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The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
Just when we thought the return-to-office (RTO) debate was finally settled, things are heating up once again. Leading financial institutions like Goldman Sachs are requiring employees to come into the office five days a week (gasp!). And though research shows that remote-capable employees now live twice as far from the office as they did before COVID, some are now being asked to move back closer to the office and show up in person more often.
But what impact are these renewed skirmishes having on the ground? Has the office recovery needle begun to move once again? Or is all the talk merely that – talk?
We dove into the data to find out.
Nationwide, visits to office buildings were down just 31.3% in February 2024 compared to February 2020 – the nation’s last “normal” in-office month before COVID changed everything. This relatively narrow year-over-four-year (Yo4Y) visit gap may be partially due to this year’s February leap day: Last month had 20 working days, compared to just 19 in February 2020 and 2023. (2020 was also a leap year, but the extra day fell on the weekend.)
Still, office visits in February 2024 were also higher than in January 2024, when unusually cold and stormy weather stranded many Americans at home. And year over year (YoY), February 2024 visits were up 18.6% – which, even accounting for the month’s extra day, points towards significant growth.
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Taking a look at city-wide trends shows the persistence of significant regional variation – with Miami and New York continuing to lead the post-COVID office recovery pack, and San Francisco bringing up the rear. Dallas, Atlanta, and Washington, D.C. also outperformed the nationwide Yo4Y baseline of -31.3%. And of the cities that continued to lag behind, Chicago, Boston, and San Francisco all outpaced the national average for YoY visit growth.
Here, too, February 2024’s additional business day did some of the work. Nevertheless, urban centers like Miami and New York – where office visits were down just 9.4% and 14.5%, respectively, compared to February 2020 – are clearly experiencing accelerated recovery. In Miami, an influx of tech companies may be contributing to the narrowing foot traffic gap – while in New York, the finance sector is likely a major driver of visit growth. And though San Francisco continues to lag behind other cities, the tech hub’s impressive YoY foot traffic increases indicate real change on the ground.
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Hybrid work may be here to stay – but February’s office foot traffic data appears to indicate that companies and employees are still feeling out the ideal balance between RTO and WFH. And whether due to growing demands by employers or workers’ own concerns about the possible deleterious effects of fully remote work on their careers, further office recovery may yet be on the table.
How will RTO progress as 2024 gets into full swing? Will New York and Miami close the gap? And what will happen in San Francisco?
Follow Placer.ai’s data-driven office recovery analyses to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The multi-billion dollar beauty industry has proved to be one of the most resilient retail categories over the past few years – and Ulta Beauty has been one of the biggest beneficiaries of this trend, reporting record growth and experiencing strong foot traffic to its stores.
We dove into the location intelligence data for Ulta to analyze recent foot traffic performance, explore seasonal trends, and better understand the chain’s visitor base.
The past few years have seen Ulta’s monthly foot traffic growing on a near-constant basis – and 2023 was no exception. Year-over-year (YoY) visits to the chain were up by double digits most months and Ulta consistently outperformed the wider Beauty & Spa segment. The company’s success appears poised to continue in 2024, with January 2024 visits up 4.9% relative to the already impressive January 2023, even as foot traffic to the wider Beauty & Spa category dipped.
The consistent foot traffic growth Ulta experienced in 2023 and early 2024 is particularly impressive given that 2022 was also a banner year for the brand – meaning that foot traffic has exceeded the previous years’ growth for two years straight. And the company seems to be capitalizing on its success by further enhancing its shopping experience, expanding its presence with new stores, and emphasizing wellness offerings at existing locations to keep its customers coming back.
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Charting the change in monthly foot traffic to Ulta helps visualize the chain’s seasonal visit patterns and highlight the company’s consistent upward climb since the 2021 retail reopening. The COVID-19 pandemic and ensuing lockdowns led to a steep drop in foot traffic, but visits picked up – and stayed up – as soon as social-distancing restrictions eased. And though inflation replaced the pandemic as an economic concern, Ulta visits continued on their upward climb, highlighting the broad appeal the chain offers to shoppers of all economic levels.
