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This year has posed challenges for limited-service dining chains as inflation and higher prices continued to weigh on consumer traffic. We analyzed visitation trends in 2025 so far across major segments to better understand which categories are holding up – and which may need to adjust strategies.
This year brought significant challenges for the limited-service dining industry, as persistent price increases kept many would-be diners at home. Even industry giants like McDonald’s reported declines in same-store sales as lower- and middle-income consumers pulled back spending. Yet several categories, including the ever-impressive chicken segment, managed to buck the trend.
The chart below highlights the differences in YoY foot traffic for major limited service dining concepts in H1 2025. Pizza, burger, and sandwich chains experienced declines, while coffee, chicken, and Mexican-inspired concepts emerged as the growth drivers in terms of overall visit increases.
These segments were likely aided by aggressive unit expansion and consumer preferences shifting toward more affordable, customizable, and protein-forward options. Coffee continues to hold steady as a daily staple, while chicken and Mexican-inspired operators are capturing demand for protein-forward and customizable formats.
However, per-location data tempers this growth narrative. Visits per store declined across every major category – even those with overall visit increases – indicating that expansion may be outpacing underlying demand and pushing the segment toward potential oversaturation.
Recent summer data underscores the cautionary signals. Year-over-year traffic growth for coffee, chicken, and Mexican-inspired concepts was weaker in July than in the first half of the year. By August, declines had spread across nearly every category – with chicken chains in particular seeing a dip in traffic and an even steeper drop in average visits per location – leaving coffee as the only segment to sustain growth.
This broader slowdown in limited-service dining, combined with persistent economic uncertainty, suggests that consumers may be scaling back restaurant spending – even in categories traditionally viewed as more budget-friendly.
While 2025 has been marked by volatility, the underlying consumer appetite for convenient, protein-forward, and customizable dining is helping some limited-service segments stay ahead of the pack. Still, visit per location data suggests that expansion plans may need to be put on ice for the next few quarters.
Instead, operators that focus on menu innovation, building loyalty, and driving higher output per store stand to capture demand when economic pressures ease. As confidence rebounds, concepts that have expanded strategically may be especially well positioned to benefit from renewed consumer traffic.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
After a strong spring for mall traffic, momentum slowed over the summer. As the chart below shows, visits in June declined year-over-year across all three formats, while July and August traffic leveled off.
Yet, even in this softer environment, indoor malls stood out as the only format to register growth – albeit modest – in both July and August. At the same time, outlet malls managed to close their YoY visit gap, likely buoyed by families looking to save on back-to-school shopping. This trend also points to the potential for a rebound in the format, as consumers’ growing focus on value continues to shape shopping behaviors in new ways.
A softer Labor Day capped off the slower summer, with slight dips in visits across all three mall formats compared to Labor Day weekend 2024 (though indoor malls continued to lead with the smallest YoY visit gap). Outlet malls saw the biggest drop, which combined with their flat August performance, suggests that shoppers frequented outlets earlier in the month rather than holding off for Labor Day promotions.
Taken together, these trends indicate that the summer slowdown was not simply the result of consumers holding back for holiday sales. Instead, with sentiment weakening, shoppers appear to be reducing discretionary purchases that typically drive mall traffic, or looking for better value on a routine basis rather than waiting for special sales.
The decline in average mall visit length offers another indicator of softening consumer sentiment and a cutting back on discretionary purchases. Visit length plummeted over the pandemic as consumers tried to limit their time spent in enclosed spaces, but the average visit duration to malls rose in 2023 and again in 2024 – suggesting that malls were slowly regaining their role as destinations for leisure, dining, and extended shopping trips.
The drop in August 2025, however, signals a reversal of that momentum, perhaps reflecting heightened consumer caution and a renewed focus on efficiency and essentials over browsing and discretionary spending.
Malls’ strong visitation trends just a few months ago caution against drawing overly dire conclusions, and the softer summer may represent a temporary reset rather than a lasting shift. Seasonal headwinds, travel, and consumer caution likely weighed on recent performance, while the steady resilience of indoor malls points to enduring shopper demand for in-person experiences. Outlet malls' success in closing their visit gap also adds reason for optimism.
The upcoming holiday season offers malls a chance to regain momentum and recapture consumer attention. While recent trends highlight caution and shorter visit durations, they also underscore consumers’ growing appetite for value and convenience – dynamics that indoor and outlet malls are uniquely positioned to meet. By pairing value-driven promotions with engaging experiences and festive activations, malls can reassert their role as destinations not just for shopping, but for leisure and community during the holidays. This combination positions shopping centers to benefit from seasonal demand, even as consumers remain more selective with discretionary spending.
