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Although many dining chains have been challenged by recent economic headwinds, others are finding success. Adding itself to the list of restaurant winners in 2023 is CAVA – a growing Mediterranean fast-casual chain that recently filed for an initial public offering (IPO). We dove into the location analytics for CAVA to take a closer look at how the company is thriving in a turbulent economic climate and what lies ahead for the chain in its next chapter.
CAVA has shown a remarkable ability to drive foot traffic over the past couple of years. Since 2019, CAVA’s baseline visit growth has outperformed the fast-casual restaurant space nearly every month – with visits really taking off in 2021. The brand has been able to capitalize on growing suburban markets – accounting for 80% of locations – which may be contributing to the chain’s visit growth.
Visits to CAVA have skyrocketed. And like other fast-casual success stories, CAVA has embraced drive-thrus and invested in a streamlined in-store experience, both of which are likely contributing to at least some of the brand’s recent strength.
In addition to impressive visit growth, CAVA recorded a 12.8% revenue increase in 2022 compared to 2021 – no small feat considering the impact of inflation on overall restaurant traffic.
Zooming into visits per venue showcases CAVA’s strength even more clearly. CAVA’s visits-per-venue seem to follow industry trends – as overall fast-casual visits-per-venue fell year-over-year (YoY) between January and April 2023, CAVA’s visit-per-venue growth slowed as well. But although the direction was similar, the actual performance differed substantially, with the company significantly outperforming the wider fast-casual category.
CAVA’s YoY monthly visits per venue have been up since January 2023 – a particularly impressive feat in light of the chain’s continued expansion, and an indication that new locations are driving traffic despite the current economic environment. So, while CAVA appears to be affected by broader restaurant trends, the brand remains far ahead of the fast-casual dining space.
CAVA’s bold brick-and-mortar strategy is part of the reason why it has been able to get ahead of the pack in the fast-casual category. The company acquired Zoës Kitchen in 2018 and has since rebranded almost all Zoës Kitchen locations as CAVA restaurants. Such a strategy is relatively rare in the restaurant industry, but location analytics show that the move has paid off.
Since Q1 2021, CAVA’s YoY visits per venue have consistently outperformed visits-per-venue at the remaining Zoës Kitchen locations. This not only validates CAVA’s decision to phase out the Zoës Kitchen brand but also suggests that CAVA resonates with Zoës Kitchen diners who continue to visit a location when it becomes a CAVA restaurant.
CAVA’s IPO announcement is a welcome next step for one of the fastest-growing fast-casual chains. With a focused expansion strategy and an eye on growing markets, there may be no telling how far the company can go.
For updates and more data-driven foot traffic insights, visit Placer.ai.
Our latest white paper, Who’s in the Stands? An In-Depth Look at Arena and Stadium Visits, uses location intelligence tools to uncover the demographic and psychographic characteristics of sporting events attendees – including Super Bowl fans. Below is a taste of our findings.
As the biggest game of the year, the Super Bowl usually brings a tourism boom to the host city. The heat map below depicts the origins of travelers to the past three Super Bowls (excluding Super Bowl LV in 2021 which was held under COVID restrictions). Year after year, the distribution of Super Bowl attendees is relatively similar to the country’s population distribution – which means, perhaps unsurprisingly, that the most densely populated regions are well-represented at the game.
But the data also reveals that many Super Bowl attendees travel from the regions where the competing teams are based, which indicates that die-hard fans are willing to make the trip to see their local team potentially win a championship. The map also shows that visitors from the Super Bowl’s host city and surrounding areas are heavily represented at the game, regardless of whether or not a local team is playing. It’s likely that a significant number of football fans who live nearby take advantage of the rare opportunity to see a Super Bowl close to home.
Super Bowl LVI in 2022, for example, was played at SoFi Stadium in Los Angeles, CA between the Cincinnati Bengals and the Los Angeles Rams. The event was heavily visited by fans from Southern California as the game was not only being played by the LA Rams, but also at their home stadium in Inglewood, CA. A greater contingent than previous years was also in attendance from Cincinnati, OH and its surrounding areas.
Many fans travel to the Super Bowl from the same regions every year, with the host city and the contending teams’ hometowns also providing significant factions of attendees. But analyzing Super Bowl crowds throughout the years also reveals an important demographic shift taking place among those traveling to the Super Bowl – the growing number of family-oriented visitors.
Since 2019, the True Trade Areas of the Super Bowl stadiums include increasingly greater shares of larger families. Last year’s Super Bowl LVI had an in-person audience that reflected a trade area in which 17.9% of residents came from families of five or more, up from 11.9% at the Super Bowl three years prior. Conversely, Super Bowl attendees in 2022 reflected a trade area in which 37.7% of residents were part of two-person households, a decrease from 47.8% in 2019.
The increase in attendees from areas with larger families could reflect the NFL’s initiatives to make football a more family-friendly sport, including rule and equipment changes aimed at increasing player safety and supporting youth football clubs. The trend towards an increase in attendees from larger families may also inform decisions about products to promote as well as amenities that will contribute to a family-friendly experience on game day.
Brands invest heavily in ads that air during the Super Bowl. But with the right insights, stadium advertising platforms have tremendous potential to reach target audiences in-person at the big game. While a large audience is part of the equation, in order to achieve maximum impact, an in-depth understanding of visitors is critical.
Key McDonald's Metrics
While focus and streamlined operations are key to restaurant growth strategies, we also continue to see evidence of the impact of innovation and nostalgia in driving visits. McDonald’s has had success with its past celebrity meal collaborations with Travis Scott and J Balvin, with our data indicating a mid-to-high teens lift in visits compared to the weeks prior to the promotion. However, McDonald’s "Adult Happy Meal" collaboration with streetwear brand Cactus Plant Flea Market might be its most successful collaboration today, with data suggesting more than a 30% increase in in-store visitation trends compared to the weeks leading up to the promotion (below). We’ve discussed the impact of limited-time offers (LTO) in the QSR space earlier this year, but McDonald’s has set a new bar for the industry (beating out Taco Bell’s Mexican Pizza launch in May).
Although QSR chains saw more resilient visitation trends than other restaurant categories for much of 2022, the gap between the QSR, fast casual, and full-service restaurant chains had narrowed in September as lower-income consumers continue to face inflationary headwinds from menu price hikes across the QSR space while higher-end consumers continue to dine out. Nevertheless, the impact of McDonald’s adult happy meal promotion is evident in not only the massive spike in visitation trends for the full QSR sector last week (below). While not everyone may love these promotions, they can be an extremely effective way to drive visitation growth.
We, the founding team, always loved data - ideating around it, engineering with it, understanding the world better with it.
But what captivated us most was imagining data products that can be used by tens of thousands of businesses across the world.