Ulta also enjoys significantly elevated visits during the holiday season, with foot traffic surging every December. And visits to the chain, even without a holiday spike, continue to exhibit growth – January 2024’s visits were 43.3% higher than they were in January 2019.
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While December may be the month that Ulta sees the most visits, there are plenty of other minor holidays and retail opportunities that contribute to foot traffic spikes to the retailer. And although Valentine’s Day isn’t a holiday in the official sense of the word, Ulta still enjoyed a mid-week boost in visits on Wednesday, February 14th 2024.
Visits to Ulta grew 17.2% on Valentine’s Day compared to traffic of the previous six Wednesdays. February 14th 2024 also saw 10.5% more visitors to Ulta than the day did in 2023, signaling a continued, growing interest in the beauty retailer.
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Ulta has taken pains to carry products for consumers of all ages, genders, and backgrounds –and recently, one age group in particular has been making headlines for its interest in beauty and skincare. Teens and tweens have been flocking to their local malls to try out products from brands like Drunk Elephant, driven, in part, by the rise of #BeautyTok, where influencers on TikTok post their makeup and skincare routines.
And indeed, trade area data indicates that families of all types are overrepresented among Ulta’s visitor base: Analyzing the psychographic makeup of Ulta’s trade areas using the Spatial.ai: PersonaLive dataset revealed that the chain’s captured market* includes more family segments when compared to the chain’s potential market*. Specifically, the chain’s captured markets had higher rates of “Near-Urban Diverse Families”, “Upper Suburban Diverse Families”, and “Wealthy Suburban Families” relative to the chain’s potential market. On the flip side, “Young Urban Singles” saw a smaller share of visitors in Ulta’s captured market than in its potential market.
Ulta’s popularity with family segments may be due to the increased demand for skincare and makeup among the families’ younger generations. And by continuing to cater to these younger consumers – alongside the numerous other segment that shop at Ulta – the company can hope to foster long-term brand loyalty and continue driving sales and foot traffic to its stores.
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*A chain’s potential market refers to the population residing in a given trade area, where the Census Block Groups (CBGs) making up the trade area are weighted to reflect the number of households in each CBG.. A chain’s captured market weighs each CBG according to the actual number of visits originating to the chain from that CBG.
Ulta continues to impress, growing its sales and foot traffic even during a uniquely challenging period for the average consumer. By creating a shopping experience that is accessible to people across all ages and income levels, the company ensures that its visits can continue to grow.
For more data-driven retail insights, follow placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
First Watch has been around for over 40 years and is famous for being open from morning to early afternoon and a revolving menu that leans into seasonal ingredients. In recent years, the casual cafe – which derives its name from the nautical term for the first shift of the day – has made significant waves. The chain went public in 2021 and continues to drive consistent revenue and foot traffic – despite a stormy economic climate. We dove into the data to take a closer look at the consumer behavior behind First Watch’s success and understand where the chain could be heading in 2024 and beyond.
The Early Advantage
At First Watch, brunch and lunch join breakfast as the most important meals of the day. And while some of the chain’s competitors are open all day – or even all night – sticking to limited business hours has not steered the brand off course. Analysis of First Watch’s H2 2023 foot traffic compared to the wider breakfast-first category shows that First Watch’s monthly year-over-year (YoY) visits consistently outperformed the Breakfast, Coffee, Bakeries, and Dessert Shops space as a whole.
Some of the chain’s success is due to its expanding store fleet, with visits during the last five months of 2023 up by double digits compared to the equivalent months in 2022. And the chain is likely to rise even further in 2024 and beyond, with CEO Christopher Tomasso seeing continued expansion on the horizon.
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Indeed, looking at more recent data shows that First Watch’s growth is continuing even relative to the already strong 2023, with foot traffic to the chain up YoY and outperforming the wider Breakfast, Bakeries & Dessert Shops space every week of 2024 so far.
