.svg)
.avif)
Mall visits increased across all formats in May 2025 as consumer confidence improved. Indoor malls posted the largest gains with a 6.7% year-over-year (YoY) increase in visits, followed by open-air shopping centers (+5.0%) and outlet malls (+3.9%).
The rise in mall visits for a second month in a row suggests that April's positive YoY visit trends were more than a temporary pull-forward of consumer demand in response to tariff uncertainty. Instead, the latest data indicates that the retail sector remains resilient despite the broader economic headwinds.
Some of May's strength was likely also driven by the sector's strong showing over Memorial Day weekend. Indoor malls and open-air shopping centers saw their YoY visits spike on the Saturday and Sunday before the holiday – in contrast with the wider brick-and-mortar retail industry that saw relatively flat YoY visit numbers over the long weekend.
This suggests that shopping centers continue to operate as more than just retail destinations. And malls' entertainment offerings – specifically movie theaters, which posted impressive Memorial Day box office numbers – likely helped boost traffic despite the more muted Memorial Day performance of other discretionary categories.
Diving into the demographic breakdown of mall visitors in May 2025 reveals the median household income (HHI) fell slightly for audiences across all mall formats – while visitation trends show an increase in average visit duration.
This suggests that malls' current resilience is not due to their effective appeal to higher-income shoppers during times of economic uncertainty, as the median HHI in their trade areas is on par with (and even slightly lower than) May 2024 levels. Instead, the longer visit duration suggests that top-tier malls are succeeding by positioning themselves as social hubs and experiential destinations – using their diverse tenant base to keep visits up also during times of reduced retail activity.
Malls are continuing to adapt to evolving consumer behaviors, with top-tier malls leaning into their role as multifaceted social and entertainment venues – positioning them well for continued growth and sustained relevance in a dynamic economic landscape.
For more data-driven consumer insights, visit placer.ai/anchor.
While the overall luxury apparel market has seen its traffic slow in recent months, Coach is seeing visit growth. The company posted an impressive 15% increase in revenue year-over-year (YoY) in Q1 2025 – and YoY visits were also elevated.
Overall foot traffic grew in all but one analyzed month of 2025, culminating in May 2025 with 7.5% YoY visit growth.
Some of Coach’s success may be tied to its positioning as an affordable luxury brand. The company has also made attracting younger, Gen Z consumers, a priority. And this focus appears to be paying off, as evidenced by its demographic and psychographic data.
Nationwide, visitors to Coach stores typically come from trade areas with a median household income (HHI) of $82.5K. While higher than the nationwide median of $79.6K, this figure remains significantly lower than the $109.3K median HHI of traditional luxury shoppers. And this disparity in income suggests that the “affordable” part of the affordable luxury retail experience is resonating.
And diving into the psychographic data for Coach’s captured market further supports this idea: visitors to Coach came from trade areas with much lower shares of “Power Elite” shoppers, defined by the Experian: Mosaic as the wealthiest households in the country. And the share of “Singles and Starters” – city-based Gen Z professionals – was higher than that of luxury shoppers.
Taken together, these data points suggest that Coach is driving success by reaching a consumer segment not typically targeted by other major luxury brands. Coach's strong performance in a challenging retail environment suggests that luxury's appeal is broader than often assumed and highlights the opportunities created by tailoring products to a wider range of consumers.
Aside from offering affordable luxuries to a wide range of shoppers, Coach also places a strong emphasis on creating compelling retail experiences. In 2023, the company introduced its interactive Coach Play stores – designed for experiential shopping – as well as Coachtopia, a new product line focused on sustainability that currently has twelve dedicated stores across the country.
And diving into the visit data for one of these Coachtopia locations suggests that, much like Coach Play stores, this retail concept encourages visitors to linger. Visitors to a Coachtopia store in The Grove, Los Angeles, stayed, on average, 30% longer than visitors to other Coach stores in California.
Visitors to the store also tended to come from trade areas where the median household income, while exceeding the nationwide median ($88.1K compared to $79.6K), was lower than that of the average Coach shopper and the average California resident. This suggests that concepts like Coachtopia are not only attracting their target audience – middle-income shoppers who value affordable luxuries – this demographic is also happy to spend more time in-store.
