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The U.S. restaurant industry navigated a challenging first quarter in 2026, marked by macroeconomic headwinds, unfavorable weather, and cautious consumer spending. Yet, within the breakfast-first sector, a clear narrative is emerging: The era of the traditional legacy diner is fading, making way for premium, experience-driven concepts. And at the forefront of this shift is First Watch. Armed with a differentiated culinary menu, rapid but disciplined expansion, and a highly resilient consumer base, the brand is not only defying broader casual dining trends but is fundamentally rewriting the playbook for daytime dining.
Over the past few years, the breakfast-first restaurant category has bifurcated into two distinct camps: premium and experience-driven concepts capturing visit share, and legacy diner-style chains, many of which are struggling to keep up. While Q1 2026 proved to be a tighter traffic environment overall amid macroeconomic uncertainty and unfavorable weather conditions across the U.S., several experience-focused brands and resilient fan-favorites continued growing their footprints – and their audiences.
First Watch led the pack in overall visit growth as it continued expanding its store count, while average visits per location held steady – demonstrating its ability to scale without diluting demand at existing locations – while Snooze saw a 1.1% increase in visits per location.
Conversely, the steepest laggards in the segment were legacy diner chains IHOP, Denny’s, and Huddle House, all of which saw overall visits decline as they continued rightsizing their footprints, with visits per location also modestly down. These brands are increasingly tracking closer to casual dining peers like Applebee’s and Outback Steakhouse, which have faced significant headwinds in recent months.
Still, among legacy diners, Waffle House stood out as a clear outperformer in Q1 2026, likely due in part to its status as a regional institution across much of the South. And the chain’s operational resilience may have also played a role: While Winter Storm Fern pushed the so-called “Waffle House Index” into the red across much of the region in late January, the brand’s unique disaster-readiness appears to have enabled some locations to reopen quickly or avoid closure entirely.
Ultimately, despite a challenging macroeconomic environment, brands that leverage a differentiated culinary menu, high-touch customer service, or fierce brand loyalty are successfully navigating the highly fragmented daypart much better than their traditional diner counterparts.
While several premium concepts have successfully carved out a lucrative niche in breakfast-first dining, First Watch has redefined the category. By blending the elevated, chef-driven culinary experience of a localized brunch spot with the operational efficiency of a national powerhouse, First Watch has created a model that sees success across multiple regions of the U.S. This unique positioning provides the brand with a massive structural advantage, fueling a physical growth trajectory that far outpaces its competitors.
Importantly, visitation data also reinforces that First Watch’s restaurant classes from 2024 and 2025 have consistently kept pace with the maturity curve of recent openings. An analysis of visit-per-location trends for First Watch locations opened in 2024 and 2025 versus the chain’s nationwide fleet reveals that the class of 2024 outpaced nationwide trends, while the 2025 cohort – even when factoring in the high volume of openings that took place in Q3 2025 – has also kept pace. These are incredibly positive indicators for a brand rapidly scaling its national footprint.
First Watch has set a long-term goal of reaching more than 2,200 restaurants across the United States – an ambitious target that would more than triple its current size. Reaching this milestone is achievable, but it will require the brand to meaningfully deepen its penetration in large coastal and Sun Belt metros, where it remains under-penetrated relative to its proven suburban strongholds. Placer.ai foot traffic data across more than 100 Core Based Statistical Areas (CBSAs) reveals that First Watch's unit economics are remarkably consistent, confirming the model works across multiple geographies. While newer markets like New York, Chicago, Boston, and Las Vegas currently generate lower visits per capita than the chain's core Sun Belt and Midwest suburban markets, there are significant opportunities for expansion. First Watch's breakfast-first model, strong unit-level economics, and growing brand recognition give it a credible platform to aggressively capture market share in these new territories.
