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We dove into the visit data to see how Starbucks, Dunkin,’ and Dutch Bros are faring in Q1 2025.
Affordable luxuries like coffee tend to do well in times of rising prices and heightened budget-consciousness. So it should come as no surprise that visits to coffee chains have been on the rise recently, with overall traffic to the category up 1.8% year-over-year (YoY) in Q1 2025. Much of the increase can be attributed to the aggressive expansions of small and medium coffee chains such as Dutch Bros (13.4% YoY increase in visits in Q1 2025), Scooter’s Coffee (+15.3% YoY) and 7 Brew Coffee (+87.3%).
Meanwhile, visits to coffee leaders Starbucks and Dunkin’ remained relatively stable – falling by just 0.9% and 1.6%, respectively, in line with the wider QSR Q1 2025 YoY visit gap of 1.6%. Contrasting the growth of smaller coffee chains with Starbucks and Dunkin’s minor traffic dips may suggest that consumers prefer to spend their limited discretionary funds on unique or decadent treats instead of on classic drinks and pastries.
But despite the rapid growth of smaller coffee chains, Starbucks continues to dominate the coffee category, receiving over half of combined visits to Starbucks, Dunkin’, Dutch Bros, Scooter’s Coffee, and 7 Brew Coffee. At the same time, though, Starbucks’ stronghold on the category may be loosening slightly – the Seattle-based coffee giant’s relative visit share fell from 55.8% in Q1 2024 to 51.2% in Q1 2025 as smaller chains continued growing and expanding.
The cross-visitation data also highlights Starbucks’ dominance. In Q1 2025, the majority of visitors to most other coffee chains (51.3% of Dunkin’ visitors, 65.7% of Dutch Bros, and 58.4% of 7 Brew visitors) also visited a Starbucks in the same period. Meanwhile, only 27.4% of Starbucks consumers went to Dunkin’ and 16.4% went to Dutch Bros during the analyzed period, with even smaller shares going to Scooter’s and 7 Brew. So while the smaller chains are clearly making inroads into the coffee market, Starbucks still commands a strong central position, attracting a majority of coffee-goers and enjoying significant loyalty.
Despite the ongoing expansion of Dutch Bros and the rise of smaller coffee chains, Starbucks continues to dominate the U.S. coffee category.
For more data-driven dining insights, visit placer.ai/anchor.
Fueled by customer demand for quality, convenience, and value, CAVA and sweetgreen are cementing their place as leaders in the fast-casual space. The two chains have seen impressive growth over the past few years, adding new locations to keep up with growing demand.
We took a look at their performance over the years to see what might be driving their continued rise.
While the fast-casual dining sector as a whole experienced a slight slowdown in Q1 2025, likely driven by continued budgetary concerns among diners, CAVA and sweetgreen are thriving. The two chains are squarely in expansion mode – and their impressively elevated foot traffic numbers strongly suggest that customers are highly receptive to both chains’ offerings.
In Q1 2025, visits to CAVA were 19.8% higher than in Q1 2024, while Sweetgreen saw its visits increase by 11.1%. In contrast, the wider fast-casual space experienced a visit slowdown of 0.1% during the same period, serving as a reminder of the challenges facing the segment.
Diving into audience segmentation data for both chains provides greater insight into the expansion strategies underlying their strong performance in recent years.
CAVA, which grew from a single location in Maryland to 367 restaurants at the end of 2024, has employed a suburban-focused growth strategy that has brought the chain to a wider audience than ever. The median household income of CAVA’s trade areas has been steadily dropping over the years. And a closer look at shifts in the psychographic segments that make up its visitor base suggests that the chain is reaching new suburban audiences.
Between Q1 2022 and Q1 2025, CAVA steadily broadened its reach among the working and middle-class “Blue Collar Suburbs” and “Suburban Boomers” consumer segments. During the same period, it also gained more traction with the affluent “Upper Suburban Diverse Families” segment – while holding on to its substantial share of “Wealthy Suburban Families.” This suggests that, even as CAVA expands its reach among a wider range of suburban visitors, it has maintained its core audience. While a substantial portion of wealthy customers remains, the chain has effectively opened itself up to a larger and more diverse pool of visitors.