Coach’s success, especially in a period marked by significant challenges for the apparel and luxury markets, serves as a reminder that perceived worth can make even a luxury purchase compelling for a wide audience.
Will Coach continue to see foot traffic and visit success in the second half of the year? Visit Placer.ai/anchor for the latest data-driven retail insights.
DICK's Sporting Goods outlined a number of reasons behind its decision to acquire Foot Locker this week, including: creating a global platform in the sporting goods retail category, strengthening partnerships with suppliers, and improving its omnichannel capabilities. However, the opportunity to tap into a larger target audience strikes us as the most interesting rationale behind the acquisition, so we thought we’d take a closer look using Placer.ai data.
Foot Locker has a strong presence in malls and urban centers, coupled with its deep connection to sneaker culture and a younger, more fashion-conscious demographic. On the other hand, DICK's has traditionally attracted a broader, family-oriented sporting goods appeal and suburban footprint. Our data reflects this, with the captured market data for the DICK’s Sporting Goods banners showing higher median household income ($87.4K) relative to the Foot Locker banners ($62.3K) as well as a higher percentage of visitors with a Bachelor’s Degree and a smaller household size.
While there are a number strategic benefits for DICK's Sporting Goods acquiring Foot Locker, the significant expansion and diversification of its customer reach is paramount. For major brand partners like Nike and adidas, this unified retail entity presents a compelling advantage: access to Foot Locker's younger, urban, and fashion-forward "sneakerhead" demographic alongside DICK's established suburban consumers through a single, more influential wholesale relationship, thereby maximizing their market penetration and simplifying brand messaging across a broader spectrum of the U.S. consumer landscape. This should also allow for stronger co-marketing opportunities between the footwear brands and retailers, which is crucial in an industry where major brands are increasingly focused on direct-to-consumer strategies.
For more data-driven retail insights, visit placer.ai/anchor.
Small-format stores are all the rage. Retailers from Macy’s to IKEA are experimenting with more compact locations to save on operating costs, expand into new markets, and offer customers a more convenient, curated shopping experience.
But just how effective is this approach? Is “going small” truly the key to brick-and-mortar retail success in 2025?
We dove into the data to find out.
One chain that has successfully embraced a small-format strategy is Sprouts Farmers Market, the upscale, fresh-format grocery brand that has been steadily expanding over the past few years. Since 2022, the chain has pivoted from its traditional 30,000-32,000-square-foot stores to a more compact model of around 23,000 square feet. And location analytics suggest that this shift has been instrumental in Sprouts’ ongoing success.
In Q1 2025, the average number of visits per Sprouts location nationwide rose 4.4% year over year (YoY). But the chains’ smaller-format stores – those under 24,000 square feet – saw an even more impressive 8.8% YoY jump.
And digging into demographic data reveals that these smaller stores are helping Sprouts connect with new, urban audiences while still appealing to its core suburban customer base. Like Sprouts’ larger stores, the smaller outlets attract a higher-than-average share of “Suburban Periphery” shoppers, though less than the chain overall. But these smaller stores also draw more customers from urban areas – including shoppers from “Principal Urban Centers” that tend to be under-represented in Sprouts’ trade areas. Meanwhile, small-format Sprouts’ also attract visitors from slightly less affluent areas (though still above the nationwide median) – showing how Sprouts is expanding its audience without losing its suburban, affluent core.
Kohl’s is another chain demonstrating the potential of scaled-down stores. In 2022, the retailer announced plans to open about 100 smaller-format stores – around 35,000 square feet – a marked reduction from Kohl’s typical 80,000-square-foot footprint. And the success of Kohl’s 37,000 square-foot “concept” store in Tacoma, WA – opened in November 2022 as a testing ground for this format – showcases the promise of this approach.
The store offers a curated selection of active lifestyle products geared towards local preferences – as well as an improved self-pickup area. And location analytics suggest that the location’s offerings are resonating: The Tacoma store’s convenient set-up appears to help speed up shopping trips, as reflected by reduced dwell times. And over the past two quarters, YoY visits at the Tacoma Kohl’s have significantly outperformed other area locations.