Among all the ideas and visions we bounced around before starting the company, one stood out for its simplicity and potential impact - building a ‘Physical Market Intelligence Platform’ to provide everyone in the offline world (a.k.a the ‘real world’) with aggregate insights for decision-making. Or in layman’s terms, “a dashboard to get instant insights for any place to understand its audience, surroundings, and competition”.
In 2016, the Placer founding team gathered in a basement and spent a weekend sketching out a plan to turn this idea into a massive world-class data company.
Whiteboarding without customers or tech debt is fun!!!
The more paper we stuck to that basement wall, the bigger the vision became! Everything is possible with the stroke of a pen…
But very quickly, we hit some glaring challenges:
The best way to approach a big challenge is breaking it down into smaller ones. So we worked hard to define Phase 1 - focusing on building a product that (1) was centered around the mobile location analytics dataset and (2) generated reports tailored for CRE and retail.
5 years and 5 funding rounds later, we’re FINALLY feeling “pretty good” about Phase 1: we launched a world-class mobile analytics product that’s used by over 1,000 customers, and thousands more are using our free products.
But it’s also been “frustrating” - we were always strapped for cash and resources. We’re yet to integrate most of the datasets we need; key reports for certain verticals remain in the product pipeline; and in terms of usability and workflow features, we still have a lot to do in order to create a truly comprehensive platform (vs “read only” status insights tool).
That’s why the $100M Series C funding we just announced is so momentous for me and the rest of the Placer team. It finally removes the shackles and equips us with the tools and materials we need for Phase 2 - rapidly building the full Placer.ai Market Intelligence Platform.
So let’s dive into what that means…
A Physical Market Intelligence Platform is a big data puzzle. Piecing it together - in a nutshell - consists of four phases:
A vast amount of interconnected data is required to create a truly accurate and complete picture of what’s going on at a location. This data falls into two broad categories:
Now consider all things you see going on in the world and imagine how POI and geospatial data can capture and quantify them…
Here’s a snippet:
We track dozens of data categories and thousands of datasets and vendors in order to identify new data that can help answer our customers’ questions.
This is 50% of our work and is a huge data challenge - but also great fun!
Through partnerships and our App Marketplace, we’ve recently integrated online reviews, credit card data, demographics, vehicle traffic volume, crime figures and planned construction into our platform. And we have lots more datasets in our pipeline: retail sales, property sales, financial data, leasing comparisons and climate data to name just a few.
If the data are the ingredients, then ingestion is the cooking. This includes complex data science processes:
Tagging data to POIs is a massive task. Placer’s POI database contains millions of entities: a commercial real estate asset in a customer’s portfolio; stores of a retailer’s chain or that hold a CPG brand’s products; a billboard used for out-of-home advertising; a downtown area being regenerated by a municipality or business improvement district. We geofence each one so data can be tagged to it.
But a much greater complexity than the volume of data-POI matching is the fact that our data structure is mutable - it changes. Stores, restaurants, strip malls and other POIs open, close, merge and move. Our physical environment is constantly changing. One of our platform’s standout attributes is that it always reflects historical change.
In practice, this means that, for each POI change, we not only adjust our data tagging but also re-tag 5 years of historical data to ensure any historical comparisons are “like with like”. This is a huge investment of resources on the part of our data science, devops and engineering teams - exponentially increasing our data management burden.
To complete the cooking metaphor, after selecting ingredients (datasets) and cooking them (data ingestion), we then lay out a buffet-style feast of solutions for our users:
The most basic level of the platform is converting the data into real-world constructs that can be understood by industry professionals: tables, charts, maps and other graphics displaying cross shopping, trade areas (below), cannibalization, risk analysis, visit frequency and so on.
A key tenet of the Market Intelligence Platform is the approach that insights like those are often not the answer to the questions that our customers are looking for. Rather, they are just part of the explanation behind the answer. That means providing a comprehensive suite of Solutions SUPPORTED by insights, not just a library of uncontextualized insights.
An excellent example of this is Void Analysis. A key question for retail real estate is “who is my ideal tenant?” While our platform offered important insights (such as retailers’ average monthly foot traffic and cannibalization) for reaching an answer, landlords were doing a lot of legwork. The Void Analysis tool we released late last year enables CRE professionals to instantly analyze thousands of potential tenants through automatically generated reports that include ranking according to our unique Relative Fit Score. This significantly improves the speed and scope of a search for new tenants.
We are now working on the many additional solutions like Void Analysis in our development pipeline - sales forecasting, site selection for retail chains, market selection, market change reports, product optimization for CPG to name a few.
To be truly useful, solutions must also be delivered in a way that fits various users’ workflows. A dashboard is a good start, but a full platform must offer a range of access points. This means data feeds, REST APIs, and other methods of programmatic access.
We’ll also add to that a rich layer of data exploration tools such as GIS, templates, graph builders, pivot table functionality and advanced entity search. This will provide users with maximum flexibility in how they explore and visualize our data.
The lion’s share of the work is still ahead of us here - more widgets, third party integrations, report generators, scheduled intelligence reports and alerts, and much more.
The platform’s user interface must be fully customized to fit the needs of its different user types across verticals AND within companies (business users, data scientists, data analysts, third party users). An example of how we’ve begun to do this is a portfolio overview section for CRE analysts to rapidly scan properties’ performance metrics. Another is our COVID-19 Recovery Dashboard, particularly used by civic organizations to assess the impact of the pandemic on local economic areas.
As we presented “just data”, we quickly realized some customers were looking for humans to add a “research layer” and context around the data. So an analytical research team has become part of the product. They capture and present key market intelligence, respond to the latest industry trends and customer interests. “The Anchor”, a weekly CRE executive intelligence report launched last September, has now become an inbox staple for many of our customers.
To our current understanding, we’re just “5%” of the way to our Market Intelligence Platform vision. The remaining 95% will be built by scaling POI coverage, datasets, answering more questions and developing the other core components of the platform.
So our focus now is on ramping up the velocity of this development. And to do that, we need even more of the world’s best talent across the company.
So, during 2022, we will use our new capital to double the size of our engineering team and significantly expand the data at our disposal. In parallel, we will also channel more resources to supporting our customers and contributing to industry understanding through our analytical research department and educational content.
Placer.ai is committed to transforming the way real-world businesses make decisions. And we don’t want to waste any time going about it.
LOS ALTOS, CA (January 12, 2021)--Placer.ai, the leader in location analytics and foot traffic data, announced today the closing of a $100M Series C funding round at a $1B valuation. The round was led by Josh Buckley with participation from WndrCo, Lachy Groom, MMC Technology Ventures LLC, Fifth Wall Ventures, JBV Capital, and Array Ventures. The round also included the participation of leading commercial real estate investors and operators, including J.M. Schapiro (Continental Realty Corp), Eliot Bencuya and Jeff Karsh (Tryperion Partners), Daniel Klein (Klein Enterprises/Sundeck Capital), Majestic Realty, and others. The funding will be used to expand the company’s R&D capabilities to further increase the pace of innovation.
