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Darden recently announced that it was considering ceasing operations for one of its chains, Bahama Breeze, following the closure of 15 of its 43 locations in May 2025.
Visit data for the brand highlights the struggles the Caribbean-inspired chain has faced in recent years. Year-over-year (YoY) visits were down in every year analyzed, and monthly visits declined in all but three of the past 12 months. The chain appeared particularly hard-hit starting in 2025, which may have been a consideration in Darden's decision to shutter Bahama Breeze locations.
Whether Darden plans to keep the remaining 28 Bahama Breeze restaurants operational or opt for a full sale remains to be seen, but the recent foot traffic challenges facing the brand position it for a strategic pivot – or more drastic measures.
As the U.S. economy moves to the midpoint of 2025, a divergent macro picture is starting to take hold. While consumers are showing renewed confidence and returning to stores (or at the very least, responding to heightened promotional activity across many retail categories), the industrial backbone of the economy – manufacturing and shipping – is tapping the brakes. This split narrative suggests that while immediate consumer sentiment has improved as tariff-related news has taken a backseat, industrial signals may be painting a more cautious picture.
The retail sector has seen a welcome rebound in May and June, following a sluggish start to the year when macroeconomic uncertainty and significant tariff-related news dampened spirits and hurt foot traffic in February and March. Year-over-year visitation data for the Placer 100 index – a composite of 100 of the largest retail and restaurant chains in the U.S. – indicates that shoppers have likely grown accustomed to the economic climate and are demonstrating more consistent and normal behaviors.
With the initial shock of potential price hikes having passed, consumers appear to be moving past the cautious approach that marked the first quarter, leading to stabilized and improving year-over-year visit trends across many retail categories.
Admittedly, there are multiple factors driving the recent increases in year-over-year retail traffic. Consumers remain squarely focused on value, which continues to drive outperformance for value grocers, warehouse clubs, and dollar stores (which also appear to be benefiting from less competition from Temu and Shein amid new regulatory restrictions). Off-price retailers continue to be one of the strongest performing categories year-to-date, capitalizing on increased inventory opportunities stemming from recent store closures and tariff-related supply chain disruptions, allowing them to fuel their "treasure hunt" model. Finally, traditional department stores have also contributed to the rebound through strong reception to events like Nordstrom’s Half-Yearly Sale and other promotional activity.
While retail visits have normalized in recent weeks, a different story is unfolding across U.S. factories and ports. Following a production surge in late March and April – when manufacturers ramped up activity to build inventory ahead of tariff deadlines – both manufacturing and port activity have seen a notable decline in May and into June.
Placer’s Industrial Manufacturing composite indicates that activity at manufacturing facilities – representing visits for both facility employees (estimated based on dwell time) and visitors, who often represent logistics partners – slowed in May and June.
Looking at manufacturing visit data by category, many U.S. factories took a breather in May, with our data showing a widespread slowdown in visits. The auto and auto parts industry has been hit particularly hard, feeling the direct impact of international tariffs. But this isn't just a car story – most other manufacturing sectors also pumped the brakes, signaling that many companies are cautiously getting ready for what could be an unpredictable second half of the year.
Slowing new orders and decreasing container volumes at major ports suggest that businesses, having already front-loaded their inventory, are now taking a more cautious look toward the second half of 2025. Many appear hesitant to over-commit amidst an unpredictable trade policy landscape.
Our visitation data for some of the busiest ports in the U.S. generally shows a strong correlation with the Bureau of Transportation's container import and export statistics. While our data indicated increased activity at several Eastern ports ahead of initial tariff implementation dates in early April, we have since observed visitation trends declining through much of April and May. The one notable exception is the Port of Houston – where gasoline imports are often received – which saw a spike in activity in May that has continued through June.
