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Dollar Tree and Dollar General have been major foot traffic winners in recent years, attracting an ever-increasing customer base to their dramatically expanded store counts. And while this growth hasn’t been without its setbacks – like the sale of Family Dollar and recently announced store closures – the segment’s overall strength suggests that there is still room for these chains to continue growing.
We take a closer look at the foot traffic to the two biggest players in the space – Dollar General and Dollar Tree – to understand where the two brands stand.
Dollar General, one of the largest retailers in the United States, demonstrated a robust start to the year. Overall visits were up by 1.9% YoY in Q1 2025, while average visits per location held steady.
Diving into the monthly visit data offers insight into the slight dips in per-location visits – and potential trends for the chain heading into the second quarter. Dollar General got a strong start to the year, with both overall visits and visits per location elevated in January 2025. However, February’s inclement weather along with the comparison to last year’s leap year drove YoY visits down in February – but by March, foot traffic to the chain had mostly recovered.
By April 2025, YoY visits and visits per location were up 6.5% and 5.4%, respectively – perhaps due to pull-forward of demand ahead of tariffs, but also suggesting a strong start to Q2 2025. Indeed, the company has announced plans to open an additional 725 stores in 2025 – an ambitious goal for a company in a solid position.
Dollar General also operates pOpshelf, a smaller chain offering items at a slightly elevated price point compared to the company’s flagship Dollar General banner. And while pOpshelf will be rightsizing in 2025, with 45 store closures planned, Dollar General continues to build out this higher-priced brand concept, expanding its product offerings to reach a wider range of customers.
This investment in both the pOpshelf and Dollar General concepts suggests that the company is well-positioned to capture a wider customer base across a range of discount retail styles.
Dollar Tree, the second-largest discount retailer in the country, has experienced similar visitation patterns to Dollar General. The company, which recently announced the sale of its Family Dollar banner, saw Q1 2025 visits to the Dollar Tree banner increase by 4.8% YoY, while visits per location dipped slightly.
But, like Dollar General, Dollar Tree experienced strong monthly visit growth in April 2025, with visits and visits per location elevated year-over-year by a significant 21.2% and 16.1%, respectively, likely due in part to the pull-forward of demand but also highlighting Dollar Tree’s fundamental strength.
Dollar Tree is aiming to continue this momentum, with a goal of opening around 300 stores by the end of the year and actively expanding its “3.0 Model.” This new store format is designed to offer shoppers a more comfortable experience and includes the addition of extended freezer and refrigerator offerings – suggesting that Dollar Tree may be looking to more directly compete with Dollar General’s grocery offerings.
Discount and dollar stores definitively proved their staying power over the past few years. The segment continues to adapt to a rapidly changing economic environment and the shifting needs of consumers – whether by building out extended grocery options or offering discount products across a wider price range.
Will discount stores continue to hold onto their dominance in Q2 and beyond?
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Big Chicken's moment in the spotlight has been building for the past few years. The surge in chicken offerings – from Chili’s popular sandwich to the expansion of local and international chicken chains and McDonald’s recently launched McCrispy strips – has spurred considerable traffic in the fast-casual and quick-service dining sectors.
With the year’s midpoint quickly approaching, we took a look at some of the most popular players in the game to see how visits are performing.
Chicken is the most popular protein in America, so it’s no surprise that chicken-centric restaurants are thriving. Still, even within this favorable dining landscape, recent years have seen chains like Dave’s Hot Chicken and Raising Cane’s significantly outpace other dining concepts in terms of growth.
Visits to chicken restaurants Huey Magoo’s, Super Chix, Dave’s Hot Chicken, and Raising Cane’s showed impressive year-over-year (YoY) growth in Q1 2025. Dave’s Hot Chicken, recently acquired in a $1 billion deal, experienced the most significant YoY visit growth – 67.2% in Q4 2024 and 60.0% in Q1 2025, followed by Super Chix (26.9% and 19.7%, respectively), with Raising Cane’s and Huey Magoo’s following closely. In contrast, overall fast-casual restaurants saw much more muted growth – and quick-service visits declined slightly in both quarters.
Some of the visit growth is driven by expansions – all of the analyzed chicken chains are growing their footprint to meet growing demand. And most brands are either growing or seeing only minor declines in their average visits per location numbers – suggesting that demand is keeping up with supply.
In terms of performance, Dave’s and Raising Cane’s also saw the most year-over-year growth in average visits per location in Q1 2025, up 11.6% and 3.6%, respectively. While Huey Magoo’s and Super Chix experienced a slight slowdown in visits per location, their numbers tracked closely with those of previous years and the wider fast-casual and quick-service dining segments.