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The Next Voyage
C.E.O. Tomasso is determined to stay “true to who we are and what we’ve done regardless of how big we get.” And one way First Watch has stayed true to its identity is by being attentive to the preferences of its target audience. When customers wanted cocktails as a way to unwind with friends over brunch – First Watch delivered. And location intelligence can help identify the next consumer trend to drive the brand’s continued success.
Trade Area Analysis of First Watch in Q4 2023 using the AGS: Behavior & Attitudes dataset revealed that “Food Label Readers”, “Organic Foodies”, and “Vegans” were overrepresented in the restaurant’s trade areas compared to the nationwide benchmark. This indicates that First Watch’s commitment to fresh ingredients resonates with clientele that prioritize a healthy diet. Meanwhile, the data also showed that these consumers were likely to be involved in various forms of exercise; “Fitness Fans”, “Joggers”, “Pilates People”, and “Weight Lifters” were also prevalent psychographic segments in First Watch’s trade area.
This suggests that First Watch might consider exploring uncharted waters by adding smoothies or post-workout shakes to its menu, or by opening smaller-format locations in fitness centers to better serve its health-conscious audience.
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Land Ho!
First Watch has enjoyed smooth sailing through a commitment to bringing diners a fresh take on breakfast, brunch, and lunch. As long as this ship stays anchored in its identity, First Watch should find that the wind is at its back for the foreseeable future.
For updates and more data-driven dining insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Whether it’s an at-home yoga practice, a workout at the gym, or a sports league at the park, the biggest players in the sporting goods space – Hibbett Sports and DICK’s Sporting Goods – have the gear to keep a variety of consumers outfitted. Armed with the latest location intelligence data, we took a closer look at these retailers’ recent offline performance and analyzed some of the psychographic characteristics of visitors to DICK’s and Hibbett’s.
Last year started off strong for DICK’s Sporting Goods and Hibbett Sports, with visits to both retailers up in Q1 2023 relative to the equivalent quarter in 2022. But ongoing inflation and tighter consumer budgets weighed on visits as the year progressed, and foot traffic to DICK’s and Hibbett dipped slightly year-over-year (YoY) in the second half of the year. Still, in spite of the challenges, both brands succeeded in keeping their visits close to 2022 levels and maintaining minimal visit gaps.
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The strong Q1 2023 combined with unusually cold weather were likely partially to blame for DICK’s and Hibbett’s sluggish early 2024 performance. But by the end of January, YoY visit gaps had narrowed for both brands – a promising sign for the year ahead.
Who is likely to visit these brands in 2024? We looked at the retailers’ trade area composition to find out.
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Analyzing DICK’s and Hibbett’s trade area using the Spatial.ai: Proximity dataset revealed that both brands were positioned to drive traffic from two significant fitness-related psychographic segments at the end of 2023.
In Q4 2023, “Yoga Advocates” as well as fans of “Functional Fitness” were overrepresented in DICK’s and Hibbett’s trade area relative to the nationwide average. And DICK’s and Hibbett are investing heavily in getting these consumers in the door. DICK’s debut of a new functional fabric and ad campaign for its CALIA clothing line and Hibbett’s new joint loyalty program with Nike could provide an extra foot traffic boost from fitness-forward consumers as 2024 progresses. As temperatures thaw and demand rebounds, these consumers are likely to play a part in a foot traffic resurgence for both brands.
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But while certain sporty audience segments seem to visit both brands, diving deeper into DICK’s and Hibbett’s trade areas using the Spatial.ai: Followgraph dataset also revealed differences between the two retailers’ offline consumer base.
For example, the share of “Hunting Enthusiasts” in DICK’s trade area was 8% smaller compared to the nationwide average, while Hibbett’s trade area included 20% more “Hunting Enthusiasts” than the prevalence of the segment nationwide. Meanwhile, the “Triathlon Participants'’ segment was overrepresented in DICK’s potential market – 4.0% above the national average – and underrepresented in Hibbet’s potential market (8.0% below). These differences suggest that the sporting goods space is big enough to accommodate multiple players at the top, with leading retailers each carving out their own slice of the market.