The two-track U.S. economy at the mid-point of 2025 highlights a clear divergence between consumer behavior and industrial strategy. While shoppers have returned to stores, driven by a hunt for value and successful promotions, the industrial sector is sending more cautious signals. The slowdown in activity at manufacturing facilities and ports suggests that businesses, having already front-loaded inventory ahead of tariffs, are now bracing for potential volatility. This sets up a classic economic tug-of-war for the second half of the year, leaving a critical question: Will resilient consumer spending eventually pull the industrial sector back into a growth cycle, or will the manufacturing slowdown ultimately impact supply chains, shelf availability, and the recent retail rebound?
For more data-driven retail insights, visit placer.ai/anchor.
Grab-and-go dining is thriving. Recent data indicates that nearly three out of four restaurant orders are taken to go. This trend is a particularly beneficial one for the limited-service dining category, which encompasses quick-service, fast-casual, and coffee chains.
We took a look at the visit data for these three subcategories of the limited-service dining world to understand how consumer behavior varies by dining type.
In a period marked by economic concerns, diners seeking convenient and budget-friendly choices often turn to limited-service options. And in recent months, coffee emerged as the strongest segment within the limited-service category, followed by fast-casual restaurants. Visits to both segments were up every month except February, when YoY foot traffic dropped due to inclement weather and a leap year comparison. Meanwhile, QSR saw essentially flat YoY visitation trends since March 2025.
This visit performance highlights shifts in dining preferences across visitors to the three segments. Coffee’s status as an affordable indulgence may be one factor driving traffic to the category. And with consumers becoming more discerning about their disposable income, fast-casual restaurants appear to be benefiting from the quality and perceived value that many such chains offer.
Diving deeper into the data suggests that short visits (less than 10 minutes) drove much of the growth in the coffee and fast-casual segments during the first five months of 2025, with YoY trends for short visits consistently outperforming YoY trends for longer (10+ minutes) visits.
The overall coffee segment continues to impress with elevated visits, though a closer look reveals significant variances within the category.
Specifically, mid-sized and small coffee chains are thriving. These chains – including brands like Dutch Bros and Black Rock Coffee Bar experienced YoY visit growth of 7.3% and 7.1%, respectively, largely due to chain expansions. In contrast, large coffee chains – a sub-category that includes major players like Starbucks and Dunkin’ – saw visits dip by 4.5% YoY.
And small coffee chains were the only segment to experience a slight YoY uptick in average visits per location – indicating that even as the segment expanded its footprint, existing locations, on average, continued to see modest visit growth. This trend may be partially attributed to the relative affluence of these chains’ visitors, who tended to come from trade areas with more high-income consumers (>$100K) than those frequenting mid-sized and large coffee chains.
Within the fast-casual and quick-service dining segment, burger chains reign supreme, but they face a formidable new challenger. Big Chicken – fast-casual and quick-service dining chains that focus on chicken in all its forms – have been ascendant over the past few years. Between 2019 and 2025, these restaurants significantly expanded their relative visit share from 15.0% to 18.3% among a wide range of fast-casual and quick-service dining categories, including burgers, Mexican chains, sandwich chains, and pizza chains. Much of this growth came at the expense of burger chains, which, despite retaining their title as the category’s largest segment, saw their relative visit share decline from 62.3% in 2019 to 59.8% in 2025.
The limited service category, encompassing a huge range of dining options, continues to evolve and thrive, whether through the dominance of small coffee chains or chicken offerings.
What changes might the category undergo in the coming months and years?
Visit Placer.ai/anchor for the latest data-driven dining insights.
Shortly after Big Lots’ December 2024 decision to close all remaining stores, the company announced plans to transfer more than 200 locations to Variety Wholesalers – owner of discount banners such as Roses, Maxway, and Super Dollar. Beginning in April 2025, these Big Lot venues began to reopen, and by early June 2025, 219 stores had already resumed operations.
Big Lots’ relaunch is centered on offering shoppers deep discounts and a treasure hunting experience by sourcing closeout, overstock, and liquidation deals. The brand has also revised its product mix – leaning into apparel and electronics while reducing furniture and eliminating perishables. But how likely is this strategy to succeed, and what does it offer Variety Wholesalers?
