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In early May 2025, horse racing fans were treated to the 151st Run for the Roses at Churchill Downs in Louisville, KY, with thoroughbred Sovereignty coming out the winner. And while all eyes were on the horses, (and maybe the hats,) we dove into the location analytics and psychographic characteristics of visitors to find out who attends the Kentucky Derby.
Analysis of Churchill Downs’ captured trade area over the last twelve months reveals that the racetrack tends to drive traffic from an affluent visitor base. Between May 2024 and April 2025 the dominant trade area audience segment was “Ultra Wealthy Families” (13.2%) – the Spatial.ai: Personalive grouping for the nation’s wealthiest households. This share of this segment within the racetrack’s trade area was well above the nationwide benchmark, more so than any other leading segment.
But digging deeper reveals Churchill Downs’ trade area contained significant shares of several suburban and rural segments as well, highlighting the non-urban quality of the racetrack’s visitors. The presence of large shares of “Wealthy Suburban Families” (12.1%) and “Upper Suburban Diverse Families” (11.4%) segments reflects a significant affluent suburban audience, while above-average shares of the “Rural Average Income” (8.6%) and “Rural High Income” (7.4%) segments indicates robust visitation from rural households with a range of incomes.
But on Kentucky Derby raceday in 2025, Churchill Downs’ audience changed significantly. The share of “Ultra Wealthy Families” within the venue’s trade area jumped to 20.1%, indicating that the race drove traffic from an even more affluent audience than usual, likely due to the many celebrities and other affluent guests descending on the event. Meanwhile, the share of the “Young Professionals” segment – singles still in school or starting their careers in white-collar and technical jobs – also increased (from 6.0% to 10.3%), perhaps indicating that the Kentucky Derby succeeded in attracting younger urban audiences looking for recreation and a cultural experience.
Still, non-urbanized audience segments remained well-represented within the race’s trade area (only the share of “Rural Average Income” households slipped below the segment’s nationwide benchmark), indicating that the event maintained much of Churchill Down’s typical spectator base.
Analysis of the 2025 Kentucky Derby’s physical trade area, which reflects the regions from which Churchill Downs Racetrack received visitors on the day, provides further insight into the event’s attendees.
The map below shows that the event drew spectators from the country’s major metro areas – and from some of the wealthiest – including New York City, Los Angeles, San Francisco, and Miami. And some of these visitors may have come to Louisville for an extended stay – taking advantage of multiple Derby Week events and parties – contributing to a significant economic boost for the region.
Analyzing visitors’ area of origin also revealed robust visitation from Louisville and Lexington, KY, and both urban and non-urban areas in the East North Central region as a whole, as diverse local racing fans appeared to take advantage of their proximity to the most exciting two minutes in sports.
The Kentucky Derby is just the first event of thoroughbred racing’s Triple Crown, which continues with the fast approaching Preakness Stakes and Belmont Stakes.
What will audiences to these high-stakes races and other upcoming sporting events look like?
Visit Placer.ai to find out.
In a year marked by shifting consumer habits and mounting challenges across the restaurant industry, Chili’s emerged as one of the breakout success stories of 2024 – and early signs suggest the momentum could continue into 2025.
Although many casual dining chains have struggled in recent years, Chili’s is standing out with strong year-over-year visitation growth, boosted by compelling value promotions, operational improvements, and a renewed focus on customer loyalty. The brand’s ability to balance affordability with innovation has resonated with price-conscious diners, helping it outperform both its casual dining peers and broader industry benchmarks. As economic uncertainty persists, Chili’s strategic approach may serve as a blueprint for how full-service restaurants can thrive in today’s competitive landscape.
According to our visitation data, Chili's share of the overall category has increased from approximately 6% to around 8%, a substantial jump. This growth is especially notable given that Chili’s U.S. restaurant count actually declined over the past year, from 1,230 locations in December 2023 to 1,209 as of December 2024.
Who is Chili’s taking visit share from? Essentially, everyone. Our data indicates that in Q1 2025, a meaningfully larger percentage of visitors from most leading quick-service and full-service chains also visited Chili’s, compared to Q1 2024. Admittedly, this increase in cross-visitation is partly because there are more Chili’s visitors than ever before – but the data also highlights Chili’s growing momentum, as the chain has succeeded in pulling traffic from both casual and quick-service competitors.
