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About the Placer 100 Index for Retail & Dining: The Placer 100 Index for Retail and Dining is a curated, dynamic list of leading chains that often serve as prime tenants for shopping centers and malls. The index includes chains from various industries, such as superstores, grocery, dollar stores, dining, apparel, and more. The goal of the index is to provide insight into the wider trends impacting the retail, dining and shopping center segments.
In December 2024, retail and dining visitation slowed slightly, with overall visits to the Placer 100 Retail & Dining Index down 0.8% year over year (YoY). The December dip was likely due in part to an extra Saturday last year – the busiest day of the week for many retail and dining chains.
But comparing overall visits in November and December 2024 to the same months in 2023 shows that visits to the Placer 100 Index remained on par with 2023 levels (+0.0%) during the last two months of the year. So despite headwinds and a shorter shopping season (just 28 days between Thanksgiving and Christmas, compared to 33 last year), brick-and-mortar retail and dining establishments ultimately attracted the same number of holiday season visits, all told, as they did last year.
Ever since the launch of Chili’s Big Smasher Burger promotion in late April 2024, YoY visits to Chili’s have been on the rise, buoyed by diners eager to indulge in a full-service experience at a QSR price point. And in December 2024, the chain once again topped the Placer 100 rankings, with visits to the chain up an impressive 21.0% YoY – fewer Saturdays notwithstanding.
Fitness clubs also figured prominently on December’s Placer 100 list, as did budget mainstay Aldi – underscoring the continued robust demand for no-frills, value-oriented grocery offerings. Notably, Family Dollar saw a 4.2% YoY increase in average visits per location – potentially reflecting the success of parent company Dollar Tree’s rightsizing efforts. Meanwhile, Big Lots saw a 5.2% YoY visit bump, likely fueled by strong consumer interest in its liquidation sales.
But value wasn’t the only winner of this year’s holiday season. Upscale department store Nordstrom enjoyed a substantial YoY visit uptick in November and December 2024 – with overall visits to the chain rising 6.5%. This stands in sharp contrast to the wider department stores sector, which experienced a 3.2% decline during the same period.
A look at the demographic profile of Nordstrom’s captured market shows that the chain’s success is likely due in part to its affluent – and young – customer base. In November and December 2024, the median household income of the census block groups (CBGs) from which Nordstrom drew its shoppers – weighted to reflect the share of visitors from each CBG – stood at $113.1K, significantly higher than the $81.3K median for the wider department store space. Nearly a third of Nordstrom's captured market (27.4%) was composed of “Ultra Wealthy Families” – compared to 9.5% for the sector as a whole. And unlike other department stores, which were slightly less likely than average to attract “Young Professionals,” that segment made up 9.7% of Nordstrom’s captured market, well above the nationwide baseline of 5.8%. As Gen-Z leads the charge back to malls, Nordstrom’s robust foothold among younger consumers bodes well for its future success.
Like many department stores, Nordstrom relies on the holiday season to bolster its annual bottom line – in 2024, November and December visits accounted for nearly a quarter (22.5%) of the chain’s total visits for the year. A strong performance during these critical months is a positive signal of good things to come – and with the chain being taken private by its founding family, we may see moves aimed at further solidifying Nordstrom’s position in the months ahead.
Despite fewer shopping days, the 2024 holiday shopping season proved resilient – with overall visits to the Placer 100 Retail & Dining Index remaining on par with 2023 levels. While value chains continued to dominate the rankings, upscale retailers like Nordstrom also enjoyed significant success. What trends will the Placer 100 Index uncover in the new year?
Visit placer.ai to find out.
About the Mall Index: The Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
Malls demonstrated their resilience once again in 2024, will traffic to the three shopping formats essentially on par with 2023 levels despite the ongoing consumer headwinds. Indoor malls and open-air shopping centers even saw slight increases – of 1.5% and 1.7% year-over-year (YoY), respectively – while outlet malls experienced a minimal visit decline of 0.4%.
So although YoY visits dipped at all three mall formats in December 2024 – likely due to the month having one less Saturday than December 2023 – malls appear well positioned going into 2025.
The 2024 traffic performance of each format may be correlated with the income levels of the format’s visitor base. Open-air shopping centers, which received the largest YoY visit boost, also attracted the most affluent visitors who were likely less impacted by the ongoing consumer headwinds. Meanwhile outlet malls – which saw slight YoY traffic dips – drew visitors from areas with the lowest household income.
The holidays are particularly busy for shopping centers as consumers shop Black Friday discounts, meet mall Santas, buy gifts, and hang out with family and friends. But comparing average daily visits between Black Friday (November 11th) and New Years Eve (December 31st) with average daily visits during the rest of the year (January 1st to November 28th) reveals that the holiday boost is not distributed equally across the three mall formats.
Outlet malls received the largest Holiday-driven visit boost and Indoor malls came in at a close second, with visits during the holiday season up 59.3% and 57.0%, respectively. Open-air shopping centers lagged behind the other two formats, with daily visits up just 31.4% compared to the rest of the year.
Diving deeper into the data reveals that weekdays receive the largest lift, with weekday traffic at indoor and outlet malls during the holiday season up 63.0% and 66.4%, respectively, compared to the non-holiday season daily average.
The holidays don’t just drive an increase in traffic – dwell time at malls also tends to be longer between Black Friday and New Years Eve when compared to the rest of the year. Visit length at indoor and outlet malls increased by an average of 4.7 minutes, while dwell time at open-air shopping centers grew by an average of 3.1 minutes.
Malls’ holiday success proves once again that shopping centers continue to play an important role in the wider retail landscape. How will indoor malls, open-air shopping centers, and outlet malls perform in 2025?
Visit placer.ai to find out.
With 2024 firmly in the rearview mirror, we look back on the year’s retail foot traffic trends and what they may signal for 2025. Read on for a closer analysis of the retail categories and states that excelled at driving growth.
Overall retail visits increased year-over-year for most months of 2024, with many of the sporadic visit gaps likely due to extraneous circumstances as opposed to any real consumer slowdown.
Last year’s largest YoY retail visit gap – in January 2024 – could be attributed to severe winter weather in large parts of the country. And the April, September, and December YoY visit dips are likely partially due to calendar shifts, with April 2024 affected by the Easter calendar shift and September and December disadvantaged by having one less Saturday than in 2023.
Still, looking at 2024 as a whole revealed that the year did outperform 2023, with overall retail visits up 0.4% – suggesting that consumer behavior remains resilient and that 2025 could mark a further turnaround if cooling inflation meets consumer expectations.
But diving deeper into the data reveals significant variation among the major retail categories. Discount & dollar stores (2.8% YoY growth) and superstores (1.7% YoY growth) came out ahead of the pack, highlighting consumers’ demand for value in the face of high prices and economic uncertainty. Meanwhile – and as might be expected in a period of financial strain – many discretionary retail categories lagged in 2024. The Furniture & Home Furnishings category in particular saw the steepest decline with negative visit trends from January to July 2024, but the category did finish strong with a 3.5% YoY increase in Q4 2024 visits – a promising sign for 2025.
Last year’s retail foot traffic gains were also unevenly distributed geographically.