Despite slowing early-spring trends, First Watch remains well-positioned to hit its 2026 same-store sales growth target of 1% to 3%. This confidence is rooted in a few key factors. First, the brand benefits from a resilient core consumer who is materially less sensitive to macroeconomic pressures than the traditional diner customer, providing a much higher floor for baseline traffic. Second, First Watch leverages reliable pricing power, as its premium positioning and highly anticipated seasonal menu rotations consistently drive check growth. Finally, the company's commitment to operational excellence through its company-owned model ensures that execution remains strong and the guest experience is uncompromised, even during slower traffic periods. By driving outsized performance from its newest units and maintaining a highly loyal customer base, the brand is not merely surviving the breakfast category's headwinds; it is actively redefining what leadership in daytime dining looks like.
For more data-driven dining insights, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The fast-casual sector has long been defined by its sweet spot within the restaurant industry, combining the convenience of fast food and the quality of casual dining. For years, CAVA and sweetgreen have stood as the standard-bearers of the health-forward movement, expanding their store footprint while building fiercely loyal followings among affluent consumers. However, Q1 2026 foot traffic data suggests that these two brands are now on diverging trajectories. While overall visits to both chains grew – thanks in part to ongoing expansions – CAVA saw its average visits per venue grow as well, while sweetgreen's per-location traffic remained flat YoY.
The contrast between same-store visit trends is even more striking. Over the past six months, same-store visits to CAVA have been uniformly positive – and 2026 traffic was particularly strong. Meanwhile, sweetgreen has seen consistently negative same-store visit declines, with March 2026 same-store visits down 7.6% compared to CAVA's 6.8% increase. This represents a meaningful spread between two brands competing for the same premium consumer.
This divergence is the result of structural differences in menu mix and value perception. Over the past six months, CAVA has rolled out strategic menu enhancements designed to reengage with middle-income consumers who may have turned away from fast-casual options in recent months and elevate its overall value perception.
Leaning heavily into its warm, protein-forward architecture, the brand has introduced additions like premium glazed salmon as a protein option alongside new variations of its highly successful spicy chicken and steak offering. Alongside these protein upgrades, CAVA has refreshed its seasonal roasted vegetable lineups and also introduced smaller items like harissa pita chips, sides, and dips. This ensures that the menu remains dynamic enough to drive incremental visits and avoid customer fatigue while maintaining the highly customizable, assembly-line efficiency that protects its strong unit economics. The diversity of CAVA’s menu – both in terms of innovation and pricing – have helped to drive down the chain’s captured trade area median household income the past four quarters, according to data from STI: Popstats combined with Placer data.
To close this widening gap, Sweetgreen has also planned several menu changes in 2026 focused on operational simplicity, value perception, and a major new category expansion. The brand kicked off the year by highlighting its health-forward roots through a limited-time menu collaboration with Dr. Mark Hyman that utilized existing ingredients, followed by the launch of the seasonal Winter Harvest Bowl and the highly requested return of shredded cheese to the core menu. However, the most significant news is Sweetgreen's planned mid-2026 rollout of wraps.
Currently undergoing rigorous stage-gate testing in Los Angeles, the Midwest, and Manhattan, the wrap platform – featuring accessible price points starting at $10.95 and capping below $15 for in-store pickup – is designed to aggressively target consumer value sensitivity. Management noted that wraps are intended to build upon their 2025 efforts (which included increased protein portions and $12 Daily Greens) to prove to budget-conscious, quality-driven diners that Sweetgreen can deliver a compelling, high-value meal without compromising its premium brand identity.
Ultimately, the Q1 2026 data serves as a critical inflection point. CAVA is actively gaining share in a contracting category by mastering geographic diversification, daypart breadth, and perceived value. Sweetgreen has the brand identity, the affluent customer base, and the regional runway to recover, but the strategic decisions made over the next 12 to 18 months will dictate whether this current slump is a temporary setback or a permanent competitive reality.
For more data-driven dining insight, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Events are foundational to New Orleans’ identity and economic model. From the Sugar Bowl to Jazz Fest and Mardi Gras, to conferences, conventions, exhibitions and meetings of all sizes, the city operates on a year-round cycle of large-scale gatherings that drive consistent visitor inflows. Over the past 12 months, 64.6% of weekend visitors to New Orleans’ downtown, including the French Quarter, Central Business District (CBD), and Arts District, were domestic tourists coming from more than 250 miles away. And as travel behavior continues to evolve post-COVID – making it more difficult to predict attendance patterns from prior-year trends – the complexity of hosting at scale requires increasingly sophisticated, data-driven operational coordination.