But going small isn’t the only recipe for retail success in 2025. Some chains are finding that bigger is better – creating gigantic stores that offer an unforgettable shopping experience, and keep customers coming back.
Convenience stores are rarely known for their size – but Buc-ee’s, the Texan favorite that holds the record for the largest c-store in the world, is the exception that proves the rule. Many of Buc-ee’s locations exceed 70,000 square feet. And over the past 12 months, Buc-ee’s has enjoyed consistent YoY visit growth, even as the broader category has languished. The massive c-store’s over-the-top offerings, from homemade fudge to Beaver Nuggets, have cemented Buc-ee’s reputation as a destination in its own right.
Supersized store formats have also fueled success in the recreational and sporting goods space. Dick’s House of Sport, Bass Pro Shop, and other chains have invested in expansive, experiential stores meant to serve as community hubs for sports fans and outdoor enthusiasts. And expanding Midwestern and Mountain State brand Scheels is emerging as a benchmark for this approach.
Roughly half of Scheels stores span at least 200,000 square feet, featuring attractions like Ferris wheels, massive saltwater aquariums, shooting galleries, archery lanes, and more. Unsurprisingly, these entertainment-oriented spaces draw more weekend crowds than other sporting goods stores. The chain has also grown its audience, outperforming the wider sector for YoY visit growth.
The takeaway? There’s no single formula for retail success in 2025. But whether scaled-down and curated or grandiose and experiential, retail chains that intentionally and creatively leverage their physical spaces to engage audiences will continue to thrive.
For more data-driven retail insights, visit Placer.ai.
So far, 2025 has completely shifted the retail industry away from its status quo. Sectors that appeared to be on the rise at the end of 2024 have seen a stall in momentum, while others that faced challenging terrain last year have found some new opportunities. Economic uncertainty and changes in consumer sentiment have pushed consumers to be even more value oriented than we observed over the last two years.
Consumers are also looking to prepare themselves appropriately for future headwinds; in many cases this change is reflected in the types of retailers shopped. One sector of non-discretionary retail that had been at the forefront of this trend over the past few years has been dollar & discount chains. This group of retailers benefited from increasing inflationary pressures and an enhanced consumer focus on value. Beyond changing consumer behaviors, the sector also expanded the number of store locations and range of communities covered across the country, which brought more value-centered options to shoppers beyond superstores.
Last year (2024) represented a shift in the dollar & discount category, with visitation decelerating throughout the year according to Placer’s foot traffic estimates. Market saturation, challenges within individual chains, and the constriction of buying power among lower income households all contributed to a year that wasn’t up to expectations. However, 2025 has proven to be a new opportunity for chains to regain their footing with consumers.
Year-to-date, the industry is running up 3% in visits compared to the same period last year; while this isn’t necessarily far off the trends in 2024, it certainly is outperforming other non-discretionary sectors. Looking at the performance by retail chain reveals that Dollar General, Dollar Tree and Five Below are all overperforming the total category as well.
One trend that has continued from 2024 for top performing chains is consumer loyalty. Dollar General and Dollar Tree have seen an increase in loyal visitors, defined as visiting three or more times per month, compared to last year. Dollar General specifically also has a very high level of loyal visitors, with 36% of visitors shopping three times per month. Dollar stores fill a distinct need in shoppers’ retail rolodex, and especially as chains focus on expanding their assortments, the value proposition for customers becomes further cemented.
Dollar chains are primed to be an asset to consumers as economic and financial uncertainty continues, but consumers may also continue to be more discerning overall. Dollar chains must continue to innovate and expand assortments, particularly in grocery, to stay competitive as warehouse clubs and superstores also vie for attention.
For more data-driven retail insights, visit placer.ai/anchor.
The drugstore and pharmacy space has faced significant challenges in recent years, and recently, Rite Aid announced that it would be closing all its locations. We took a look at the location intelligence for Rite Aid and the chains buying its closing locations to see how this closure might affect visits to the other chains.