While most states saw modest YoY visit growth, Maine (2.2%) and North Dakota (2.0%) topped the list in 2024. Notably, foot traffic in both states showed resilience during even the most challenging periods of the year.
In Maine, a recent increase in inbound domestic migration may have contributed to the state’s foot traffic success. Meanwhile, North Dakota’s large share of superstore and discount & dollar store traffic was likely behind its overall retail visit growth in 2024.
Analyzing 2024 retail trends revealed that consumers navigated uncertainty while showcasing resilience — a promising foundation for the new year. Will this momentum continue in 2025?
Visit Placer.ai to find out.
Florida emerged as a domestic relocation hotspot during the pandemic – and analyzing domestic migration trends over the past four years reveals that most newcomers to Florida have stayed in the Sunshine State. We dove into the data to find out just how big a piece of the domestic relocation pie went to Florida – and see where the newcomers came from, where they chose to settle, and which Florida destinations attracted the most affluent new residents.
Domestic migration picked up over the pandemic, as many Americans liberated from the constraints of in-person work chose to move to areas with more space, a lower cost of living, and better outdoor recreational opportunities.
The map below highlights the states that received net inbound domestic migration between July 2020 and July 2024, with the percentages representing the share of inter-state positive net migration welcomed by each state during the analyzed period.
As the map shows, Florida was one of the major beneficiaries of the recent domestic migration boom. Between July 2020 and July 2024, Florida received 24.7% of positive intra-state migration in the United States. (In other words, 24.7% of inbound net migration to states with overall positive net migration went to Florida.) Texas, another oft-discussed pandemic relocation hub, came in second, receiving a significantly smaller 17.6% of the total inter-state positive net migration pie.
Most of Florida’s recent population influx dates back to the Covid era – diving deeper into the monthly data reveals that the biggest jump in migration over the past four years took place between late 2020 and early 2022. And although inbound migration slowed somewhat in 2023 and 2024, the Sunshine State’s net migrated percent of population compared to a July 2020 baseline remained steady at about 2.5% to 3.1% (depending on the season). This means that 2.5% to 3.1% of Florida’s residents have moved there over the past four years – indicating that most people who moved to Florida at the height of the pandemic have remained in the Sunshine State.
So where is Florida getting its new residents from?
Analyzing net migration to Florida by state of origin reveals that Florida received net positive migration from most of the country during the analyzed period – but the influx from some states was particularly significant.
The map below charts the share of net migration to and from Florida by state of origin or destination between July 2020 and July 2024. The purple represents states from which Florida received net positive migration – more people moved to Florida from those states than the other way around – and the percentage indicates each state's share of the total net positive migration to Florida. The yellow represents states which received net positive migration from Florida – more people moved to those states from Florida than vice versa – with the percentage showing each state's share of the total net negative migration from Florida.
As the data shows, much domestic migration to the Sunshine State came from the Mid Atlantic region – with relatively expensive New York and New Jersey standing out as the biggest feeder states – as well as from Illinois and California, two more high-cost-of-living states. Illinois and the Mid Atlantic states also tend to have relatively cold winters. Meanwhile, Florida mostly lost residents to neighboring states and to Texas, with a much smaller share of its net negative migration going to Alaska, Michigan, Montana, Wyoming, and the Dakotas.
It is likely, then, that Florida’s affordability and mild winters served as significant migration draws.
People may be moving to Florida from all over the United States. But where are they moving to in the Sunshine State? Mapping domestic migration trends onto Florida’s metro areas reveals that most of the inbound domestic migration is concentrated in Central Florida. Indeed, just three Central Florida metro areas – Tampa-St. Petersburg-Clearwater, Orlando-Kissimmee-Sanford, and Lakeland-Winter Haven – accounted for nearly half (41.5%) of the total net positive migration to Florida during the analyzed period.
Although the Tampa, Orlando, and Lakeland metro areas are contiguous, the demographic profiles of new residents settling in the three CBSAs are quite different. For example, Tampa, which boasts the highest median household income (HHI) of the three metro areas ($65.1K, compared to $61.1K for Orlando and $55.1K for Lakeland), also drew the greatest share of domestic migrants from affluent areas (median HHI > $100K).
Each of the three central Florida CBSAs also attracted newcomers from different areas of the country. Tampa exhibited the most diversity, with its top 5 CBSAs of origins representing under 50% of total net migration to the metro area. Orlando, on the other hand, received almost 50% of its net domestic migration between July 2020 and July 2024 from just two metro areas: New York and Miami. And for Lakeland, over 50% of the inbound net migration came from within the Sunshine State – including 31.6% from the Orlando CBSA and 9.5% from the Tampa metro area.
It is likely, then, that newcomers to Tampa are coming mostly from wealthy areas throughout the country, while Orlando draws slightly less affluent – but still relatively high-income – newcomers from dense urban areas. Meanwhile, Lakeland appears to attract local Floridians who may be looking for a more affordable living situation without moving too far away from their current communities.
Thanks to its mild winters, affordability, and lifestyle appeal, Florida emerged as a major pandemic relocation destination, and recent migration data reveals that many of those who moved in between 2020 and 2024 have stayed in the Sunshine State. In particular, the central Florida hubs of Tampa-St. Petersburg-Clearwater, Orlando-Kissimmee-Sanford, and Lakeland-Winter Haven attracted an outsize share of new Florida residents, with each metro area showcasing unique inbound migration patterns.
What will domestic migration patterns look like in 2025?
Visit Placer.ai to find out.
Christmas is a time for gathering at home, but it’s also an occasion when many Americans celebrate by treating themselves to a nice meal out with family and friends. So with the holiday season drawing to close, we dove into the data to see which dining segments benefited from the holiday cheer.
The holiday season is all about home-cooked meals, and most restaurants close on Christmas Day – so it may come as no surprise that visits to dining establishments dropped significantly on December 25th, 2024. Fast-casual and quick-service restaurants (QSRs) saw the steepest traffic declines of 92.7% and 83.2%, respectively, compared to a year-to-date (YTD) daily average. Meanwhile, full-service restaurants (FSRs), aided primarily by all-day breakfast chains (see below), saw visits dip by a relatively modest 58.0%.
On Christmas Eve, too, restaurant foot traffic slowed, with visits to fast-casual restaurants and QSRs dipping to 35.5% and 25.1%, respectively, below average levels. Once again, FSR led the pack with a smaller 11.0% visit decline. And on December 26th – the day after the holiday – full-service restaurants saw a 7.0% visit uptick, while QSRs and fast-casual saw visits hover just under daily averages.
But digging deeper into the data reveals a more nuanced picture of the Christmas dining scene. Throughout the holiday, some FSR segments and chains enjoy outsized visit spikes – cementing their roles as key holiday destinations for families seeking to ditch the kitchen chaos and enjoy a hassle-free, celebratory meal.