For more data-driven consumer insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more
After a period of robust growth following COVID, the eatertainment sector has slowed. Rising prices and economic uncertainty have led many consumers to tighten their budgets, cutting back on discretionary activities. But Q2 2025 data points to an emerging trend that could reshape the industry's trajectory: unlimited-play subscription models that drive repeat visits to major chains.
Eatertainment’s leading brands have followed very different trajectories since 2019. Topgolf and Dave & Buster’s expanded significantly after COVID, driving overall visits above 2019 levels and outperforming the broader full-service restaurant (FSR) segment. By Q2 2025, Topgolf’s systemwide foot traffic was up 59.2% compared to the same period in 2019, while Dave & Buster’s overall visits rose 7.1%. However, both chains began to slow at the unit level in 2022 as inflation weighed on household budgets.
Chuck E. Cheese, meanwhile, shuttered dozens of locations after its 2020 bankruptcy. But in mid-2024, the brand’s systemwide and per-location visits began rebounding significantly, surpassing even the broader FSR segment by Q1 2025.
Chuck E. Cheese’s resurgence can be traced to a revamped Summer Fun Pass program launched in the summer of 2024. By offering unlimited play, the company drove a dramatic increase in repeat visits – and the model proved so successful that the company extended it year-round, fueling sustained visit growth that continued into 2025.
Between March and May 2025, per-location visits to Chuck E. Cheese surged 17.6% to 23.0% year over year (YoY), before stabilizing in June and July as the chain began lapping its extraordinary 2024 performance. Importantly, this plateau doesn’t indicate decline – instead, it highlights Chuck E. Cheese’s ability to maintain traffic levels that seemed unimaginable just two years ago.
Chuck E. Cheese’s loyalty surge also shows no signs of abating. In June 2024 12.0% of visitors came in at least twice during the month – up from 7.2% to 8.0% the previous summer. And although repeat visitation dipped somewhat when school resumed in the fall, it remained elevated YoY and rebounded again this summer.
Topgolf has long relied on expansion to drive growth. But even as overall foot traffic has continued surging past pre-COVID benchmarks, visits per location began declining in 2022.
Recent data, however, suggests this dynamic is shifting. Since May, the chain has posted high single-digit per-location YoY growth – a clear indicator of unit-level recovery. And though same-venue sales still fell 6.0% last quarter, the company raised its guidance, signaling an improved outlook.
Here too, loyalty metrics point to the central role of Topgolf’s revived Summer Fun Pass in reigniting traffic by offering value-conscious consumers more affordable access to its premium experience. Though the gains are smaller than those seen by Chuck E. Cheese’s, they still mark a meaningful step in Topgolf’s recovery.
Dave & Buster’s flagship chain continues to lag peers on YoY visitation, with Q2 2025 traffic below 2024 levels. Still, visit data for May to July 2025 points to an improving trend, aligning with the company’s recent report of better comp sales in June.
Once again, progress appears tied to a new subscription model – Dave & Buster’s first-ever Summer Season Pass. Priced similarly to last year’s new Winter Pass, but timed to coincide with school and college vacations, the summer program significantly boosted repeat visits and strengthened customer engagement. And although per-location traffic at Dave & Buster’s remains a challenge, the brand’s growing loyalty base and expanding footprint give it a foundation for steady, sustainable growth.
Much like gym memberships, affordable flat fees for gameplay at eatertainment venues allow budget-conscious consumers to stretch their dollars by visiting more often. And these subscription-based models appear to be resonating with consumers in 2025.
But the model comes with its own challenges. For Chuck E. Cheese, Topgolf, and Dave & Buster’s, the key test will be turning higher visitation into greater spend. Converting traffic gains into food, beverage, and event revenue – without eroding margins – will ultimately determine whether subscription-driven loyalty can deliver sustainable long-term growth.
For more data-driven consumer insights, visit placer.ai/anchor.
Starbucks launched its latest fall menu on August 26th, 2025, which included the fan-favorite Pumpkin Spice Latte (PSL). How did the return of the anticipated beverage impact visits this year? We dove into the data to find out.
The fall menu launch and PSL return drove significant visit spikes to Starbucks, as shown in the chart below. And traffic on this year's PSL launch was nearly identical to 2024 levels – highlighting the remarkable consistency of the seasonal offering that has now become a cultural staple. The ability of the PSL to drive traffic at scale – even after two decades – underscores its unique role in Starbucks' playbook.
While the PSL's appeal is coast-to-coast, enthusiasm varies geographically.
The map below plots the increase in Starbucks visits on the launch of the fall menu compared to each state's pre-fall menu launch daily average. The Mountain region emerged as this year's PSL epicenter: Utah led the nation with a traffic surge of over 40% above its daily average, with neighboring states like Colorado, Idaho, and Nevada also showing exceptional gains. The Midwest and Appalachia, including West Virginia and Kentucky, followed with their own impressive double-digit increases.
