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With the rise of hybrid and remote work, we’ve observed a notable shift in everyday consumer behaviors, particularly around fitness, shopping, running errands, and grabbing takeout. Without the need to commute on certain days, it’s easier for consumers to squeeze in a workout or make a quick trip to a store. Local outdoor shopping centers have become prime beneficiaries of this new “pop-in, pop-out” behavior. Here, we explore some of the brands poised to thrive in this evolving landscape.
At the start of this year, we predicted that the beauty category boom we witnessed last year would persist, with wellness and self-care becoming integral parts of that definition. For many, self-care includes a good workout, whether low-impact or high-intensity. We've previously highlighted fitness trends, with brands like Club Pilates and Orangetheory Fitness continuing to demonstrate year-over-year growth. A perfect post-workout activity might include a massage or chiropractic session to ease sore muscles or restore alignment—services that have driven increased traffic for brands like Massage Envy and Joint Chiropractic. Another standout is Madison Reed, which offers "salon results without salon cost or time" and continues to expand its footprint.
The next group of brands stands out for their ubiquity—you’re likely to find one or more of these stores in any local outdoor shopping center. UPS is indispensable for shipping and returning items, serving as a go-to for everyday logistics. Meanwhile, telecommunications and internet service providers like AT&T, Verizon, T-Mobile, and Xfinity maintain a steady customer base, driven by the regular upgrade cycle for cell phones and service plans.
Another home improvement and furnishings replacement cycle may be upon us. Pandemic-driven nesting behaviors accelerated demand in previous years, but now, many consumers are cautiously approaching this phase. Instead of investing in big-ticket items like dining or living room furniture, there’s growing enthusiasm for budget-friendly updates, such as applying a fresh coat of paint. Sherwin-Williams stands out as a key player, experiencing increased foot traffic. This rise in paint store visits could signal a positive trend for future investments in home improvement, redecorating, and refurnishing.
Next, we have some tasty additions perfect for local outdoor shopping centers. Americans’ love affair with chicken shows no signs of slowing down. Dave’s Hot Chicken has developed a cult following for its juicy, flavorful chicken, while Raising Cane’s draws loyal fans for its irresistible tenders and signature sauce. Bb.q Chicken offers a unique twist, boasting over a dozen wing flavors, including Caribbean Spice, Hot Mala, and Cheesling cheese dust.
With Black Friday just a week away, it's the perfect time to reflect on the state of retail and what lies ahead over the next 28 days as consumers prepare for holiday gatherings, celebrations, and gift-giving. The retail industry in 2024 has been anything but consistent—some categories continue to thrive, others have struggled, and a few are clawing their way back to prominence.
This year’s holiday season is likely to follow a similar pattern, but the key differentiator is time. As we highlighted in our TL;DR newsletter on LinkedIn this week, the 2024 holiday shopping period has five fewer days compared to last year, reminiscent of the 2019 vs. 2018 holiday timeline. Holiday shopping kicked off earlier this year, with department stores seeing increased activity in October. With a condensed holiday window, it’s now up to retailers to drive more frequent visits and encourage consumers to linger longer in their stores.
Analyzing daily visits during last year’s holiday season, there were five weekends compared to four this year. Across key holiday gifting retail categories in 2023, those five weekends (Saturday and Sunday combined) accounted for 39% of total holiday season visits, defined as Thanksgiving Day through Christmas Eve. Individually, each weekend contributed between 7% and 9% of total sector visitation, with the last two weekends each capturing 9%. In 2024, each weekend would need to account for approximately 10% of total holiday season visits to match last year’s pace.
One advantage of having fewer weekends between Thanksgiving and Christmas is the reduction in lull periods, which are traditionally challenging for retailers trying to attract visitors. This year, two of the four weekends include Black Friday weekend and Super Saturday. In 2023, Black Friday alone accounted for 7% of total holiday visitation across the analyzed sectors, meaning a strong Black Friday could help offset the impact of having fewer weekends. By sector, Black Friday holds particular importance for department stores and consumer electronics retailers, as they typically see a higher share of visits on that day compared to other categories.
Another way to offset the five fewer shopping days? Increasing the time consumers spend in stores. In 2023, dwell times during Black Friday weekend (Thursday–Sunday) were, on average, three minutes longer than the full-year average across the analyzed sectors. Department stores had the largest gap, with visitors staying six minutes longer than average on Black Friday, followed by consumer electronics, superstores, and beauty retailers. These sectors are among the most popular for holiday shoppers during Black Friday weekend, making it encouraging that visitors stayed longer while seeking holiday deals.