Overall, weekly visits in April generally maintained their upward trend. Although the week of April 14th saw a slight dip in visits for Huey Magoo’s and Raising Cane’s, both chains quickly returned to growth in subsequent weeks.
And once again, Dave’s Hot Chicken continued to drive the most significant visit increases, with weekly visits surging by 55.1% during the week of April 28th.
Each of the analyzed chains has its own unique draw. Huey Magoo’s fans call the chain the “Filet Mignon of Chicken,” while Dave’s Hot Chicken is known for its meticulous, chef-driven approach to fried chicken. Still, diving into the geographic segmentation data for each chain highlights a common thread uniting them: their strength in the suburbs and mid-sized cities.
In Q1 2025, all four chains saw significant shares of visitors originating from the “Suburban Periphery” and “Metro Cities” – defined by the Esri: Tapestry Segmentation dataset as commuter-oriented suburbs and mid-sized cities. However, despite these similarities across major geographic segments, visitors to these chains had their own distinctions as well. Notably, Huey Magoo’s drew 15.4% of its visitors from “Rural” areas, while only 1.9% and 4.4% of Dave’s Hot Chicken and Raising Cane’s Chicken Fingers visitors, respectively, came from those areas.
This highlights that while a significant portion of visitors to these chicken chains come from relatively similar areas, enough distinctions remain within their customer bases to allow for individual brand differentiation.
Chicken chains continue to be one of the most exciting dining categories to watch. As the chains continue to spread their wings, will visits continue to fly with them? Or will the cluck stop?
Visit Placer.ai to keep up with the latest data-driven dining insights.
Analyzing location intelligence for Saturday, May 10th (the day before Mother’s Day) and on Sunday, May 11th (Mother’s Day) can reveal how some consumers chose to celebrate the occasion.
Full-service restaurants – including breakfast-first casual dining chains such as IHOP and Waffle House – saw significant visit spikes on Mother’s Day, with traffic also rising on Saturday (almost 10% up compared to the average Saturday to date). In fact, Mother’s Day and the day before Mother’s Day were the busiest Sunday and Saturday in 2025 so far, respectively. Coffee chains also received a boost – both before Mother’s day and an even larger spike on Mother’s Day itself.
May 10th and 11th were also the most visited Saturdays and Sundays in 2025 so far at greeting card retailers – both specialized stores like Hallmark and chains with a large greeting card selection such as CVS and Walgreens. Finally, Ulta also received a boost – likely from shoppers looking for the perfect Mother’s Day gift.
For more data-driven consumer insights, visit placer.ai/anchor.
Off-price apparel chains continue to resonate with inflation-conscious shoppers seeking their favorite brands without significant expense. We examined the visitation patterns for several major players in this sector – T.J. Maxx, Marshalls, Ross Dress for Less, and Burlington – to gain insight into their performance during the first half of the year.
Off-price leaders continued to enjoy elevated visits throughout Q1 2025, with all of the analyzed chains experiencing visit growth. Burlington led the visit growth charge with 6.5% more visits in Q1 2025 than in Q1 2024, followed by T.J. Maxx and Marshalls (both owned by parent company TJX Companies), at 3.8% and 3.3%, respectively. Ross experienced the most modest year-over-year (YoY) visit growth of 0.5% in Q1 2025 – but still outpaced the overall apparel segment, which saw visits dip by 3.2% YoY.
Average visits per location showed slightly more variance, however, with Ross and Burlington experiencing dips of 2.7% and 1.9% YoY. Still, both chains expanded their store fleets somewhat significantly in recent months, and these visit-per-location lags may diminish as customer traffic normalizes across their newer locations.
Diving into monthly visitation patterns – most months experienced growth, though YoY visits took a significant dive in February 2025, likely owing to inclement weather that kept many at home. And visits rebounded in March and April, while overall visits to the apparel segment remained below growth – highlighting off-price retailers’ continued ability to attract and retain consumers amid broader challenges facing retail.
But what lies behind off-price’s continuous rise? This segment has thrived for the past few years, defying the overall trends facing the apparel sector. A significant part of this success may stem from the segment’s inherent “treasure-hunt” experience – off-price shopping cultivates a browsing mentality, encouraging visitors to linger and explore the constantly changing inventory.