By contrast, increases were more muted in the Northeast and Southeast, with single-digit visit growth in Louisiana, Mississippi, Georgia, New York, Vermont, and New Hampshire. Together, these patterns reveal both the universal draw of Starbucks’ seasonal offerings and the regional nuances that shape consumer response.
While competitors like Dunkin' and Dutch Bros. also leverage seasonal menus to attract customers, their launch-day boosts don't match the scale of the PSL phenomenon, as shown in the chart below. Starbucks has successfully transformed a menu update into a highly anticipated cultural moment that competitors struggle to replicate.
This data suggests that Starbucks' fall launch doesn't just boost its own traffic – it sets the benchmark for the entire industry. The brand’s ability to blend product innovation with cultural relevance reinforces its position as the undisputed leader in the seasonal beverage market.
The data from the 2025 fall menu launch suggests that the Pumpkin Spice Latte is far more than a seasonal beverage; it is one of Starbucks' most reliable and defensible strategic assets. The popular LTO provides a predictable traffic and revenue anchor, transforming the fall menu and the PSL at its center into a reliable financial instrument that widens the company's competitive advantage.
Ultimately, the enduring success of the PSL highlights Starbucks' mastery in transforming a product into a cultural tradition, proving that the most powerful driver of consumer behavior isn't just the product itself, but the anticipation and ritual built around it.
For more data-driven insights, visit placer.ai/anchor
Secondhand shopping has emerged as a major storyline this season amid potential tariff-driven apparel price hikes – but foot traffic data shows that thrifting's move into the mainstream has been years in the making. We dove into the data to assess the state of the thrift store segment in 2025 and explore what’s driving its continued momentum.
Thrift store foot traffic has been on an impressive upward trajectory since COVID. In Q2 2025, visits were up 39.5% compared to Q2 2019 – far exceeding the 9.5% growth seen across the broader clothing industry.
This visit growth advantage reflects a mix of factors, including heightened economic pressures and sustainability concerns. In addition, while much apparel shopping has shifted online – and digital resale platforms like ThredUp are gaining traction – thrifting remains inherently experiential and in-person.
Thrifting’s unique seasonality also highlights its important role in the consumer shopping cycle. As the chart below illustrates, conventional apparel peaks during the holiday shopping season (Q4) while thrift stores hit their stride in summer (Q3) – likely buoyed by warm-weather wardrobe refreshes and back-to-school shopping.
A closer look at year-over-year (YoY) trends show industry-wide thrift store visit increases outpacing per-location gains, suggesting that the segment’s growth is partly driven by store openings. Yet established locations are thriving too, with average visits per location continuing to rise even against last year’s strong benchmarks.
This dual pattern – new stores bringing in additional shoppers while established locations continue to grow – shows that thrifting’s momentum reflects true market expansion rather than merely a redistribution of demand.
Demographic data also points to thrifting’s ongoing move into the mainstream. The median household income of areas feeding visits to thrift stores has risen steadily since 2019, signaling a significant broadening of these stores' customer base beyond their traditional lower-income demographic.
Geographically, thrift shopping has also expanded beyond its urban roots. The share of visits from rural, semi-rural, and suburban communities has climbed consistently over the past six years, making secondhand shopping a fixture of consumer culture across regions and income levels.
With potential tariffs threatening to raise the cost of imported clothing, continued economic pressures, and rising demand for sustainable alternatives, thrift stores appear poised to thrive well into the future. Will secondhand visits climb to new highs this summer?
Follow Placer.ai/anchor to find out.
Whether it’s a family picnic, a romantic stroll, or a casual jog, local parks have long been woven into the fabric of American life. In recent years, however, when and how people use these green spaces has shifted in important ways.
Using Placer.ai’s index of 3,000 local parks (i.e., smaller parks within cities, towns, and suburbs and excluding national and state parks), we analyzed visitation patterns over the past year and compared them to pre-COVID baselines. The results reveal not only a steady rise in park traffic, but also meaningful changes in how Americans engage with these public spaces.
Visits to local parks have steadily increased since 2019 as shown in the graph below – reflecting a sustained post-pandemic shift toward outdoor activities.
But the data also shows an interesting seasonal shift. Unsurprisingly, park visits tend to peak in spring and summer (Q2 and Q3), and drop in winter. But whereas in 2019 and 2021, Q3 slightly outperformed Q2, this trend began to reverse in 2022 – and over the past three years, spring and early summer have consistently outpaced the July to September period. Additionally, while Q2 visits have grown year after year, Q3 visits began to decline in 2024 – and July 2025 data suggests the trend may be continuing.