Chili's undeniably carved out a remarkable success story in 2024, and the compelling early 2025 data suggests the brand is strongly positioned to continue its impressive trajectory. The ability to significantly grow its market share and draw customers from a wide array of competitors speaks volumes about the effectiveness of its value promotions, operational improvements, and customer loyalty strategies.
Chili’s continues to demonstrate a potent combination of broad appeal and deepening customer engagement. While the full narrative of 2025 for the restaurant industry continues to unfold, Chili's appears to be on track to replicate its 2024 success and could very well solidify its status as the restaurant industry's standout performer for a second consecutive year.
For more data-driven dining insights, visit placer.ai/anchor.
Dollar Tree and Dollar General have been major foot traffic winners in recent years, attracting an ever-increasing customer base to their dramatically expanded store counts. And while this growth hasn’t been without its setbacks – like the sale of Family Dollar and recently announced store closures – the segment’s overall strength suggests that there is still room for these chains to continue growing.
We take a closer look at the foot traffic to the two biggest players in the space – Dollar General and Dollar Tree – to understand where the two brands stand.
Dollar General, one of the largest retailers in the United States, demonstrated a robust start to the year. Overall visits were up by 1.9% YoY in Q1 2025, while average visits per location held steady.
Diving into the monthly visit data offers insight into the slight dips in per-location visits – and potential trends for the chain heading into the second quarter. Dollar General got a strong start to the year, with both overall visits and visits per location elevated in January 2025. However, February’s inclement weather along with the comparison to last year’s leap year drove YoY visits down in February – but by March, foot traffic to the chain had mostly recovered.
By April 2025, YoY visits and visits per location were up 6.5% and 5.4%, respectively – perhaps due to pull-forward of demand ahead of tariffs, but also suggesting a strong start to Q2 2025. Indeed, the company has announced plans to open an additional 725 stores in 2025 – an ambitious goal for a company in a solid position.
Dollar General also operates pOpshelf, a smaller chain offering items at a slightly elevated price point compared to the company’s flagship Dollar General banner. And while pOpshelf will be rightsizing in 2025, with 45 store closures planned, Dollar General continues to build out this higher-priced brand concept, expanding its product offerings to reach a wider range of customers.
This investment in both the pOpshelf and Dollar General concepts suggests that the company is well-positioned to capture a wider customer base across a range of discount retail styles.
Dollar Tree, the second-largest discount retailer in the country, has experienced similar visitation patterns to Dollar General. The company, which recently announced the sale of its Family Dollar banner, saw Q1 2025 visits to the Dollar Tree banner increase by 4.8% YoY, while visits per location dipped slightly.
But, like Dollar General, Dollar Tree experienced strong monthly visit growth in April 2025, with visits and visits per location elevated year-over-year by a significant 21.2% and 16.1%, respectively, likely due in part to the pull-forward of demand but also highlighting Dollar Tree’s fundamental strength.
Dollar Tree is aiming to continue this momentum, with a goal of opening around 300 stores by the end of the year and actively expanding its “3.0 Model.” This new store format is designed to offer shoppers a more comfortable experience and includes the addition of extended freezer and refrigerator offerings – suggesting that Dollar Tree may be looking to more directly compete with Dollar General’s grocery offerings.
Discount and dollar stores definitively proved their staying power over the past few years. The segment continues to adapt to a rapidly changing economic environment and the shifting needs of consumers – whether by building out extended grocery options or offering discount products across a wider price range.
Will discount stores continue to hold onto their dominance in Q2 and beyond?
Visit Placer.ai/anchor for the latest data-driven retail insights.
Big Chicken's moment in the spotlight has been building for the past few years. The surge in chicken offerings – from Chili’s popular sandwich to the expansion of local and international chicken chains and McDonald’s recently launched McCrispy strips – has spurred considerable traffic in the fast-casual and quick-service dining sectors.
With the year’s midpoint quickly approaching, we took a look at some of the most popular players in the game to see how visits are performing.
Chicken is the most popular protein in America, so it’s no surprise that chicken-centric restaurants are thriving. Still, even within this favorable dining landscape, recent years have seen chains like Dave’s Hot Chicken and Raising Cane’s significantly outpace other dining concepts in terms of growth.
