.svg)
Apparel retail has experienced significant setbacks in recent years, from the COVID-19 pandemic to supply chain disruptions to inflation – and now the emerging threat of tariffs. Yet, the sector continues to adapt. We took a look at the overall performance of the luxury apparel segment to see how things are holding up as the year's first half draws to a close.
The current economic climate has posed significant challenges to the apparel retail segment, and luxury retail has not been immune. The category saw its visits slow year-over-year throughout 2024, likely owing to the accumulated strain of inflation and rising prices. Yet, a surprising opportunity is now emerging, stemming from an unexpected catalyst: tariff concerns.
While apparel visits (excluding the off-price segment) generally slowed year-over-year, luxury apparel experienced only a single month of visit declines – in February '25 – likely owing to the comparison to a leap year and a longer February 2024. And more recently, luxury apparel has been performing especially well, with the segment seeing year-over-year (YoY) increases of 4.7% and 4.4% in April and May 2024, respectively – perhaps driven by the risk of price hikes and the uncertainty around the current tariff landscape.
Diving into the audience composition for nationwide luxury brands reveals that the category's current strength is likely driven in part by a more affluent and more suburban consumer base. Over the past four years, the median household income (HHI) in luxury chains' captured market has increased – rising from $101.9K in May 2025 to $108.0K in May 2025. During this period, the share of suburban consumers in the category's trade area also grew, from 39.1% in May 2022 to 41.9% in May 2025.
This suggests that the luxury sector's current resilience is being powered by an increasingly affluent and suburban clientele who are likely better insulated from broader economic pressures.
Despite operating in a challenging environment, luxury retail is finding ways to keep its visits up. Will the segment continue to rally?
Visit Placer.ai/anchor for the latest data-driven retail insights.
Despite the ongoing macroeconomic uncertainties, overall retail traffic this year has remained generally on par with 2024 levels. Between January and May 2025, retail visits were 0.4% higher than for the equivalent period in 2024, with April and May 2025 visits up 2.3% and 1.3%, respectively.
Some of the recent strength may be attributed to a pull-forward of consumer demand as a response to potential price hikes and limited product availability. But the strongest year-over-year (YoY) visit increase in 2025 so far was actually in January – when visits were up 3.4% compared to January 2024 – highlighting the resilience of retail consumers in 2025 and boding well for the upcoming back to school season.
Diving into YoY May 2025 retail visit data by state suggests that back to school performance may be particularly strong in the West: Retail traffic in Oregon, Washington, Idaho, and Montana was 3.0% to 5.1% higher than in May 2024, while Utah's retail chains received a 5.0% YoY boost in traffic. Consumers in these states may be particularly primed to spend this summer.
Meanwhile, several Eastern states (Ohio, New York, Mississippi, Alabama, and Georgia) saw YoY declines in May 2025 retail visits, perhaps suggesting that consumer confidence in those states is slightly more muted. This may indicate that back to school retail traffic will be slightly weaker in these markets.
Last year, sportswear & athleisure and footwear retailers saw the largest back to school visit jumps, followed by office supplies and traditional apparel (excluding off-price, department stores, and sportswear & athleisure). These segments all saw slight visit increases in May 2025 and are likely to continue seeing sizable traffic spikes for back to school season this year.
But looking at the visit data from April and March reveals that the retail categories seeing the strongest visit trends currently are the segments that get a slightly smaller boost from back to school – including furniture & home furnishings, off-price retailers, and thrift stores. Some of this strength may be attributed to pull-forward of demand (as consumers could have bought larger ticket items like furniture in anticipation of price hikes) or to shoppers' value-orientation (driving visits up for off-price and thrift stores). But these categories' recent success may also suggest that home furnishings, off-price apparel, and thrift stores could see higher volumes of consumer traffic this year compared to 2024.
Ahead of the 2025 back to school season, retail traffic data paints the picture of a generally resilient consumer, despite the regional variability. And while last year's big back to school winners will likely perform well again in 2025, more secondary back to school categories – including home furnishings, off-price, and thrift stores – may be the ones to come out on top this year.
For more data-driven retail insights, visit placer.ai/anchor.
The dining segment has faced no shortage of challenges in recent years. Rising food and labor costs, inflation, and shifting consumer habits have put pressure on many chains – but some are thriving.
We take a look at three dining chains – local favorites that have been expanding in recent years – to see what lies behind their surprising success.