The shift, though subtle, may be tied to extreme summer heat waves in recent years – but it remains to be seen if this pattern will hold long-term.
Beyond sheer numbers, how people use parks is also changing. Since 2019, the share of visits lasting under 30 minutes has dropped, while visits over 30 minutes have increased – pointing to more intentional, extended outings that may include picnics, sports, or social gatherings.
At the same time, the share of weekday and early-day visits have declined, while weekend and evening visits have grown. This suggests that park trips are increasingly seen as dedicated leisure activities – part of people’s weekend plans rather than casual, quick visits.
Meanwhile, analyzing parks' trade areas indicates a subtle but significant shift in the demographic profiles of park-goers.
In both 2018/9 and 2024/5, park visitors tended to come from relatively affluent areas, with median household incomes (HHIs) above the nationwide average of $79.6K. But the analyzed period saw a modest but significant decline in the median HHI of parks’ trade areas. indicating a broadening of the audience making use of these spaces.
This shift was accompanied by an increase in the participation of families with children – further evidence of the emergence of local parks as communal, family-oriented spaces.
The growth in visitation along with the shifts in timing, duration, and demography carry important implications for local governments and park planners – and understanding these trends can help cities serve their communities and allocate relevant resources more effectively.
For example, with weekend visitation on the rise, cities could plan more park events on Saturdays and Sundays to maximize attendance and community engagement. In addition, more weekend visitors may require expanded parking, public transport options, or bike access to accommodate higher demand.
The growth in later and longer park visits may also suggest a greater need for improved evening amenities, such as better lighting for safety and extended hours for public facilities. Longer visits could also mean higher demand for seating, shaded areas, restrooms, and refreshment vendors. And more families with children could drive demand for enhanced playground equipment, family-friendly programming, and child safety features.
By aligning park services with these evolving patterns, local governments can better serve residents, attract more visitors, and make the most of the growing enthusiasm for outdoor public spaces.
For more up-to-date insights into population movement and civic trends, explore our free migration tool.
Malls have long acted as a gleaming symbol of American retail. Following the opening of the first indoor mall in 1956, and as the American middle class increasingly moved from the city to the suburbs, malls continued to open at a rapid rate. By 1960, some 4,500 shopping centers had opened nationwide, filling the growing demand for “third places” – spaces that allowed the newly suburban populations to gather, socialize, and create community. And while that role evolved over the years, it’s safe to say that malls have played a major part in shaping the American shopping culture.
But malls’ rapid expansion led to an oversaturated market – some estimates suggest that there are approximately 24 square feet of retail space per U.S. citizen, as compared to 4.6 for the U.K. and 2.8 for China. Many began to predict the demise and downfall of malls, and that narrative intensified as online shopping grew in popularity. The rise of big-box stores, a focus on “services, not things,” and COVID-19 only accelerated these trends.
A lot of the doom and gloom predictions tend to de-emphasize the mall's role as a modern incarnation of a bustling downtown shopping area.
But a lot of these doom and gloom predictions focus on malls only as a place to shop, and tend to de-emphasize their other role as the third place – a modern incarnation of a bustling downtown shopping area, replete with shops, services, and places to meet. And after two years of isolation and a new, pandemic-induced wave of suburban relocation, malls’ potential to bring people together is more prized than ever.
So although malls were hit hard during COVID-19, many of them are finding ways to reinvent themselves and stay relevant. Today, more than halfway through 2022, the challenges that malls face continue to evolve and change – but malls are evolving too. This white paper covers a few specific ways that some malls have found to thrive in the new normal. Some shopping centers are turning to entertainment to draw crowds into their doors. Others are focusing on offering a full visitor experience that extends beyond simply grabbing a new shirt or a burger at the food court. Still, more are embracing omnichannel options, offering an integrated on and offline experience to their shoppers. In the face of significant retail challenges, top-tier malls are turning to innovative solutions to stay ahead of the game.
The pandemic posed significant challenges to malls. Although foot traffic to the category rose back up in the summer of 2021, the Delta and subsequent Omicron waves brought visits down once more. And as visit gaps post-Omicron began to narrow, inflation and gas prices put the brakes on any return to normalcy. April and May 2022 saw visits beginning to trend up, though the unrelenting rise of inflation, the highest it’s been in the past 40 years, has slowed that recovery slightly.
Foot traffic data shows that malls are continuing to attract visitors, despite the challenges that seem to crop up weekly.
Still, foot traffic data shows that malls are continuing to attract visitors, despite the challenges that seem to crop up weekly. And while they may no longer play the central role they once did in Americans’ shopping routines, malls still serve as indoor community hubs where friends and family can come together for diverse food, shops, and entertainment options. This could explain why top-tier malls keep on coming back despite the seemingly constant obstacles.