We dove into the data to find out.
Between January and May 2025, leading discount and dollar chains experienced positive year-over-year (YoY) growth in both visits and average visits per location, reflecting ongoing consumer demand for value. But among these major players, Ollie’s Bargain Outlet stood out with a 14.4% YoY increase in visits and a 6.3% rise in average visits per location, even as the brand continued its store expansion. This trend underscores the strong interest in heavily discounted closeout deals, affirming Big Lots’ decision to reinvest in a liquidation-based model.
An analysis of Big Lots locations reopened by May 1st, 2025 reveals that customers interact with the stores like they do with other treasure-hunting venues. In May 2025, Big Lots saw more weekend and extended visits compared to the category average – mirroring the browsing-friendly vibe at Ollie’s or Five Below. By encouraging shoppers to explore, linger, and discover bargains, Big Lots is creating a retail destination likely to appeal to customers seeking both value and a bit of fun.
Variety Wholesalers hopes to leverage the Big Lots acquisition to reach higher-income bargain hunters. And data from reopened Big Lots stores shows they attract shoppers with more money to spend than Variety Wholesalers’ existing banners – though still less than the nationwide baseline, making them especially receptive to discount offerings. In May 2025, Big Lots’ captured market median HHI stood at $60.9K – close to Ollie’s $64.6K – further underscoring the potential success of a treasure-hunt strategy for Big Lots.
By returning to its deep discount roots, Big Lots appears poised to resonate with today’s value seeking customers. And with the discount segment continuing to grow, this renewed focus on bargains and treasure hunts may help the brand get back on its feet.
For more data-driven retail insights, visit placer.ai/anchor.
Retailers and brands have often turned to limited-edition roll outs, product drops, or collaborations to drive traffic – and hopefully incremental sales. But, do these efforts still resonate with shoppers? Are these programs still as meaningful to the retail industry as they once were?
We dove into the data to see how consumers responded to recent high-profile offerings launched this spring by Trader Joe’s and Target.
When thinking about viral product sensations in 2025, it’s hard not to include the mini tote bag from Trader Joe’s. First released in February 2024 and then again September to fan frenzy, the original bags came in bold, classic colorways like red, yellow, blue and green. This spring, Trader Joe’s changed things up with a pastel-handled version – and once again, consumers couldn’t shop the bags fast enough.
The new mini totes debuted in-store on Tuesday, April 8th, 2025, and foot traffic estimates indicate a highly successful launch. Visits to Trader Joe’s were up 21.2% on launch day compared to a year-to-date Tuesday average, making it the busiest Tuesday of the year so far. Foot traffic also outpaced the mini totes’ second run on September 18th by 13.7%. Clearly, mini totes are the key to Trader Joe’s fanatics’ hearts.
The success of the program may stem in part from Trader Joe’s strong appeal to consumer segments heavily influenced by social media. In April 2025, the chain saw a higher penetration among “Educated Urbanites” and “Young Professionals” compared to the wider grocery industry – two groups that would be heavily clued into viral product trends.
Another high-profile product drop this April was Target’s Kate Spade collection, featuring women’s apparel, shoes, accessories, and home goods.
On the surface, Kate Spade seems a perfect fit for Target – the two brands share remarkably similar visitor profiles, primarily attracting affluent, suburban families. Both brands also place a strong emphasis on discretionary offerings – and the overlap in aesthetic and consumer preferences makes sense in today’s retail market.
However, in-store visitation on launch day (Saturday, April 12th) was down 6.8% compared to the release day of 2024’s collaboration with designer Diane Von Furstenberg and down 3.0% compared to the launch day of 2023’s collaboration with Agua Bendita, Rhode, and Fe Noel. Still, traffic was up 14.1% compared to the 2018 Hunter release. And the collection also debuted on Target.com at midnight PST the same day, so in-store traffic may not reflect overall demand.