A closer look at average dwell times over the past few years – from the pre-pandemic era through the inflationary surges of 2023 and 2024 – reveals that visitors to off-price retailers linger significantly longer than those at overall apparel chains. For example, in 2025, visitors to T.J. Maxx and Burlington spent 40.3 and 43.9 minutes shopping, respectively, while visitors to apparel chains averaged just 33.3 minutes. To be sure, dwell times have slightly decreased across the board since COVID, likely due to factors such as increased interest in online shopping. But the longer dwell times at off-price stores highlight the sustained appeal of brick-and-mortar retail – especially when it offers added value.
And further cementing the “treasure hunt” engagement shopping aspect of off-price retail, visitors to the analyzed chains were significantly more likely to shop in the evening – between 6:00 and 10:00 PM – than visitors to other apparel chains.
This difference in visit timing suggests that off-price shoppers are indeed making a dedicated trip, reserving a good chunk of their evening – once their daily duties were taken care of – for extended browsing sessions. This strong engagement during evening hours may signify that shoppers are receptive to longer shopping hours.
Off-price retail continues to thrive, fueled, in part, by the “treasure hunt” experience. Shoppers to these chains are increasingly staying longer, and coming later in the day to maximize their shopping times – proving that, even in an unclear economic climate, there’s plenty of ways for retail to thrive.
Visit Placer.ai/anchor for the latest data-driven retail insights.
Department stores have faced their fair share of challenges in recent years – and many of these household names are still figuring out how to remain relevant and adapt to a challenging economic environment.
With the first half of the year nearly behind us, we took a look at the visit performance for some of the major players in the department store space to understand their current standing.
As consumer budgets continue to react to the strain of rising prices, department stores are experiencing mixed visitation patterns. While luxury shoppers have, in some cases, been more insulated from the effects of inflation and rising costs, visits to high-end department stores have not been spared from this overall volatility.
However, some department stores are rallying. Visits to Nordstrom (which will be shifting to private ownership soon) and Bloomingdale’s grew by 3.3% and 2.7%, respectively, in Q1 2025 compared to Q1 2024. Meanwhile, Saks Fifth Avenue and Neiman Marcus – which recently merged – saw their Q1 2025 visits drop by -6.0% and -5.9% YoY, respectively.
Average visits per location showed more variance, with Nordstrom the only department store to experience growth in this metric (+4.1%).
Analyzing visits into April showed a continuation of the quarterly trends explored above. Nordstrom and Bloomingdale’s continued to enjoy visit growth for the most part, while Saks Fifth Avenue and Neiman Marcus visits declined slightly relative to 2024.
While Nordstrom, Macy’s, and Saks are known for their luxury offerings, several other department stores cater to a more mid-range consumer – and like their luxury counterparts, their visit performance has varied since the start of the year.
In Q1 2025, Macy’s was the sole department store among those analyzed to experience overall visit growth – though none of the chains saw their average visits per location surpass those of Q1 2024. However, April visits offered a more positive outlook, with Belk and JCPenney, in particular, showing elevated visits in all but one week of April 2025. Dillard's also displayed promising visitation patterns, with weekly visits up for two weeks of April.
And in an environment where so many department stores are struggling, the ability for these brands to keep visits near, or above, previous years’ levels suggests that this segment is enjoying stability.
Despite the challenges facing the overall retail segment, department stores are proving their staying power. The strong visit performance of some – like Nordstrom and Belk – alongside the visit declines of others highlight that the way ahead looks different for every store.
With plenty of changes – including in ownership and merchandising initiatives – coming up for many of these chains, will visits continue to grow?
Visit Placer.ai/anchor to stay ahead of the latest data-driven retail insights.
Superstores remain American retail staples, and once again, wholesale clubs were the foot traffic winners of the space in Q1 2025. We dove into the data to explore how weather and expanding footprints played a part in visitation trends for Target, Walmart, Sam’s Club, BJ’s Wholesale Club, and Costco Wholesale and how the demographic characteristics of visitors impacted in-store shopping behavior.
Wholesale clubs outperformed traditional superstores in Q1 2025, as BJ’s, Sam’s Club, and Costco saw 2.7% to 6.1% YoY visit increases. BJ’s and Costco expanded their footprints over the past year, which likely caused overall visit growth to outpace visit-per-location increases.
Zooming in on monthly visits reveals more nuanced foot traffic patterns. After a strong January 2025, February’s YoY visits were impacted by the comparison to 2024’s leap year. And despite severe weather, YoY traffic to all of the analyzed chains improved in March 2025, perhaps due to consumers stocking up on essentials in preparation for the storms.