Similarly, sweetgreen has also been increasing its presence in suburban markets. The chain, which leans heavily into automation to improve visitor experience, has made suburban expansion a cornerstone of its strategy – and examining the geographic data clearly demonstrates this shift.
In Q1 2022, 31.3% of sweetgreen’s trade areas were made up of consumer segment groups belonging to the “Suburban Periphery” – defined by the Esri: Tapestry Segmentation dataset as commuter-oriented suburbs with access to major cities and their amenities. But by Q1 2025, this share rose sharply, to 42.2%. Over the same period, the share of “Principal Urban Centers” in sweetgreen’s trade areas dropped from 50.0% to 26.8%.
CAVA and sweetgreen are thriving, seemingly driven by their pushes into suburban markets.
Will the two chains continue to experience visit growth as Q2 gets underway?
Visit Placer.ai to find out.
Despite its recent release, Sinners has already generated significant buzz with overwhelmingly positive early reviews and a box office performance likely to break records as the best performing R-rated April release ever. The movie has also helped movie theaters maintain their strong momentum created by the success of A Minecraft Movie.
When Captain America: Brave New World was released on February 14th 2025, the movie drove a 37.0% increase in movie theater visits relative to the YTD (January 6th to April 20th 2025) weekly average. But visits quickly fell following the release week, and movie theater traffic was down 31.1% compared to the YTD average two weeks later.
Meanwhile, A Minecraft Movie led to a 88.6% spike in visits relative to the YTD average on the week of its release, likely thanks to the significant advertising and promotional activities in anticipation of the opening. But traffic was already beginning to fall when Sinners opened on April 18th – and the supernatural thriller helped slow the visit drop: Visits were 13.1% lower over the week of April 7th – April 13th compared to the week of March 31st to April 6th, but only dropped 7.2% week-over-week during the week of the Sinners release, when movie theater traffic stayed 52.1% above YTD weekly visit levels.
Quick-Service Restaurant (QSR) brands operate in a fast-paced industry of shifting consumer preferences, and palate-pleasing promotions are one of the ways QSRs drive traffic in the face of evolving demand for value and innovation. Using the latest location intelligence, we analyzed RBI, Yum! Brands, and other top QSRs, to explore their Q1 2025 performance and several promotions that had a significant foot traffic impact.
QSRs faced challenges in the early months of 2025, leading to a Q1 YoY foot traffic decline of 1.6% for the category as a whole. Analyzing the companies' domestic portfolios reveals that traffic to Yum! Restaurants increased 2.9% YoY, bolstered by Taco Bell’s strong performance, while RBI’s traffic fell 3.4% YoY. Wingstop experienced the greatest foot traffic growth of the QSRs analyzed (+4.3%) while Wendy’s saw the sharpest traffic declines (-4.6%).
Zooming in on weekly visits (since March 2025) highlights the foot traffic impact of several QSR promotions – which often cause fanfare during their initial launch.
KFC’s new bucket meal seems to have provided a YoY visit lift for the Yum! chain during the week of March 17th, while visits to Popeyes, an RBI chain, have remained elevated since the week of March 31st, likely due to the launch of the restaurant’s April Fools no-joke pickle menu. But it was Wingstop that stole the visit-spike show with a 22.9% YoY boost during the week of March 24th, 2025 – as eager customers flocked to the chain to redeem T-Mobile’s one-day-only $0.01 chicken tender reward.
And zooming in on daily visit fluctuations to Wingstop during Q1 2025 shows that the T-Mobile tender deal didn’t provide the only one-day visit boost. On Super Bowl Sunday (February 9th, 2025), Wingstop’s traffic was 56.8% above the daily average for Q1 2025, as wings were once again a party favorite.