Comparing monthly visits from January 2022 through July 2022 to the same period in 2019 highlights the significant difficulties facing the sector. Indoor malls, open-air lifestyle centers, and outlet malls alike saw marked lags in foot traffic as compared to three years ago.
Monthly year-over-three-year (Yo3Y) foot traffic comparisons also highlight mall resilience.
The monthly year-over-three-year (Yo3Y) foot traffic comparisons also highlight mall resilience. Following an Omicron-plagued January, the visit gaps narrowed in February 2022 to less than 5% for all the segments. And although the increase in gas prices and inflation brought visits down in March, malls quickly bounced back in April 2022, with indoor malls seeing only 1.8% fewer visits than in 2019 and open-air shopping centers down only 4.8% Yo3Y. Foot traffic fell again in May and June as consumers tightened their budgets in the face of rising prices, but consumers appear to have quickly made peace with the new economic reality. By July 2022, visits to indoor malls and open-air lifestyle centers were only 3.5% and 2.7% lower than they had been in July 2019.
COVID didn’t just impact visit numbers – since 2020, mall visits have also gotten shorter, likely a result of pandemic restrictions and a general desire not to congregate any longer than necessary. And although 2021 and 2022 saw a slight uptick in time spent at malls and shopping centers – from 60 minutes in 2020 to 62 minutes in 2021 and 2022 – the median dwell time is still significantly lower than the 70 minutes median dwell time of pre-COVID 2018 and 2019.
Shorter visits are not necessarily a bad thing – intent-driven shoppers may simply be doing more research ahead of time and less in-mall browsing.
Shorter visits are not necessarily a bad thing in and of themselves – consumers today are highly informed, so many intent-driven shoppers may simply be doing more research ahead of time and less in-mall browsing. But shorter (and fewer) visits do mean that malls must focus on giving shoppers a reason to visit. We explore some successful strategies below.
Malls have long integrated entertainment into their overall experience in the form of arcades, movie theaters, and even coin-operated animal rides. Some malls, however, are taking their entertainment offerings to the next level.
In August 2021, CBL Properties, a Tennessee-based property developer, announced the opening of the Hollywood Casino by Penn National Gaming in the York Galleria Mall in York, Pennsylvania. The 80,000 square foot casino, which boasts 500 slots and 24 live-action table games, opened in the mall’s lower level. The space was occupied by a now-closed Sears department store, and the entertainment venue now functions as a new anchor to draw customers in.
The casino’s opening has had a dramatic impact on the mall’s foot traffic. In a year-over-three-year (Yo3Y) comparison, July 2021 saw 2.4% fewer visitors than July 2018. But when the casino opened in August 2021, visits to the location jumped to 31.4% Yo3Y. This increase is all the more impressive considering that the casino opened on August 19th, with only 12 days left in the month.
The mall, which had seen negative Yo3Y visit numbers until the casino’s opening, has sustained the positive visit trend through July 2022 – a testament to the appeal of in-mall entertainment.
Another mall betting on indoor entertainment is the Pierre Bossier Mall in Bossier City, Louisiana. In April 2022, Surge Entertainment opened a child-friendly space, which includes zip-lining, bowling, laser tag and arcade games. The Surge Entertainment chain is co-owned by Drew Brees, the former New Orleans Saints quarterback, and has 15 locations around the country. The Pierre Bossier Mall branch is filling the space vacated by Virginia College, which closed its doors in 2018.
Since Surge Entertainment opened its Bossier City location, the mall has seen a dramatic increase in average dwell time.
Since Surge Entertainment opened its Bossier City location, the mall has seen a dramatic increase in average dwell time. Between July 2021 and March 2022, median dwell time hovered between 51 and 58 minutes. But following the center’s opening, median dwell time jumped to 78 minutes. Since then, the median dwell time has remained consistently elevated: In the four months since the Surge Entertainment opening, median dwell times did not drop below 75 minutes.
Brick-and-mortar retailers once viewed online shopping as a threat – but now, mall owners and operators are increasingly turning to digital channels to complement existing approaches. COVID-19 and the surge of online shopping further fueled malls’ digital progress. Over the past two years, large malls and suburban shopping centers across the country have been rolling out various online and social shopping options and adopting omnichannel strategies.
In September 2020, Centennial, a real estate investment firm with many malls and mixed-use entertainment centers in its portfolio, launched a chain-wide omnichannel platform called Shop Now!. The app allows consumers to shop across all Centennial malls the way someone would shop on Amazon.