Visits to the overall fast-casual segment remained flat year over year (YoY) in Q1 2025, highlighting the challenging state of the dining category. But three expanding local restaurant chains – Pura Vida Miami, Mendocino Farms, and P. Terry’s Burger Stand – all saw their foot traffic grow significantly in the same period.
Florida-based Pura Vida Miami, a cafe that specializes in health and wellness, saw the biggest jump in foot traffic, with visits growing by 58.5% in Q1 2025 compared to Q1 2024. The eatery, which opened its first location in 2012, and now boasts 35 locations across South Florida and New York has no plans to slow its rapid expansion. And fittingly, the average number of visits to each location of the chain also increased by 11.9% YoY – highlighting that its new venues are meeting strong demand.
California-based fast-casual restaurant Mendocino Farms also places a strong emphasis on healthy dining. Founded in 2005, the chain has grown to 75 locations – most of them in California – and continues to thrive, with visits up by 23.0% in Q1 2025 and visits per location rising by 12.9%. Austin, Texas favorite P. Terry’s Burger Stand, which opened in 2005, is also thriving. The chain grew its presence over the past year, adding new locations in Houston – and like the other analyzed brands, saw increases in both overall visits and average visits per location.
Location analytics show that each of the chains is finding success in its own way. Diving into hourly visitation patterns for Pura Vida Miami, for example, reveals a subtle but notable shift in its peak visit times, suggesting that as the chain expands, it is successfully positioning itself as a breakfast and lunchtime destination. Between Q1 2025 and Q1 2024, the share of visitors arriving between 7:00 and 11:00 AM, and 12:00 - 4:00 PM increased slightly, while the proportion of evening visitors declined.
To capitalize on this trend, Pura Vida could consider further developing its morning menu or, conversely, exploring opportunities to enhance its dinner menu to attract a cohort that seeks health-centric dinner items.
Mendocino Farms, for its part, appears to be deriving some of its success from the affluence of its customer base. The chain, which boasts over 60 of its 75 locations in California, has also established a presence in Washington, Texas, and Colorado. Mendocino Farms will be opening around 15 new locations throughout 2025, and will begin its eastward march, opening a location in Chicago in the coming months.
And a look at the chains’ two largest markets, California and Texas, shows that visitors to the Mendocino Farms in Q1 2025 were more likely to come from high-income trade areas, likely insulating them from the overall challenges facing the wider dining segment. For example, the median HHI of visitors to Mendocino Farms in California was $123.8K, compared to the California average of $96.7K. And in Texas, its second-largest market, visitors originated from trade areas with a median HHI of $105.8K – significantly higher than both the Texas ($76.5K) and nationwide ($78.9K) medians.
P. Terry’s Burger Stand is a Texas cult favorite. The chain, which has grown from a family-owned burger stand in 2005 to 34 locations in the Austin area is thriving, and recently began expanding into other cities in Texas.
Over the years, the chain has become something of a weekend destination, with 30.4% of its visitors coming on the weekends in Q1 2025 – up from 28.1% in Q1 2024. This suggests that, as the chain grows, more customers are incorporating P. Terry's into their weekend routines, likely drawn by its blend of quality and accessible price point. This increasing weekend popularity, coupled with its strategic expansion into new markets like Houston, bodes well for P. Terry's continued growth across Texas.
The three dining chains are proving that, even in challenging times, there’s plenty of space for local favorites to flourish.
Will these chains continue to thrive in the second half of 2025?
Visit Placer.ai/anchor to stay up-to-date with the latest data driving dining stores.
Imagine being able to literally pop downstairs for your favorite coffee shop, boutique, or to pick up a novel from your local bookstore. At the Arcade mixed-use shopping center in Providence, this is not a pipe dream, but a reality. Originally built in 1828, this historic building was conceived as a social and commercial hub filled with wares from merchants and artisans where customers could shop even in inclement weather. Nearly 200 years later, the purpose remains the same. However, as suburban shopping centers proliferated in the last few decades, Arcade struggled with its foot traffic.
In 2008, it closed for renovations and reopened in 2013, transformed into a mixed-use commercial and residential micro-loft space. The top two floors consist of 48 micro-lofts with 225-300 square feet of living space. None have stoves or ovens, perfect for those Carrie Bradshaw type occupants who would otherwise store sweaters in their ovens. Those coming from densely packed urban areas like New York or Tokyo would appreciate the minimalism and efficiency of these lofts. Upon opening, there was a waiting list of 4,000, making obtaining a spot even more competitive than getting into an elite university.