Taco Bell’s Q1 2025 YoY foot traffic growth stood out among the analyzed QSRs, and diving into visitor frequency data shows that the chain has been attracting an increasing number of repeat visitors.
Between October 2024 and March 2025, the number of frequent visitors to Taco Bell – those who visited at least twice during the month – rose consistently YoY, even as the number of casual visitors decreased or rose only slightly. But in January 2025, Taco Bell saw a significant 11.7% YoY surge in frequent visitors – many of whom may have been attracted to the chain’s revamp of the Luxe Cravings Box to kick off the year.
Despite overall challenges in the QSR segment, strategic promotions contributed to significant foot traffic gains for several brands. Wingstop and Taco Bell were two of the biggest visit winners in Q1, highlighting the impact of both one-day deals and extended offers.
For more data-driven dining insights, visit Placer.ai.
Health and wellness remain significant drivers for grocery shoppers, and today we’re looking at two health-centric grocers – Sprouts Farmers Market and Natural Grocers. The two chains, which recently topped the “Best Natural Food Stores” list, are thriving, and both are planning further expansions in 2025.
We dug into the visit and demographic data to get a sense for how the chains are performing and what might be driving their success.
Sprouts Farmers Market has been a grocery store to watch in recent years. The Arizona-based chain added some 33 new locations over the past year, leading to a major surge in overall visits to the chain. In Q1 2025, visits to the grocer were 11.9% higher than they were in Q1 2024, with the average number of visits to each Sprouts location also increasing 4.2% YoY. In contrast, visits to the wider grocery space rose just 0.8% YoY.
Colorado-based Natural Grocers has also been thriving, with Q1 2025 visits up 5.9% YoY. And though Natural Grocers’ expansion has been slower than Sprouts', it too is gradually growing its store count – and its consistent over-performance shows that its offerings are meeting robust demand.
Diving into audience segmentation data offers insight into some of the factors contributing to the two chains’ success.
Both Sprouts and Natural Grocers attract relatively affluent visitor bases: In Q1 2025, visitors to Sprouts came from areas with a median household income (HHI) of $96.8K, considerably above the category average of $81.8K. Natural Grocers, meanwhile, drew visitors with a median HHI of $84.0K – lower than that of Sprouts, but still higher than the wider segment.
And each of the chains drew higher-than-average shares of both young professionals and a variety of affluent family segments – though Sprouts was more popular among wealthy families, while Natural Grocers attracted more upper-middle-class suburban families.
In a grocery market defined by trading down and intensified competition from low-cost outlets such as dollar stores and superstores, specialty chains like Sprouts and Natural Grocers may benefit from their ability to attract health-focused, higher-income shoppers and busy professionals.
Beyond demographics, each chain occupies a distinct geographic niche. In Q1 2025, 49.3% of visitors to Sprouts came from the “Suburban Periphery” – defined by the Esri: Tapestry Segmentation dataset as commuter-oriented suburbs with access to major cities and their amenities. Natural Grocers, meanwhile, drew just 39.9% from these areas, just slightly above the sector-wide average.
Meanwhile, Natural Grocers drew a much larger share of shoppers from “Metro Cities” – defined as smaller metropolitan or satellite city areas – than either Sprouts or the wider grocery space.
This variance suggests that the two health-centric grocers play complementary roles within the food shopping space, allowing both to maximize relevance among their respective customer bases.
Both Sprouts and Natural Grocers are experiencing visit growth and success – in part by catering to busy professionals and different groups of affluent consumers. As the two chains continue to expand, will they be able to sustain their appeal to distinct customer segments?
Visit Placer.ai for the latest data-driven grocery and retail insights.
Following a second bankruptcy filing, JOANN recently announced a complete shutdown of its fleet. Using location analytics, we uncovered the foot traffic trends behind JOANN’s unraveling and pinpointed retailers that stand to gain from its exit from the arts and crafts space.
JOANN found success during the pandemic, as many consumers stuck at home took on new crafting hobbies. During the second half of 2020, visits to JOANN were consistently above the January 2019 baseline.