“Placer experienced significant growth during 2021 as a consensus formed across the market that accurate, reliable consumer behavior analytics is indispensable to brick and mortar decision-making,” said Noam Ben-Zvi, CEO and Co-Founder of Placer.ai. “Yet, location analytics is just the foundation for a much broader and more comprehensive vision. With this funding, we will accelerate the development of the Placer.ai platform, adding an unprecedented range of new data sets - such as vehicle traffic, planned construction, web traffic, purchase data, and much more - as well as more advanced solutions to empower any professional with a stake in the physical world to make better decisions, faster than ever before. ”
Since launching in November 2018, Placer.ai has been adopted by over 1,000 customers including industry leaders in commercial real estate and retail like JLL, Regency Centers, Taubman, Planet Fitness, BJ’s Wholesale Club, and Grocery Outlet. In the wake of COVID-driven upheaval, the company saw widespread adoption among a series of new categories, among them hedge funds and CPG leaders including Tyson Foods and Reckitt Benckiser.
"Placer provides instant, simple and actionable insights to questions we've been asking as operators for over 30 years. The pace of innovation, the unique trust that the company has developed, and the massive market demand all point to the magnitude and scale of what this team can achieve,” said Jeffrey Katzenberg, Founding Partner of WndrCo.
"We have long felt like the disruption Placer can bring is massive, but the market demand has far exceeded our initial expectations," said Josh Buckley. “We see a powerful opportunity to continue partnering with Placer to improve the way decisions are made in the physical world, fundamentally improving the way these businesses and organizations operate."
Try Placer.ai for free here.
About Placer.ai:
Placer.ai is the most advanced foot traffic analytics platform allowing anyone with a stake in the physical world to instantly generate insights into any property for a deeper understanding of the factors that drive success. Placer.ai is the first platform that fully empowers professionals in retail, commercial real estate, hospitality, economic development, and more to truly understand and maximize their offline activities. Find more information here: https://placer.ai/
LOS ALTOS, CA (April 27, 2021) --Placer.ai, the leader in location analytics and foot traffic data, announced today the close of a $50M Series B funding round. The round was led by Josh Buckley, Todd Goldberg and Rahul Vohra, with participation from Fifth Wall, JBV Capital and Aleph VC. The funding will be used to grow the company’s R&D, expand sales and marketing teams, introduce additional reports and data sets, and grow the recently announced marketplace.
Since launching in November 2019, Placer.ai has been adopted by over 500 customers including industry leaders in Commercial Real Estate and Retail like JLL, Brixmor, Taubman, Planet Fitness, and Dollar General. Yet, the recent upheaval caused by COVID led to widespread adoption among a series of new categories including Hedge Funds and CPG leaders.
“As a business deeply rooted in offline retail, we expected COVID to present a unique challenge. Yet, adoption actually increased as a result of our ability to introduce certainty into such an uncertain environment. The result has been a clearer and deeper understanding by the market of the absolute imperative of location data to improve the decision-making process,” said Placer.ai CEO and Co-Founder Noam Ben-Zvi.
“But our current offering is just the beginning, and we are fully focused on expanding the capabilities both through the development of a range of new features and tools, and the integration of a wide range of data sets through our marketplace. Placer.ai is rapidly becoming the market intelligence platform for anyone with a stake in the physical world.”
In the last year, Placer.ai continued to expand its presence in core markets like Commercial Real Estate, Retail, Municipal governments, and Hospitality while advancing into new segments like CPG and Hedge Funds. The result has been growing market adoption and an increasingly large and diverse reach.
"Fifth Wall has some of the largest owners and operators of real estate as our limited partners and several were customers of Placer.ai, giving us a unique perspective on the company’s growth and potential. We saw firsthand the impact that the data is already having in reimagining the way business is done in retail and real estate broadly,” said Kevin Campos, Partner on the Retail & Consumer Investment team at Fifth Wall. “Yet, what’s even more exciting is that we’re still only seeing a piece of the puzzle and know that there are so many other sectors where the data can be applied. We’re thrilled to help grow and execute this vision alongside this exceptional team.”
"Placer allows businesses that operate offline to make data-driven decisions, fundamentally improving the way they operate. This is the same type of tooling that online businesses have used to grow, moving from hunches to definitive answers," said Josh Buckley. “I'm excited to be partnering with the company's next phase of growth and product development."
“Our journey with Placer.ai started at the very beginning as one of the company's first beta customers. Seeing the disruptive power of the product up close, the speed at which the company developed new features, and the tremendous traction they achieved in the marketplace led us to invest less than a year later and in every round since," said Sandy Sigal, CEO of NewMark Merrill Companies, an owner and developer of over 80 shopping centers and Chairman of BrightStreet Ventures, their venture capital arm. "Several years later, the customer growth, their ongoing product development, and the continuing value they have brought to our organization has only deepened our conviction and makes continued support a no-brainer for us."
Learn more about Placer.ai.
“Retail media networks have turned retailers into ad moguls. That’s a huge change and nobody yet understands all the implications of it.”
Constantine von Hoffman, MARTECH
Companies operating consumer-facing brick-and-mortar venues traditionally relied on selling goods and services as their primary revenue stream. But recently, leading retailers such as Walmart and Target have begun to leverage their immense store fleet into a powerful advertising platform.
Online retailers have been tapping into the advertising power of their digital sites for years by relying on various automated tools to show third-party advertisements to relevant consumer segments. But now, retailers with a strong offline presence can also leverage physical marketing impressions and focus their campaigns while reaching consumers at the point of purchase. Retailers have long recognized the intent that drives a store visit, and understanding the full value of leveraging that visit to its full extent is an important new frontier.
Major retailers are continuing to see their physical visits outnumber their online ones.
And in spite of the gloomy predictions regarding the future of brick and mortar retail, major retailers are continuing to see their physical visits outnumber their online ones. Monthly numbers of visitors to Walmart and Target significantly outpace the brands’ online reach, according to web data from Similarweb. So although, up until recently, these brands have focused their media placements on their digital channels, it is becoming increasingly clear that these chains’ physical stores hold powerful – and currently untapped – advertising potential.
Online visitor data source: similarweb.com
And with the recent rise in digital advertising costs, retail media networks are becoming more attractive for companies looking to make the most of their ad budget. Retail media networks can also help brands reach rural communities, elderly Americans, and other consumer segments that are currently underserved by digital advertisers.
This white paper explores several retailers on the cutting edge of the retail media network revolution. Keep reading to find out how advertisers can use retail media networks to promote to hard-to-reach consumers, segment their ad spending, and optimize their campaigns.
