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Dollar Tree and Dollar General have been major foot traffic winners in recent years, attracting an ever-increasing customer base to their dramatically expanded store counts. And while this growth hasn’t been without its setbacks – like the sale of Family Dollar and recently announced store closures – the segment’s overall strength suggests that there is still room for these chains to continue growing.
We take a closer look at the foot traffic to the two biggest players in the space – Dollar General and Dollar Tree – to understand where the two brands stand.
Dollar General, one of the largest retailers in the United States, demonstrated a robust start to the year. Overall visits were up by 1.9% YoY in Q1 2025, while average visits per location held steady.
Diving into the monthly visit data offers insight into the slight dips in per-location visits – and potential trends for the chain heading into the second quarter. Dollar General got a strong start to the year, with both overall visits and visits per location elevated in January 2025. However, February’s inclement weather along with the comparison to last year’s leap year drove YoY visits down in February – but by March, foot traffic to the chain had mostly recovered.
By April 2025, YoY visits and visits per location were up 6.5% and 5.4%, respectively – perhaps due to pull-forward of demand ahead of tariffs, but also suggesting a strong start to Q2 2025. Indeed, the company has announced plans to open an additional 725 stores in 2025 – an ambitious goal for a company in a solid position.
Dollar General also operates pOpshelf, a smaller chain offering items at a slightly elevated price point compared to the company’s flagship Dollar General banner. And while pOpshelf will be rightsizing in 2025, with 45 store closures planned, Dollar General continues to build out this higher-priced brand concept, expanding its product offerings to reach a wider range of customers.
This investment in both the pOpshelf and Dollar General concepts suggests that the company is well-positioned to capture a wider customer base across a range of discount retail styles.
Dollar Tree, the second-largest discount retailer in the country, has experienced similar visitation patterns to Dollar General. The company, which recently announced the sale of its Family Dollar banner, saw Q1 2025 visits to the Dollar Tree banner increase by 4.8% YoY, while visits per location dipped slightly.
But, like Dollar General, Dollar Tree experienced strong monthly visit growth in April 2025, with visits and visits per location elevated year-over-year by a significant 21.2% and 16.1%, respectively, likely due in part to the pull-forward of demand but also highlighting Dollar Tree’s fundamental strength.
Dollar Tree is aiming to continue this momentum, with a goal of opening around 300 stores by the end of the year and actively expanding its “3.0 Model.” This new store format is designed to offer shoppers a more comfortable experience and includes the addition of extended freezer and refrigerator offerings – suggesting that Dollar Tree may be looking to more directly compete with Dollar General’s grocery offerings.
Discount and dollar stores definitively proved their staying power over the past few years. The segment continues to adapt to a rapidly changing economic environment and the shifting needs of consumers – whether by building out extended grocery options or offering discount products across a wider price range.
Will discount stores continue to hold onto their dominance in Q2 and beyond?
Visit Placer.ai/anchor for the latest data-driven retail insights.
Big Chicken's moment in the spotlight has been building for the past few years. The surge in chicken offerings – from Chili’s popular sandwich to the expansion of local and international chicken chains and McDonald’s recently launched McCrispy strips – has spurred considerable traffic in the fast-casual and quick-service dining sectors.
With the year’s midpoint quickly approaching, we took a look at some of the most popular players in the game to see how visits are performing.
Chicken is the most popular protein in America, so it’s no surprise that chicken-centric restaurants are thriving. Still, even within this favorable dining landscape, recent years have seen chains like Dave’s Hot Chicken and Raising Cane’s significantly outpace other dining concepts in terms of growth.
Visits to chicken restaurants Huey Magoo’s, Super Chix, Dave’s Hot Chicken, and Raising Cane’s showed impressive year-over-year (YoY) growth in Q1 2025. Dave’s Hot Chicken, recently acquired in a $1 billion deal, experienced the most significant YoY visit growth – 67.2% in Q4 2024 and 60.0% in Q1 2025, followed by Super Chix (26.9% and 19.7%, respectively), with Raising Cane’s and Huey Magoo’s following closely. In contrast, overall fast-casual restaurants saw much more muted growth – and quick-service visits declined slightly in both quarters.