On Christmas Eve (December 24th, 2024), for example, visits to upscale and fine dining chains surged by a remarkable 54.4% compared to a YTD daily average – fueled by visit spikes at premium chains such as Ruth’s Chris Steak House (129.8%) and Fleming’s Prime Steakhouse & Wine Bar (125.9%). Breakfast spots also enjoyed a significant 18.4% Christmas Eve visit bump, likely bolstered by seasonal offerings like Denny’s Holiday Turkey Bundle. Meanwhile, traffic at eatertainment chains and other casual dining restaurants slowed considerably – though some casual dining brands like experiential The Melting Pot and Benihana also bustled with activity.
On Christmas Day, it was breakfast chains that once again led the day – staying open to serve up hearty meals to those looking for an affordable holiday outing. Visits to leading breakfast spots, including segment leaders like Waffle House, IHOP, and Denny’s soared by 53.6% compared to a YTD daily average, with Waffle House in particular stealing the show with a 109.6% visit boost.
Still, Christmas Day diners also flocked to other full-service chains that kept their doors open. Fogo de Chão, which attracted celebrants with an indulgent seasonal menu, saw visits soar by 111.4%. And after increasing by 63.2% on Christmas Eve (see above), visits to Benihana surged by 103.9% on December 25th, reaffirming the restaurant’s place in holiday dining lore (“A Benihana Christmas”, it seems, isn’t just for fans of The Office).
On December 26th, all the analyzed FSR segments enjoyed visit bumps, as many Americans took the day off to extend the holiday cheer. But it was eatertainment chains that saw the most pronounced traffic boost (26.2%), buoyed by families and friends looking to unwind with good food and games – many armed with holiday gift cards.
But plenty of other FSRs also thrived on Boxing Day with impressive mid-week traffic increases, including perennial favorites like P.F. Chang’s (+35.2%), The Cheesecake Factory (+28.1%), and Buffalo Wild Wings (+26.1%).
Food remains at the heart of the holiday experience – with elevated dining, affordable comfort food, and eatertainment all adding to the festive spirit. And in 2024, restaurants delivered very merry results. How will the industry continue to perform in the new year?
Follow Placer.ai’s data-driven dining analyses to find out.
Insomnia Cookies, one of the first companies to innovate in the cookie retail space, is known for its late opening hours and classic cookie flavors. The company started in 2003 by selling fresh-baked cookies to college students and now operates over 300 locations globally. Meanwhile, Crumbl Cookies – known for its celebrity collaborations and intensely loyal social media fanbase – came onto the scene in 2017 and has since grown to over 1,000 franchised locations.
Both chains are expanding, and diving into the foot traffic data reveals that overall visits as well as average visits per location are still growing for both chains – indicating that the cookie craze is still going strong.
Analyzing visit growth at smaller cookie chains also highlights the strong demand for creative cookie concepts. Crave Cookies (established in 2022), Dirty Dough (2018), Chip Cookies (2016), and Chip City Cookies (2017) are all enjoying strong foot traffic growth relative to 2023, thanks in part to ongoing expansions. Like Crumbl and Insomnia, Crave Cookies, Dirty Dough, Chip Cookies, and Chip City Cookies are all growing their fleet – and the steady stream of store openings has driven consistent YoY visit growth.
The increasing visits to both the larger chains and the smaller cookie brands suggests that the demand for cookies has yet to peak and is likely to continue in 2025. And with these chains still looking to grow, how can location analytics uncover the best opportunities for growth?
A closer look at the demographic makeup of visitors to the analyzed cookie chains suggests that some of these chains’ consistently strong performance may be due to the relative affluence of their consumer base: The STI: PopStats dataset reveals that all of the chains' captured markets – with the exception of Insomnia Cookies – have higher shares of wealthy consumer segments than their potential one. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base).
Among the analyzed chains, Chip City Cookies attracted visitors from the highest-income areas, with a captured market median HHI of $117.3K – $16.0K higher than its potential market median HHI of $101.3K. Crumbl, Crave, Dirty Dough, Chip, and Chip City also drew visitors from higher-income areas relative to their potential market median HHI.
In contrast, Insomnia Cookies was the only chain with a lower median HHI in its captured market relative to its potential market, likely reflecting its positioning as a late-night snack option for college students.
The relatively high-income of cookie consumers may be partially due to the chains’ popularity with suburban segments: According to the Spatial.ai: PersonaLive dataset, almost all the analyzed chains saw a higher share of “Upper Suburban Diverse Families” and “Wealthy Suburban Families” in their captured markets compared to their potential market. Meanwhile, the shares of “Young Urban Singles” and “Young Professionals” were lower across nearly all the analyzed chains’ captured market relative to their potential markets.
And once again, Insomnia Cookies stood out – the company’s captured market included an outsized share of “Young Professionals” and “Young Urban Singles,” perhaps due to the company's positioning as a late-night college campus favorite.
Taken together, this data suggests that, unless a chain is focused on acquiring a specific audience segment – like Insomnia did when targeting younger, less affluent consumers such as college students – most cookie chains are most likely to thrive in affluent suburban markets.
The enjoyment provided by a sweet treat is universal – but will these cookie chains retain their edge as the dessert shop market grows increasingly crowded?
Visit Placer.ai to keep up-to-date with the latest data-driven dining insights.
The dining industry showcased its agility over the past couple of years as it rapidly adapted to shifts in consumer preference brought on by COVID and rising prices. And with a new year around the corner, the pace of change shows no signs of slowing down.
This white paper harnesses location analytics, including visitation patterns, demographic data, and psychographic insights, to explore the trends that will shape the dining space in 2024. Which dining segments are likely to pull ahead of the pack? How are chains responding to changes in visitor behavior? And where are brands driving dining foot traffic by taking advantage of a new advertising possibility? Read on to find out how dining leaders can tap into emerging trends to stay ahead of the competition in 2024.
Comparing quarterly visits in 2023 and 2022 highlights the impact of the ongoing economic headwinds on the dining industry. The year started off strong, with year-over-year (YoY) dining visits up overall in Q1 2023 – perhaps aided by the comparison to an Omicron-impacted muted Q1 2022. And while overall dining growth stalled in Q2 2023, several segments – including QSR, Fast Casual, and Coffee – continued posting YoY visit increases, likely bolstered by consumers trading down from pricier full-service concepts.
Foot traffic slowed significantly in Q3 2023 as inflation and tighter consumer budgets constrained discretionary spending. Overall dining visits fell 2.4% YoY, and full-service restaurants – with their relatively high price point compared to other dining segments – seemed to be particularly impacted by the wider economic outlook. But the data also revealed some bright spots: Fast Casual still succeeded in maintaining positive YoY visit numbers and Coffee saw its Q3 visit grow an impressive 5.4% YoY. As the return to office continues, a pre-work coffee run or lunchtime foray to a fast-casual chain may continue propelling the two segments forward.
Restaurant visitation patterns have evolved over the past few years. Although an 8 PM seating was once the most coveted slot at fine-dining restaurants, recent visitation data suggests that sitting down to dinner earlier is rising in popularity.
But among the QSR segment, the opposite trend is emerging, with late-night visits rising. Analyzing hourly foot traffic to several major QSR chains reveals that the share of visits between 9 PM and 12 AM increased significantly between Q3 2019 and Q3 2023. Even Taco Bell – already known for its popularity among the late-night crowd – saw a substantial increase in late-night visits YoY – from 15.4% to 20.3%.