The past few years have seen a dramatic shift in the way people purchase their prescriptions and other health-related sundries – and Rite Aid, in particular, was heavily affected by this shift. The chain had made several attempts over the past few years to rightsize and restructure in hopes of turning around its fortunes. But in May 2025, amidst bankruptcy proceedings, the company announced it would be closing all of its remaining locations and selling its business – primarily to CVS Pharmacy, with some going to Walgreens, Albertsons, Kroger, and Giant Eagle.
Rite Aid had already spent much of 2023 and 2024 closing stores, a factor that certainly fueled its 37.2% year-over-year (YoY) dip in foot traffic in Q1 2025. Meanwhile, CVS – which has also been closing stores – saw its visits and visits per location grow in Q1 2025, by 2.6% and 5.1%, respectively. And Walgreens, in the midst of its own rightsizing moves, experienced relatively flat visit numbers, with only minor YoY dips.
CVS is poised to be a major beneficiary of Rite Aid’s closure, taking over business from hundreds of its locations. And a look at demographic and psychographic data shows that the move stands to offer CVS greater access to older consumers – a key demographic in the pharmacy space. Rite Aid’s stores also attract a more middle-income shopper, helping to broaden CVS’ customer base.
A look at geographic segmentation data shows that CVS’s assumption of Rite Aid business will also grant it greater inroads into semirural and urban audiences.
Rite Aid has its largest presence in California (347 stores), Pennsylvania (345 locations), and New York (178 stores). And data from Esri: Tapestry Segmentation highlights differences in where shoppers at the two drugstore chains tend to come from – both nationwide and in its major markets.
CVS sees higher shares of “Suburban Periphery” visitors in all the analyzed markets, while Rite Aid sees higher shares of “Semirural” visitor segments, both nationwide and across its largest markets. This reinforces that CVS stands to significantly expand its footprint in less dense, semi-rural communities by acquiring Rite Aid assets.
While some common threads can be seen across visitor types by state, there are also notable differences, highlighting the importance of diversification across geographic segments for comprehensive market coverage. For instance, in New York, Rite Aid holds a higher share of visitors from “Principal Urban Centers” (18.8%) than CVS (13.3%). This suggests CVS may be able to expand both its semirural and urban reach as it assumes Rite Aid's former customer base.
Rite Aid’s closure highlights the challenges facing the retail healthcare segment – but it also opens up new opportunities for other chains as they absorb these closed stores.
What will the retail pharmacy and healthcare segment look like in the coming months? Visit Placer.ai/anchor for the latest data-driven retail insights.
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
1. Appetite for offline retail & dining is stronger than ever. Both retail and dining visits were higher in H1 2025 than they were pre-pandemic.
2. Consumers are willing to go the extra mile for the perfect product or brand. The era of one-stop-shops may be waning, as many consumers now prefer to visit multiple chains or stores to score the perfect product match for every item on their shopping list.
3. Value – and value perception – gives chains a clear advantage. Value-oriented retail and dining segments have seen their visits skyrocket since the pandemic.
4. Consumer behavior has bifurcated toward budget and premium options. This trend is driving strength at the ends of the spectrum while putting pressure on many middle-market players.
5. The out-of-home entertainment landscape has been fundamentally altered. Eatertainment and museums have stabilized at a different set point than pre-COVID, while movie theater traffic trends are now characterized by box-office-driven volatility.
6. Hybrid work permanently reshaped office utilization. Visits to office buildings nationwide are still 33.3% below 2019 levels, despite RTO efforts.
The first half of 2025 marked five years since the onset of the pandemic – an event that continues to impact retail, dining, entertainment, and office visitation trends today.
This report analyzes visitation patterns in the first half of 2025 compared to H1 2019 and H1 2024 to identify some of the lasting shifts in consumer behavior over the past five years. What is driving consumers to stores and dining venues? Which categories are stabilizing at a higher visit point? Where have the traffic declines stalled? And which segments are still in flux? Read the report to find out.
In the first half of 2025, visits to both the retail and dining segments were consistently higher than they were in 2019. In both the dining and the retail space, the increases compared to pre-COVID were probably driven by significant expansions from major players, including Costco, Chick-fil-A, Raising Cane's, and Dutch Bros, which offset the numerous retail and dining closures of recent years.