Residents of rural areas use the internet less frequently, and have lower levels of technology ownership than their urban and suburban counterparts. As a result, companies that stick to digital advertising may have a harder time reaching rural consumers. Brick and mortar retailers popular in smaller markets can fill in the gaps and help brands promote their products and services to this hard-to-reach audience.
Brick and mortar retailers popular in smaller markets can help brands advertise to hard-to-reach audiences.
Dollar General saw significant success over the pandemic, with the current economic climate continuing to benefit the brand. Between January and August 2022, nationwide visits to Dollar General venues were 35.6% higher than they were between January and August 2019, while the number of visitors increased 25.4% in the same period.Visit numbers aggregate the visits to the chain’s various locations in a given period, while visitor numbers track the number of people who enter the brand’s stores.
The company has also been operating a media network since 2018. The Dollar General Media Network (DGMN) enables advertisers to reach Dollar General consumers across the company’s channels to build awareness both digitally and in physical spaces. Advertisers with DGMN can display in-store bollard, blade, and wipe stand signs, security pedestals, basket bottomers, and shelfAdz to deliver in-store messaging from parking lot to purchase. Recently, Dollar General announced that its ad platform was now working with 21 new advertising partners, including Unilever, General Mills, Hershey’s, and Colgate-Palmolive.
Embracing the Power of the Small Market
Advertising partners can leverage the DGMN to promote their goods and services to harder-to-reach consumers.
Dollar General has been serving rural residents for years, with the majority of the company’s stores located in communities with fewer than 20,00 residents. And while the brand is growing nationwide, Dollar General’s strength is particularly evident in small markets – which means that advertising partners can leverage the DGMN to promote their goods and services to harder-to-reach consumers.
Comparing year-over-three-year (Yo3Y) visit change to Dollar General stores in metropolitan and micropolitan core based statistical areas (CBSAs) highlights the company’s success in smaller markets. According to the United States Office of Management and Budget, metropolitan and micropolitan CBSAs have over and under 50,000 residents, respectively. Since January 2022, monthly Yo3Y visit growth to Dollar General venues in select Texas micropolitans has consistently outpaced foot traffic to nearby metropolitan areas. While the Sherman-Denison metro area saw August 2022 foot traffic hit a solid 24.5% increase over August 2019, the Gainesville, Texas micro area – around 35 miles east of Sherman – saw its foot traffic increase 54.5% in the same period.
Dollar General’s presence across a significant number of smaller markets means that advertising partners can use the growing DGMN to increase awareness and drive purchase consideration among these harder-to-reach consumers.
In the digital space, three tech giants – Alphabet (previously Google), Meta (previously Facebook), and Amazon – enjoy over 60% of the digital ad revenue in the United States. This means that companies are competing for impressions on a small number of platforms – and smaller brands geared at specific consumer segments may need to spend significant advertising budgets to outbid the larger players. Retail media networks create additional advertising platforms, and enable advertisers to diversify their ad spend, increase their (physical) impressions, focus on more specialized channels to better reach their audience, and potentially reach customers at their highest point of intent.
Retail media networks create additional advertising platforms and potentially reach customers at their highest point of intent.
Albertsons launched its retail media network, Albertsons Media Collective, in November 2021 with the goal of delivering “digitally native, shopper-centric and engaging branded content to the company’s ever-growing network of shoppers.” Currently, the grocer’s media network is primarily digital, but Albertsons’ head of retail media products Evan Hovorka recognizes the importance of leveraging in-store assets to deliver a unique advertising experience. The company is testing out smart carts that link with “Albertsons for U” loyalty program to display ads to shoppers – and Albertsons is likely to find more ways to reach in-store consumers as it continues to develop its retail media network.
The chain is also one of the most popular grocers nationwide. With the exception of March and April 2022, when inflation and high gas prices temporarily halted growth, the brand’s monthly visits and visitor numbers have consistently exceeded pre-pandemic levels. Monthly visits for Albertsons in August 2022 were up 5.7% and monthly visitors were up 5.4% on a Yo3Y basis. This means that advertisers with Albertsons can increase their reach and grow their physical ad impressions just by displaying their ads in Albertsons locations and tapping into the chain’s growing visitor base.
Looking beyond Albertsons' nationwide average foot traffic trends reveals some important regional differences. Between January and July 2022, visits to the brands increased 4.6% in Wyoming on a Yo3Y basis, while foot traffic to the brand’s locations in Oregon jumped 18.5% compared to January through July 2019. This means that a brand looking to reach consumers in Oregon can contract with Albertsons’ media network to show its ads to a fast-growing pool of visitors.
A larger visitor count translates to an increase in unique ad impressions, while more visits from fewer visitors can drive repeated exposures.
Diving deeper into the data reveals an additional layer of insight. Some states with only moderate visit growth are seeing a surge in visitor numbers, while other states are seeing a drop in visitor numbers but a rise in visits. A larger visitor count translates to an increase in unique ad impressions and more people exposed to the ads, while more visits from fewer visitors translates to more overall impressions that can drive repeated exposure among a smaller group of visitors. So advertisers can use segmented foot traffic data to decide where to focus their marketing depending on the goal of the campaign.
For example, Wyoming's moderate increase in visits hides a significant spike in visitors, which means that advertisers to Albertsons venues in Wyoming can get their impressions before a large number of different potential consumers. Meanwhile, Oregon's 18.5% increase in visits is the result of just a 9.4% increase in visitors – so Albertsons is cultivating an increasingly loyal following in the Beaver State, and the grocer’s advertising partners can expect that the same visitors will be exposed to their brand repeatedly.
So companies that want to increase unique ad impressions and build awareness can advertise to Albertsons customers in Wyoming, where their ads will be seen by a large number of new people. But in Oregon, companies may want to promote a campaign that focuses on moving Albertsons visitors through their funnel.
In order to accurately assess the ad distribution patterns in each location, brands operating retail media networks need to understand both visits and visitors trends in each region and for the chain as a whole.
Advertisers with retail media networks can use foot traffic data to refine their geographic audience by identifying the consumer preferences of a given brick-and-mortar brand on a store or city level.
In August 2020, CVS Pharmacy launched its media network, the CVS Media Exchange (cMx). The company estimates that 76% of U.S. consumers live within five miles of at least one store, and the cMx allows partners to tap into the chain’s reach by giving advertisers access to CVS’ online and offline channels, including in-store ads.
Although CVS has been closing locations recently, the brand is still one of the strongest players in the brick-and-mortar retail space. Its 2022 visit numbers have consistently exceeded pre-pandemic levels nationwide, and data from CVS locations in leading cities shows that its Yo3Y visits per venue and visitor numbers are even higher.