Visits to chicken restaurants Huey Magoo’s, Super Chix, Dave’s Hot Chicken, and Raising Cane’s showed impressive year-over-year (YoY) growth in Q1 2025. Dave’s Hot Chicken, recently acquired in a $1 billion deal, experienced the most significant YoY visit growth – 67.2% in Q4 2024 and 60.0% in Q1 2025, followed by Super Chix (26.9% and 19.7%, respectively), with Raising Cane’s and Huey Magoo’s following closely. In contrast, overall fast-casual restaurants saw much more muted growth – and quick-service visits declined slightly in both quarters.
Some of the visit growth is driven by expansions – all of the analyzed chicken chains are growing their footprint to meet growing demand. And most brands are either growing or seeing only minor declines in their average visits per location numbers – suggesting that demand is keeping up with supply.
In terms of performance, Dave’s and Raising Cane’s also saw the most year-over-year growth in average visits per location in Q1 2025, up 11.6% and 3.6%, respectively. While Huey Magoo’s and Super Chix experienced a slight slowdown in visits per location, their numbers tracked closely with those of previous years and the wider fast-casual and quick-service dining segments.
Overall, weekly visits in April generally maintained their upward trend. Although the week of April 14th saw a slight dip in visits for Huey Magoo’s and Raising Cane’s, both chains quickly returned to growth in subsequent weeks.
And once again, Dave’s Hot Chicken continued to drive the most significant visit increases, with weekly visits surging by 55.1% during the week of April 28th.
Each of the analyzed chains has its own unique draw. Huey Magoo’s fans call the chain the “Filet Mignon of Chicken,” while Dave’s Hot Chicken is known for its meticulous, chef-driven approach to fried chicken. Still, diving into the geographic segmentation data for each chain highlights a common thread uniting them: their strength in the suburbs and mid-sized cities.
In Q1 2025, all four chains saw significant shares of visitors originating from the “Suburban Periphery” and “Metro Cities” – defined by the Esri: Tapestry Segmentation dataset as commuter-oriented suburbs and mid-sized cities. However, despite these similarities across major geographic segments, visitors to these chains had their own distinctions as well. Notably, Huey Magoo’s drew 15.4% of its visitors from “Rural” areas, while only 1.9% and 4.4% of Dave’s Hot Chicken and Raising Cane’s Chicken Fingers visitors, respectively, came from those areas.
This highlights that while a significant portion of visitors to these chicken chains come from relatively similar areas, enough distinctions remain within their customer bases to allow for individual brand differentiation.
Chicken chains continue to be one of the most exciting dining categories to watch. As the chains continue to spread their wings, will visits continue to fly with them? Or will the cluck stop?
Visit Placer.ai to keep up with the latest data-driven dining insights.
Analyzing location intelligence for Saturday, May 10th (the day before Mother’s Day) and on Sunday, May 11th (Mother’s Day) can reveal how some consumers chose to celebrate the occasion.
Full-service restaurants – including breakfast-first casual dining chains such as IHOP and Waffle House – saw significant visit spikes on Mother’s Day, with traffic also rising on Saturday (almost 10% up compared to the average Saturday to date). In fact, Mother’s Day and the day before Mother’s Day were the busiest Sunday and Saturday in 2025 so far, respectively. Coffee chains also received a boost – both before Mother’s day and an even larger spike on Mother’s Day itself.
May 10th and 11th were also the most visited Saturdays and Sundays in 2025 so far at greeting card retailers – both specialized stores like Hallmark and chains with a large greeting card selection such as CVS and Walgreens. Finally, Ulta also received a boost – likely from shoppers looking for the perfect Mother’s Day gift.
For more data-driven consumer insights, visit placer.ai/anchor.
Off-price apparel chains continue to resonate with inflation-conscious shoppers seeking their favorite brands without significant expense. We examined the visitation patterns for several major players in this sector – T.J. Maxx, Marshalls, Ross Dress for Less, and Burlington – to gain insight into their performance during the first half of the year.