Who is driving the late night visit surge? One reason restaurants have been expanding their opening hours is to capture more Gen-Z diners, who tend to seek out nighttime dining options. But location intelligence reveals that younger millennials are also taking advantage of the later QSR closing times.
An analysis of the captured market for trade areas of top locations within one of Taco Bell’s major markets – the Chicago-Naperville-Elgin, IL-IN-WI Metropolitan area – reveals a year-over-four-year (Yo4Y) increase in “Singles & Starters.” The “Singles & Starters” segment is defined by Experian: Mosaic as young singles and starter families living in cities who are typically between 25 and 30 years old. As consumers continue to prioritize experiential entertainment and going out with friends, late-night dining may continue to see increased interest from young city-dwellers.
Millennials and Gen-Z consumers aren’t only heading to their favorite fast food joint for a late-night bite – these audience segments are also helping drive visits on the weekends. Smoothie King is one chain feeling the benefits of young, health-conscious consumers.
The chain, which opened in New Orleans, LA, in 1973 as a health food store, has since grown to over 1,100 locations nationwide and is currently expanding, focusing on the Dallas-Fort Worth CBSA. The area’s Smoothie King venues have seen strong visitation patterns, particularly on the weekends – weekend visits were up 3.4% YoY in Q3 2023. The smoothie brand’s trade areas in the greater Dallas region is also seeing a YoY increase in weekend visits from “Young Professionals” – defined by the Spatial.ai PersonaLive dataset as “well-educated young professionals starting their careers in white-collar or technical jobs.”
While some dining chains are appealing to the late-night or weekend crowd, others are driving visits by appealing to sports lovers. How have recent rule changes around student athletes changed the restaurant game, and how can college football teams drive business in their hometowns?
College sports have long been a major moneymaker, with top-tier teams raking in billions of dollars annually. And as of 2021, college athletes can enjoy a piece of the significant fan following of college sports thanks to the change in the NCAA’s Name, Image, and Likeness (NIL) rules, which now allows student athletes to sign endorsement deals.
Since then, multiple restaurants have jumped on the opportunity to partner with student athletes, some of whom have millions of followers on Instagram and TikTok. Chains like Chipotle, Sweetgreen, Slim Chickens, and Hooters have all signed college athletes to various brand deals.
How can brands ensure they partner with athletes their customers will want to engage with? Analyzing a chain’s audience by looking at the interests of residents in a given chain’s trade area can reveal which type of athlete will be the most attractive to each brand’s customer base. For example, data from Spatial.ai: Followgraph provides insight into the social media activity of consumers in a given trade area and can highlight desirable partnerships.
Examining the trade areas of Chipotle, Sweetgreen, Slim Chickens, and Hooters, for instance, reveals that Sweetgreen’s visitors tended to have the largest share of Women’s Soccer followers. Conversely, Sweetgreen’s trade area had lower-than-average shares of College Football Fans or College Basketball Fans, while residents of the trade areas of the other three chains showed greater-than-average interest in these sports. Leveraging location intelligence can help companies choose brand deals that their customers resonate with and find the ideal athletes to represent the chain.
Finding the right college athlete partnership is one way for dining brands to appeal to college sports enthusiasts. But dining chains and venues located near major college stadiums also benefit from the popularity of their local team by enjoying a major game day visit boost.
One of the country’s most popular college football teams, the Ohio State Buckeyes, can draw millions of TV viewers, and its stadium has a capacity of 102,780 – one of the largest stadiums in the country. And while tailgating is a popular activity for Buckeyes fans, nearby restaurants are some of the biggest beneficiaries of the college football craze. Panera experienced a 235.3% increase on game days as compared to a typical day, Domino’s Pizza visits grew by 283.3%, and Tommy’s Pizza, a local pie shop, saw its visits jump by a whopping 600.9%.
This influx in diners also causes a major shift in game day visitor demographics, as revealed by changes in visitors at dining venues located near stadiums of two of the nation’s best college football teams – the Ohio State Buckeyes and Ole Miss Rebels. Based on Spatial.ai: Personalive data for the captured market of these dining venues, game day visitors tended to come from “Ultra Wealthy Families” when compared to visitors during a typical non-game day in September or October.
The analysis indicates that popular sporting events create a unique opportunity for restaurants near college stadiums to attract high-income customers game day after game day, year after year.
While some spend game day tailgating or visiting a college restaurant, others hold a viewing party – with a six-foot submarine. And the sub’s popularity extends beyond Superbowl Sundays. Sandwich chains including Jersey Mike’s, Firehouse Subs, Jimmy John’s, and Subway (recently purchased by the same company that owns Jimmy John’s) have seen sustained YoY increases in visits and visits per venue in the first three quarters of 2023.
Some of the growth to these chains may be related to their affordability, a draw at all times but especially during a period marked by consumer uncertainty and rising food costs. And subway leaders seem to be seizing the moment and striking while the iron is hot – Jersey Mike’s opened 350 stores in 2023 and still saw its YoY visits per venue grow by 6.6%. And Subway reported ten consecutive quarters of positive sales, a promising sign for its new owner.
The love for a healthy, affordable sandwich extends across all income levels, with all four chains seeing a range in their visitors' median household income (HHI). Out of the four chains analyzed, Jersey Mike’s – which has long prioritized a suburban, middle-income customer – had the highest trade area median household income of the four chains at $77.3K/year. Subway, known for its affordability, had the lowest, with $62.9K/year. The variance in median HHI combined with the strong foot traffic growth shows that when it comes to sandwiches, there’s something for everyone.
Persistent inflation and declining consumer sentiment may pose serious challenges for the dining space, but emerging trends are helping boost some restaurants. Customers seeking out a late-night bite drive visits to QSR chains, and health-conscious diners are boosting foot traffic to smoothie bars and sandwich shops. Meanwhile, sports sponsorships and game-day restaurant visits can provide a boost to dining businesses that take advantage of these opportunities.
“Retail media networks have turned retailers into ad moguls. That’s a huge change and nobody yet understands all the implications of it.”
Constantine von Hoffman, MARTECH
Companies operating consumer-facing brick-and-mortar venues traditionally relied on selling goods and services as their primary revenue stream. But recently, leading retailers such as Walmart and Target have begun to leverage their immense store fleet into a powerful advertising platform.
Online retailers have been tapping into the advertising power of their digital sites for years by relying on various automated tools to show third-party advertisements to relevant consumer segments. But now, retailers with a strong offline presence can also leverage physical marketing impressions and focus their campaigns while reaching consumers at the point of purchase. Retailers have long recognized the intent that drives a store visit, and understanding the full value of leveraging that visit to its full extent is an important new frontier.
Major retailers are continuing to see their physical visits outnumber their online ones.
And in spite of the gloomy predictions regarding the future of brick and mortar retail, major retailers are continuing to see their physical visits outnumber their online ones. Monthly numbers of visitors to Walmart and Target significantly outpace the brands’ online reach, according to web data from Similarweb. So although, up until recently, these brands have focused their media placements on their digital channels, it is becoming increasingly clear that these chains’ physical stores hold powerful – and currently untapped – advertising potential.
