.svg)
.avif)
Shopping centers continued their growth streak in February 2026, with visits to all three formats – indoor malls, open-air shopping centers, and outlet malls – up year-over-year (YoY). After leading traffic gains in 2025, indoor malls took a back seat once again to open-air centers which led the category with a 7.3% YoY increase in February visits. Importantly, outlet malls followed closely behind with foot traffic up 7.2% YoY, after increasing 3.5% YoY in January 2026 – suggesting that the format is regaining momentum after its recent lull.
Even more notable is that when isolating the peak mall hours (11 AM to 8 PM), outlet malls led all formats in year-over-year visit growth across every daypart – 11 AM to 2 PM, 2 PM to 5 PM, and 5 PM to 8 PM. And while evening gains were strongest across all mall types, outlet malls posted the most significant increase during those hours.
This evening momentum may reflect a broader shift in how outlet centers are positioning themselves. Rather than serving solely as transactional shopping destinations, some are expanding their food and experiential offerings to encourage longer, more social visits. Recent examples include the addition of a craft beer truck at San Marcos Premium Outlets in Texas and the debut of a highly anticipated Japanese-Peruvian concept restaurant at Sawgrass Mills in Florida, which are likely drawing more leisure-oriented visitors to the centers.
Outlet mall's traffic softness in recent years likely reflected intensifying competition for value-driven apparel from off-price retailers and resale channels, which siphoned off some of the bargain-focused demand that traditionally fueled outlet visits. But if outlet malls can successfully differentiate through dining and experiential offerings – extending visits beyond purely transactional trips – they may be better positioned for a stronger 2026 as they compete on experience as well as price.
For more data-driven retail insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
With prices still elevated and consumer sentiment down significantly from last year, appetite for savings is stronger than ever. But as shoppers pull back on non-essentials, how are discretionary-oriented value chains like Five Below and Ollie’s Bargain Outlet holding up?
In its most recent reported quarter (ending November 1, 2025), Ollie’s delivered a 3.3% increase in same-store sales, driven by a mid-single-digit rise in transactions even as average ticket declined slightly. Five Below posted even stronger comp growth (+14.3%), fueled by both higher transaction counts and larger baskets.
And both chains saw solid year-over-year (YoY) overall traffic growth during the final months of 2025 – including the all-important holiday season – and into 2026. This performance suggests that even in a cautious consumer environment, demand for discretionary value remains resilient.
Customer loyalty is also increasing at both chains. For Ollie’s, which enjoys a slightly higher share of repeat visits, loyalty – fueled by its constantly shifting inventory of closeout merchandise – is further reinforced by the growing Ollie’s Army rewards program.
For Five Below, the gains appear to reflect the strength of its value positioning and evolving mix of affordable, fun indulgences – from seasonal décor to trendy toys – that create a steady cadence of newness and encourage frequent visits, even without a formal loyalty program.
And as both chains continue to grow, sustaining this repeat engagement will be critical to supporting comps and maximizing productivity across an expanding store base.
With traffic growth supported by a growing base of loyal customers, the discount segment appears well-positioned to maintain its edge into 2026. But how much runway remains before expansion begins to dilute store productivity?
Follow Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Dollar General and Dollar Tree have both been thriving, delivering positive same-store comps for several quarters in a row even as they continue expanding their footprints. But how long can both keep winning? As the two chains grow, will the overlap between them begin to pressure performance?
Despite intensifying competition from mass merchants like Walmart, the data suggests that Dollar General and Dollar Tree still have meaningful runway for growth. Both retailers are expanding their footprints while maintaining traffic at existing stores – a sign of robust demand.
Dollar General, now a staple grocery destination for many households, posted mid- to high-single-digit same-store traffic gains between September 2025 and January 2026, even as it deepened its expansion into rural America. Meanwhile, Dollar Tree, which added more than 300 stores over the past year, maintained flat to modestly positive same-store traffic trends.
As price-conscious consumers prioritize value, overall demand for dollar stores appears to be expanding rather than simply shifting between banners.
Visitor behavior at the two chains helps explain why there is room for both to continue expanding. In addition to serving different geographies – Dollar General maintains a stronger presence in rural communities and in the eastern United States, while Dollar Tree has greater penetration in the West – the banners also fulfill different shopping missions.