Some of the visit growth is driven by expansions – all of the analyzed chicken chains are growing their footprint to meet growing demand. And most brands are either growing or seeing only minor declines in their average visits per location numbers – suggesting that demand is keeping up with supply.
In terms of performance, Dave’s and Raising Cane’s also saw the most year-over-year growth in average visits per location in Q1 2025, up 11.6% and 3.6%, respectively. While Huey Magoo’s and Super Chix experienced a slight slowdown in visits per location, their numbers tracked closely with those of previous years and the wider fast-casual and quick-service dining segments.
Overall, weekly visits in April generally maintained their upward trend. Although the week of April 14th saw a slight dip in visits for Huey Magoo’s and Raising Cane’s, both chains quickly returned to growth in subsequent weeks.
And once again, Dave’s Hot Chicken continued to drive the most significant visit increases, with weekly visits surging by 55.1% during the week of April 28th.
Each of the analyzed chains has its own unique draw. Huey Magoo’s fans call the chain the “Filet Mignon of Chicken,” while Dave’s Hot Chicken is known for its meticulous, chef-driven approach to fried chicken. Still, diving into the geographic segmentation data for each chain highlights a common thread uniting them: their strength in the suburbs and mid-sized cities.
In Q1 2025, all four chains saw significant shares of visitors originating from the “Suburban Periphery” and “Metro Cities” – defined by the Esri: Tapestry Segmentation dataset as commuter-oriented suburbs and mid-sized cities. However, despite these similarities across major geographic segments, visitors to these chains had their own distinctions as well. Notably, Huey Magoo’s drew 15.4% of its visitors from “Rural” areas, while only 1.9% and 4.4% of Dave’s Hot Chicken and Raising Cane’s Chicken Fingers visitors, respectively, came from those areas.
This highlights that while a significant portion of visitors to these chicken chains come from relatively similar areas, enough distinctions remain within their customer bases to allow for individual brand differentiation.
Chicken chains continue to be one of the most exciting dining categories to watch. As the chains continue to spread their wings, will visits continue to fly with them? Or will the cluck stop?
Visit Placer.ai to keep up with the latest data-driven dining insights.
Analyzing location intelligence for Saturday, May 10th (the day before Mother’s Day) and on Sunday, May 11th (Mother’s Day) can reveal how some consumers chose to celebrate the occasion.
Full-service restaurants – including breakfast-first casual dining chains such as IHOP and Waffle House – saw significant visit spikes on Mother’s Day, with traffic also rising on Saturday (almost 10% up compared to the average Saturday to date). In fact, Mother’s Day and the day before Mother’s Day were the busiest Sunday and Saturday in 2025 so far, respectively. Coffee chains also received a boost – both before Mother’s day and an even larger spike on Mother’s Day itself.
May 10th and 11th were also the most visited Saturdays and Sundays in 2025 so far at greeting card retailers – both specialized stores like Hallmark and chains with a large greeting card selection such as CVS and Walgreens. Finally, Ulta also received a boost – likely from shoppers looking for the perfect Mother’s Day gift.
For more data-driven consumer insights, visit placer.ai/anchor.
Off-price apparel chains continue to resonate with inflation-conscious shoppers seeking their favorite brands without significant expense. We examined the visitation patterns for several major players in this sector – T.J. Maxx, Marshalls, Ross Dress for Less, and Burlington – to gain insight into their performance during the first half of the year.