The overall increase in visits indicates that, despite the ubiquity of online marketplaces and delivery services, consumer appetite for offline retail and dining remains strong – whether to browse in store, eat on-premises, collect a BOPIS order, or pick up takeaway.
A closer look at the chart above also reveals that, while both retail and dining visits have exceeded pre-pandemic levels, retail visit growth has slightly outpaced the dining traffic increase.
The larger volume of retail visits could be due to a shift in consumer behavior – from favoring convenience to prioritizing the perfect product match and exhibiting a willingness to visit multiple chains to benefit from each store's signature offering. Indeed, zooming into the superstore and grocery sector shows an increase in cross-shopping since COVID, with a larger share of visitors to major grocery chains regularly visiting superstores and wholesale clubs. It seems, then, that many consumers are no longer looking for a one-stop-shop where they can buy everything at once. Instead, shoppers may be heading to the grocery stores for some things, the dollar store for other items, and the wholesale club for a third set of products.
This trend also explains the success of limited assortment grocers in recent years – shoppers are willing to visit these stores to pick up their favorite snack or a particularly cheap store-branded basic, knowing that this will be just one of several stops on their grocery run.
Diving into the traffic data by retail category reveals that much of the growth in retail visits since COVID can be attributed to the surge in visits to value-oriented categories, such as discount & dollar stores, value grocery stores, and off-price apparel. This period has been defined by an endless array of economic obstacles like inflation, recession concerns, gas price spikes, and tariffs that all trigger an orientation to value. The shift also speaks to an ability of these categories to capitalize on swings – consumers who visited value-oriented retailers to cut costs in the short term likely continued visiting those chains even after their economic situation stabilized.
Some of the visit increases are due to the aggressive expansion strategies of leaders in those categories – including Dollar General and Dollar Tree, Aldi, and all the off-price leaders. But the dramatic increase in traffic – around 30% for all three categories since H1 2019 – also highlights the strong appetite for value-oriented offerings among today's consumers. And zooming into YoY trends shows that the visit growth is still ongoing, indicating that the demand for value has not yet reached a ceiling.
While affordable pricing has clearly driven success for value retailers, offering low prices isn't a guaranteed path to growth. Although traffic to beauty and wellness chains remains significantly higher than in 2019, this growth has now plateaued – even top performers like Ulta saw slight YoY declines following their post-pandemic surge – despite the relatively affordable price points found at these chains.
Some of the beauty visit declines likely stems from consumers cutting discretionary spending – but off-price apparel's ongoing success in the same non-essential category suggests budget constraints aren't the full story. Instead, the plateauing of beauty and drugstore visits while off-price apparel visits boom may be due to the difference in value perception: Off-price retailers are inherently associated with savings, while drugstores and beauty retailers, despite carrying affordable items, lack that same value-driven brand positioning. This may suggest that in today's market, perceived value matters as much as actual affordability.
Another indicator of the importance of value perception is the decline in visits to chains selling bigger-ticket items – both home furnishing chains and electronic stores saw double-digit drops in traffic since H1 2019.
And looking at YoY trends shows that visits here have stabilized – like in the beauty and drugstore categories – suggesting that these sectors have reached a new baseline that reflects permanently shifted consumer priorities around discretionary spending.
A major post-pandemic consumer trend has been the bifurcation of consumer spending – with high-end chains and discount retailers thriving while the middle falls behind. This trend is particularly evident in the apparel space – although off-price visits have taken off since 2019 (as illustrated in the earlier graph) overall apparel traffic declined dramatically – while luxury apparel traffic is 7.6% higher than in 2019.
Dining traffic trends also illustrate this shift: Categories that typically offer lower price points such as QSR, fast casual, and coffee have expanded significantly since 2019, as has the upscale & fine dining segment. But casual dining – which includes classic full-service chains such as Red Lobster, Applebee's, and TGI Fridays – has seen its footprint shrink in recent years as consumers trade down to lower-priced options or visit higher-end venues for special occasions.