Perhaps no event demonstrates this model – and this need – more clearly than Mardi Gras. Running from January 6th through Mardi Gras Day, the carnival season culminates in a surge of parades and celebrations that bring major crowds downtown (French Quarter, CBD, Arts District) and all along the uptown parade route.
Crucially, many of those visitors come from within Louisiana, making the festival a powerful vehicle for strengthening ties between the city and surrounding communities: During the final 12 days of Mardi Gras 2026, 54.2% of them came from within Louisiana, compared to 23.5% during the rest of the year.
And despite an uncertain macroeconomic environment, Mardi Gras’ audience continues to expand. From the Krewe of Cleopatra on February 6 through Mardi Gras Day on February 17, out-of-market visits to downtown New Orleans (French Quarter, CBD, Arts District) increased 10% year over year, reaching their highest level since 2020.
Data also shows that Mardi Gras draws a surprisingly diverse audience. To be sure, young revelers are a big part of the story – on Mardi Gras Day, the French Quarter sees an influx of “Contemporary Households”, a young-skewing segment that includes singles, couples without children, and non-family households. The median household income of the Quarter’s trade area also declines on the big day, as students and early-career professionals crowd into the neighborhood to party.
But some of the season's more family-friendly parades – like the Krewe of Bacchus which took place this year on Sunday, February 15th – have a decidedly different vibe.
On the day of the parade, families gather early along St. Charles Avenue, setting up tents and picnic tables and sharing traditional local food ahead of the evening procession. And surrounding neighborhoods such as the Garden District experience a measurable rise in affluent family segments and median household income, highlighting Mardi Gras’ broad and diverse appeal.
Of course, managing an event of this magnitude requires coordination across agencies, stakeholders, and neighborhoods. And in a post-pandemic environment where past attendance patterns cannot always serve as reliable benchmarks, data has become a critical tool for decision-making.
Audience insights now play a central role in operational planning – identifying where visitors congregate, estimating crowd volumes, and informing preparation by law enforcement, city officials, and other city stakeholders. When large gatherings are anticipated in specific corridors or blocks, recent visitation trends provide actionable context that helps partners allocate resources efficiently and prepare accordingly.
Few cities are as synonymous with celebration as New Orleans. And by combining tradition, diversity, and data-driven operational precision, the city has built the capacity to host complex, high-volume gatherings with consistency and coordination year after year.
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With roughly one in eight Americans now using GLP-1 medications for weight loss, their rapid adoption is shaping up to be one of the most consequential behavioral shifts in recent memory – with wide-ranging implications for businesses tied to how people spend their time and money.
We analyzed the data to understand how GLP-1 usage may be influencing real-world retail and dining foot traffic. How is grocery store visitation changing? What’s happening in limited-service dining? And which other categories are gaining from a heightened focus on health and wellness – further accelerating trends that began to take hold after the pandemic?
Research from Cornell University shows that GLP-1 users reduce household grocery spending by an average of 5.3% within six months of starting a medication, with the most significant pullbacks concentrated in calorie-dense, processed categories. At the same time, a handful of health-oriented foods – including yogurt, fresh fruit, nutrition bars, and meat snacks – are seeing increased spend.
And foot traffic data points to a parallel shift in where consumers are shopping, with a growing share of grocery visits flowing toward fresh-format stores like Trader Joe’s and Sprouts Farmers Market that emphasize high-quality perishables, curated health-oriented assortments, and an elevated in-store experience. While this pivot has been underway for several years, reflecting a broader post-pandemic focus on health and wellness, its recent acceleration coincides with the rise in GLP-1 use.