Online visitor data source: similarweb.com
And with the recent rise in digital advertising costs, retail media networks are becoming more attractive for companies looking to make the most of their ad budget. Retail media networks can also help brands reach rural communities, elderly Americans, and other consumer segments that are currently underserved by digital advertisers.
This white paper explores several retailers on the cutting edge of the retail media network revolution. Keep reading to find out how advertisers can use retail media networks to promote to hard-to-reach consumers, segment their ad spending, and optimize their campaigns.
Residents of rural areas use the internet less frequently, and have lower levels of technology ownership than their urban and suburban counterparts. As a result, companies that stick to digital advertising may have a harder time reaching rural consumers. Brick and mortar retailers popular in smaller markets can fill in the gaps and help brands promote their products and services to this hard-to-reach audience.
Brick and mortar retailers popular in smaller markets can help brands advertise to hard-to-reach audiences.
Dollar General saw significant success over the pandemic, with the current economic climate continuing to benefit the brand. Between January and August 2022, nationwide visits to Dollar General venues were 35.6% higher than they were between January and August 2019, while the number of visitors increased 25.4% in the same period.Visit numbers aggregate the visits to the chain’s various locations in a given period, while visitor numbers track the number of people who enter the brand’s stores.
The company has also been operating a media network since 2018. The Dollar General Media Network (DGMN) enables advertisers to reach Dollar General consumers across the company’s channels to build awareness both digitally and in physical spaces. Advertisers with DGMN can display in-store bollard, blade, and wipe stand signs, security pedestals, basket bottomers, and shelfAdz to deliver in-store messaging from parking lot to purchase. Recently, Dollar General announced that its ad platform was now working with 21 new advertising partners, including Unilever, General Mills, Hershey’s, and Colgate-Palmolive.
Embracing the Power of the Small Market
Advertising partners can leverage the DGMN to promote their goods and services to harder-to-reach consumers.
Dollar General has been serving rural residents for years, with the majority of the company’s stores located in communities with fewer than 20,00 residents. And while the brand is growing nationwide, Dollar General’s strength is particularly evident in small markets – which means that advertising partners can leverage the DGMN to promote their goods and services to harder-to-reach consumers.
Comparing year-over-three-year (Yo3Y) visit change to Dollar General stores in metropolitan and micropolitan core based statistical areas (CBSAs) highlights the company’s success in smaller markets. According to the United States Office of Management and Budget, metropolitan and micropolitan CBSAs have over and under 50,000 residents, respectively. Since January 2022, monthly Yo3Y visit growth to Dollar General venues in select Texas micropolitans has consistently outpaced foot traffic to nearby metropolitan areas. While the Sherman-Denison metro area saw August 2022 foot traffic hit a solid 24.5% increase over August 2019, the Gainesville, Texas micro area – around 35 miles east of Sherman – saw its foot traffic increase 54.5% in the same period.
Dollar General’s presence across a significant number of smaller markets means that advertising partners can use the growing DGMN to increase awareness and drive purchase consideration among these harder-to-reach consumers.
In the digital space, three tech giants – Alphabet (previously Google), Meta (previously Facebook), and Amazon – enjoy over 60% of the digital ad revenue in the United States. This means that companies are competing for impressions on a small number of platforms – and smaller brands geared at specific consumer segments may need to spend significant advertising budgets to outbid the larger players. Retail media networks create additional advertising platforms, and enable advertisers to diversify their ad spend, increase their (physical) impressions, focus on more specialized channels to better reach their audience, and potentially reach customers at their highest point of intent.
Retail media networks create additional advertising platforms and potentially reach customers at their highest point of intent.
Albertsons launched its retail media network, Albertsons Media Collective, in November 2021 with the goal of delivering “digitally native, shopper-centric and engaging branded content to the company’s ever-growing network of shoppers.” Currently, the grocer’s media network is primarily digital, but Albertsons’ head of retail media products Evan Hovorka recognizes the importance of leveraging in-store assets to deliver a unique advertising experience. The company is testing out smart carts that link with “Albertsons for U” loyalty program to display ads to shoppers – and Albertsons is likely to find more ways to reach in-store consumers as it continues to develop its retail media network.
The chain is also one of the most popular grocers nationwide. With the exception of March and April 2022, when inflation and high gas prices temporarily halted growth, the brand’s monthly visits and visitor numbers have consistently exceeded pre-pandemic levels. Monthly visits for Albertsons in August 2022 were up 5.7% and monthly visitors were up 5.4% on a Yo3Y basis. This means that advertisers with Albertsons can increase their reach and grow their physical ad impressions just by displaying their ads in Albertsons locations and tapping into the chain’s growing visitor base.
Looking beyond Albertsons' nationwide average foot traffic trends reveals some important regional differences. Between January and July 2022, visits to the brands increased 4.6% in Wyoming on a Yo3Y basis, while foot traffic to the brand’s locations in Oregon jumped 18.5% compared to January through July 2019. This means that a brand looking to reach consumers in Oregon can contract with Albertsons’ media network to show its ads to a fast-growing pool of visitors.
A larger visitor count translates to an increase in unique ad impressions, while more visits from fewer visitors can drive repeated exposures.
Diving deeper into the data reveals an additional layer of insight. Some states with only moderate visit growth are seeing a surge in visitor numbers, while other states are seeing a drop in visitor numbers but a rise in visits. A larger visitor count translates to an increase in unique ad impressions and more people exposed to the ads, while more visits from fewer visitors translates to more overall impressions that can drive repeated exposure among a smaller group of visitors. So advertisers can use segmented foot traffic data to decide where to focus their marketing depending on the goal of the campaign.
For example, Wyoming's moderate increase in visits hides a significant spike in visitors, which means that advertisers to Albertsons venues in Wyoming can get their impressions before a large number of different potential consumers. Meanwhile, Oregon's 18.5% increase in visits is the result of just a 9.4% increase in visitors – so Albertsons is cultivating an increasingly loyal following in the Beaver State, and the grocer’s advertising partners can expect that the same visitors will be exposed to their brand repeatedly.
So companies that want to increase unique ad impressions and build awareness can advertise to Albertsons customers in Wyoming, where their ads will be seen by a large number of new people. But in Oregon, companies may want to promote a campaign that focuses on moving Albertsons visitors through their funnel.
In order to accurately assess the ad distribution patterns in each location, brands operating retail media networks need to understand both visits and visitors trends in each region and for the chain as a whole.
Advertisers with retail media networks can use foot traffic data to refine their geographic audience by identifying the consumer preferences of a given brick-and-mortar brand on a store or city level.
In August 2020, CVS Pharmacy launched its media network, the CVS Media Exchange (cMx). The company estimates that 76% of U.S. consumers live within five miles of at least one store, and the cMx allows partners to tap into the chain’s reach by giving advertisers access to CVS’ online and offline channels, including in-store ads.
Although CVS has been closing locations recently, the brand is still one of the strongest players in the brick-and-mortar retail space. Its 2022 visit numbers have consistently exceeded pre-pandemic levels nationwide, and data from CVS locations in leading cities shows that its Yo3Y visits per venue and visitor numbers are even higher.