Off-price leaders continued to enjoy elevated visits throughout Q1 2025, with all of the analyzed chains experiencing visit growth. Burlington led the visit growth charge with 6.5% more visits in Q1 2025 than in Q1 2024, followed by T.J. Maxx and Marshalls (both owned by parent company TJX Companies), at 3.8% and 3.3%, respectively. Ross experienced the most modest year-over-year (YoY) visit growth of 0.5% in Q1 2025 – but still outpaced the overall apparel segment, which saw visits dip by 3.2% YoY.
Average visits per location showed slightly more variance, however, with Ross and Burlington experiencing dips of 2.7% and 1.9% YoY. Still, both chains expanded their store fleets somewhat significantly in recent months, and these visit-per-location lags may diminish as customer traffic normalizes across their newer locations.
Diving into monthly visitation patterns – most months experienced growth, though YoY visits took a significant dive in February 2025, likely owing to inclement weather that kept many at home. And visits rebounded in March and April, while overall visits to the apparel segment remained below growth – highlighting off-price retailers’ continued ability to attract and retain consumers amid broader challenges facing retail.
But what lies behind off-price’s continuous rise? This segment has thrived for the past few years, defying the overall trends facing the apparel sector. A significant part of this success may stem from the segment’s inherent “treasure-hunt” experience – off-price shopping cultivates a browsing mentality, encouraging visitors to linger and explore the constantly changing inventory.
A closer look at average dwell times over the past few years – from the pre-pandemic era through the inflationary surges of 2023 and 2024 – reveals that visitors to off-price retailers linger significantly longer than those at overall apparel chains. For example, in 2025, visitors to T.J. Maxx and Burlington spent 40.3 and 43.9 minutes shopping, respectively, while visitors to apparel chains averaged just 33.3 minutes. To be sure, dwell times have slightly decreased across the board since COVID, likely due to factors such as increased interest in online shopping. But the longer dwell times at off-price stores highlight the sustained appeal of brick-and-mortar retail – especially when it offers added value.
And further cementing the “treasure hunt” engagement shopping aspect of off-price retail, visitors to the analyzed chains were significantly more likely to shop in the evening – between 6:00 and 10:00 PM – than visitors to other apparel chains.
This difference in visit timing suggests that off-price shoppers are indeed making a dedicated trip, reserving a good chunk of their evening – once their daily duties were taken care of – for extended browsing sessions. This strong engagement during evening hours may signify that shoppers are receptive to longer shopping hours.
Off-price retail continues to thrive, fueled, in part, by the “treasure hunt” experience. Shoppers to these chains are increasingly staying longer, and coming later in the day to maximize their shopping times – proving that, even in an unclear economic climate, there’s plenty of ways for retail to thrive.
Visit Placer.ai/anchor for the latest data-driven retail insights.
In today’s retail landscape, consumer behavior is influenced by a multitude of factors, directly impacting the success of products and brands. This report explores the latest trends in value perception, shopping behavior, and media consumption that impact which brands consumers are most likely to engage with – and how.
In the apparel space, consumers continue to prioritize value and unique merchandise.
Analysis of visits to various apparel categories reveals a steady increase in the share of visits going to off-price retailers and thrift stores at the expense of traditional apparel chains.
And the popularity of off-price chains and thrift stores appears to be widespread across multiple audience segments. Analyzing trade area data with the Experian: Mosaic psychographic dataset reveals a clear preference for second-hand retailers among both younger (ages 25-30) and older (51+) consumer segments. Meanwhile, middle-class parents aged 36-45 with teenagers – the “Family Union” segment – are significantly more likely to shop at off-price apparel stores, highlighting their emphasis on buying new, while saving both time and money.
This suggests that the powerful blend of treasure-hunting and deep value, central to both the off-price and thrift experiences, is driving traffic from a variety of audiences, and that other industries could benefit from combining affordability with the allure of unique products.
Diving deeper into the location intelligence for the apparel space further highlights thrift and off-price’s broad appeal – and that a combination of quality and price motivates consumers to visit different retailers.
Between 2019 and 2024, the share of Bloomingdale’s, Saks Fifth Avenue, Neiman Marcus, and Nordstrom visitors that also visited a Goodwill or Ross Dress for Less increased significantly.
And while this could mean that the current economic climate is causing some higher-income consumers to trade down to lower-priced retailers, it could also be that consumers are prioritizing sustainability and seeking value in terms of “bang for their buck” – shopping a combination of retailers depending on the cost versus quality considerations for each purchase.