But in recent years, the retailer has struggled to sustain its momentum. Since February 2021, visits have remained below pre-pandemic levels – with even the chain’s annual holiday season visit boosts remaining below those seen in Q4 2019. Overall in 2024, visits to JOANN were down 4.4% compared to 2019.
And since announcing that it would be conducting liquidation sales in late February 2025, visits to JOANN have soared as consumers take advantage of final deals on crafting supplies.
Several factors have contributed to JOANN’s decline, including competition from e-commerce and superstores. Analysis of cross-visitation trends for visitors to JOANN reveals that between 2019 and 2024, the share of the retailer’s visitors that also visited Walmart increased from 90.2% to 92.4%, while the share of visitors to Target rose from 80.8% to 83.2%. This indicates that JOANN has faced growing pressure from big-box chains encroaching on JOANN’s market share in the crafting space.
The largest players in the arts and crafts space – Hobby Lobby and Michaels – also appear to have grown their market share at the expense of JOANN, and stand to gain even more from the retailer’s departure.
Both Hobby Lobby and Michaels have emerged as increasingly popular destinations for JOANN shoppers over the past several years: In 2024 49.9% of JOANN visitors frequented a Michaels, while 49.1% visited a Hobby Lobby – up from less than 45% for both chains in 2019.
And analysis of the median household incomes (HHIs) of the three specialty retailers’ 2024 captured trade areas reveals that JOANN attracted more affluent visitors than Hobby Lobby but lower-HHI visitors than Michaels. This suggests that in the absence of JOANN, the chain’s wealthier shoppers may gravitate towards Michaels while its lower-income shoppers may more naturally turn to Hobby Lobby.
Location analytics illuminate the challenges JOANN faced in a competitive market. The increasing overlap in visitation with major retailers like Walmart and Target underscores the intense pressure from superstores. Simultaneously, the growing shared customer base with specialty competitors Michaels and Hobby Lobby suggests a migration of JOANN's audiences.
For more insights anchored in location analytics, visit Placer.ai/anchor.
In today’s retail landscape, consumer behavior is influenced by a multitude of factors, directly impacting the success of products and brands. This report explores the latest trends in value perception, shopping behavior, and media consumption that impact which brands consumers are most likely to engage with – and how.
In the apparel space, consumers continue to prioritize value and unique merchandise.
Analysis of visits to various apparel categories reveals a steady increase in the share of visits going to off-price retailers and thrift stores at the expense of traditional apparel chains.
And the popularity of off-price chains and thrift stores appears to be widespread across multiple audience segments. Analyzing trade area data with the Experian: Mosaic psychographic dataset reveals a clear preference for second-hand retailers among both younger (ages 25-30) and older (51+) consumer segments. Meanwhile, middle-class parents aged 36-45 with teenagers – the “Family Union” segment – are significantly more likely to shop at off-price apparel stores, highlighting their emphasis on buying new, while saving both time and money.
This suggests that the powerful blend of treasure-hunting and deep value, central to both the off-price and thrift experiences, is driving traffic from a variety of audiences, and that other industries could benefit from combining affordability with the allure of unique products.
Diving deeper into the location intelligence for the apparel space further highlights thrift and off-price’s broad appeal – and that a combination of quality and price motivates consumers to visit different retailers.
Between 2019 and 2024, the share of Bloomingdale’s, Saks Fifth Avenue, Neiman Marcus, and Nordstrom visitors that also visited a Goodwill or Ross Dress for Less increased significantly.
And while this could mean that the current economic climate is causing some higher-income consumers to trade down to lower-priced retailers, it could also be that consumers are prioritizing sustainability and seeking value in terms of “bang for their buck” – shopping a combination of retailers depending on the cost versus quality considerations for each purchase.
Consumers increasingly expect to shop on their own terms, opting for a more flexible shopping experience that blurs the lines between traditional retail channels and categories.