From Q1 2022 to Q1 2026, these chains steadily expanded their share of overall grocery foot traffic, with momentum accelerating beginning in Q1 2024, even as some experienced per-store softness amid a challenging consumer environment. Over the same period, the median household income within fresh-format chains’ captured markets, which had remained largely stable through early 2024, began to decline. This trend suggests a broadening customer base, as households across income brackets increasingly prioritize higher-quality food and allocate a larger share of their grocery trips to fresh formats.
The reallocation of spending also extends beyond the grocery aisle. Foot traffic data points to a meaningful reordering of food-away-from-home visits over the past three years, with healthier dining segments outperforming more indulgent ones – underscoring a broader shift toward more nutritious options that GLP-1 adoption may be helping to reinforce.
Frozen yogurt chains outpaced ice cream shops in year-over-year visit growth in both 2024 and 2025, as consumers gravitated toward lighter frozen treats. Smoothie and juice chains also captured growing demand, buoyed by expanding footprints from brands like Tropical Smoothie Cafe, Smoothie King, and Playa Bowls, while fast-casual similarly pulled ahead of QSR.
Fitness participation has been on the rise since the pandemic, and the data suggests gym habits are becoming more consistent over time – a trend that GLP-1 users, who often incorporate structured exercise into their routines, may be helping to reinforce.
Between Q1 2023 and Q1 2026, the share of visitors to leading gyms stopping by at least three times in an average month rose from 44.8% to 46.8%, while the share visiting at least four times rose from 37.3% to 39.1%. For a growing segment of the population, going to the gym has become a regular part of the weekly routine – with implications for fitness brands and the broader ecosystem of health-oriented businesses competing for this newly routine-driven consumer.
As consumers deepen their focus on health and fitness, the body transformations associated with GLP-1 use are also reshaping apparel demand. Alongside a growing need for wardrobe replenishment, GLP-1 users are investing more in their appearance and rediscovering the experience of shopping for clothes.
And this trend aligns with recent foot traffic data. Even as discretionary spending continues to face headwinds in a challenging macroeconomic environment, clothing retailers are seeing consistent year-over-year visit growth, driven in large part by the off-price sector – with each year outpacing the broader discretionary retail category by a widening margin. Apparel is pulling away from the pack, likely driven in part by a consumer whose relationship with their body – and with shopping – has fundamentally changed.
The GLP-1 era is still in its early stages – but as programs like Amazon’s new GLP-1 management program expand access, these drugs are likely to continue reshaping shopping behavior in the months and years ahead. The data points to a consumer who is eating differently, moving more, and spending in ways that reflect a new set of priorities, further amplifying the focus on health and wellness that has emerged over the past several years.
For more data-driven retail and dining insights, visit Placer.ai/anchor.
Sprouts Farmers Market entered 2026 expecting a challenging quarter – and Q1 foot traffic trends bore that out. Against a Q1 2025 comparison where comps surged 11.7% year over year (YoY), the company guided Q1 2026 comparable sales to decline between -3.0% and -1.0%, citing both the tough lap and continued pressure on grocery shoppers from elevated food prices. And same-store visits also dropped, falling between -3.0% and -6.0% YoY in Q1.
Still, overall foot traffic rose 1.8%, supported by the 37 stores opened in fiscal 2025 and additional locations added in early 2026, which helped offset softness at existing stores.
Against this backdrop, Sprouts is making several forward-looking investments that could support a traffic recovery later this year. Continued expansion, a new loyalty program launched in 2025, and ongoing merchandising innovation – alongside its transition to self-distribution for fresh meat – all position the company to compete on both quality and value as macro conditions evolve.
Will Sprouts return to same-store visit growth in Q2?
Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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In February 2026, Chipotle unveiled its "Recipe for Growth" plan to reverse declining sales by improving operations, boosting marketing, and refreshing its menu. And though the plan has only been in place for a couple of months, traffic data suggests that it may already be having a positive impact on foot traffic to the chain.
After three consecutive quarters of year-over-year declines in average visits per location, Chipotle's foot traffic trends are showing signs of recovery. In Q1 2026, average visits per location were nearly flat (-0.2% YoY), while overall visits grew 5.8% – the strongest growth seen over the past year.