The Arcade Providence still operates retail and dining spaces on the ground floor, including local favorites like a Lovecraft-themed bookstore, or Lobanton, an Asian-fusion sandwich shop. The Greek Revival-themed mall also hosts New Harvest Coffee & Spirits and restaurants like Rogue Island, all of which attract a steady stream of visitors.
How has the shift to mixed-use impacted the psychographic composition of the venue's visitor base? We compared the segments visiting Arcade Providence in 2018 vs 2024 and found some interesting shifts that have occurred in the past six years. Visitors in 2018 tended to come from the Young Professional (26%) or Educated Urbanites (18%) segments (per the Spatial.ai PersonaLive classifications). However, six years later, the share of those segments in the Arcade's visitor base have declined, while the percentages of visitors from the Upper Suburban Diverse Families (from 10% to 13%) and Ultra Wealthy Families (from 5% to 11%) segments have increased.
The change in visitor demographics is likely driven – at least in part – by the increase in True Trade Area since the Arcade's shift to mixed-use. The 2018 trade area (in blue) covered only 29 sq miles, whereas the 2024 trade area (in green) has expanded to 65 miles.
The Arcade is located in downtown Providence, so this increase in trade area size suggests that the venue is now attracting visitors from more suburban areas beyond the city center, which typically include more family-oriented and wealthier zones.
This nearly 200-year old shopping center exhibits our ingrained human tendency to congregate, conduct commerce, and socialize. It also shows the constant evolution of how we live, work, and play.
For more data-driven CRE insights, visit placer.ai/anchor.
Following a strong April when nationwide office visits rose 4.8% year-over-year, visits fell slightly in May 2025 as traffic fell 1.0% compared to May 2024. On a year-over-six-year basis (Yo6Y, or compared to 2019), visits were down 37.2% – a steep drop from April's 30.1% Yo6Y visit gap.
The weaker May numbers may be partially driven by a calendar shift, as May 2025 had an extra Saturday, and therefore one less workday, than either May 2024 or May 2019. Americans may have also chosen to take more PTO around Memorial Day this year – according to the TSA, airports were busier on the Friday before Memorial Day 2025 than they were on Friday, May 24th 2024.
But the muted May office data also highlights the persistent popularity of hybrid and remote work. According to Gallup, over half of U.S. employees work hybrid while over a quarter are fully remote – and the recent May data suggests that these work arrangements are proving difficult to change.
Diving into the market-level data reveals that New York City, NY and Miami, FL continue to lead the pack, with office visits down 18.4% and 19.6%, respectively, compared to 2019. But both cities also saw slight declines compared to May 2024's office numbers – highlighting once again the persistence of the new work arrangements and the overall slowing of the office recovery.
Southern hubs – specifically Atlanta, GA, Dallas, TX, and Houston, TX – followed New York and Miami, with visits down 32.1%, 35.5%, and 36.2% compared to May 2019. Dallas and Houston also saw their office visits increase compared to 2024, with Houston specifically seeing an 8.3% increase in YoY office visits, perhaps aided by corporate relocations to the two cities. Georgia and Texas also saw their populations increase in recent years, which may be contributing to these cities' office performance.
Meanwhile, the Yo6Y office visit gap in Washington, D.C., Boston, MA, Los Angeles, CA, Chicago, IL, Denver, CO, and San Francisco, CA ranged from 40.1% to 50.6%, with all the cities except for Boston also experiencing YoY declines.
The May 2025 Placer.ai Office Index highlights a persistent plateau in office recovery. While some regional bright spots exist, the return to pre-pandemic office traffic remains elusive, largely due to the enduring popularity of hybrid and remote work models.
For more data-driven commercial real estate insights, visit placer.ai/anchor.
Darden Restaurants, which counts Olive Garden and LongHorn Steakhouse among its portfolio of leading full-service restaurant (FSR) chains, has been on a solid growth trajectory: In March 2025, the company reported a 6.2% year-over-year (YoY) quarterly sales increase, fueled by expansion and a 0.7% bump in same-restaurant sales.
With Darden set to report again in June 2025, we dove into the data to see how the full-service restaurant (FSR) leader has performed so far this year.
In Q1 2025, overall visits to Darden Restaurants’ brand portfolio outpaced average visits per location, reflecting the company’s expansion in 2024, including the acquisition of Chuy’s. Olive Garden and LongHorn Steakhouse, both of which also increased their footprints over the past year, followed similar patterns – with LongHorn Steakhouse enjoying a modest 0.5% uptick in overall foot traffic.