Superstores and warehouse stores, for example, often evoke the image of navigating aisle after aisle of nearly every product imaginable – a time-consuming endeavor given the sheer size of their stores. But the latest location intelligence shows that more consumers are turning to these retailers for super-quick shopping trips.
Between 2019 and 2024, the share of visits lasting less than ten minutes at Target, Walmart, BJ’s Wholesale Club, Sam’s Club, and to a lesser extent Costco, rose steadily – perhaps due to increased use of flexible BOPIS (buy online, pick-up in-store) and curbside pick-up options. These stores may also be seeing a rise in consumers popping in to grab just a few items as-needed or to cherry-pick particular deals to complement their larger online shopping orders.
This trend highlights the demand for frictionless store experiences that allow visitors to conveniently shop or pick up orders even at large physical retailers.
And the breaking down of traditional retail silos isn’t limited to big-box chains. Diving into the data for quick service restaurants (QSR), fast casual chains, and grocery stores indicates that more consumers are also looking for new ways to grab a convenient bite.
Since 2019, grocery stores have been claiming an increasingly large share of the midday short visit pie – i.e. visits between 11:00 AM 3:00 PM lasting less than ten minutes – at the expense of QSR chains. This suggests that consumers seeking quick and affordable lunches are increasingly turning to grocery stores to pick up a few items or take advantage of self-service food bars. Notably, the rise in supermarket lunching hasn’t come at the expense of fast-casual restaurants, which have also upped their quick-service games – and have seen a small increase in their share of the quick lunchtime crowd over the past five years.
While some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices, it’s clear that an increasing share of consumers see grocery and fast-casual chains as viable options during the lunch rush.
In 2025, tapping into hot trends and creating viral moments are among the most powerful tools for amplifying promotions and driving foot traffic to physical stores.
Retailers across categories have successfully harnessed the power of pop culture collaborations to generate excitement – and visits – by leaning into trending themes. On October 8th, 2024, for example, Wendy’s launched its epic Krabby Patty Collab, inspired by the beloved SpongeBob franchise. And during the week of the offering, the chain experienced a remarkable 21.5% increase in foot traffic compared to an average week that year.
Similarly, Crumbl – adept at creating buzz through manufactured scarcity – sparked a frenzy with the debut of its exclusive Olivia Rodrigo GUTS cookie. Initially available only at select locations near the artist’s concert venues, the cookie was launched nationwide for a limited time from August 19th to 24th, 2024. This buzz-driven release resulted in a 27.7% traffic surge during the week of the launch, as fans rushed to get a taste of the star-studded treat.
And it’s not just dining chains benefiting from these pop-culture moments. On February 16th, 2025, Bath & Body Works launched a Disney Princess-inspired fragrance line, perfect for fans of Cinderella, Ariel, Belle, Jasmine, Moana, and Tiana. The collaboration resonated, fueling a 23.2% visit spike for the chain.
While tapping into existing pop-culture trends has the ability to drive traffic, so does creating a new one. Analysis of movie theater visits on National Popcorn Day (Sunday, January 19th, 2025) shows how initiating a trend can spur social media engagement and impact in-person traffic to physical retail spaces.
National Popcorn Day was a successful promotional holiday across the movie theater industry in 2025. Both Regal Cinemas and AMC Theatres offered popcorn-based promotions on the day, but Cinemark’s “Bring Your Own Bucket” campaign, in particular, appears to have spurred a significant foot traffic boost during the event.
Visits to Cinemark on National Popcorn Day in 2025 increased 57.5% relative to the Sunday visit average for January and February 2025, as movie-goers showed off their out-of-the-bucket popcorn receptacles on social media. Clearly, by starting a trend that invited creativity and expression, Cinemark was able to amplify the impact of its National Popcorn Day promotion.
Location intelligence illuminates some of the key trends shaping consumer behavior in 2025. The data reveals that value-driven shopping, demand for flexibility across touchpoints, and the power of unique retail moments have the power to drive consumer engagement and the success of retail categories, brands, and products.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