As the chart below shows, 25.0% of Dollar General visitors in 2025 were frequent shoppers, defined as four or more visits in an average month, compared to just 9.2% at Dollar Tree. Average dwell time also diverged, with shoppers spending 20.0 minutes per visit at Dollar General versus 13.6 minutes at Dollar Tree.
Those patterns suggest that Dollar General functions as a routine essentials stop embedded in weekly shopping habits – a consumables-driven positioning that appears to be strengthening as the company expands large-format stores and invests further in fresh food offerings.
Dollar Tree, by contrast, plays a more targeted role, capturing shorter, mission-driven trips often tied to seasonal goods, party supplies, or discretionary bargains. And as it leans further into higher-ticket discretionary items through its multi-price 3.0 format – while also expanding its consumables assortment – the chain is reinforcing its treasure-hunt appeal while gradually becoming more relevant for routine trips.
All in all, the data points to a category that is expanding rather than consolidating. Consistent same-store visit growth, ongoing store expansion, and differentiated shopping behavior all suggest that Dollar General and Dollar Tree are thriving side by side – serving distinct missions within a shared value-driven ecosystem.
For more data-driven retail insights, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
.avif)
Beauty retail continues to navigate a complex landscape in which discretionary spending remains constrained and digital and social commerce play an increasingly significant role. But diving into the foot traffic trends for Ulta Beauty and Bath & Body Works – two of the sector’s largest players – reveals how the right strategy can drive both brick-and-mortar and online growth in a dynamic retail environment.
Ulta delivered fiscal Q3 results that exceeded expectations. Management credited the success of Ulta Beauty Unleashed, including investments in digital capabilities, celebrity activations, and brand launches that strengthened both e-commerce and in-store performance. One of the key milestones for the company during the quarter included the launch of the Ulta Beauty Marketplace, which expands the assortment of products available to Ulta’s online shoppers.
And while year-over-year (YoY) visits and visits per venue were essentially flat in December 2025, foot traffic trends in recent months suggest the company could be on track for another positive quarter.
In its most recent earnings call, Bath & Body Works reported sales declines, pointing to macroeconomic pressure on consumers and an elevated promotional environment. In response, management outlined a “consumer-first formula” centered on product innovation, an elevated in-store experience, renewed cultural relevance, and enhanced digital discovery – including the launch of an Amazon storefront.
Yet Bath & Body Works’ YoY monthly visits remained positive throughout 2025 and into early 2026, indicating that the brand has maintained relevance even as consumers grew more value conscious. If Bath & Body Works can execute on its updated strategic direction, it may be positioned to build on its existing traffic momentum and improve overall performance in the months ahead.
Younger audience engagement emerged as a theme in both companies’ strategic discussions, whether by way of Ulta’s campus activations or Bath & Body Works’ network of influencers.
An AI-powered analysis of each brand’s potential versus captured markets – comparing the trade areas from which they could draw visitors with the households that ultimately account for in-store traffic – offers additional context to the companies’ investment in this key demographic.
In 2025, both retailers attracted an outsized share of family-oriented segments. Wealthy Suburban Families, Upper Suburban Diverse Families, and Near-Urban Diverse Families were overrepresented in captured markets relative to potential markets for both brands. Meanwhile, shares of Young Urban Singles, Young Professionals, and Educated Urbanites (well-educated, younger consumers) were smaller in both brands’ captured markets than in their potential markets.
The gap between captured and potential audiences points to a meaningful opportunity that Ulta and Bath & Body Works seem to understand. While both retailers resonate with established, family households, incremental growth may hinge on driving more traffic from younger consumers.
Ulta and Bath & Body Works’ traffic patterns suggest that beauty demand remains resilient, even as consumer spending patterns evolve. And both brands are positioning for their next phase of growth through multi-pronged strategies that address deepening engagement from younger audiences.
Will these beauty retailers build on their successes in the coming months? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
For downtowns still waiting on office attendance or international tourism to fully rebound, Sacramento offers a more proactive recovery model. Rather than anchoring its future to any single demand driver, the city has spent the past several years deliberately engineering demand – using programming, placemaking, and policy to create the kinds of “social collisions” that give people reasons to show up, stay longer, and come back.