Off-price leaders continued to enjoy elevated visits throughout Q1 2025, with all of the analyzed chains experiencing visit growth. Burlington led the visit growth charge with 6.5% more visits in Q1 2025 than in Q1 2024, followed by T.J. Maxx and Marshalls (both owned by parent company TJX Companies), at 3.8% and 3.3%, respectively. Ross experienced the most modest year-over-year (YoY) visit growth of 0.5% in Q1 2025 – but still outpaced the overall apparel segment, which saw visits dip by 3.2% YoY.
Average visits per location showed slightly more variance, however, with Ross and Burlington experiencing dips of 2.7% and 1.9% YoY. Still, both chains expanded their store fleets somewhat significantly in recent months, and these visit-per-location lags may diminish as customer traffic normalizes across their newer locations.
Diving into monthly visitation patterns – most months experienced growth, though YoY visits took a significant dive in February 2025, likely owing to inclement weather that kept many at home. And visits rebounded in March and April, while overall visits to the apparel segment remained below growth – highlighting off-price retailers’ continued ability to attract and retain consumers amid broader challenges facing retail.
But what lies behind off-price’s continuous rise? This segment has thrived for the past few years, defying the overall trends facing the apparel sector. A significant part of this success may stem from the segment’s inherent “treasure-hunt” experience – off-price shopping cultivates a browsing mentality, encouraging visitors to linger and explore the constantly changing inventory.
A closer look at average dwell times over the past few years – from the pre-pandemic era through the inflationary surges of 2023 and 2024 – reveals that visitors to off-price retailers linger significantly longer than those at overall apparel chains. For example, in 2025, visitors to T.J. Maxx and Burlington spent 40.3 and 43.9 minutes shopping, respectively, while visitors to apparel chains averaged just 33.3 minutes. To be sure, dwell times have slightly decreased across the board since COVID, likely due to factors such as increased interest in online shopping. But the longer dwell times at off-price stores highlight the sustained appeal of brick-and-mortar retail – especially when it offers added value.
And further cementing the “treasure hunt” engagement shopping aspect of off-price retail, visitors to the analyzed chains were significantly more likely to shop in the evening – between 6:00 and 10:00 PM – than visitors to other apparel chains.
This difference in visit timing suggests that off-price shoppers are indeed making a dedicated trip, reserving a good chunk of their evening – once their daily duties were taken care of – for extended browsing sessions. This strong engagement during evening hours may signify that shoppers are receptive to longer shopping hours.
Off-price retail continues to thrive, fueled, in part, by the “treasure hunt” experience. Shoppers to these chains are increasingly staying longer, and coming later in the day to maximize their shopping times – proving that, even in an unclear economic climate, there’s plenty of ways for retail to thrive.
Visit Placer.ai/anchor for the latest data-driven retail insights.
Department stores have faced their fair share of challenges in recent years – and many of these household names are still figuring out how to remain relevant and adapt to a challenging economic environment.
With the first half of the year nearly behind us, we took a look at the visit performance for some of the major players in the department store space to understand their current standing.
As consumer budgets continue to react to the strain of rising prices, department stores are experiencing mixed visitation patterns. While luxury shoppers have, in some cases, been more insulated from the effects of inflation and rising costs, visits to high-end department stores have not been spared from this overall volatility.
However, some department stores are rallying. Visits to Nordstrom (which will be shifting to private ownership soon) and Bloomingdale’s grew by 3.3% and 2.7%, respectively, in Q1 2025 compared to Q1 2024. Meanwhile, Saks Fifth Avenue and Neiman Marcus – which recently merged – saw their Q1 2025 visits drop by -6.0% and -5.9% YoY, respectively.
Average visits per location showed more variance, with Nordstrom the only department store to experience growth in this metric (+4.1%).
Analyzing visits into April showed a continuation of the quarterly trends explored above. Nordstrom and Bloomingdale’s continued to enjoy visit growth for the most part, while Saks Fifth Avenue and Neiman Marcus visits declined slightly relative to 2024.
While Nordstrom, Macy’s, and Saks are known for their luxury offerings, several other department stores cater to a more mid-range consumer – and like their luxury counterparts, their visit performance has varied since the start of the year.