The first phase of the program, which launched in October 2020, allowed users to browse an AI-powered search engine connected to the inventory of all of the stores operating in their mall of interest. In February 2022, Centennial debuted phase two of the program at its Santa Ana, CA based MainPlace Mall. It allows customers to consolidate orders from several stores into a single cart, get the order fulfilled by personal shoppers, and have the orders ready for same-day delivery or on-site pickup.
The e-commerce app could have detracted shoppers from physically going to the mall – but instead, the program increased both monthly and loyal visitors.
The app allows consumers to browse and shop from the comfort of their phones. It could have detracted shoppers from physically going to the mall – but instead, the program has increased both monthly and loyal visitors. In the months following the launch of the second phase, MainPlace Mall saw its loyal visits increase by 5% (from 46.2% in February ‘22 to 51.3% in June ‘22), while overall monthly visits in April ‘22 increased by 5.5% when compared to 2019. The digital investment also helped the mall make sales that could have been lost to other e-commerce platforms. The mall’s brick-and-mortar success following the addition of a digital channel highlights how malls can rise to the top by embracing an omnichannel strategy.
Continuing its innovative streak, the MainPlace Mall recently added an experiential component with the opening the American Ninja Warrior Adventure Park in July 2022 in the place of four former retail stores. During its first month of operation, the park drove the mall’s share of loyal visits up by 13.4% compared to the previous month while boosting Yo3Y monthly visits by 18.0%.
The difference in impact between the online platform launch and the opening of the American Ninja Warrior Adventure Park indicates that malls can enjoy both gradual gains over time as well as jumps in foot traffic and loyalty, depending on the strategy they adopt.
Omnichannel strategies can also revitalize food courts hit hard by the pandemic. Arundel Mills Mall, part of the Simon Property Group, began offering online orders in February 2022 via a platform called Snackpass, allowing users to use the app at various eateries around the mall. Snackpass, launched in 2017 as a food ordering app on the Yale campus, facilitates group ordering and includes various social features. Its current iteration allows customers to pre-order food, skip lines, collect rewards, and engage with friends. It also offers discounts on group orders, in an effort to promote social dining.
Since the beginning of the Snackpass partnership, the shopping center itself is seeing more visitors – many of whom are coming from farther away.
Since the beginning of the Snackpass partnership, the shopping center itself is seeing more visitors – many of whom are coming from farther away. In the five months following the app’s launch, Arundel Mills saw an overall increase of 15 square miles to its True Trade Area (TTA), and an increase of 29.5% in visits per sq. ft. – The consistent increase in TTA and visits per sq. ft. are a testament to the power of innovative dining partnerships to draw traffic to top-tier malls.
With many retailers reducing their on-mall presence, empty brick-and-mortar stores have attracted plenty of negative attention. But now, malls are increasingly repurposing vacated spaces in new, innovative ways that resonate with local communities and can fill their evolving needs.
At the Ocean County Mall in Toms River, NJ, Simon Property Group repurposed the huge space left by a former Sears store and turned it into a lifestyle center, with stores opening throughout 2020. The space is now being used by a number of highly popular chains such as LA Fitness, Ulta Beauty, HomeSense, and P.F. Chang’s and also includes a children's play area.
This pivot seems to be working. Median dwell time to the mall has increased from 53 minutes to 56 minutes, a significant change when considering that a majority of malls have recently seen their dwell times drop.
The center has also seen the median age for its trade area decrease from 40.5 years old in the first half of 2021 to 37.2 in the first half of 2022, a dramatic shift in visitor demographics. Yo3Y visits are strong as well – July 2022 were up by 17.1%.
In a similar tale of a closed Sears turning into a lifestyle center, the Northshore Mall in Peabody, MA turned the space vacated by the department store into a mixed-use center. The most significant anchor is now the high-end Life Time Fitness Center that offers cardio, weights, and functional training rooms, and includes yoga, pilates, and cycling studios, indoor and outdoor pools, basketball and pickleball courts, saunas, and a bistro.
As soon as the health club opened its doors in July 2021, visits to the mall increased – significantly outpacing the levels seen when Sears was still open.
As soon as the health club opened its doors in July 2021, visits to the mall increased – significantly outpacing the levels seen when Sears was still open. Both Yo3Y and year-over-four-year (Yo4Y) foot traffic numbers were impressive, with July 2022 seeing 17.2% more visitors than three years prior.
As visits to malls become more focussed, selecting the right tenant has never been more important – and that may mean looking at unconventional occupants to draw in customers.
In one example of tapping into local needs, the Westfield Oakridge shopping center in San Jose, CA, opened a specialty grocery store on its premises. 99 Ranch Market, one of the largest Asian supermarket chains in the U.S., began operating its first mall location in March 2022. The location includes classic grocery store items such as produce, meat, and seafood sections, and also boasts a dining hall, tea bar, and bakery.