Several branding and menu innovations likely contributed to Chipotle's traffic recovery, including the high protein menu launched in late December 2025 and partnerships with athletes and sporting events. The biggest single driver, however, appears to have been the return of Chicken al Pastor on February 10, 2026 – a fan-favorite protein that had generated more social media requests for its comeback than any other LTO in the chain's history. In the month of its launch, overall visits rose 10.1% YoY and same-store visits grew 5.1%.
Still, the following month, overall visits were up just 3.6% and same-store visits were flat – suggesting that popular menu items can generate meaningful visit spikes, but those spikes may not automatically translate into lasting traffic bumps.
Chipotle appears to be leaning into this dynamic rather than fighting it. Starting April 28, the chain is rotating out Chicken al Pastor in favor of Honey Chicken – its best-performing LTO ever – effectively betting that a steady drumbeat of novelty and scarcity can sustain traffic where any single item cannot.
Another pillar of the company's "Back to Growth" plan entailed creating "new occasions that drive demand into our restaurants" – and Chipotle seems to have accomplished just that with its successful "Tatted Like a Chipotle Bag" BOGO promotion.
On March 13, 2026, from 3 to 4 PM local time, Chipotle offered an in-store BOGO entrée to any customer sporting a tattoo – real, temporary, or hand-drawn – a nod to the iconic tattoo-style graphics on a Chipotle bag. The one-hour activation drove a 55.3% spike in visits above the year-to-date average, with the highest daily visit count recorded since Placer.ai began tracking Chipotle's traffic in 2018. Chipotle also reported March 13th 2026 as the highest daily sales day in the chain's history.
That a single one-hour, in-store promotion could shatter the chain's all-time sales record speaks to the power of Chipotle's brand equity and the effectiveness of leaning into what makes it culturally distinct.
The early results suggest that Chipotle's 'Recipe for Growth' is already working – Q1's traffic recovery was built on a potent mix of menu innovation, viral activations, and renewed cultural relevance. But while the chain's strategy of cycling LTOs and engineering shareable moments has clearly rekindled consumer excitement – whether this delivers consistent same-store visit growth will be the real measure of "Recipe for Growth" success.
For more data-driven dining insights, visit placer.ai/anchor
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
1. Appetite for offline retail & dining is stronger than ever. Both retail and dining visits were higher in H1 2025 than they were pre-pandemic.
2. Consumers are willing to go the extra mile for the perfect product or brand. The era of one-stop-shops may be waning, as many consumers now prefer to visit multiple chains or stores to score the perfect product match for every item on their shopping list.
3. Value – and value perception – gives chains a clear advantage. Value-oriented retail and dining segments have seen their visits skyrocket since the pandemic.
4. Consumer behavior has bifurcated toward budget and premium options. This trend is driving strength at the ends of the spectrum while putting pressure on many middle-market players.
5. The out-of-home entertainment landscape has been fundamentally altered. Eatertainment and museums have stabilized at a different set point than pre-COVID, while movie theater traffic trends are now characterized by box-office-driven volatility.
6. Hybrid work permanently reshaped office utilization. Visits to office buildings nationwide are still 33.3% below 2019 levels, despite RTO efforts.
The first half of 2025 marked five years since the onset of the pandemic – an event that continues to impact retail, dining, entertainment, and office visitation trends today.
This report analyzes visitation patterns in the first half of 2025 compared to H1 2019 and H1 2024 to identify some of the lasting shifts in consumer behavior over the past five years. What is driving consumers to stores and dining venues? Which categories are stabilizing at a higher visit point? Where have the traffic declines stalled? And which segments are still in flux? Read the report to find out.
In the first half of 2025, visits to both the retail and dining segments were consistently higher than they were in 2019. In both the dining and the retail space, the increases compared to pre-COVID were probably driven by significant expansions from major players, including Costco, Chick-fil-A, Raising Cane's, and Dutch Bros, which offset the numerous retail and dining closures of recent years.