In Q1 2025, Macy’s was the sole department store among those analyzed to experience overall visit growth – though none of the chains saw their average visits per location surpass those of Q1 2024. However, April visits offered a more positive outlook, with Belk and JCPenney, in particular, showing elevated visits in all but one week of April 2025. Dillard's also displayed promising visitation patterns, with weekly visits up for two weeks of April.
And in an environment where so many department stores are struggling, the ability for these brands to keep visits near, or above, previous years’ levels suggests that this segment is enjoying stability.
Despite the challenges facing the overall retail segment, department stores are proving their staying power. The strong visit performance of some – like Nordstrom and Belk – alongside the visit declines of others highlight that the way ahead looks different for every store.
With plenty of changes – including in ownership and merchandising initiatives – coming up for many of these chains, will visits continue to grow?
Visit Placer.ai/anchor to stay ahead of the latest data-driven retail insights.
Superstores remain American retail staples, and once again, wholesale clubs were the foot traffic winners of the space in Q1 2025. We dove into the data to explore how weather and expanding footprints played a part in visitation trends for Target, Walmart, Sam’s Club, BJ’s Wholesale Club, and Costco Wholesale and how the demographic characteristics of visitors impacted in-store shopping behavior.
Wholesale clubs outperformed traditional superstores in Q1 2025, as BJ’s, Sam’s Club, and Costco saw 2.7% to 6.1% YoY visit increases. BJ’s and Costco expanded their footprints over the past year, which likely caused overall visit growth to outpace visit-per-location increases.
Zooming in on monthly visits reveals more nuanced foot traffic patterns. After a strong January 2025, February’s YoY visits were impacted by the comparison to 2024’s leap year. And despite severe weather, YoY traffic to all of the analyzed chains improved in March 2025, perhaps due to consumers stocking up on essentials in preparation for the storms.
Although Walmart and Target saw YoY foot traffic declines in Q1 2025 overall, Walmart saw a 4.5% YoY visit increase in April, while Target saw its visit gap narrow. Some of the April strength may have been due to the pull-forward of consumer demand ahead of anticipated price hikes and supply constraints.
The two chains’ improved April performance was likely also aided by pre-Easter shopping, with Walmart receiving the more sizable visit boost. Last year, Easter fell during the week of March 25th, ‘24, but this year, Easter fell during the week of April 14th, ‘25, giving Walmart a 15.5% weekly visit boost while Target benefitted from a smaller 0.9% visit lift (compared to the weekly average YTD). Clearly, Walmart is a more popular pre-Easter shopping destination and the calendar shift played a part in the chain’s YoY visit growth in April.
All three of the leading wholesale clubs – BJ’s, Sam’s Club, and Costco – carry a variety of essentials sold in-bulk, as well as products from discretionary categories such as apparel, housewares, and electronics. But diving into the retailers’ captured trade areas in Q1 2025 reveals that each chain serves a slightly different audience.
Costco tends to attract visitors from higher-income areas and larger households (including those with children and non-family roommates) than either Sam’s Club or BJ’s. And since larger households may need to stock-up on essentials more frequently, this could account for Costco’s higher average share of repeat monthly visitors, and by extension, its strong membership renewal rate.
Meanwhile, Sam’s Club and BJ’s typically attract more single-person households and visitors from lower-income areas – at least in part because singles are often younger consumers who have yet to reach their peak earning years. This clientele presents an opportunity for Sam’s Club and BJ’s to foster lifetime brand loyalty among digitally-driven Millennials and Gen Z-ers and shoppers seeking value in what remains a challenging economic environment.