Like many cities, Sacramento has navigated prolonged disruptions to traditional downtown demand streams, from office attendance to international tourism and business travel. But instead of waiting for those patterns to fully normalize, city leaders have leaned into what they could control – regional identity and local draw.
Elevating the city’s creative and cultural assets while strengthening its positioning as the “Farm-to-Fork Capital of America” through major festivals like Terra Madre Americas, has helped Sacramento stabilize leisure visitation even amid broader uncertainty. Food-forward events, large-scale music festivals, and major league sports – including NBA Kings games and MLB Athletics games based in West Sacramento through 2027 – have created reasons to visit that do not depend on office mandates or long-haul travel.
And the impact of this strategy is showing up in visitor behavior. Weekend out-of-market visits to downtown Sacramento are on the rise, and visitors are staying longer – signaling sustained engagement with the urban core.
At the center of Sacramento’s strategy is a belief that programming functions as economic infrastructure. Over the past decade, the downtown has expanded from hosting a relatively limited number of annual events to more than 200 today, ranging from major festivals to weekly farmers markets.
These events translate directly into foot traffic and revenue for retail, dining, and entertainment. The chart below shows how local programming draws visitors into DOCO, the Downtown Commons entertainment and retail district adjacent to Golden 1 Center, with audience composition varying by event. Family-oriented programming such as the Sacramento Santa Parade attracts more affluent family households, while events like the California Brewers Festival draw a higher share of younger singles and early-career professionals.
Event days are also associated with longer dwell times within the district, suggesting deeper engagement with the surrounding retail environment.
The city has also taken other steps to generate “social collisions”. Working with the city’s nighttime economy manager, Sacramento introduced a limited entertainment permit that removes one-size-fits-all regulatory barriers and allows brick-and-mortar businesses to host local performances at a far lower cost. And these policy changes were reinforced with targeted investments – like a six-block illuminated pedestrian corridor connecting key downtown anchors, which shifts colors for Sacramento Kings games or seasonal moments.
Sacramento’s downtown recovery offers a clear lesson for cities navigating long-term structural change: Waiting for old patterns to return is far riskier than designing new ones. By leaning into culture and programming, Sacramento is strengthening the downtown economy while delivering value to local residents and the broader region.
.avif)
The Kroger Company closed Q4 2025 with an average 2.3% year-over-year (YoY) overall traffic growth and a 2.8% YoY increase in visits per venue across its 20+ banners, highlighting the ongoing resilience of the grocery category going into 2026. For the full year (2025), the company's overall traffic as well as average visits per venue increased 1.0% YoY.
But even as traffic increased, average dwell time across the company's banners decreased YoY – suggesting that consumers may be visiting Kroger stores more frequently but filling smaller baskets during each trip.
Traffic trends to Kroger's largest banners mirrored the company-wide performance with more visits but a shorter average dwell time compared to the previous year.
These patterns reflect larger trends seen across the grocery space, where traffic growth has been largely driven by an increase in shorter trips as shoppers split their lists across retailers and make more targeted visits based on price, promotion, or specific product needs. In this more fragmented and mission-driven environment, Kroger’s scale, private-label penetration, and data-driven promotional engine provide a competitive advantage. Still, in a market defined by shorter, targeted visits, sustainable growth will depend on Kroger’s ability to defend “share of list” while leveraging its operational efficiency and loyalty ecosystem to convert traffic gains into profitable sales.
For more data-driven retail insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
Many retail and dining chains performed well in 2024 despite the ongoing economic uncertainty. But with the consumer headwinds continuing into 2025, which brands can continue pulling ahead of the pack?
This report highlights 10 brands (in no particular order) that exhibit significant potential to grow in 2025 – as well as three chains that have faced some challenges in 2024 but appear poised to make a comeback in the year ahead. Which chains made the cut? Dive into the report to find out.
Through 2024, visits to Sprouts Farmers Market locations increased an average of 7.2% year-over-year (YoY) each month, outpacing the wider grocery segment standard by an average of six percentage points. And not only were visits up – monthly visits per location also grew YoY.