Although Walmart and Target saw YoY foot traffic declines in Q1 2025 overall, Walmart saw a 4.5% YoY visit increase in April, while Target saw its visit gap narrow. Some of the April strength may have been due to the pull-forward of consumer demand ahead of anticipated price hikes and supply constraints.
The two chains’ improved April performance was likely also aided by pre-Easter shopping, with Walmart receiving the more sizable visit boost. Last year, Easter fell during the week of March 25th, ‘24, but this year, Easter fell during the week of April 14th, ‘25, giving Walmart a 15.5% weekly visit boost while Target benefitted from a smaller 0.9% visit lift (compared to the weekly average YTD). Clearly, Walmart is a more popular pre-Easter shopping destination and the calendar shift played a part in the chain’s YoY visit growth in April.
All three of the leading wholesale clubs – BJ’s, Sam’s Club, and Costco – carry a variety of essentials sold in-bulk, as well as products from discretionary categories such as apparel, housewares, and electronics. But diving into the retailers’ captured trade areas in Q1 2025 reveals that each chain serves a slightly different audience.
Costco tends to attract visitors from higher-income areas and larger households (including those with children and non-family roommates) than either Sam’s Club or BJ’s. And since larger households may need to stock-up on essentials more frequently, this could account for Costco’s higher average share of repeat monthly visitors, and by extension, its strong membership renewal rate.
Meanwhile, Sam’s Club and BJ’s typically attract more single-person households and visitors from lower-income areas – at least in part because singles are often younger consumers who have yet to reach their peak earning years. This clientele presents an opportunity for Sam’s Club and BJ’s to foster lifetime brand loyalty among digitally-driven Millennials and Gen Z-ers and shoppers seeking value in what remains a challenging economic environment.
Visitors to Sam’s Club, BJ’s, and Costco also exhibit different in-store shopping behaviors. BJ’s and Sam’s Club visitors appear to make quicker trips, with both brands seeing a larger share of visits under thirty minutes than Costco in Q1 2025 – which may be due to the use of time-saving self-checkout apps and curbside pickup. Meanwhile, Costco experienced a greater share of weekday visits than either BJ’s or Sam’s Club – perhaps since shoppers from larger households are likely to replenish essentials mid-week and prepare for large weekend gatherings. An understanding of these consumer preferences and behaviors could help the chains build out their retail media networks and put the right promotions in front of shoppers at the right time.
Wholesale clubs and superstores remain go-to destinations for essentials – and nearly everything else – and are likely to maintain their positions as retail powerhouses going forward. Using location analytics, brands can better understand their consumer base and hone their retail strategies to drive further growth.
For more data-driven retail insights, visit Placer.ai.
The first quarter of 2024 was generally a good one for retailers. Though unusually cold and stormy weather left its mark on the sector’s January performance, February and March saw steady year-over-year (YoY) weekly visit growth that grew more robust as the quarter wore on.
March ended on a high note, with the week of March 25th – including Easter Sunday – seeing a 6.1% YoY visit boost, driven in part by increased retail activity in the run-up to the holiday. (Last year, Easter fell on April 9th, 2023, so the week of March 25th is being compared to a regular week.)
Though prices remain high and consumer confidence has yet to fully regain its footing, retail’s healthy Q1 showing may be a sign of good things to come in 2024.
Drilling down into the data for leading retail segments demonstrates the continued success of value-priced, essential, and wellness-related categories.
Discount & Dollar Stores led the pack with 11.2% YoY quarterly visit growth, followed by Grocery Stores, Fitness, and Superstores – all of which outperformed Overall Retail. Dining also enjoyed a YoY quarterly visit bump, despite the segment’s largely discretionary nature. And despite the high interest rates continuing to weigh on the housing and home renovation markets, Home Improvement & Furnishings maintained just a minor YoY visit gap.
Discount & Dollar Stores experienced strong YoY visit growth throughout most of Q1 – and as go-to destinations for groceries and other other essential goods, they held their own even during mid-January’s Arctic blast. In the last week of March, shoppers flocked to leading discount chains for everything from chocolate Easter bunnies to basket-making supplies – driving a remarkable 21.5% YoY visit spike.
Dollar General continued to dominate the Discount & Dollar Store space in Q1, with visits to its locations accounting for nearly half of the segment’s quarterly foot traffic (44.7%). Next in line was Dollar Tree, followed by Family Dollar and Five Below. Together, the four chains – all of which experienced positive YoY quarterly visit growth – drew a whopping 91.6% of quarterly visits to the category.