CVS’s nationally distributed fleet means that the brand’s locations in different regions attract distinct consumer bases.
CVS carries a varied product mix of daily essentials in addition to its healthcare offerings, so the brand attracts a wide range of consumer segments. And the chain’s nationally distributed store fleet means that CVS has locations in different regions that attract distinct consumer bases who do not all have the same lifestyle preferences. By using foot traffic data to understand the regional consumer preferences of CVS consumers beyond the store, advertising partners can refine their market and make the most of the cMx.
Different regions have different fitness cultures. Chains catering to health-conscious consumers can use retail media networks and foot traffic data to focus their efforts on areas where inhabitants exhibit a high demand for regular workouts.
Analyzing cross-visit data from CVS locations across five major urban centers in the U.S. shows that the percentage of those who also visited gyms or fitness studios varied significantly across each DMA. In the New York area, 62.7% of those who visited CVS in Q2 2022 also visited a fitness venue during that period, in contrast with only 38.0% of CVS visitors around Dallas-Ft. Worth, TX in the same period. This information can help advertising partners in the health and wellness space decide where to place their campaigns.
Looking at cross-visit data on a city-wide level can provide a sense of the consumer culture in each area, but advertisers that dive into foot traffic data for individual stores can refine their messaging even further.
On average, 43.8% of CVS visitors in the Chicago DMA also visited a gym in Q2 2022. But drilling down to the top CVS locations in the city reveals that the rate of cross-visits varies significantly from location to location. Both the E 53rd Street and W 103rd Street locations have a relatively high share of visitors who visit fitness locations – 52.5% and 49.2%, respectively. Meanwhile fitness cross-visits were at just 36.6% for the South Stony Island Avenue location. Advertisers promoting health and wellness related products and services may want to focus on the 103rd St. and 53rd St. CVS locations.
Diving into a customer’s behavior and preferences outside the store can help retail media network operators and advertising partners find the areas and locations best suited for each type of ad.
Cross-visit data is one way to identify consumer preferences beyond the physical store. Advertisers can also analyze digital preferences of offline visitors to focus their marketing on the most appropriate locations.
Advertisers can also analyze digital preferences of offline visitors to focus on the most appropriate locations.
Over the past couple of years, Macy’s has been finding ways to reinvent itself and optimize its store fleet – and foot traffic data indicates that the retailer's efforts are paying off. In the first half of 2022, Macy’s exceeded its H1 2021 overall visit and average visits per venue numbers and posted a positive year-over-year (YoY) visitor count. In Q2 2022, despite the wider economic challenges, Macy’s visitors, visits, and average visits per venue saw YoY increases of 3.4%, 4.0% and 9.9% increases.
Like CVS, Macy’s launched its media network in August 2020, and by February 2021 the Macy’s Media Network was already generating $35 million annually. In addition to advertising on the company’s digital channels, Macy’s also offers partners the use of in-store screen displays, package inserts, and the brand’s iconic billboard in New York City’s Herald Square.
Advertisers can optimize their advertising by analyzing the differences in consumer profiles between a chain’s various stores.
Advertisers that understand the differences in consumer profiles between a chain’s various stores can optimize their advertising efforts. While looking at variations in cross-visit trends is one way to identify interested brick-and-mortar consumers, diving into visitor’s digital behavior and online preferences can also provide valuable insights.
Tools such as Spatial.ai’s GeoWeb, which tracks online engagement with various trends and topics by neighborhood, can reveal how offline consumers behave online. An index score of 100 indicates that consumers in an area have an average interest in a given topic, while scores over (or under) 100 indicate that consumers are more (or less) interested in the topic when compared to the national average interest.
We used Spatial.ai’s GeoWeb tool to analyze the online behavior of consumers in the True Trade Areas (TTA) of five Macy’s locations in the Philadelphia, PA DMA – and found that residents of the different TTAs stores showed differing indexes. For example, the Macy’s in the King of Prussia Mall location showed a high index of 161 in “Men’s Business Clothes Shoppers,” while the Cottman Ave. location had an only slightly above average index of 102. This means that advertisers of men’s business apparel may see more results by focussing their advertising on visitors to the King of Prussia location.
Advertisers that use retail media networks do a lot more than just reach in-store shoppers. Stores exist in the physical world, so advertisers can also reach passers-by through physical venues’ windows, blade signs – or in the case of Macy’s, through its Herald Square Billboard. Here too, foot traffic data can reveal the consumer preferences of people walking by the sign.
We looked at the online behavior in the TTA around the traffic pin on the corner where the billboard is located (Broadway/6th Ave and 34th Street in New York) to understand which advertisers might benefit most from a billboard at that location. While the “Men’s Business Clothes Shoppers” category was over-indexed compared to the national average, as would be expected in midtown Manhattan, “Women’s Fashion Brand Shoppers” had an even higher index. “Gen Z Apparel Shoppers” were over-represented, but “Leather Good Shoppers” and ”Athleisure Shoppers” were under-represented. So a brand that carries both elegant wear and athleisure may want to display its less casual clothing lines on the billboard.
Understanding how consumers behave both on and offline can help retail media networks and advertising partners promote their campaigns most effectively.
To transform their physical store fleet into a media network, brands and companies need to analyze the reach of each venue. The same chain operating in multiple regions may be reaching different types of consumers in each area, or even in various neighborhoods of the same city. These distinct audiences may have contrasting products, brands, and shopping preferences.
Retailers that leverage their brick and mortar presence can transform the advertisement space as it exists today.
Retailers can also partner with advertising partners who wish to promote goods and services not carried by the retailer. For this to succeed, the retailer will need to analyze how consumers behave outside of its stores. Understanding what characterizes the overall behavior of consumers in each locations’ trade area will allow the retailer to reach a larger audience and truly compete with the digital giants. And by leveraging their brick and mortar presence, brick and mortar retail can transform the advertisement space as it exists today.
Malls have long acted as a gleaming symbol of American retail. Following the opening of the first indoor mall in 1956, and as the American middle class increasingly moved from the city to the suburbs, malls continued to open at a rapid rate. By 1960, some 4,500 shopping centers had opened nationwide, filling the growing demand for “third places” – spaces that allowed the newly suburban populations to gather, socialize, and create community. And while that role evolved over the years, it’s safe to say that malls have played a major part in shaping the American shopping culture.
But malls’ rapid expansion led to an oversaturated market – some estimates suggest that there are approximately 24 square feet of retail space per U.S. citizen, as compared to 4.6 for the U.K. and 2.8 for China. Many began to predict the demise and downfall of malls, and that narrative intensified as online shopping grew in popularity. The rise of big-box stores, a focus on “services, not things,” and COVID-19 only accelerated these trends.
A lot of the doom and gloom predictions tend to de-emphasize the mall's role as a modern incarnation of a bustling downtown shopping area.