The promising coupling of overall and visits per location growth seems driven by the brands’ powerful understanding of who they are and what they bring to the market. The focus on high quality, fresh products is resonating, and the utilization of small- format locations is empowering the chain to bring locations to the doorstep of their ideal audiences.
This combination of forces positions the brand to better identify and reach key markets efficiently, offering an ideal path to continued growth. The result is a recipe for ongoing grocery success.
CAVA has emerged as a standout success story in the restaurant industry over the past several years. Traditionally, Mediterranean concepts have not commanded the same level of demand as burger, sandwich, Mexican, or Asian fast-casual concepts, which is why the category lacked a true national player until CAVA's rise. However, evolving consumer tastes have created a fertile landscape for Mediterranean cuisine to thrive, driven by factors such as social media influence, expanded food options via third-party delivery, growing demand for healthier choices, the rise of food-focused television programming, and the globalization of restaurant concepts .
CAVA’s success can be attributed to several key factors. Roughly 80% of CAVA locations were in suburban areas before the pandemic, aligning well with consumer migration and work-from-home trends. Additionally, CAVA was an early adopter of digital drive-thru lanes, similar to Chipotle’s "Chipotlanes," and began developing these store formats well before the pandemic. The brand has also utilized innovative tools like motion sensors in its restaurants to optimize throughput and staffing during peak lunchtime hours, enabling it to refine restaurant design and equipment placement as it expanded. CAVA’s higher employee retention rates have also contributed to its ability to maintain speed-of-service levels above category averages.
These strengths allowed CAVA to successfully enter new markets like Chicago in 2024. While many emerging brands have struggled to gain traction in new areas, CAVA’s visit-per-location metrics in recently entered markets have matched its national averages, positioning the brand for continued growth in 2025.
Ashley’s recent strategy shift to differentiate itself through experiential events, such as live music, workshops, and giveaways, is a compelling approach in the challenging consumer discretionary category. Post-pandemic, commercial property owners have successfully used community events to boost visit frequency, dwell time, and trade area size for mall properties. It’s no surprise that retailers like Ashley are adopting similar strategies to engage customers and enhance their in-store experience.
The decision to incorporate live events into its marketing strategy reflects the growing demand for experiential and immersive retail experiences. While home furnishings saw a surge in demand during the pandemic, the category has struggled over the past two years, underperforming other discretionary retail sectors compared to pre-pandemic levels. Recognizing this challenge, Ashley’s rebrand focuses on creating interactive and memorable experiences that allow customers to engage directly with its products and explore various design possibilities. In turn, this has helped to drive visits from trade areas with younger consumers with lower household incomes.
Ashley has leaned into collaborations with interior designers and industry experts to offer informative sessions and workshops during these events. These initiatives not only attract traffic but also provide valuable insights into customers’ preferences, which can be used to refine product offerings, enhance customer service, and shape future marketing efforts. This approach is particularly relevant as millennials and Gen Z drive new household formation. While still early, Ashley’s pivot to live events is showing promising results in attracting visits and increasing customer engagement.
Department stores have had many challenges in navigating changing consumer behavior and finding their place in an evolving retail landscape. Nordstrom, an example of department store success in 2024, has been able to maintain a strong brand relationship with its shoppers and regain its footing with its store fleet. While the chain has certainly benefited from catering to a more affluent, and less price sensitive, consumer base, it still shines in fostering a shopping experience that stands out.
Value might be a driver of retail visitation across the industry, but for Nordstrom, service and experience is paramount. The retailer has downplayed promotional activity in favor of driving loyalty among key visitors. Nordstrom also has captured higher shares of high-value, younger consumer segments, which defies commonly held thoughts about department stores. The chain was a top visited chain during Black Friday in 2024, showcasing that it’s top of mind for shoppers for both gift giving and self-gifting.
What’s next? Nordstrom announced at the end of December that it plans to go private with the help of Mexican retail chain Liverpool. We expect to see even more innovation in store experience, assortments and services with this newfound flexibility and investment. And, we cannot forget about Nordstrom Rack, which allows the retailer to still engage price-conscious shoppers of all income levels, which is certainly still a bright spot as we head into 2025.