One positive takeaway from the collaboration? Its ability to draw back affluent suburban shoppers – a key Target audience. In April 2025, the median household income (HHI) of Target’s captured market experienced a minor but significant bump – up to $86.4K, compared to $85.9K in March 2025 and $85.7K in April 2024.
Today’s shoppers are in the driver’s seat when it comes to setting trends, and retailers spend more time courting them than positioning themselves as authorities on what’s “cool.” Against this backdrop, retailers and brands are constantly vying for the next big viral sensation – or for those products or collections that become must-shop phenomena.
As retailers grapple with how to provide value to consumers amidst economic uncertainty, these offerings provide a new incentive for shoppers to visit that isn’t solely focused on price. Consumers may indeed perceive limited runs to be higher quality, more valuable or worth the extra investment. The concept of manufactured scarcity isn’t new in retail, but it continues to take on new forms as the consumer and industry evolve. We may reach a point where exclusivity and scarcity no longer move the needle for retailers, but that doesn’t seem likely in 2025.
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Target's visits shot up over the pandemic – but the chain has struggled to maintain its COVID-era momentum in recent years. Now, the upcoming back-to-school season presents an opportunity for the chain to bring visits back up.
Target's visits shot up between 2020 and 2022 as Americans stuck at home stocked up on everything from home goods to snacks to sporting equipment. But traffic has slowed since mid-2022, and although Target's visit gap has narrowed recently – May '25 visits were down just 1.7% YoY, a significant improvement from February's 9.1% YoY visit gap – year-over-year (YoY) visits were still down for five of the last six months.
Now, the upcoming back-to-school season may present just the opportunity the retailer needs to swing back into visit growth.
August is Target's second-busiest month of the year (the first is December), as the retailer sees visit upticks from everyone from families looking for back-to-school supplies to students getting ready for a new semester and renters switching leases. This seasonal strength offers more than just high traffic volume – it presents a unique comeback opportunity.
And August isn't just one of Target's busiest months – recent August traffic trends have also outperformed the broader twelve-month pattern.
While Target's overall YoY visit gap has widened over the past year (visits dropped 3.0% between June '24 and May '25 compared to the previous 12-month period, versus a smaller 2.2% decline in the prior year comparison), August's YoY visit gap has narrowed. This may suggest that shoppers who've reduced their Target visits throughout the year still prioritize the retailer during back-to-school season.
This creates a strategic window: Target can leverage this seasonal loyalty by enhancing its in-store experience and product selection during summer months, potentially winning back customers who might otherwise shop elsewhere during the rest of the year.
Families – especially middle and high-income families – make up a significant share of Target's captured market throughout the year. August is no exception – almost half (43.2%) of Target's captured market was made up of just four family segments in August '24 (according to Spatial.ai PersonaLive audience segmentation). Still, this is slightly lower than the 43.4% of family segments in Target's captured market between June '24 and May '25 – indicating that Target's August strength extends beyond its traditional family base.
Meanwhile, the share of single segments in Target's captured markets, which stood at 19.6% over the past twelve months, was up to 20.4% in August '24. So the retailer's summer boost is also driven by college students, young professionals, and other single shoppers – and these consumers may be looking for a different product mix and shopping experience than the traditional back-to-school fare.
Families remain Target's largest visitor segment, so the company should continue meeting the needs of this audience by offering a one-stop back-to-school destination along with BOPIS and curbside pickup to accommodate parents' busy lifestyles.
But the company can also make sure its offerings and shopping experience is set up to meet the needs of its Gen Z and millennial visitors when planning its back to school campaigns and in-store set up. Curating a "Singles & Students" section, carrying compact furniture and dorm room essentials, and setting up Instagram-worthy product displays may help these shoppers see Target as their retail home – building loyalty and boosting Target's traffic throughout the year.