Chili's has been a major exception to the casual dining downturn, largely driven by the chain's success in cementing its value-perception among consumers – suggesting that casual dining chains can still shine in the current climate by positioning themselves as leaders in value.
Consumers' current value orientation seems to be having an impact beyond the retail and dining space: When budgets are tight, spending money in one place means having less money to spend in another – and recent data suggests that the consumer resilience in retail and dining may be coming at the expense of travel – or perhaps experiences more generally.
While airport visits from domestic travelers were up compared to pre-COVID, diving into the data reveals that the growth is mostly driven by frequent travelers visiting airports two or more times in a month. Meanwhile, the number of more casual travelers – those visiting airports no more than once a month – is lower than it was in 2019.
This may suggest that – despite consumers' self-reported preferences for "memorable, shareable moments" – at least some Americans are actually de-prioritizing experiences in the first half of 2025, and choosing instead to spend their budgets in retail and dining venues.
The out of home entertainment landscape has also undergone a significant change since COVID – and the sector seems to have settled into a new equilibrium, though for part of the sector, the equilibrium is marked by consistent volatility.
Eatertainment chains – led by significant expansions from venues like Top Golf – saw a 5.5% visit increase compared to pre-pandemic levels, though YoY growth remained modest at 1.1%. On the other hand, H1 2025 museum traffic fell 10.9% below 2019 levels with flat YoY performance (+0.2%). The minimal year-over-year changes in both categories suggest that these entertainment segments have found their new post-COVID equilibrium.
The rise of eatertainment alongside the drop in museum visits may also reflect the intense focus on value for today's consumers. Museums in 2025 offer essentially the same value proposition that they offered in 2019 – and for some, that value proposition may no longer justify the entrance fee. But eatertainment has gained popularity in recent years as a format that offers consumers more bang for their buck relative to stand-alone dining or entertainment venues – which makes it the perfect candidate for success in today's value-driven consumer landscape.
But movie theaters traffic trends are still evolving – even accounting for venue closures, visits in H1 2025 were well below H1 2019 levels. But compared to 2024, movie traffic was also up – buoyed by the release of several blockbusters that drove audiences back to cinemas in the first half of 2025. So while the segment is still far from its pre-COVID baseline, movie theaters retain the potential for significant traffic spikes when compelling content drives consumer demand.
The blockbuster-driven YoY increase can perhaps also be linked to consumers' spending caution. With budgets tight, movie-goers may want to make sure that they're spending time and money on films they are sure to enjoy – taking fewer risks than they did in 2019, when movie tickets and concession prices were lower and consumers were less budget-conscious.
H1 2025 also brought some moderate good news on the return to office (RTO) front, with YoY visits nationwide up 2.1% and most offices seeing YoY office visit increases – perhaps due to the plethora of RTO mandates from major companies. But comparing office visitation levels to pre pandemic levels highlights the way left to go – nationwide visits were 33.3% below H1 2019 levels in H1 2025, with even RTO leaders New York and Miami still seeing 11.9% and 16.1% visit gaps, respectively.
So while the data suggests that the office recovery story is still being written – with visits inching up slowly – the substantial gap from pre-pandemic levels suggests that remote and hybrid work models have fundamentally reshaped office utilization patterns.
Five years post-pandemic, consumer behavior across the retail, dining, entertainment, and office spaces has crystallized into distinct new patterns.
Traffic to retail and dining venues now surpasses pre-pandemic levels, driven primarily by value-focused segments. But retail and dining segments that cater to higher income consumers –such as luxury apparel and fine dining – have also stabilized at a higher level, highlighting the bifurcation of consumer behavior that has emerged in recent years. Entertainment formats show more variability – while eatertainment traffic has settled above and museums below 2019 levels, and movie theaters still seeking stability. Office spaces remain the laggard, with visits well below pre-pandemic levels despite corporate return-to-office initiatives showing modest impact.
It seems, then, that the new consumer landscape rewards businesses that can clearly articulate their value proposition to attract consumers' increasingly selective spending and time allocation – or offer a premium product or experience catering to higher-income audiences.