A final advantage for physical retail is that fewer shopping days mean a shorter delivery window for e-commerce. With less time to shop, the holidays could sneak up on consumers, potentially driving more visitors into stores this year. While this is purely speculative, our enthusiasm for physical retail at Placer compels us to make at least one bold prediction!
The past several years have been a boom period for affordable indulgences – with consumers tightening their purse strings and finding inexpensive ways to treat themselves. Against this backdrop, discount specialty retailers Five Below and Ollie’s Bargain Outlet have been growing their footprints – and their audiences. But have the two chains reached their growth ceilings? How did they fare in Q3 2024 – and what can they expect this holiday season?
We dove into the data to find out.
Five Below opened a record 205 new stores last year, leaning into growing consumer demand for low-cost toys, decor, and other indulgences. And though the chain announced plans to moderate fleet growth following a below-target Q2 2024, visit data shows that overall, the chain remains well-positioned for continued success. In Q3 2024, Five Below’s growing footprint fueled a 13.8% chain-wide year-over-year (YoY) visit boost. Though the average number of visits to each individual Five Below location remained slightly below 2023 levels, the chain’s visit-per-location gap narrowed to 1.6% from 4.3% in Q2. And in some key growth markets, Five Below saw significant increases in both YoY visits and visits per location: California, one of Five Below’s biggest regional markets and the focus of a major expansion push this year, saw visits per location grow 4.4% amidst a 21.6% overall visit increase.
Ollie’s Bargain Outlet is another value-focused specialty retailer that has benefited from consumer trading down in recent years. And foot traffic data highlights the success of Ollie’s ongoing expansion: In Q3 2024, foot traffic to Ollie’s increased 7.5% YoY, while the average number of visits to each Ollie’s location also increased slightly by 0.9%. Though this represents a smaller visit-per-location increase than that seen in Q2, Ollie’s ability to maintain strong per-location visit levels while increasing its store count shows that the chain’s offerings are still meeting robust demand. And Ollie’s shows no sign of slowing down – snapping up former Big Lots store leases and plotting westward expansion.
Five Below and Ollie’s are both popular holiday shopping destinations. But what can the two retailers expect this year?
Visit data shows that Five Below and Ollies experience holiday milestones somewhat differently. Ollie’s, with its broad selection of deeply discounted high-ticket items, sees a slightly bigger Black Friday spike than Five Below: On November 24th, 2023, visits to Ollie’s surged by 222.9% compared to a 2023 daily average, higher than Five Below’s none-too-shabby 204.1%.
Meanwhile, the run-up to Christmas is is Five Below’s time to shine – with visits slowly increasing throughout December before reaching a crescendo on Super Saturday. In 2023, Five Below’s busiest day of the year was December 23rd, as customers flocked to the chain to pick up stocking stuffers, festive decor, and other inexpensive holiday items. Ollie’s, on the other hand, saw a more moderate 171.7% Super Saturday visit increase. As Five Below continues to expand its pricier “Five Beyond” offerings, Black Friday may take on greater importance for the retailer in coming years.
But while Ollie’s visit peaks were more subdued than those of Five Below throughout most of the holiday season, the chain’s treasure hunt vibe consistently drew longer visitor dwell times. On Black Friday last year, 26.5% of visitors to Ollie’s remained in-store for more than 45 minutes, compared to just 18.3% at Five Below. And despite Ollie’s significantly smaller Super Saturday crowds, customers spent substantially more time browsing its aisles to snag the perfect bargain find.
Five Below and Ollie’s both appear poised to enjoy a busy holiday season. Will the retailers deliver?
Follow Placer.ai’s data-driven retail analyses to find out.
The Kroger Co. has come a long way from its humble beginnings as a single grocery store in downtown Cincinnati, Ohio, in 1883. Today, the brand operates over 2,700 stores under its numerous grocery store banners.
We analyzed the visitation patterns at some of Kroger’s largest chains to see how these brands have fared over the past few months, and looked at what last year’s visit data can tell us about the upcoming Thanksgiving holiday.