But a lot of these doom and gloom predictions focus on malls only as a place to shop, and tend to de-emphasize their other role as the third place – a modern incarnation of a bustling downtown shopping area, replete with shops, services, and places to meet. And after two years of isolation and a new, pandemic-induced wave of suburban relocation, malls’ potential to bring people together is more prized than ever.
So although malls were hit hard during COVID-19, many of them are finding ways to reinvent themselves and stay relevant. Today, more than halfway through 2022, the challenges that malls face continue to evolve and change – but malls are evolving too. This white paper covers a few specific ways that some malls have found to thrive in the new normal. Some shopping centers are turning to entertainment to draw crowds into their doors. Others are focusing on offering a full visitor experience that extends beyond simply grabbing a new shirt or a burger at the food court. Still, more are embracing omnichannel options, offering an integrated on and offline experience to their shoppers. In the face of significant retail challenges, top-tier malls are turning to innovative solutions to stay ahead of the game.
The pandemic posed significant challenges to malls. Although foot traffic to the category rose back up in the summer of 2021, the Delta and subsequent Omicron waves brought visits down once more. And as visit gaps post-Omicron began to narrow, inflation and gas prices put the brakes on any return to normalcy. April and May 2022 saw visits beginning to trend up, though the unrelenting rise of inflation, the highest it’s been in the past 40 years, has slowed that recovery slightly.
Foot traffic data shows that malls are continuing to attract visitors, despite the challenges that seem to crop up weekly.
Still, foot traffic data shows that malls are continuing to attract visitors, despite the challenges that seem to crop up weekly. And while they may no longer play the central role they once did in Americans’ shopping routines, malls still serve as indoor community hubs where friends and family can come together for diverse food, shops, and entertainment options. This could explain why top-tier malls keep on coming back despite the seemingly constant obstacles.
Comparing monthly visits from January 2022 through July 2022 to the same period in 2019 highlights the significant difficulties facing the sector. Indoor malls, open-air lifestyle centers, and outlet malls alike saw marked lags in foot traffic as compared to three years ago.
Monthly year-over-three-year (Yo3Y) foot traffic comparisons also highlight mall resilience.
The monthly year-over-three-year (Yo3Y) foot traffic comparisons also highlight mall resilience. Following an Omicron-plagued January, the visit gaps narrowed in February 2022 to less than 5% for all the segments. And although the increase in gas prices and inflation brought visits down in March, malls quickly bounced back in April 2022, with indoor malls seeing only 1.8% fewer visits than in 2019 and open-air shopping centers down only 4.8% Yo3Y. Foot traffic fell again in May and June as consumers tightened their budgets in the face of rising prices, but consumers appear to have quickly made peace with the new economic reality. By July 2022, visits to indoor malls and open-air lifestyle centers were only 3.5% and 2.7% lower than they had been in July 2019.
COVID didn’t just impact visit numbers – since 2020, mall visits have also gotten shorter, likely a result of pandemic restrictions and a general desire not to congregate any longer than necessary. And although 2021 and 2022 saw a slight uptick in time spent at malls and shopping centers – from 60 minutes in 2020 to 62 minutes in 2021 and 2022 – the median dwell time is still significantly lower than the 70 minutes median dwell time of pre-COVID 2018 and 2019.
Shorter visits are not necessarily a bad thing – intent-driven shoppers may simply be doing more research ahead of time and less in-mall browsing.
Shorter visits are not necessarily a bad thing in and of themselves – consumers today are highly informed, so many intent-driven shoppers may simply be doing more research ahead of time and less in-mall browsing. But shorter (and fewer) visits do mean that malls must focus on giving shoppers a reason to visit. We explore some successful strategies below.
Malls have long integrated entertainment into their overall experience in the form of arcades, movie theaters, and even coin-operated animal rides. Some malls, however, are taking their entertainment offerings to the next level.
In August 2021, CBL Properties, a Tennessee-based property developer, announced the opening of the Hollywood Casino by Penn National Gaming in the York Galleria Mall in York, Pennsylvania. The 80,000 square foot casino, which boasts 500 slots and 24 live-action table games, opened in the mall’s lower level. The space was occupied by a now-closed Sears department store, and the entertainment venue now functions as a new anchor to draw customers in.
The casino’s opening has had a dramatic impact on the mall’s foot traffic. In a year-over-three-year (Yo3Y) comparison, July 2021 saw 2.4% fewer visitors than July 2018. But when the casino opened in August 2021, visits to the location jumped to 31.4% Yo3Y. This increase is all the more impressive considering that the casino opened on August 19th, with only 12 days left in the month.
The mall, which had seen negative Yo3Y visit numbers until the casino’s opening, has sustained the positive visit trend through July 2022 – a testament to the appeal of in-mall entertainment.
Another mall betting on indoor entertainment is the Pierre Bossier Mall in Bossier City, Louisiana. In April 2022, Surge Entertainment opened a child-friendly space, which includes zip-lining, bowling, laser tag and arcade games. The Surge Entertainment chain is co-owned by Drew Brees, the former New Orleans Saints quarterback, and has 15 locations around the country. The Pierre Bossier Mall branch is filling the space vacated by Virginia College, which closed its doors in 2018.
Since Surge Entertainment opened its Bossier City location, the mall has seen a dramatic increase in average dwell time.
Since Surge Entertainment opened its Bossier City location, the mall has seen a dramatic increase in average dwell time. Between July 2021 and March 2022, median dwell time hovered between 51 and 58 minutes. But following the center’s opening, median dwell time jumped to 78 minutes. Since then, the median dwell time has remained consistently elevated: In the four months since the Surge Entertainment opening, median dwell times did not drop below 75 minutes.
Brick-and-mortar retailers once viewed online shopping as a threat – but now, mall owners and operators are increasingly turning to digital channels to complement existing approaches. COVID-19 and the surge of online shopping further fueled malls’ digital progress. Over the past two years, large malls and suburban shopping centers across the country have been rolling out various online and social shopping options and adopting omnichannel strategies.
In September 2020, Centennial, a real estate investment firm with many malls and mixed-use entertainment centers in its portfolio, launched a chain-wide omnichannel platform called Shop Now!. The app allows consumers to shop across all Centennial malls the way someone would shop on Amazon.
The first phase of the program, which launched in October 2020, allowed users to browse an AI-powered search engine connected to the inventory of all of the stores operating in their mall of interest. In February 2022, Centennial debuted phase two of the program at its Santa Ana, CA based MainPlace Mall. It allows customers to consolidate orders from several stores into a single cart, get the order fulfilled by personal shoppers, and have the orders ready for same-day delivery or on-site pickup.
The e-commerce app could have detracted shoppers from physically going to the mall – but instead, the program increased both monthly and loyal visitors.