Its opening day saw lines snaking out the door, as excited locals queued to sample the store’s delicacies. And the crowd-drawing hype seems to be more than a flash in the pan – the months following the opening were the mall’s strongest in the past year and a half. Yo3Y visits were up by 10.1% in July 2022 , with some shoppers reporting that the addition of the grocery store had turned Westfield Oakridge into their all-in-one stop shop.
Although the area was not lacking in grocery options, retail foot traffic data indicates that the new 99 Ranch Market at Westfield Oakridge Mall still filled a void.
Although the area was not lacking in grocery options, retail foot traffic data indicates that the new 99 Ranch Market at Westfield Oakridge Mall still filled a void – the new grocery store’s trade area has only minimal overlaps with the other trade areas of the nearby 99 Ranch Markets locations. This means that most of the new 99 Ranch Market’s customers were not being well-served by the existing locations of the chain.
Westfield Oakridge is not the only San Jose mall turning to food to attract the crowds. On June 16th 2022, following much hype and a pandemic-related delay, Eataly, the all-in-one Italian market, restaurant, and cooking school opened its first Northern California location at the Westfield Valley Fair in Santa Clara, CA.
Prior to the launch, the Westfield Valley Fair mall was already one of the more successful malls in the country – but the opening of Eataly seems to be driving even more foot traffic. Yo3Y visits to malls during Eataly’s opening week exceeded 20% for the first time in months and have since remained consistently elevated, with visits for the week of July 25th up 27.7% relative to the equivalent week in 2019.
In March 2022, regional department store Von Maur opened its doors at The Village of Rochester Hills, an open-air lifestyle center in Michigan. The retailer, which has 36 locations throughout the Midwest, took over the space left vacant by Carson’s, another Midwest-based department store.
What may be the first new department store in the Detroit metropolitan area in over a decade is driving visits to the shopping center.
What may be the first new department store in the Detroit metropolitan area in over a decade is driving visits to the shopping center. Von Maur’s March 2022 opening pushed Yo3Y visits up by 16.9% compared to the mere 4.3% Yo3Y increase the month before.
Part of the secret to Von Maur’s success lies in the psychographic characteristics of residents within the mall’s trade area. Using Spatial.ai’s GeoWeb data, a tool which tracks online engagement with various trends and topics by neighborhood, we found that the TTA surrounding The Village had an index of 131 for department store shoppers. In other words, people in the mall’s trade area exhibited heightened interest in department stores – they engaged with department-store-related content at a rate that was 1.3 times higher than the national average – which helps explain why Von Maur is thriving in this specific location. And in another testament to the strength of immersive retail experiences, Von Maur, which focuses on curating a unique shopper journey and features a pianist at all of its locations, has been ranked the top department store in America.
The addition of Von Maur is not the only change that The Village is implementing – the mall has continued adding new stores and will be opening more throughout the year. These, too, will likely boost foot traffic to the lifestyle center.
The mall’s ability to select tenants that cater to, and reflect the needs and behaviors of its consumers is likely to continue driving success. By drilling down into the nitty-gritty details of who comes to shop, where they come from, and what shops they enjoy frequenting, mall management can tailor the shopping center to meet the needs of its base.
The “death of the American mall” has been predicted for years. The reality, however, is much more nuanced than that – like many other sectors, malls are undergoing a shift to help them better serve evolving customer needs and survive and thrive in an ever-shifting retail landscape.
The malls featured in this white paper have found ways to consistently attract visitors despite the various obstacles faced by the category over the past two years. By understanding that the American mall must evolve along with the consumers, mall owners can successfully revitalize their retail spaces.
This report leverages location intelligence data to analyze the auto dealership market in the United States. By looking at visit trends to branded showrooms, used car lots, and mixed inventory dealerships – and analyzing the types of visitors that visit each category – this white paper sheds light on the state of car dealership space in 2023.
Prior to the pandemic and throughout most of 2020, visits to both car brand and used-only dealerships followed relatively similar trends. But the two categories began to diverge in early 2021.
Visits to car brand dealerships briefly returned to pre-pandemic levels in mid-2021, but traffic fell consistently in the second half of the year as supply-chain issues drove consistent price increases. So despite the brief mid-year bump, 2021 ended with overall new car sales – as well as overall foot traffic to car brand dealerships – below 2019 levels. Visits continued falling in 2022 as low inventory and high prices hampered growth.