The Kroger Co.’s various grocery banners vary in size and scale, with its eponymous banner Kroger – more than 1200 stores across much of the midwest and south – attracting the largest visit share relative to the company’s full grocery portfolio. Kroger’s other major regional chains, including Harris Teeter (mid and south atlantic states); Ralphs (California), King Soopers (primarily Colorado), Food 4 Less (California, Illinois, and Indiana), Smith’s (Mountain states), Fry’s (Arizona), and Fred Meyer (Pacific northwest), lend the company considerable presence nationwide.
On the whole, visits to the analyzed Kroger chains remained fairly close to 2023’s levels, with visits to Kroger, Fred Meyer, Harris Teeter, Smith’s, and Fry’s sustaining minor YoY visit gaps. No-frills value chain Food 4 Less enjoyed 2.7% YoY visit growth in Q3, likely buoyed by the same trading down behaviors that have propelled growth at other low-cost supermarkets this year. Ralphs and King Soopers also saw YoY visit growth, perhaps aided by California and Colorado’s relatively high median household incomes (HHIs) – $94.1K and $89.1K, respectively, according to data from STI: PopStats, compared to the nationwide baseline of $76.1K.
Kroger’s extensive reach allows it to appeal to a wide range of grocery shoppers. The company operates both discount grocery chains, such as Food 4 Less, more upscale ones like Harris Teeter, and everything in between.
Diving into the share of visits lasting 30 minutes or longer at individual Kroger banners reveals substantial variation, with Fred Meyer and Food 4 Less receiving the highest shares of long visits among the analyzed chains. In Q3 2024, 30.3% of Fred Meyer visits and 30.7% of Food 4 Less visits lasted over 30 minutes – a stark contrast to Ralphs (20.9%), Harris Teeter (22.6%) and King Soopers (23.5%).
This variance in dwell times may reflect the differing offerings of each chain. Hypermarket Fred Meyer provides a wide range of services beyond groceries – including pharmacies, department stores, and jewelry offerings – which could encourage shoppers to spend more time exploring. And Food 4 Less falls squarely into the discount grocery segment, one that often sees customers spending more time in-store searching for the best deals.
While not (yet!) an official holiday, Turkey Wednesday – the day before Thanksgiving – is one of the most important days of the year for grocers as shoppers flock to stores to pick up last-minute items for their upcoming feasts.
And while Thanksgiving is still over a week away, analyzing trends from previous years can help grocers prepare for the coming frenzy. On November 22nd, 2023 – the day before Thanksgiving – visits across all analyzed Kroger chains shot up between 55.3% and 92.6% compared to the daily visit average for 2023. And visitors at each of the chains stayed longer in-store than they typically did during the rest of the year.
With visits to Kroger’s major banners either nearly on par with or ahead of last year’s levels, the company appears well-positioned to enjoy another year of strong Turkey Wednesday visits.
If previous years are any indication, Kroger’s grocery banners should be preparing for a surge in Thanksgiving shopping. Will visits outpace those of last year?
Visit Placer.ai to keep up with the latest data-driven grocery insights.
With the year almost over, we dove into the visitation data for off-price leaders to see how the TJX chains, Burlington, and Ross Dress for Less are positioned ahead of the holidays.
The off-price segment continued to outperform the wider apparel category in recent months as consumers continued favoring budget-friendly retail outlets. Visits to TJX-owned T.J. Maxx and Marshalls as well as to Burlington remained elevated, with the three chains seeing YoY growth of 5.1%, 5.5%, and 6.4% in Q3 2024. And while Ross foot traffic declined slightly relative to 2023 in July, September, and October, the chain’s YoY visit gap remained significantly smaller than that of the wider apparel category.
And even as Ross lags slightly behind the rest of the off-price space, the chain leads the segment in one metric – the share of returning visitors every month. In Q3 2024, over half of Ross’ monthly visits came from visitors who visited the chain at least twice in the month, compared with 41.9% - 47.6% of visits from returning visitors for the other three off-price leaders.
This data indicates that Ross is already extremely successful at cultivating a loyal clientele that regularly visits the company’s stores – and adding new shoppers to its circle of dedicated customers could drive further YoY visit growth going forward.
Expansion has been a major driver of off-price growth in recent years. Since 2019, the four off-price chains analyzed have all greatly increased their brick-and-mortar footprints, leading to visit surges nationwide.
And impressively, T.J.Maxx, Marshalls, Burlington, and Ross have all managed to expand their physical reach dramatically without straying from their core audience. Diving into the four chains’ trade area demographics in Q3 2019 and Q3 2024 reveals that, even as the retailers’ store fleet configurations evolved, their trade area demographics remained strikingly consistent.