Consumers increasingly expect to shop on their own terms, opting for a more flexible shopping experience that blurs the lines between traditional retail channels and categories.
Superstores and warehouse stores, for example, often evoke the image of navigating aisle after aisle of nearly every product imaginable – a time-consuming endeavor given the sheer size of their stores. But the latest location intelligence shows that more consumers are turning to these retailers for super-quick shopping trips.
Between 2019 and 2024, the share of visits lasting less than ten minutes at Target, Walmart, BJ’s Wholesale Club, Sam’s Club, and to a lesser extent Costco, rose steadily – perhaps due to increased use of flexible BOPIS (buy online, pick-up in-store) and curbside pick-up options. These stores may also be seeing a rise in consumers popping in to grab just a few items as-needed or to cherry-pick particular deals to complement their larger online shopping orders.
This trend highlights the demand for frictionless store experiences that allow visitors to conveniently shop or pick up orders even at large physical retailers.
And the breaking down of traditional retail silos isn’t limited to big-box chains. Diving into the data for quick service restaurants (QSR), fast casual chains, and grocery stores indicates that more consumers are also looking for new ways to grab a convenient bite.
Since 2019, grocery stores have been claiming an increasingly large share of the midday short visit pie – i.e. visits between 11:00 AM 3:00 PM lasting less than ten minutes – at the expense of QSR chains. This suggests that consumers seeking quick and affordable lunches are increasingly turning to grocery stores to pick up a few items or take advantage of self-service food bars. Notably, the rise in supermarket lunching hasn’t come at the expense of fast-casual restaurants, which have also upped their quick-service games – and have seen a small increase in their share of the quick lunchtime crowd over the past five years.
While some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices, it’s clear that an increasing share of consumers see grocery and fast-casual chains as viable options during the lunch rush.
In 2025, tapping into hot trends and creating viral moments are among the most powerful tools for amplifying promotions and driving foot traffic to physical stores.
Retailers across categories have successfully harnessed the power of pop culture collaborations to generate excitement – and visits – by leaning into trending themes. On October 8th, 2024, for example, Wendy’s launched its epic Krabby Patty Collab, inspired by the beloved SpongeBob franchise. And during the week of the offering, the chain experienced a remarkable 21.5% increase in foot traffic compared to an average week that year.
Similarly, Crumbl – adept at creating buzz through manufactured scarcity – sparked a frenzy with the debut of its exclusive Olivia Rodrigo GUTS cookie. Initially available only at select locations near the artist’s concert venues, the cookie was launched nationwide for a limited time from August 19th to 24th, 2024. This buzz-driven release resulted in a 27.7% traffic surge during the week of the launch, as fans rushed to get a taste of the star-studded treat.
And it’s not just dining chains benefiting from these pop-culture moments. On February 16th, 2025, Bath & Body Works launched a Disney Princess-inspired fragrance line, perfect for fans of Cinderella, Ariel, Belle, Jasmine, Moana, and Tiana. The collaboration resonated, fueling a 23.2% visit spike for the chain.
While tapping into existing pop-culture trends has the ability to drive traffic, so does creating a new one. Analysis of movie theater visits on National Popcorn Day (Sunday, January 19th, 2025) shows how initiating a trend can spur social media engagement and impact in-person traffic to physical retail spaces.
National Popcorn Day was a successful promotional holiday across the movie theater industry in 2025. Both Regal Cinemas and AMC Theatres offered popcorn-based promotions on the day, but Cinemark’s “Bring Your Own Bucket” campaign, in particular, appears to have spurred a significant foot traffic boost during the event.
Visits to Cinemark on National Popcorn Day in 2025 increased 57.5% relative to the Sunday visit average for January and February 2025, as movie-goers showed off their out-of-the-bucket popcorn receptacles on social media. Clearly, by starting a trend that invited creativity and expression, Cinemark was able to amplify the impact of its National Popcorn Day promotion.
Location intelligence illuminates some of the key trends shaping consumer behavior in 2025. The data reveals that value-driven shopping, demand for flexibility across touchpoints, and the power of unique retail moments have the power to drive consumer engagement and the success of retail categories, brands, and products.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