A closer look at monthly visitation data reveals a more nuanced – and positive – picture.
Between January and May 2025, Darden recorded nearly uniform monthly YoY overall visit growth, with only February slipping into the red due to harsh weather and a leap-year comparison. And in April and May, average visits per location rose YoY for both the portfolio and its leading brands – a testament to Darden’s ongoing strength.
Unsurprisingly, LongHorn Steakhouse continued to outperform, drawing customers with the promise of a reasonably priced cut of quality meat – a particularly enticing value proposition as beef prices continue to rise.
Darden’s performance on Mother’s Day, an important milestone for the company, further underscores its positive trajectory.
Olive Garden is a major Mother’s Day destination, and its performance this year didn’t disappoint. May 11th, 2025 was the Italian-American cuisine giant’s single busiest day of the past 12 months, with foot traffic soaring 152.9% compared to an average day and 101.8% compared to an average Sunday. LongHorn Steakhouse experienced a similar surge, and both chains topped their Mother’s Day traffic from last year – showcasing their ability to capitalize on this crucial occasion.
Like Texas Roadhouse, LongHorn Steakhouse is also a major Father’s Day draw. And given its strong performance this year, the chain will certainly be one to watch when June 15th rolls around.
Darden’s recent results show resilience and a clear knack for meeting consumer demand, even in a challenging market. How will the company continue to fare as the year progresses?
Follow Placer.ai's data-driven dining analyses to find out.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Grabbing a coffee or snack at a convenience store is a time-honored road trip tradition – but increasingly, Convenience Stores (C-Stores) have also emerged as places people go out of their way to visit.
Convenience stores have thrived in recent years, making inroads into the discretionary dining space and growing both their audiences and their sales. Between April 2023 and March 2024, C-Stores experienced consistent year-over-year (YoY) visit growth, generally outperforming Overall Retail. Unsurprisingly, C-Stores fell behind Overall Retail in November and December 2023, when holiday shoppers flocked to malls and superstores to buy gifts for loved ones. But in January 2024, the segment regained its lead, growing YoY visits even as Overall Retail languished in the face of an Arctic blast that had many consumers hunkering down at home.
C-Stores’ current strength is partially due to the significant innovation by leading players in the space: Chains like Casey’s, Maverik, Buc-ee’s, and Rutter’s are investing in both in their product offerings and in their physical venues to transform the humble C-Store from a stop along the way into a bona fide destination. Dive into the data to explore some of the key strategies helping C-Stores drive consumer engagement and stay ahead of the pack.
While chain expansion may explain some of the C-Store segment growth, a look at visit-per-location trends shows that demand is growing at the store level as well. Over the past year (April 2023 to March 2024), average visits per location on an industry-wide basis grew by 1.8%, compared to the year prior (April 2022 to 2023).
And within this growing segment, some brands are distinguishing themselves and outperforming category averages. Casey’s, for example, saw the average number of visits to each of its locations increase by 2.3% over the same time frame – while Maverik, Buc-ee’s and Rutter’s saw visits per location increase by 3.2%, 3.4% and 3.9%, respectively.
Each in its own way, Casey’s, Maverik, Buc-ee’s, and Rutter’s, are helping to transform C-Stores from pit stops where people can stretch their legs and grab a cup of coffee to destinations in and of themselves.
Midwestern gas and c-store chain Casey’s – famous for its breakfast pizza and other grab-and-go breakfast items – has emerged as a prime spot for fast food pizza lovers to grab a slice first thing in the morning. And Salt Lake City, Utah-based Maverik – which recently acquired Kum & Go and its 400-plus stores – is also establishing itself as a breakfast destination thanks to its specialty burritos and other chef-inspired creations.
Casey’s and Maverik’s popular breakfast options are likely helping the chains receive its larger-than-average share of morning visits: In Q1 2024, 16.3% of visits to Maverik and 17.5% of visits to Casey’s took place during the 7:00 AM - 10:00 AM daypart, compared to just 14.9% of visits to the wider C-Store category.
Psychographic data from the Spatial.ai’s FollowGraph dataset – which looks at the social media activity of a given audience – also suggests that Casey’s and Maverik’s have opened stores in locations that allow them to reach their target audience. Compared to the average consumer, residents of Casey’s potential market are 7% more likely to be “Fast Food Pizza Lovers” than both the average consumer and the average C-Store trade area resident. Residents of Maverik’s potential market are 16% more likely than the average consumer to be “Mexican Food Enthusiasts,” compared to residents of the average C-Store’s trade area who are only 1% more likely to fall into that category.