For more data-driven retail insights, visit placer.ai/anchor.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
Consumer preferences have shifted over the past five years. COVID-19 and inflation impacted shopping habits and behaviors across the retail space – and while some of the changes were short-lived, others appear to have more staying power. Now, with memories of the lockdowns fading, and as the inflation that plagued much of 2022 and 2023 wanes (hopefully), we analyzed location intelligence data to understand what the retail and dining landscape looks like today.
This report leverages historical and current foot traffic data and trade area analysis to better understand the current retail and dining landscape and reveal consumer trends likely to shape 2024 and beyond. Which segments have benefited most from the shifts of the past five years? How are legacy brands staying on top of current shopping and dining trends? Where are people shopping and dining in 2024? And what characterizes the modern consumer?
One of the major retail stories of the past five years has been the rise of Discount & Dollar Stores. Category leaders such as Dollar General and Dollar Tree expanded significantly prior to the pandemic, which helped these essential retailers attract large numbers of customers during the initial months of lockdowns.
During this period, many Discount & Dollar Stores invested in more than just their store count – several leading chains also expanded their grocery selection, allowing these companies to compete more directly for Grocery and Superstore shoppers. As Discount & Dollar Stores continued growing their store fleets – and as the pandemic gave way to inflation concerns – shoppers looking for more affordable consumables options gravitated to this segment.
Location intelligence shows that the rapidly opening stores and stocking them with fresh groceries is working – since 2019, Discount & Dollar Stores have slowly but steadily grown their visit share relative to the Grocery and Superstore sectors.
In 2019, Discount & Dollar retailers captured 15.1% of the visit share between the three categories analyzed. This number grew by a full percentage point between 2019 and 2020 and the trend has continued, with the category enjoying 16.6% of the relative visit share in 2023. Meanwhile, Superstores’ relative visit share decreased during the same period, dropping from 41.7% in 2019 to 40.0% in 2023, while the relative visit share of Grocery Stores remained mostly stable.
Still, consumers are not giving up their regular Grocery or Superstore run quite yet – over 80% of combined visits to Grocery Stores, Superstore, and Discount & Dollar Store sectors still go to Grocery Stores and Superstores. But the data does indicate that some shoppers are likely choosing to shop for groceries and other consumables at Discount & Dollar Stores. And CPG companies and category managers looking to reach customers where they shop may want to consider adding Discount & Dollar Stores to their distribution channels.
The key question that remains is how much of the gained visit share can the Discount & Dollar leaders maintain as the economic environment improves. This metric will be the strongest sign of whether the short term gains made within a favorable context drove long term value.
Superstores’ visit share may be shrinking somewhat in the face of Discount & Dollar Stores’ growth. But diving into the Superstore leaders reveals that these macro-shifts are having a different impact on the various sub-categories within the wider Superstore segment.
Walmart remains the undisputed Superstore leader thanks to its 61.8% share of overall visits to Walmart, Target, Costco, Sam’s Club, and BJ’s in 2023. But 61.8% is still lower than the 66.3% relative visits share that the Superstore behemoth enjoyed in 2019. Meanwhile, Target grew its relative visit share from 17.3% in 2019 to 19.3% in 2023, while the combined visit share of the three membership club brands increased from 16.5% in 2019 to 18.9% in the same period.
Some of the shift in visit share can be attributed to Walmart closing several locations while Target, Costco Sam's Club, and BJ's expanded their fleet – but other factors are likely at play.
Costco and Target attract the most affluent clientele of the five chains analyzed, which could explain why these chains have seen significant growth at a time when many consumers are operating with tighter budgets. The success of these companies also suggests that there are enough consumers willing to spend beyond the basics – as shown with Target’s Stanley Cup success (more on that below) – to support a varied product selection that includes higher-priced options. It also speaks to a high upside on a per customer basis for chains that have proven effective at providing higher-end products alongside those with a value orientation. This speaks to a unique capacity to effectively address “the middle” – an audience that is defined neither solely by value-seeking nor by high-end product proclivities.
Sam's Club and BJ’s also give shoppers an opportunity to save by buying in bulk and cutting down on shopping trips – and related gas expenses – which may also have contributed to their success. The increase in the relative visit share of wholesale clubs indicates that today’s consumer might react positively to more options for bulk purchases in non-warehouse club chains as well.