CVS’s nationally distributed fleet means that the brand’s locations in different regions attract distinct consumer bases.
CVS carries a varied product mix of daily essentials in addition to its healthcare offerings, so the brand attracts a wide range of consumer segments. And the chain’s nationally distributed store fleet means that CVS has locations in different regions that attract distinct consumer bases who do not all have the same lifestyle preferences. By using foot traffic data to understand the regional consumer preferences of CVS consumers beyond the store, advertising partners can refine their market and make the most of the cMx.
Different regions have different fitness cultures. Chains catering to health-conscious consumers can use retail media networks and foot traffic data to focus their efforts on areas where inhabitants exhibit a high demand for regular workouts.
Analyzing cross-visit data from CVS locations across five major urban centers in the U.S. shows that the percentage of those who also visited gyms or fitness studios varied significantly across each DMA. In the New York area, 62.7% of those who visited CVS in Q2 2022 also visited a fitness venue during that period, in contrast with only 38.0% of CVS visitors around Dallas-Ft. Worth, TX in the same period. This information can help advertising partners in the health and wellness space decide where to place their campaigns.
Looking at cross-visit data on a city-wide level can provide a sense of the consumer culture in each area, but advertisers that dive into foot traffic data for individual stores can refine their messaging even further.
On average, 43.8% of CVS visitors in the Chicago DMA also visited a gym in Q2 2022. But drilling down to the top CVS locations in the city reveals that the rate of cross-visits varies significantly from location to location. Both the E 53rd Street and W 103rd Street locations have a relatively high share of visitors who visit fitness locations – 52.5% and 49.2%, respectively. Meanwhile fitness cross-visits were at just 36.6% for the South Stony Island Avenue location. Advertisers promoting health and wellness related products and services may want to focus on the 103rd St. and 53rd St. CVS locations.
Diving into a customer’s behavior and preferences outside the store can help retail media network operators and advertising partners find the areas and locations best suited for each type of ad.
Cross-visit data is one way to identify consumer preferences beyond the physical store. Advertisers can also analyze digital preferences of offline visitors to focus their marketing on the most appropriate locations.
Advertisers can also analyze digital preferences of offline visitors to focus on the most appropriate locations.
Over the past couple of years, Macy’s has been finding ways to reinvent itself and optimize its store fleet – and foot traffic data indicates that the retailer's efforts are paying off. In the first half of 2022, Macy’s exceeded its H1 2021 overall visit and average visits per venue numbers and posted a positive year-over-year (YoY) visitor count. In Q2 2022, despite the wider economic challenges, Macy’s visitors, visits, and average visits per venue saw YoY increases of 3.4%, 4.0% and 9.9% increases.
Like CVS, Macy’s launched its media network in August 2020, and by February 2021 the Macy’s Media Network was already generating $35 million annually. In addition to advertising on the company’s digital channels, Macy’s also offers partners the use of in-store screen displays, package inserts, and the brand’s iconic billboard in New York City’s Herald Square.
Advertisers can optimize their advertising by analyzing the differences in consumer profiles between a chain’s various stores.
Advertisers that understand the differences in consumer profiles between a chain’s various stores can optimize their advertising efforts. While looking at variations in cross-visit trends is one way to identify interested brick-and-mortar consumers, diving into visitor’s digital behavior and online preferences can also provide valuable insights.
Tools such as Spatial.ai’s GeoWeb, which tracks online engagement with various trends and topics by neighborhood, can reveal how offline consumers behave online. An index score of 100 indicates that consumers in an area have an average interest in a given topic, while scores over (or under) 100 indicate that consumers are more (or less) interested in the topic when compared to the national average interest.
We used Spatial.ai’s GeoWeb tool to analyze the online behavior of consumers in the True Trade Areas (TTA) of five Macy’s locations in the Philadelphia, PA DMA – and found that residents of the different TTAs stores showed differing indexes. For example, the Macy’s in the King of Prussia Mall location showed a high index of 161 in “Men’s Business Clothes Shoppers,” while the Cottman Ave. location had an only slightly above average index of 102. This means that advertisers of men’s business apparel may see more results by focussing their advertising on visitors to the King of Prussia location.
Advertisers that use retail media networks do a lot more than just reach in-store shoppers. Stores exist in the physical world, so advertisers can also reach passers-by through physical venues’ windows, blade signs – or in the case of Macy’s, through its Herald Square Billboard. Here too, foot traffic data can reveal the consumer preferences of people walking by the sign.
We looked at the online behavior in the TTA around the traffic pin on the corner where the billboard is located (Broadway/6th Ave and 34th Street in New York) to understand which advertisers might benefit most from a billboard at that location. While the “Men’s Business Clothes Shoppers” category was over-indexed compared to the national average, as would be expected in midtown Manhattan, “Women’s Fashion Brand Shoppers” had an even higher index. “Gen Z Apparel Shoppers” were over-represented, but “Leather Good Shoppers” and ”Athleisure Shoppers” were under-represented. So a brand that carries both elegant wear and athleisure may want to display its less casual clothing lines on the billboard.
Understanding how consumers behave both on and offline can help retail media networks and advertising partners promote their campaigns most effectively.
To transform their physical store fleet into a media network, brands and companies need to analyze the reach of each venue. The same chain operating in multiple regions may be reaching different types of consumers in each area, or even in various neighborhoods of the same city. These distinct audiences may have contrasting products, brands, and shopping preferences.
Retailers that leverage their brick and mortar presence can transform the advertisement space as it exists today.
Retailers can also partner with advertising partners who wish to promote goods and services not carried by the retailer. For this to succeed, the retailer will need to analyze how consumers behave outside of its stores. Understanding what characterizes the overall behavior of consumers in each locations’ trade area will allow the retailer to reach a larger audience and truly compete with the digital giants. And by leveraging their brick and mortar presence, brick and mortar retail can transform the advertisement space as it exists today.
Malls have long acted as a gleaming symbol of American retail. Following the opening of the first indoor mall in 1956, and as the American middle class increasingly moved from the city to the suburbs, malls continued to open at a rapid rate. By 1960, some 4,500 shopping centers had opened nationwide, filling the growing demand for “third places” – spaces that allowed the newly suburban populations to gather, socialize, and create community. And while that role evolved over the years, it’s safe to say that malls have played a major part in shaping the American shopping culture.
But malls’ rapid expansion led to an oversaturated market – some estimates suggest that there are approximately 24 square feet of retail space per U.S. citizen, as compared to 4.6 for the U.K. and 2.8 for China. Many began to predict the demise and downfall of malls, and that narrative intensified as online shopping grew in popularity. The rise of big-box stores, a focus on “services, not things,” and COVID-19 only accelerated these trends.
A lot of the doom and gloom predictions tend to de-emphasize the mall's role as a modern incarnation of a bustling downtown shopping area.
But a lot of these doom and gloom predictions focus on malls only as a place to shop, and tend to de-emphasize their other role as the third place – a modern incarnation of a bustling downtown shopping area, replete with shops, services, and places to meet. And after two years of isolation and a new, pandemic-induced wave of suburban relocation, malls’ potential to bring people together is more prized than ever.