With both chains expanding, Casey’s and Maverik can hope to introduce new audiences to their unique breakfast options and solidify their hold over the morning daypart within the C-Store space over the next few years.
Everything is said to be bigger in the Lone Star State, and Texas-based convenience store chain Buc-ee’s – holder of the record for the worlds’ largest C-Store – is no exception. With a unique array of specialty food items and award-winning bathrooms, Buc-ee’s has emerged as a well-known tourist attraction. And the popular chain’s status as a visitor hotspot is reflected in two key metrics.
First, Buc-ee’s attracts a much greater share of weekend visits than other convenience store chains. In Q1 2024, 39.6% of visits to Buc-ee’s took place on the weekends, compared to just 28.3% for the wider C-Store industry. And second, Buc-ee’s captured markets feature higher-than-average shares of family-centric households – including those belonging to Experian: Mosaic’s Suburban Style, Flourishing Families, and Promising Families segments.
Rather than merely a place to stop on the way to work, Buc-ee’s has emerged as a favored destination for families and for people looking for something fun to do on their days off.
Buc-ee’s isn’t the only C-Store chain that believes bigger is better. Pennsylvania-based Rutter’s is increasing visits and customer dwell time by expanding its footprint – both in terms of store count and venue size. New stores will be 10,000 to 12,000 square feet – significantly larger than the industry average of around 3,100 square feet. And in more urban areas, where space is at a premium, the company is building upwards.
Rutter’s added a second floor to one of its existing locations in York, PA in December 2023. The remodel, which was met with enthusiasm by customers, provided additional seating for up to 30 diners, a beer cave, and an expanded wine selection. And in Q1 2024, the location experienced 15.6% YoY visit growth – compared to a chainwide average of 7.6%. Visitors to the newly remodeled Rutter’s also stayed significantly longer than they did pre-renovation. The share of extended visits to the store (longer than ten minutes) grew from 20.8% in Q1 2023 to 27.0% in Q1 2024 – likely from people browsing the chain’s selection of beers or grabbing a bite to eat.
Convenience stores are flourishing, transforming into some of the most exciting dining and tourist destinations in the country. Today, C-Store customers can expect to find brisket sandwiches, gourmet coffees, or craft beers, rather than the stale cups of coffee of old. And the data shows that customers are receptive to these innovations, helping drive the segment’s success.
The first quarter of 2024 was generally a good one for retailers. Though unusually cold and stormy weather left its mark on the sector’s January performance, February and March saw steady year-over-year (YoY) weekly visit growth that grew more robust as the quarter wore on.
March ended on a high note, with the week of March 25th – including Easter Sunday – seeing a 6.1% YoY visit boost, driven in part by increased retail activity in the run-up to the holiday. (Last year, Easter fell on April 9th, 2023, so the week of March 25th is being compared to a regular week.)
Though prices remain high and consumer confidence has yet to fully regain its footing, retail’s healthy Q1 showing may be a sign of good things to come in 2024.
Drilling down into the data for leading retail segments demonstrates the continued success of value-priced, essential, and wellness-related categories.
Discount & Dollar Stores led the pack with 11.2% YoY quarterly visit growth, followed by Grocery Stores, Fitness, and Superstores – all of which outperformed Overall Retail. Dining also enjoyed a YoY quarterly visit bump, despite the segment’s largely discretionary nature. And despite the high interest rates continuing to weigh on the housing and home renovation markets, Home Improvement & Furnishings maintained just a minor YoY visit gap.
Discount & Dollar Stores experienced strong YoY visit growth throughout most of Q1 – and as go-to destinations for groceries and other other essential goods, they held their own even during mid-January’s Arctic blast. In the last week of March, shoppers flocked to leading discount chains for everything from chocolate Easter bunnies to basket-making supplies – driving a remarkable 21.5% YoY visit spike.
Dollar General continued to dominate the Discount & Dollar Store space in Q1, with visits to its locations accounting for nearly half of the segment’s quarterly foot traffic (44.7%). Next in line was Dollar Tree, followed by Family Dollar and Five Below. Together, the four chains – all of which experienced positive YoY quarterly visit growth – drew a whopping 91.6% of quarterly visits to the category.