Visits are up, and the audience visiting Sam’s Club locations seems to be getting younger which – when taken together – tells us a few critical things. First, Sam’s Club has parlayed its pandemic resurgence into something longer term, leveraging the value and experience it provides to create loyal customers. Second, the power of its offering is attracting a newer audience that had previously been less apt to take advantage of the unique Sam’s Club benefits.
The result is a retailer that is proving particularly adept at understanding the value of a visit. The membership club model incentives loyalty which means that once a visitor takes the plunge, the likelihood of more visits is heightened significantly. And the orientation to value, a longer visit duration, and a wide array of items on sale leads to a larger than normal basket size.
In a retail segment where the value of loyalty and owning ‘share of shopping list’ is at a premium, Sam’s Club is positioned for the type of success that builds a foundation for strength for years to come.
Raising Cane’s exemplifies the power of focus by excelling at a simple menu done exceptionally well. Over the past several years, the chain has been one of the fastest-growing in the QSR segment, driven by a streamlined menu that enhances speed and efficiency, innovative marketing campaigns, and strategic site selection in both new and existing markets. Notably, Raising Cane’s ranked among the top QSR chains for visit-per-location growth last year. Unlike many competitors that leaned on deep discounts or nostalgic product launches to boost traffic in 2024, Raising Cane’s relied on operational excellence to build brand awareness and drive visits. This approach has translated into some of the highest average unit sales in the segment, with restaurants averaging around $6 million in sales last year.
Raising Cane’s operational efficiency has also been a key driver of its rapid expansion, growing from 460 locations at the end of 2019 to more than 830 heading into 2025. This includes over 100 new store openings in 2024 alone, placing it among the top QSR chains for year-over-year visit growth. The chain’s ability to maintain exceptional performance while scaling rapidly highlights its strong foundation and operational strategy.
While Life Time has fitness at its core, it has also expanded to become a lifestyle. Healthy living is its mantra and this extends to both the gym aspect, but also the social health of its members with offerings like yoga, childcare, personalized fitness programs, coworking, and even an option for luxury living just steps away.
With all these choices, it’s no wonder that its members are more loyal than others in its peer group.
To the delight of book lovers everywhere, Barnes & Noble is back in force. With a presence in every single state and approximately 600 stores, location options are growing to browse bestsellers, chat with in-store bibliophiles, or grab a latte. Stores are feeling cozier and more local, with handwritten recommendations across the store. The chain’s extensive selection of gifts and toys mean that one can stop in for more than just books. The membership program is also relaunching, rewarding members for their purchases. Even though some locations have downsized, efficiency is up with average visits per square foot increasing over the last 3 years. Customers are also lingering, with nearly 3 in 10 visitors staying 45 minutes or longer.
With options for a “third place” that’s not home or work dwindling, Barnes & Noble is poised to fill that hole.
From its origins as a corner grocery store in Queens, NY 42 years ago, H Mart now boasts over 80 stores throughout the US. Shoppers are enticed by the aroma of hot roasted sweet potatoes wafting through the store, the opportunities to try new brands like Little Jasmine fruit teas, and the array of prepared foods such as gimbap and japchae. In addition to traditional Korean, Chinese, and Japanese groceries, H Mart’s assortment has expanded to staple items and American brands as well like Chobani yogurt or Doritos.
As the Hallyu wave sweeps across the nation and K-pop stars like Rose top the charts for the eight straight week with the catchy “APT”, so too is the appetite for Asian food. At the second-most visited H Mart in the nation in Carrollton, TX, the ethnic makeup of customers is 39% White, 14% Black, 23% Hispanic or Latino, and 20% Asian – reflecting the truly universal appeal of this supermarket chain.
Beauty retail had a transformative 2024, with a general cooling off in demand for the category. Competition between chains has increased and delivering quality products, expertise and services is critical to maintain visits. Against this backdrop, Bluemercury stands out as a shining star in parent company Macy’s portfolio of brands, with the brand well positioned to take on this next chapter of beauty retail.