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So Much Potential
After a relatively rocky end to 2023, foot traffic appears to be on the upswing for both DICK’s and Hibbett early on in 2024. The prevalence of fitness-minded and sporting consumers in the trade areas of both brands could provide a continued foot traffic lift in the weeks and months ahead.
For updates and more data-driven foot traffic insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
In the U.S., one can find many different dishes that incorporate a range of culinary traditions: Kogi truck introduced us to the joy of putting short ribs and vinaigrette slaw in a corn tortilla, topped off with a distinctly Korean salsa made of Korean chiles, rice wine vinegar, and scallions; Banh mi po’ boys combine the best of Vietnamese and Louisianan tradition; Lime and jalapeno-topped yellowtail sashimi hearkens to both Japanese and Peruvian lineages.
In Los Angeles, the LA Times takes readers on a culinary journey to the world of Black Tacos, where lines can reach 3 hours at Worldwide Tacos as one chooses from unique protein options like lamb, salmon, crab, and duck and mouthwatering flavor combinations like jerk, curry, pina colada, blueberry with blue cheese and raspberry chipotle.
While often anchored with a traditional corn tortilla, Black tacos also incorporate flavors and techniques from soul food, such as versions that use barbeque sauce, yams with wild rice, ground turkey, pulled pork, or hot honey catfish.
Alta Adams has its own take on Black tacos with a jerk-spiced sweet plantain taco. Nestled within a homemade corn tortilla, one will find caramelized plantain, mango-habanero salsa and chopped onion and cilantro. In 2022, the Hollywood Reporter named this spot “Black Hollywood’s Top Restaurant for Power Dining.” This restaurant is a popular evening destination, as patrons sip their inventive cocktails well into the night and see if they might catch a glimpse of Jay-Z or John Legend.
At the Smithsonian’s National Museum of African American History and Culture, the entire month of February was dedicated to “African Americans and the Arts” and the impact of African Americans on visual arts, music, cultural movements, and more. From the BLM Movement to Harlem Hellfighters, Hip Hop and Rap to Musical Life at HBCUs, a rich cornucopia awaits. Per Spatial.ai PersonaLive, among those who visited in the past 6 months, when we look at those comprising 70% of visits, nearly 3 in 10 are Educated Urbanites, as well as a healthy dose of Young Professionals, Near-Urban Diverse Families, and Ultra Wealthy Families.
The museum also attracted a broad cross-section of different ethnicities.
This report leverages location intelligence data to analyze the auto dealership market in the United States. By looking at visit trends to branded showrooms, used car lots, and mixed inventory dealerships – and analyzing the types of visitors that visit each category – this white paper sheds light on the state of car dealership space in 2023.
Prior to the pandemic and throughout most of 2020, visits to both car brand and used-only dealerships followed relatively similar trends. But the two categories began to diverge in early 2021.
Visits to car brand dealerships briefly returned to pre-pandemic levels in mid-2021, but traffic fell consistently in the second half of the year as supply-chain issues drove consistent price increases. So despite the brief mid-year bump, 2021 ended with overall new car sales – as well as overall foot traffic to car brand dealerships – below 2019 levels. Visits continued falling in 2022 as low inventory and high prices hampered growth.
Meanwhile, although the price for used cars rose even more (the average price for a new and used car was up 12.1% and 27.1% YoY, respectively, in September 2021), used cars still remained, on average, more affordable than new ones. So with rising demand for alternatives to public transportation – and with new cars now beyond the reach of many consumers – the used car market took off and visits to used car dealerships skyrocketed for much of 2021 and into 2022. But in the second half of last year, as gas prices remained elevated – tacking an additional cost onto operating a vehicle – visits to used car dealerships began falling dramatically.
Now, the price of both used and new cars has finally begun falling slightly. Foot traffic data indicates that the price drops appear to be impacting the two markets differently. So far this year, sales and visits to dealerships of pre-owned vehicles have slowed, while new car sales grew – perhaps due to the more significant pent-up demand in the new car market. The ongoing inflation, which has had a stronger impact on lower-income households, may also be somewhat inhibiting used-car dealership visit growth. At the same time, foot traffic to used car dealerships did remain close to or slightly above 2019 levels for most of 2023, while visits to branded dealerships were significantly lower year-over-four-years.