The app allows consumers to browse and shop from the comfort of their phones. It could have detracted shoppers from physically going to the mall – but instead, the program has increased both monthly and loyal visitors. In the months following the launch of the second phase, MainPlace Mall saw its loyal visits increase by 5% (from 46.2% in February ‘22 to 51.3% in June ‘22), while overall monthly visits in April ‘22 increased by 5.5% when compared to 2019. The digital investment also helped the mall make sales that could have been lost to other e-commerce platforms. The mall’s brick-and-mortar success following the addition of a digital channel highlights how malls can rise to the top by embracing an omnichannel strategy.
Continuing its innovative streak, the MainPlace Mall recently added an experiential component with the opening the American Ninja Warrior Adventure Park in July 2022 in the place of four former retail stores. During its first month of operation, the park drove the mall’s share of loyal visits up by 13.4% compared to the previous month while boosting Yo3Y monthly visits by 18.0%.
The difference in impact between the online platform launch and the opening of the American Ninja Warrior Adventure Park indicates that malls can enjoy both gradual gains over time as well as jumps in foot traffic and loyalty, depending on the strategy they adopt.
Omnichannel strategies can also revitalize food courts hit hard by the pandemic. Arundel Mills Mall, part of the Simon Property Group, began offering online orders in February 2022 via a platform called Snackpass, allowing users to use the app at various eateries around the mall. Snackpass, launched in 2017 as a food ordering app on the Yale campus, facilitates group ordering and includes various social features. Its current iteration allows customers to pre-order food, skip lines, collect rewards, and engage with friends. It also offers discounts on group orders, in an effort to promote social dining.
Since the beginning of the Snackpass partnership, the shopping center itself is seeing more visitors – many of whom are coming from farther away.
Since the beginning of the Snackpass partnership, the shopping center itself is seeing more visitors – many of whom are coming from farther away. In the five months following the app’s launch, Arundel Mills saw an overall increase of 15 square miles to its True Trade Area (TTA), and an increase of 29.5% in visits per sq. ft. – The consistent increase in TTA and visits per sq. ft. are a testament to the power of innovative dining partnerships to draw traffic to top-tier malls.
With many retailers reducing their on-mall presence, empty brick-and-mortar stores have attracted plenty of negative attention. But now, malls are increasingly repurposing vacated spaces in new, innovative ways that resonate with local communities and can fill their evolving needs.
At the Ocean County Mall in Toms River, NJ, Simon Property Group repurposed the huge space left by a former Sears store and turned it into a lifestyle center, with stores opening throughout 2020. The space is now being used by a number of highly popular chains such as LA Fitness, Ulta Beauty, HomeSense, and P.F. Chang’s and also includes a children's play area.
This pivot seems to be working. Median dwell time to the mall has increased from 53 minutes to 56 minutes, a significant change when considering that a majority of malls have recently seen their dwell times drop.
The center has also seen the median age for its trade area decrease from 40.5 years old in the first half of 2021 to 37.2 in the first half of 2022, a dramatic shift in visitor demographics. Yo3Y visits are strong as well – July 2022 were up by 17.1%.
In a similar tale of a closed Sears turning into a lifestyle center, the Northshore Mall in Peabody, MA turned the space vacated by the department store into a mixed-use center. The most significant anchor is now the high-end Life Time Fitness Center that offers cardio, weights, and functional training rooms, and includes yoga, pilates, and cycling studios, indoor and outdoor pools, basketball and pickleball courts, saunas, and a bistro.
As soon as the health club opened its doors in July 2021, visits to the mall increased – significantly outpacing the levels seen when Sears was still open.
As soon as the health club opened its doors in July 2021, visits to the mall increased – significantly outpacing the levels seen when Sears was still open. Both Yo3Y and year-over-four-year (Yo4Y) foot traffic numbers were impressive, with July 2022 seeing 17.2% more visitors than three years prior.
As visits to malls become more focussed, selecting the right tenant has never been more important – and that may mean looking at unconventional occupants to draw in customers.
In one example of tapping into local needs, the Westfield Oakridge shopping center in San Jose, CA, opened a specialty grocery store on its premises. 99 Ranch Market, one of the largest Asian supermarket chains in the U.S., began operating its first mall location in March 2022. The location includes classic grocery store items such as produce, meat, and seafood sections, and also boasts a dining hall, tea bar, and bakery.
Its opening day saw lines snaking out the door, as excited locals queued to sample the store’s delicacies. And the crowd-drawing hype seems to be more than a flash in the pan – the months following the opening were the mall’s strongest in the past year and a half. Yo3Y visits were up by 10.1% in July 2022 , with some shoppers reporting that the addition of the grocery store had turned Westfield Oakridge into their all-in-one stop shop.
Although the area was not lacking in grocery options, retail foot traffic data indicates that the new 99 Ranch Market at Westfield Oakridge Mall still filled a void.
Although the area was not lacking in grocery options, retail foot traffic data indicates that the new 99 Ranch Market at Westfield Oakridge Mall still filled a void – the new grocery store’s trade area has only minimal overlaps with the other trade areas of the nearby 99 Ranch Markets locations. This means that most of the new 99 Ranch Market’s customers were not being well-served by the existing locations of the chain.
Westfield Oakridge is not the only San Jose mall turning to food to attract the crowds. On June 16th 2022, following much hype and a pandemic-related delay, Eataly, the all-in-one Italian market, restaurant, and cooking school opened its first Northern California location at the Westfield Valley Fair in Santa Clara, CA.
Prior to the launch, the Westfield Valley Fair mall was already one of the more successful malls in the country – but the opening of Eataly seems to be driving even more foot traffic. Yo3Y visits to malls during Eataly’s opening week exceeded 20% for the first time in months and have since remained consistently elevated, with visits for the week of July 25th up 27.7% relative to the equivalent week in 2019.
In March 2022, regional department store Von Maur opened its doors at The Village of Rochester Hills, an open-air lifestyle center in Michigan. The retailer, which has 36 locations throughout the Midwest, took over the space left vacant by Carson’s, another Midwest-based department store.
What may be the first new department store in the Detroit metropolitan area in over a decade is driving visits to the shopping center.
What may be the first new department store in the Detroit metropolitan area in over a decade is driving visits to the shopping center. Von Maur’s March 2022 opening pushed Yo3Y visits up by 16.9% compared to the mere 4.3% Yo3Y increase the month before.
Part of the secret to Von Maur’s success lies in the psychographic characteristics of residents within the mall’s trade area. Using Spatial.ai’s GeoWeb data, a tool which tracks online engagement with various trends and topics by neighborhood, we found that the TTA surrounding The Village had an index of 131 for department store shoppers. In other words, people in the mall’s trade area exhibited heightened interest in department stores – they engaged with department-store-related content at a rate that was 1.3 times higher than the national average – which helps explain why Von Maur is thriving in this specific location. And in another testament to the strength of immersive retail experiences, Von Maur, which focuses on curating a unique shopper journey and features a pianist at all of its locations, has been ranked the top department store in America.