Since 2019, the share of large households in the retailers’ trade areas has remained remarkably steady – though all four brands have seen a slight increase in the share of 4+ person households. The trade areas’ median household incomes (HHIs) did shift slightly as the chains expanded – falling for T.J. Maxx and Marshalls, and, to a lesser extent, Ross, while increasing somewhat for Burlington – but the change from 2019 has been minimal.
It seems, then, that these four off-price leaders have successfully grown their reach over the past five years while maintaining a strong connection with their core customer base, positioning them for continued sustained success in the competitive retail landscape.
As the holiday season approaches, the off-price retail sector remains resilient. The year-over-year growth and high loyalty rates seen by category leaders along with their success at expanding without alienating their core audiences positions these chains to remain a formidable force within the wider retail landscape.
For more data-driven retail insights, visit placer.ai/blog.
The all-important fourth quarter of the year is underway, and leading beauty chains like Ulta Beauty and Sally Beauty Supply are gearing up for an exciting holiday shopping season. We dove into the data to see how the two chains have performed in recent months – and what they can expect in this year’s Q4 retail milestones.
In Q3 2024 (July - September), quarterly visits to Ulta and Sally Beauty were essentially on par with last year’s levels. Ulta saw a minor year-over-year (YoY) uptick of 1.2%, while Sally Beauty maintained a slight visit gap.
Diving into monthly visit trends, ever-expanding Ulta experienced positive YoY foot traffic growth throughout the summer – especially in August, when an additional Saturday provided vacationers and back-to-school shoppers with extra weekend browsing time. And though visits to the chain dipped in September, they quickly bounced back again, with October seeing a 4.5% YoY visit boost likely bolstered by Halloween offerings and seasonal sales.
Sally Beauty, for its part, has been closing locations as part of a store optimization plan implemented largely in 2023. Viewed against this backdrop, the chain’s modest monthly visit gaps – which narrowed to just 0.2% in October 2024 – are particularly impressive. And Sally Beauty Holdings, Inc. has remained nimble on its feet, testing new concepts like Happy Beauty Co., a new store format with cosmetics and other self-care products priced under $10.
For both chains, their October showing signals that eager customers are gearing up for a busy Q4.
But how do Ulta and Sally Beauty experience the holiday season? Which retail milestones resonate most strongly with their customers – and where do they see the most impressive holiday visit boosts?
Ulta Beauty leans heavily into Black Friday each year with early deals that culminate in a shopping bonanza on the day after Thanksgiving – and in 2023, the milestone was the chain’s busiest day of the year. On November 24th, 2023, visits to Ulta were up 270.6% compared to a 2023 daily average. The second-busiest day of the year for Ulta was Super Saturday (December 23rd, 2023), which saw a 219.0% visit bump.
Still, looking at major Ulta markets throughout the country reveals significant regional variation in holiday milestone visitation patterns. Like many other retailers, Ulta experiences bigger Black Friday visit bumps in midwestern metro areas like Chicago, and much smaller ones in California hubs like Los Angeles. And though Black Friday is more important for the chain than Super Saturday on a national level, several CBSAs – including Dallas, New York, and Los Angeles – saw bigger boosts on Super Saturday than on Black Friday.
Sally Beauty – with its more specialized focus on hair care products – sees smaller holiday visit bumps than Ulta. But the chain’s holiday deals do draw crowds. December 23rd was Sally Beauty’s busiest day last year, with visits up 86.2% nationwide and significantly elevated throughout the chain’s major markets. And though Black Friday is much less significant for the retailer – in 2023, it was only Sally Beauty’s 11th busiest day of the year – the chain’s Black Friday deals drove a 55.4% visit bump.
And visits aren’t the only thing that increase at Ulta and Sally Beauty during the holidays. Looking at driving distances to the two chains shows that on Q4 milestones – and especially Black Friday – people travel farther to shop the sales. On Black Friday 2023, and to a lesser extent Super Saturday, both retailers saw significant jumps in the share of visitors traveling more than 10 or 30 miles to visit their brick-and-mortar locations.
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Affordable luxuries like cosmetics and hair care products make the perfect stocking stuffers for consumers still concerned about high prices. And if last year’s holiday trends are any indication, Ulta and Sally Beauty appear poised to enjoy a very festive holiday season indeed.
Visit Placer.ai for more data-driven retail insights.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