The overall increase in visits indicates that, despite the ubiquity of online marketplaces and delivery services, consumer appetite for offline retail and dining remains strong – whether to browse in store, eat on-premises, collect a BOPIS order, or pick up takeaway.
A closer look at the chart above also reveals that, while both retail and dining visits have exceeded pre-pandemic levels, retail visit growth has slightly outpaced the dining traffic increase.
The larger volume of retail visits could be due to a shift in consumer behavior – from favoring convenience to prioritizing the perfect product match and exhibiting a willingness to visit multiple chains to benefit from each store's signature offering. Indeed, zooming into the superstore and grocery sector shows an increase in cross-shopping since COVID, with a larger share of visitors to major grocery chains regularly visiting superstores and wholesale clubs. It seems, then, that many consumers are no longer looking for a one-stop-shop where they can buy everything at once. Instead, shoppers may be heading to the grocery stores for some things, the dollar store for other items, and the wholesale club for a third set of products.
This trend also explains the success of limited assortment grocers in recent years – shoppers are willing to visit these stores to pick up their favorite snack or a particularly cheap store-branded basic, knowing that this will be just one of several stops on their grocery run.
Diving into the traffic data by retail category reveals that much of the growth in retail visits since COVID can be attributed to the surge in visits to value-oriented categories, such as discount & dollar stores, value grocery stores, and off-price apparel. This period has been defined by an endless array of economic obstacles like inflation, recession concerns, gas price spikes, and tariffs that all trigger an orientation to value. The shift also speaks to an ability of these categories to capitalize on swings – consumers who visited value-oriented retailers to cut costs in the short term likely continued visiting those chains even after their economic situation stabilized.
Some of the visit increases are due to the aggressive expansion strategies of leaders in those categories – including Dollar General and Dollar Tree, Aldi, and all the off-price leaders. But the dramatic increase in traffic – around 30% for all three categories since H1 2019 – also highlights the strong appetite for value-oriented offerings among today's consumers. And zooming into YoY trends shows that the visit growth is still ongoing, indicating that the demand for value has not yet reached a ceiling.
While affordable pricing has clearly driven success for value retailers, offering low prices isn't a guaranteed path to growth. Although traffic to beauty and wellness chains remains significantly higher than in 2019, this growth has now plateaued – even top performers like Ulta saw slight YoY declines following their post-pandemic surge – despite the relatively affordable price points found at these chains.
Some of the beauty visit declines likely stems from consumers cutting discretionary spending – but off-price apparel's ongoing success in the same non-essential category suggests budget constraints aren't the full story. Instead, the plateauing of beauty and drugstore visits while off-price apparel visits boom may be due to the difference in value perception: Off-price retailers are inherently associated with savings, while drugstores and beauty retailers, despite carrying affordable items, lack that same value-driven brand positioning. This may suggest that in today's market, perceived value matters as much as actual affordability.
Another indicator of the importance of value perception is the decline in visits to chains selling bigger-ticket items – both home furnishing chains and electronic stores saw double-digit drops in traffic since H1 2019.
And looking at YoY trends shows that visits here have stabilized – like in the beauty and drugstore categories – suggesting that these sectors have reached a new baseline that reflects permanently shifted consumer priorities around discretionary spending.
A major post-pandemic consumer trend has been the bifurcation of consumer spending – with high-end chains and discount retailers thriving while the middle falls behind. This trend is particularly evident in the apparel space – although off-price visits have taken off since 2019 (as illustrated in the earlier graph) overall apparel traffic declined dramatically – while luxury apparel traffic is 7.6% higher than in 2019.
Dining traffic trends also illustrate this shift: Categories that typically offer lower price points such as QSR, fast casual, and coffee have expanded significantly since 2019, as has the upscale & fine dining segment. But casual dining – which includes classic full-service chains such as Red Lobster, Applebee's, and TGI Fridays – has seen its footprint shrink in recent years as consumers trade down to lower-priced options or visit higher-end venues for special occasions.