The addition of Von Maur is not the only change that The Village is implementing – the mall has continued adding new stores and will be opening more throughout the year. These, too, will likely boost foot traffic to the lifestyle center.
The mall’s ability to select tenants that cater to, and reflect the needs and behaviors of its consumers is likely to continue driving success. By drilling down into the nitty-gritty details of who comes to shop, where they come from, and what shops they enjoy frequenting, mall management can tailor the shopping center to meet the needs of its base.
The “death of the American mall” has been predicted for years. The reality, however, is much more nuanced than that – like many other sectors, malls are undergoing a shift to help them better serve evolving customer needs and survive and thrive in an ever-shifting retail landscape.
The malls featured in this white paper have found ways to consistently attract visitors despite the various obstacles faced by the category over the past two years. By understanding that the American mall must evolve along with the consumers, mall owners can successfully revitalize their retail spaces.
This report leverages location intelligence data to analyze the auto dealership market in the United States. By looking at visit trends to branded showrooms, used car lots, and mixed inventory dealerships – and analyzing the types of visitors that visit each category – this white paper sheds light on the state of car dealership space in 2023.
Prior to the pandemic and throughout most of 2020, visits to both car brand and used-only dealerships followed relatively similar trends. But the two categories began to diverge in early 2021.
Visits to car brand dealerships briefly returned to pre-pandemic levels in mid-2021, but traffic fell consistently in the second half of the year as supply-chain issues drove consistent price increases. So despite the brief mid-year bump, 2021 ended with overall new car sales – as well as overall foot traffic to car brand dealerships – below 2019 levels. Visits continued falling in 2022 as low inventory and high prices hampered growth.
Meanwhile, although the price for used cars rose even more (the average price for a new and used car was up 12.1% and 27.1% YoY, respectively, in September 2021), used cars still remained, on average, more affordable than new ones. So with rising demand for alternatives to public transportation – and with new cars now beyond the reach of many consumers – the used car market took off and visits to used car dealerships skyrocketed for much of 2021 and into 2022. But in the second half of last year, as gas prices remained elevated – tacking an additional cost onto operating a vehicle – visits to used car dealerships began falling dramatically.
Now, the price of both used and new cars has finally begun falling slightly. Foot traffic data indicates that the price drops appear to be impacting the two markets differently. So far this year, sales and visits to dealerships of pre-owned vehicles have slowed, while new car sales grew – perhaps due to the more significant pent-up demand in the new car market. The ongoing inflation, which has had a stronger impact on lower-income households, may also be somewhat inhibiting used-car dealership visit growth. At the same time, foot traffic to used car dealerships did remain close to or slightly above 2019 levels for most of 2023, while visits to branded dealerships were significantly lower year-over-four-years.
The situation remains dynamic – with some reports of prices creeping back up – so the auto dealership landscape may well continue to shift going into 2024.
With car prices soaring, the demand for pre-owned vehicles has grown substantially. Analyzing the trade area composition of leading dealerships that sell used cars reveals the wide spectrum of consumers in this market.
Dealerships carrying a mixed inventory of both new and used vehicles seem to attract relatively high-income consumers. Using the STI: Popstats 2022 data set to analyze the trade areas of Penske Automotive, AutoNation, and Lithia Auto Stores – which all sell used and new cars – reveals that the HHI in the three dealerships’ trade areas is higher than the nationwide median. Differences did emerge within the trade areas of the mixed inventory car dealerships, but the range was relatively narrow – between $77.5K to $84.5K trade area median HHI.
Meanwhile, the dealerships selling exclusively used cars – DriveTime, Carvana, and CarMax – exhibited a much wider range of trade area median HHIs. CarMax, the largest used-only car dealership in the United States, had a yearly median HHI of $75.9K in its trade area – just slightly below the median HHI for mixed inventory dealerships Lithia Auto Stores and AutoNation and above the nationwide median of $69.5K. Carvana, a used car dealership that operates according to a Buy Online, Pick Up in Store (BOPIS) model, served an audience with a median HHI of $69.1K – more or less in-line with the nationwide median. And DriveTime’s trade areas have a median HHI of $57.6K – significantly below the nationwide median.
The variance in HHI among the audiences of the different used-only car dealerships may reflect the wide variety of offerings within the used-car market – from virtually new luxury vehicles to basic sedans with 150k+ miles on the odometer.
Visits to car brands nationwide between January and September 2023 dipped 0.9% YoY, although several outliers reveal the potential for success in the space even during times of economic headwinds.
Visits to Tesla’s dealerships have skyrocketed recently, perhaps thanks to the company’s frequent price cuts over the past year – between September 2022 and 2023, the average price for a new Tesla fell by 24.7%. And with the company’s network of Superchargers gearing up to serve non-Tesla Electric Vehicles (EVs), Tesla is finding room for growth beyond its already successful core EV manufacturing business and positioning itself for a strong 2024.
Japan-based Mazda used the pandemic as an opportunity to strengthen its standing among U.S. consumers, and the company is now reaping the fruits of its labor as visits rise YoY. Porsche, the winner of U.S New & World Report Best Luxury Car Brand for 2023, also outperformed the wider car dealership sector. Kia – owned in part by Hyundai – and Hyundai both saw their foot traffic increase YoY as well, thanks in part to the popularity of their SUV models.
Analyzing dealerships on a national level can help car manufacturers make macro-level decisions on marketing, product design, and brick-and-mortar fleet configurations. But diving deeper into the unique characteristics of each dealership’s trade area on a state level reveals differences that can serve brands looking to optimize their offerings for their local audience.
For example, analyzing the share of households with children in the trade areas of four car brand dealership chains in four different states reveals significant variation across the regional markets.
Nationwide, Tesla served a larger share of households with children than Kia, Ford, or Land Rover. But focusing on California shows that in the Golden State, Kia’s trade area population included the largest share of this segment than the other three brands, while Land Rover led this segment in Illinois. Meanwhile, Ford served the smallest share of households with children on a nationwide basis – but although the trend held in Illinois and Pennsylvania, California Ford dealerships served more households with children than either Tesla or Land Rover.
Leveraging location intelligence to analyze car dealerships adds a layer of consumer insights to industry provided sales numbers. Visit patterns and audience demographics reveal how foot traffic to used-car lots, mixed inventory dealerships, and manufacturers’ showrooms change over time and who visits these businesses on a national or regional level. These insights allow auto industry stakeholders to assess current demand, predict future trends, and keep a finger on the pulse of car-purchasing habits in the United States.