Retail is not the only sector that has seen slow and steady shifts in recent years – the dining space was also significantly impacted by pandemic restrictions of 2020-2021 and the inflation of 2022-2023. Location intelligence reveals shifts in both the types of establishments favored by consumers and in the in-store behaviors of dining consumers.
Convenience stores’ dining options have evolved in recent years, with today’s consumers heading to Wawa for a freshly made specialty hoagie or to Buc-ee’s to enjoy the chain’s variety of specialty snacks.
Analyzing the visit distribution among C-Stores and other discretionary dining categories (Fast Food and QSR, Restaurants, and Breakfast & Coffee, not including Grocery and Superstores) showcases the growing role of C-Stores in the dining space. Between 2019 and 2023, C-stores' visit share relative to the other discretionary dining categories jumped from 24.2% to 27.1%. The relative visit share of Breakfast, Coffee, Bakeries & Dessert Shops also grew slightly during the period. Meanwhile, Restaurants’ relative visit share dropped from 13.8% to 11.7% and Fast Food & QSR’s dipped from 51.8% to 50.6%.
Several factors are likely driving this evolution. Most Restaurants shuttered temporarily at the height of the pandemic while C-Stores remained open – and consumers likely took the opportunity to get acquainted with C-Stores’ food-away-from-home options. And many C-Stores expanded their footprint in recent years, while some dining chains downsized, which likely also contributed to the changes in relative visit share between the segments.
But the continued growth of C-Stores between 2021 and 2022, and again between 2022 and 2023, indicates that many diners are now embracing C-Store food out of choice and not just due to necessity. The rise of the Breakfast, Coffee, Bakeries & Dessert Shops category alongside C-Stores in the past five years may also highlight the current appetite for affordable grab-and-go food options. And with C-Store operators embracing the shifts brought on by the pandemic and actively expanding their food options, diners are increasingly likely to consider C-Stores for their portable meals and packaged snacks.
C-Store visitors are increasingly receptive to trying new products at their local c-store. So how can C-Store operators and CPG companies determine which products will best appeal to customers? Analyzing the trade areas of seven major chains – 7-Eleven, Wawa, Casey’s, QuikTrip, Cumberland Farms, Plaid Pantry, and Buc-ee’s – using the Spatial.ai: FollowGraph dataset reveals significant variance in food preferences between the chains’ visitor bases.
For instance, Plaid Pantry visitors were 55% more likely than the nationwide average to fall into the “Asian Food Enthusiasts” segment in 2023, in contrast with Casey’s visitors who are 7% less likely to belong to this psychographic. Residents of the trade areas of QuikTrip and Buc-ee’s rank highest for "Fried Chicken Lovers," while Cumberland Farms and Plaid Pantry visitors register the least interest. C-Store operators, QSR franchisees, packaged food manufacturers, and other stakeholders can leverage these insights to optimize food offerings, identify promising partnership opportunities, and find new venues for product testing.
While C-Stores stores may be the exciting story of the day, Full-Service Restaurants continue to play a major role in the wider dining landscape. And despite the ongoing economic headwinds, several dining brands and categories are seeing growth – although location intelligence suggests that in-restaurant behavior may be changing as well.
For example, the hourly visits distribution for leading steakhouse chains has shifted over the past five years: Between 2019 and 2023, Texas Roadhouse, LongHorn Steakhouse, and Outback Steakhouse all saw a jump in the share of visits occurring between 2:00 PM and 6:00 PM – not typical steak eating hours.
Outback and Texas Roadhouse offer early bird dinner specials while LongHorn has a happy hour, so some diners may be choosing to visit these restaurant chains earlier in the evening in order to stretch their eating out budget. Other consumers who are still working from home most of the week may also be eating on a more flexible schedule, and these diners may be having more late lunches in 2023 when compared to 2019. Restaurant operators, drink providers, and menu developers may want to adapt their offerings to this emerging mid-afternoon rush.