The situation remains dynamic – with some reports of prices creeping back up – so the auto dealership landscape may well continue to shift going into 2024.
With car prices soaring, the demand for pre-owned vehicles has grown substantially. Analyzing the trade area composition of leading dealerships that sell used cars reveals the wide spectrum of consumers in this market.
Dealerships carrying a mixed inventory of both new and used vehicles seem to attract relatively high-income consumers. Using the STI: Popstats 2022 data set to analyze the trade areas of Penske Automotive, AutoNation, and Lithia Auto Stores – which all sell used and new cars – reveals that the HHI in the three dealerships’ trade areas is higher than the nationwide median. Differences did emerge within the trade areas of the mixed inventory car dealerships, but the range was relatively narrow – between $77.5K to $84.5K trade area median HHI.
Meanwhile, the dealerships selling exclusively used cars – DriveTime, Carvana, and CarMax – exhibited a much wider range of trade area median HHIs. CarMax, the largest used-only car dealership in the United States, had a yearly median HHI of $75.9K in its trade area – just slightly below the median HHI for mixed inventory dealerships Lithia Auto Stores and AutoNation and above the nationwide median of $69.5K. Carvana, a used car dealership that operates according to a Buy Online, Pick Up in Store (BOPIS) model, served an audience with a median HHI of $69.1K – more or less in-line with the nationwide median. And DriveTime’s trade areas have a median HHI of $57.6K – significantly below the nationwide median.
The variance in HHI among the audiences of the different used-only car dealerships may reflect the wide variety of offerings within the used-car market – from virtually new luxury vehicles to basic sedans with 150k+ miles on the odometer.
Visits to car brands nationwide between January and September 2023 dipped 0.9% YoY, although several outliers reveal the potential for success in the space even during times of economic headwinds.
Visits to Tesla’s dealerships have skyrocketed recently, perhaps thanks to the company’s frequent price cuts over the past year – between September 2022 and 2023, the average price for a new Tesla fell by 24.7%. And with the company’s network of Superchargers gearing up to serve non-Tesla Electric Vehicles (EVs), Tesla is finding room for growth beyond its already successful core EV manufacturing business and positioning itself for a strong 2024.
Japan-based Mazda used the pandemic as an opportunity to strengthen its standing among U.S. consumers, and the company is now reaping the fruits of its labor as visits rise YoY. Porsche, the winner of U.S New & World Report Best Luxury Car Brand for 2023, also outperformed the wider car dealership sector. Kia – owned in part by Hyundai – and Hyundai both saw their foot traffic increase YoY as well, thanks in part to the popularity of their SUV models.
Analyzing dealerships on a national level can help car manufacturers make macro-level decisions on marketing, product design, and brick-and-mortar fleet configurations. But diving deeper into the unique characteristics of each dealership’s trade area on a state level reveals differences that can serve brands looking to optimize their offerings for their local audience.
For example, analyzing the share of households with children in the trade areas of four car brand dealership chains in four different states reveals significant variation across the regional markets.
Nationwide, Tesla served a larger share of households with children than Kia, Ford, or Land Rover. But focusing on California shows that in the Golden State, Kia’s trade area population included the largest share of this segment than the other three brands, while Land Rover led this segment in Illinois. Meanwhile, Ford served the smallest share of households with children on a nationwide basis – but although the trend held in Illinois and Pennsylvania, California Ford dealerships served more households with children than either Tesla or Land Rover.
Leveraging location intelligence to analyze car dealerships adds a layer of consumer insights to industry provided sales numbers. Visit patterns and audience demographics reveal how foot traffic to used-car lots, mixed inventory dealerships, and manufacturers’ showrooms change over time and who visits these businesses on a national or regional level. These insights allow auto industry stakeholders to assess current demand, predict future trends, and keep a finger on the pulse of car-purchasing habits in the United States.