So although malls were hit hard during COVID-19, many of them are finding ways to reinvent themselves and stay relevant. Today, more than halfway through 2022, the challenges that malls face continue to evolve and change – but malls are evolving too. This white paper covers a few specific ways that some malls have found to thrive in the new normal. Some shopping centers are turning to entertainment to draw crowds into their doors. Others are focusing on offering a full visitor experience that extends beyond simply grabbing a new shirt or a burger at the food court. Still, more are embracing omnichannel options, offering an integrated on and offline experience to their shoppers. In the face of significant retail challenges, top-tier malls are turning to innovative solutions to stay ahead of the game.
The pandemic posed significant challenges to malls. Although foot traffic to the category rose back up in the summer of 2021, the Delta and subsequent Omicron waves brought visits down once more. And as visit gaps post-Omicron began to narrow, inflation and gas prices put the brakes on any return to normalcy. April and May 2022 saw visits beginning to trend up, though the unrelenting rise of inflation, the highest it’s been in the past 40 years, has slowed that recovery slightly.
Foot traffic data shows that malls are continuing to attract visitors, despite the challenges that seem to crop up weekly.
Still, foot traffic data shows that malls are continuing to attract visitors, despite the challenges that seem to crop up weekly. And while they may no longer play the central role they once did in Americans’ shopping routines, malls still serve as indoor community hubs where friends and family can come together for diverse food, shops, and entertainment options. This could explain why top-tier malls keep on coming back despite the seemingly constant obstacles.
Comparing monthly visits from January 2022 through July 2022 to the same period in 2019 highlights the significant difficulties facing the sector. Indoor malls, open-air lifestyle centers, and outlet malls alike saw marked lags in foot traffic as compared to three years ago.
Monthly year-over-three-year (Yo3Y) foot traffic comparisons also highlight mall resilience.
The monthly year-over-three-year (Yo3Y) foot traffic comparisons also highlight mall resilience. Following an Omicron-plagued January, the visit gaps narrowed in February 2022 to less than 5% for all the segments. And although the increase in gas prices and inflation brought visits down in March, malls quickly bounced back in April 2022, with indoor malls seeing only 1.8% fewer visits than in 2019 and open-air shopping centers down only 4.8% Yo3Y. Foot traffic fell again in May and June as consumers tightened their budgets in the face of rising prices, but consumers appear to have quickly made peace with the new economic reality. By July 2022, visits to indoor malls and open-air lifestyle centers were only 3.5% and 2.7% lower than they had been in July 2019.
COVID didn’t just impact visit numbers – since 2020, mall visits have also gotten shorter, likely a result of pandemic restrictions and a general desire not to congregate any longer than necessary. And although 2021 and 2022 saw a slight uptick in time spent at malls and shopping centers – from 60 minutes in 2020 to 62 minutes in 2021 and 2022 – the median dwell time is still significantly lower than the 70 minutes median dwell time of pre-COVID 2018 and 2019.
Shorter visits are not necessarily a bad thing – intent-driven shoppers may simply be doing more research ahead of time and less in-mall browsing.
Shorter visits are not necessarily a bad thing in and of themselves – consumers today are highly informed, so many intent-driven shoppers may simply be doing more research ahead of time and less in-mall browsing. But shorter (and fewer) visits do mean that malls must focus on giving shoppers a reason to visit. We explore some successful strategies below.
Malls have long integrated entertainment into their overall experience in the form of arcades, movie theaters, and even coin-operated animal rides. Some malls, however, are taking their entertainment offerings to the next level.
In August 2021, CBL Properties, a Tennessee-based property developer, announced the opening of the Hollywood Casino by Penn National Gaming in the York Galleria Mall in York, Pennsylvania. The 80,000 square foot casino, which boasts 500 slots and 24 live-action table games, opened in the mall’s lower level. The space was occupied by a now-closed Sears department store, and the entertainment venue now functions as a new anchor to draw customers in.
The casino’s opening has had a dramatic impact on the mall’s foot traffic. In a year-over-three-year (Yo3Y) comparison, July 2021 saw 2.4% fewer visitors than July 2018. But when the casino opened in August 2021, visits to the location jumped to 31.4% Yo3Y. This increase is all the more impressive considering that the casino opened on August 19th, with only 12 days left in the month.
The mall, which had seen negative Yo3Y visit numbers until the casino’s opening, has sustained the positive visit trend through July 2022 – a testament to the appeal of in-mall entertainment.
Another mall betting on indoor entertainment is the Pierre Bossier Mall in Bossier City, Louisiana. In April 2022, Surge Entertainment opened a child-friendly space, which includes zip-lining, bowling, laser tag and arcade games. The Surge Entertainment chain is co-owned by Drew Brees, the former New Orleans Saints quarterback, and has 15 locations around the country. The Pierre Bossier Mall branch is filling the space vacated by Virginia College, which closed its doors in 2018.
Since Surge Entertainment opened its Bossier City location, the mall has seen a dramatic increase in average dwell time.
Since Surge Entertainment opened its Bossier City location, the mall has seen a dramatic increase in average dwell time. Between July 2021 and March 2022, median dwell time hovered between 51 and 58 minutes. But following the center’s opening, median dwell time jumped to 78 minutes. Since then, the median dwell time has remained consistently elevated: In the four months since the Surge Entertainment opening, median dwell times did not drop below 75 minutes.
Brick-and-mortar retailers once viewed online shopping as a threat – but now, mall owners and operators are increasingly turning to digital channels to complement existing approaches. COVID-19 and the surge of online shopping further fueled malls’ digital progress. Over the past two years, large malls and suburban shopping centers across the country have been rolling out various online and social shopping options and adopting omnichannel strategies.
In September 2020, Centennial, a real estate investment firm with many malls and mixed-use entertainment centers in its portfolio, launched a chain-wide omnichannel platform called Shop Now!. The app allows consumers to shop across all Centennial malls the way someone would shop on Amazon.
The first phase of the program, which launched in October 2020, allowed users to browse an AI-powered search engine connected to the inventory of all of the stores operating in their mall of interest. In February 2022, Centennial debuted phase two of the program at its Santa Ana, CA based MainPlace Mall. It allows customers to consolidate orders from several stores into a single cart, get the order fulfilled by personal shoppers, and have the orders ready for same-day delivery or on-site pickup.
The e-commerce app could have detracted shoppers from physically going to the mall – but instead, the program increased both monthly and loyal visitors.
The app allows consumers to browse and shop from the comfort of their phones. It could have detracted shoppers from physically going to the mall – but instead, the program has increased both monthly and loyal visitors. In the months following the launch of the second phase, MainPlace Mall saw its loyal visits increase by 5% (from 46.2% in February ‘22 to 51.3% in June ‘22), while overall monthly visits in April ‘22 increased by 5.5% when compared to 2019. The digital investment also helped the mall make sales that could have been lost to other e-commerce platforms. The mall’s brick-and-mortar success following the addition of a digital channel highlights how malls can rise to the top by embracing an omnichannel strategy.