Visitors to Sam’s Club, BJ’s, and Costco also exhibit different in-store shopping behaviors. BJ’s and Sam’s Club visitors appear to make quicker trips, with both brands seeing a larger share of visits under thirty minutes than Costco in Q1 2025 – which may be due to the use of time-saving self-checkout apps and curbside pickup. Meanwhile, Costco experienced a greater share of weekday visits than either BJ’s or Sam’s Club – perhaps since shoppers from larger households are likely to replenish essentials mid-week and prepare for large weekend gatherings. An understanding of these consumer preferences and behaviors could help the chains build out their retail media networks and put the right promotions in front of shoppers at the right time.
Wholesale clubs and superstores remain go-to destinations for essentials – and nearly everything else – and are likely to maintain their positions as retail powerhouses going forward. Using location analytics, brands can better understand their consumer base and hone their retail strategies to drive further growth.
For more data-driven retail insights, visit Placer.ai.
The COVID-19 pandemic – and the subsequent shift to remote work – has fundamentally redefined where and how people live and work, creating new opportunities for smaller cities to thrive.
But where are relocators going in 2024 – and what are they looking for? This post dives into the data for several CBSAs with populations ranging from 500K to 2.5 million that have seen positive net domestic migration over the past several years – where population inflow outpaces outflow. Who is moving to these hubs, and what is drawing them?
The past few years have seen a shift in where people are moving. While major metropolitan areas like New York still attract newcomers, smaller cities, which offer a balance of affordability, livability, and career opportunities, are becoming attractive alternatives for those looking to relocate.
Between July 2020 and July 2024, for example, the Austin-Round Rock-Georgetown, TX CBSA, saw net domestic migration of 3.6% – not surprising, given the city of Austin’s ranking among U.S. News and World Report’s top places to live in 2024-5. Raleigh-Cary, NC, which also made the list, experienced net population inflow of 2.6%. And other metro areas, including Fayetteville-Springdale-Rogers, AR (3.3%), Des Moines-West Des Moines, IA (1.4%), Oklahoma City, OK (1.1%), and Madison, WI (0.6%) have seen more domestic relocators moving in than out over the past four years.
All of these CBSAs have also continued to see positive net migration over the past 12 months – highlighting their continued appeal into 2024.
What is driving domestic migration to these hubs? While these metropolitan areas span various regions of the country, they share a common characteristic: They all attract residents coming, on average, from CBSAs with younger and less affluent populations.
Between July 2020 and July 2024, for example, relocators to high-income Raleigh, NC – where the median household income (HHI) stands at $84K – tended to hail from CBSAs with a significantly lower weighted median HHI ($66.9K). Similarly, those moving to Austin, TX – where the median HHI is $85.4K – tended to come from regions with a median HHI of $69.9K. This pattern suggests that these cities offer newcomers an aspirational leap in both career and financial prospects.
Moreover, most of these CBSAs are drawing residents with a younger weighted median age than that of their existing residents, reinforcing their appeal as destinations for those still establishing and growing their careers. Des Moines and Oklahoma City, in particular, saw the largest gaps between the median age of newcomers and that of the existing population.
Career opportunities and affordable housing are major drivers of migration, and data from Niche’s Neighborhood Grades suggests that these CBSAs attract newcomers due to their strong performance in both areas. All of the analyzed CBSAs had better "Jobs" and "Housing" grades compared to the regions from which people migrated. For example, Austin, Texas received the highest "Jobs" rating with an A-, while most new arrivals came from areas where the "Jobs" grade was a B.
While the other analyzed CBSAs showed smaller improvements in job ratings, the combination of improvements in both “Jobs” and “Housing” make them appealing destinations for those seeking better economic opportunities and affordability.
Young professionals may be more open than ever to living in smaller metro areas, offering opportunities for cities like Austin and Raleigh to thrive. And the demographic analysis of newcomers to these CBSAs underscores their appeal to individuals seeking job opportunities and upward mobility.
Will these CBSAs continue to attract newcomers and cement their status as vibrant, opportunity-rich hubs for young professionals? And how will this new mix of population impact these growing markets?
Visit Placer.ai to keep up with the latest data-driven civic news.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