Chili's has been a major exception to the casual dining downturn, largely driven by the chain's success in cementing its value-perception among consumers – suggesting that casual dining chains can still shine in the current climate by positioning themselves as leaders in value.
Consumers' current value orientation seems to be having an impact beyond the retail and dining space: When budgets are tight, spending money in one place means having less money to spend in another – and recent data suggests that the consumer resilience in retail and dining may be coming at the expense of travel – or perhaps experiences more generally.
While airport visits from domestic travelers were up compared to pre-COVID, diving into the data reveals that the growth is mostly driven by frequent travelers visiting airports two or more times in a month. Meanwhile, the number of more casual travelers – those visiting airports no more than once a month – is lower than it was in 2019.
This may suggest that – despite consumers' self-reported preferences for "memorable, shareable moments" – at least some Americans are actually de-prioritizing experiences in the first half of 2025, and choosing instead to spend their budgets in retail and dining venues.
The out of home entertainment landscape has also undergone a significant change since COVID – and the sector seems to have settled into a new equilibrium, though for part of the sector, the equilibrium is marked by consistent volatility.
Eatertainment chains – led by significant expansions from venues like Top Golf – saw a 5.5% visit increase compared to pre-pandemic levels, though YoY growth remained modest at 1.1%. On the other hand, H1 2025 museum traffic fell 10.9% below 2019 levels with flat YoY performance (+0.2%). The minimal year-over-year changes in both categories suggest that these entertainment segments have found their new post-COVID equilibrium.
The rise of eatertainment alongside the drop in museum visits may also reflect the intense focus on value for today's consumers. Museums in 2025 offer essentially the same value proposition that they offered in 2019 – and for some, that value proposition may no longer justify the entrance fee. But eatertainment has gained popularity in recent years as a format that offers consumers more bang for their buck relative to stand-alone dining or entertainment venues – which makes it the perfect candidate for success in today's value-driven consumer landscape.
But movie theaters traffic trends are still evolving – even accounting for venue closures, visits in H1 2025 were well below H1 2019 levels. But compared to 2024, movie traffic was also up – buoyed by the release of several blockbusters that drove audiences back to cinemas in the first half of 2025. So while the segment is still far from its pre-COVID baseline, movie theaters retain the potential for significant traffic spikes when compelling content drives consumer demand.
The blockbuster-driven YoY increase can perhaps also be linked to consumers' spending caution. With budgets tight, movie-goers may want to make sure that they're spending time and money on films they are sure to enjoy – taking fewer risks than they did in 2019, when movie tickets and concession prices were lower and consumers were less budget-conscious.
H1 2025 also brought some moderate good news on the return to office (RTO) front, with YoY visits nationwide up 2.1% and most offices seeing YoY office visit increases – perhaps due to the plethora of RTO mandates from major companies. But comparing office visitation levels to pre pandemic levels highlights the way left to go – nationwide visits were 33.3% below H1 2019 levels in H1 2025, with even RTO leaders New York and Miami still seeing 11.9% and 16.1% visit gaps, respectively.
So while the data suggests that the office recovery story is still being written – with visits inching up slowly – the substantial gap from pre-pandemic levels suggests that remote and hybrid work models have fundamentally reshaped office utilization patterns.
Five years post-pandemic, consumer behavior across the retail, dining, entertainment, and office spaces has crystallized into distinct new patterns.
Traffic to retail and dining venues now surpasses pre-pandemic levels, driven primarily by value-focused segments. But retail and dining segments that cater to higher income consumers –such as luxury apparel and fine dining – have also stabilized at a higher level, highlighting the bifurcation of consumer behavior that has emerged in recent years. Entertainment formats show more variability – while eatertainment traffic has settled above and museums below 2019 levels, and movie theaters still seeking stability. Office spaces remain the laggard, with visits well below pre-pandemic levels despite corporate return-to-office initiatives showing modest impact.
It seems, then, that the new consumer landscape rewards businesses that can clearly articulate their value proposition to attract consumers' increasingly selective spending and time allocation – or offer a premium product or experience catering to higher-income audiences.