Meanwhile, although the price for used cars rose even more (the average price for a new and used car was up 12.1% and 27.1% YoY, respectively, in September 2021), used cars still remained, on average, more affordable than new ones. So with rising demand for alternatives to public transportation – and with new cars now beyond the reach of many consumers – the used car market took off and visits to used car dealerships skyrocketed for much of 2021 and into 2022. But in the second half of last year, as gas prices remained elevated – tacking an additional cost onto operating a vehicle – visits to used car dealerships began falling dramatically.
Now, the price of both used and new cars has finally begun falling slightly. Foot traffic data indicates that the price drops appear to be impacting the two markets differently. So far this year, sales and visits to dealerships of pre-owned vehicles have slowed, while new car sales grew – perhaps due to the more significant pent-up demand in the new car market. The ongoing inflation, which has had a stronger impact on lower-income households, may also be somewhat inhibiting used-car dealership visit growth. At the same time, foot traffic to used car dealerships did remain close to or slightly above 2019 levels for most of 2023, while visits to branded dealerships were significantly lower year-over-four-years.
The situation remains dynamic – with some reports of prices creeping back up – so the auto dealership landscape may well continue to shift going into 2024.
With car prices soaring, the demand for pre-owned vehicles has grown substantially. Analyzing the trade area composition of leading dealerships that sell used cars reveals the wide spectrum of consumers in this market.
Dealerships carrying a mixed inventory of both new and used vehicles seem to attract relatively high-income consumers. Using the STI: Popstats 2022 data set to analyze the trade areas of Penske Automotive, AutoNation, and Lithia Auto Stores – which all sell used and new cars – reveals that the HHI in the three dealerships’ trade areas is higher than the nationwide median. Differences did emerge within the trade areas of the mixed inventory car dealerships, but the range was relatively narrow – between $77.5K to $84.5K trade area median HHI.
Meanwhile, the dealerships selling exclusively used cars – DriveTime, Carvana, and CarMax – exhibited a much wider range of trade area median HHIs. CarMax, the largest used-only car dealership in the United States, had a yearly median HHI of $75.9K in its trade area – just slightly below the median HHI for mixed inventory dealerships Lithia Auto Stores and AutoNation and above the nationwide median of $69.5K. Carvana, a used car dealership that operates according to a Buy Online, Pick Up in Store (BOPIS) model, served an audience with a median HHI of $69.1K – more or less in-line with the nationwide median. And DriveTime’s trade areas have a median HHI of $57.6K – significantly below the nationwide median.
The variance in HHI among the audiences of the different used-only car dealerships may reflect the wide variety of offerings within the used-car market – from virtually new luxury vehicles to basic sedans with 150k+ miles on the odometer.
Visits to car brands nationwide between January and September 2023 dipped 0.9% YoY, although several outliers reveal the potential for success in the space even during times of economic headwinds.
Visits to Tesla’s dealerships have skyrocketed recently, perhaps thanks to the company’s frequent price cuts over the past year – between September 2022 and 2023, the average price for a new Tesla fell by 24.7%. And with the company’s network of Superchargers gearing up to serve non-Tesla Electric Vehicles (EVs), Tesla is finding room for growth beyond its already successful core EV manufacturing business and positioning itself for a strong 2024.
Japan-based Mazda used the pandemic as an opportunity to strengthen its standing among U.S. consumers, and the company is now reaping the fruits of its labor as visits rise YoY. Porsche, the winner of U.S New & World Report Best Luxury Car Brand for 2023, also outperformed the wider car dealership sector. Kia – owned in part by Hyundai – and Hyundai both saw their foot traffic increase YoY as well, thanks in part to the popularity of their SUV models.
Analyzing dealerships on a national level can help car manufacturers make macro-level decisions on marketing, product design, and brick-and-mortar fleet configurations. But diving deeper into the unique characteristics of each dealership’s trade area on a state level reveals differences that can serve brands looking to optimize their offerings for their local audience.
For example, analyzing the share of households with children in the trade areas of four car brand dealership chains in four different states reveals significant variation across the regional markets.
Nationwide, Tesla served a larger share of households with children than Kia, Ford, or Land Rover. But focusing on California shows that in the Golden State, Kia’s trade area population included the largest share of this segment than the other three brands, while Land Rover led this segment in Illinois. Meanwhile, Ford served the smallest share of households with children on a nationwide basis – but although the trend held in Illinois and Pennsylvania, California Ford dealerships served more households with children than either Tesla or Land Rover.
Leveraging location intelligence to analyze car dealerships adds a layer of consumer insights to industry provided sales numbers. Visit patterns and audience demographics reveal how foot traffic to used-car lots, mixed inventory dealerships, and manufacturers’ showrooms change over time and who visits these businesses on a national or regional level. These insights allow auto industry stakeholders to assess current demand, predict future trends, and keep a finger on the pulse of car-purchasing habits in the United States.