Continuing its innovative streak, the MainPlace Mall recently added an experiential component with the opening the American Ninja Warrior Adventure Park in July 2022 in the place of four former retail stores. During its first month of operation, the park drove the mall’s share of loyal visits up by 13.4% compared to the previous month while boosting Yo3Y monthly visits by 18.0%.
The difference in impact between the online platform launch and the opening of the American Ninja Warrior Adventure Park indicates that malls can enjoy both gradual gains over time as well as jumps in foot traffic and loyalty, depending on the strategy they adopt.
Omnichannel strategies can also revitalize food courts hit hard by the pandemic. Arundel Mills Mall, part of the Simon Property Group, began offering online orders in February 2022 via a platform called Snackpass, allowing users to use the app at various eateries around the mall. Snackpass, launched in 2017 as a food ordering app on the Yale campus, facilitates group ordering and includes various social features. Its current iteration allows customers to pre-order food, skip lines, collect rewards, and engage with friends. It also offers discounts on group orders, in an effort to promote social dining.
Since the beginning of the Snackpass partnership, the shopping center itself is seeing more visitors – many of whom are coming from farther away.
Since the beginning of the Snackpass partnership, the shopping center itself is seeing more visitors – many of whom are coming from farther away. In the five months following the app’s launch, Arundel Mills saw an overall increase of 15 square miles to its True Trade Area (TTA), and an increase of 29.5% in visits per sq. ft. – The consistent increase in TTA and visits per sq. ft. are a testament to the power of innovative dining partnerships to draw traffic to top-tier malls.
With many retailers reducing their on-mall presence, empty brick-and-mortar stores have attracted plenty of negative attention. But now, malls are increasingly repurposing vacated spaces in new, innovative ways that resonate with local communities and can fill their evolving needs.
At the Ocean County Mall in Toms River, NJ, Simon Property Group repurposed the huge space left by a former Sears store and turned it into a lifestyle center, with stores opening throughout 2020. The space is now being used by a number of highly popular chains such as LA Fitness, Ulta Beauty, HomeSense, and P.F. Chang’s and also includes a children's play area.
This pivot seems to be working. Median dwell time to the mall has increased from 53 minutes to 56 minutes, a significant change when considering that a majority of malls have recently seen their dwell times drop.
The center has also seen the median age for its trade area decrease from 40.5 years old in the first half of 2021 to 37.2 in the first half of 2022, a dramatic shift in visitor demographics. Yo3Y visits are strong as well – July 2022 were up by 17.1%.
In a similar tale of a closed Sears turning into a lifestyle center, the Northshore Mall in Peabody, MA turned the space vacated by the department store into a mixed-use center. The most significant anchor is now the high-end Life Time Fitness Center that offers cardio, weights, and functional training rooms, and includes yoga, pilates, and cycling studios, indoor and outdoor pools, basketball and pickleball courts, saunas, and a bistro.
As soon as the health club opened its doors in July 2021, visits to the mall increased – significantly outpacing the levels seen when Sears was still open.
As soon as the health club opened its doors in July 2021, visits to the mall increased – significantly outpacing the levels seen when Sears was still open. Both Yo3Y and year-over-four-year (Yo4Y) foot traffic numbers were impressive, with July 2022 seeing 17.2% more visitors than three years prior.
As visits to malls become more focussed, selecting the right tenant has never been more important – and that may mean looking at unconventional occupants to draw in customers.
In one example of tapping into local needs, the Westfield Oakridge shopping center in San Jose, CA, opened a specialty grocery store on its premises. 99 Ranch Market, one of the largest Asian supermarket chains in the U.S., began operating its first mall location in March 2022. The location includes classic grocery store items such as produce, meat, and seafood sections, and also boasts a dining hall, tea bar, and bakery.
Its opening day saw lines snaking out the door, as excited locals queued to sample the store’s delicacies. And the crowd-drawing hype seems to be more than a flash in the pan – the months following the opening were the mall’s strongest in the past year and a half. Yo3Y visits were up by 10.1% in July 2022 , with some shoppers reporting that the addition of the grocery store had turned Westfield Oakridge into their all-in-one stop shop.
Although the area was not lacking in grocery options, retail foot traffic data indicates that the new 99 Ranch Market at Westfield Oakridge Mall still filled a void.
Although the area was not lacking in grocery options, retail foot traffic data indicates that the new 99 Ranch Market at Westfield Oakridge Mall still filled a void – the new grocery store’s trade area has only minimal overlaps with the other trade areas of the nearby 99 Ranch Markets locations. This means that most of the new 99 Ranch Market’s customers were not being well-served by the existing locations of the chain.
Westfield Oakridge is not the only San Jose mall turning to food to attract the crowds. On June 16th 2022, following much hype and a pandemic-related delay, Eataly, the all-in-one Italian market, restaurant, and cooking school opened its first Northern California location at the Westfield Valley Fair in Santa Clara, CA.
Prior to the launch, the Westfield Valley Fair mall was already one of the more successful malls in the country – but the opening of Eataly seems to be driving even more foot traffic. Yo3Y visits to malls during Eataly’s opening week exceeded 20% for the first time in months and have since remained consistently elevated, with visits for the week of July 25th up 27.7% relative to the equivalent week in 2019.
In March 2022, regional department store Von Maur opened its doors at The Village of Rochester Hills, an open-air lifestyle center in Michigan. The retailer, which has 36 locations throughout the Midwest, took over the space left vacant by Carson’s, another Midwest-based department store.
What may be the first new department store in the Detroit metropolitan area in over a decade is driving visits to the shopping center.
What may be the first new department store in the Detroit metropolitan area in over a decade is driving visits to the shopping center. Von Maur’s March 2022 opening pushed Yo3Y visits up by 16.9% compared to the mere 4.3% Yo3Y increase the month before.
Part of the secret to Von Maur’s success lies in the psychographic characteristics of residents within the mall’s trade area. Using Spatial.ai’s GeoWeb data, a tool which tracks online engagement with various trends and topics by neighborhood, we found that the TTA surrounding The Village had an index of 131 for department store shoppers. In other words, people in the mall’s trade area exhibited heightened interest in department stores – they engaged with department-store-related content at a rate that was 1.3 times higher than the national average – which helps explain why Von Maur is thriving in this specific location. And in another testament to the strength of immersive retail experiences, Von Maur, which focuses on curating a unique shopper journey and features a pianist at all of its locations, has been ranked the top department store in America.
The addition of Von Maur is not the only change that The Village is implementing – the mall has continued adding new stores and will be opening more throughout the year. These, too, will likely boost foot traffic to the lifestyle center.
The mall’s ability to select tenants that cater to, and reflect the needs and behaviors of its consumers is likely to continue driving success. By drilling down into the nitty-gritty details of who comes to shop, where they come from, and what shops they enjoy frequenting, mall management can tailor the shopping center to meet the needs of its base.
The “death of the American mall” has been predicted for years. The reality, however, is much more nuanced than that – like many other sectors, malls are undergoing a shift to help them better serve evolving customer needs and survive and thrive in an ever-shifting retail landscape.
The malls featured in this white paper have found ways to consistently attract visitors despite the various obstacles faced by the category over the past two years. By understanding that the American mall must evolve along with the consumers, mall owners can successfully revitalize their retail spaces.