The data examined above shows changes within key retail and dining segments over the past five years. So what do these shifts reveal about today’s consumer? What are shoppers and diners looking for in 2024?
The beginning of 2024 was marked by an Arctic blast and plunging temperatures. Consumers, unsurprisingly, hunkered down at home – and foot traffic to many retail categories took a dip. But the declines were short-lived, and by the fourth week of January 2024 foot traffic had rebounded across major categories.
Still, zooming into weekly visit performance for key retail and dining categories for the first eight weeks of the year reveals that the cold did not impact all segments equally – and the subsequent resurgence boosted some sectors more than others.
Discount & Dollar Stores had the strongest start to 2024, with YoY visits up almost every week since the start of the year, and the category showing even more substantial growth once the cold spell subsided. The Grocery category also succeeded in exceeding 2023 weekly visit levels almost every week, although its visit increases were more subdued than those in the Discount & Dollar Store segment.
Superstore and C-Store experienced relatively muted YoY declines in early January and saw significant weekly visit growth as Q1 progressed, with C-Stores outperforming Superstores by late January 2024. And Dining – which suffered a particularly heavy blow in early 2024 – also rebounded with gusto, offering another strong indicator of the resilience of today’s consumer.
Like in the wider Dining industry, weekly YoY visits to the QSR segment quickly rebounded following the unusual cold of the first three weeks of January 2024. And three chains from across the QSR spectrum – legacy chain Wingstop, rapidly expanding Raising Cane’s, and regional cult favorite Whataburger – are seeing particularly strong foot traffic performances.
Diving deeper into the location intelligence reveals that the three chains’ success may be due in part to their visitor base composition: The trade areas of all three brands included a larger share of four-person households compared to the nationwide average of 24.6%.
Wingstop, Raising Cane’s, and Whataburger’s menus all include larger orders to create shareable meals. And larger households seem to be particularly receptive to dining options that allow them to save money, which could explain the significant share of 4+ person households that visit these chains.
The success of these diverse QSR chains also indicates that, although larger households may have more expenses – and might therefore be more impacted by inflation – they can also drive visits to brands that cater to their needs. So dining operators and food manufacturers looking to attract family demographics may consider offering larger meal combos or larger packaging to help larger households splurge on affordable luxuries without breaking the bank.
Perhaps the most significant sign that today’s consumers are still willing to spend money on non-essentials is the recent success of the Starbucks X Stanley “Pink Cup”. The cup has caused such a sensation that re-sellers ask for up to six times the original $50 price – and for those unwilling to shell out the big bucks on the cup, enterprising cup owners offer photo shoots with the product for $5.
The Starbucks X Stanley “Pink Cup” was released on January 3rd, 2024 and could only be bought at Starbucks kiosks located inside a Target. Viral videos of the release circulated on social media, showing eager crowds lining up early in the morning for the chance to be first to grab their cup. Location intelligence reveals that these early morning visits were significant enough to change Target’s typical hourly visit pattern.
Foot traffic between 7:00 AM and 9:00 AM on January 3rd, 2024 accounted for 4.4% of daily visits, compared to 2.6% of daily visits occurring during that time slot on a typical Wednesday in January or February. And demand for the pink Stanley cup drove a spike in daily visits as well – overall daily visits to Target on January 3rd were 18.7% higher than the average Wednesday visits in January and February 2024.
The visit trends to Target on Pink Cup Day are particularly impressive given the freezing weather in some regions of the country and because consumers were coming off the holiday shopping season. And the success of the cup shows that 2024’s shopper is willing to show up – especially for a viral product. Creating buzzy marketing campaigns, then, may be the key to driving retail success.
The retail changes of the past few years have left their mark on how people shop, eat, and spend. And keeping ahead of these changes allows companies and product managers to ensure they can tailor their offerings – whether product selection or marketing campaigns – to the right audience.