Rain or shine, people have to eat. And like Discount & Dollar Stores, traditional Grocery Stores were relatively busy through January as shoppers braved the storms to stock up on needed items. Momentum continued to build throughout the quarter, culminating in a 10.5% foot traffic increase in the week ending with Easter Sunday.
Like in other categories, it was budget-friendly Grocery banners that took the lead. No-frills Aldi drove a chain-wide 24.4% foot traffic increase in Q1, by expanding its fleet – while also growing the average number of visits per location. Other value-oriented chains, including Trader Joe’s and Food Lion, experienced significant foot traffic increases of their own. And though conventional grocery leaders like H-E-B, Kroger, and Albertsons saw smaller visit bumps, they too outperformed Q1 2023 by meaningful margins.
January is New Year’s resolution season – when people famously pick themselves up off the couch, dust off their trainers, and vow to go to the gym more often. And with wellness still top of mind for many consumers, the Fitness category enjoyed robust YoY visit growth throughout most of Q1 – despite lapping a strong Q1 2023.
Predictably, Fitness’s visit growth slowed during the last week of March, when many Americans likely indulged in Easter treats rather than work out. But given the category’s strength over the past several years, there is every reason to believe it will continue to flourish.
For Fitness chains, too, cost was key to success in Q1 – with value gyms experiencing the biggest visit jumps. EōS Fitness and Crunch Fitness, both of which offer low-cost membership options, saw their Q1 visits skyrocket 28.9% and 22.0% YoY, respectively – helped in part by aggressive expansions. At the same time, premium and mid-range gyms like Life Time and LA Fitness are also finding success – showing that when it comes to Fitness, there’s plenty of room for a variety of models to thrive.
Superstores – including wholesale clubs – are prime destinations for big, planned shopping expeditions – during which customers can load up on a month’s supply of food items or stock up on home goods. And perhaps for this reason, the category felt the impact of January’s inclement weather more than either dollar chains or supermarkets – which are more likely to see shoppers pop in as needed for daily essentials.
But like Grocery Stores and Discount & Dollar Stores, Superstores ended the quarter with an impressive YoY visit spike, likely fueled by Easter holiday shoppers.
As in Q4 2023, membership warehouse chains – Costco Wholesale, BJ’s Wholesale Club, and Sam’s Club – drove much of the Superstore category’s positive visit growth, as shoppers likely engaged in mission-driven shopping in an effort to stretch their budgets. Still, segment mainstays Walmart and Target also enjoyed positive foot traffic growth, with YoY visits up 3.9% and 3.5%, respectively.
Moving into more discretionary territory, Dining experienced a marked January slump, as hunkered-down consumers likely opted for delivery. But the segment rallied in February and March, even though foot traffic dipped slightly during the last week of March, when many families gathered to enjoy home-cooked holiday meals.
Coffee Chains and Fast-Casual Restaurants saw the largest YoY visit increases, followed by QSR – highlighting the enduring power of lower-cost, quick-serve dining options. But Full-Service Restaurants (FSR) also saw a slight segment-wide YoY visit uptick in Q1 – good news for a sector that has yet to bounce back from the one-two punch of COVID and inflation. Within each Dining category, however, some chains experienced outsize visit growth – including favorites like Dutch Bros. Coffee, Slim Chickens, In-N-Out Burger, and Texas Roadhouse.
Since the shelter-in-place days of COVID – when everybody had their sourdough starter and DIY was all the rage – Home Improvement & Furnishings chains have faced a tough environment. Many deferred or abandoned home improvement projects in the wake of inflation, and elevated interest rates coupled with a sluggish housing market put a further damper on the category.
Against this backdrop, Home Improvement & Furnishings’ relatively lackluster Q1 visit performance should come as no surprise. But the narrowing of the visit gap in March – which also saw one week of positive visit growth – may serve as a promising sign for the segment. (The abrupt foot traffic drop during the week of March 25th, 2024 is likely a just reflection of Easter holiday shopping pattern.)
Within the Home Improvement & Furnishings space, some bright spots stood out in Q1 – including Harbor Freight Tools, which saw visits increase by 10.0%, partly due to the brand’s growing store count. Tractor Supply Co., Menards, and Ace Hardware also registered visit increases.
January 2024’s stormy weather left its mark on the Q1 retail environment, especially for discretionary categories. But as the quarter progressed, retailers rallied, with healthy YoY foot traffic growth that peaked during the last week of March – the week of Easter Sunday. All in all, retail’s positive Q1 performance leaves plenty of room for optimism about what’s in store for the rest of 2024.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
