.5% visit increase compared to pre-pandemic levels, though YoY growth remained modest at 1.1%. On the other hand, H1 2025 museum traffic fell 10.9% below 2019 levels with flat YoY performance (+0.2%). The minimal year-over-year changes in both categories suggest that these entertainment segments have found their new post-COVID equilibrium.
The rise of eatertainment alongside the drop in museum visits may also reflect the intense focus on value for today's consumers. Museums in 2025 offer essentially the same value proposition that they offered in 2019 – and for some, that value proposition may no longer justify the entrance fee. But eatertainment has gained popularity in recent years as a format that offers consumers more bang for their buck relative to stand-alone dining or entertainment venues – which makes it the perfect candidate for success in today's value-driven consumer landscape.
But movie theaters traffic trends are still evolving – even accounting for venue closures, visits in H1 2025 were well below H1 2019 levels. But compared to 2024, movie traffic was also up – buoyed by the release of several blockbusters that drove audiences back to cinemas in the first half of 2025. So while the segment is still far from its pre-COVID baseline, movie theaters retain the potential for significant traffic spikes when compelling content drives consumer demand.
The blockbuster-driven YoY increase can perhaps also be linked to consumers' spending caution. With budgets tight, movie-goers may want to make sure that they're spending time and money on films they are sure to enjoy – taking fewer risks than they did in 2019, when movie tickets and concession prices were lower and consumers were less budget-conscious.
H1 2025 also brought some moderate good news on the return to office (RTO) front, with YoY visits nationwide up 2.1% and most offices seeing YoY office visit increases – perhaps due to the plethora of RTO mandates from major companies. But comparing office visitation levels to pre pandemic levels highlights the way left to go – nationwide visits were 33.3% below H1 2019 levels in H1 2025, with even RTO leaders New York and Miami still seeing 11.9% and 16.1% visit gaps, respectively.
So while the data suggests that the office recovery story is still being written – with visits inching up slowly – the substantial gap from pre-pandemic levels suggests that remote and hybrid work models have fundamentally reshaped office utilization patterns.
Five years post-pandemic, consumer behavior across the retail, dining, entertainment, and office spaces has crystallized into distinct new patterns.
Traffic to retail and dining venues now surpasses pre-pandemic levels, driven primarily by value-focused segments. But retail and dining segments that cater to higher income consumers –such as luxury apparel and fine dining – have also stabilized at a higher level, highlighting the bifurcation of consumer behavior that has emerged in recent years. Entertainment formats show more variability – while eatertainment traffic has settled above and museums below 2019 levels, and movie theaters still seeking stability. Office spaces remain the laggard, with visits well below pre-pandemic levels despite corporate return-to-office initiatives showing modest impact.
It seems, then, that the new consumer landscape rewards businesses that can clearly articulate their value proposition to attract consumers' increasingly selective spending and time allocation – or offer a premium product or experience catering to higher-income audiences.