Bluemercury’s success lies in its ability to be a retailer, an expert, and a spa service provider to its consumers. Placer data has shown that beauty chains with a service and retail component tend to attract more visitors than those who just specialize in retail offerings, and Bluemercury is no exception. The chain also focuses solely on the prestige market within the beauty industry and caters to higher income households compared to the broader beauty category; both of those factors have contributed to more elastic demand than with other retailers.
Bluemercury’s bet on product expertise and knowledge combined with a smaller format store help to foster a strong connection between the beauty retailer and its consumers. The brand overindexes with visitors “seeking youthful appearance” and has cemented itself as a destination for niche and emerging beauty brands. As the larger Macy’s brand grapples with its transformation, Bluemercury’s relevance and deep connection to its consumer base can serve as an inspiration, especially as the beauty industry faces mounting uncertainty.
Competitors like Dutch Bros and 7Brew are on the rise, critical office visitation patterns remain far behind pre-pandemic levels, and the chain did not end the year in the most amazing way in terms of visit performance. But there is still so much to love about Starbucks – and the addition of new CEO Brian Niccol positions the coffee giant to rebound powerfully.
The focused attention on leaning into its legendary ‘third place’ concept is in excellent alignment with the shift to the suburbs and hybrid work and with audiences that continue to show they value experience over convenience. But the convenience-oriented customer will likely also benefit from the brand’s recent initiatives, including pushes to improve staffing, mobile ordering alignment and menu simplification. In addition, the brand is still the gold standard when it comes to owning the calendar, as seen with their annual visit surges for the release of the Pumpkin Spice Latte or Red Cup Day and their ability to capitalize on wider retail holidays like Black Friday and Super Saturday.
The combination of the tremendous reach, brand equity, remaining opportunities in growing markets and the combined ability to address both convenience and experience oriented customers speaks to a unique capacity to regain lost ground and drive a significant resurgence against the expectations of many.
Retail has had its challenges this year, with many consumers opting for off-price to snag deals – but the strength of the Adidas brand should not be underestimated. Gazelles and Sambas are still highly coveted, and a partnership with Messi x Bad Bunny racked up over a million likes. Consumers are favoring classic silhouettes across both shoes and clothing, and nothing says classic like those three stripes.
Gap, and its family of brands including Old Navy and Banana Republic, are synonymous with American apparel retail. The namesake brand has always been at the center of comfort, value and style, but over time lost its way with consumers. However, over the past year and a half, the reinvigoration of the Gap family of brands has started to take shape under the direction of CEO Richard Dickson.
New designs, collaborations, splashy marketing campaigns and store layouts have taken shape across the portfolio. While we haven’t seen a lot of change in visitation to stores over the past year, trends are certainly moving in the right direction and outpacing many other brands in the apparel space. Gap has also reinserted itself into the fabric of American fashion this past year with designs for the Met Gala.
The benefit of Gap Inc.’s portfolio is that each brand has a distinct and unique audience of consumers that it draws from. This allows each brand to focus on meeting the needs of its visitors directly instead of trying to be all things for a broader group of consumers. Old Navy in particular has a strong opportunity with consumers as value continues to be a key motivator.
Gap has done all of the right things to not only catch up to consumers’ expectations but to rise beyond them. Even as legacy store-based retail brands have seen more disruption over the past few years, Gap is ready to step back into the spotlight.
The diversity of brands featured in this report highlight the variety of categories and strategic initiatives that can drive retail and dining success in 2025.
Sprouts’ focus on quality products and small-format stores, CAVA’s rise as a suburban dining powerhouse, and Nordstrom’s commitment to customer experience all highlight how understanding and responding to consumer needs can drive success. Brands like Ashley Furniture, Sam’s Club, H Mart, and Life Time have shown how offering a unique value proposition within a crowded segment, leveraging loyalty, and creating memorable experiences can fuel growth. And Raising Cane’s demonstrates the power of simplicity and operational efficiency in building momentum.
At the same time, niche players like Bluemercury are excelling by catering to specific audiences with authenticity and expertise. And while Starbucks, Adidas, and Gap Inc. face challenges, the three companies’ brand equity and revitalization efforts suggest potential for a significant comeback.