Rain or shine, people have to eat. And like Discount & Dollar Stores, traditional Grocery Stores were relatively busy through January as shoppers braved the storms to stock up on needed items. Momentum continued to build throughout the quarter, culminating in a 10.5% foot traffic increase in the week ending with Easter Sunday.
Like in other categories, it was budget-friendly Grocery banners that took the lead. No-frills Aldi drove a chain-wide 24.4% foot traffic increase in Q1, by expanding its fleet – while also growing the average number of visits per location. Other value-oriented chains, including Trader Joe’s and Food Lion, experienced significant foot traffic increases of their own. And though conventional grocery leaders like H-E-B, Kroger, and Albertsons saw smaller visit bumps, they too outperformed Q1 2023 by meaningful margins.
January is New Year’s resolution season – when people famously pick themselves up off the couch, dust off their trainers, and vow to go to the gym more often. And with wellness still top of mind for many consumers, the Fitness category enjoyed robust YoY visit growth throughout most of Q1 – despite lapping a strong Q1 2023.
Predictably, Fitness’s visit growth slowed during the last week of March, when many Americans likely indulged in Easter treats rather than work out. But given the category’s strength over the past several years, there is every reason to believe it will continue to flourish.
For Fitness chains, too, cost was key to success in Q1 – with value gyms experiencing the biggest visit jumps. EōS Fitness and Crunch Fitness, both of which offer low-cost membership options, saw their Q1 visits skyrocket 28.9% and 22.0% YoY, respectively – helped in part by aggressive expansions. At the same time, premium and mid-range gyms like Life Time and LA Fitness are also finding success – showing that when it comes to Fitness, there’s plenty of room for a variety of models to thrive.
Superstores – including wholesale clubs – are prime destinations for big, planned shopping expeditions – during which customers can load up on a month’s supply of food items or stock up on home goods. And perhaps for this reason, the category felt the impact of January’s inclement weather more than either dollar chains or supermarkets – which are more likely to see shoppers pop in as needed for daily essentials.
But like Grocery Stores and Discount & Dollar Stores, Superstores ended the quarter with an impressive YoY visit spike, likely fueled by Easter holiday shoppers.
As in Q4 2023, membership warehouse chains – Costco Wholesale, BJ’s Wholesale Club, and Sam’s Club – drove much of the Superstore category’s positive visit growth, as shoppers likely engaged in mission-driven shopping in an effort to stretch their budgets. Still, segment mainstays Walmart and Target also enjoyed positive foot traffic growth, with YoY visits up 3.9% and 3.5%, respectively.
Moving into more discretionary territory, Dining experienced a marked January slump, as hunkered-down consumers likely opted for delivery. But the segment rallied in February and March, even though foot traffic dipped slightly during the last week of March, when many families gathered to enjoy home-cooked holiday meals.
Coffee Chains and Fast-Casual Restaurants saw the largest YoY visit increases, followed by QSR – highlighting the enduring power of lower-cost, quick-serve dining options. But Full-Service Restaurants (FSR) also saw a slight segment-wide YoY visit uptick in Q1 – good news for a sector that has yet to bounce back from the one-two punch of COVID and inflation. Within each Dining category, however, some chains experienced outsize visit growth – including favorites like Dutch Bros. Coffee, Slim Chickens, In-N-Out Burger, and Texas Roadhouse.
Since the shelter-in-place days of COVID – when everybody had their sourdough starter and DIY was all the rage – Home Improvement & Furnishings chains have faced a tough environment. Many deferred or abandoned home improvement projects in the wake of inflation, and elevated interest rates coupled with a sluggish housing market put a further damper on the category.
Against this backdrop, Home Improvement & Furnishings’ relatively lackluster Q1 visit performance should come as no surprise. But the narrowing of the visit gap in March – which also saw one week of positive visit growth – may serve as a promising sign for the segment. (The abrupt foot traffic drop during the week of March 25th, 2024 is likely a just reflection of Easter holiday shopping pattern.)
Within the Home Improvement & Furnishings space, some bright spots stood out in Q1 – including Harbor Freight Tools, which saw visits increase by 10.0%, partly due to the brand’s growing store count. Tractor Supply Co., Menards, and Ace Hardware also registered visit increases.
January 2024’s stormy weather left its mark on the Q1 retail environment, especially for discretionary categories. But as the quarter progressed, retailers rallied, with healthy YoY foot traffic growth that peaked during the last week of March – the week of Easter Sunday. All in all, retail’s positive Q1 performance leaves plenty of room for optimism about what’s in store for the rest of 2024.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
